--- title: "ClickSend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ClickSend the right SMS Marketing solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175783/ClickSend/reviews/" page_type: "reviews" language: "en" --- ClickSend 4.3 (93) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of ClickSend Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews YH Yan H ManagerImport and Export, 51 - 200 employeesUsed the software for: Less than 6 months. “ClickSend is a versatile communication platform that empowers businesses to send SMS, MMS, voice calls, and emails globally.“ December 12, 2024 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Sometimes it took more than I thought to get a response to questions or problems, which can be taxing when trying to remain ahead of classes or coordinate with peers.“ April 3, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Especially when arranging group study sessions or planning last-minute test and meeting reminders, being able to rapidly and effectively send bulk messages has spared me lots of time. “ April 3, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “I mean since I lack much knowledge with bulk messaging systems, understandably, it took me a bit to learn how to make best use of all of its features.“ April 3, 2025 SD Shaun D DirectorComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years. “Excellent, very pleased I signed up, multiple options for manging customer communications through sms text, my customers much prefer this to things like email as they kept immediately informed“ September 18, 2025 JW Josh W IT SpecialistInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “There was a little trouble getting things setup and how email-to-text worked.“ September 18, 2025 WR Wendy R Customer SupportMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “It’s a great tool for automating customer notifications, reminders, and marketing messages.“ October 8, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Alright, I found the interface a little difficult at first as an MBBS student, which is one disadvantage of ClickSend.“ April 3, 2025 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Petar Z. Manager Marketing and Advertising Used the software for: 6-12 months ### "Gets the job done! " April 3, 2025 5.0 Overall, ClickSend is a solid tool for sending out SMS, emails, and even voice messages. It’s beginner-friendly, integrates well with other platforms, and offers great support when you need it. While it could be a bit faster and a little more transparent with messaging rules, it still got the job done without much friction. Pros ClickSend is refreshingly easy to get started with. I mostly used it for SMS campaigns, and the platform made it simple to schedule and send messages without a lot of technical setup.Plus, Zapier integration is a great bonus! Cons There were also moments where I wished there were clearer alerts if a message might violate any content policies. Review Source JW Josh W. IT Specialist Internet Used the software for: Less than 6 months ### "Quality service for email-to-text" September 18, 2025 5.0 I have been very impressed with the service. Once I got over the hurdle of setup and how to customize messages, it has worked flawlessly. Have had no issues with messages being delivered and very happy with my choice to go with ClickSend. Pros Once setup, it's been very easy and straight forward to use. The ability to only pay for what you use can be nice. I'm able to do some customization with email-to-text. It's been great for what I needed. Customer service has been helpful when I wasn't able to find the information I needed in the help section. Cons There was a little trouble getting things setup and how email-to-text worked. It took a bit of time to get a toll-free number approved. How-to articles could be expanded and written a bit better. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Textmagic](https://www.capterra.com/p/147342/TextMagic/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing ClickSend It was widely suggested and appeared to be the most popular. Had all the features that I required and price seemed reasonable. Review Source NY Natasha Y. Scheduling Coordinator Education Management Used the software for: 6-12 months ### "Easy to use, great to share" March 25, 2025 3.0 ClickSend is an easy program to use that allows all team member to see everyone's correspondance. Pros the ease of the program, it's easy to use and straight forward Cons you need to constantly refresh to click and send new messages Review Source CC Chuck C. Builder Computer Software Used the software for: 1-2 years ### "ClickSend is the Best Texting Service!" September 18, 2025 5.0 I’m impressed with ClickSend’s support. They helped me set up quickly and are always there for ongoing operations and questions that may occur. They are more than just a service, they feel more like a partner. Pros Calling for help results in a person speaking to you and not AI! Very helpful in getting started to setup everything correctly so that the texts actually send! Cons Although the "opt-in" is inconvenient, ClickSend has been great for our communications. I really appreciate that they require an opt-in for compliance—but, it does help with peace of mind knowing my messages only reach people who truly want to hear from us Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I switched to ClickSend from Twilio because Twilio was difficult to use, and their support was slow and not very helpful. Review Source RJ Renee J. HRIS Manager Warehousing Used the software for: 6-12 months ### "Nice Texting Platform!" September 19, 2025 5.0 We use ClickSend for internal texting communication as well as some paper mail necessities. We find it easy to use and love the ability to simplify the PowerAutomate integration. Pros I liked the ease of use and the ability to easily integrate with PowerAutomate. We also can use ClickSend to send certain company paper mail when necessary and the price is very reasonable. Cons When navigating between tabs, sometimes different options are a little more difficult to find. Some areas of the interface use a little different font. Alternatives considered [MessageKite](https://www.capterra.com/p/182284/MessageKite/)[Emissary](https://www.capterra.com/p/199883/Emissary/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing ClickSend Price, features and pre-build PowerAutomate functions Review Source DS Dorothy S. Roster Manager Insurance Used the software for: Less than 6 months ### "Highly Recommend ClickSend for messaging needs!" September 18, 2025 5.0 My company just moved to ClickSend and we're super happy with everything so far. Our text messaging costs are significantly lower than they used to be. Pros Great value for your messaging needs, they have excellent customer service, super easy to use. Highly satisfied so far! Cons No cons, seriously! We have no complaints about ClickSend whatsoever. If you're on the fence about a messaging service, give them a try. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Cost - Mogli was costing us thousands and thousands each year. Review Source VR Verified Reviewer Software developer Information Technology and Services Used the software for: 6-12 months ### "Great for Basic Needs, But Lacking Advanced Features" December 22, 2024 5.0 My experience with ClickSend was very good. It is an excellent choice for businesses that need an easy-to-use platform for sending SMS, emails, and voice messages. Pros 1-ClickSend allows send messages via SMS, email, voice, and even postcards which makes it a versatile communication tool. 2-ClickSend provides 24/7 customer support. Cons It lacks some advance features that other competitors provides. Like 1- It lacks in depth mobile app features. 2- It lacks advance SMS personalization. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Sendgrid primarily focus on emails and offers some basic SMS options. Review Source DB Diana B. Founder Computer Software Used the software for: Less than 6 months ### "Flexible pricing, and that's about it" January 5, 2025 2.0 Overpriced, but good for those who want to test to see of SMS or omnichannel coms are right for their business. Pros There's not much to like about Clicksend other than the fact that it's owned by Message Media/Sinch which makes it more reputable. I do like how they're fairly transparent with their pricing. It's just all pay-as-you-go with no commitments. That's why I'll give them 2/5 stars instead of 1/5. Cons The platform is outdated, and it's priced quite high compared to Twilio. They also only offer a 99.95% uptime guarantee compared to the 99.99% gold standard. Switched from [Bird](https://www.capterra.com/p/160795/Bird/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I was asked to test a Message Media product and compare it against Twilio and Bird on behalf of my clients. I've concluded my findings, and can confirm that I won't be recommending ClickSend to any of my clients outside of testing since it's easier to setup than the others. Review Source JR Julie R. Owner Food & Beverages Used the software for: I used a free trial ### "ClickSend voila" December 29, 2025 5.0 Overall, I have had an ok experience. I do not feel it is due to the app itself but the fact that it may be too much for my small business. Pros I have just begun using ClickSend and for the most part learning has been good because of the chat feature where I can get help navigating. I like that I can send texts and chat with my social media customers. Cons I am still learning. Some of the features seem to be a bit ahead of my business pace. I do like that I can integrate it with google sheets to create my invoices. Review Source Gabriel O. Manager Information Technology and Services Used the software for: 1-2 years ### "Best app to make texting scheduling easy" March 28, 2025 5.0 I used it when I was working on my final year project in collect to remember to text my project supervisor Pros It makes official messaging easier especially when you are the type with very busy schedule, it reminds you always when it's time for that text. Cons Might be too complicated if you're not an official person Review Source eF eric F. Marketing Ambassador/ Social Media Marketing and Advertising Used the software for: 1-2 years ### "Click Send makes SMS with podio Easy" May 21, 2020 5.0 Pros Clicksend is super easy to set up and it’s so important in our day-to-day communication Cons Nothing. It’s solid. I really enjoy using click send Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing ClickSend Click send was this easiest choice to implement vs other sms programs, Like Twillio. Review Source VR Verified Reviewer Digital marketing manager Marketing and Advertising Used the software for: 6-12 months ### "Good service, but could be more cost-effective." February 25, 2025 4.0 Decent platform, but costs and features need balance. Pros Reliable messaging with multi-channel options Cons Pricing can add up quickly for high-volume use. Review Source Nicholas E. Content Specialist Education Management Used the software for: 6-12 months ### "Perfect for simple text messaging services" February 26, 2025 4.0 Pros The name really does the product justice, it's really easy to get a quick message out through this service. Cons I wish that there were more options for tailoring messages to individual demographics, it doesn't segment as well as I want Review Source TA Tony A. Director of Sales and Support Telecommunications Used the software for: 2+ years ### "ClickSend - Amazing Services" December 12, 2024 5.0 Very happy we started using their services a couple of years ago. Pros Our ClickSend Account Manager & Customer service are amazing. Very Friendly, helpful and Knowledgeable. Cons Honestly, there is nothing we can think of that we don't like about ClickSend. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Clicksend has better features that we needed Review Source SP Shania P. Assistant Finance Manager Accounting Used the software for: 1-2 years ### "Great SMS sending tool" January 14, 2025 5.0 Pros ClickSend is the best tool for sending SMS. Cons ClickSend has no negativity in my opinion. Review Source JS James S. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "ClickSend Review" March 16, 2025 5.0 It was an awesome experience. Need more like this Pros i love the quickness of it and the easiness Cons I loved everything about ClickSend. Fantastic Review Source AD Alyssa D. Owner Construction Used the software for: Less than 6 months ### "So simple!" March 23, 2025 4.0 Overall, I think Clicksend is a great product and worth the adventure! Pros Great process to run my small businesses Cons The attribute I like the least is how the price goes down depending on your number of contacts, which is not helpful with a small business like mine. Review Source JM Joni M. Admin Automotive Used the software for: I used a free trial ### "Great! No issues for me! " April 3, 2025 5.0 I loved it! Was pretty easy to get used to Pros I love it, haven't had any issues so far! Cons Sometimes it lags, i think thats normal though Review Source aR adam R. bmet technician Hospital & Health Care Used the software for: Less than 6 months ### "biomed technician " April 1, 2025 5.0 Pros easy to use and to send alert to my team Cons more learning clips or vidoes on how to use Review Source MZ Mpumeleloo Z. General Assistant Entertainment Used the software for: I used a free trial ### "Convenient and Efficient" December 12, 2024 5.0 Fantastic, from the way the customer service conducts itself to the actual product you feel valued. Pros Clicksend is very effective and convenient for office work Cons At the moment everything is good i cannot complain about anything. Review Source KC Kristen C. Co-founder Marketing and Advertising Used the software for: 1-2 years ### "I love the Clicksend phone app! " August 22, 2022 5.0 Really love them! And I have to say their customer service is top notch Pros The mobile App was by far my favorite feature of Clicksend. It didn’t matter where I was I could see a detailed report of the delivery status for all of my messages Cons To get a private or dedicated senders number it’s not very cheap. Other than that I’m very happy with Clicksend Alternatives considered [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/)[n8n.io](https://www.capterra.com/p/198028/n8n-io/) Review Source Jamie G. Senior Account Manager Business Supplies and Equipment Used the software for: 2+ years ### "Simple and effective" November 18, 2023 5.0 Pros An easy to use UI means that the platform is simple to navigate. Templates mean that we can contact multiple customers with ease. Cons A recent update has affected loading times in a negative way, but it’s not a major issue. Review Source JS Jeremy S. School Operator Sports Used the software for: 6-12 months ### "Easy and Convenient" May 21, 2020 5.0 Our business went through about 4 other text message providers before finally finding ClickSend. For our needs, ClickSend provided better than any other service. It was so simple to set up. We really love services that are as intuitive as ClickSend has been. Pros Easy to use, setup, and customize. ClickSend's integration with our other service providers is seamless. We also love its automation. We set it up and let it go without having to do much as far as upkeep. Great reporting as well. Cons We don't really have much negative to say. We haven't encountered any problems as of right now. Review Source CM Clifford M. President Management Consulting Used the software for: Less than 6 months ### "Best Bulk texting software on the market." July 23, 2019 5.0 Pros Ease of use, really economical and great reporting dashboard. Ability to integrate email and text as well as a number of other features which are really good, although I have not used these extras, they are available and seem to be well thought out. I essentially only use the platform for text messages. The program is pretty intuitive even for someone like me who isn't the most tech-savvy person on the planet. One of the best aspects is there is NO on-boarding fee, NO monthly fee and you pay as you use. Support is really very good, with almost instant replies and a lot of patience with guiding me around the system. Cons The inability to auto-delete bounces or no-delivery. The Opt-out is automatic, but not the bounced numbers. With large databases, it is an impossible task to clean your lists, and if you send repeat messages you are paying for those repeats to bounced numbers. Reason for choosing ClickSend ClickSend was simple, VERY well priced, and almost hassle-free sign-up. All the other providers seemed to be overcomplicating a simple activity and thereby wanting to charge more. Review Source MG Mordechai G. CEO Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Absolutely Pathetic" September 14, 2020 1.0 Pros User interface looks very easy to use. Cons Wasted an entire day with customer service back n forth to find out that their chat agent has given me the wrong price for the service and they tried to quickly show me price charts and etc. real professional.... I have screenshots of messages and everything that's needed to prove this claim. Review Source Response from ClickSend October 2, 2020 Hi, We're sorry that you didn't have a great experience. People tell us how great our 24x7 support is so we're really interested in finding out what happened in your case but we are having trouble locating you in our system. If you could contact support and we can try to understand. Our pricing is very transparent on the website to make it as easy as possible for people to understand. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.