# ClickSend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClickSend the right Unified Communications solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175783/ClickSend/reviews --- ClickSend 4.3 (93) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ClickSend Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews YH Yan H ManagerImport and Export, 51 - 200 employeesUsed the software for: Less than 6 months. “ClickSend is a versatile communication platform that empowers businesses to send SMS, MMS, voice calls, and emails globally.“ December 12, 2024 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Sometimes it took more than I thought to get a response to questions or problems, which can be taxing when trying to remain ahead of classes or coordinate with peers.“ April 3, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Especially when arranging group study sessions or planning last-minute test and meeting reminders, being able to rapidly and effectively send bulk messages has spared me lots of time. “ April 3, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “I mean since I lack much knowledge with bulk messaging systems, understandably, it took me a bit to learn how to make best use of all of its features.“ April 3, 2025 JR Julie R OwnerFood & Beverages, 2 - 10 employeesUsed the software for: I used a free trial. “I like that I can send texts and chat with my social media customers.“ December 29, 2025 JW Josh W IT SpecialistInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “There was a little trouble getting things setup and how email-to-text worked.“ September 18, 2025 SD Shaun D DirectorComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years. “Excellent, very pleased I signed up, multiple options for manging customer communications through sms text, my customers much prefer this to things like email as they kept immediately informed“ September 18, 2025 Mustapha Ali A Medical StudentHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Alright, I found the interface a little difficult at first as an MBBS student, which is one disadvantage of ClickSend.“ April 3, 2025 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Petar Z. Manager Marketing and Advertising Used the software for: 6-12 months ### "Gets the job done! " April 3, 2025 5.0 Overall, is a solid tool for sending out SMS, emails, and even voice messages. It’s beginner-friendly, integrates well with other platforms, and offers great support when you need it. While it could be a bit faster and a little more transparent with messaging rules, it still got the job done without much friction. Pros is refreshingly easy to get started with. I mostly used it for SMS campaigns, and the platform made it simple to schedule and send messages without a lot of technical setup.Plus, Zapier integration is a great bonus! Cons There were also moments where I wished there were clearer alerts if a message might violate any content policies. Review Source JW Josh W. IT Specialist Internet Used the software for: Less than 6 months ### "Quality service for email-to-text" September 18, 2025 5.0 I have been very impressed with the service. Once I got over the hurdle of setup and how to customize messages, it has worked flawlessly. Have had no issues with messages being delivered and very happy with my choice to go with . Pros Once setup, it's been very easy and straight forward to use. The ability to only pay for what you use can be nice. I'm able to do some customization with email-to-text. It's been great for what I needed. Customer service has been helpful when I wasn't able to find the information I needed in the help section. Cons There was a little trouble getting things setup and how email-to-text worked. It took a bit of time to get a toll-free number approved. How-to articles could be expanded and written a bit better. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Textmagic](https://www.capterra.com/p/147342/TextMagic/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing ClickSend It was widely suggested and appeared to be the most popular. Had all the features that I required and price seemed reasonable. Review Source NY Natasha Y. Scheduling Coordinator Education Management Used the software for: 6-12 months ### "Easy to use, great to share" March 25, 2025 3.0 is an easy program to use that allows all team member to see everyone's correspondance. Pros the ease of the program, it's easy to use and straight forward Cons you need to constantly refresh to click and send new messages Review Source CC Chuck C. Builder Computer Software Used the software for: 1-2 years ### "ClickSend is the Best Texting Service!" September 18, 2025 5.0 I’m impressed with ’s support. They helped me set up quickly and are always there for ongoing operations and questions that may occur. They are more than just a service, they feel more like a partner. Pros Calling for help results in a person speaking to you and not AI! Very helpful in getting started to setup everything correctly so that the texts actually send! Cons Although the "opt-in" is inconvenient, has been great for our communications. I really appreciate that they require an opt-in for compliance—but, it does help with peace of mind knowing my messages only reach people who truly want to hear from us Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I switched to from Twilio because Twilio was difficult to use, and their support was slow and not very helpful. Review Source RJ Renee J. HRIS Manager Warehousing Used the software for: 6-12 months ### "Nice Texting Platform!" September 19, 2025 5.0 We use for internal texting communication as well as some paper mail necessities. We find it easy to use and love the ability to simplify the PowerAutomate integration. Pros I liked the ease of use and the ability to easily integrate with PowerAutomate. We also can use to send certain company paper mail when necessary and the price is very reasonable. Cons When navigating between tabs, sometimes different options are a little more difficult to find. Some areas of the interface use a little different font. Alternatives considered [MessageKite](https://www.capterra.com/p/182284/MessageKite/)[Emissary](https://www.capterra.com/p/199883/Emissary/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing ClickSend Price, features and pre-build PowerAutomate functions Review Source VR Verified Reviewer Software developer Information Technology and Services Used the software for: 6-12 months ### "Great for Basic Needs, But Lacking Advanced Features" December 22, 2024 5.0 My experience with was very good. It is an excellent choice for businesses that need an easy-to-use platform for sending SMS, emails, and voice messages. Pros 1- allows send messages via SMS, email, voice, and even postcards which makes it a versatile communication tool. 2-ClickSend provides 24/7 customer support. Cons It lacks some advance features that other competitors provides. Like 1- It lacks in depth mobile app features. 2- It lacks advance SMS personalization. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Sendgrid primarily focus on emails and offers some basic SMS options. Review Source DB Diana B. Founder Computer Software Used the software for: Less than 6 months ### "Flexible pricing, and that's about it" January 5, 2025 2.0 Overpriced, but good for those who want to test to see of SMS or omnichannel coms are right for their business. Pros There's not much to like about other than the fact that it's owned by Message Media/Sinch which makes it more reputable. I do like how they're fairly transparent with their pricing. It's just all pay-as-you-go with no commitments. That's why I'll give them 2/5 stars instead of 1/5. Cons The platform is outdated, and it's priced quite high compared to Twilio. They also only offer a 99.95% uptime guarantee compared to the 99.99% gold standard. Switched from [Bird](https://www.capterra.com/p/160795/Bird/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) I was asked to test a Message Media product and compare it against Twilio and Bird on behalf of my clients. I've concluded my findings, and can confirm that I won't be recommending to any of my clients outside of testing since it's easier to setup than the others. Review Source MU Maria U. Customer Support Manager Management Consulting Used the software for: 1-2 years ### "Why ClickSend Is Best For Marketing " December 16, 2024 5.0 Pros With , we enjoy best marketing features and I particularly like SMS marketing capabilities. It is affordable, allows customization and is fast and effective. Cons It is all smooth with and has made marketing easy. No dislikes. Switched from [Messente](https://www.capterra.com/p/199059/Messente/)[Heymarket](https://www.capterra.com/p/167436/Heymarket/)[Postscript](https://www.capterra.com/p/199013/Postscript/) is awesomely great for both marketing and SMS marketing despite being a great survey and communication tool. All these features made making the switch an easy decision to make. Review Source SD Shaun D. Director Computer & Network Security Used the software for: 1-2 years ### "Perfect for keeping communication flowing with customers" September 18, 2025 5.0 Excellent, very pleased I signed up, multiple options for manging customer communications through sms text, my customers much prefer this to things like email as they kept immediately informed Pros I use with mgr, my gadget repair software to update customers on their jobs, it's good value per text Cons Took a while to learn how to use it with my existing mobile number, not their fault though, the software has a lot of great options to go through Review Source JR Julie R. Owner Food & Beverages Used the software for: I used a free trial ### "ClickSend voila" December 29, 2025 5.0 Overall, I have had an ok experience. I do not feel it is due to the app itself but the fact that it may be too much for my small business. Pros I have just begun using and for the most part learning has been good because of the chat feature where I can get help navigating. I like that I can send texts and chat with my social media customers. Cons I am still learning. Some of the features seem to be a bit ahead of my business pace. I do like that I can integrate it with google sheets to create my invoices. Review Source DS Dorothy S. Roster Manager Insurance Used the software for: Less than 6 months ### "Highly Recommend ClickSend for messaging needs!" September 18, 2025 5.0 My company just moved to and we're super happy with everything so far. Our text messaging costs are significantly lower than they used to be. Pros Great value for your messaging needs, they have excellent customer service, super easy to use. Highly satisfied so far! Cons No cons, seriously! We have no complaints about whatsoever. If you're on the fence about a messaging service, give them a try. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Cost - Mogli was costing us thousands and thousands each year. Review Source LS Lisa S. CEO Environmental Services Used the software for: 2+ years ### "Works well priced fairly great customer service." November 26, 2024 5.0 Great. A rare great customer service. It just works for me and is priced fairly. Pros It just works. Any minor glitches and I contact customer support who actually answer and try to fix it. Cons Still have a weird glitch in the send part of mass sms if I only have 1-3 mobile numbers they group as one number. But, it's minor compared to the benefits. Review Source Nicholas E. Content Specialist Education Management Used the software for: 6-12 months ### "Perfect for simple text messaging services" February 26, 2025 4.0 Pros The name really does the product justice, it's really easy to get a quick message out through this service. Cons I wish that there were more options for tailoring messages to individual demographics, it doesn't segment as well as I want Review Source SW Shlomo W. President Education Management Used the software for: 1-2 years ### "Successful platform" December 12, 2024 5.0 Pros The best system to send messages to my community Review Source EO Eniola O. Representative Civic & Social Organization Used the software for: Less than 6 months ### "Send sms in bulk." February 11, 2025 4.0 Pros You can get a new number on the spot for your sms marketing campaigns Cons Nothing yet, it's been a good platform so far. Review Source BW Bob W. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "good service" September 18, 2025 5.0 overall its good, i recommend them. give them a go, if its not good, theres another company who offer a similar service too Pros good services, the print driver installed on the macbook to integrate with is a good feature. the pricing is also competitive Cons nothing negative to say about click send yet. their support has been good as well even when i msged on weekend Review Source WS Warwick S. Owner Food Production Used the software for: 1-2 years ### "Great addition to bolster sales " February 20, 2025 5.0 Great no complaints, quick easy and efficient for any sme looking to bulk send messages. Pros Great for sending quick fire messages out to our customers Cons On the quick send option it was a little hard to do it on a mobile device. Review Source JM Joni M. Admin Automotive Used the software for: I used a free trial ### "Great! No issues for me! " April 3, 2025 5.0 I loved it! Was pretty easy to get used to Pros I love it, haven't had any issues so far! Cons Sometimes it lags, i think thats normal though Review Source AN Aria N. Coordinator Non-Profit Organization Management Used the software for: I used a free trial ### "Easy to use" September 29, 2024 5.0 Pros Very user-friendly and easy to get the hang of! Cons In some cases the page was lagging for a few seconds. Review Source DM Daava M. Director of HR Consumer Goods Used the software for: 1-2 years ### "It's great when it works" August 25, 2022 2.0 Overall, it works great - WHEN IT WORKS. It allows people to respond to messages. But we are disappointed right now because no one will return our request for help, or even send a list of things to look at. This stopped working during a critical time in communication with our staff, and left us scrambling for a different way to reach out to them. We've not been able to use this for 4 weeks (or so) now, and our funds are stuck there with no response. Pros We found it easy to upload our teams' numbers and track how many text messages went out. Easy to track billing. After doing a trial with no set phone number, we decided to invest in one specific phone number. Most of our employees do not work at a computer, so it made broadcasting messages simple, quick and effective. Cons Recently, texts started failing. We can't figure out why. We have reached out to Customer Service twice to resolve the issue. While we aren't a big user on their platform, the fact is the failed text messages are costing us. We can't trouble shoot effectively this way. No one is reaching back out to us. Review Source Response from ClickSend September 6, 2022 Hi Daava, I'm sorry to hear that you have concerns about message delivery in the ClickSend platform. While global messaging can be complex, our Support Team should be able to assist, and I am both surprised and concerned that they were not able to solve your problem. I'd love to hear more about the issue so that we can improve our service and product. Please feel free to email me directly, or you can get in touch with our Support Team 24/7 via Online Chat, or at support@clicksend.com. Pamela C. Chief Experience Officer Outsourcing/Offshoring Used the software for: 6-12 months ### "Love the integration with Zoho" April 28, 2021 4.0 Overall we are pleased with and use it with Zoho CRM for most of our customers. Pros integrates with Zoho CRM. We can have two-way conversations with our clients, stored in their records. ClickSend just added the feature to send group messages. It's easy to send a message. The cost is great too, and inbound messages are free! Cons Creating SMS templates is confusing. It would be nice to have the ability to create workflows in Zoho CRM using . Adding the option to schedule the messages would be a big plus! Reason for choosing ClickSend Cost and ease of use. Review Source Response from ClickSend April 29, 2021 Hi Pamela, thanks for your comments. We're pleased that you find ClickSend easy to use and a good price. A lot of people say that! Also thanks for the other feedback which we have fed into our product development team - so watch this space! Paul C. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Great service!" May 21, 2020 5.0 Very happy with the service. Very reliable and dependable. Pros Love the features of this product and the flexibility offered by the platform. We use daily, and never have any issues with it. Cons I occasionally find that replies to SMS doesn’t trigger API requests. Review Source Klajdi (Klyde) H. C.T.O and Co-Director Marketing and Advertising Used the software for: 1-2 years ### "Great sales page - should focus on the product " January 28, 2020 1.0 There is 24/7 support, but good luck getting any help. Pros The sales page of is set up so nicely, props to their designers. Cons The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others. Like I said, on their website you’ll see products and services that just don’t exist, or don’t function as they should. Just found out today that I’ve been charged for texts that haven’t gone through. Like, what? Beware!!! Review Source GG Geir G. Growth Expert Marketing and Advertising Used the software for: 1-2 years ### "Reliable" May 21, 2020 5.0 Pros CluckSend does the job, and we can rely on them not changing stuff, braking our aotomations or anything like that. We have used several others and is the best SMS service we have found to date. Cons It is decently easy to set up, but not flawless. You will manage. Review Source DH Dan H. Sr. Growth Advisor Marketing and Advertising Used the software for: Less than 6 months ### "Invaluable for our Marketing " December 12, 2023 5.0 Pros Easy to setup with great customer service. I was able to get setup and staring sending messages in minutes. As a non-tech-savvy user, I find it intuitive, particularly for sending text messages. No onboarding fees or monthly charges, just a pay-as-you-use model, adds to its appeal. The support team is responsive and patient in guiding users through the system. Cons Nothing! The features are more than enough at an excellent price. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.