# Page 4 | ClickSend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ClickSend the right SMS Marketing solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175783/ClickSend/reviews --- ClickSend 4.3 (93) [View alternatives](https://www.capterra.com/p/175783/ClickSend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ClickSend ## Showing most helpful reviews Showing 76-93 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JV Jyrki V. Enentrepreneur Computer Software Used the software for: Less than 6 months ### "Simply the best" December 2, 2022 5.0 Automatic SMS is suitable for many of my services to provide more security. When the implementation is this good, I can only recommend it. Pros Sending text messages is easy and there weren't too many settings. I got everything up and running quickly with no prior experience. Cons I haven't found anything about the service that I don't like. All in all, the service is really versatile and functional. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review Source AG Ankit G. Founder Marketing and Advertising Used the software for: Less than 6 months ### "All around outreach and marketing tool" March 8, 2021 4.0 Overall it's a nice experience because I can do everything from one platform and don't have to jump between multiple platforms. Pros The best thing about ClickSend is the availability of wide options like I can use their platforms for SMS, MMS, emails and even physical letters & postcards. This makes my life as a small business owner much easier as I don't have to keep jumping between multiple platforms. Cons I personally didn't like their user interface as it felt too complex and cluttered, apart from that their pricing for email credits are also a tad bit higher than the industry standard. Review Source Response from ClickSend March 26, 2021 Hi Ankit, Thank you for your review its very interesting to get your feedback. We are constantly developing the product and we have a really exciting roadmap so watch this space for developments! One of the things we are focussing on specifically is the user interface experience and making it very clean and super easy to use so I hope that as we roll that out your experience is improved. We're constantly reviewing pricing globally and working to get the best value for our customers. We'll have a look at email specifically. MK Milind K. Consultant Computer Software Used the software for: 2+ years ### "An excellent tool for keeping in touch with customers " May 21, 2020 5.0 Will use it for my next project Pros I love the ease of use. API easy to use to connect so you can send SMS from custom made software. Integration with CRM Cons Nothing technical, but I think they can make use of graphic designer to make the website more user friendly with colors/Brand consistency Reason for choosing ClickSend delivery time Review Source Allen E. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Great features and value" June 30, 2022 5.0 great customer service, very fast and helpful and personalized assistance Pros I love that I can send text, emails and even snail mail (letters and postcard), connect it all to an automation in ActveCampaign and automate many processes and systems Cons not much, easy to use and effective, low cost, nothing to lose, try it! Review Source EB Erickson B. Owner Management Consulting Used the software for: Less than 6 months ### "Amateur customer service, 75% markup, and 3 week delivery window - avoid at all costs." May 26, 2020 1.0 Despite the easy setup - ClickSend's product is expensive and their customer service is amateur at best. The software is buggy - there have been instances when I have had to upload and retry manual letters or faxes twice. Pros Easy set-up, able to upload and send a letter within minutes - but as they say: easy come, easy go. ClickSend's customer service team is amateur at best and unable to explain the product without escalating to a "manager". Cons The service uses marketing mail and charges you 75% what the bulk mail costs them only for them to deliver within 3 weeks. When I reached out to customer service, the original rep had no idea how to help me and told me to flag the letters so they would get attention. A "Customer Service Manager" decided to step in and give me lip - telling me "I'm sorry you feel that way" and ignoring my request for a refund (she didn't even acknowledge it). I would avoid this company at all cost. Review Source MZ Martin Z. Director Consumer Services Used the software for: Less than 6 months ### "Constant issues, cannot perform the basic tasks it is designed to" May 5, 2024 1.0 Pros It can send SMS and keep track of contacts. Cons It doesn't do what it is supposed to do, which is send and receive texts. Constant issues are noticeable with receiving texts from contacts as well as contacts receiving texts. Review Source mS matthew S. Owner Real Estate Used the software for: I used a free trial ### "Zero sorting features and ZERO SUPPORT " October 17, 2019 2.0 The same guy answers the phone for support and sales. I'm pretty sure he is the only guy in the USA. He legit yelled and told me I was a scam the entire call. I will do everything I possibly can to make sure this company fails due to my experience with their "USA Sales leader" ! Pros Super easy to use and get set up and super cheap. Cons You literally can't sort anything. it's completely broken and only in the order of the newest messages. Customer support was the worst experience ive ever had. Review Source ZL Zachary L. Director of Sales and Marketing Hospitality Used the software for: Less than 6 months ### "A complete waste of time" November 24, 2022 1.0 Pros Nothing, because I was unable to send an SMS campaign for reasons that weren't made known to me Cons They made me jump through hoops to send out an SMS campaign. They asked for a picture of my credit card, then a picture of me holding the credit card. They requested the web address, and main email of our business. They requested I send an email from the main address to them proving I worked where I said I did and was authorized to send SMS messages for the company. They requested the opt-in letter authorizing SMS messages to be sent. I PROVIDED ALL OF THESE DOCUMENTS AND THEN DIDN'T HEAR ANYTHING AFTER MULTIPLE EMAILS TO FOLLOW UP. THEY FINALLY ISSUED A REFUND WITHOUT EXPLANATION AT ALL. I have no idea why I wasn't able to send the SMS campaign after jumping through hoops verifying all info they asked for. A COMPLETE WASTE OF TIME! Review Source LR Lance R. Transaction Engineer Real Estate Used the software for: 6-12 months ### "I really enjoy using this software" May 21, 2020 4.0 saving time marketing using this project Pros the price and also the functionality of the software Cons sometimes importing lists the info gets messed up so this can be tedious also i wish it integrated into facebook and mail chimp Reason for choosing ClickSend it met our requirements Switched from [Mojo Helpdesk](https://www.capterra.com/p/128650/Mojo-Helpdesk/) software did not work for our needs Review Source VR Verified Reviewer Marketing Project Manager Internet Used the software for: Less than 6 months ### "Neither I nor user support could use the app" July 18, 2021 3.0 I would not recommend it. Spend over two days to finish the task as neither I nor support didn't know why the app didn't work. We needed to wait until tech support responded. If support doesn't know how to use the tool, I wouldn't expect users to do so. Pros Good support, fast responses, easy payment Cons A lot of issues due to not properly described options. The app stops you as "required fields not filled" and not showing which ones are required. Review Source MW Michael W. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Simple to Set-Up and Use" May 21, 2020 4.0 Great for managing integrated SMS, email and postcard marketing. A very responsive and caring customer service set-up. Overall, we are very happy with this service. Pros ClickSend is a very simple system to manage SMS, email and postcard marketing globally from a single log-in. The integrations that they have mean that its easy to build into our company's automated workflow. Cons We had an issue whereby we purchased $2,000 of postcard marketing for Black Friday. We uploaded our file 3 weeks before our Black Friday Sale Event well before the SLA. But none of the postcards were delivered until 2 weeks after Black Friday. There was an issue between ClickSend and their postcard printing network. That being said, they were very good to investigate the fault and apply a $2,000 credit back to our account. Review Source AK Andrew K. Director Consumer Goods Used the software for: 6-12 months ### "Inexpensive, easy set up but missing functionality" July 16, 2021 4.0 Good simple software for SMBs, but probably not sufficient for more high-powered needs. Pros Syncs will with our CRM, Zoho. It was very easy to set up and for users to learn the system. I also like the UI of the preview texts and the ease of setting up custom fields. Cons The Messenger UI to send/receive texts is painful and lacking. No notifications for inbound messages, nor does it work with MMS. Review Source Response from ClickSend July 22, 2021 Hi Andrew, thank you for taking the time to provide a review. We're always looking to improve the UI and and functionality and this is a specific focus at the moment so I hope you will see some pleasing changes soon. We are able to send MMS so if you would like to make contact with support or your Account Manager they will be able to explain how this can be achieved. MA Michael A. Marketing Manager Real Estate Used the software for: Less than 6 months ### "Most Leads Ever Generated " May 21, 2020 5.0 This has been a great lead generator and new way to communicate with our customers in a way that our competitors just aren't doing or not doing it properly. The simplicity and ease of use means that any of our team can use the platform at any time. Pros The site format and simplicity, making it so easy to navigate between campaigns and database management Cons If someone does not click on the Stop link to unsubscribe and instead responds STOP to the message an we need to go in and manually unsubscribe them, the entire number needs to be entered before being recognised. This process would be sped up a lot if the number recognition happened earlier in the search process. Review Source PH Paul H. Vice Principal Education Management Used the software for: 6-12 months ### "Very simple and effective" May 21, 2020 5.0 Good customer service and very easy to use. Has saved us a lot of time. Pros The ability to send from a Business Name as opposed to number. Cons There is nothing so far that I dislike about using the software. Review Source AB Andrew B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Terrible Service, Do it yourself cheaper" March 26, 2020 1.0 Hire a developer on Upwork for a a couple thousand, integrate communications APIs through Twilio, Plivo Telynx etc... and Do it yourself. These platforms are a dime a dozen and often gone sooner than they came. Pros Nothing, the support was terrible. Deactivated my account without so much as a reason why. Cons Everything overpriced, terrible service nothing good about it. Lacked core features of a good robust SMS platform. Review Source AO Ahmed O. Cfo Marketing and Advertising Used the software for: Less than 6 months ### "One of the better sms campaign tools for the money" March 29, 2020 4.0 Is a good and simple sms tool that has the majority of features u want and need at a good price. Pros Per sms is inexpensive and the UX is good. Overall I was able to do all basic sms campaign aspects with little to no issues. Cons Probably doesn't have an many features a more expensive tools, but you get what you pay for and it's more than enough for most ppl. Review Source ET Ester T. President Retail Used the software for: Less than 6 months ### "great service" May 21, 2020 5.0 Pros its easy to understand and without much instruction to use Cons i wish it had ringless voiceamail. that doesn't sound like a computer Review Source jW jacob W. marketing Real Estate Used the software for: Less than 6 months ### "Took my money and closed my account out" March 31, 2022 1.0 Very poor, I think it is a very flashy scam website. Pros it was easy to use, but they do not disclose all requirements before starting a campaign. Cons Customer service was very poor, never followed up. Instead of resolving our issue they closed out my account and kept our money. 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