# txtsignal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is txtsignal the right SMS Marketing solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175787/txtsignal/reviews --- txtsignal 4.5 (17) [View alternatives](https://www.capterra.com/p/175787/txtsignal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of txtsignal Ease of use 4.5 Customer Service 4.5 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pete T. Acupuncturist and Owner Political Organization Used the software for: 6-12 months ### "Solving a real problem" August 5, 2018 5.0 I have a small team of folks who need fairly regular updates about a shared project (the nature of it is readily identifiable and somewhat sensitive, I apologize for the lack of detail), and TXTsignal has made that communication much easier. We tried Slack but for some of the team that was too much overhead (not all team members are technical), and we tried a shared Signal group but there were a number of logistic reasons why that did not really pan out. TXTsignal allowed an administrator to really manage what messaging was going out, who was responding for whether they could be present or not, and provided exactly the right level of technological involvement for a variety of user proficiencies (simply receive and respond to texts is something any of our crew can handle). Pros TXTsignal is extremely usable. Design matters, and no how good a piece of software might be underneath, if you can't understand quickly how to do common things, none of the rest matters. TXTsignal's design is clean and modern, and while there are a few things I'd like to see tweaked, it is very solid, and in all important aspects, very good. I have had occasion to reach out to the service team, and they are always prompt, courteous, and they clearly understand their product. They have helped me find what I needed quickly, within a matter of hours and never later than the same business day. My use of the software requires privacy for my users, and that includes not selling their data off to third parties or advertisers. As far as I can tell from my research, TXTsignal is one of the few companies that do not mishandle my user data or contact details. They have it in writing, and given the data environment we find ourselves in, that's something that matters to me. Cons Perhaps it's unfair to have so few complaints, it seems forced. But the reality is that the only issues I've ever encountered with the service had more to do with how much it could do, and me not fully grasping the scope of what was on offer at times. I've had to contact support to explain a few things, and often it turned out that my use of the software was just a more simple case, and I was making it more complicated. Review Source VR Verified Reviewer Media Operations Manager Marketing and Advertising Used the software for: 1-2 years ### "txtsignal Review" August 21, 2018 4.0 txtsignal has been a great tool. They don't have everything some of the bigger companies have, but for the price and the personal touch it's been more than worth it. Pros Pros: Quick setup and start Cost efficient UI is clean and easy to navigate Built-in analytics Rollover of unused credits No contract - month to month subscription Unlimited keywords Customer support is awesome and helpful Owner is invested in company Cons Cons: Can't export analytics (caveat - company was able to have customer support sends weekly reports instead) Minor issues in beginning with compliance Review Source JS Joe S. Director high school ministry Religious Institutions Used the software for: 2+ years ### "Time to find something better" August 13, 2018 4.0 I’ve used txtsignal for over 6 years because Ability to opt out was there and the price point when I started. I’m actually looking for a better service bc there has to be one by now Pros Participants could opt out anytime very easily. Cons The interface has always been clunky and non-intuitive. Review Source VR Verified Reviewer Student Worship Pastor Religious Institutions Used the software for: 2+ years ### "It’s great, but a little expensive" July 18, 2019 5.0 Pros We love how easy to use it is, and we’ve had great success sending out messages to our customers and receiving responses. Cons It would be nice if their website was a little more mobile friendly and if they are tiered pricing was structured differently, we usually have to bump into the higher tier, but we don’t use nearly all of the texts that That provides, so I feel like we’re paying for more than what we use. Review Source BB Bryan B. Station Manager Broadcast Media Used the software for: 2+ years ### "txtsignal is the best in the business" August 23, 2018 5.0 txtsignal helps us reach our audience in a way that's critical to our business. Everyone has a phone in their hands. This allows us to connect to everyone - instantly! The customer service is the best. I've always gotten an email or even a call back when I have questions. They're very quick to respond to any need I may have. I just don't feel like I could get this kind of service with anyone else! Pros The software is very easy to use. Adding contacts is simple and the ease of self signups is wonderful. Sending messages which can also post to social media is a big plus for us. Cons We have been a customer for MANY years and I have never had a complaint. When issues arise (and it's been just a time or two), they're quickly resolved. Review Source GM Geoff M. Owner Food & Beverages Used the software for: 2+ years ### "SMS Marketing" August 18, 2018 4.0 I've been with them for many years and have rarely had any problems. If I do, they are quick to respond and resolve the issue. Pros I like the fact that I can post pictures to the text messages. We have a restaurant and food pictures are important. Cons I have to select who I want to send messages to. Wish it would just be a default all unless you change it. Review Source AD Adam D. Generations Pastor Religious Institutions Used the software for: 2+ years ### "Meets all my needs " August 18, 2018 5.0 It has been exactly what I needed. Could it be better? Probably. But it does exactly what it says it will do, and does so fairly efficiently. Overall, this is a good product Pros It is easy to add people and communicate to people how to be added. It's very easy to put people into groups Cons I wish it had an app for my phone where I could easily send and receive texts. Also, I wish you could forward any texts you receive to another phone number Review Source VS Val S. Education Minister Religious Institutions Used the software for: 2+ years ### "Love Advance Scheduling... Less Happy with Mobile Version..." August 13, 2018 4.0 This works great for reminders, though I always use it as a secondary or follow-up communication resource (not the initial send). Pros The feature to schedule messages in advance and attach pictures has been AMAZING. I love having everything logged so there is a paper trail of what has been discussed, as well. Cons The mobile version won't let me look at, much less text to, individual numbers. Only groups. Review Source Todd S. Senior Pastor Religious Institutions Used the software for: 6-12 months ### "Easy to use" August 13, 2018 4.0 Overall I am satisfied with txtsignal. It does all I expect it to do. It is simple, but simple is good in today's complex world. Pros Txtsignal is a great concept which is easy to use. Once you have entered your contacts manually or by having them enroll, it is so easy to use the platform. I use the program all the time and am appreciative of how simple it is to use. Cons For what I pay each month to use txtsignal, it does all i expect it to do. Review Source CE Charmene E. Executive Assistant/Church Administrator Religious Institutions Used the software for: 1-2 years ### "Easy to use" August 16, 2018 5.0 Overall, I have had a great experience with using the system and with the customer support provided, when needed. Pros What I like most about this software is that it is very user-friendly. Cons What I like least is the maximum number of characters allowed per message. Review Source SK Shawn K. Youth director Religious Institutions Used the software for: 1-2 years ### "Great service" August 10, 2018 5.0 Pros Customer service Ease of use The company is always open to suggestions to make it better Cons A little pricey but overall have found its worth the price for the great customer service Review Source KR Kim R. Administrative Assistant Religious Institutions Used the software for: 1-2 years ### "Love It!!!" August 13, 2018 5.0 Nothing but good things! Pros So easy to use! The members of our church love the simplicity of it. Cons Wish it was an app that could be accessed from a smart phone. Review Source AG Anna G. Media & Production Director Used the software for: Less than 6 months ### "TxtSignal was great to work with! Their service helped make our communication project professional." May 16, 2018 5.0 Pros I love how user-friendly and intuitive their software is. We didn't have to spend time learning how to operate it - as soon as we set up an account, every feature was ready to be used. Cons Honestly, there wasn't anything I disliked about their software. Their software is so easy to use and dependable. Review Source CJ Cooper J. Associate pastor Religious Institutions Used the software for: 1-2 years ### "Txt signal works!" August 16, 2018 4.0 Have enjoyed it overall! Pros Easy to use, can reach our audience with a single click. Cons Maybe if the mobile version of the site was better. Review Source DM David M. Owner Restaurants Used the software for: 2+ years ### "Affordable text message service reliable" August 13, 2018 4.0 Definitely helpful. Seems to be more effective with new opt in Pros It works as expected. Delayed calendar helpful time saver allowing set up of several Cons Can't set up one time use so that customer can only receive text once for key word Review Source LR Lisa R. Children's Minister Religious Institutions Used the software for: 1-2 years ### "Great product" August 16, 2018 5.0 Very professional, helpful and they resolve issues in a timely manner. Pros The ease is great. I am able to quickly send messages to my parents, etc. Cons Nothing. I am enjoying the product. It has been great. Review Source NM Nick M. Projects Supervisor Public Relations and Communications Used the software for: Less than 6 months ### "Txtsignal for mass communication" September 4, 2018 4.0 We are able to send out and receive regular text messages and project updates to targeted audience. Pros Easy to setup for segregating different text recipients and classifying unique messages for each separate group. Cons Limit on length of message (i.e. character limit) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.