# Nextiva Pricing 2026 | Capterra > Learn more about Nextiva pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/175788/Nextiva/pricing --- # Pricing for Nextiva [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Write a Review! ## [Nextiva](https://www.capterra.com/p/175788/Nextiva/) has **6** pricing plans - No free trial - No free version **Credit Card Required:** Not provided by vendor ### Digital $25 **Pricing Model:** Per User **Payment Frequency:** Per Month Digital plan includes: - Competitive monitoring - Messaging apps - Social media channels - Review Management - Digital Service Helpdesk ### Core $36 **Pricing Model:** Per User **Payment Frequency:** Per Month Core plan includes: - Inbound & Outbound Voice - Business SMS - Video meetings - Screenshare & file share - Call routing ### Engage $50 **Pricing Model:** Per User **Payment Frequency:** Per Month Engage plan includes: - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - MS Teams integration - Web chat: Live & bot ### Essential $129 **Pricing Model:** Per User **Payment Frequency:** Per Month Essential plan includes: - Inbound / outbound channels - Full workflow engine for journey orchestration - Workflow automations and APIs - Transcription and summarization - Customizable intelligent and skills-based routing ### Professional $159 **Pricing Model:** Per User **Payment Frequency:** Per Month Professional plan includes: - Full customer journey context & history - Omnichannel (voice, sms, chat, email, social, messaging, webform) - Advanced Al bots to guide journeys - Real-time supervisor support - Secure payment agent assist (PCI-DSS) ### Premium $199 **Pricing Model:** Per User **Payment Frequency:** Per Month Premium plan includes: - Full workforce management (WFM) - Optimized workflows for interaction deflection - CX analytics for all business functions - AI Transcription ## Popular alternatives to [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Looking to learn more about Business Phone Systems software similar to Nextiva? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Ringover [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price:$29/month [LEARN MORE](https://www.capterra.com/p/169627/RingOver/) by 800.com [4.7 (347)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price:$149/month [LEARN MORE](https://www.capterra.com/p/208208/800-com/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) by RingCentral [4.2 (1205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting Price:$30/month [LEARN MORE](https://www.capterra.com/p/242188/RingCentral-MVP/) by 3CX [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price:$350/year [LEARN MORE](https://www.capterra.com/p/158704/3CX/) by Ultatel [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting Price:$18/month [LEARN MORE](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) [View all alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) ## What do others say about [Nextiva](https://www.capterra.com/p/175788/Nextiva/) pricing? Value For Money[4.5(919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Pros Cons [Read All 919 Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) Read Full Reviews Below Chris G. Owner Health, Wellness and Fitness, 11-50 employees Used the software for: 6-12 months ** Overall Rating 1.0 ** Ease of Use 1.0 Customer Service 1.0 Features 1.0 Value for Money 1.0 Reviewer Source Source: Capterra June 1, 2026 "Locked out of my own portal, and a fax bridge that takes hours" **Overall:** Powerful on paper, painful in practice. The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup. Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit. **Pros:** Honestly, not much that justifies the cost. The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. **Cons:** Two things make this nearly unusable for real business volume. First, the fax bridge processes roughly one page every 1–3 minutes — an 80+ page fax ties up the system for hours. Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. Second, I have no control over my own configuration. A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call. That call took two days to resolve. You're given the illusion of control while it's quietly taken away. **Switched From:** [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) **Reasons for Switching to Nextiva:** Sales pitch...................................... Chris G. Owner Health, Wellness and Fitness, 11-50 employees Used the software for: 6-12 months ** Overall Rating 1.0 ** Ease of Use 1.0 Customer Service 1.0 Features 1.0 Value for Money 1.0 Reviewer Source Source: Capterra June 1, 2026 "Locked out of my own portal, and a fax bridge that takes hours" **Overall:** Powerful on paper, painful in practice. The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup. Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit. **Pros:** Honestly, not much that justifies the cost. The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. **Cons:** Two things make this nearly unusable for real business volume. First, the fax bridge processes roughly one page every 1–3 minutes — an 80+ page fax ties up the system for hours. Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. Second, I have no control over my own configuration. A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call. That call took two days to resolve. You're given the illusion of control while it's quietly taken away. **Switched From:** [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) **Reasons for Switching to Nextiva:** Sales pitch...................................... [Read All 919 Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)