# Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nextiva the right Business Phone Systems solution for you? Explore 916 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175788/Nextiva/reviews --- Nextiva 4.6 (916) [View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nextiva Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews JC Jerick C AdministrativeEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler.“ May 15, 2024 JS Joseph S HR AdminstratorMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided.“ April 9, 2026 JS Jason S PresidentMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Most integrations worked the first time after they were installed.“ December 17, 2025 JS Joseph S HR AdminstratorMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away.“ April 9, 2026 JC Jerick C AdministrativeEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially for professionals who are constantly on the road.“ May 15, 2024 AL Amy L Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back.“ January 2, 2026 Brandon K Business Development ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard additional agents, or customize workflows, the platform can adapt to our requirements without significant disruption.“ March 25, 2024 AL Amy L Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The service on the app doesn't always work properly. “ January 2, 2026 ## Showing most helpful reviews Showing 1-25 of 916 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ginna G. Attorney Law Practice Used the software for: 2+ years ### "Nextiva is amazing" July 28, 2025 5.0 Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it. Pros I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate. Cons I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it. Review Source Response from Nextiva July 30, 2025 Hi Ginna, Thank you so much for sharing your experience! We're happy to hear you've been enjoying Nextiva. If you prefer speaking with someone directly, you can always reach our support team at (800) 285-7995 instead of using chat. -Katherine from Nextiva AA Anthony A. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "Good product" October 15, 2024 4.0 generally the system is good although my hardware is not great, the keys stick a lot. Pros We get emails to inform about voicemails are useful Cons difficult remoting in to access the voicemails Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Nextivia - Good Phone Service At A Good Price" April 22, 2025 3.0 Its been pretty good for the most part. There isnt much we dont like. Pros IT was really easy to setup users and deprovision users Cons Sometimes voip phones would have provisioning issues reaching the server Review Source OM Ommi M. Customer Service-Sales Real Estate Used the software for: 2+ years ### "Nextiva helps with my call center needs" July 3, 2024 5.0 I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring help us tremendously in our daily operations. Pros The call clarity and reporting are a great asset. Cons I don't have anything I don't like about Nextiva at this time. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) The call clarity and customer service was lacking. Review Source sM sarathkumar M. BD Retail Used the software for: 1-2 years ### "Valur for money product " June 17, 2024 5.0 user friendly and easly access in both web and mobile app and can user friendly very nice product Pros user friendly and easly access in both web and mobile app and can user friendly Cons user friendly and easly access in both web and mobile app and can user friendly Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) its is not good as nextiva and not user friendly Review Source AC Ann C. CONTROLLER Construction Used the software for: 2+ years ### "Nextiva VOIP" May 6, 2025 4.0 The Nextiva portal has tons of great info and it is user friendly. Pros We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease! Cons My least favorite features is having to upload a WAV file for the voicemail. Review Source AP Ana P. Insurance Agent Insurance Used the software for: 2+ years ### "Nextiva is A+" January 31, 2025 5.0 Excellent service and prices for all products combined Pros The ability to have a voip telephone system, online faxing Cons I really do not have anything to say negative Review Source PD Paul D. Director of Telecommunications Hospital & Health Care Used the software for: 1-2 years ### "UCaaS solution that gets the job done" January 6, 2025 4.0 Impressive UCaaS solution that can do the job, whether it's one location or 100. Pros The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution Cons The cost. I wish their cost wasn't as high as it was Review Source AH Amber H. underwriter Real Estate Used the software for: 1-2 years ### "great to work with " December 30, 2024 3.0 it was a great experience service was good. Pros service options, there were many ways to create groups and chats Cons its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time. Review Source Joan C. Partner Legal Services Used the software for: 1-2 years ### "Nextiva Service" July 11, 2024 5.0 Pros We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has caller ID, and voicemail. Their customer service is very professional. It is an incredible value for the money. Cons We have not had any issues with our NEXTIVA service. Review Source RK Robert K. Administrator Civic & Social Organization Used the software for: Less than 6 months ### "Nextiva The easy solution" June 12, 2024 5.0 Overall the service is far superior to land line and their customer service is spot on. Pros Easy set up. \[sensitive content hidden\] was perfect in making it what I needed Cons Initial contract was time consuming to get tailored for our business Reason for choosing Nextiva Value for the money. Not aggressive, just offered solutions. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Ease of use. Reputation and referral from our tech company Review Source AH Ariz H. Director Education Management Used the software for: 2+ years ### "It's expensive, but they have really good customer service." September 14, 2023 5.0 It's mostly just communicating with customers. The system makes it easy for us to communicate with the customers, which is exactly what we want. Pros It's fairly easy to use. They also have excellent customer service. Anytime we need anything, we're able to give them a call and they are able to make the adjustments or show us how to make the adjustments. Cons There are some features that are missing that other voice over IP services have. Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or leave us a voicemail. I think they're working on this functionality, but it has not been implemented yet. A lot of customers text us, and it would be great if we got a notification so that we can get back to them quickly. Also it would be nice if we were able to upload greetings that didn't have to meet the 8K HZ quality thresholds. It would be really nice if we were able to record a simple message on our phone or computer and upload it as a greeting. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Nextiva At the time, this had more functionality. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) We needed more robust functionality than Google voice was offering. Review Source CP Cory P. IT Administrative Mental Health Care Used the software for: 1-2 years ### "Amazing Product" November 9, 2023 5.0 Overall our experience with Nextiva has been great. Pros What really makes any company is customer service and support. If we can't figure something out or are having issues their support team is always very quick to fix the issue and always have a good attitude. Cons Because we use the call center and call recording functionality some of the sites are hard to get to. Especially being a HIPAA secure account. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Nextiva Their customer service and support was better than anyone else I spoke with. If I had a question they couldn't answer they either got me one by the end of the call or they scheduled a call with someone that could answer the questions. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We needed a solution that was easy to use, affordable, and had cloud capabilities so our lead staff could work from home if needed. Review Source RB Robert B. IT Officer Financial Services Used the software for: 2+ years ### "Nextiva is a stable provider but app could be improved" April 2, 2024 4.0 Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved. Pros Stability and ease of use and management. Have not had any major issues or outages since implementation. Cons The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring. Reason for choosing Nextiva Smoother transition and no need for on premise equipment. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We DID NOT switch from Mitel. We were on ShoreTel but this survey will not allow me to input that. ShoreTel was EOL and the OS software needed to be upgraded so we went to cloud based system. Review Source CH Cynthia H. Director of First Impressions Financial Services Used the software for: 2+ years ### "Recent need of assistance" June 6, 2024 5.0 Excellent once I was on the line with a human to assist my needs. Pros I was able to get a live person (after about a 25 to 30 minute wait) to assist my needs. Cons The 25 to 30 minute wait time to speak with someone. Review Source Spring F. President Consumer Goods Used the software for: 2+ years ### "Since 2014 - Still very important to our business model" September 29, 2023 5.0 Over all - Nextiva is a great solution for small and medium sized businesses. It may be great for large businesses, but I don't have that experience to comment. The desktop clients make taking the "phone" anywhere, very easy. And the ability to route calls to any employee, at any location proves why Nextiva is so valuable to our company. We switched from RC years ago, and never looked back. Pros Nextiva for the most part works great and it's easy to use. When there is an update pending, it can get buggy sometimes. Customer service is friendly, although not as easy to connect with as when we started in 2014. Sometimes hold times are too long, and troubleshooting isn't easy through the automated assistance (like for any company that has that). Cons I have been told when people call they get a message that states the line is out of service, or cannot connect. Regardless of any tech support, the issue has not been resolved. In Nextiva's defense, it is not a repeatable problem - so fixing something that isn't easy. I kind of believe the issue started during the propagation of adding our phone lines. Reason for choosing Nextiva Comcast and Verizon did not understand the importance of mobility way back in 2014. I needed a system that could be portable, mobile and work from anywhere. Review Source BM Barbara M. Law Clerk Legal Services Used the software for: Less than 6 months ### "A Good Product Overall" September 22, 2023 4.0 Pros The physical phones were easy to handle. The app was very convenient when working from home. The quality of the phone calls were also good and most of the features were easy to implement. Cons In terms of features, Nextiva could improve on their conference calling to make it a bit easier to use. In regard to the company in general, they could improve their customer service experience. Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer. Review Source JJ Jamie J. Technical Support Operations Manager Security and Investigations Used the software for: 2+ years ### "Nextiva is the one tool we can not live without." January 29, 2024 5.0 Nextiva totally changed the way we function. We work better and more effectively. The management tools are invaluable. Support is absolutely fantastic. Pros The management tools. Nextiva gives me the ability to manage my team more effectively. Cons The way call history is interpreted. I have found other data points in Nextiva that provide a more straightforward representation of call history data. Review Source Jacqueline S. Managing Director Online Media Used the software for: 2+ years ### "Affordable Value and Solid Alternative to Competing Business Phone Services" November 27, 2023 5.0 Overall, the quality and value of the service has been very positive. There is almost nothing for us to maintain in the office anymore for phones since we don't need physical equipment. The quality of the phone answering system and voice mail and menu system is the same level of professionalism we required. Pros Nextiva is very affordable and low lift for businesses compared to the traditional phone systems. Once we finally ditched our office phone equipment and transitioned to using Nextiva, it opened a lot more flexibility for our team to answer the phones remotely, and the quality of the VOIP audio has been consistent. We can still use it with our desk phones at the office, too. Cons The app UI design has been a little confusing at times for some users. But it has been improving. Sometimes the app had issues for certain users receiving or making outbound calls, but it was resolved quickly by either an app restart or by Nextiva support. Review Source SH Stephen H. Systems Administrator Aviation & Aerospace Used the software for: 1-2 years ### "Best VoIP System Out There..." November 27, 2023 5.0 There is no perfect system out there, especially when dealing with VoIP on SIP protocols. It's always advancing, and getting better. The VoIP technology has improved so much at this point in time. By choosing Nextiva, you definitely won't lose any sleep worrying about service down time. Pros When it comes to picking out a VoIP SIP trunk system, you can't go wrong with Nextiva. They are trusted by many big corporations who are on VoIP systems. They are cloud based. Their provisioning team is awesome, and always willing to answer your questions. Just need to setup once and you're all set. Maintaining your directory is almost like eating cake. Technical support is only a few clicks away. Most of your technical issues can be resolved through their online chat system. There SIP trunk backbone service is on a rudundant system on USA soil. We've been with Nextiva close to two years already. I've never encountered service downtime yet. The audio is HD quality. The monthly service fees are wallet friendly. Nextive is one that you can't go wrong with. Cons Most of the time when our users can't use their phone it's because they get a time and date out of sync. message displayed on their phone occasionally. I'm still not sure if you can fix on your own without getting Nextiva technical support on an online chat session. That usually does the trick most of the times. Reason for choosing Nextiva We chose Nextiva for reliability and affordability reasons. Review Source VR Verified Reviewer Director of Customer Experience Construction Used the software for: 2+ years ### "Innovations through software creating a top-tier experience with VOIP solutions. " September 14, 2023 5.0 The last few years have been a delight with excellent service, good customer support, and a wonderful experience overall. Support has sealed the deal and is why we will continue to use their excellent service and features. Pros After setting up, the portal was easy to manipulate and add new features. It's a small learning curve but it keeps the call to tech support down to a minimum. Highly recommend! Cons As Nextiva got busier and busier, contacting the rep to work on our account had to be done by an email appointment setup. This was annoying and made things time consuming. Reason for choosing Nextiva The sales rep who is no longer with Nextiva was soo presistent in helping me solve my questions and anxiety. Review Source RC Reid C. Admin Coordinator Religious Institutions Used the software for: Less than 6 months ### "Bethany Presbyterian Review 2023" November 28, 2023 4.0 Overall the experience has been good, but I am extremely hesitant to ever have to change the phone tree again because it was an all-day nightmare! Pros Customer support was very helpful when I needed it to help set up the phone tree. Phone tree works well for most callers and is relatively easy to follow. Cons The phone tree was really hard to set up! It took most of a day, and 5 Nextiva tech calls/chats, for us to be able to change features in our phone tree. It would frequently throw errors when we tried to save new recordings or assign/save the branches. It would delete recordings we had just created or assigned as well, causing even more errors. Eventually the techs had to set it up for us on the backend. I was working with another technician (the chat had timed out), while the first one was working to finish it on the backend for us. The second tech didn't know what the first one was doing, and neither did I! The first tech had to split the tree into two trees, which was not apparent that would need to happen in order for it to work. It's a really buggy setup, but it works well once it is setup and left alone. Review Source GB Guilherme B. IT Infrastructure Specialist Computer & Network Security Used the software for: 2+ years ### "No Brainer Decision, very Satisfied" September 14, 2023 5.0 We implement and recommend Nextiva for all our customers, the implementation process is easy and that makes our life much easier during the implementation projects. Highly recommended. Pros Personally I have my extension with me wherever I go, I work remotely and this makes my life easier. We have many customers that we always recommend Nextiva phones, the implementation process is easy and the Support is great in case is needed. One of our customers is opening two news stores and Nextiva is already on the project. Cons No complains so far, I work and recommend for more than 3 years and the system is very reliable. We don't have any headaches supporting our customer that uses Nextiva Reason for choosing Nextiva Because the customer Service, Support, product and easy management. Review Source MW Mark W. Owner Automotive Used the software for: 1-2 years ### "A great service for a small business." September 29, 2023 4.0 It was rocky in the beginning but no major issues at this time, just some minor issues that I may try to deal with when I get the time. So overall a good experience. Pros The most important features for my business is VOIP and the mobile app. So I can handle communications while I am out of the office. Cons It is difficult sometimes to determine what line a call is coming from on my desk phone or mobile since there is not much choice for line identification with my service. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Nextiva Price and features Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Price Review Source MA Mauricio A. IT Technical Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great cloud phone system for your business." November 9, 2023 5.0 Coming from administering an on-prem system, this was a completely different ballgame. I did not like the interface at first, but I've gotten used to it, and it's quite easy on the eyes. When I started becoming familiar with the product, it just works. You can even have a phone at home, without the pressures of special hardware or VPNs to the office. Call quality is great. Pros Nextiva support is great. I've only had a few issues I need to reach out to support about, and they've always been able to help me. Friendly knowledgeable technicians make you feel at ease that your issues will be resolved in one call. Cons I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces. That being said, once you get used to it, it is very easy to use, and nice to look at. 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