# Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nextiva the right Business Phone Systems solution for you? Explore 918 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175788/Nextiva/reviews --- Nextiva 4.6 (918) [View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nextiva Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews JS Jason S PresidentMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Most integrations worked the first time after they were installed.“ December 17, 2025 JS Joseph S HR AdminstratorMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided.“ April 9, 2026 Bob W ownerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “I contacted support and they changed some things and said wait 45 minutes and it should work.“ May 20, 2026 JS Joseph S HR AdminstratorMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away.“ April 9, 2026 Brandon K Business Development ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard additional agents, or customize workflows, the platform can adapt to our requirements without significant disruption.“ March 25, 2024 AL Amy L Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back.“ January 2, 2026 CD Charles D Director of Lab OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month.“ April 11, 2024 AL Amy L Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The service on the app doesn't always work properly. “ January 2, 2026 ## Showing most helpful reviews Showing 1-25 of 918 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sara P. Owner Hospitality Used the software for: 6-12 months ### "Travel Agency/Small Business" June 10, 2024 5.0 Pros My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call. Cons I wish they had an option to have a separate ringtone Switched from [Line2 Pro](https://www.capterra.com/p/164363/Line2/) Line 2 logs out randomly and I was missing calls, also call quality wasn't very good so I would have to call them from my personal line. Review Source AA Anthony A. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "Good product" October 15, 2024 4.0 generally the system is good although my hardware is not great, the keys stick a lot. Pros We get emails to inform about voicemails are useful Cons difficult remoting in to access the voicemails Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Nextivia - Good Phone Service At A Good Price" April 22, 2025 3.0 Its been pretty good for the most part. There isnt much we dont like. Pros IT was really easy to setup users and deprovision users Cons Sometimes voip phones would have provisioning issues reaching the server Review Source AC Ann C. CONTROLLER Construction Used the software for: 2+ years ### "Nextiva VOIP" May 6, 2025 4.0 The Nextiva portal has tons of great info and it is user friendly. Pros We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease! Cons My least favorite features is having to upload a WAV file for the voicemail. Review Source AP Ana P. Insurance Agent Insurance Used the software for: 2+ years ### "Nextiva is A+" January 31, 2025 5.0 Excellent service and prices for all products combined Pros The ability to have a voip telephone system, online faxing Cons I really do not have anything to say negative Review Source PD Paul D. Director of Telecommunications Hospital & Health Care Used the software for: 1-2 years ### "UCaaS solution that gets the job done" January 6, 2025 4.0 Impressive UCaaS solution that can do the job, whether it's one location or 100. Pros The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution Cons The cost. I wish their cost wasn't as high as it was Review Source AH Amber H. underwriter Real Estate Used the software for: 1-2 years ### "great to work with " December 30, 2024 3.0 it was a great experience service was good. Pros service options, there were many ways to create groups and chats Cons its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time. Review Source TD Tabitha D. Administrative Assistant Real Estate Used the software for: 1-2 years ### "Business phone system " December 26, 2024 4.0 The product and services were good. I am eager to see the new features that may become available. Pros Voicemail operations and functions were convenient to use and easily altered. Cons Our transfer system was not operating properly. Review Source SO Steven O. Accountant Marketing and Advertising Used the software for: 2+ years ### "Nextiva is great!" October 28, 2024 5.0 Pros It is reliable,fast and very easy to use.It’s customer service is great. Cons I haven’t found any downside towards Nextiva. Review Source HD Hemang D. Manager Accounting Used the software for: Less than 6 months ### "Amazing product" December 11, 2024 4.0 The great product and features for making day easier Pros The features and easiness is great for users Cons The price is not in affordable price range Review Source JS Jon S. IT Director Automotive Used the software for: 2+ years ### "Reliability is a cornerstone of Nextiva's service." September 14, 2023 5.0 What truly sets Nextiva apart is its unwavering dedication to call quality. Crystal-clear voice connections and a near absence of dropped calls have become the norm. This consistency is vital for maintaining a professional image and forging strong client relationships. Pros Nextiva doesn't just provide a service; they deliver an entire communication ecosystem. Their extensive feature set, including auto-attendants, call forwarding, and voicemail-to-email transcription, empowers businesses of all sizes. This comprehensive suite of tools has allowed my team to work efficiently, regardless of where we are located. Cons I have had very little issues with Nextiva. Reason for choosing Nextiva Reliability Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Call Quality Issues: Problems with call quality, including dropped calls, audio distortion, and delays. This can be frustrating for both personal and business use.Customer Service: Negative experiences with Vonage's customer support, citing long wait times and difficulty resolving issues.Pricing: While Vonage's pricing may seem competitive at first, there have been complaints about hidden fees and unexpected charges that increase the overall cost.Limited Features: I require advanced features for business purposes and Vonage is lacking in comparison to other VOIP providers that offer a broader range of features.Reliability: Service outages and downtime, which can be particularly problematic for businesses relying on VOIP for communication. Review Source AH Ariz H. Director Education Management Used the software for: 2+ years ### "It's expensive, but they have really good customer service." September 14, 2023 5.0 It's mostly just communicating with customers. The system makes it easy for us to communicate with the customers, which is exactly what we want. Pros It's fairly easy to use. They also have excellent customer service. Anytime we need anything, we're able to give them a call and they are able to make the adjustments or show us how to make the adjustments. Cons There are some features that are missing that other voice over IP services have. Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or leave us a voicemail. I think they're working on this functionality, but it has not been implemented yet. A lot of customers text us, and it would be great if we got a notification so that we can get back to them quickly. Also it would be nice if we were able to upload greetings that didn't have to meet the 8K HZ quality thresholds. It would be really nice if we were able to record a simple message on our phone or computer and upload it as a greeting. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Nextiva At the time, this had more functionality. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) We needed more robust functionality than Google voice was offering. Review Source CP Cory P. IT Administrative Mental Health Care Used the software for: 1-2 years ### "Amazing Product" November 9, 2023 5.0 Overall our experience with Nextiva has been great. Pros What really makes any company is customer service and support. If we can't figure something out or are having issues their support team is always very quick to fix the issue and always have a good attitude. Cons Because we use the call center and call recording functionality some of the sites are hard to get to. Especially being a HIPAA secure account. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Nextiva Their customer service and support was better than anyone else I spoke with. If I had a question they couldn't answer they either got me one by the end of the call or they scheduled a call with someone that could answer the questions. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We needed a solution that was easy to use, affordable, and had cloud capabilities so our lead staff could work from home if needed. Review Source RB Robert B. IT Officer Financial Services Used the software for: 2+ years ### "Nextiva is a stable provider but app could be improved" April 2, 2024 4.0 Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved. Pros Stability and ease of use and management. Have not had any major issues or outages since implementation. Cons The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring. Reason for choosing Nextiva Smoother transition and no need for on premise equipment. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We DID NOT switch from Mitel. We were on ShoreTel but this survey will not allow me to input that. ShoreTel was EOL and the OS software needed to be upgraded so we went to cloud based system. Review Source MR Matthew R. VP IT and Engineering Building Materials Used the software for: Less than 6 months ### "Good choice for Voip" March 20, 2024 4.0 I'm happy with them thus far and considering that we're a new customer. Time will tell if they continue to provide good support and improve on features. Pros Comparable pricing, good features, easy to setup, good tech support thus far. Cons Some features like video conferencing and integrations are limited. Reason for choosing Nextiva Ring Central had lousy service just on the sales calls so I would never attempt to trust their product or tech support. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Mitel is going out of business but we were not happy with Mitel at all anyway. Review Source Response from Nextiva March 21, 2024 Hey Matthew! I am glad Nextiva has been a good choice for your business. I look forward to us continuing to wow you with our Amazing Service and intuitive product, and I know you have made the right decision on your business communication partner. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. - Thomas from Nextiva RL Rachel L. Customer Service Representative Consumer Services Used the software for: 2+ years ### "Nextiva is Awesome" June 28, 2024 5.0 Nextiva never lets you down. You can always count on the call flow coming in at the call center in a fair and orderly fashion. I love how you can go back to your calls and listen to them for reference. It is a great tool. It is an awesome feature! The calls come through very clear. The customer support is great, they are on top of it. Pros My favorite thing about Nextiva is "Nextiva on the go!" as I like to call it. You can use it remotely when you are not in the office, all you have to do is download the app and are able to answer your calls. They ease of transitioning calls from the office to your cell is great! It makes it very convenient! That is just o of many benefits to using Nextiva. Cons I can't think of anything at this time. Review Source Spring F. President Consumer Goods Used the software for: 2+ years ### "Since 2014 - Still very important to our business model" September 29, 2023 5.0 Over all - Nextiva is a great solution for small and medium sized businesses. It may be great for large businesses, but I don't have that experience to comment. The desktop clients make taking the "phone" anywhere, very easy. And the ability to route calls to any employee, at any location proves why Nextiva is so valuable to our company. We switched from RC years ago, and never looked back. Pros Nextiva for the most part works great and it's easy to use. When there is an update pending, it can get buggy sometimes. Customer service is friendly, although not as easy to connect with as when we started in 2014. Sometimes hold times are too long, and troubleshooting isn't easy through the automated assistance (like for any company that has that). Cons I have been told when people call they get a message that states the line is out of service, or cannot connect. Regardless of any tech support, the issue has not been resolved. In Nextiva's defense, it is not a repeatable problem - so fixing something that isn't easy. I kind of believe the issue started during the propagation of adding our phone lines. Reason for choosing Nextiva Comcast and Verizon did not understand the importance of mobility way back in 2014. I needed a system that could be portable, mobile and work from anywhere. Review Source BM Barbara M. Law Clerk Legal Services Used the software for: Less than 6 months ### "A Good Product Overall" September 22, 2023 4.0 Pros The physical phones were easy to handle. The app was very convenient when working from home. The quality of the phone calls were also good and most of the features were easy to implement. Cons In terms of features, Nextiva could improve on their conference calling to make it a bit easier to use. In regard to the company in general, they could improve their customer service experience. Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer. Review Source DT Donald T. Managing Member E-Learning Used the software for: Less than 6 months ### "If You Need Cloud Phone Services, Give Nextiva a Try- Great Value" November 16, 2023 5.0 In one word "Amazing" I could not ask for a better service provider of phone services for my business. Pros Affordability Customer service Ease of Use Quick turnaround for services Features available Cons Honest, I cannot think of any. They have been very good for my business, and I have no complaints. Review Source AS Andrey S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great service all around" September 16, 2023 5.0 I run a psychiatric clinic and Nextiva provides a HIPAA compliant service. I also love that this service comes with a bonus fax line that's included in the package, which I use quite often. Pros The ability to transfer calls from desktop app to phone app to desk phone while being in a call. Cons When using a phone app while connected to wifi, would sometimes get a message that the quality of the call is poor. They've released several updates since then, and I have not seen those errors lately, but also, have been mostly using the desk phone and desktop app, which work flawlessly. Reason for choosing Nextiva The user friendly environment, awesome customer service, fantastic website and the products that I'm familiar with and that I love that are compatible with Nextiva. Review Source VR Verified Reviewer Director of Customer Experience Construction Used the software for: 2+ years ### "Innovations through software creating a top-tier experience with VOIP solutions. " September 14, 2023 5.0 The last few years have been a delight with excellent service, good customer support, and a wonderful experience overall. Support has sealed the deal and is why we will continue to use their excellent service and features. Pros After setting up, the portal was easy to manipulate and add new features. It's a small learning curve but it keeps the call to tech support down to a minimum. Highly recommend! Cons As Nextiva got busier and busier, contacting the rep to work on our account had to be done by an email appointment setup. This was annoying and made things time consuming. Reason for choosing Nextiva The sales rep who is no longer with Nextiva was soo presistent in helping me solve my questions and anxiety. Review Source RC Reid C. Admin Coordinator Religious Institutions Used the software for: Less than 6 months ### "Bethany Presbyterian Review 2023" November 28, 2023 4.0 Overall the experience has been good, but I am extremely hesitant to ever have to change the phone tree again because it was an all-day nightmare! Pros Customer support was very helpful when I needed it to help set up the phone tree. Phone tree works well for most callers and is relatively easy to follow. Cons The phone tree was really hard to set up! It took most of a day, and 5 Nextiva tech calls/chats, for us to be able to change features in our phone tree. It would frequently throw errors when we tried to save new recordings or assign/save the branches. It would delete recordings we had just created or assigned as well, causing even more errors. Eventually the techs had to set it up for us on the backend. I was working with another technician (the chat had timed out), while the first one was working to finish it on the backend for us. The second tech didn't know what the first one was doing, and neither did I! The first tech had to split the tree into two trees, which was not apparent that would need to happen in order for it to work. It's a really buggy setup, but it works well once it is setup and left alone. Review Source GB Guilherme B. IT Infrastructure Specialist Computer & Network Security Used the software for: 2+ years ### "No Brainer Decision, very Satisfied" September 14, 2023 5.0 We implement and recommend Nextiva for all our customers, the implementation process is easy and that makes our life much easier during the implementation projects. Highly recommended. Pros Personally I have my extension with me wherever I go, I work remotely and this makes my life easier. We have many customers that we always recommend Nextiva phones, the implementation process is easy and the Support is great in case is needed. One of our customers is opening two news stores and Nextiva is already on the project. Cons No complains so far, I work and recommend for more than 3 years and the system is very reliable. We don't have any headaches supporting our customer that uses Nextiva Reason for choosing Nextiva Because the customer Service, Support, product and easy management. Review Source MW Mark W. Owner Automotive Used the software for: 1-2 years ### "A great service for a small business." September 29, 2023 4.0 It was rocky in the beginning but no major issues at this time, just some minor issues that I may try to deal with when I get the time. So overall a good experience. Pros The most important features for my business is VOIP and the mobile app. So I can handle communications while I am out of the office. Cons It is difficult sometimes to determine what line a call is coming from on my desk phone or mobile since there is not much choice for line identification with my service. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Nextiva Price and features Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Price Review Source MA Mauricio A. IT Technical Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great cloud phone system for your business." November 9, 2023 5.0 Coming from administering an on-prem system, this was a completely different ballgame. I did not like the interface at first, but I've gotten used to it, and it's quite easy on the eyes. When I started becoming familiar with the product, it just works. You can even have a phone at home, without the pressures of special hardware or VPNs to the office. Call quality is great. Pros Nextiva support is great. I've only had a few issues I need to reach out to support about, and they've always been able to help me. Friendly knowledgeable technicians make you feel at ease that your issues will be resolved in one call. Cons I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces. That being said, once you get used to it, it is very easy to use, and nice to look at. Review Source Similar Products Featured ## Related categories [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Contact Center](https://www.capterra.com/contact-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.