# Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nextiva the right Business Phone Systems solution for you? Explore 918 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175788/Nextiva/reviews --- Nextiva 4.6 (918) [View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nextiva Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Intuitive and flexible interface 89% positive reviews out of 167 Most reviewers appreciate ease of use, highlighting customizable features and straightforward navigation for all users. Jessica D VP, 2 - 10 employees. "It has been so easy using Nextiva, I love that we can route workflows, teams and users all from an easy click. " Frequent technical glitches and delays 47% negative reviews out of 121 Some users report recurring bugs, slow updates, app crashes, and inconsistent problem resolution from support. Kiara M Office Management , 11 - 50 employees. "The long wait times that are sometimes present when trying to resolve an issue." Comprehensive business communication platform 97% positive reviews out of 59 Most reviewers describe communication as seamless, supporting internal and external needs with unified, efficient tools. Lilian E Operations Manager, 201 - 500 employees. "Overall, Nextiva has helped us have seamless communication with our customers and carriers, improving our productivity" Opaque and restrictive contract terms 78% negative reviews out of 63 Most reviewers report contract issues, citing hidden auto-renewals, high termination fees, and difficult cancellation processes. Sean S Owner, 2 - 10 employees. "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract" Consistent and dependable service 95% positive reviews out of 44 Most reviewers indicate service reliability ensures stable operations, clear audio, and minimal disruptions for business continuity. Mariangel C Customer service representative , 51 - 200 employees. "It's highly reliable, even for remote work, and the scalability ensures we can grow without any hassles." Limited and unreliable SMS functionality 53% negative reviews out of 59 Some reviewers indicate text messaging lacks MMS, has delivery delays, and presents setup and usability challenges. Natalia C Front Desk, 11 - 50 employees. "In the beginning of opening my account i couldn't send message's and it wasn't clear what the issue was." ## Showing most helpful reviews Showing 1-25 of 918 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzi L. Project Manager Semiconductors Used the software for: 1-2 years ### "Great communication tool with good customer service." April 24, 2023 5.0 On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees Pros Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times. Cons Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Because it is a very easy program to use, it has excellent customer support. Review Source Response from Nextiva April 27, 2023 Hello, Suzi. Thank you so much for taking the time to leave us your review. We're delighted to read your feedback - thanks for the love and if anything comes up, feel free to reach out! Sara P. Owner Hospitality Used the software for: 6-12 months ### "Travel Agency/Small Business" June 10, 2024 5.0 Pros My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call. Cons I wish they had an option to have a separate ringtone Switched from [Line2 Pro](https://www.capterra.com/p/164363/Line2/) Line 2 logs out randomly and I was missing calls, also call quality wasn't very good so I would have to call them from my personal line. Review Source JS Joseph S. HR Adminstrator Medical Devices Used the software for: 2+ years ### "Unrefunded Charges After Porting Away from Nextiva" April 9, 2026 1.0 Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. Review Source AC Ann C. CONTROLLER Construction Used the software for: 2+ years ### "Nextiva VOIP" May 6, 2025 4.0 The Nextiva portal has tons of great info and it is user friendly. Pros We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease! Cons My least favorite features is having to upload a WAV file for the voicemail. Review Source AP Ana P. Insurance Agent Insurance Used the software for: 2+ years ### "Nextiva is A+" January 31, 2025 5.0 Excellent service and prices for all products combined Pros The ability to have a voip telephone system, online faxing Cons I really do not have anything to say negative Review Source MB Michael B. Owner Accounting Used the software for: Less than 6 months ### "You get what you pay for. " February 6, 2025 1.0 Terrible. I told them to let me out of my contract, and they did. Pros Software was cheap, you get what you pay for Cons Horrible customer service. No one could take care of multiple things. You have to be transferred multiple times with long hold time. Took them over 3 months, couldn’t get our 10DLC done. Took our next provider 2 weeks. They had no follow up. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Nextiva never worked. We had to switch services to get texting working. Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Nextivia - Good Phone Service At A Good Price" April 22, 2025 3.0 Its been pretty good for the most part. There isnt much we dont like. Pros IT was really easy to setup users and deprovision users Cons Sometimes voip phones would have provisioning issues reaching the server Review Source PD Paul D. Director of Telecommunications Hospital & Health Care Used the software for: 1-2 years ### "UCaaS solution that gets the job done" January 6, 2025 4.0 Impressive UCaaS solution that can do the job, whether it's one location or 100. Pros The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution Cons The cost. I wish their cost wasn't as high as it was Review Source AH Amber H. underwriter Real Estate Used the software for: 1-2 years ### "great to work with " December 30, 2024 3.0 it was a great experience service was good. Pros service options, there were many ways to create groups and chats Cons its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time. Review Source TD Tabitha D. Administrative Assistant Real Estate Used the software for: 1-2 years ### "Business phone system " December 26, 2024 4.0 The product and services were good. I am eager to see the new features that may become available. Pros Voicemail operations and functions were convenient to use and easily altered. Cons Our transfer system was not operating properly. Review Source AA Anthony A. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "Good product" October 15, 2024 4.0 generally the system is good although my hardware is not great, the keys stick a lot. Pros We get emails to inform about voicemails are useful Cons difficult remoting in to access the voicemails Review Source KA Kaela A. Service Manager Construction Used the software for: 2+ years ### "Outstanding Features" September 13, 2023 5.0 Pros The features most impactful to our business would be the desktop and mobility app. We are not always in the office so being able to conduct business calls from our computers or smart phone as if we were in the office allows us to grow our business without having to physically be there. Cons The transcription is great but doesn't always capture the voicemail correctly. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Nextiva The cost, support and the ease of implementation and maintaining the system. Review Source BO Barbara O. Controller Insurance Used the software for: Less than 6 months ### "No-Brainer switching to Nextivia" December 20, 2023 5.0 It has been a over pleasant experience. 10/10 would recommend. Pros I liked the included features for the price. Cons I have not found anything that I dislike yet. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Nextiva The Sales Rep. talked a big game and then delivered! Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) The price and the amount of features that we received for the price is what sold us on Nextivia. Review Source JG Jaimee G. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "Great Price, Great Customer Service, Great App!" November 27, 2023 5.0 I am extremely happy with the sale experience and continued use! Lifetime customer here! Pros I am the owner of a growing logistics business in FL. After outgrowing Google Voice, and frustrations with another big name company out there, I was looking for a system that could grow with us as we expanded and didn't make us pay for extras that we didn't need. The sales rep. came up with the perfect plan for our small business, without trying to upsell me and without a contract! So many other companies I investigated wanted a commitment and after our bad experience with another popular company I did not want to be stuck. After 3 months of using Nextiva I couldn't be happier. My manager and I use the app on our phones and I use the app on my MacBook seamlessly. The price is right! The customer service chat is amazing! They helped to set us up and have been available to answer questions whenever we were in need. There was a little learning curve to adjust to how we do business, but it was so much easier than that other big name. Would recommend Nextiva for all your communication needs! Cons I like to think that I am pretty tech. savvy, but I did need help setting up our system for our team. Customer service was right there to help me though. There is also a small learning curve using the app, but you will have that with any new system you try. Reason for choosing Nextiva I loved that Nextiva didn't require a contract. After trying and not liking Verizon - One Talk, I was afraid to get locked into a system that would not work for us. I also liked that my sales rep. really worked to understand what my business needed. He didn't try and upsell me a system that I didn't need. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/)[One Talk](https://www.capterra.com/p/268546/One-Talk/) We outgrew Google Voice and switched to Verizon - One Talk. One Talk was terrible. We would miss calls because the phone would not ring. Text messages would not go through. Review Source Joan C. Partner Legal Services Used the software for: 1-2 years ### "Nextiva Service" July 11, 2024 5.0 Pros We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has caller ID, and voicemail. Their customer service is very professional. It is an incredible value for the money. Cons We have not had any issues with our NEXTIVA service. Review Source Spring F. President Consumer Goods Used the software for: 2+ years ### "Since 2014 - Still very important to our business model" September 29, 2023 5.0 Over all - Nextiva is a great solution for small and medium sized businesses. It may be great for large businesses, but I don't have that experience to comment. The desktop clients make taking the "phone" anywhere, very easy. And the ability to route calls to any employee, at any location proves why Nextiva is so valuable to our company. We switched from RC years ago, and never looked back. Pros Nextiva for the most part works great and it's easy to use. When there is an update pending, it can get buggy sometimes. Customer service is friendly, although not as easy to connect with as when we started in 2014. Sometimes hold times are too long, and troubleshooting isn't easy through the automated assistance (like for any company that has that). Cons I have been told when people call they get a message that states the line is out of service, or cannot connect. Regardless of any tech support, the issue has not been resolved. In Nextiva's defense, it is not a repeatable problem - so fixing something that isn't easy. I kind of believe the issue started during the propagation of adding our phone lines. Reason for choosing Nextiva Comcast and Verizon did not understand the importance of mobility way back in 2014. I needed a system that could be portable, mobile and work from anywhere. Review Source BM Barbara M. Law Clerk Legal Services Used the software for: Less than 6 months ### "A Good Product Overall" September 22, 2023 4.0 Pros The physical phones were easy to handle. The app was very convenient when working from home. The quality of the phone calls were also good and most of the features were easy to implement. Cons In terms of features, Nextiva could improve on their conference calling to make it a bit easier to use. In regard to the company in general, they could improve their customer service experience. Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer. Review Source JJ Jamie J. Technical Support Operations Manager Security and Investigations Used the software for: 2+ years ### "Nextiva is the one tool we can not live without." January 29, 2024 5.0 Nextiva totally changed the way we function. We work better and more effectively. The management tools are invaluable. Support is absolutely fantastic. Pros The management tools. Nextiva gives me the ability to manage my team more effectively. Cons The way call history is interpreted. I have found other data points in Nextiva that provide a more straightforward representation of call history data. Review Source Jacqueline S. Managing Director Online Media Used the software for: 2+ years ### "Affordable Value and Solid Alternative to Competing Business Phone Services" November 27, 2023 5.0 Overall, the quality and value of the service has been very positive. There is almost nothing for us to maintain in the office anymore for phones since we don't need physical equipment. The quality of the phone answering system and voice mail and menu system is the same level of professionalism we required. Pros Nextiva is very affordable and low lift for businesses compared to the traditional phone systems. Once we finally ditched our office phone equipment and transitioned to using Nextiva, it opened a lot more flexibility for our team to answer the phones remotely, and the quality of the VOIP audio has been consistent. We can still use it with our desk phones at the office, too. Cons The app UI design has been a little confusing at times for some users. But it has been improving. Sometimes the app had issues for certain users receiving or making outbound calls, but it was resolved quickly by either an app restart or by Nextiva support. Review Source SH Stephen H. Systems Administrator Aviation & Aerospace Used the software for: 1-2 years ### "Best VoIP System Out There..." November 27, 2023 5.0 There is no perfect system out there, especially when dealing with VoIP on SIP protocols. It's always advancing, and getting better. The VoIP technology has improved so much at this point in time. By choosing Nextiva, you definitely won't lose any sleep worrying about service down time. Pros When it comes to picking out a VoIP SIP trunk system, you can't go wrong with Nextiva. They are trusted by many big corporations who are on VoIP systems. They are cloud based. Their provisioning team is awesome, and always willing to answer your questions. Just need to setup once and you're all set. Maintaining your directory is almost like eating cake. Technical support is only a few clicks away. Most of your technical issues can be resolved through their online chat system. There SIP trunk backbone service is on a rudundant system on USA soil. We've been with Nextiva close to two years already. I've never encountered service downtime yet. The audio is HD quality. The monthly service fees are wallet friendly. Nextive is one that you can't go wrong with. Cons Most of the time when our users can't use their phone it's because they get a time and date out of sync. message displayed on their phone occasionally. I'm still not sure if you can fix on your own without getting Nextiva technical support on an online chat session. That usually does the trick most of the times. Reason for choosing Nextiva We chose Nextiva for reliability and affordability reasons. Review Source DW Devan W. Director of Digital Marketing Marketing and Advertising Used the software for: 2+ years ### "Great phone system, I would highly reccomend!" March 25, 2024 5.0 Pros Super easy system to use, GREAT support to help when I need anything and I can speak to HUMANS! This is a game changer in these days it saves me so much time and gets a faster resolution. Cons I do not have anything currently. I really like the system we have and would recommend it highly. Review Source Response from Nextiva March 28, 2024 Hi Devan, Our motto is "Powering Human Connections" for a reason! We pride ourselves on providing Amazing Service from real humans, and I am glad you got to experience this firsthand. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva David N. Director of Digital Sales Information Technology and Services Used the software for: 1-2 years ### "Dialing Up Success with Nextiva" March 19, 2024 5.0 I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like \[sensitive content hidden\]'s teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear! My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing. Nextiva isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high. Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success. Pros Besides the clear calls and not having to worry about dropped calls (which is A+). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Cons I really would like to see 2fa being an option for security settings. Maybe it is there now, but we dont have it Review Source Response from Nextiva March 21, 2024 Hi there David! I am so happy to read about howe Nextiva is empowering you and your sales team to connect confidently, and smash your goals! We care deeply about empowering businesses to be all they can be through confident communication, and this is a shining example of what we strive to provide at Nextiva everyday. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva MZ Melissa Z. Manager Insurance Used the software for: 1-2 years ### "VOIP Solution with faxing, texting, and mobile/computer apps" September 13, 2023 5.0 Nextiva has been easy to work with in the rare occasions my team needs support. The porting process to come over to Nextiva was equally as smooth. Nextiva has offered solutions that we didn't know we needed. Besides just VOIP services they have so many other complimentary and complementary offerings. Pros Nextiva is a great fit for our small business of 12 employees. We started using Nextiva in 10/2022. It was important to our company to have a VOIP phone system that could be used at the office and in our homes. Our company wanted versatility with our phone system post COVID to work from homes with an easy transition back into the office. We got free VOIP phones when signing our contract. They are good quality, current generation Yealink. There was also an option to bring your own VOIP phone (pending Nextiva supported it). The porting process was easy. We ported the entire office's phone numbers and fax numbers - Nextiva handled everything with a smooth transition. In addition to the VOIP phone service, we have been utilizing the other resources Nextiva offers. They have an app for our cell phones and computers so that we can take calls and make calls. We can also text from the Nextiva apps (mobile and computer) and I can screen shot/export into our client files easily. Nextiva even offered us solutions we didn't even know we needed - AutoAttendant. This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc). AutoAttendant has freed up reception to work on other projects because 85% of calls that were going to her, are now getting routed to their respective parties. Cons We have not had any issues in the time we have been using Nextiva. No outages, no support issues, no porting issues, nothing. This was the most seamless experience in technology we ever had. Review Source LR Lance R. Information Technology Investment Management Used the software for: 2+ years ### "5\* VOIP solution" March 25, 2024 5.0 As a daily user/admin, would highly recommend. As I said, support is always top notch, and for me the mobile app is excellent for anyone to get me directly anywhere. Pros Easy of setup, ability to have phones anywhere there are ethernet connections. Support is 5\* and easy to reach Cons Would like a little more admin functionality such as blocking calls and not needing support for this. Review Source Response from Nextiva March 28, 2024 Hi Lance, I am glad our mobile app has been so helpful for you and your business! We built a solution that exceeds customer expectations of availability at all times, and love hearing about how it helps businesses thrive. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva BP Brad P. Senior Director of Valuations Financial Services Used the software for: 2+ years ### "Nextiva is a great product to help organize your phone tree system" February 26, 2024 5.0 Overall, Nextiva has been great. We had one issue in the past but it was resolved and the has never happened again. We still sometimes have issues with our auto attendant when we want to change it but overall, it's great. Pros I like how if you have any issues with the Nextiva system, you can call the help desk and get serviced fairly quickly. (some days are better than others) Cons This one is easy for me. What I like the least about Nextiva is a lot of times when we fix/add a change to our phone tree, it can mess up other aspects of our phone tree. What has worked in the past could break and no one understands why. This mainly happens when we try to adjust to auto attendant. We try not to change much. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.