--- title: "Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Nextiva the right Business Phone Systems solution for you? Explore 919 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175788/Nextiva/reviews/" page_type: "reviews" language: "en" --- Nextiva 4.6 (919) [View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Nextiva Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Bob W ownerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “I contacted support and they changed some things and said wait 45 minutes and it should work.“ May 20, 2026 CG Chris G OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call.“ June 1, 2026 Brandon K Business Development ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard additional agents, or customize workflows, the platform can adapt to our requirements without significant disruption.“ March 25, 2024 CG Chris G OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup.“ June 1, 2026 CD Charles D Director of Lab OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month.“ April 11, 2024 JS Joseph S HR AdminstratorMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided.“ April 9, 2026 CR Cade R Sales ManagerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs.“ November 6, 2023 JS Joseph S HR AdminstratorMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away.“ April 9, 2026 ## Showing most helpful reviews Showing 1-25 of 919 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzi L. Project Manager Semiconductors Used the software for: 1-2 years ### "Great communication tool with good customer service." April 24, 2023 5.0 On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees Pros Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times. Cons Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Because it is a very easy program to use, it has excellent customer support. Review Source Response from Nextiva April 27, 2023 Hello, Suzi. Thank you so much for taking the time to leave us your review. We're delighted to read your feedback - thanks for the love and if anything comes up, feel free to reach out! Sara P. Owner Hospitality Used the software for: 6-12 months ### "Travel Agency/Small Business" June 10, 2024 5.0 Pros My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call. Cons I wish they had an option to have a separate ringtone Switched from [Line2 Pro](https://www.capterra.com/p/164363/Line2/) Line 2 logs out randomly and I was missing calls, also call quality wasn't very good so I would have to call them from my personal line. Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Nextivia - Good Phone Service At A Good Price" April 22, 2025 3.0 Its been pretty good for the most part. There isnt much we dont like. Pros IT was really easy to setup users and deprovision users Cons Sometimes voip phones would have provisioning issues reaching the server Review Source Angelia S. Notary Public Government Relations Used the software for: Less than 6 months ### "Great Product" December 5, 2023 5.0 Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly Pros Interface is very customizable in the way that I need it Cons Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Nextiva The interface is nice and I can easily differentiate business called from professional Switched from [iPostal1](https://www.capterra.com/p/234112/iPostal1/) Because they had far to many hidden fees even after paying a hefty piece. For thier service. Review Source Karen H. attorney Law Practice Used the software for: 2+ years ### "Try them out!" April 23, 2024 5.0 Pros Price, ease of use, access remotely with no issues. Cons Website for administrating can be confusing to navigate at times. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Price was the biggest factor for our change in providers. Review Source Jorge V. Business Owner Insurance Used the software for: 6-12 months ### "Phone system for my business" March 28, 2022 5.0 If you spend some time with support and cofiguring then it's a great product. It does require some time to get it fully configured how you want it to work. Pros Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM. Their customer support has been great as well. Cons Took a bit of work to get it up and running from the beginning. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Nextiva Pricing and the extra toll-free minutes that was offered. Review Source Response from Nextiva January 11, 2023 Hello, Jorge V. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva thus far and appreciate the feedback. Should you need anything, don't hesitate to reach out. Thank you. Zac S. Financial Consultant Financial Services Used the software for: 2+ years ### "Solid VOIP solution for small businesses" November 28, 2023 5.0 Pros Great customer support, fluid onboarding experience in porting number, affordable at a small scale, app functionality Cons Features and interfaces change over time and have a learning curve. eFax portal looks dated, but I rarely use it. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Cheaper, more functionality, good experiences at last firm with Nextiva Review Source Jared K. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Nextiva OS is phenomenall" September 25, 2023 5.0 I am able to use the system to get new business and keep my cellphone and other operations in-house for clients. Pros I use the business phone number and fax to conduct new business whereby I usually would have to wait to get a device turned on for the client to call me, and I dont have to wait and can use multiple devices. Cons There is minimal delay and sometimes no sound when on a conference call so I can to join it again or look at the other active devices to switch the call there. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)[USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/) Reason for choosing Nextiva I was able to bundle all my services in one package: fax, business line and tol free services. Review Source Sully S. Principal Internet Used the software for: 2+ years ### "Powerful VOIP System" May 30, 2023 5.0 Pros The system did everything we needed it to. Never had a problem with VOIP clarity. The sales and support team were terrific. Price was steady and the equipment they provided was solid. Cons The setup and customer portal were a bear. There was nothing straightforward about programming an auto-attendant and I never could figure out how to set up the SMS. I had no idea how difficult their system really was until we moved our offices and had to switch to another vendor. Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Price and availability in more than one location. Review Source Response from Nextiva July 6, 2023 Hello, Sully. Thank you so much for taking the time to leave us your review. AC Ann C. CONTROLLER Construction Used the software for: 2+ years ### "Nextiva VOIP" May 6, 2025 4.0 The Nextiva portal has tons of great info and it is user friendly. Pros We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease! Cons My least favorite features is having to upload a WAV file for the voicemail. Review Source JS Jon S. IT Director Automotive Used the software for: 2+ years ### "Reliability is a cornerstone of Nextiva's service." September 14, 2023 5.0 What truly sets Nextiva apart is its unwavering dedication to call quality. Crystal-clear voice connections and a near absence of dropped calls have become the norm. This consistency is vital for maintaining a professional image and forging strong client relationships. Pros Nextiva doesn't just provide a service; they deliver an entire communication ecosystem. Their extensive feature set, including auto-attendants, call forwarding, and voicemail-to-email transcription, empowers businesses of all sizes. This comprehensive suite of tools has allowed my team to work efficiently, regardless of where we are located. Cons I have had very little issues with Nextiva. Reason for choosing Nextiva Reliability Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Call Quality Issues: Problems with call quality, including dropped calls, audio distortion, and delays. This can be frustrating for both personal and business use.Customer Service: Negative experiences with Vonage's customer support, citing long wait times and difficulty resolving issues.Pricing: While Vonage's pricing may seem competitive at first, there have been complaints about hidden fees and unexpected charges that increase the overall cost.Limited Features: I require advanced features for business purposes and Vonage is lacking in comparison to other VOIP providers that offer a broader range of features.Reliability: Service outages and downtime, which can be particularly problematic for businesses relying on VOIP for communication. Review Source AH Ariz H. Director Education Management Used the software for: 2+ years ### "It's expensive, but they have really good customer service." September 14, 2023 5.0 It's mostly just communicating with customers. The system makes it easy for us to communicate with the customers, which is exactly what we want. Pros It's fairly easy to use. They also have excellent customer service. Anytime we need anything, we're able to give them a call and they are able to make the adjustments or show us how to make the adjustments. Cons There are some features that are missing that other voice over IP services have. Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or leave us a voicemail. I think they're working on this functionality, but it has not been implemented yet. A lot of customers text us, and it would be great if we got a notification so that we can get back to them quickly. Also it would be nice if we were able to upload greetings that didn't have to meet the 8K HZ quality thresholds. It would be really nice if we were able to record a simple message on our phone or computer and upload it as a greeting. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Nextiva At the time, this had more functionality. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) We needed more robust functionality than Google voice was offering. Review Source CP Cory P. IT Administrative Mental Health Care Used the software for: 1-2 years ### "Amazing Product" November 9, 2023 5.0 Overall our experience with Nextiva has been great. Pros What really makes any company is customer service and support. If we can't figure something out or are having issues their support team is always very quick to fix the issue and always have a good attitude. Cons Because we use the call center and call recording functionality some of the sites are hard to get to. Especially being a HIPAA secure account. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Nextiva Their customer service and support was better than anyone else I spoke with. If I had a question they couldn't answer they either got me one by the end of the call or they scheduled a call with someone that could answer the questions. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We needed a solution that was easy to use, affordable, and had cloud capabilities so our lead staff could work from home if needed. Review Source RB Robert B. IT Officer Financial Services Used the software for: 2+ years ### "Nextiva is a stable provider but app could be improved" April 2, 2024 4.0 Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved. Pros Stability and ease of use and management. Have not had any major issues or outages since implementation. Cons The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring. Reason for choosing Nextiva Smoother transition and no need for on premise equipment. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We DID NOT switch from Mitel. We were on ShoreTel but this survey will not allow me to input that. ShoreTel was EOL and the OS software needed to be upgraded so we went to cloud based system. Review Source PD Paul D. Director of Telecommunications Hospital & Health Care Used the software for: 1-2 years ### "UCaaS solution that gets the job done" January 6, 2025 4.0 Impressive UCaaS solution that can do the job, whether it's one location or 100. Pros The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution Cons The cost. I wish their cost wasn't as high as it was Review Source SO Steven O. Accountant Marketing and Advertising Used the software for: 2+ years ### "Nextiva is great!" October 28, 2024 5.0 Pros It is reliable,fast and very easy to use.It’s customer service is great. Cons I haven’t found any downside towards Nextiva. Review Source CW Casey W. Office Manager Media Production Used the software for: 6-12 months ### "Easy, Reliable, Great Quality" September 23, 2024 5.0 overall this is a reliable and great service Pros Nextiva is easy to use, and reliable. I love the team messaging and video conferencing. Their support is responsive and helpful. Call quality is excellent Cons Advanced features are frustrating to learn for someone without a lot of experience Review Source BP Benir P. Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Nextiva is my go-to choice for VOIP!" November 27, 2023 5.0 For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me. If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes. Pros From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant. Phone Routing and Auto-Attendant Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours. Cons While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform. Review Source DT Donald T. Managing Member E-Learning Used the software for: Less than 6 months ### "If You Need Cloud Phone Services, Give Nextiva a Try- Great Value" November 16, 2023 5.0 In one word "Amazing" I could not ask for a better service provider of phone services for my business. Pros Affordability Customer service Ease of Use Quick turnaround for services Features available Cons Honest, I cannot think of any. They have been very good for my business, and I have no complaints. Review Source AS Andrey S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great service all around" September 16, 2023 5.0 I run a psychiatric clinic and Nextiva provides a HIPAA compliant service. I also love that this service comes with a bonus fax line that's included in the package, which I use quite often. Pros The ability to transfer calls from desktop app to phone app to desk phone while being in a call. Cons When using a phone app while connected to wifi, would sometimes get a message that the quality of the call is poor. They've released several updates since then, and I have not seen those errors lately, but also, have been mostly using the desk phone and desktop app, which work flawlessly. Reason for choosing Nextiva The user friendly environment, awesome customer service, fantastic website and the products that I'm familiar with and that I love that are compatible with Nextiva. Review Source CV Corinne V. Front Office Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Not good for healthcare" February 22, 2024 2.0 Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice. Pros That we could attach notes to our calls. Cons That agents cannot see the calls in queue. They only see a number Switched from [net2phone](https://www.capterra.com/p/170370/Hosted-PBX/) IT was frustrated with the back end support Review Source Response from Nextiva March 11, 2024 Hi Corinne! I am sorry to hear that you have been having trouble with Nextiva's system. It sounds like we need to get you connected to someone who can fix this quickly. I am here to help and I want to get you connected to the right person at Nextiva. Please reach out to me directly at reviews@nextiva.com. We will make things right for you! - Thomas from Nextiva RC Reid C. Admin Coordinator Religious Institutions Used the software for: Less than 6 months ### "Bethany Presbyterian Review 2023" November 28, 2023 4.0 Overall the experience has been good, but I am extremely hesitant to ever have to change the phone tree again because it was an all-day nightmare! Pros Customer support was very helpful when I needed it to help set up the phone tree. Phone tree works well for most callers and is relatively easy to follow. Cons The phone tree was really hard to set up! It took most of a day, and 5 Nextiva tech calls/chats, for us to be able to change features in our phone tree. It would frequently throw errors when we tried to save new recordings or assign/save the branches. It would delete recordings we had just created or assigned as well, causing even more errors. Eventually the techs had to set it up for us on the backend. I was working with another technician (the chat had timed out), while the first one was working to finish it on the backend for us. The second tech didn't know what the first one was doing, and neither did I! The first tech had to split the tree into two trees, which was not apparent that would need to happen in order for it to work. It's a really buggy setup, but it works well once it is setup and left alone. Review Source GB Guilherme B. IT Infrastructure Specialist Computer & Network Security Used the software for: 2+ years ### "No Brainer Decision, very Satisfied" September 14, 2023 5.0 We implement and recommend Nextiva for all our customers, the implementation process is easy and that makes our life much easier during the implementation projects. Highly recommended. Pros Personally I have my extension with me wherever I go, I work remotely and this makes my life easier. We have many customers that we always recommend Nextiva phones, the implementation process is easy and the Support is great in case is needed. One of our customers is opening two news stores and Nextiva is already on the project. Cons No complains so far, I work and recommend for more than 3 years and the system is very reliable. We don't have any headaches supporting our customer that uses Nextiva Reason for choosing Nextiva Because the customer Service, Support, product and easy management. Review Source MW Mark W. Owner Automotive Used the software for: 1-2 years ### "A great service for a small business." September 29, 2023 4.0 It was rocky in the beginning but no major issues at this time, just some minor issues that I may try to deal with when I get the time. So overall a good experience. Pros The most important features for my business is VOIP and the mobile app. So I can handle communications while I am out of the office. Cons It is difficult sometimes to determine what line a call is coming from on my desk phone or mobile since there is not much choice for line identification with my service. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Nextiva Price and features Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Price Review Source MA Mauricio A. IT Technical Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great cloud phone system for your business." November 9, 2023 5.0 Coming from administering an on-prem system, this was a completely different ballgame. I did not like the interface at first, but I've gotten used to it, and it's quite easy on the eyes. When I started becoming familiar with the product, it just works. You can even have a phone at home, without the pressures of special hardware or VPNs to the office. Call quality is great. Pros Nextiva support is great. I've only had a few issues I need to reach out to support about, and they've always been able to help me. Friendly knowledgeable technicians make you feel at ease that your issues will be resolved in one call. Cons I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces. That being said, once you get used to it, it is very easy to use, and nice to look at. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.