--- title: "Nextiva Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nextiva Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/175788/Nextiva/" page_type: "product" language: "en" --- # Nextiva Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Nextiva ## What is Nextiva? Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. Nextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution. ## What is Nextiva used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 919 user reviews Reviews sentiment Positive 90% Neutral 4% Negative 6% Pros & cons Intuitive and flexible interface Comprehensive business communication platform Frequent technical glitches and delays Opaque and restrictive contract terms Starting price $25 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2026 - Call Tracking / 2025 - Collaboration / 2025 - Contact Center / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nextiva?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.nextiva.com/&name=Nextiva) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nextiva 4.6 (919) VS. [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $25 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (905) Ease Of Use 4.8 (884) Value For Money 4.5 (825) Value For Money 4.5 (795) Customer Service 4.5 (862) Customer Service 4.6 (815) ## Nextiva alternatives [4.7 (352)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) ## FAQs about Nextiva Overview ### What problems does Nextiva solve? Nextiva solves dropped calls, scattered communication tools, and limited visibility into customer interactions by unifying phone, chat, texting, conferencing, call routing, and reporting in one platform. Sales, customer support, remote teams, and managers benefit most by improving response times, monitoring performance, reducing duplicate work, and staying reachable across locations. Answer based on 373 reviews Overview ### Which roles and teams benefit most from Nextiva? Nextiva is most used by business owners, presidents, and CEOs who need reliable customer communications and visibility across calls, messaging, and service performance. Office managers, operations leaders, and administrative teams use it to route calls and support staff, while IT managers and directors oversee setup, integrations, and system reliability. Answer based on 892 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Nextiva built for? Nextiva is for businesses of any size, with strongest adoption among small businesses at 86%, followed by midsize companies at 11% and enterprises at 3%. Its top reviewer industries are Insurance, Information Technology and Services, and Construction, each representing 5%, indicating broad fit across customer-facing business environments. Answer based on 919 reviews Features and Usability ### What are the key features of Nextiva? Nextiva includes core cloud phone features like VoIP calling, call routing, auto attendants, call forwarding, and voicemail. Reviewers most often highlight call quality, the mobile and desktop apps, and phone support. Differentiator features include call recording, call monitoring, supervisor dashboards, and reporting for managing call flows and remote teams. Answer based on 525 reviews Pricing ### How much does it cost and what fees or limitations are included? Nextiva starts at $25/user/month for Digital, with Core at 36, Engage at 50, Essential at 129, Professional at 159, and Premium at 199 per user monthly. Reviewers often call pricing transparent with no hidden fees and fair value, though some report annual increases or say it can feel expensive for smaller teams. Answer based on 143 reviews Integrations ### Which third-party tools and platforms does Nextiva integrate with? Nextiva integrates with Microsoft Outlook, Microsoft Teams, Google Workspace, Microsoft 365, Google Calendar, HubSpot CRM, Salesforce Sales Cloud, and Zoho CRM. It supports over 20 integrations overall, with additional catalog connections spanning CRM and service tools such as Dynamics 365, NetSuite, ServiceNow, SugarCRM, and Bullhorn ATS & CRM. Answer based on 54 reviews Getting Started and Support ### How easy is it to onboard and train a team on Nextiva? Nextiva is generally easy to onboard for everyday users, with video training and hands-on support helping teams get comfortable quickly. Nontechnical staff often learn the phone and app within days, while admins and teams replacing older, complex systems usually need more time for configuration, workflow setup, and change management. Answer based on 93 reviews Getting Started and Support ### What customer support options does Nextiva offer, and how do users rate the experience? Nextiva offers email/help desk, FAQ/forum resources, and phone support. Users often describe support as knowledgeable, responsive, and helpful during setup, porting, and troubleshooting. Still, some report long phone hold times, slower follow-up on complex issues, inconsistent agent quality, and occasional frustration during migrations or post-launch adjustments. Answer based on 210 reviews Security ### How does Nextiva handle data security and access control? Nextiva uses encryption, data redundancy, secure servers, and account verification checks during transitions to protect information and service continuity. Admins can manage users and reset voicemail passwords through the portal. Some reviewers, however, report missing or limited two-factor authentication, difficult password resets, and concerns about HIPAA-related feature restrictions. Answer based on 15 reviews ## Who uses Nextiva? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and flexible interface 89% positive reviews out of 167 Most reviewers appreciate ease of use, highlighting customizable features and straightforward navigation for all users. Jessica D. VP, 2 - 10 employees. "It has been so easy using Nextiva, I love that we can route workflows, teams and users all from an easy click. " Frequent technical glitches and delays 47% negative reviews out of 121 Some users report recurring bugs, slow updates, app crashes, and inconsistent problem resolution from support. Kiara M. Office Management , 11 - 50 employees. "The long wait times that are sometimes present when trying to resolve an issue." Comprehensive business communication platform 97% positive reviews out of 59 Most reviewers describe communication as seamless, supporting internal and external needs with unified, efficient tools. Lilian E. Operations Manager, 201 - 500 employees. "Overall, Nextiva has helped us have seamless communication with our customers and carriers, improving our productivity" Opaque and restrictive contract terms 78% negative reviews out of 63 Most reviewers report contract issues, citing hidden auto-renewals, high termination fees, and difficult cancellation processes. Sean S. Owner, 2 - 10 employees. "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract" Consistent and dependable service 95% positive reviews out of 44 Most reviewers indicate service reliability ensures stable operations, clear audio, and minimal disruptions for business continuity. Mariangel C. Customer service representative , 51 - 200 employees. "It's highly reliable, even for remote work, and the scalability ensures we can grow without any hassles." Limited and unreliable SMS functionality 53% negative reviews out of 59 Some reviewers indicate text messaging lacks MMS, has delivery delays, and presents setup and usability challenges. Natalia C. Front Desk, 11 - 50 employees. "In the beginning of opening my account i couldn't send message's and it wasn't clear what the issue was." ## Features AI summary Based on 1,849 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Nextiva supports all three features reviewers rate most important: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities help businesses stay connected across devices, manage missed calls more effectively, and direct inbound calls to the right person or team, allowing teams to respond faster and maintain more consistent customer communication. Mobile Access 4.6 (263) 67.30% of 263 reviewers that rated this feature as important or highly important Nextiva enables you to make and receive business calls, texts, and voicemails from anywhere via its mobile app. Some users say this flexibility supports remote work, but others report occasional call drops and app reliability issues, especially on iOS. Voice Mail 4.8 (396) 67.93% of 396 reviewers that rated this feature as important or highly important It gives you reliable voicemail access across devices, with messages sent to email and transcribed for convenience. Reviewers appreciate voicemail-to-email, transcription, and the ability to manage messages on the go, saying it helps ensure no customer inquiry is missed. Call Routing 4.8 (412) 66.75% of 412 reviewers that rated this feature as important or highly important With this capability, you can direct calls to the right person or department, even outside the office or after hours. Reviewers appreciate the customization, ease of setup, and ability to forward calls to mobile devices, noting improved efficiency and customer satisfaction. Alerts/Notifications 4.7 (175) 62.29% of 175 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Center Management 4.7 (209) 60.77% of 209 reviewers that rated this feature as important or highly important Nextiva offers robust tools for managing call centers, letting you monitor teams, customize workflows, and handle high call volumes efficiently. Users think the dashboards, queue management, and real-time oversight make it easy to organize calls and improve professionalism. Call Recording 4.6 (199) 56.28% of 199 reviewers that rated this feature as important or highly important You get the ability to record, review, and export calls for quality assurance, training, and compliance. Reviewers indicate the platform is easy to use and valuable for coaching, though some mention delays in accessing recordings and needing support for setup. Nextiva 105 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio Calls: Ability to make voice calls within the system - Audio/Video Recording: Record audio and/or video - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Benchmarking: Compare key metrics for the business against prominent players in the industry - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Nextiva offers robust tools for managing call centers, letting you monitor teams, customize workflows, and handle high call volumes efficiently. Users think the dashboards, queue management, and real-time oversight make it easy to organize calls and improve professionalism. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: You get the ability to record, review, and export calls for quality assurance, training, and compliance. Reviewers indicate the platform is easy to use and valuable for coaching, though some mention delays in accessing recordings and needing support for setup. - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: With this capability, you can direct calls to the right person or department, even outside the office or after hours. Reviewers appreciate the customization, ease of setup, and ability to forward calls to mobile devices, noting improved efficiency and customer satisfaction. - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Management: Allows employees to set and manage work or career related goals - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Live Results Sharing: Present live poll results to audience - Mobile Access: Nextiva enables you to make and receive business calls, texts, and voicemails from anywhere via its mobile app. Some users say this flexibility supports remote work, but others report occasional call drops and app reliability issues, especially on iOS. - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Offline Form: Form to collect visitor contact information when live chat isn't available - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Online Polling: Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Video Conferencing: Connect with meeting participants remotely over video - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: It gives you reliable voicemail access across devices, with messages sent to email and transcribed for convenience. Reviewers appreciate voicemail-to-email, transcription, and the ability to manage messages on the go, saying it helps ensure no customer inquiry is missed. - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.5 (892) 4.5 Based on 892 reviews ## Pricing Value for money 4.5 (825) [View pricing plan details](https://www.capterra.com/p/175788/Nextiva/pricing/) Digital $25.00 Per User,Per Month It includes: - Competitive monitoring - Messaging apps - Social media channels - Review Management - Digital Service Helpdesk - Unified digital user Inbox - SOC 2 compliance - Reporting Core $36.00 Per User,Per Month It includes: - Inbound & Outbound Voice - Business SMS - Video meetings - Screenshare & file share - Call routing - Voicemail with AI transcription - Mobile app for voice & SMS - Team chat Engage $50.00 Per User,Per Month It includes: - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - MS Teams integration - Web chat: Live & bot - Digital Fax - Dashboards - Voice analytics Essential $129.00 Per User,Per Month It includes: - Inbound / outbound channels - Full workflow engine for journey orchestration - Workflow automations and APIs - Transcription and summarization - Customizable intelligent and skills-based routing - One channel (Voice or digital) - List and campaign management - Quarterback, progressive, predictive dialing Professional $159.00 Per User,Per Month It includes: - Full customer journey context & history - Omnichannel (voice, sms, chat, email, social, messaging, webform) - Advanced Al bots to guide journeys - Real-time supervisor support - Secure payment agent assist (PCI-DSS) - Single screen recording - Geographic disaster recovery - Remote telephony edge server connect Premium $199.00 Per User,Per Month It includes: - Full workforce management (WFM) - Optimized workflows for interaction deflection - CX analytics for all business functions - AI Transcription Value for money 4.5 (825) 4.5 Based on 825 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (862) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (862) 4.5 Based on 862 reviews ## User reviews Overall rating 4.6 Based on 919 reviews Filter by rating 5(729) 4(101) 3(38) 2(10) 1(41) Mentioned topic Sorted by most recent BT Brianna T. Consultant Hospital & Health Care ### "Choose a better telecommunications service " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 2, 2026 Pros Truthfully there wasn't much to like. Their sales team was very animated and eager to sell their product, so they were friendly. Cons Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money. We were also abandoned during the onboarding process, leaving us with no idea how to move forward. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) We were looking for a product with more features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Chris G. Owner Health, Wellness and Fitness ### "Locked out of my own portal, and a fax bridge that takes hours" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 1, 2026 Powerful on paper, painful in practice. The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup. Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit. Pros Honestly, not much that justifies the cost. The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. Cons Two things make this nearly unusable for real business volume. First, the fax bridge processes roughly one page every 1–3 minutes — an 80+ page fax ties up the system for hours. Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. Second, I have no control over my own configuration. A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call. That call took two days to resolve. You're given the illusion of control while it's quietly taken away. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Sales pitch...................................... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bob W. owner Marketing and Advertising ### "Bad Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 20, 2026 I registered for SMS on 2/28/26 and waited. I was contacted and told to do certain things to my Facebook page. Most were already done and I completed the request and waiting. I was contacted again and told to do things to my Facebook page but these were already done. I contacted support & pointed this out. They said they would be in touch. I was contacted again and told to do the same things to my Facebook page that were already done. I pointed this out and they confirmed and said they would be in touch. I received a notification that SMS was approved. I tried to use it but it didn't work. I contacted support and they changed some things and said wait 45 minutes and it should work. The next day it still didn't work. I contacted support and after review they said they needed to submit request for this phone number and wait 7 to 10 business days. I asked if another would work in 45 minutes. They said yes and changed to that number. I found out at this time that not all 5 of my phone numbers could use SMS at the same time. That only one number could be used for SMS at a time. I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time. Then the next day I tried to use SMS but it didn't work. I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time. Now I ask for a live agent right away and wait on hold each time) They told me they would escalate the issue and have someone contact me. I told them I rarely pick up phone calls so to text me first. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Today is 4/17/26 and I am still trying to get it working. They just told me they will make changes and it should be ready in 2 hours. Pros The product. I contacted support and they changed some things and said wait 45 minutes and it should work. Cons The customer service. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Rich W. Executive Director Computer & Network Security ### "Nextiva is the Phone Service for You" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 Being a Client for 10+ years, I have worked very closely with support over the years. I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support. Thay are also very willing to educate you when you ask. I've had several competitors approach and try to get my business and Nextiva always does the right thing. In the entire time I've had them my service has been up well over 99% of the time. Pros I have been a client of Nextiva for over 10yrs. The Customer Support is 2nd to none. Phone Support always picks up when I need to reach them. Pricing is definitely on point. Cons I do wish that that Call Blocking was easier to access. You need to Block Numbers using the NextivaONE mobile App. Switched from [VoIP Business Digital Voice](https://www.capterra.com/p/274855/Business-Digital-Voice/) At the time the Verizon service had eaised their rates forcing me to search for a new option, and we were growing at a incredible pace. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Joseph S. HR Adminstrator Medical Devices ### "Unrefunded Charges After Porting Away from Nextiva" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 9, 2026 Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Amy L. Office Manager Consumer Services ### "Nextiva Action HVAC" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 January 2, 2026 It has been ok. A lot better success with Nextiva than our prior VOIP company. Like any VOIP it has its pros and cons. Pros The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line. Cons The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Ring Central was horrible for our technicians when in the field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jason S. President Marketing and Advertising ### "Predatory Contract" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 17, 2025 Pros The app was easy to use amd the user experience was rock solid. Most integrations worked the first time after they were installed. Cons Predatory contracts. No account or billing management in the admin area. You literally have to call.so the company will turn that section on.so yiu can see your billing information. Horrible 'customer support,' their job is not to help, but hinder changing or closing your account. Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account. Just as bad as ring central, stay away!!! Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) The software is old and clucky. Does not offer the interpretations needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Monica C. Office Manager Construction ### "Nextiva Dependable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 Pros I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. Cons At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Everett L. owner Construction ### "the worst one out there" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 12, 2025 POOR! customer support is none existent. Pros VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market Cons unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone. Switched from [iPlum](https://www.capterra.com/p/230284/iPlum/) not scalable, limited functions for what we needed Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reasons for choosing Nextiva seemed like a premium product, I was wrong it sucks Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ginna G. Attorney Law Practice ### "Nextiva is amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2025 Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it. Pros I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate. Cons I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2025 Hi Ginna, Thank you so much for sharing your experience! We're happy to hear you've been enjoying Nextiva. If you prefer speaking with someone directly, you can always reach our support team at (800) 285-7995 instead of using chat. -Katherine from Nextiva [View all Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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