# Nextiva Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Nextiva Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/175788/Nextiva --- # Nextiva Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Nextiva ## What is Nextiva? Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. Nextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution. ## What is Nextiva used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 918 user reviews Reviews sentiment Positive 90% Neutral 4% Negative 5% Pros & cons Intuitive and flexible interface Unified business communication platform Frequent technical glitches and delays Challenging contract and billing practices Starting price $25 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Call Tracking / 2025 - Collaboration / 2025 - Contact Center / 2025 - Telephony / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nextiva?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.nextiva.com/&name=Nextiva) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nextiva 4.6 (918) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $25 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (904) Ease Of Use 4.6 (698) Value For Money 4.5 (824) Value For Money 4.2 (678) Customer Service 4.5 (861) Customer Service 4.6 (648) ## Nextiva alternatives [4.7 (874)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [View all alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) ## FAQs about Nextiva Overview ### What problems does Nextiva solve? Nextiva solves fragmented business communication, unreliable phone systems, and poor visibility into customer interactions by unifying calls, texts, chat, CRM, and reporting in one platform. Customer support teams, sales reps, brokers, supervisors, and remote staff use it to reduce duplicate work, monitor performance, route conversations correctly, and handle multi-location operations reliably. Answer based on 391 reviews Overview ### Which roles and teams benefit most from Nextiva? Nextiva is most used by business owners, executives, office managers, and operations leaders who need reliable business communications and visibility across teams. IT managers and administrators use it to manage phone systems and support users, while administrative staff and client-facing teams streamline call handling, routing, scheduling, and customer responsiveness. Answer based on 889 reviews Overview ### What company size and industries is Nextiva built for? Nextiva is for businesses of any size, but it is used mostly by small businesses at 86%, with Insurance, Information Technology and Services, and Construction each representing 5% of reviewers. It also serves midsize businesses at 11% and enterprises at 3%, making it broadly applicable across sectors. Answer based on 916 reviews Features and Usability ### What are the key features of Nextiva? Nextiva includes core cloud phone features like VoIP calling, automated attendant, call routing, call recording, and voicemail transcription. Differentiating features include the Nextiva mobile and desktop apps for one-number calling, supervisor dashboards with call monitoring and reporting, plus CRM integrations and video conferencing for distributed teams. Answer based on 523 reviews Pricing ### How much does it cost and what fees or limitations are included? Nextiva starts at $25/user/month for Digital, with Core at 36, Engage at 50, and contact center tiers from Essential at 129 to Premium at 199 per user/month. Reviewers often describe pricing as upfront, fair, and free of hidden fees, though some small businesses found it pricier, cited annual increases, taxes, or extra per-user call data costs. Answer based on 142 reviews Integrations ### Which third-party tools and platforms does Nextiva integrate with? Nextiva integrates with Microsoft Outlook, Microsoft Teams, Google Workspace, Microsoft 365, Google Calendar, HubSpot CRM, Salesforce Sales Cloud, and Zoho CRM. It supports over 20 integrations overall, with additional catalog connections covering Dynamics 365, NetSuite, ServiceNow, SugarCRM, and Google Contacts across productivity and CRM workflows. Answer based on 54 reviews Getting Started and Support ### How easy is it to onboard and train a team on Nextiva? Nextiva is generally easy to onboard for everyday users, especially in small teams and organizations replacing multiple older tools. Training is available through videos, and reviewers say many staff learn it quickly after rollout. Admins, nontechnical teams, and businesses with complex phone setups usually need more time, support, and phased training. Answer based on 92 reviews Getting Started and Support ### What customer support options does Nextiva offer, and how do users rate the experience? Nextiva offers email/help desk, FAQ/forum, and phone support. Users often describe support as knowledgeable, responsive, and effective during setup, troubleshooting, and configuration changes. Some report long phone wait times, occasional scheduling issues, or inconsistent guidance during upgrades, but many say problems are ultimately resolved and complex needs get handled well. Answer based on 209 reviews ## Who uses Nextiva? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 693 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 693 reviews Administrative 36% Administrative 36% IT & Software Development 11% Sales & Business Development 10% Customer Services & Support 9% Others 34% Top industries Based on 693 reviews Real Estate 33% Consumer Services 21% Construction 20% Insurance 13% Other 13% ## Pros and Cons Intuitive and flexible interface 89% positive reviews out of 167 Most reviewers appreciate ease of use, highlighting the user-friendly interface, simple navigation, and quick onboarding process. Jessica D VP, 2 - 10 employees. "It has been so easy using Nextiva, I love that we can route workflows, teams and users all from an easy click. " Frequent technical glitches and delays 47% negative reviews out of 120 Some reviewers report bugs and issues, including slow updates, app crashes, and unresolved technical problems requiring repeated support. Kiara M Office Management , 11 - 50 employees. "The long wait times that are sometimes present when trying to resolve an issue." Unified business communication platform 97% positive reviews out of 59 Most reviewers find communication with customers and teams seamless, efficient, and reliable, enhancing daily business operations. David N Director of Digital Sales, 1,001 - 5,000 employees. "Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success." Challenging contract and billing practices 77% negative reviews out of 62 Most reviewers report contract issues, citing auto-renewals, early termination fees, and unresponsive billing support as major frustrations. Sean S Owner, 2 - 10 employees. "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract" Consistent and dependable service 95% positive reviews out of 44 Most reviewers describe service reliability as a major strength, with stable performance and high-quality audio for business needs. Mariangel C Customer service representative , 51 - 200 employees. "It's highly reliable, even for remote work, and the scalability ensures we can grow without any hassles." Limited and unreliable texting features 53% negative reviews out of 59 Some reviewers describe text messaging as problematic, mentioning delays, missing features, and difficulty initiating or managing SMS. Natalia C Front Desk, 11 - 50 employees. "In the beginning of opening my account i couldn't send message's and it wasn't clear what the issue was." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.8 (411) 66.67% of 411 reviewers that rated this feature as important or highly important With Nextiva’s call routing, you can direct calls to the right person or department, even outside office hours or when working remotely. Reviewers appreciate its flexibility, ease of customization, and helpful support, noting it keeps operations smooth and customers satisfied. Voice Mail 4.8 (395) 67.85% of 395 reviewers that rated this feature as important or highly important Nextiva gives you convenient voicemail access, including voicemail-to-email and transcription. Reviewers appreciate being able to manage messages from anywhere, the clarity of transcriptions, and prompt notifications, though some mention minor issues with notifications or mailbox access. Mobile Access 4.6 (262) 67.18% of 262 reviewers that rated this feature as important or highly important Nextiva’s mobile access lets you handle calls, messages, and voicemail from anywhere using the app. Reviewers value the flexibility for remote work, but some report occasional call drops, app glitches, and the need to sign in repeatedly. Call Center Management 4.7 (209) 60.77% of 209 reviewers that rated this feature as important or highly important Nextiva offers robust call center management, letting you monitor teams, manage queues, and customize workflows. Users think it’s intuitive, highly customizable, and professional, though some mention setup can be complex and support response times could improve. Call Recording 4.6 (199) 56.28% of 199 reviewers that rated this feature as important or highly important With call recording, you can review, audit, and train using recorded calls. Users say it’s valuable for quality assurance and compliance, easy to access, and reliable, though some mention delays in availability and needing support for setup or changes. VoIP Connection 4.7 (204) 73.04% of 204 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Nextiva 105 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Ability to make voice calls within the system Record audio and/or video System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Compare key metrics for the business against prominent players in the industry Track and manage schedules and meetings via an integrated calendar Nextiva offers robust call center management, letting you monitor teams, manage queues, and customize workflows. Users think it’s intuitive, highly customizable, and professional, though some mention setup can be complex and support response times could improve. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call With call recording, you can review, audit, and train using recorded calls. Users say it’s valuable for quality assurance and compliance, easy to access, and reliable, though some mention delays in availability and needing support for setup or changes. Track and report on all incoming and outgoing calls With Nextiva’s call routing, you can direct calls to the right person or department, even outside office hours or when working remotely. Reviewers appreciate its flexibility, ease of customization, and helpful support, noting it keeps operations smooth and customers satisfied. Schedule date and time for callbacks/follow-up calls or reminders View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Measure campaign influence through collection of keyword tracking and revenue sources Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Tool to send questionnaires to customers to gauge feedback Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Create and send email blasts/campaigns Conduct & deliver coaching sessions to improve employee performance or facilitate development Access names, contact information, and roles of employees in a centralized repository Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more For Cloud-based phone system that sends and receives calls via the internet. Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Allows employees to set and manage work or career related goals Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Present live poll results to audience Nextiva’s mobile access lets you handle calls, messages, and voicemail from anywhere using the app. Reviewers value the flexibility for remote work, but some report occasional call drops, app glitches, and the need to sign in repeatedly. Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Two-way actions and communication between multiple users in real time Form to collect visitor contact information when live chat isn't available Practice of collecting data and responses for market research/surveys without an internet connection Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Schedules specific times for content to appear on social media platforms, blogs, websites etc. System calls multiple numbers at once and connects the agent to the first number that answers Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Pre-written repository of questions that can be reused within a course or for assessment or interviews Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Ensure the answer provided fits set parameters (numerical, positive number, etc.) Set & manage permission levels based on user roles and restrict access to only authorized individuals Digitally share screen view with others Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Enables the connectivity to send and receive calls over the internet Skip over or route respondents to different questions based on their previous answers Track activity on sites such as Facebook, Twitter, Instagram, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Presenter can see and hear participants and vice versa. Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Modifying a website's URL to enhance readability, branding, or campaign alignment Connect with meeting participants remotely over video Voice messages are stored online and accessible via a visual interface Nextiva gives you convenient voicemail access, including voicemail-to-email and transcription. Reviewers appreciate being able to manage messages from anywhere, the clarity of transcriptions, and prompt notifications, though some mention minor issues with notifications or mailbox access. Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.6 (891) 4.6 Based on 891 reviews ## Pricing Value for money 4.5 (824) [View pricing plan details](https://www.capterra.com/p/175788/Nextiva/pricing/) Digital $25.00 Per User,Per Month It includes: - Competitive monitoring - Messaging apps - Social media channels - Review Management - Digital Service Helpdesk - Unified digital user Inbox - SOC 2 compliance - Reporting Core $36.00 Per User,Per Month It includes: - Inbound & Outbound Voice - Business SMS - Video meetings - Screenshare & file share - Call routing - Voicemail with AI transcription - Mobile app for voice & SMS - Team chat Engage $50.00 Per User,Per Month It includes: - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - MS Teams integration - Web chat: Live & bot - Digital Fax - Dashboards - Voice analytics Essential $129.00 Per User,Per Month It includes: - Inbound / outbound channels - Full workflow engine for journey orchestration - Workflow automations and APIs - Transcription and summarization - Customizable intelligent and skills-based routing - One channel (Voice or digital) - List and campaign management - Quarterback, progressive, predictive dialing Professional $159.00 Per User,Per Month It includes: - Full customer journey context & history - Omnichannel (voice, sms, chat, email, social, messaging, webform) - Advanced Al bots to guide journeys - Real-time supervisor support - Secure payment agent assist (PCI-DSS) - Single screen recording - Geographic disaster recovery - Remote telephony edge server connect Premium $199.00 Per User,Per Month It includes: - Full workforce management (WFM) - Optimized workflows for interaction deflection - CX analytics for all business functions - AI Transcription Value for money 4.5 (824) 4.5 Based on 824 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (861) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (861) 4.5 Based on 861 reviews ## User reviews Overall rating 4.6 Based on 918 reviews Filter by rating 5(729) 4(101) 3(38) 2(9) 1(41) Mentioned topic Sorted by most recent CG Chris G. Owner Health, Wellness and Fitness ### "Locked out of my own portal, and a fax bridge that takes hours" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 1, 2026 Powerful on paper, painful in practice. The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup. Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit. Pros Honestly, not much that justifies the cost. The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. Cons Two things make this nearly unusable for real business volume. First, the fax bridge processes roughly one page every 1–3 minutes — an 80+ page fax ties up the system for hours. Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. Second, I have no control over my own configuration. A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call. That call took two days to resolve. You're given the illusion of control while it's quietly taken away. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Sales pitch...................................... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bob W. owner Marketing and Advertising ### "Bad Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 20, 2026 I registered for SMS on 2/28/26 and waited. I was contacted and told to do certain things to my Facebook page. Most were already done and I completed the request and waiting. I was contacted again and told to do things to my Facebook page but these were already done. I contacted support & pointed this out. They said they would be in touch. I was contacted again and told to do the same things to my Facebook page that were already done. I pointed this out and they confirmed and said they would be in touch. I received a notification that SMS was approved. I tried to use it but it didn't work. I contacted support and they changed some things and said wait 45 minutes and it should work. The next day it still didn't work. I contacted support and after review they said they needed to submit request for this phone number and wait 7 to 10 business days. I asked if another would work in 45 minutes. They said yes and changed to that number. I found out at this time that not all 5 of my phone numbers could use SMS at the same time. That only one number could be used for SMS at a time. I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time. Then the next day I tried to use SMS but it didn't work. I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time. Now I ask for a live agent right away and wait on hold each time) They told me they would escalate the issue and have someone contact me. I told them I rarely pick up phone calls so to text me first. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Today is 4/17/26 and I am still trying to get it working. They just told me they will make changes and it should be ready in 2 hours. Pros The product. I contacted support and they changed some things and said wait 45 minutes and it should work. Cons The customer service. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Rich W. Executive Director Computer & Network Security ### "Nextiva is the Phone Service for You" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 Being a Client for 10+ years, I have worked very closely with support over the years. I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support. Thay are also very willing to educate you when you ask. I've had several competitors approach and try to get my business and Nextiva always does the right thing. In the entire time I've had them my service has been up well over 99% of the time. Pros I have been a client of Nextiva for over 10yrs. The Customer Support is 2nd to none. Phone Support always picks up when I need to reach them. Pricing is definitely on point. Cons I do wish that that Call Blocking was easier to access. You need to Block Numbers using the NextivaONE mobile App. Switched from [VoIP Business Digital Voice](https://www.capterra.com/p/274855/Business-Digital-Voice/) At the time the Verizon service had eaised their rates forcing me to search for a new option, and we were growing at a incredible pace. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Joseph S. HR Adminstrator Medical Devices ### "Unrefunded Charges After Porting Away from Nextiva" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 9, 2026 Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. Pros We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Cons Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, without our authorization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Amy L. Office Manager Consumer Services ### "Nextiva Action HVAC" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 January 2, 2026 It has been ok. A lot better success with Nextiva than our prior VOIP company. Like any VOIP it has its pros and cons. Pros The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line. Cons The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Ring Central was horrible for our technicians when in the field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jason S. President Marketing and Advertising ### "Predatory Contract" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 17, 2025 Pros The app was easy to use amd the user experience was rock solid. Most integrations worked the first time after they were installed. Cons Predatory contracts. No account or billing management in the admin area. You literally have to call.so the company will turn that section on.so yiu can see your billing information. Horrible 'customer support,' their job is not to help, but hinder changing or closing your account. Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account. Just as bad as ring central, stay away!!! Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) The software is old and clucky. Does not offer the interpretations needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Monica C. Office Manager Construction ### "Nextiva Dependable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 Pros I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. Cons At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Everett L. owner Construction ### "the worst one out there" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 12, 2025 POOR! customer support is none existent. Pros VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market Cons unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone. Switched from [iPlum](https://www.capterra.com/p/230284/iPlum/) not scalable, limited functions for what we needed Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reasons for choosing Nextiva seemed like a premium product, I was wrong it sucks Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ginna G. Attorney Law Practice ### "Nextiva is amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2025 Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it. Pros I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate. Cons I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2025 Hi Ginna, Thank you so much for sharing your experience! We're happy to hear you've been enjoying Nextiva. If you prefer speaking with someone directly, you can always reach our support team at (800) 285-7995 instead of using chat. -Katherine from Nextiva GM Gilbert M. owner Real Estate ### "Nextiva Support Great At Passing The Buck" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 29, 2025 I was charged $39 upfront the moment an account was setup. It has been 3 weeks and I still am not able to text. I dealt with support for an hour on this issue why my SMS registration. At the end of our conversation he said it was an internal matter and will be corrected at their end. Well, apparently that was completely false. They sent me an email that unless I respond the case number will be closed. Nothing was done. I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me. Pros So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva. Cons Extremely poor customer support. No one seems to know what they are doing. One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Complicated system. Their system is too confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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