# Page 13 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

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Last updated March 13th, 2026

# Page 13 - Reviews of Nextiva

## Showing most helpful reviews

Showing 301-325 of 914 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
CFO  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "A win-win for staff and customers!"

April 2, 2019

5.0

The product offering is really compelling as it’s got the capabilities for enterprise level businesses without the cost and complexity of implementation. The service and support is also excellent and Nextiva are clearly invested in ensuring the success of their customers. Overall we’ve been very impressed with the work to date and the results too. It’s also a huge peace of mind thing for the board of directors as we have had to change a lot of systems over the last 5 years and that was a hugely time and money intensive effort. With Nextiva, it seems we’ve finally got what we need for both todays needs and the future needs we expect in the coming years. I would highly recommend Nextiva to other medium sized businesses who are looking for an all in one coms solution.

Pros

The Nextiva NextOS platform is helping our staff do their jobs better, and in less time. Within our Data team the reporting processes that use to take up 2-3 days of the week are now a couple of hour’s work. On the sales team side of things, the team are converting sales at a higher than average rate. On the customer side, the wait times are down and customer sentiment is improving. This is all in one single system. It’s pretty incredible.

Cons

I don’t know if I’m aware of any downsides of this platform. I guess if you didn’t want to know all the ins and outs of your business, then you wouldn’t want to have the transparency and information that this platform generates. Also, it’s a big job determining how to implement if you’re transitioning off other systems onto this one. You do have to invest in it to ensure you make the most of the capabilities. In our case we believe it to be a solid decision to set us up for the future.

Review Source

DE

David E.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Exceptional support from Nextiva ensures a seamless transition"

November 27, 2023

5.0

Pros

My recent acquisition of a business already using Nextiva's VoIP service presented an opportunity to test their customer support, and the experience was outstanding. The process of transitioning an account, often fraught with technical challenges, was made remarkably smooth by their knowledgeable and proactive team. Their personalized approach not only addressed all technical aspects efficiently but also made me feel valued as a customer. The support staff displayed impressive technical expertise and a proactive attitude, ensuring a seamless transition without any hiccups. Their follow-up service was equally commendable, emphasizing their commitment to customer satisfaction. This level of care and attention is rare and highly appreciated.

Cons

The task of changing the business data including billing, admin access and other items should have been straight forward but it was not. Fortunately, since they have a great support team, this mitigated what could have been a lengthy and frustrating process.

Review Source

VR

Verified Reviewer  
CFO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Huge sales gains"

April 23, 2019

5.0

The team is really happy with the new VoIP service. It’s fast, works for our needs and is cost effective too. We are saving on our previous system costs and we have a far superior system so I couldn’t be happier. I also think it’s worth noting the service from the Nextiva team. Every step of the way the rep and his team were available, knowledgeable and quick to sort any issues. It was a huge relief to know they had our business handled and everything launched smoothly and without drama. It’s nice when these things go well and we have Nextiva to thank for that. My only negative comment is the chat feature was missed off in our original requirements and we’re only just getting that now. That’s super important for our customer support team and we need to have that running ASAP. That was an oversight on both our parts and wasn’t able to be quickly added without delaying the VoIP launch so we did have to change our plans there once we realized that wasn’t originally included.

Pros

The VoIP service from Nextiva has helped our sales team so much by enabling them to be better connected to the business, each other and their clients. The app that they use has a number of tools and features that streamline the day to day tasks of a sales person in our organization. From the call forwarding, scheduling side of things through to the voicemail to email features. It’s a big improvement from our old service and I believe it’s saving us money too. Another benefit for our team at head office is the conferencing capabilities. The new conference tool is far and away more stable, the line is clear, the images are crisp, our clients comment on the improvement… there is nothing worse than conference services that fail you mid conversation!

Cons

It took a while to get us set up. We had a complex implementation and needed lots of support from the Nextiva team to get the system configured to meet our needs. It’s always tough when things take longer than expected but overall I think they handled our business well and we have the system we want and need so it was worth taking the time to get it right.

Review Source

KB

Kellie B.  
Executive Administrator  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "We use Nextiva "

March 28, 2024

5.0

Pros

It is perfect for our business where we do not always have someone to answer the phone.

Cons

At first, it is hard to set up, but you get help.

Switched from

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

This fit our needs better than the previous.

Review Source

VR

Verified Reviewer  
CEO  
Automotive  
Used the software for: 2+ years

### "It works okay and the price is reasonable"

September 6, 2022

4.0

Pros

The team who helped us set up the product was quite supportive. However, when we needed additional support post-implementation we had to pay for it.

Cons

There were infinity doom loops in our system where customers would get stuck on hold forever. We didn't understand the system well enough to solve these for ourselves. I wish the Nextiva team would have been more helpful in diagnosing this problem.

Review Source

Response from Nextiva

January 11, 2023

Hello, there. Thank you so much for taking the time to leave us your review. We appreciate the feedback regarding your experience with our support. If you're having issues with your platform or need additional support, feel free to email us at reviews@nextiva.com with your account info, and we'll make sure to have our team follow up with you ASAP. Thank you.

SS

Shane S.  
Marketing Director  
Building Materials  
Used the software for: 2+ years

### "Reliable, VOIP phone service for small business"

September 15, 2023

5.0

We use Nextiva for our main phone line customer support. Service has always been good and clear phone calls enable us to help our customers without technology creating a hurdle.

Pros

We've been with Nextiva for multiple years and have always had a good experience using their services. From support, uptime, and service it has been a good experience.

Cons

There is a lot of "phone" jargon that can be a bit hard to understand. Putting things in more "normal" terms would be helpful.

Review Source

VR

Verified Reviewer  
System Administrator  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Amazing customer service"

May 16, 2019

5.0

Really positive. Very happy with how the project was managed and how the tools are working for us now that we’re live. The team has adopted the new platform pretty easily and in the day to day we have a much more efficient and seamless customer experience and communications process. Our team are happy with it and it’s taking away some of the issues we had in the past with multiple systems and systems not integrating. Duplicate efforts have been removed and managers now have a view of all the activities their team are completing making issue resolution and work load management much easier. It’s more transparent in terms of being able to see how each customer service rep is working and if there’s an issue we can see it, address and resolve it quickly.

Pros

So impressed with the way that the Nextiva team handled our launch. They really were with us every step of the way and made sure we had the resources and were able to make it a success. They walk the talk and it shows in the quality and design of the tools, as well as with the people and how they treat their customers. With tech vendors there are a lot of arrogant people that talk down to their clients, I’ve always been really put off by those people but thought it was just part of the industry. The Nextiva staff were nothing like what I expected and partnered well with us. Our concerns were always listened to and quickly addressed. If we had questions, we always got answers pretty quickly too. They respected our business and that we knew what we needed. I believe that’s why it was such a successful launch too.

Cons

None. Nextiva have a reliable and cost-friendly service and they meet our particular communications needs.

Review Source

JW

Jeremy W.  
CEO  
E-Learning  
Used the software for: 1-2 years

### "Netiva, Great to work with"

January 30, 2024

5.0

Nextiva was easy to implement. The onboarding was great and we rarely have an issue. We use it daily for all of our inbound and outbound customer support.

Pros

Ease of use, call quality, and customer support are excellent

Cons

I would like to see it easier for my team to manage sms messages

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Better support, better call quality, and more value

Review Source

VY

Vince Y.  
Human Resources  
Automotive  
Used the software for: 2+ years

### "Great Service "

November 15, 2023

5.0

Our system is always working, and we always receive wonderful support on any questions.

Pros

The support we receive whenever we have questions!

Cons

We have only ever had great experience with Nextiva.

Switched from

[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Wanted to have a more efficient system to better support our customers.

Review Source

LE

Lilian E.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "I love NEXTIVA"

September 14, 2023

5.0

Overall, Nextiva has helped us have seamless communication with our customers and carriers, improving our productivity

Pros

I like how easy to use their app is, I also like the option to use it from my browser.

Cons

The least I like is that there is no option to change the app colors.

Review Source

JSB

Joshua Simon B.  
CPAP Supplies Representative  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Nextiva exceeds expectations"

September 13, 2023

5.0

Pros

I work from home and I can say that the voice quality is exceptional, less frequent drop calls, and efficient customer support. Overall, Nextiva is a fantastic VoIP service that exceeds expectations.

Cons

There may be some latency but they are enhancing it.

Review Source

GM

Greg M.  
Account Executive  
Insurance  
Used the software for: 2+ years

### "Support unavailable and next to impossible to cancel"

January 28, 2023

2.0

It was relatively OK until they "upgraded" service which eliminated a few key features. So I tried to switch providers and the fun began.I sent in a request based on their online instructions. I was assigned a case number. However, I continued being charged. I called, chatted, and emailed multiple times with no resolution as the charges continued. I had to dispute multiple months of charges with my financial institution and open a case with the BBB. To date, I think the account is still open. I was charged at the beginning of Jan. I did get a termination quote for some reason asking for my signature. I signed and returned it and then was told that the case would be closed due to no response. I told them I did respond and included my information and they wouldn't address that request.I DO NOT recommend Nextiva if you think there is a remote chance that you may want to cancel before you die.

Pros

Lots of features. Apparently I need more characters so I will say that I like that I am no longer using it.

Cons

Support was never available and it is almost impossible to cancel service.

Reason for choosing Nextiva

I didn't know how hard it would be to cancel.

Review Source

Response from Nextiva

January 30, 2023

Hello, Greg. Thank you for leaving us another review. Your feedback has been shared with our team along with your contact details. One of our managers will be in touch shortly to help. Thank you.

NR

Narasimha R.  
System Engineer  
Facilities Services  
Used the software for: 1-2 years

### "Nextiva review"

February 22, 2024

5.0

Pros

Ease of setup and use. The implementation team were very good in guiding us through the process.

Cons

The licensing and features were confusing. Could make it easier for new users.

Review Source

RG

Richard G.  
owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "NEXTIVA THE NEXUS OF COMMUNICATION"

February 19, 2024

5.0

EXCELLENT SYSTEMS THAT ALLOWED FOR CONSTANT USAGE WITHOUT HAVING TO DEAL WITH DAILY PROBLEMS ASSOCIATED WITH CONNECTIVITY SPEED ETC.

Pros

SERVICE, EFFICIENCY OF OPERATION, USEABILITY

Cons

SOMETIME A CHALLENGE TO WORK WITH SETTING UP PHONE MESSAGING

Reason for choosing Nextiva

REPUTATION, EASE OF USE AND SET UP..PROMPT SERVICE AND FOLLOW UP

Review Source

TS

Tiffany S.  
Comptroller  
Building Materials  
Used the software for: 2+ years

### "Excellent Customer service and Easy set up "

April 3, 2024

5.0

Great! Very helpful with everything. Worry free set up and great service.

Pros

I love that you can actually speak to someone and not be sent to an automated system. They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers.

Cons

Nothing negative to say about the company.

Review Source

MH

Martin H.  
Account Executive  
Telecommunications  
Used the software for: 2+ years

### "Great Product, Great Services - BEST CUSTOMER SUPPORT!"

December 11, 2023

5.0

If I could convince every client to go with Nextiva, I would have more happy clients. Everyone client just loves their products/services.

Pros

I like the responsiveness of the sales team, able to quickly get quote out to clients.

Cons

Only con is we now have to have a large user base to get a review of the product/services, before, we should schedule a overview.

Review Source

BO

Bland O.  
President  
Staffing and Recruiting  
Used the software for: 2+ years

### "Best Customer Service Ever.....every time"

February 26, 2024

5.0

Excellent. I have never gotten someone on the phone I couldn't communicate with or who didn't have the answer to my question right away, even on weekends!

Pros

I like that when I have questions I can get answers quickly, they take the time to walk me through the process and if I don't care about the process I just ask them to do something and they do. How easy is that?!?!?!?

Cons

Without the excellent customer support, i might be lost on my own.

Review Source

EF

Erin F.  
Admissions  
Education Management  
Used the software for: 1-2 years

### "Overall Good Phone System"

August 31, 2021

3.0

Pros

We utilize the phone system on a physical phone, on laptops, and on cell phones. So I like that there is flexibility and that all these devices can be reached at your one extension. We use call rotating, which is great if one of our team members is out as not all calls have to go to voicemail. The laptop app is so easy to just copy and past numbers in and make calls out, really makes the number dialing process error-free. There is also an option to use an auto-attendant, which we started using this year and it has been incredibly helpful. Voicemails get sent to your email so you can check them from literally anywhere.

Cons

When using the rotating call feature, the phone only rings once to each person and if you're not right on top of the phone paying attention, you can miss the chance to answer. Sometimes the general voicemail box will just stop working or stop sending voicemails to our email addresses. The audio on the cell phone app is choppy and not that great, but it could just be our location.

Review Source

Response from Nextiva

January 18, 2022

Hello Erin, thank you for taking the time to leave us a review. We're sorry to hear that you've been having issues with your rotating call feature and would like to help resolve this for you. Please email us your contact information at hello@nextiva.com, and we'll have our team reach out ASAP.

BH

Brent H.  
Agent  
Insurance  
Used the software for: 1-2 years

### "Quality company with Great service."

April 3, 2024

5.0

Pros

Service. Every time I have called for help I have received outstanding service. Everyone is always friendly and helpful.

Cons

Everything from the start has been great. I have no complaints.

Review Source

JH

Jp H.  
President  
Airlines/Aviation  
Used the software for: 2+ years

### "Excellent VOIP Phone Service"

September 15, 2023

5.0

Our experience has been very good with no real issues over 10+ years

Pros

Easy to use, your main line can roll over to additional numbers, you can use their online control panel to make changes and it is very reliable.

Cons

International calling can be expensive and some international numbers do not work

Review Source

JC

John C.  
IT Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Solid Uptime that Exceeds Business Needs"

September 28, 2023

4.0

We needed the following solutions: a cloud-based PBX and a PSTN that hosted our lines. We also needed a call recording solution. On top of these needs, we needed 100% uptime. Nextiva delivered on all of those promises.

Pros

Solid Uptime that you Can Build Your Critical Telephony Infrastructure Around

Cons

I don't like the fact that tech support takes awhile to get back to you. TIP: if you loop in your sales rep., they can help escalate as needed.

Reason for choosing Nextiva

Nextiva had the references to back up the claims they made regarding uptime and reliability.

Review Source

VR

Verified Reviewer  
Chief Marketing Strategist  
  
Used the software for: 2+ years

### "Nextiva has amazing customer service and offers the best value for the service"

July 12, 2018

5.0

Nextiva is a great value and they offer tremendous customer support.

Pros

Nextiva's customer service is extraordinary. It is the best thing about the company. When you have a question, need to add/drop services, need to change billing info -- anything --- they are immediately responsive and after years of doing business with Nextiva I think I can safely say that their employees are crazy happy - from tech support to accounting to customer service! I have used several VoIP providers, for onshore and offshore dialing, and Nextiva has the most consistent high quality of calls at the best dollar value. Combined with their service, there is no other company that equals them!

Cons

Nextiva could use an update on their call center user interface. It is outdated but that does not diminish the great features and usability.

Review Source

RG

Russ G.  
Owner  
Computer Networking  
Used the software for: 2+ years

### "Great VOIP service"

April 3, 2024

5.0

Pros

Price was good. High quality voice transmission and good customer service.

Cons

Some techincal support seemed to not be US based.

Review Source

RK

Rikesha K.  
President  
Accounting  
Used the software for: Less than 6 months

### "Great telephone service"

December 1, 2023

5.0

Getting up and running on Nextiva. This was not all Nextiva's fault. There was difficulty in transferring my phone numbers from my previous carrier. Now that the transfer is complete, I expect a great experience.

Pros

Cost of phones and monthly fee for service.

Cons

Learning curve, but there is always a learning curve with something new.

Reason for choosing Nextiva

Features and it was recommended by telephone tech.

Review Source

PB

Paul B.  
Owner  
Law Practice  
Used the software for: Less than 6 months

### "Worst Customer Service "

January 7, 2023

3.0

BEWARE. Regret signing on with this carrier. Received equipment and many assurances of great customer service. Not so - needed assistance to complete set up since not so simple online and left on hold for more than 1/2 hour for chat (could not contact live agent). Then, in completing porting documentation was assured (have it in writing) on January 5 that porting would be done on January 11. Not so - porting was done later that same day, after hours with no other notice, and so now will be without ANY phone service for nearly a week - and told "with apologies" nothing could be done,. When tried to reach live responsible person "above" customer service agent, left on permanent hold. The worst business experience in my many years in business and plan to drop them as soon as possible.

Pros

Cannot say if they will provide good service and they ported me without notice and effectively left me with NO phone service for nearly a week! Customer "service - besides very long wait to reach every time - was hopeless and useless in response to my complaint. I expect to get their standard "sorry" response, but no satisfaction. And don't even try to reach management - put on perpetual "hold." Plan to disconnect asap and will be filing appropriate complaints with Authorities.

Cons

Have no idea. Just got and started and there will be NO service for week, putting me out of business for that time. Terrible.

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

Comcast had a lot of issues and was frequently broken

Review Source

Response from Nextiva

January 10, 2023

Hello, Paul. Thank you so much for taking the time to leave us your review. We are sorry to hear about your experience with our services and would love to connect and assist. A ticket has been created on your behalf, and one of our managers will reach out to you shortly to address your feedback. Thank you.

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