# Page 14 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

---

Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 14 - Reviews of Nextiva

## Showing most helpful reviews

Showing 326-350 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CH

Carl H.  
Marketing  
Automotive  
Used the software for: 1-2 years

### "Great for unifying communication with colleagues and clients"

September 13, 2023

5.0

Pros

Our company is using Nextiva to manage incoming customer contacts from multiple sources, as well as for easy communication internally. As a remote worker, Nextiva makes it possible to call, text, or chat with colleagues and customers from my own phone extention.

Cons

We have had a few issues working toward good integration between the customer index in our invoicing software and Nextiva's customer management. That said, the Nextiva databases are highly customizable and allow for a considerable amount of flexibility out of the box.

Review Source

LH

Lester H.  
Asset Manager  
Real Estate  
Used the software for: 6-12 months

### "NEXTVA is next level"

September 13, 2023

5.0

We no longer get dropped calls or any static compared to the previous provider.

Pros

I like how it was very easy and simple to set up and use.

Cons

I really do not have anything i disliked, so far everything is perfect.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reason for choosing Nextiva

I choose Nextiva because i got a very responsive rep. Teaser Sweeney

Review Source

VR

Verified Reviewer  
Founder  
Legal Services  
Used the software for: 2+ years

### "The quality of service has declined over time"

September 2, 2022

3.0

Early on, my experiences were good with Nextiva but over the years, the service has gotten worse for my team and me.

Pros

The call recording function seems to be the only thing working for me.

Cons

The desktop app is awful (I can't use it because people can't hear me) and the texting function is arduous, to say the least. There's no point in using it.

Review Source

Response from Nextiva

January 11, 2023

Hello, there. Thank you so much for taking the time to leave us your review. We're sorry to hear about your experience with our services and appreciate your feedback. If you, by any chance, are in need of support from our team, feel free to email us at reviews@nextiva.com your account info and we'll make sure to have someone in our team follow up with you ASAP. Thank you.

MD

Mike D.  
Executive Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "A great product with great support."

November 27, 2023

5.0

I highly recommend Nextiva. It is easy to set up and easy to use. The little help we needed in the first month was answered quickly by a great customer support staff.

Pros

Nextiva was extremely easy to set up and use. We were up and running in no time.

Cons

I haven't found anything about Nextiva that we haven't liked.

Alternatives considered

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Reason for choosing Nextiva

Nextiva was the best price and best solution for us. The excellent customer service was just an added benefit.

Review Source

JC

Jaimie C.  
Franchise Business Coach  
Public Safety  
Used the software for: 2+ years

### "Fantastic Partners"

December 5, 2023

5.0

I have worked with Nextiva for 5 year and have had multiple account managers. Processes and support have improved tremendously with \[sensitive content hidden\]

Pros

The ease in which setting up new users FSP has been amazing The \[sensitive content hidden\] are fantastic partners

Cons

Creating reports is not easy even with watching videos

Reason for choosing Nextiva

This was before my time with this company.

Review Source

AC

Andrew C.  
Associate  
Financial Services  
Used the software for: 6-12 months

### "Amazing service that is budget friendly"

September 14, 2023

5.0

We have been nothing but happy with our Nextiva service. They have provided a complete VoIP solution with every option we wanted, and then some, at an amazing price.

Pros

Full call control using an endless variety of call flow options, mobile connectivity, desktop app allowing you to take a softphone anywhere, voicemail via email, reliability, amazing customer service

Cons

The desktop app could allow for better call reporting, mobile app could be a little more user friendly for turning calls on or off(to your cell phone)

Review Source

AR

Amber R.  
Operator  
Food & Beverages  
Used the software for: 2+ years

### "Great Phone Service for Small Business Needs "

April 3, 2024

5.0

Pros

Nextiva offers a wide range of communication services, including VoIP (Voice over Internet Protocol) phone systems, video conferencing, team collaboration tools, and more. As a small business we've been able to streamline our communication needs with a single provider.

Cons

No complaints, Nextiva has provided us a great service that we use daily.

Review Source

HM

Henry M.  
Manager  
Medical Practice  
Used the software for: 1-2 years

### "Great for over 1000 calls a day"

November 16, 2023

5.0

good over all, have handle my calls and can record the all

Pros

Easy to use and tech reps have always helped me when needed

Cons

Sales rep may take a wile to reply with quotes

Reason for choosing Nextiva

availabilit, was not able to get a rep directly from avaya but so far so good

Switched from

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Call center feature, previows privide was very limimted on that

Review Source

VR

Verified Reviewer  
Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Stay away from It if you want good growth of your small business "

September 27, 2022

1.0

Very poor System

Pros

Portability. Nothing else I like about Nextiva

Cons

Everything else, Application, System. Poor customer IT support system, Instead of solving problem IT/System issues, they find your problem.

Review Source

Response from Nextiva

January 11, 2023

Hello, Kate. Thank you for taking the time to leave us your review. We appreciate your feedback and are truly sorry to hear about your experience with our services. If you by any chance are running into issues or need any assistance, feel free to reach out to us at reviews@nextiva.com mentioning your Capterra review, and we'll have someone from our team follow up with you ASAP. Thank you.

MJ

Marlon J.  
Owner  
Insurance  
Used the software for: 1-2 years

### "You should consider getting a Nextiva account"

February 7, 2024

5.0

Overall I have been a very happy user of the Nextiva platform. Its really a good system.

Pros

All the functionality that it offers for the costs.

Cons

Currently the mobile app development supports notification sound changes, but it does actually change the ringtones on my cellphone. :(

Review Source

JD

John D.  
CPO  
Government Relations  
Used the software for: 2+ years

### "Phone System for the 21st Century"

April 3, 2024

5.0

Lightyears ahead of the competition in terms of being user friendly

Pros

Their portal is a well thought out, state of the art software that is very user friendly.

Cons

Occasionally reaching customer service has been challenging, but most of the time they have been prompt.

Switched from

[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)

Originally it was pricing but that was quickly overshadowed by better software.

Review Source

SD

Stephanie D.  
Paralegal  
Legal Services  
Used the software for: 2+ years

### "Nextiva is great!"

November 27, 2023

5.0

Everything has been great. The services have always worked well, it's user friendly, and on the few occasions we have had questions, they have been answered promptly and thoroughly.

Pros

The fact that we can take the phone with us wherever we go. It's great to be able to travel as we often do for business, but still have customers be able to reach us on the same phone numbers. I also love that they can text those same numbers without us having to give out our personal cell phone numbers

Cons

Nothing. So far it's been absolutely great and I don't have any complaints!

Reason for choosing Nextiva

The portability factor, costs, and the fact that we preferred not to take up desktop space with traditional phones

Review Source

AF

Antonio F.  
Strategic Account Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent work tool whether in office or working remotely"

September 18, 2023

5.0

Overall, I've been very happy as a daily user and would recommend it to others.

Pros

Ease of use, the interface is easy to manage personal settings, and great reception whether over the laptop, over the phone or over mobile app.

Cons

I wish each device would recognize that I picked up the line and not show it as missed.

Review Source

TD

Tyler D.  
Senior Concierge  
Medical Devices  
Used the software for: 1-2 years

### "Nextiva in the workplace"

September 13, 2023

5.0

I am thoroughly impressed with the overall platform and interface with Nextiva in my workplace.

Pros

I enjoy the fact that Nextiva One allows my team of 7 to be in full control of the inbound calls.

Cons

I do not like that Nextiva does not allow us to have call analytics.

Review Source

GS

Gabriel S.  
CEO  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Exceed Every Expectation"

December 6, 2023

5.0

Our home maintenance company sought a robust communications platform with reliable support and excellent customer service. Nextiva not only met but exceeded our expectations, from the sales process to implementation. Every interaction was a pleasure, and the platform's tools align perfectly with our growth goals, ensuring an exceptional experience for our clients. In comparison to our previous provider, Ooma, it's safe to say that Nextiva outshines them in every aspect. While Ooma had good customer service, Nextiva's platform is notably more streamlined. The integration with our CRM is an added advantage that enhances our overall efficiency. We wholeheartedly recommend Nextiva to any business seeking a communications platform that can evolve with their growth. Our commitment to Nextiva is for the long term!

Pros

We purchased Nextiva's enterprise package and are enjoying the full features from call monitoring/recording to the mobile app.

Cons

We have no cons. The sales process was pleasant and focused on solving our problems rather than just making a quick sale. We highly recommend Nextiva!

Switched from

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

We wanted a full-featured business communications platform.

Review Source

EB

Eric B.  
ITS  
Computer & Network Security  
Used the software for: 2+ years

### "Good value for the money"

September 13, 2023

5.0

Very pleasant.

Pros

Easy to configure and deploy. Equipment came pre configured in our account, was mostly plug-and-play.

Cons

Auto attendant need fiddling but once configured it works like a charm.

Review Source

DY

Drevon Y.  
Sales  
Automotive  
Used the software for: 1-2 years

### "Great Service "

November 3, 2023

5.0

Overall experience is great with Nextiva!

Pros

Logging calls is a huge pro to Nextiva as it will save and record the call for you. great for if you are having to go back and listen to the call to pick up on some information you didn't get while being on the live call

Cons

The late response on the mobile app. Calls come in faster with office phone

Review Source

JL

Jennifer L.  
Inside Account Manager  
Industrial Automation  
Used the software for: 2+ years

### "Inside Account Manager"

September 14, 2023

5.0

I have been and will continue to be an extremely satisfied customer. The ease of using their phone system and software is a very attractive feature.

Pros

I like the flexibility that Nextiva offers. With having the app downloaded to my mobile device, I am able to bring my desk line anywhere with me.

Cons

There is nothing that I do not like about Nextiva.

Review Source

KA

Kim A.  
Executive Assistant  
Financial Services  
Used the software for: 2+ years

### "Happy Nextiva Customer"

September 13, 2023

5.0

Hands down the best Company we have ever had! anytime I have questions or need help Nextiva is always there for me, the customer service is impeccable! I always get what I need done quickly with a followup to make sure I am ok. I will always be a forever customer with Nextiva I can't thank them enough!

Pros

Nextiva's customer Service! it is the best! also their knowledge! they are always there to help me when I need help.

Cons

I do not have an Cons Nextiva is hands down the best!

Review Source

bW

bob W.  
network engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Great VOIP service "

January 17, 2024

5.0

Pros

Great product at a good price offers a ton of great and nifty features, that make this VOIP service great.

Cons

The customer service could be a little more helpful.

Review Source

JF

John F.  
Acct Manager  
Telecommunications  
Used the software for: 6-12 months

### "Solid business and good service"

April 11, 2024

5.0

Pros

Nextiva is easy for us to use in that we only had to set the app up once and then it keeps working well.

Cons

I wish that I could schedule a time to turn the app on or off

Review Source

CA

Caylee A.  
Maintenance Manager  
Real Estate  
Used the software for: 6-12 months

### "Best VoIP system"

November 9, 2023

5.0

Pros

The Nextiva platform transformed the way our remote workers are able to connect with our clients and customers. Since making the switch, there have been few glitches/down time using the system. Call quality has improved, and support when there is an issue is always there to help!

Cons

The mobile app is not available to our users in South Africa, but is available in Mexico.

Alternatives considered

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Reason for choosing Nextiva

Pricing and we believed it suits our remote team better

Switched from

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

We were struggling with calls constantly dropping, texts not going through, poor support

Review Source

JL

Jonathan L.  
Inventory Manager  
Automotive  
Used the software for: 2+ years

### "Amazing service"

November 3, 2023

5.0

The data speed and quality on Nextiva's network are impressive. Whether I'm streaming videos, browsing the internet, or using various apps, I rarely experience slowdowns or interruptions. This is crucial in today's fast-paced world.

Pros

The customer service provided by Nextiva is top-notch. They are always ready to assist with any issues or questions, and I've found their support to be knowledgeable, friendly, and responsive. Whether it's a billing question or a technical problem, they are there to help promptly.

Cons

Nothing I didn't really like about this company

Review Source

MA

Mohammed A.  
Business Partner  
Telecommunications  
Used the software for: Less than 6 months

### "Thank You Nextiva! Keep up the good work !"

December 9, 2023

5.0

Wise decision to availing Nextiva services.

Pros

Connectivity, result oriented. Great decision to moving my business to Nextiva.

Cons

I find it fairly expensive compared to the competitors in the market.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Issues with their bot system which restricted us from sending text messages. I started to feel that Ringcentral was deciding for us on how to use the services.

Review Source

MV

Melissa V.  
Compliance Consultant  
Legal Services  
Used the software for: 2+ years

### "Very happy with the service"

September 13, 2023

5.0

I've been very pleased with Nextiva. Service and support have always been quick to answer any of my questions. I love the versatility of having both a desktop phone and the use of my cell phone with the app. I used to be tied to my desk, now I can run errands if I have to and still answer the phone. The account page is fairly easy to navigate and has many helpful features such as call tracking. Call quality has always been great both on the desktop and the app.

Pros

I love the flexibility of being able to use your desktop phone or the app on your cell phone.

Cons

Setting holiday greetings and schedules could be a bit easier. Another feature that would be handy is being able to turn recording on with a button on the phone.

Reason for choosing Nextiva

The original person who selected Nextiva did so for the price and functionality.

Review Source

Similar Products

Featured