# Page 15 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Nextiva

## Showing most helpful reviews

Showing 351-375 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AH

Angela H.  
attorney  
Legal Services  
Used the software for: 2+ years

### "App problems"

November 27, 2023

5.0

The Nextiva App is Terrible. Good customer service.

Pros

I like the Price most about Nextiva phone system. I also like that I have faxing capabilities.

Cons

The app doesn't properly input voice mail messages, delete voice mail messages, or delete missed calls.

Reason for choosing Nextiva

I chose Nextiva for the price and because of a recommendation from a friend.

Review Source

CC

Chris C.  
Broker  
Insurance  
Used the software for: 2+ years

### "Saved a ton of $$$"

November 9, 2023

5.0

Pros

The cost. The savings alone made the transition to NEXTIVA VOIP made the decision a no brainer.

Cons

I honestly cannot think of a reason that would have caused me to not like any part of the process.

Review Source

MS

Melinda S.  
Operations Manager  
Education Management  
Used the software for: 2+ years

### "Customer service has greatly improved "

March 25, 2024

5.0

Pros

The speed and accuracy of solving issues has greatly improved this past year.

Cons

The clarity of the contract and retrieving a copy of contract were difficult.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Review Source

CC

Chanel C.  
Customer Experience Team Lead  
Retail  
Used the software for: 2+ years

### "Exceptional Quality & Service"

September 13, 2023

5.0

Pros

What I admire most about Nextivia is their support staff, and options. I love that you can reach someone fairly quickly on chat or phone to assist with any questions you have. Their chat feature has been the most efficient for me, since I often and helping customers when I have to reach out for assistance. So, it's important that I am able to multitask while I am requesting support.

Cons

Up until recently, I was looking for ways to cut cost on the monthly bill. However, after going through our options with support we were able to cut the bill considerably. I also did some pricing checking with other companies like HUBSPOT, and Gorgias, and pricing wise Nextivia still works best for the cost.

Review Source

ES

Erin S.  
Owner  
Accounting  
Used the software for: 2+ years

### "Great Product Great Service"

September 15, 2023

5.0

Nextiva has given me the freedom to use my cell phone with the app and has given me and business more credibility simply by 800 number feature. I have had great experiences with customer service when I have had to contact them and highly recommend this compnay to anyone!

Pros

I love Nextiva for many reasons but one of the best features is the ease of use- along with texting feature, 1-800 number included and local number all in one afforadable mothly price!I looked at several different phone comapanies and this is by far the best bang for your buck!

Cons

Occasionally the service is spotty in some areas but that is to be expected

Review Source

RS

Rebecca S.  
Owner  
Law Practice  
Used the software for: 2+ years

### "Great VOIP option for virtual business"

November 1, 2023

5.0

Pros

Customer Services is top notch. Call quality is excellent. Value is unmet. Reporting is excellent.

Cons

The user interface can be difficult to navigate

Review Source

DD

Daeton D.  
LPC/Digital Forensic Proffessional/Owner  
Mental Health Care  
Used the software for: 2+ years

### "Great Product with a good price. "

September 14, 2023

5.0

My experience has been fantastic. The system is reliable and the support is excellent.

Pros

There are multiple things I like about Nextiva. One of the best features is the phone system that allows you to use your PC to make calls and texts. For my business this is helpful to gain and maintain patients.

Cons

I do not like the fax and phone system, which are two different dashboards.

Switched from

[SmartLine](https://www.capterra.com/p/186626/SmartLine/)

The customer support with Godaddy was horrible and was twice as expensive. The system with Godaddy often did not work.

Review Source

VR

Verified Reviewer  
Director of Operations  
Insurance  
Used the software for: 2+ years

### "Good and Bad"

November 16, 2023

4.0

Mostly positive, other than the connectivity issues described above.

Pros

Easy to use, good customer support. Priced well

Cons

Phone app and desktop app are glitchy, and need to be uninstalled and reinstalled frequently, causing inconvenience. Call sometimes drop after time.

Reason for choosing Nextiva

recommended by close friend, that had a good experience.

Review Source

VR

Verified Reviewer  
Senior Information Technology Manager  
Mining & Metals  
Used the software for: 1-2 years

### "A really easy to learn, comprehensive system"

June 5, 2019

5.0

By the time we rolled out Nextiva, our business was very overworked. By implementing a comprehensive system that covered off all of our communications (internally and externally), we have been able to significantly decrease the workload of our staff. While they were nervous about having to undertake training, once they saw the benefits of the system, they were enthusiastic, and surprised about how easy it was for them to pick it up. Nextiva appear to have thought of everything, and we’re really pleased with how it’s going for us.

Pros

The NextOS system is very intuitive, and is easy to learn. All the different parts of the system work really well together, and it’s easy to add on new modules when required. For example, we just added live chat.

Cons

We had a lot of staff to train on NextOS, which put our staff under additional pressure when they were already under the pump. Thankfully, Nextiva were extremely helpful with the training approach which took a lot of the stress out of it.

Review Source

FB

FELISHA B.  
OFFICE MANAGER  
Utilities  
Used the software for: 2+ years

### "GREAT SERVICE! "

April 3, 2024

5.0

Pros

EASY TO USE, ANY USER FRIENDLY. CUSTOMER SERVICE IS FAST ONCE YOU GET TO THE RIGHT DEPARTMENT.

Cons

SETTING UP ANOTHER PHONE LINE IS NOT AS EASY AS IT SHOULD BE. CUSTOMER SERVICE TEAM IS NOT ALWAYS HELPFUL BETWEEN GETTING TRANSFERRED TO 4 DEPARTMENTS HAVING TO EXPLAIN YOURSELF MULITIPLE TIMES ON WHAT YOU NEED HELP WITH.

Review Source

NW

Nikita W.  
Senior Manager of Programs and Curriculum  
Financial Services  
Used the software for: 1-2 years

### "Adequate in most ways, but leaves me wanting more"

October 30, 2023

4.0

Pros

I like that the connection for phone calls works well.

Cons

The app is glitchy, and on more than one occasion, I've "returned a call" only for it to dial someone completely different. I also am disappointed at the lack of a group messaging feature with blind carbon copy recepients.

Switched from

[One Talk](https://www.capterra.com/p/268546/One-Talk/)

Price and app functionality encouraged us to make the switch.

Review Source

DD

Diana D.  
Office Manager  
Real Estate  
Used the software for: 2+ years

### "Great Customer Service"

November 17, 2023

5.0

Nextiva has been great to work with. I would recommend using them.

Pros

They have a team of specialists who do a great job of training you on the product and when you need to update something, they are quick to respond and help take of whatever needs to be done.

Cons

It took my team a little while to get used to a VoiP system and new phones. That's not on Nextiva, that's on us. The folks at Nextiva were very patient with us.

Review Source

AM

Antoinette M.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Efficient Telephone System"

September 13, 2023

5.0

Pros

\-Clarity of calls is exceptional.-Ease of use to manage calls like transferring and call forwarding

Cons

Since its VOIP, if our Internet is down, it will be down as well and cannot be used.

Alternatives considered

[Spectrum TeleTrack](https://www.capterra.com/p/130948/Spectrum-TeleTrack/)

Reason for choosing Nextiva

Better service and user interface.

Switched from

[Spectrum TeleTrack](https://www.capterra.com/p/130948/Spectrum-TeleTrack/)

It is highly recommended by a friend who set up our phone system

Review Source

DF

Denise F.  
Pre Construction Manager  
Construction  
Used the software for: 6-12 months

### "Great VOIP Company"

November 27, 2023

5.0

Rocky Start but after a while it got better with the elevated tech support.

Pros

The elevated Tech support is a must. We started with the standard not realizing there was a separate number we were paying for. That was extremely frustrating however once I was givien the correct number everything went smoothly.

Cons

Standard Tech support is useless. These people should have more training or should not be called tech support. They are a complete waste of our time and actually create more issues than they fix.

Reason for choosing Nextiva

The sales rep. was very good. The webpage looks good and does have a lot of self help options on it.

Review Source

JW

John W.  
Operations Coordinator  
Hospitality  
Used the software for: Less than 6 months

### "A Good Product with Difficult Onboarding"

February 4, 2021

3.0

Overall, I imagine our experience with Nextiva was somewhat anomalous. My guess is that our issues were related to COVID-19 and they were unable to attribute our delays to such. It is difficult to look past the frustrating onboarding experience, but I think Nextiva is a good provider now that we have overcome the technical issues. If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

Pros

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly. Reliable, domestic support is one of the primary reasons we switched to Nextiva and they deliver in that arena.

Cons

Our onboarding to Nextiva was, frankly, a terrible and protracted experience. While the staff I worked with were always helpful, the salesperson I worked with greatly oversold their onboarding turnover time. We were told our change from 8x8 could be resolved by month's end upon engaging their services. However, it took nearly three months to get our system going, which was frustrating because of the low complexity of our service requests. Once we made the full transition, our services were marred by constant technical issues with the phone app, so a complete delivery of services did not occur until 2021.

Switched from

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

8x8 had poor support and customer service and we were fed up with constant technical issues that took long periods of time to resolve.

Review Source

Response from Nextiva

February 5, 2021

Hello John, thank you for sharing your experience with us. We're sorry to hear that you had a challenging onboarding experience. We want to help resolve any ongoing issues. We'll have our team reach out ASAP.

AS

Anna S.  
IT Systems Administrator II - Telecommunications  
Renewables & Environment  
Used the software for: 6-12 months

### "Solid performance"

December 21, 2023

5.0

Pros

We've been met with a solid performance and support throughout rollouts at multiple locations. Everything is working well and any issues we run into are being resolved in timely manner. Interface is user-friendly and most things can be configured on the go.

Cons

Some features are available only through support. Masking outbound caller ID takes time.

Review Source

MT

Michael T.  
President  
Marketing and Advertising  
Used the software for: 6-12 months

### "Their good reviews must be fake"

March 3, 2024

1.0

Terrible from start to finish. I don't have one good thing to say about their VOIP service

Pros

Nextiva is awful. I have never written a bad review for a company, but my experience with Nextiva has made me want to find every review site imagineable and leave a bad review. It started with the sales person lying to me, then awful experience with their mobile and web apps, to now not being able to port my number away. They are AWFUL.

Cons

Lack of follow up for every issue. I would have to reach out to them multiple times to get a response.

Reason for choosing Nextiva

Because of your great ratings which are obviosly fake and misleading.

Review Source

Response from Nextiva

March 11, 2024

Hi there, we are sad to hear about your negative experience with Nextiva, and sad to see you go. Here at Nextiva we pride ourselves on our honesty and Amazing Service, and we strive to deliver both on every customer interaction. If there is anything I can do to help make this right, please reach out to me directly at reviews@nextiva.com. - Thomas from Nextiva

YA

Yadira A.  
Incoming Call Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great software for daily use"

January 25, 2024

5.0

The experiance is great and works ideal for our high volume of calls.

Pros

The different tools we have available and the prompt response to customer service

Cons

The way my status does not reflect accurately on the app or for me to see of my other peers to see.

Review Source

AB

Abe B.  
Case Manager  
Law Practice  
Used the software for: 2+ years

### "Nextiva in the fast world today"

September 13, 2023

5.0

Excellent

Pros

Nextiva is easy to use, reliable and very useful for the work I do on a day to day basis. I especially like how I can track the call flow and the text message feature. This allows me to follow up with my clients.

Cons

I cannot say nothing in specific. All features are very useful to me

Review Source

SP

Samir P.  
VP of IT  
Financial Services  
Used the software for: 2+ years

### "Nextiva makes Business Easy"

September 13, 2023

4.0

Overall good experience

Pros

Customer Service is very friendly and reliable. Always follows up.

Cons

Nextiva App reliability is not that good.

Reason for choosing Nextiva

I like nextiva customer service better

Review Source

GA

Guilherme A.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "One of the World's Best!"

February 21, 2024

5.0

Pros

Nextiva has been my go-to VOIP/UCAAS providers for the past 6 years. Fantastic customer service and service reliability.

Cons

I have no complaints in my 6 years of business together.

Review Source

CW

Cretia W.  
Adminstrative Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Perfect phones system for businesses "

March 25, 2024

5.0

Perfect at first didn’t like it but i love it now.

Pros

My favorite part is the app that you can put on your computer, that way i dont miss phone calls.

Cons

I was confused about how to transfer calls..the directions were not easy but finally learned.

Review Source

Response from Nextiva

March 28, 2024

Hi Cretia, I am glad our app has been so helpful in avoiding missed calls for you and your business. We pride ourselves on being built for any business type of any size, with solutions for every business communication need. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva

VR

Verified Reviewer  
Director of IT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "NextOS has been a very straightforward system to learn, but has a lot of great features"

May 6, 2019

5.0

We have been impressed with the functionality, and even though we have had the software in place for a few months, we are still realizing how powerful it will be for us to get a clear idea of what our customers need so we can adapt accordingly. The reporting functionality has also really changed our business as our high performers are now getting recognized accordingly – we have always said we are a high performance culture, but we have never been able to see who is performing well as clearly as we now. I would definitely recommend NextOS to any business.

Pros

NextOS has meant we are using one system for all of our customer touch points. We are able to track every customer’s interaction with us, and we can now work out how those customer interactions change over time and get a deeper interaction of how they are feeling. Our support team are more productive, and the team leaders are getting a lot of use out of the reporting. Prior to our switch to NextOS, they couldn’t run their own reports as it was too time consuming as involved multiple systems to determine how many cases each team member was involved in. The CRM captures all the information we require of it, and we are starting to use the survey tool as we learn more about the customer experience and work out at what points it would be good to get more understanding of what is happening for them. We can also use the data we are now getting to be proactive and escalate accordingly, so that high value customers that are not happy can automatically be diverted to deal with a manager which helps them more valued.

Cons

It was a really big change for our staff to get used to; we dealt with this by rolling it out in tranches to different areas of the business, and we had some of our team members trained as ‘super users’ so that they could be on the ground experts for others which worked well.

Review Source

JY

Joe Y.  
IT Manager  
Banking  
Used the software for: 2+ years

### "Friendly Customer Support"

September 18, 2023

5.0

Pros

Customer Support went out of way to help our need when we couldn't do anything to help ourself.

Cons

Call Center program call Unity is not managed by Nextiva support.3rd Party had to involve with licensing.

Review Source

LC

Lori C.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Excellent Customer Service"

February 21, 2024

5.0

Since the time I signed up I was contacted with step by step instructions of what to expect, and what to do. They had someone walk me through the set up and showed me how to make changes on my own. If I had any questions with anything I had a person assigned to me \[sensitive content hidden\] who would email and call me regularly to make sure I was all squared away with my services.

Pros

I got to speak to a person and not a machine, AI or a bot. I real person helped me set up my system. The system is user friendly and very affordable! I got a business phone, fax and a toll free number. Texting (through the app with my business number) is also a great feature, I really wanted. and got...Yayyy.

Cons

Hmmm...The cost is too low??? Oh wait that's a pro. Never mind.

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

Cost Savings was the main reason. The customer service just blew me away though. I go to businesses to get the best prices but I don't expect VIP service. With Nextiva you got both. Mind blown!

Review Source

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