# Page 16 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Nextiva

## Showing most helpful reviews

Showing 376-400 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SH

Shawn H.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "Love Nextiva"

December 19, 2023

5.0

Great. They are very easy to deal with and contact when needed.

Pros

Ease of use. Customer Support, the support staff is friendly.

Cons

Rare Occasions it can be a wait for tech support, but that is very rare

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Price, ease of integration and support.

Review Source

IT

Igor T.  
IT MANAGER  
Financial Services  
Used the software for: 1-2 years

### "Happy to have NEXTIVA for VOIP"

December 12, 2023

5.0

Overall we are happy with NEXTIVA. I would recommend it for VOIP

Pros

Service works every day. Number of customizable features are helping with everyday business' goals.

Cons

Sometimes when I have a complex task to perform I have to ask support for solutions

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Switched from

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

price and number of services provided. Call recording.

Review Source

DB

Danielle B.  
Office Administrator  
Legal Services  
Used the software for: Less than 6 months

### "Nextiva Service "

December 29, 2023

4.0

Similar to other options. Customer service is usually very quick to answer and are very helpful. Dedicated sales rep is also really responsive.

Pros

Was able to quickly get service set up and the phone system working as intended.

Cons

Their dashboard is not the most user friendly and you have to click around sometimes to find exactly what you are looking for.

Reason for choosing Nextiva

They were competitively prices, they offered the features that we needed and were able to get service started within a day

Review Source

AH

Andrea H.  
CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Great product and Service"

November 28, 2023

5.0

Pros

This is a very great, productive, and affordable phone and fax service. Excellent customer service and support team. They are quick to respond and address issues on hand. They also go the extra distance to follow-up to ensure everything is running smoothly.

Cons

mobile app updating and holding continuous calls

Review Source

NH

Norman H.  
owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Nextiva User"

December 6, 2023

3.0

knowledgeable support, and easy to understand

Pros

Price, and to setup the system was easy

Cons

outages, a few time the line went dead while talking to customers

Alternatives considered

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Reason for choosing Nextiva

had to get something set up right away and Nextiva was easy to get setup with no down time

Switched from

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

price and support and being able to get ahold of anyone in support when needed

Review Source

VR

Verified Reviewer  
System Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Wish their Call Manager was more integrated"

December 5, 2018

3.0

Pros

Initially what I liked about this software was that it allowed for me to work remotely and be able to see the status of my co-workers in the main headquarters. The call manager feature which used to work somewhat decently was a great integration with my Polycomm VVX500. it made managing multiple calls a lot easier from straight from your computer.

Cons

Recently they stopped supporting it and now have made it part of an upgraded feature which means you have to pay more money. they have not provided an alternative which is really frustrating and now that makes call conferencing and waiting and managing multiple calls a lot more difficult. Their support was not very helpful either.

Review Source

SG

Sarah G.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Mobile app is super easy to use"

October 17, 2019

5.0

The quality of service is unmatched. The app is super easy to use, and keeps me organized. The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help. Overall, Nextiva has helped me be more efficient in my business and I know it has helped my colleagues within our company as well.

Pros

Mobile app is easy to navigate, never gives me any trouble.

Cons

That I didn’t switch over sooner, it would have saved me a lot more business.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

My calls were getting dropped constantly, and every time I called for help, I was put on hold by representatives that were impatient and didn’t get my problems resolved. Bad service and bad customer service hurt my business.

Review Source

TD

Theia D.  
President  
Food Production  
Used the software for: 1-2 years

### "Great to Speak to Live People!"

December 22, 2023

4.0

Customer service was very understanding and tried to help even when they could not.

Pros

Being able to speak to live people directly to get help. Personable.

Cons

Set-up time. Technical difficulties and getting to the right person

Review Source

MA

Mark A.  
Administrative Supervisor  
Hospital & Health Care  
Used the software for: 1-2 years

### "bang for the buck"

September 13, 2023

5.0

Nextiva is HIPPA compliant & this was an important issue for us to address

Pros

Nextiva is easy to use and is a significant cost savings over the alternatives

Cons

I would like to see the mobile application improve

Alternatives considered

[AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/)

Reason for choosing Nextiva

Cost savings & reviews

Review Source

VR

Verified Reviewer  
Network Engineer  
Legal Services  
Used the software for: 6-12 months

### "Smart Technology & Smart People"

December 6, 2018

5.0

The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. We couldn’t fault them on anything. The team they have working on our project is a bunch of really nice people, who are also amazingly talented and very “up on the tech” which we really benefitted from. They are clearly very engaged and want to make the launch a success. We felt like we got a service that was well above expectations. For the service alone I would recommend checking out Nextiva. We don’t have a huge IT team so it’s really a big win if the heavy lifting in terms of the work load is handled by the vendor. In this case Nextiva handled everything for us and not only that the response has been great too. We’re very happy.

Pros

Nextiva has some very sophisticated tools for businesses. They make smart solutions that are simple to use but high complex in the background. Its what technology should be. I’m not a tech guy so I don’t need it to be more difficult than it already is. These tools work very well for us.

Cons

I can’t think of anything negative. They did what was promised!

Review Source

VR

Verified Reviewer  
Senior Solutions Engineer  
E-Learning  
Used the software for: Less than 6 months

### "A lot of features packed in a single platform - unbeatable"

April 18, 2019

5.0

We have been very impressed with how much Nextiva thought of when they were creating NextOS, and are looking forward to seeing what other features are rolled out in the future that we may find useful.

Pros

Nextiva have really delivered a total single platform communication system – NextOS is a great product, that delivers on all fronts. We were running multiple systems and everyone needed two monitors and lots of tabs open in order to follow all our processes and capture the same information across multiple systems. We had tried to make it more efficient and streamline as much as possible, but when you are using multiple tools there’s only so much you can do. We always thought that was just the way it had to be, but once we found NextOS we realized we could simplify the entire business by moving to a single platform for all our business communications. Having everything on one platform has increased our data quality and the quality of the reporting, while also reducing the time taken to create those reports. It gives us a lot better view of our customers, what they are wanting, and the sentiment analysis is really beneficial. It’s saved all of our staff a lot of time, and new starters to our business always comment that it’s so much easier having one system that does everything compared to their other workplaces. We were impressed with Nextiva’s approach to training and followed their recommendations and we were pleased with how that went. It was a big change for our business but their high level of support really helped smooth out the process.

Cons

It’s a big change for staff when you are implementing a new system that they will be using for 95% of their work day. It replaced a lot of other systems, so the business change was significant.

Review Source

TM

Theodore M.  
IT Director  
Real Estate  
Used the software for: 2+ years

### "Nextiva Support"

March 25, 2024

5.0

Pros

Nextiva easily has the best support staff of any company I've worked with. I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva is so much easier to work with than anyone else. Honestly, I don't even like having voip phones but they save a ton of money so if you have to have voip, Nextiva is an excellent choice.

Cons

Voip phones in general are harder to use than normal landlines. Not exactly Nextiva's fault

Review Source

CG

Cristopher G.  
Sales Service Coordinator  
Telecommunications  
Used the software for: 6-12 months

### "WOW Nextiva! "

December 12, 2023

5.0

Pros

Ease of use is a big thing of mine I always need to able to figure the system out without much training. But if I do ever need anything I can call Nextiva and they can assist me with much appreciated service.

Cons

One of the cons of the Nextiva App are that as users we cannot delete the call log, even if it is a mile long. And that it functions better on data rather than Wi-Fi a lot of customers do not want to pay for unlimited data on occasion.

Review Source

KS

Kennith S.  
Plant Electrician  
Farming  
Used the software for: Less than 6 months

### "Ease of access and implimentation"

December 5, 2023

5.0

We are Big Fans of Nextiva now and are overall extremely pleased with services.

Pros

The team at Nextiva was super helpful, communicative and made the implementation of our VOIP phone system and emergency intercom system was amazing. Overall very satisfied with Nextiva systems and will be keeping them around for a while.

Cons

There are a few of the phone systems that we have to use according to limitations of programing at this time. However, Nextiva is working towards implementing changes to give us 100% access.

Switched from

[MIDOCO Mid-office](https://www.capterra.com/p/251238/MIDOCO-Mid-office/)

They promised access for the emergency intercom system through the SIP protocols and when we had the system in place they denied us access to this and tried to force a different and out of date system (aka: expensive) on us to accomplish the task that Nextiva was able to implement in a matter of minutes.

Review Source

MV

Mauricio V.  
Executive Assistant  
Construction  
Used the software for: 1-2 years

### "Efficient Telecommunications Solution for Small Teams"

November 1, 2023

5.0

I have experience working with multiple providers in the telecommunications space, primarily in voice-over-IP systems or services. I think Nextiva offers a good range of services. We are a small team at our company and we don't have an internal IT department. Nextiva makes it easy for us to administer our phone numbers, extension numbers, and anything regarding how people contact us on the phone. In terms of value, after seeing how much a company can spend on these types of systems, I think their pricing is fair. What I like the most is how easy it is to get support on the phone. Whenever I have an issue, I'm usually able to resolve it in one call.

Pros

There's a good range of services integrated into one provider/website/application.

Cons

Since they provide multiple services, you do need to think very well about what you need, and get used to how to navigate each part of your system.

Review Source

PM

Petra M.  
Inside Sales  
Consumer Goods  
Used the software for: 2+ years

### "Decent system "

January 25, 2024

4.0

Pros

Using Nextiva and NextivaOne App for more than 2 years. I have not experienced any major technical issues.

Cons

Multiple user names and web link to access different functions.

Review Source

MM

Mrs M.  
Program Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Nextiva works "

April 3, 2024

4.0

Overall, my experience with Nextiva is good quality.

Pros

You can log in from phone or computer, simply.

Cons

Calls sometimes are choppy and or they drop.

Review Source

GC

Gale C.  
Executive Assistant  
Apparel & Fashion  
Used the software for: 6-12 months

### "Good value"

December 12, 2023

5.0

Overall the phone system works great for our small business.

Pros

The cost was much less expensive than purchasing a new phone system, the ability to answer calls when away from the office on your cell phone is a very good option.

Cons

Too many steps to transfer calls to voicemail.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

The system we had was very old and we could not get parts to fix it.

Review Source

Donny H.  
IT Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Nextiva is a great software fot startups! "

April 6, 2023

4.0

Pros

It was great at helping us create an inbound line for our office.

Cons

It didn't work well with some of our Yealink phones.

Review Source

Response from Nextiva

April 12, 2023

Hello, Donny. Thank you so much for taking the time to leave us your review, we appreciate your feedback!

RJ

Raymond J.  
Sales Rep  
Marketing and Advertising  
Used the software for: 2+ years

### "Nextiva rates a 10 in my book"

November 27, 2023

5.0

Nextiva covers all of our needs and would definetly recommend them to any small business !

Pros

Covers all of our needs much better than other systems we have used previously .

Cons

Honestly I don't really have any Cons :

Review Source

Connor D.  
Operations Manager  
Construction  
Used the software for: Less than 6 months

### "Great product!"

December 18, 2023

5.0

Pros

Nextiva is a great solution for businesses that need to create company phone numbers and assist customers daily!

Cons

The text message pages don't refresh in real time so I have to refresh every time. Sometimes carplay doesn't work with calls which can be annoying.

Review Source

jM

jeannie M.  
owner  
Medical Practice  
Used the software for: 2+ years

### "easy to use"

April 10, 2024

5.0

no issues for all the years of use so great experience

Pros

i love the transfer to email for missed calls, but love the faxes to emails so toner is not wasted printing junk emails

Review Source

GA

Gary A.  
Project Manager  
Consumer Services  
Used the software for: I used a free trial

### "Great Start!"

January 7, 2024

5.0

We're switching from a different provider (I won't mention Vonage). Nextiva was less expensive seems to have a better solution and their customer service is worlds ahead in knowledge and their ability to communiate.

Pros

Set up was easy. Nextiva set up rep was courteous, knowledgeable and worked fast. Some edits to set were needed after initial testing. Technical support was very knowledgeable spoke clearly (HUGE plus) and listened well. They also agreed to testing changes before we got off the phone in case more adjustments were needed.

Cons

Setting up the texting capability wasn't as easy and clear cut as I understood from the sales group.

Reason for choosing Nextiva

Had the features we wanted and price was reasonable.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage didn't support MMS or group texting. They also had very poor customer service. Most of their agents didn't speak clear English and availability to speak with someone was a challenge.

Review Source

AP

Ann P.  
Office Manager  
Mental Health Care  
Used the software for: 1-2 years

### "Great product for Small Business Needs"

November 15, 2023

4.0

We have had great customer support with Nextiva!

Pros

We like the flexibility to have the system grow with our company

Cons

Internet connectivity can be trickey at times, but this is not nextiva's fault most of the time. If there are glitches they are able to work on them quickly!

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Too many troubleshooting issues and customer service not very helpful

Review Source

TA

Terese A.  
vCIO Assistant  
Information Technology and Services  
Used the software for: 1-2 years

### "Great service at a great price!"

November 27, 2023

5.0

Pros

Easy to use. You don't have to be a rocket scientist to use their products. Great support.

Cons

Nothing to complain about. Nextiva makes it easy.

Switched from

[Star2Star](https://www.capterra.com/p/234427/Star2Star/)

Overpriced, horrible support. Tired of their games.

Review Source

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