# Page 17 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Nextiva

## Showing most helpful reviews

Showing 401-425 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AF

Ana F.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Great Service"

December 28, 2023

5.0

Recently we moved to new location and had to move all equipment and set up everything again. The process was easy, with tech and customer support we seted up everything quickly.

Pros

I like to receive my voice mail messages to my email. Quick and friendly customer service.

Cons

I don't have anything to add about cons.

Review Source

MS

Mike S.  
Community Association Manager  
Commercial Real Estate  
Used the software for: 6-12 months

### "Very Efficient "

November 27, 2023

5.0

The setup was very smooth since Nextiva organized a training video. Communication is very effective.

Pros

The setup was very smooth since Nextiva organized a training video. Communication is very effective.

Cons

I have not ran into any errors yet so far.

Switched from

[Blueface Hosted PBX](https://www.capterra.com/p/144644/Blueface-Hosted-PBX/)

Blue Face have ended services beginning of February 2024.

Review Source

EH

Eric H.  
Manager, Analysts  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Nextiva is a perfect product for small to midsize businesses"

December 6, 2023

5.0

Very pleased. Rarely have issues with them.

Pros

Nextiva is a bang for your buck if you are looking for a reliable, easy to use VoIP software.

Cons

It is not for a very very very sophisticated organization. Do not use if you are bank of america or google.

Review Source

MM

Melinda M.  
PM  
Consumer Services  
Used the software for: 1-2 years

### "Wonderful Product"

December 4, 2023

5.0

It is an easy product to configure and manage.

Pros

How easy it is to use. Also, I really like the team on your help desk.

Cons

The cost is a bit higher and sometimes the reports don't calculate quite correctly.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Nextiva

Some of our sites were already using Nextiva and made sense to move everyone over.

Review Source

YB

Yovana B.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Ported land line"

April 17, 2024

5.0

I am overall pleased with the service so far. I felt the porting process could be better and smoother.

Pros

I liked having the portal at the tip of my hands.

Cons

I dont like 2 different portals for fax and phone

Switched from

[eFax](https://www.capterra.com/p/174254/eFax/)

having the phone and fax with nextiva was more cost effective

Review Source

JD

Jessica D.  
VP  
Management Consulting  
Used the software for: 1-2 years

### "Easy to use and Manage"

December 20, 2023

5.0

It has been so easy using Nextiva, I love that we can route workflows, teams and users all from an easy click.

Pros

I love that Nextiva is easily manageable. I can change our flows and teams at any time without having to call support! I love the teams feature the best!

Cons

Everything works very well with Nextiva, I think the only thing that I would have enjoyed would have been more upfront support with setting up work flow.

Review Source

DF

David F.  
CEO  
Online Media  
Used the software for: 2+ years

### "Best VOIP for the price!"

November 17, 2023

5.0

Pros

I really enjoyed how easy it was to set up my call flows.

Cons

Sometimes UI has been clunky, but most recently they fixed that.

Review Source

RT

Rachel T.  
Accounts Payable Analyst  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Love Using Nextiva!"

September 13, 2023

5.0

We have several store locations throughout the country. This helps keep all phone lines in one place. Not needing to contact several different companies to get phone service.

Pros

I love how I can have the app on my cell phone and computer. If I'm working on my computer the call will come through. Whereas if I'm using my cell phone away from my computer, I can still take business calls without having to give out my cell phone number for business purposes.

Cons

The only thing I can think of is the amount of spam calls I receive. I wish there was a way to get notice if a call is potentially a spam call.

Review Source

RT

Roy T.  
President  
Insurance  
Used the software for: Less than 6 months

### "Nextiva is great."

March 27, 2024

5.0

It has been great so far! The service has met my expectations and the customer service has been great.

Pros

Works well. Much lower price than previous provider. Customer service is also much better than previous provider.

Cons

Just need to get faxes to show up in emails.

Alternatives considered

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Reason for choosing Nextiva

better rates. They gave me an offer on the new phones I couldn't refuse, plus I was able to speak a live person who helped me get everything set up, instead of emails.

Switched from

[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/)

Prior service was not good and the customer service was not good either.

Review Source

KD

Kim D.  
Director  
Telecommunications  
Used the software for: 1-2 years

### "Best in the business"

February 20, 2024

5.0

Pros

Nextiva support team is over the top. Portal is user friendly very easy to use.

Cons

There is nothing I don't like. The team is responsive and the product works well.

Review Source

SM

Sylvia M.  
Treasury and Tax Manager  
Executive Office  
Used the software for: 2+ years

### "Review of Nextiva"

November 27, 2023

5.0

Overall experience with Nextiva has been great. No complaints.

Pros

Nextiva is a great product. Easy to use. The website is user friendly. Customer service is very helpful and also pleasant.

Cons

I do not have any cons to list about Nextiva.

Review Source

LG

Lucas G.  
Manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Excellent"

November 4, 2023

5.0

Super awesome and i really liked there customer service always ready to help with no hesitations.

Pros

There call forwarding options where we are reroute the calls very easily and none calls are missed by the agents.

Cons

Texting system can be upgraded sometimes very slow.

Reason for choosing Nextiva

Great price, many options at much better price and super Analytics mode.

Switched from

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

There High price and always having issues in the system regarding texting calling or just getting logged in. It use to always happen every few days' and no actions were there.

Review Source

MA

Margene A.  
Customer Service Manager  
Retail  
Used the software for: 6-12 months

### "Super easy all around"

September 13, 2023

5.0

It's been great! Super easy.

Pros

Getting a real person on the phone when I need one, there has been a time or 2 that I was put on on hold but the live chat worked just as well!

Cons

The taxes seem high but they are consistent and up front about all of the fees.

Reason for choosing Nextiva

I googled and they had good reviews and when I called someone picked up and was very helpful.

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

SO many hidden fees it doubled my quote.

Review Source

SC

Sarah C.  
Marketing Coordinator  
Retail  
Used the software for: 1-2 years

### "Works well for multi-users"

April 3, 2024

5.0

Overall a positive experience when compared to similar companies used in the past.

Pros

The messaging is a great way to share contact with customers. It is easy to transfer calls to colleagues.

Cons

It requires quite a few restarts and updates.

Review Source

DH

Debra H.  
Administrative Assistant  
Real Estate  
Used the software for: 2+ years

### "Service Rating"

March 6, 2024

5.0

Easy to reach live agent Knowledge base of agent in answering inquiries accurately Completion of issues during one phone call

Pros

Nextiva personnel diligently worked from the first point of contact (live chat) to a live agent dedicated to being sure I was satisfied.

Cons

Number of phone lines required to sustain our business.

Review Source

AA

Alvaro A.  
Account Director  
Construction  
Used the software for: Less than 6 months

### "Great customer service "

March 13, 2024

5.0

Great experience setting up the system super easy.

Pros

The customer service team was very helpful.

Cons

I’m very happy with the service and the customer service agents.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Did not receive the support needed to fix an issue with my phone system. Someone else was using my number and I ended up being the one dealing with fraud.

Review Source

Response from Nextiva

March 15, 2024

hey there Alvaro! I am sorry to hear about your negative experience with one of our competitors! At Nextiva we pride ourselves on being the best, and we commit to delivering Amazing Service every chance we get. Reading about how easy your Nextiva set up was is music to my ears as well! If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva

SP

Stacey P.  
Office Manager  
Mental Health Care  
Used the software for: 1-2 years

### "Our experience"

December 5, 2023

5.0

Pros

Nextiva is a user friendly product that has allowed our small business to make call flow adjustments and modifications with ease. It has allowed us easily modify phone coverage when needed.

Cons

We've experienced one down day with Nextiva, but the company did a good job of communicating what was happening.

Review Source

JC

Jorge C.  
Purchasing Manager  
Textiles  
Used the software for: 2+ years

### "Excellent Call Center Service !"

March 29, 2024

5.0

Pros

Easy to use . Great User Portal . Nextiva Customer service friendly and fast response .

Cons

Nothing at all . At this time Nextiva has fulfill all our expectations .

Review Source

AV

Ashley V.  
Client Manager  
Financial Services  
Used the software for: Less than 6 months

### "Amazing Product"

April 15, 2024

5.0

Pros

It's ease of use and ability to integrate has allowed me to complete my daily duties faster and more efficiently.

Cons

I have not come across any negatives to this program.

Review Source

AG

Archie G.  
Owner  
Accounting  
Used the software for: 2+ years

### "Give Nextiva A Try"

January 24, 2024

5.0

I am please with the level of customer service being provided. It's one of the best out there.

Pros

Good Service appreciated. Great Job Guuys!!!!!

Cons

Wait time can be painful. But most places do have wait time.

Reason for choosing Nextiva

Competitive pricing and awesome customer service.

Review Source

KH

Kristin H.  
Co-Owner/Attorney  
Legal Services  
Used the software for: 2+ years

### "Great Option for my Small Business!"

September 14, 2023

5.0

My overall experience is great.

Pros

I love being able to use my Nextiva system no matter where I am working from. I tend to work from my brick-and-mortar store, my home office, or even on the road via my cell phone. I use both a physical phone, the app on my cell, and the application for my PC and all are great! I love being able to contact my clients via phone or text message using the system and also appreciate the voicemail transcripts. We also use the fax systems to correspond with the IRS which is easy, fast and reliable!

Cons

I have not experienced any issues in the 3 + years of using this service.

Review Source

MV

Michaella V.  
Executive Assistant  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Excellent phone service"

February 6, 2024

5.0

Excellent. I have appreciated the customer service

Pros

Ease of use online and on mobile app. Texting capability

Cons

Navigating user profiles can sometimes be tricky

Reason for choosing Nextiva

This was honestly our first and only choice.

Switched from

[Google Drive](https://www.capterra.com/p/161425/Drive/)

We wanted to cut costs and nextiva was a better option. We also wanted text capabilities

Review Source

VR

Verified Reviewer  
Data Analyst  
Consumer Services  
Used the software for: 6-12 months

### "Nextiva for All Your Calling Needs"

May 11, 2021

4.0

Overall our experience with Nextiva is much better than with the previous service we were using but it does still have room for improvement.

Pros

Nextiva customer support is pretty incredible. They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

Cons

We use Nextiva for our remote team exclusively on mobile devices and Nextiva’s main focus seems to be on desktop phone support so I feel like there are some glitches and issues that need to be addressed on the mobile side of things but overall it works well. Texting works but is complicated and that is frustrating but calls seem to work fine

Review Source

Response from Nextiva

May 19, 2021

Thank you for your review and your open and honest feedback on the Nextiva app. We're pleased to hear that you're enjoying the Nextiva platform and the Amazing Service that comes with it.

CC

Chip C.  
Owner  
Law Practice  
Used the software for: 2+ years

### "Very pleased for many years now"

December 28, 2023

5.0

Very good working with Nextiva over the last several years

Pros

Customer support was excellent and phones work great

Cons

The app is a bit clunky and can be hard to use effectively

Switched from

[AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/)

Wasn't happy with the other system and wanted VOIP

Review Source

WM

Wesley M.  
Office Manager  
Mental Health Care  
Used the software for: 2+ years

### "Nextiva has been great for our practice!"

December 18, 2023

5.0

Fantastic! The service has been great and I would highly recommend them to anyone.

Pros

In over 2+ years of daily service, we have never had an issue sending or receiving calls and the call quality has been great!

Cons

The mobile app does not always update with missed calls and voicemails. Sometimes it is necessary to close and reopen the app to get missed calls and voicemails to show up.

Review Source

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