# Page 18 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Nextiva

## Showing most helpful reviews

Showing 426-450 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SF

Sheri F.  
President  
Hospitality  
Used the software for: 2+ years

### "GREAT CUSTOMER SERVICE"

March 21, 2024

5.0

Pros

The support one gets in setting up a call and the wide range of services offered to deliver a very professional and efficient communication system to us

Cons

Its complex with many many features and one needs a good support system from NEXTIVA to manage the complexities of the system.

Review Source

Response from Nextiva

March 28, 2024

Hi Sheri, I am glad our support team was so helpful and efficient! If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva

JL

Jessica L.  
Office Manager  
Insurance  
Used the software for: 2+ years

### "Setup and Use"

April 2, 2024

4.0

The initial setup of the users is the most aggravating part of the process. Once is is up and running, we have not had any problems.

Pros

It is super easy to use once the setup process is completed.

Cons

Took multiple times reaching out to sales in order to have our account setup accordingly for all users.

Reason for choosing Nextiva

Only option available to us years ago for fax capabilities.

Review Source

VR

Verified Reviewer  
Owner  
Insurance  
Used the software for: Less than 6 months

### "Worst product AND service I've ever experienced from the same company!"

September 11, 2019

1.0

Worst experience of my life with a service provider! I was lied to on what the system could and couldn't do and when I finally realized it (after wasting 2 weeks of my time trying to make it work!) I've sent 4 tickets to support asking to cancel the contract they forced me to sign and all I get is an email back saying they will "get back to me shortly" but NO ONE EVER GETS BACK TO ME! I've also spent HOURS on the phone with their customer service and after leaving me on hold forever they come back on the phone and tell me someone will call me back within the next 24 hours, that was A WEEK AGO!!! SERIOUSLY???!!! Am I the only client they decided to completely ignore or are all these amazing reviews a LIE? How can a company have SO MANY raving reviews but then ignore a client for 3 weeks and get away with it?! This is insane! I will at least try to post this on any and every site I can think of because it feels that the only time you get any service now days is if you take to social media! That's the only time company's listen to you nowadays!!!

Pros

absolutely nothing! I've spent HOURS with customer service because NOTHING ever works

Cons

worst product AND service I've ever experienced from the same company!

Reason for choosing Nextiva

because they told me a lie!

Review Source

AW

Angelica W.  
CEO and Founder  
Marketing and Advertising  
Used the software for: 1-2 years

### "Nextiva Is The Premium Choice for Streamlined Business Communications"

March 13, 2024

5.0

Overall, I love being a Nextiva customer. Special thanks to the Nextiva Team who helped me set up my account and gave me a warm welcome back to Nextiva as a returning customer. \[sensitive content hidden\], Sales Development Representative I \[sensitive content hidden\], Sales Development Representative \[sensitive content hidden\], Nextiva Service Delivery Team

Pros

As a new business owner, I am excited to invest in business tools that will set me up for success. For me, being a Nextiva customer is top-tier. They have excellent customer service and my business needs are met at an affordable rate. I am taking my business calls with confidence and bye-bye to using my cell phone to communicate with prospective clients.

Cons

I do not have any cons at this time about Nextiva.

Reason for choosing Nextiva

I chose Nextiva because they were an affordable choice and the customer service is top-notch.

Review Source

Response from Nextiva

March 15, 2024

Hey there Angelica! I am so happy you were met with Amazing Service at every step of your Nextiva journey. Being able to simplify your business communication solution, while providing a more comprehensive answer than our competitors is also always great to hear. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva

LE

Lukas E.  
Professional Salesman  
Retail  
Used the software for: 1-2 years

### "Nextiva is the best!"

November 3, 2023

5.0

Simple, easy, affordable and most importantly, has improved our sales overall for the company.

Pros

Its just so simple to use, answer company calls on the go and track.

Cons

not to sure i dislike anything at all haha

Review Source

MC

Maddie C.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Our experience with Nextiva"

April 3, 2024

5.0

Great. As stated my main dislike is the website. When I call in, it typically is not a short call, but I know that my issue is being resolved entirely and wholly, by someone that typically does seem to care, and takes a lot of time to fix things. Setting up new phones is also very easy as well as easy to order.

Pros

We are a growing cleaning/restoration company, so we are 24/7/365. I can't recall any interruptions in service whatsoever, aside from things unrelated to Nextiva.

Cons

I do not really like using the Nextiva OS website. I find it a little clunky to use and prefer calling in.

Review Source

VR

Verified Reviewer  
IT Director  
Automotive  
Used the software for: 6-12 months

### "A customer friendly CRM tool that packs a lot of punch!"

April 24, 2019

5.0

In general, we needed something that was more sophisticated than our old system and NextOS has really fit the gap we had. The smart features and design make it pleasant to work in and it’s always great when we can keep both our people and our customers happy at the same time. I believe there are also a number of efficiencies gained by having the one system instead of 3-5 different ones that created a disjointed process for us. Saving time is important to us as we only have a small team and lots of customers to look after. Anything that reduces our effort is a godsend in my opinion.

Pros

The NextOS system has changed the way we work with our customers. There has been a big improvement in the way we work with them and there is a noticeable difference. The process from sales all the way through to fulfillment and all of the customer service points in between have been “smoothed” over as we have this new single view of the customer. Anyone that comes into contact with the customer is able to help them and has a clear idea of where they are at in our process and how to move them forward, or resolve whatever their problem is. Our team are loving the new system and it was relatively simple for them to get trained and up and running on it.

Cons

It’s probably too soon to say. We have only been live for a couple of months. At this stage I think the major con would be the cost. It’s not a cheap system.

Review Source

VR

Verified Reviewer  
Senior System Analyst  
Printing  
Used the software for: Less than 6 months

### "Our Contact Center is now using Nextiva and it’s going really well"

April 26, 2019

5.0

Very happy with how it’s going a few months in. The work in getting our business ready for the change was very worthwhile and our contact center is more efficient than it has been before. The staff are happy with the change, and management are really pleased with the level of reporting that we can get out of it, both in terms of our how our staff are going, but also with regards to our customer experience.

Pros

All aspects of our contact center (phone calls, emails, and customer chats) are managed now on the one system which is really good. Everything is tracked together, and we have been able to eliminate the standalone databases we were maintaining to track everything which has freed up an FTE for us (previously this was a full time job). Our staff find it a lot simpler and as a result their morale has improved. Staff used to not like dealing with customer chat, as they (rightly or wrongly) felt like it wasn’t given the same level of recognition as other methods of communications with customer, so staff that were asked to deal with that would usually get grumpy. Because our reporting is a lot better now, and the complexity of the interaction is tracked properly, we don’t have that problem anymore. We are looking to expand our contact center so that we have two in multiple locations to expand our availability hours across multiple time zones, and we now feel like this is a viable option.

Cons

Lots of work went into the transition to ensure we had captured the correct business requirements and training requirements – Nextiva were really supportive throughout this process and I can’t fault their service at all, but it was still extra work that we had to absorb leading up to the transition.

Review Source

Kimberly J.  
Director  
Accounting  
Used the software for: 2+ years

### "Horrible VOIP company"

October 24, 2019

1.0

Run from this company. We've been with them for years and within the past year they lost ownership of 3 of our phone lines and we had to get new numbers and redo all of our marketing materials which is super expensive. No refunds, no customer service, horrible experience. RUN FAST, anyone is better than Nextiva. I submit customer service tickets, no response. I send emails, no response. I leave voicemails, no response. Yet they continue to bill me and quote some unrelated policy as to why which has nothing to do with their horrible system.

Pros

Getting rid of them was the only positive thing I can say.

Cons

Everything was horrible, where do I start?

Reason for choosing Nextiva

I totally regret that I ever chose Nextiva.

Review Source

JH

James H.  
Sr. Director  
Consumer Services  
Used the software for: 2+ years

### "Outgoing Call Center with Integration to CRM"

June 22, 2019

5.0

Outstanding. Friendly, knowledgeable, and evolving. I highly recommend Nextiva to any Call Center looking to switch away from their old phone company or less equipped VOIP provider.

Pros

Nextiva is a dynamic and energetic communications company that captured our attention a few years when we were looking to automate our outbound appointment setting operations. The integration they had in place with our Lead Management System vendor was a big advantage but they also offered everything else we would need and then some. To specify what we like most about the Nextiva software and app is the - well, everything really. The whole platform is pretty impressive and their enterprise support is phenomenal.

Cons

There are a few things the common user might assume to work a certain way but don't because of one nuance or another, but anytime this arose (not often) Nextivas support team would clear up the matter and explain why it didnt do what was expected. Not a glitch but rather a user assumption error.

Review Source

DW

Dana W.  
Partner  
Law Practice  
Used the software for: 2+ years

### "Great phone system"

November 27, 2023

5.0

Overall we have had a very good experience with Nextiva and I would recommend it to others.

Pros

I like the customization that Nextiva offers. We can change setup fairly easily when needed.

Cons

Some of the management of the system administration is difficult and the dashboard can be confusing.

Review Source

MH

Mark H.  
Program staff  
Individual & Family Services  
Used the software for: 6-12 months

### "Nextiva for business/ personal"

January 19, 2024

5.0

Pros

The ability to receive and make calls from mobile when necessary

Cons

I have not had any issues so I don't know how to answer

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Service issues trying get everything together and they were not going to have service dept going forward

Review Source

NM

Nate M.  
CEO  
Internet  
Used the software for: Less than 6 months

### "Very Disappointing "

December 22, 2020

2.0

I left Google Voice to be 'saved' by Nextiva. This is because Nextiva has a lot more features. But I'm not pleased with Nextiva either. I don't know why people boast about their support. Nextiva support lacks tremendously. Good support doesn't entail a support phone number. Good support entails proper setup, proper comprehension and getting things done right the first time. Their sales department is flawless. But as soon as you pay for services, you realize that you are kind of on your own. It takes forever to port numbers out. You have to create tickets and reach out to support for every part of the setup, it's simply not seamless or white glove to any degree. There's nothing cohesive about the company. It's like you need to deal with a whole new platform for each feature. Like SMS, recording voicemail, etc. They have a LONG way to go for their platform to be adequate. NOTICE! Their mobile app is complete garbage. You CANNOT run your business through their mobile app. It works 1/4 of the time and has list of bugs from NY to Mexico. It's mind blowing that they onboard customers to an app so deficient. Do they not understand that phone calls are an integral part of running a business? Anyway, so much more to say, but I need to go. I'm switching providers yet again and I'm not even one month in. Horrible experience.

Pros

Features. They have a lot of features but that's about it.

Cons

Setup. There's nothing cohesive about the company. Quick to sell, painful after you paid.

Switched from

[Google Voice](https://www.capterra.com/p/210592/Voice/)

Google Lacked features.

Review Source

Response from Nextiva

December 23, 2020

Hello Nate, thank you for sharing your open and honest feedback with us. We're sorry to hear you had trouble getting set up properly. We want to make this right and resolve any ongoing issue your experiencing. We'll have our team reach out to you ASAP.

KS

Karen S.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Glad I changed to Nextiva"

March 13, 2024

5.0

Wonderful. I fled from another popular phone company. Nextiva's customer service was amazing. Always someone to answer questions. You dont get the typical "run-a-round like other companies. So happy and relieved finally dont need to stress about calling CS.

Pros

I only on my first day of use. So far we love it.

Cons

So far, there isnt anything I dont like.

Reason for choosing Nextiva

Spoke with someone who referred me to them.

Switched from

[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)

Horrible customer service and way too expensive in comparison

Review Source

Response from Nextiva

March 15, 2024

Hi there Karen! I am so happy to hear how your first few days have been with Nextiva. We love our Amazing Service Teams, and I know you are in great hands anytime you need anything from Nextiva. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva

JR

Jan R.  
Operations Leader  
Financial Services  
Used the software for: 6-12 months

### "New Nextiva Phone System"

September 13, 2023

5.0

Great experience. Clients comment that our phone lines are clearer

Pros

Calls are very clear. Calls no longer drop. Transferring calls is simple

Cons

No cons that I can think of compared to old system

Review Source

MR

Michelle R.  
Legal Assistant  
Law Practice  
Used the software for: 6-12 months

### "Great Product!"

December 22, 2023

5.0

Overall experience is great! Good job team!

Pros

The system is great. Functionality and all! Every time I call for support, they clearly understand my problem and make sure it's fixed before end of day. They will check to verify that everything's is all good on my end.

Cons

The notifications won't update on my end. Number of calls is stuck at 1000+ No matter how many I unread, it will come back up the next day. Mobile App is not available on my region.

Review Source

BP

Bryan P.  
Office Manager  
Law Practice  
Used the software for: 2+ years

### "It works all day long"

September 27, 2023

5.0

Great! We're happy! It always works and the quality of the calls are great.

Pros

Quality of call is great and it always works.

Cons

The only con is you have to log in. But I guess that's good because you can use it anywhere you are.

Reason for choosing Nextiva

Price and ease of use.

Review Source

MF

Mike F.  
Corporate Technology Specialist  
Consumer Services  
Used the software for: 1-2 years

### "Uniglobe Travel Designers - Nextiva implementation and launch"

December 18, 2023

5.0

Great. Implementation/porting went as designed and on plan.

Pros

I enjoyed working with our Implementation Manager - \[sensitive content hidden\] expertise and willingness to troubleshoot our specific needs helped significantly with the successful launch to our staff.

Cons

Elements of the initial sales process could have been more transparent.

Review Source

Brandon K.  
Business Development Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Nextiva Reflections"

March 25, 2024

4.0

Pros

Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard additional agents, or customize workflows, the platform can adapt to our requirements without significant disruption.

Cons

I logged into recently to discover I had a ton of missed calls but no alerts to notify me of those missed calls.

Review Source

Response from Nextiva

March 28, 2024

Hi Brandon, I am glad read about how business friendly Nextiva Contact Center has been for you, as this is exactly what we had in mind when designing its flexibility. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva

KS

Khardeshia S.  
HR and Office Director  
Legal Services  
Used the software for: 2+ years

### "nextiva Review"

April 3, 2024

4.0

Nextiva can be a great resource when it is working properly.

Pros

what i like best about nextiva is Call recording

Cons

what i like least about nextiva is the Wait times to speak to a representative and how often the app does not work

Review Source

RW

Robert W.  
President  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Just set up now and so far so good."

January 8, 2024

5.0

It has been great and I have no complaints. It is much better than our last voip provider. The calls seem clearer but that could just be us.

Pros

It seems very reliable and easy to have numbers ported and the system set up. They have someone work with you through the whole set up. I have been very pleased.

Cons

I really don't have anything I don't like. The integration team is finding a solution to have the voip work with our applicant tracking systems but again, so far so good.

Reason for choosing Nextiva

Reliability, price and responsiveness. They seemed to care more and wanted to do what it took to make it work.

Switched from

[GoCo](https://www.capterra.com/p/149545/GoCo/)

They were cancelling service to companies outside of Canada

Review Source

OM

Oleg M.  
CTO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Exceptionally terrible support"

April 19, 2023

2.0

Pros

Nothing. Average service you can get from a voip provider.

Cons

If something is broken - you're screwed. Had two wait 2 days to get a reply from support and instead of answering my question they requested my name (which they knew from the email) and the pin code that was also provided.

Review Source

Response from Nextiva

April 27, 2023

Hello, Oleg. Thank you for taking the time to leave us your review. Your feedback has been shared with our team and one of our support managers will be in touch shortly to assist with your original request. Thank you!

WS

Whitney S.  
Paralegal  
Law Practice  
Used the software for: 6-12 months

### "Great VOIP System"

January 29, 2024

5.0

Overall, compared to other VOIP companies we have used in the past, Podium and Intermedia, Nextiva is the best!

Pros

Nextiva is so easy to use, and the Call Quality is the best! And if you ever run into an issue all you have to do is get in touch with customer support and they always resolve the issue and very quickly! Awesome customer support!

Cons

The only thing I dislike about Nextiva is there program to keep track of incoming and outgoing calls. You can't see if a call was picked up by another employee or if it went to voicemail. Also, the call list for times that a call took place are somewhat off you would have to close and re-open the program. And if a call is transferred to you, it does not let you know who is transferring the call it will just say call flow.

Review Source

JP

Jacob P.  
CEO  
Events Services  
Used the software for: 6-12 months

### "Great Support & Telephone Service"

January 30, 2024

5.0

It has been a pleasurable and enjoyable experience

Pros

Nextiva has provided my business with exceptional calling experience for not just staff but clients as well. No echo, No frequent dropped calls. Its been absolutely great!

Cons

Needs to have Call Blocking Functionality in Mobile App, More Hold Music Options

Switched from

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Dropped Calls, Terrible Customer Service and Service Unaffordable

Review Source

EH

Elizabeth H.  
Receptionist  
Law Practice  
Used the software for: Less than 6 months

### "Great Customer Service"

September 25, 2023

5.0

Pros

I like the customer service a lot. Getting things implemented and running the way I wanted took some fine tuning. The implementation and customer service teams took the time to be sure that I got it just the way it would work best for our individual company.

Cons

There are so many parts to put together, beyond making and receiving calls. Getting the numbers where they needed to be and getting the physical devices working properly took more time than I expected.

Review Source

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