# Page 19 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

---

Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 19 - Reviews of Nextiva

## Showing most helpful reviews

Showing 451-475 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JR

Jose R.  
Customer Service Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Great application"

September 13, 2023

5.0

verey pleasent

Pros

Nextiva has a really good software to use internally or with our Customers.

Cons

When a call comes, usually stops the things you were doing the pop should not affect external tasks

Review Source

AC

Adam C.  
Relations Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good Company- Require dedicated personnel"

November 15, 2023

4.0

It's been overall positive. BUT you have to followup on request and take ownership. Account Managers don't seem to be proactive or helpful, accept when adding users/licenses etc. I few them more of a sales manager that helps with super basic things.

Pros

Text function and easy navigation. Admin control is simple also.

Cons

support comes from 800# that has wait times. It's mostly self-taught which is good for some unless you wear many hats.

Reason for choosing Nextiva

Wasn't as cheap as Vonnage, but hand more functionality and was cheaper than Ringcentral

Review Source

RL

Richard L.  
Network Administrator  
Machinery  
Used the software for: 2+ years

### "Best Phone Provider out there"

September 15, 2023

5.0

Great overall experience, they have a robust support system

Pros

Support is the best in the business hands down!

Cons

Not being able to have the phone directory updated on all phones

Switched from

[Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)

For better system functionality and pricing

Review Source

LO

Lora O.  
billing coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Nextiva makes it easier."

January 19, 2024

4.0

Pros

being able to use it anywhere I am outside of the office.

Cons

call center hold time needs to be shorter.

Review Source

SH

Stacy H.  
Inside Sales Manager  
Medical Devices  
Used the software for: 6-12 months

### "Nextiva Review"

December 5, 2023

4.0

Pros

Once it is up and operating, it is easily combined with the other systems and applications for ease of use.

Cons

The setup. We have very specific parameters and things we need access to. It took weeks for us to get up and running and months before Nextiva worked out major issues.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

Reason for choosing Nextiva

pricing and ability to do what we knew we were going to need

Review Source

TC

Tobi C.  
General Manager  
Real Estate  
Used the software for: 1-2 years

### "Experience with Nextiva "

November 1, 2023

5.0

Happy with experience. Nextiva made transitioning into a new telephone system easy.

Pros

The Customer service we have received has been above and beyond.

Cons

In our experience with Nextiva so far, we have not had anything negative to report.

Review Source

CR

Carolina R.  
Logistics Coordinator  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "My time with Nextiva "

September 14, 2023

5.0

My overall experience with Nextiva has been more than good, I would encourage everyone to choose Nextiva over any other service providers.

Pros

I loved how Nextiva has allowed me to have effective and significant communication with my customers and carriers, as a broker this is an important aspect of my day to day, and Nextiva works perfectly for this purpose.

Cons

I do not find any inconveniences with Nextiva, my time has been satisfactory and I am happy with my experience up to this point.

Review Source

GA

Greig A.  
Technology Director  
Education Management  
Used the software for: Less than 6 months

### "Very Patient"

April 4, 2024

5.0

They were wonderful people with whom to work.

Pros

The staff was very kind and patient while we tried to set up our service during the school year and during a major renovation

Cons

The cost of the per user is a little high in my opinion for what we need.

Review Source

VR

Verified Reviewer  
Director of Marketing  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Affordable Phone System with adequate features for most businesses"

November 2, 2018

5.0

Nextiva lets us communicate effectively at an affordable price. I like how voice mails are captured on your PC and you can archive or play those back. In general I would recommend the system.

Pros

Generally the system is very affordable, straightforward, and easy to use. It is pretty much what you would expect and provides the basic features you need. Very few issues with the product.

Cons

I would like to see more supporting documentation or easily accessible training for basic functions. Maybe this was available but just not made available to me by the folks in my office.

Review Source

SB

Stephanie B.  
Office Manager  
Facilities Services  
Used the software for: 1-2 years

### "Great Phone System for Small Business"

November 15, 2023

5.0

Pros

Nextiva provides us with all the tools we were looking for at a reasonable price. We love the ability to utilize multiple extensions, a computer app, a phone app, call queues, automated assistant and texting.

Cons

Nextiva is very easy to use. Some of the reporting/tracking features can be difficult to maneuver but any info we would like to access is there and available.

Alternatives considered

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Review Source

MS

Melissa S.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Fully customizable"

November 16, 2023

5.0

We chose Nextiva to create a hub for calls to flow in to, with the option to transfer to specific departments or team members who work remotely. This works great. We received excellent support with set-up and troubleshooting, which was usually a feature or function that we were not yet familiar with. I can always reach a human to offer support or a send quick chat message with a quick response, if preferred. Overall, I feel that Nextiva was an excellent choice.

Pros

I could customize the set-up that best suits our team and I chose the extensions I wanted to assign each user. Everyone was given a direct line in addition to a main office number with extensions, a toll free number and a local number our area and a local number for another state where we do business.

Cons

Nothing really. I have not experienced any issue that could not be easily resolved.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reason for choosing Nextiva

It offered us the flexibility we wanted to tweak the set-up and call flow to fit our unique needs

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage customer support was virtually non-existent. The service was spotty to say the least.

Review Source

LS

Lauren S.  
Sr. Client Success Manager  
Hospitality  
Used the software for: Less than 6 months

### "Loving Nextiva Thus Far"

April 4, 2024

5.0

Pros

I like that I can take business calls on the go when I am traveling or on the road for work.

Cons

One thing I don't like is that sometimes calls randomly drop, and also I don't like that it seems easiest to delete voice mails on the app on the computer versus on the soft phone itself.

Review Source

BM

Barb M.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Quality Phone System"

September 13, 2023

5.0

We had a great experience. The personnel from Nextiva was outstanding from start to finish. That made a huge impression on us.

Pros

The phones were very easy to set up and use. The transition from our old system to Nextiva was smooth. The people at Nextiva were all very helpful.

Cons

We use the basic services. I think we could do more with the system but I'm not sure how to learn more about all the features in a timely manner.

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

We needed to upgrade our system and they were over priced and their sales team was not helpful.

Review Source

SK

Ski K.  
Spa Director  
Hospitality  
Used the software for: 2+ years

### "Nextiva has all your VOIP solutions"

September 14, 2023

5.0

Pros

We utilize nextiva platform daily with our business calls and voice recording. Voice recording allows us to instantly pull up a call to verify the information we may be given by a guest.

Cons

Sometimes long wait times on sales add ons

Review Source

JB

JEFF B.  
ATTORNEY  
Legal Services  
Used the software for: 2+ years

### "Outstanding service"

February 29, 2024

5.0

Pros

I had a problem. My phone wasn't working. There is a phone number for support. I called. Within minutes, it was answered by a person! And that person had my problem solved within five minutes.

Cons

(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((

Review Source

James D.  
President  
Computer & Network Security  
Used the software for: 2+ years

### "Great VoIP to a certain point"

May 16, 2021

4.0

Decent onboarding, good support. Overall decent, just high added fees.

Pros

Their system works well and their fax through email works 99.99% of the time. There was only one time with an outage I believe. Decent customer service.

Cons

The software was good, however being in the telco space for as long as I have, I think they have some of the highest fees out there.

Review Source

Response from Nextiva

May 19, 2021

Hello James, thank you for taking the time to leave us a review. We're pleased to hear that you've been enjoying the reliability that the Nextiva system provides. If we can help you with anything please don't hesitate to let us know.

AL

ASHLEY L.  
Billing and Revenue specialist  
Medical Practice  
Used the software for: 2+ years

### "Easy and efficient "

January 18, 2024

5.0

Very good no real complaints everything works easy.

Pros

Nextiva is user friendly easy to access with faxing and calling.

Cons

The simplicity of the applications and sometimes slow faxing.

Review Source

TW

Travis W.  
Vice President  
Accounting  
Used the software for: 2+ years

### "Works great and excellent customer service. "

December 29, 2023

5.0

They have lots of helpful resources (videos and things like that) to get to know their product, but the phone customer service has always been top notch.

Pros

The phones themselves have good features. The layout of the web system for analytics and such is pretty good.

Cons

Set up takes some time, mostly intuitive but takes a while to figure some things out.

Reason for choosing Nextiva

Looked into a lot of VoIP options and Nextiva had good reviews and the prices seemed very reasonable. Glad we picked Nextiva.

Review Source

VR

Verified Reviewer  
System Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### " The chat function has bought us in line with our competitors"

May 8, 2019

5.0

Implementation was smooth, and we are happy with how it’s been going for the last few months. Our customers are responding well, and we’ve seen an increase conversation rate on our online store which is what we were hoping. We’ve also had more positive feedback from our customers that were not having a great experience (returns and exchanges) due to the fact we can now reach out to them when they are on our returns page to give them the information they need. It’s really about making sure they have a great experience so they shop with us again!

Pros

All our competitors are using live chat and we were hesitant to bring it in. We implemented Nextiva’s chat and we are very impressed. There are some additions that are part of this software that we didn’t find elsewhere which is why we went with Nextiva. The shortcuts have helped save us time and standardize the experience of our customers. We have added proactive chat on pages we saw customers were spending a lot of time; this has had a great response from our customers and we are really helping them have a positive experience.

Cons

This piece of software has been really good for our business, so I can’t think of any cons.

Review Source

JO

Jen O.  
Operations Manager  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Great Customer Service! "

November 27, 2023

5.0

Pros

From start to finish, they have been very helpful and make the process seamless. We have been with Nextiva for about 6 months now and are very happy. The implementation was easy and painless, and anytime I have run into an issue customer service/ tech has came to the rescue with the quick fix. Everyone has been super helpful and kind to work with. Great product for our needs. Would highly recommend!

Cons

Wait time is sometimes long to get through to a customer service/ tech rep.

Review Source

DS

Dedra S.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best business phone service "

April 3, 2024

5.0

Pros

I love receiving email notifications about voicemails, the option to set up prompts and receive text messages.

Cons

The apps annd back office are not the most user friendly.

Alternatives considered

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reason for choosing Nextiva

I selected Nextiva because of Pricing and previous experience

Review Source

LL

Leigh L.  
Director of Finance  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Robust System"

November 27, 2023

4.0

The system works well and is dependable. In retrospect, it is too much for our needs, so we are paying more than necessary. The portal is clunky and difficult to use when searching for invoices.

Pros

The system is robust and offers plenty of features, many of which we don't use.

Cons

It is costly for the limitedcapacity in which we use it.

Review Source

JR

Jessica R.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Nextiva is the way to go!"

September 14, 2023

5.0

We have a call center that has now been easy to use

Pros

The different features it has so that you can have a well running a call center

Cons

How long it took to get my call center up and running

Review Source

DC

David C.  
Facility Coordinator  
Consumer Services  
Used the software for: 1-2 years

### "As a initial contactor to Nextiva, the representatives are very professional manner with skillful & very effective"

February 12, 2024

5.0

Pros

Handling issues are very organized to resolve with 1st call

Cons

Do not have any particular issues to list a lack of it, so far

Review Source

JM

Jack M.  
COO  
Industrial Automation  
Used the software for: 2+ years

### "Excellent service for 5+ years "

February 15, 2024

5.0

seemless, easy, quick response for technical support

Pros

Excellent auto attendant to forward calls directly to technicians in the field

Cons

No issues what so ever, I have to meet 40 charters so here

Reason for choosing Nextiva

Needed a way for customers to reach technician directly from one central number

Review Source

Similar Products

Featured