# Page 2 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Nextiva

## Showing most helpful reviews

Showing 26-50 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EL

Everett L.  
owner  
Construction  
Used the software for: 2+ years

### "the worst one out there"

August 12, 2025

1.0

POOR! customer support is none existent.

Pros

VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market

Cons

unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Reason for choosing Nextiva

seemed like a premium product, I was wrong it sucks

Switched from

[iPlum](https://www.capterra.com/p/230284/iPlum/)

not scalable, limited functions for what we needed

Review Source

AL

Amy L.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "Nextiva Action HVAC"

January 2, 2026

3.0

It has been ok. A lot better success with Nextiva than our prior VOIP company. Like any VOIP it has its pros and cons.

Pros

The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line.

Cons

The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back.

Switched from

[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/)

Ring Central was horrible for our technicians when in the field.

Review Source

JS

Jason S.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "Predatory Contract"

December 17, 2025

1.0

Pros

The app was easy to use amd the user experience was rock solid. Most integrations worked the first time after they were installed.

Cons

Predatory contracts. No account or billing management in the admin area. You literally have to call.so the company will turn that section on.so yiu can see your billing information. Horrible 'customer support,' their job is not to help, but hinder changing or closing your account. Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account. Just as bad as ring central, stay away!!!

Switched from

[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/)

The software is old and clucky. Does not offer the interpretations needed.

Review Source

GM

Gilbert M.  
owner  
Real Estate  
Used the software for: Less than 6 months

### "Nextiva Support Great At Passing The Buck"

May 29, 2025

1.0

I was charged $39 upfront the moment an account was setup. It has been 3 weeks and I still am not able to text. I dealt with support for an hour on this issue why my SMS registration. At the end of our conversation he said it was an internal matter and will be corrected at their end. Well, apparently that was completely false. They sent me an email that unless I respond the case number will be closed. Nothing was done. I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me.

Pros

So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva.

Cons

Extremely poor customer support. No one seems to know what they are doing. One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration.

Switched from

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

Complicated system. Their system is too confusing.

Review Source

AP

Ana P.  
Insurance Agent  
Insurance  
Used the software for: 2+ years

### "Nextiva is A+"

January 31, 2025

5.0

Excellent service and prices for all products combined

Pros

The ability to have a voip telephone system, online faxing

Cons

I really do not have anything to say negative

Review Source

PD

Paul D.  
Director of Telecommunications  
Hospital & Health Care  
Used the software for: 1-2 years

### "UCaaS solution that gets the job done"

January 6, 2025

4.0

Impressive UCaaS solution that can do the job, whether it's one location or 100.

Pros

The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution

Cons

The cost. I wish their cost wasn't as high as it was

Review Source

ST

Samantha T.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great Cost Effective Option"

November 25, 2024

4.0

Great! we used Nextiva for a long time, they have a great platform, I feel like with some updates, and good marketing, they could double their size.

Pros

Nextiva was a cost effective way to provide phones to several employees. With the help of our IT Team, we also were able to get all our phone calls to record.

Cons

Lack of training. We didn't get any training on how to use the phone system. Nextiva depends on the internet., so when internet is down, so are the phones.

Alternatives considered

[3CX](https://www.capterra.com/p/158704/3CX/)

Reason for choosing Nextiva

Cost was a huge factor. As well as our IT team utilized Nextiva as well.

Review Source

SS

Sean S.  
Owner  
Accounting  
Used the software for: 1-2 years

### "Okay company "

November 29, 2024

5.0

It was okay and I liked it at the beginning

Pros

Was a great company and that they have a great team of professionals and the products work.

Cons

That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Price that was promised to me and then found out that it was

Review Source

MB

Michael B.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "You get what you pay for. "

February 6, 2025

1.0

Terrible. I told them to let me out of my contract, and they did.

Pros

Software was cheap, you get what you pay for

Cons

Horrible customer service. No one could take care of multiple things. You have to be transferred multiple times with long hold time. Took them over 3 months, couldn’t get our 10DLC done. Took our next provider 2 weeks. They had no follow up.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Nextiva never worked. We had to switch services to get texting working.

Review Source

AH

Amber H.  
underwriter  
Real Estate  
Used the software for: 1-2 years

### "great to work with "

December 30, 2024

3.0

it was a great experience service was good.

Pros

service options, there were many ways to create groups and chats

Cons

its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time.

Review Source

TD

Tabitha D.  
Administrative Assistant  
Real Estate  
Used the software for: 1-2 years

### "Business phone system "

December 26, 2024

4.0

The product and services were good. I am eager to see the new features that may become available.

Pros

Voicemail operations and functions were convenient to use and easily altered.

Cons

Our transfer system was not operating properly.

Review Source

AA

Anthony A.  
CFO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Good product"

October 15, 2024

4.0

generally the system is good although my hardware is not great, the keys stick a lot.

Pros

We get emails to inform about voicemails are useful

Cons

difficult remoting in to access the voicemails

Review Source

CW

Casey W.  
Office Manager  
Media Production  
Used the software for: 6-12 months

### "Easy, Reliable, Great Quality"

September 23, 2024

5.0

overall this is a reliable and great service

Pros

Nextiva is easy to use, and reliable. I love the team messaging and video conferencing. Their support is responsive and helpful. Call quality is excellent

Cons

Advanced features are frustrating to learn for someone without a lot of experience

Review Source

Joan C.  
Partner  
Legal Services  
Used the software for: 1-2 years

### "Nextiva Service"

July 11, 2024

5.0

Pros

We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has caller ID, and voicemail. Their customer service is very professional. It is an incredible value for the money.

Cons

We have not had any issues with our NEXTIVA service.

Review Source

RL

Rachel L.  
Customer Service Representative  
Consumer Services  
Used the software for: 2+ years

### "Nextiva is Awesome"

June 28, 2024

5.0

Nextiva never lets you down. You can always count on the call flow coming in at the call center in a fair and orderly fashion. I love how you can go back to your calls and listen to them for reference. It is a great tool. It is an awesome feature! The calls come through very clear. The customer support is great, they are on top of it.

Pros

My favorite thing about Nextiva is "Nextiva on the go!" as I like to call it. You can use it remotely when you are not in the office, all you have to do is download the app and are able to answer your calls. They ease of transitioning calls from the office to your cell is great! It makes it very convenient! That is just o of many benefits to using Nextiva.

Cons

I can't think of anything at this time.

Review Source

Sara P.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Travel Agency/Small Business"

June 10, 2024

5.0

Pros

My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call.

Cons

I wish they had an option to have a separate ringtone

Switched from

[Line2 Pro](https://www.capterra.com/p/164363/Line2/)

Line 2 logs out randomly and I was missing calls, also call quality wasn't very good so I would have to call them from my personal line.

Review Source

GR

Gerardo R.  
Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Best APP ever!"

June 10, 2024

5.0

I'm very pleased with the service provided, my team use it daily and we don't have any issues

Pros

The platform is very easy to handle and communication is outstanding.

Cons

would be great to have the ability to send messages for any number not the saved ones only

Review Source

AF

Ashley F.  
sales center rep  
Facilities Services  
Used the software for: 2+ years

### "Good experience"

June 26, 2024

5.0

Easy to use and navigate, I really like the features it offers.

Pros

Good phone quality and enjoy app features

Cons

So far I enjoy everything about Nextiva.

Review Source

LB

Larisa B.  
General Manager  
Sports  
Used the software for: Less than 6 months

### "Was initially really excited to switch to Nextiva"

May 30, 2024

1.0

It hasn't been good overall. We are still waiting to be verified. I feel that we were misguided or outright lied to.

Pros

Well, this is going to be a little difficult because it's been almost 3 months and we have yet to even begin to use Nextiva due to the incredibly LONG campaign registry time. So as of right now, I have nothing to report expect how frustrating this has been.

Cons

1) It's been about 3 months and we haven't yet been able to use Nextiva due to the LONG wait to get verified with their campaign registry. 2) I was told by the initial person who helped set us up that they have no control over the capaign registry and no way to expedite the process. 3) I was not told who approves or denies the campaign registry when I asked, but rather, the answer was very vague. 4) After our campaign was rejected (after waiting almost 3 months) and we resubmitted the request, we waited for approximately 1.5 - 2 more weeks to reach out to them again to inquire about our status. 5) I was told by the customer service agent helping me that it was NEXTIVA ENGINEERS WHO APPROVE OR DENY THE CAMPAIGN REGISTRY! 6) I feel that I was lied to originally about this whole campaign registry 7) I don't know why it takes 3+ months for them to approve companies to use their service, but that is an unforgivable about of time.

Review Source

DP

Doc P.  
Founder-Principal  
Information Technology and Services  
Used the software for: 2+ years

### "Nextiva - VOIP: When Done Right, it Works Consistently"

May 2, 2024

5.0

Very happy with Nextiva. The 1 wishlist item I have is the ability to add additional licensing without having to reach out to Nextiva support.

Pros

Nextiva provides easy deployment, management, and platform-agnostic functionality. Support is excellent. Every support experience has been positive, with problem resolution in an expedited manner. Kudos to Nextiva for having a very well trained support workforce!

Cons

The solution is terrific and works consistently. No issues.

Reason for choosing Nextiva

Superior sales experience through our broker, superior product, and most of all, excellent support.

Review Source

JC

Jerick C.  
Administrative  
Education Management  
Used the software for: 6-12 months

### "The Best VOIP"

May 15, 2024

5.0

Your user-friendly interface has made managing calls and messages effortless, boosting our productivity. While my experience has been positive, I believe simplifying certain features in the mobile app could enhance user experience.

Pros

Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler. Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially for professionals who are constantly on the road.

Cons

We don't have any problems with Nextiva.

Review Source

AR

Anand R.  
Senior Team Lead  
Facilities Services  
Used the software for: Less than 6 months

### "Excellent Solution for Call Center Needs"

March 27, 2024

5.0

Pros

In our organization, we have been utilizing Nextiva Business Phone Service to address our call center needs, and it has been an outstanding solution. Coupled with the Unity Client platform, Nextiva provides a comprehensive system that allows me, as a supervisor, to have a firm grip on monitoring and supporting my agents during their shifts.

Cons

The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. If I were to make a suggestion for improvement, I would say it would be great if Nextiva could provide more options for generating reports. While the current reporting options cover most of our requirements, there is certainly room for additional features in this area.

Switched from

[Phone.com](https://www.capterra.com/p/147610/Phone-com/)

For better features and due to usage issues.

Review Source

LR

Lalisa R.  
Admin  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Very happy overall"

May 16, 2024

5.0

Pros

For what we need, Nextiva is a reliable phone service for our business. For more than two years, our business has been providing Nextiva to all of our clients. The crew behind the scenes is quite helpful, and the program itself is very straightforward to use. When there are problems that we are unable to resolve on our own, the support staff is typically ready in a matter of minutes to restore order.

Cons

We can't think of any problems using it.

Review Source

PJ

Philip J.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Have used them for the past 10 years."

May 7, 2024

5.0

Great. few hiccups here and there over the years, but nothing too dramatic.

Pros

Cost efficient. Easy to port. Technical team is always ready to assit.

Cons

Their app still needs improvement. Especially the color scheme.

Review Source

Karen H.  
attorney  
Law Practice  
Used the software for: 2+ years

### "Try them out!"

April 23, 2024

5.0

Pros

Price, ease of use, access remotely with no issues.

Cons

Website for administrating can be confusing to navigate at times.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Price was the biggest factor for our change in providers.

Review Source

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