# Page 20 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

---

Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 20 - Reviews of Nextiva

## Showing most helpful reviews

Showing 476-500 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EP

Eli P.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Experience! "

November 27, 2023

5.0

Pros

How easy it is to maneuver the online portal and how fast customer service responds.

Cons

Well currently we haven't had any cons that we could report.

Review Source

CR

Candida R.  
Director of National Accounts  
Airlines/Aviation  
Used the software for: 1-2 years

### "Nextiva Review"

October 5, 2023

4.0

Overall a great experience. I would recommend Nextiva to others looking for this type of solution.

Pros

\-Nextiva is great for remote employees and teams. -Unlimited calls-Minimal outages -Ability to provide clients with a professional/business phone number -Ease of use

Cons

\-Customer support is good, but could use some improvement

Review Source

RL

Rachel L.  
Director of Sales and Business Development  
Retail  
Used the software for: 2+ years

### "Nextiva Customer Service is Great!"

January 2, 2024

5.0

Pros

I was able to get my issue resolved easily. The gentleman that helped was patient and knowledgeable. He was easy to understand and fixed my issue as quickly as possible.

Cons

There aren't any cons for me at this point.

Review Source

WF

William F.  
Engineer  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Voice Services"

November 9, 2023

5.0

Pros

The service has been terrific. We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with advanced setup features.

Cons

Weekend support. The wait times can be excessive for live support.

Review Source

CD

Charles D.  
Director of Lab Operations  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Nextiva saved us over $400/month!!"

April 11, 2024

5.0

The entire process from the initial sales call to set-up and customer service has been excellent. The systems are easy to set up and implement and technical support is quick to respond with any questions.

Pros

Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month.

Cons

Nothing negative occurred during the switch-over process.

Review Source

HK

Heidi K.  
VP  
Banking  
Used the software for: 2+ years

### "Nextiva is great!"

December 28, 2023

5.0

Pros

It's super easy to use and if we can't figure something out they are just a phone call or live chat away.

Cons

Nothing I can think of. Everything has been really good.

Review Source

KH

Katherine H.  
Administrative Project Coordinator  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Our Small Nonprofit Companies experience with Nextiva"

December 1, 2023

4.0

It has some kinks, but it has made the transition to remote work easy and effective.

Pros

I think the overall usability of the app and desktop is great. They helped to set up our call flow and made the process easy from start to finish. It was a smooth transition from our landline to a digital phone.

Cons

I have had different issues. I cannot delete voicemails from Nextiva on my app. When I asked for assistance, the only solution I was provided was to log back in and out, which never solved the problem.

Review Source

LC

Lizeth C.  
Case Manager  
Law Practice  
Used the software for: Less than 6 months

### "User-Friendly Phone System With Great Features"

December 29, 2023

5.0

Nextiva is easy to work with and user-friendly. The system is efficient and helpful. Each call displays a name and phone number and it is easy to conveniently save and store voice messages. My favorite feature is that each message is transcribed.

Pros

What I like the most about Nextiva is that each voicemail is transcribed.

Cons

I did not like the headset at first but I got used to it quickly.

Review Source

FH

Fernando H.  
Appliance PM  
Real Estate  
Used the software for: 1-2 years

### "Nextiva is very useful for the job I do."

February 26, 2024

5.0

My experience with Nextiva is good. Would highly recommend to other companies.

Pros

What I like the most about Nextiva is that it is very easy to use and help me with my daily work.

Cons

What I liked least about Nextiva is that sometimes the system will not work.

Review Source

sT

sean T.  
COO  
Medical Devices  
Used the software for: Less than 6 months

### "Easy to set up and implement "

February 23, 2024

5.0

I would definitely recommend this company to other businesses.

Pros

I was able to do the set up without an outside IT company to do the work.

Cons

Salesperson over promising on certain aspects of the initial set-up.

Alternatives considered

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Review Source

FM

Fatima M.  
Maintenance Team Lead  
Real Estate  
Used the software for: 1-2 years

### "Nextiva: Useful tool for your daily tasks"

September 13, 2023

5.0

It's been fun actually. Easy to use and really helpful

Pros

Being able to communicate with my coworkers and clients/tenants even when I'm working from home.

Cons

There are some bugs that bother me. For example, whenever I try to call someone, I enter the phone number but the app immediately erases it and I have to type it again.

Review Source

MD

Megan D.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Great, stable service at a good price"

November 29, 2023

5.0

We switched to Nextiva because we were having quality control issues. We kept having disconnects with our old provider. We need a stable but reasonably priced carrier for VOIP. We found what we needed here. We have been very happy with both the system and the staff on the rare occasion we needed assistance.

Pros

I like that my agents can use the web dialer easily and that it maintains a stable connection.

Cons

I have not found anything negative with the service so far.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

It kept disconnecting the calls and the quality was poor.

Review Source

EG

Edward G.  
president  
Machinery  
Used the software for: 2+ years

### "Great small business communication platform"

September 27, 2023

5.0

Awesome

Pros

Tremendous feature rich service, low pricing, and ease to use the functionality.

Cons

Signing-in is a problem with Google. For some unknown reason Google passwords does not auto populate my sign-in screen.

Reason for choosing Nextiva

Too many reasons to list.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Nextiva is better all around.

Review Source

VR

Verified Reviewer  
Clinical Recruiter  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I can make phone calls from anywhere"

July 22, 2022

5.0

Pros

I like Nextiva because it enables me to call people to the US from the UK. The service is overall reliable and easy to use.

Cons

Nextiva is a great app; however, you can't download it to your phone from the UK, which means I can't send text messages, just make phone calls. I recently upgraded and am still looking to solve some minor technical glitches, like getting a message from time to time.

Review Source

Response from Nextiva

January 11, 2023

Hello, there. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva thus far and appreciate the feedback regarding our customer support. Should you need anything, don't hesitate to reach out. Thank you.

Jason L.  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great phone option for the tech-savvy and/or mobile business"

December 3, 2019

5.0

The onboarding process went pretty smoothly. We started with a tech setup phone call, which took a bit over an hour. Customer service since then has been a little spotty - but we haven't been put in a pinch yet.

Pros

I like that Nextiva can go with you anywhere you want to go - whether you choose to use your cell phone or a desktop phone. You won't have to change ISP's if you move to a new location - just plug into your internet connect or use your cell phone and you're good to go.

Cons

Setting up voicemail, call groups, and other features is a bit frustrating. There is definitely a learning curve to setting up this system, so give yourself some room to learn their admin panel and features.

Alternatives considered

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[Phone.com](https://www.capterra.com/p/147610/Phone-com/)

Reason for choosing Nextiva

It seemed like Nextiva had the best price for features, and the customer service at the beginning was much better than the other options (I used the chat feature on their website, followed up with email, and eventually talked all to the same representative).

Review Source

HB

Hanna B.  
Business Development Executive  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A+ service!"

November 15, 2023

5.0

Only been positive. After trying out several other providers, Nextiva was not comparable. Thank you Nextiva!

Pros

Customer support is on point. I can clearly understand them and they provide solutions immediately.

Cons

Can't really think of anything. I guess I can say I wish it was cheaper... not that it was not a great deal.

Alternatives considered

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Reason for choosing Nextiva

The onboarding process was smooth and simple.

Review Source

PC

Paul C.  
General Manager  
Retail  
Used the software for: 1-2 years

### "Great Customer Service"

September 13, 2023

5.0

Call directing was essenstial since we have two divisions on one phone line.

Pros

Once setup the Voip has worked great for us. The calls are directed to the right people with less back and forth comparred to our old phone system.

Cons

Initial setup was tough, but customer support worked us through.

Reason for choosing Nextiva

We got a refered to nextiva by another user.

Review Source

JJ

Jennifer J.  
Practice Manager  
Medical Practice  
Used the software for: 6-12 months

### "Easy to use and manage"

December 28, 2023

5.0

Very good, no plans to switch. It suits our needs perfectly right now.

Pros

I can tailor the phone system any way we need. Call routing, answering service forwarding, etc. is very simple. I have contacted customer service who are very professional and informative. They've not just fixed our issues but have shown me how to fix them on my own in the future so we can be more self sufficient with the product. I've used a few phone systems in my career and Nextiva is probably my favorite so far.

Cons

Navigating the site is not as intuitive or easy as I would like. I need guidance sometimes.

Review Source

VR

Verified Reviewer  
Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great Training and Support"

April 3, 2024

5.0

Pros

Nextiva offers great ongoing training and support with the end user.

Cons

There were a few features that aren't optimal for us; we have submitted requests to have them changed or optional.

Reason for choosing Nextiva

We are a Nextiva Partner. We previously were a Panasonic PBX Partner and they discontinued that portion of their business. We wanted to work with the Nextiva system so we could better train our customers.

Review Source

JB

Jorge B.  
Logistics cordinator  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Best VoIP service ever!"

September 13, 2023

5.0

It's been the best experience I've ever had with a VoIP service

Pros

Is very user friendly, excellent quality of service

Cons

So far there is nothing to dislike from Nextiva

Review Source

BT

Bryan T.  
Financial Consultant  
Financial Services  
Used the software for: 2+ years

### "Nextiva for business"

November 28, 2023

5.0

Pros

The tech support is always available and will stay with me until my problem is resolved.

Cons

I can't think of anything that I don't like about Nextiva. They have had some service interruptions in the past but few and far between.

Review Source

SD

Shelby D.  
Operations and Support Administrator  
Information Technology and Services  
Used the software for: 1-2 years

### "Great for business on the go"

December 4, 2023

5.0

Pros

Love that I can get all of calls to my cell phone

Cons

Can’t get texts to main number on all of our lines - have to assign main number to a user account for SMS

Reason for choosing Nextiva

We had a client using Nextiva that we implemented

Switched from

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

Price increase that made the product not worth the cost

Review Source

DS

Deborah S.  
office manager  
Medical Practice  
Used the software for: 2+ years

### "office manager"

November 17, 2023

5.0

Worked with \[sensitive content hidden\] . She was amazing. Fixed every problem the other technicians had created

Pros

Just worked with a young lady for almost an hour and she was able to correct and fix every problem we had with system not operating correctly.

Cons

Not all technicians are as well trained.

Review Source

FG

Flavio G.  
IT Manager  
Political Organization  
Used the software for: Less than 6 months

### "New user but not new in VoIp"

February 20, 2024

5.0

Pros

Service, ease of set up, quality of phone sets, clarity of sound, portal to manage system

Cons

Nothing really. I'm totally satisfied with my choice. I'm sure it is going to be a good system.

Reason for choosing Nextiva

Price and service. It was the most formal company and I could detect the good service since proposal.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

I didn't like Vonage quality and service.

Review Source

JP

Jim P.  
Sales manager  
Medical Devices  
Used the software for: 6-12 months

### "Nextiva Telephony"

December 4, 2023

5.0

System works as described. The cost savings is tremendous.

Pros

Ease of use. The analytics are fantastic.

Cons

Set up was a little slow. The salesman disappeared on us when there were issues.

Review Source

Similar Products

Featured