# Page 21 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 21 - Reviews of Nextiva

## Showing most helpful reviews

Showing 501-525 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Sarah S.  
Director  
Medical Practice  
Used the software for: Less than 6 months

### "Great Experience, Easy to Use!"

December 7, 2023

5.0

Amazing! Sales, Support, everything has been a breeze compared to the company we switched from

Pros

Support has been amazing, the application is easy to use, the website for set up has been easy to use as well

Cons

No call transcriptions, wish that I could see a virtual transcription of our calls, that would be the only feature I miss from our old service

Switched from

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

Cost, Support, Connectivity Issues, over all was really unhappy with the product

Review Source

AS

Alex S.  
Head dispatch  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Exellent, profesional"

December 8, 2023

5.0

Reccomend to everybody, easy to work with

Pros

Messaging system, phone call, keep our pictures

Cons

Nothing, everything is fine, working good

Review Source

KE

Kira E.  
Executive Assistant  
Real Estate  
Used the software for: 2+ years

### "Great Product for a Great Price"

November 27, 2023

5.0

I think my experience overall has been great. Their fax line is very easy and convenient to use as well.

Pros

Nextiva VOIP phone system is very easy to use. Having a way to view all the calls received is very convenient to check that our employees are answering calls as needed.

Cons

Customer service can be troubling as I feel each member provides slightly different information which can cause frustration.

Review Source

BF

Brett F.  
VP and Admin  
Insurance  
Used the software for: 1-2 years

### "Great Product! Wonderful Service"

December 29, 2023

5.0

Pros

Nextiva is very easy to use and the help center is very responsive.

Cons

The website can be a bit laggy at times.

Review Source

PS

Paula S.  
Program Director  
Media Production  
Used the software for: 1-2 years

### "Excellent "

September 29, 2023

5.0

Great people

Pros

Smooth and simple, very user friendly. We don’t miss anything.

Cons

Not a thing, it is a very excellent system.

Review Source

JG

John G.  
Music Director  
Media Production  
Used the software for: 6-12 months

### "Radio Usage"

September 27, 2023

5.0

Pros

One of the big things I wanted our stations to utilize was texting capabilities, while keeping our request line number the same. Our head engineer got us Nextiva, and we've had tremendous success with it. And having their app connected has allowed us to respond back to listeners, even if we've run back to our desks to take care of something.

Cons

Haven't discovered one yet, and I don't think we will. We haven't had any issues whatsoever using this.

Review Source

YM

Yoko M.  
Accounting Manager  
Wholesale  
Used the software for: 2+ years

### "Review 2024"

April 2, 2024

4.0

Pros

It’s easy to set up if we buy phone from Nextiva. Phone tracking for sales department.

Cons

If we buy same phones from other place, it’s not easy to set up.

Review Source

TJ

Tyquan J.  
IT  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Best for our Business"

November 30, 2023

5.0

The overall experience was wonderful. I had a great salesman and a great implementation specialist

Pros

The ease of implementation and integration. We have excellent call quality now

Cons

there are no cons with Nextiva. Our process was easy and team we had to work with was great

Review Source

AF

Ana F.  
Paralegal  
Legal Services  
Used the software for: 1-2 years

### "Happy with Nextiva and Nextiva APP"

September 14, 2023

5.0

Communications with clients are effective and easy with nextive, in the office and from home too.

Pros

The Nextiva App, it is easy to work with and I can take calls from hom without any issue.

Cons

I think the voicemail can be improved. But I think it is because we do not have a password, only if we ask for it to the manager.

Review Source

LE

Lisa E.  
CMO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best VOIP"

September 27, 2023

5.0

reliable phone and fax. I can't remember there being a downtime in the years I have been using it. Maybe once.

Pros

as a busy medical office - reliability is the most essential feature. I have had other phone systems in the past and this one has been the best and I feel I get great value. The fax is also excellent - easy to use.

Cons

have not been able to figure out the integration with my smartphone.

Review Source

LO

Liz O.  
Transaction Coordinator  
Real Estate  
Used the software for: 6-12 months

### "Nextiva: A great tool for remote workers!"

November 9, 2023

4.0

Great experience being able to use Nextiva, it certainly makes my job easier and I was able to get the hang of it in a few days!

Pros

Easy and efficient use of the software. Great tech support. Such a good tool for remote workers around the world.

Cons

We do encounter some trouble every now and then where the whole system seems to be down.

Review Source

RS

Raj S.  
President  
Insurance  
Used the software for: Less than 6 months

### "New customer to Nextivia"

December 29, 2023

5.0

Good. The transition was seemingly smooth my account has been set up.

Pros

Speed on setting up my account. It was a couple of days before Christmas. I was surprised that they had a live person I can speak to.

Cons

Nothing yet. I've not had this account for long to know what I dislike

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Price. Ring Central increase my price. Nextiva was less expensive & had good reviews.

Review Source

VR

Verified Reviewer  
Director  
  
Used the software for: 2+ years

### "Easy to set up and affordable too"

July 30, 2018

5.0

Comprehensive phone system at a tiny price

Pros

Call quality, very comprehensive back end that you can work on without customer support, auto attendants, call blocking, call flows and routes, ability to upload own recordings for call menus and announcements.

Cons

Lack of integration with products, need to be able to have incoming calls run a caller ID check on my database and also whitepages so I have more information when calls come in. Zero integration support.

Review Source

VR

Verified Reviewer  
Account Manager Market Enablement  
Automotive  
Used the software for: Less than 6 months

### "Good solid provider, UX and interface could use a little work"

October 9, 2022

3.0

I would recommend they evaluate their sales process. Uses who need 1-4 lines should not need to talk to one of their salespeople. This almost caused me not to make the purchase!

Pros

Price made this options a great value. The sales process was fairly quick.

Cons

The interface is not as user-friendly as Ringcentral. Sales advisor assured me they would be able to port the number, but in the end they could not.

Review Source

Response from Nextiva

January 11, 2023

Hello, there. Thank you so much for taking the time to leave us your review. We appreciate the feedback. Should you need anything, don't hesitate to reach out!

AD

Ashley D.  
Office manager and dispatcher  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "One of the best apps "

November 7, 2023

5.0

Pros

Nextiva has been very good to me! Makes working away from the office a breeze! I’ve had no issues! It has made it very easy for me to work remote when I’m away from my desk or working in the go. :)

Cons

Hasn’t given me any problems at all. I may have to log out and back in after awhile but that’s about it.

Review Source

SX

Shannon X.  
CEO  
Financial Services  
Used the software for: Less than 6 months

### "Thank you."

March 18, 2024

5.0

My overall experience was good.No problems.If you do have any questions you can reach out to customer service.

Pros

Ease of use.They help me set up everything.And customer service is awesome.

Cons

There really was nothing I did not like about it.Still learning.

Review Source

Response from Nextiva

March 19, 2024

Hi there Shannon, I am so happy to read about your awesome experience with our customer service team! At Nextiva Amazing Service is a huge part of our DNA, and I am so glad to see my teammates are continuing to deliver on this promise every chance they get! If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva

DH

Douglas H.  
Manager-tech  
Information Technology and Services  
Used the software for: Less than 6 months

### "New user-very Happy"

April 9, 2024

5.0

Very pleasant experience overall, much easier transfer than I thought it would be.

Pros

very easy setup excellent support so far adding non supported phones..

Cons

I have not run into anything i don't like yet.

Review Source

SG

Stephen G.  
Support Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent Service and Support"

November 27, 2023

5.0

Pros

Great product and easy implementation. The programs is much better than it used to be.

Cons

Support hasn't been the best the past year or so

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Better pricing and features on the phones.

Review Source

ME

Maria E.  
RCM  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Useful product"

September 18, 2023

5.0

used for several years, and always good improvements

Pros

everything needed is availabe. Able to read voicemails, and see missed calls.

Cons

Cannot delete old call history, would like this feature added.

Review Source

MT

Manny T.  
Business Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Nextiva works great"

November 27, 2023

5.0

Beats AT&T Office at Hand 100 to 1. The only reason we didn't go full Nextiva and replace AT&T is because of the 3 year contract with AT&T

Pros

The App was outstanding. Easy to manage call flows etc

Cons

Can't say I didn't like anything The App was outstanding. Easy to manage call flows etc

Reason for choosing Nextiva

Cheaper and easier to manage THe only reason we didn't go full Nextiva and replace AT&T is because of the 3 year contract with AT&T

Switched from

[AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/)

Needed Nextiva for our medical department separate from AT&T

Review Source

yM

yasmir M.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Nextiva is Awesome and Customer Service is Helpful"

December 18, 2023

5.0

Excellent service, professional customer service. I am happy we switched services to Nextiva.

Pros

Service and set up was set up quick and professional

Cons

I don't have anything to say negative about Nextiva.

Reason for choosing Nextiva

We did not look at other service providers.

Switched from

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Better Service, Pricing could not make it no other way.

Review Source

HM

Hunter M.  
Technical Project Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Nextiva UCaaS is great"

December 5, 2023

5.0

Overall experience is great. they are hardly ever down.

Pros

Nextiva UCaaS is a great system for small and medium business. Easy to provision and works great! They hardly have any outages and their desktop app is great. So many features all rolled into one unified platform

Cons

None. sometimes app updates can be tedious

Review Source

AA

Andrea A.  
Office Manager  
Law Practice  
Used the software for: 2+ years

### "Great Design and Customer Service"

January 9, 2024

5.0

Pros

The easy access/management to call flows.

Cons

Don't have a con. Everything has worked as needed so far.

Review Source

FS

Frank S.  
IT  
Hospitality  
Used the software for: 2+ years

### "Easy to use and Reliable"

September 14, 2023

5.0

Positive i recommend the product to my collegues

Pros

Customer Service, Reliability. compliance up to date. smooth billing detailed.

Cons

Trunk interface not up to date a little confuse and need assistance to initial setup not self served

Review Source

SS

Sidria S.  
Practice Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Easy Implementation"

December 5, 2023

4.0

Our company joined the Nextiva team almost one year ago. During this time there have been some glitches in building, however the entire time has been nothing but patient and helpful. Moving from our previous network to Nextiva was a very good decision.

Pros

The ease in the use of the product and the cost

Cons

In the beginning the pace of the process

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

Our company switched due to the cost of the previous service.

Review Source

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