# Page 22 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 22 - Reviews of Nextiva

## Showing most helpful reviews

Showing 526-550 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TA

Thomas A.  
Pharmacist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent customer servie"

September 13, 2023

5.0

Pros

We are able to get someone on the phone in a timely manner to help us implement new processes and troubleshoot hiccups.

Cons

Sometimes their new desktop app experiences brief outtages.

Review Source

ES

Erin S.  
Managing Director  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Reliable Service"

April 3, 2024

5.0

Easy to use, affordable and reliable service. Their customer support staff quickly resolves my problems in a friendly manner. They even follow-up to make sure the problems do not continue. I have been very pleased with the service.

Pros

They have an excellent customer service team. If I am having any issues or questions, they resolve it quickly. There is a very short wait time to talk to someone who can help you.

Cons

Sometimes I get logged out on the mobile app without being notified, but that's a relatively minor problem.

Review Source

BA

Beth A.  
Owner  
Accounting  
Used the software for: 2+ years

### "Very knowledgeable staff"

December 28, 2023

5.0

Pros

Ease of use. Once they updated the phone app and desktop app it was very easy to use.

Cons

I have to sign out on my cel phone other wise it rings to both my deskphone and cel even though simultaneous ring is unchecked.

Review Source

CL

Cindy L.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Nextiva is perfect for our business"

April 3, 2024

5.0

Pros

The ease of using their app to access and change any call routing we may need.

Cons

I cannot think of anything we don't like.

Review Source

RK

Robin K.  
Marketing  
Packaging and Containers  
Used the software for: 2+ years

### "Nextiva is great for small business"

February 17, 2023

5.0

Great support, low cost, high value.

Pros

Easy to configure and helps create a mobile workforce that is highly connected.

Cons

Needs to integrate with gmail - this is delayed and needs to happen.

Review Source

Response from Nextiva

February 21, 2023

Hello, Robin! Thank you so much for taking the time to leave us your review. We're delighted to hear about your feedback on Nextiva and appreciate the love. Should you need anything from us, don't hesitate to reach out. Thank you!

Maria I.  
Freelancer  
  
Used the software for: 2+ years

### "Seamless communication that allows great customer service!"

March 7, 2018

4.0

Seamless communication with customers and other clients

Pros

With Nextiva, you can enjoy calls through smooth service. With each plan, you can choose what features will satisfy your business needs.

Cons

With premium features, the costs rise up significantly, every business needs to cut down costs and telephone bills have a good chunk to pay for every month. Hoping they would offer discounts to the longer you have been availing their service.

Review Source

RS

Regine S.  
Health Care Virtual Assistant  
Consumer Services  
Used the software for: 6-12 months

### "Nextiva rate"

September 14, 2023

5.0

I had a great time using and exploring tha nextiva app

Pros

Easy to use and very helpful in my daily work.

Cons

Sometimes it glitches but can do troubleshooting.

Review Source

JA

John A.  
Owner  
Construction  
Used the software for: 2+ years

### "Good Product"

January 12, 2024

5.0

I've been using Nextiva for over two years, good company.

Pros

Good/solid product at a reasonable price.

Cons

A little slow on implementation, but once we got dialed in, it went smoothly.

Review Source

VR

Verified Reviewer  
Cloud Network Architect  
Consumer Electronics  
Used the software for: 1-2 years

### "The core of our call center "

May 29, 2019

5.0

As one of the team who was heavily involved in the project from beginning to end, I had a complete view of Nextiva’s product and service. They did a very professional job and although the team who supported us were really young guys they knew what they were doing. They were extremely responsive which I think is hugely important and they were tuned into all the details. With these projects it’s easy to get killed with all the minutia but they were great at documenting and had a very rigorous process that ensured requirements were clearly defined and that in the end we got what we asked for. They made it easy to trust that they had the implementation under control. It also went pretty quickly too and without any backtracking or major problems.

Pros

Nextiva has become the core of our communications center. Previously we were working with a number of different systems and now have been able to transition to the one. It’s saving us money, and our team is saving time on tasks too. There are many benefits to these tools.

Cons

I don’t think I can think of any “cons” to this system. It’s a vast improvement on what we had before.

Review Source

JF

Julia F.  
Executive Assistant  
Accounting  
Used the software for: 1-2 years

### "Verdict still out"

June 8, 2022

4.0

Pros

Once the initial set up was done, the phones & software have worked fairly well.

Cons

Set up was and still has been a bit of a problem. My employer and myself have been working with multiple people and at times don't hear back from them for months. And the issues we had originally contacted them about are still not resolved. The app for your smart phone is not the most user friendly.

Review Source

Response from Nextiva

January 11, 2023

Hello, Julia. Thank you so much for taking the time to leave us your review. We appreciate the feedback regarding your experience. If you by all means still required any assistance from us, please email us at reviews@nextiva.com your account info and contact details and we'll make sure to have our team follow up with you ASAP. Thank you.

SH

Susan H.  
Insurance Agent  
Insurance  
Used the software for: 2+ years

### "Using the Nextiva System"

November 9, 2023

5.0

Customer service is knowledgeable and strive to get the system back up and running quickly.

Pros

You can pick up a call from your mobile device

Cons

When the system has to be reset after the electric goes out

Review Source

GK

Greg K.  
President  
Construction  
Used the software for: 1-2 years

### "Nextiva Does Not Stand Behing Their Equipment"

June 6, 2019

1.0

I changed to Nextiva to realize a 50% cost savings. I purchased their Nextiva branded phones. A few months later, they performed a firmware update and some of the features we frequently use, particularly the directory stopped working. The problems was reported and they let us know their engineers were working on a fix. After six months, they still had no fix, so I asked to exchange our desk phones for a comparable replacement. They refused stating the Nextiva branded phones carried a 90-day warranty compared to a one year warranty all the other phones they sold. After complaining, they offered replacement phones in exchange for a two-year contract. No thanks! Additionally, I have referred several new customers to Nextiva and each time they reach out to thank me and inform me I will be receiving a $400 referral check. I have never received a dime.

Pros

Nextiva was 50% lower than my current provider.

Cons

Nextiva was great until the performed a firmware update and features on the phone stopped working and the only solution they could provide was to continue to wait for their engineers to come up with a fix. Six months was long enough.

Review Source

JS

Josh S.  
Mid Market Account Manager  
Telecommunications  
Used the software for: 6-12 months

### "Nextiva for the win!"

February 1, 2024

5.0

Pros

It's ease of use, it's not difficult to begin using it and see the impact it makes within our organization.

Cons

Some features and functions but the pros far out weight the few cons.

Switched from

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

The organization as whole felt we need a more robust contact center software and Nextiva is just that!

Review Source

AB

Ashton B.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great Support. Great Product."

November 18, 2023

5.0

Wonderful and tremendously pain-free. Haven't considered another option one bit since starting.

Pros

I love the fact that whenever I call I get a competent human on the phone right away.

Cons

I had a few issues receiving text messages at first.

Alternatives considered

[Google Voice](https://www.capterra.com/p/210592/Voice/)

Reason for choosing Nextiva

Nextiva had the most recommendations. Then when I asked a few questions to the company, I could tell they were very helpful and likely their product would be too.

Review Source

Sarah F.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Nextiva One is a game changer! "

February 15, 2023

5.0

I absolutely love it

Pros

Having all of my client interactions in one window is an absolute game changer. No switching between apps to see the latest touch points.

Cons

I would like to be able to launch a video call from my mobile device

Review Source

Response from Nextiva

February 17, 2023

Hello, Sarah. Thank you so much for taking the time to leave us your review. We're delighted to hear about your experience with Nextiva and appreciate the love! Should you need anything, don't hesitate to reach out!

HN

Howard N.  
Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "Best value with some of the best functionality "

December 19, 2023

5.0

Pros

We absolutely love the features including the mobility and how easy it was to port a phone number. But I think it was the rep the really made us pull the trigger. He was responsive, informative, knowledgeable, and wasn’t pushy.

Cons

So far nothing. We don’t have anything negative to say so far.

Review Source

SH

Sheri H.  
CEO  
Accounting  
Used the software for: Less than 6 months

### "CEO, Owner"

December 28, 2023

5.0

8 Their customer service is really good and the price was reasonable

Pros

Their price is reasonable and the fax came included and messsaging

Cons

Voicemail is not as good as the other companies I have tried

Reason for choosing Nextiva

Customer service and they're very knowledable

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

The price and the messaging with my package

Review Source

VP

Valentina P.  
Coordinador Operaciones  
Wholesale  
Used the software for: 1-2 years

### "Hace todo mas facil"

August 10, 2023

5.0

Pros

Permite que las transiciones sean mucho mas faciles y efectivas de realizar.

Cons

Lo unico es la falta de capacidad para incorporarce o integrarce con otras herramientas.

Review Source

MT

Mack T.  
Ceo  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Simple and easy to use "

April 9, 2024

5.0

So far it’s exactly what I wanted. Wish I had the 239 area code but it works

Pros

The rep \[sensitive content hidden\] and support staff were very helpful in the process.

Cons

Nothing at all they made the process simple

Switched from

[Google Voice](https://www.capterra.com/p/210592/Voice/)

Needed a professional business line and I believe I found it

Review Source

EH

Emilio H.  
Recruiting Specialist  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Incredible service, satisfied user"

September 13, 2023

5.0

I have had a very satisfying experience with Nextiva, I don't hesitate to recommend it to potential users.

Pros

Nextiva's user-friendly interface is definitely my favorite feature. One does not struggle while using the platform to make calls.

Cons

Despite being unlikely, Nextiva might crash now and then. It can be easily solved by rebooting the app, which only takes a few seconds.

Review Source

VR

Verified Reviewer  
broker  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great tool to simplify my contact needs"

April 3, 2024

5.0

Pros

I can use it in my laptop, web and my mobile

Cons

I have not found any cons on this tool, it is cool

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

nextiva is more professional that other tools

Review Source

PB

Patrick B.  
Owner / President  
Individual & Family Services  
Used the software for: 2+ years

### "A very happy business customer"

September 15, 2023

5.0

Pros

The very nice way that my calls are routed

Cons

It may be a bit hard for me to understand some features.

Review Source

KN

Kate N.  
Director of Operations  
Construction  
Used the software for: 2+ years

### "Support is lacking"

October 7, 2022

4.0

Pros

Several options for add-on services including call recording, has options for mobile app and desktop app which are convenient for remote users

Cons

Support is definitely lacking - response time is too long. There are constant issues with the phone and desktop app. Too many dashboards and logins for the various services - we have 5 different logins for different sites to manage our services with them.

Review Source

Response from Nextiva

January 11, 2023

Hello, Kate. Thank you for taking the time to leave us your review. We appreciate your feedback regarding our customer service. If you are experiencing issues or need any assistance, feel free to reach out to us at reviews@nextiva.com mentioning your Capterra review, and we'll have someone from our team follow up with you ASAP. Thank you.

MC

Monica C.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Nextiva Dependable "

November 3, 2025

5.0

Pros

I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices.

Cons

At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not.

Review Source

DR

Deborah R.  
owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great e-fax system"

December 18, 2023

5.0

I have had a great experience with using Nextiva and with their customer service.

Pros

Nextiva is easy to use and integrates well with our system.e

Cons

I like all the features that are offered

Review Source

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