# Page 23 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of Nextiva

## Showing most helpful reviews

Showing 551-575 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JA

Jessalyn A.  
Technical Support Manager  
Computer & Network Security  
Used the software for: 2+ years

### "Great Product for Small Clients"

September 6, 2022

5.0

Pros

The Product is easy to use and great Support.

Cons

We have no issue for now but in the pass we did.

Review Source

Response from Nextiva

January 11, 2023

Hello, Jessalyn. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva thus far and appreciate the feedback. Should you need anything, don't hesitate to reach out. Thank you.

KH

Ken H.  
CEO  
Telecommunications  
Used the software for: 1-2 years

### "Best VOIP service out there"

December 28, 2023

5.0

Amazing service and great customer support, all configuration changes needed are done quickly

Pros

Easy to setup and administer. Mobile and pc app for remote workers

Cons

Has a few issues with the new platform but they were quickly resolved and always are improving the customer experience

Review Source

JM

Juan M.  
Lab Technician/IT Support  
Consumer Services  
Used the software for: Less than 6 months

### "Best VOIP for Start Ups"

September 13, 2023

5.0

I had the best experience with Nextiva. I had reached out to their sales team and got a quote same day. I was operating with working phone system same day! Their IT support team helped me walk through how to set up the phones we had on hand and made sure it was working before letting me go.

Pros

I love that we got our phone system online and operating same day.

Cons

I have no cons about Nextiva since they have met our needs with month to month service versus other companies wanting minimum two year contracts.

Review Source

DS

Dane S.  
Vice President  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great choice for small business"

September 13, 2023

5.0

Pros

The call routing for multiple companies is a great feature

Cons

It took a little while to get used to VOIP

Review Source

JM

Jesus M.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Switching to Nextiva was fairly easy and saved us money"

December 20, 2023

5.0

overall easy transition and easy to understand agreement and billing

Pros

works just as good as an enterprise phone system

Cons

sales people try to sell you things you don't need

Alternatives considered

[Google Voice](https://www.capterra.com/p/210592/Voice/)

Reason for choosing Nextiva

more customer support offered if needed

Switched from

[Spectrum ERP](https://www.capterra.com/p/182236/Spectrum-ERP/)

price and long contracts with spectrum voip

Review Source

VR

Verified Reviewer  
Sales Development Representative  
Telecommunications  
Used the software for: Less than 6 months

### "Great for Tech Sales Roles "

March 25, 2024

5.0

I must say I have had an amazing experience with Nextiva since I started this job.

Pros

The way people can call back even though I do not have the app opened on my laptop.

Cons

I love everything about it! There is not anything I dislike about it.

Review Source

KJ

Kiyoko J.  
Assistant  
Financial Services  
Used the software for: 6-12 months

### "First Nextiva user's opinion"

November 27, 2023

4.0

Pros

Over all easy to use. Especially we can download app into our mobile and we can answer anywhere.

Cons

On web, we set up number of ring tone and answering machine, but it doesn't work what we set. Sometimes, can't make call and need to boost or call back.

Review Source

CS

Chris S.  
Director of Operations  
Telecommunications  
Used the software for: 1-2 years

### "Great bang for the buck"

February 21, 2024

5.0

Pros

Next evil, easy, set up, easy to get a proposal for, and continues to be easy to use.

Cons

No cons come to mind. We’ve had a great experience with next year and continue to do so.

Review Source

FS

Frank S.  
Manager  
Construction  
Used the software for: 1-2 years

### "They Solved the Problem"

November 27, 2023

5.0

The company is nice to serve the VOIP, voicemails, etc. Overall is fine!

Pros

The VOIP service quality is high. We are happy with them.

Cons

Some customer representatives \[sensitive content hidden\] did not understand the issue. He ended the chat very disappointed :(

Review Source

PC

Patrick C.  
President  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great complete phone system management tool"

September 14, 2023

5.0

Entirely positive

Pros

Broad range of features; great onboarding support; nice people

Cons

With broad services capability comes learning curve...

Review Source

BA

Brittany A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Owner"

November 27, 2023

5.0

Pros

The pricing to get us up and running was perfect for our business starting out. We can easily reach customer service when we need assistance.

Cons

I don't know if I have any complaints about Nextiva. Any issue we've had has been quickly resolved.

Review Source

VR

Verified Reviewer  
IT Support Technician  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "A step up for the sales team"

May 27, 2019

5.0

I would say the overall experience has been excellent. I would recommend them to other businesses based on our experience too. Seems they really know what they’re doing, good price and great service too.

Pros

Prior to Nextiva, we were concerned with getting our fast growing sales team the tools they needed to grow. In real estate it’s so competitive that we knew it was important to invest in improving our communications. Nextiva really supported us throughout the project. We came to them with a big problem and they were able to assist us and really lead us to the right solution.

Cons

The only downside of the whole project was that the main contact we were working with actually left Nextiva mid project. There wasn’t anything to be done about it but it did mean a bit of a scramble to get the new person up to date and make sure nothing was lost in translation. It wasn’t a huge deal but is always a concern when there is a staff switch at a critical time.

Review Source

AT

AFTON T.  
office manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Nextiva Review"

April 4, 2024

5.0

Pros

It is user friendly for myself and the staff.

Cons

The dashboard could be set up a little better

Review Source

FO

Frida O.  
Resident Services Coordinator  
Public Relations and Communications  
Used the software for: 1-2 years

### "Best we've had!"

November 9, 2023

5.0

Pros

Constant updates to the app, transcriptions for the voicemails and efficient call and texting services

Cons

Sometimes the system is out for a couple of hours in the mornings.

Review Source

MM

Michele M.  
Hospital Manager  
Veterinary  
Used the software for: 2+ years

### "Customization-"Great", Customer Service-"Lacking""

December 28, 2023

4.0

Pros

I love how easy it is to use and customize to what fits our business.

Cons

Nothing but issues with bill over the last year. We email customer service and we get a email saying they tried to reach us but were unavailable, which was not the case. This has happened more times than we can count.

Review Source

LM

Lindsey M.  
VP of Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Service"

November 15, 2023

5.0

They are a very attentive customer service centered company.

Pros

We receive wonderful, customized customer service from Nextiva. They also host a platform that integrates across the US and is HIPAA compliant.

Cons

The app is still an area where we would like to see more services but enjoy the flexibility of having this as an option for employees.

Review Source

SP

Stasha P.  
Operations Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Just started. Loving it."

November 15, 2023

4.0

It has been great so far. We used a third party company who recommended Nextiva to us. They set it up for us. We have enjoyed it so far.

Pros

I have liked that it has reduced administrative tasks, routing calls directly to where they need to go.

Cons

I do not have any negative feedback to give at this time.

Review Source

SA

Stephanie A.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Useful and necessary for our business"

April 8, 2024

5.0

Pros

We love that we can have staff members be at various locations and answer the calls seamlessly.

Cons

There were a few times I had to use my personal phone to make an outgoing call

Review Source

bC

brittany C.  
Office Manager  
Automotive  
Used the software for: Less than 6 months

### "Love the customer service and pricing "

December 18, 2023

5.0

Pros

Mostly the customer service and the attention to detail they give you, They don't just set you up and just leave for you to figure it out.

Cons

Nothing I have nothing to say that is negative to say about Nextiva

Review Source

JR

James R.  
Telecommunications Administrator  
Farming  
Used the software for: 1-2 years

### "Great value and very user friendly!"

November 2, 2023

5.0

Pros

The web portal make is so easy to setup user account and to configure devices. Great value large Knowledge base Awesome Account / Sales Reps

Cons

Sometimes it takes longer to reach customer support in the late evenings.

Switched from

[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Better value and to centralize our business phones. We had various providers.

Review Source

VR

Verified Reviewer  
Senior Network Admin  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Good tools to help support business growth"

May 2, 2019

5.0

Easy to use. Definite (visible) benefits to my business. Not costing me lots of money.

Pros

Nextiva have made some really good tools to help business salability – we are using their VoIP system and the Nextiva app, as well as their cloud system. Both of these have been really good as we are growing; it’s easy to add more users and remove users as we ramp up and down in busy periods. The cloud file system is also great – it means that we can all access files and work on them regardless of where we are in the country. As a small team that are often traveling, it’s been really helpful as stopped us accidentally working off wrong versions and relying on versions sent via email. A very simple and well-priced solution to a problem that was, at times, very frustrating.

Cons

Both of these products are fairly simple and easy to learn, so I haven’t had any negative experiences in switching. I’m pleased with how it’s going.

Review Source

LW

Lynn W.  
Adm Pastor  
Facilities Services  
Used the software for: 1-2 years

### "Nextiva communication services"

March 25, 2024

5.0

Our experience with Nextiva in both implementation and ongoing usage has been very good.

Pros

Ease of use, response to problems, problem resolution

Cons

We have had no issues with our Nextiva service

Review Source

EP

Eliecer P.  
President  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Highly Recommend"

December 6, 2023

5.0

Overall, Nextiva stands out as a comprehensive and game-changing solution that has greatly enhanced my communication experience.

Pros

Nextiva impresses with its exceptional service, delivering reliable and efficient communication tools. The user-friendly interface makes navigating the platform a breeze, catering to users of all technical levels.

Cons

I once encountered a drawback when a call on the platform unexpectedly cut off, disrupting the communication flow during an important conversation.

Review Source

VR

Verified Reviewer  
IT Professional  
Information Technology and Services  
Used the software for: 1-2 years

### "Live Chat"

August 7, 2018

5.0

The Nextiva team where extremely helpful. We got up and running on the system pretty quickly, they trained the team and now everyone uses it all day long. It’s really reduced the email volume and bottle necks, as well as speed up production times.

Pros

An essential tool that makes internal communications easy and fast. Nextiva has created a great live chat product. Our team loves it!

Cons

You need to have the team onboard with this. If they’re not interested in using the tool, then it’s a wasted investment. Make sure that the team wants it and will use it.

Review Source

VR

Verified Reviewer  
Engineering Specialist  
Consumer Services  
Used the software for: 1-2 years

### "The line quality on Nextiva’s VoIP system is a big step up"

April 30, 2019

5.0

I mean, this is just what Nextiva does and their VoIP system appears to have been one of their original products so they are very experienced. They were really friendly and helpful (even though we asked a lot of questions as business continuity was really important to us). I wanted the transition to be smooth and efficient, but as a user of the phones, I also wanted to make sure our staff would have good experience and be happy with the software once we had transitioned. I feel like I’ve hit both those targets.

Pros

The line quality on our old phone lines was becoming a big problem as they were no longer being upgraded. Sometimes we would have to call clients back due to a bad connection. We’ve had no problems since we moved, and the upgrade (including new phones!) saved us 5% on our total bill. Can’t complain at all!

Cons

It felt like a lot to organize to get everything organized – Nextiva took care of all of it so it turned out to be not a problem at all, but initially we were quite concerned.

Review Source

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