# Page 24 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

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Last updated March 13th, 2026

# Page 24 - Reviews of Nextiva

## Showing most helpful reviews

Showing 576-600 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Janiece S.  
Owner  
Insurance  
Used the software for: 6-12 months

### "Great work in progress"

April 6, 2021

3.0

My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution. Their customer service alone almost caused me to stay.

Pros

My favorite thing about Nextiva is its exemplary customer service. They have a dedicated team that is available to all its users 24/7. The solution they offer is needed for small business owners like me who do not have a brick-and-mortar building. Their phone system allowed me to have a professional telephone experience for my clients and potential clients.

Cons

I liked least that I'd have to reset the settings every so often, and the service did not allow me to use the SMS feature to enable two-factor authentication for my business apps. However, the quality of the calls and inconsistency of receiving them was my absolute least favorite attribute.

Review Source

Response from Nextiva

April 8, 2021

Hello Janiece, thank you for sharing your open and honest feedback. We're sorry to hear that you've left Nextiva, but we do want to continue to help make your transition easy please email us at hello@nextiva.com if we can help you in any way.

MG

Mike G.  
Administrator  
Law Practice  
Used the software for: 2+ years

### "A very good product!"

October 3, 2023

5.0

Nextiva is a fantastic choice for businesses looking for a comprehensive and reliable communications solution.

Pros

Robust VoIP features & customer support are best in industry.

Cons

It is more expensive than other products and (2) required contractual commitment.

Reason for choosing Nextiva

Features and support.

Review Source

TL

Terry L.  
Marketing Manager  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Still setting up"

December 30, 2023

4.0

Pros

So far setting up has been relatively easy and their phone support has been great

Cons

A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. So with 3 parks and 1 paging system - that took up 4 lines which I use, but there is a recurring fee.

Review Source

SO

Samuel O.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Dishonest sales staff and billing - DO NOT USE"

March 23, 2022

3.0

Pros

We did not like anything about the software. It was difficult to setup and support was not helpful.

Cons

We need 2FA capability and we made that VERY clear when we signed up. We were told that it would not be a problem. We realized shortly after signing up we had been deceived and asked to cancel because the software does not do what the sales staff said it did. We were told we could cancel for $1,300 and they were very sorry but they don't support 2FA. Incredibly frustrating experience.

Review Source

Response from Nextiva

January 11, 2023

Hello, Samuel. Thank you so much for taking the time to leave us your review. We are truly sorry to hear about your experience and that we were not able to meet your technical requirements. If there's anything we can still do for you, please feel free to email us at reviews@nextiva.com your account information and we'll make sure to have our team follow up with you ASAP. Thank you. If you by all means still required any assistance from us, please email us at reviews@nextiva.com your account info and contact details and we'll make sure to have our team follow up with you ASAP. Thank you.

VR

Verified Reviewer  
Marketing Manager  
Management Consulting  
Used the software for: 1-2 years

### "Mixed Experience on Different Devices"

January 8, 2019

4.0

Pros

Easy to set up call forwarding either via desktop or mobile app or even by manual key entry on the phone. Ability to forward after a certain number of rings is also very helpful.

Cons

User experience needs work. It's almost impossible to reset your password. On the mobile app, you simply can't. There are glitches as well where call forwarding isn't on but you'll get a notification of every single call you receive which can be especially annoying, particularly when you're not working.

Review Source

RW

Ronnie W.  
President  
Information Technology and Services  
Used the software for: 2+ years

### "Always Great Service!"

December 18, 2023

5.0

Nextiva has had rock solid reliability over the past 5+ years I've used it. Over the years, Nextiva support has gone through some changes, but their team has worked to resolve them.

Pros

Reliability, cost, and very knowledgeable support team.

Cons

Sometimes long wait times for support, but have been resolved recently.

Review Source

AL

Amber L.  
Leasing Manager  
Real Estate  
Used the software for: Less than 6 months

### "Great Phone System for Business"

April 10, 2024

5.0

Overall from start to finish on setting up services the support and service was excellent.

Pros

The support through chat is excellent and if not they will call you to help you instead.

Cons

That there is a two year contract but most phone services do.

Review Source

MD

Mariana D.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Good Choice for Remote Work"

October 13, 2023

5.0

So far, the experience has been good. Customer support is helpful in case we have a question.

Pros

Nextiva provides great value for the cost. It is easy to set up using the Nextiva desktop app. It is a good service.

Cons

It took a little longer to set up our existing phones, but happy to have been able to keep them.

Reason for choosing Nextiva

Low cost. We were able to use existing VOIP phones. They offered a fax service, which we sometimes need.

Review Source

VR

Verified Reviewer  
Software Engineer  
Automotive  
Used the software for: 1-2 years

### "Good service, setup was a pain"

March 7, 2018

4.0

Pros

The phones work. This was an issue with Jive, our previous provider. We're able to do complex call routing. Support is solid and helped us get up & running.

Cons

Setup was a big hassle. The web based tools are confusing, and don't show everything the system is capable of. Support is aware of these significant limitations, and they're well versed in getting things done, so don't try doing it yourself like I did. Support also has access to more features than the user is given.

Review Source

KC

Kim C.  
Office Manager  
Machinery  
Used the software for: 1-2 years

### "New to Nextiva"

January 30, 2024

5.0

Pros

So far, I was able to get on the phone and transfer calls ...

Cons

Got a new phone and have been unable, at this time to get it hooked up and working. I've been going through a third party so I'm never sure who to call for what.

Review Source

RR

Robert R.  
Operations Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "First time VOIP friendly "

November 29, 2023

4.0

Pros

Nextiva's implementation team was knowledgeable and fast. They walked me through all setup and answered all questions we had. Setup was quick, and we were able to port all of our analog numbers and had no interruption in service.

Cons

Since it's only been implemented recently I don't have many complaints. Although now that it is implemented it's much hard to speak with anyone on the service team. After going through all the phone menu options I still had to wait on hold for over 20 minutes before getting in touch with someone.

Review Source

AP

Anshuman P.  
President  
Accounting  
Used the software for: I used a free trial

### "Nextiva plays games with their prospects "

March 29, 2023

1.0

I signed up for the service based on Sales Rep telling me that a feature exists. The feature was not there; so, I requested that my service be terminated immediately. The Sales Rep went missing in action and entire team started passing my account like hot potato! They created over a half a dozen ticket and took almost two weeks! I had to call the credit card company to block the charge as Nextiva folks were playing games!

Pros

Responsive sales team BEFORE the sale was made!

Cons

The sales folks will promise anything and everything.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/)

Reason for choosing Nextiva

How quickly the responded.

Review Source

Response from Nextiva

April 3, 2023

Hello, Anshuman. Thank you for taking the time to leave us your review. I see our team is already addressing your feedback. Please feel free to reach out to us at reviews@nextiva.com if there's anything we could help you with. Thank you.

RD

Romeo D.  
Regional Manager  
Accounting  
Used the software for: Less than 6 months

### "So far so good.."

November 27, 2023

5.0

Overall we are satisfied so far but only have been using a little over 30 days. I will provide an update in a few months.

Pros

Service and Support has been great aside from our Implementation Agent. We're able to call and get assistance right away with agents on standby. The call flow process can be customized however you want it with very little limitations. The SMS feature is great as well.

Cons

The Implementation process wasn't the greatest experience. Although we were assigned an agent during the process, the communication wasn't that great. We had to follow up multiple times to see where we were at in the Implementation Process, primarily in the "call flow process". We definitely did not experience quick responses from our Implementation Agent. The Mobile and Desktop Nextiva App have intermittent delays and freezes up at times, so hopefully Nextiva fixes these bugs.

Review Source

Reggie A.  
Computer Engineer  
Telecommunications  
Used the software for: 2+ years

### "Great software to track inbound and outbound calls "

January 23, 2018

5.0

Pros

Nextiva being the main source of our communication with our clients, this gives the company great knowledge on whats actually happening on the phone with the clients and our employees.

Cons

Nextiva has its moments, when it use Nextiva crashing on daily bases, just a restart of the software will put you back online.

Review Source

JM

Jill M.  
Insurance Agent  
Insurance  
Used the software for: 1-2 years

### "Nextiva user friendly "

March 28, 2024

5.0

Pros

Nextiva allows the daily calls to be routed and maintained for an efficient day. The use of their system is very user friendly with clear sound.

Cons

The app could use a few more features but still works well.

Review Source

AB

Alejandro B.  
Virtual Assistant  
Law Practice  
Used the software for: 6-12 months

### "One of the best VoIP apps"

April 6, 2024

5.0

10/10 I have no complains. And another feature I like is that it does not use much of my RAM when using it.

Pros

Super User Friendly, it's really not hard to use at all.

Cons

Tends to lag if the bandwidth is now enough.

Review Source

JP

Jason P.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Super East to Install and Use"

December 18, 2023

5.0

Very simple and initiative. Their customer support is top-notch.

Pros

I've been very impressed with Nextiva in terms of the ease of the app and their response and training in getting it going. We are saving lots of money using Nextiva and are super excited.

Cons

None to report yet. If they come up, I'll circle back.

Reason for choosing Nextiva

Nextiva was the easiest to find and easy to book a call with sales.

Switched from

[Abby](https://www.capterra.com/p/268623/Abby/)

Mostly the cost and ease of use for our needs.

Review Source

DR

Dionel R.  
Intake  
Law Practice  
Used the software for: 6-12 months

### "Nextiva app "

January 4, 2024

5.0

Is really good as it allows you to do the job.

Pros

is easy to use, it allows you to retrieve all the calls for the day. I like the filters it has to separate the incoming and outbound calls.

Cons

no recording calls, I also think the app takes to much space in the windows app.

Review Source

DF

Donna F.  
Owner  
Construction  
Used the software for: 1-2 years

### "From Order placement to Onboarding"

September 18, 2023

5.0

Pros

Everything was very easy from order placement to the professional staff that completed the onboarding with me. The customer service is wonderful, when you call, they answer! We have 5 companies using a variety of sized systems with Nextiva and I do not have any complaints! The platform is very user friendly. It's great to be able to use the app as well.

Cons

We haven't found anything to be missing from our system. Everything seems to be user friendly.

Review Source

MO

Maggie O.  
Claims Manager  
Legal Services  
Used the software for: Less than 6 months

### "Great System- that works!"

December 15, 2023

5.0

I am happy that we switched to this type of telephone system. Ive already recommended to several people in the legal field.

Pros

Makes taking calls, sending calls to voicemail and transferring calls very easy.

Cons

There really isnt anything that I dont like about the system

Review Source

VR

Verified Reviewer  
Application Support Analyst  
Individual & Family Services  
Used the software for: 1-2 years

### "Using Nextiva has been a effective solution for our office needs. "

June 26, 2018

4.0

Pros

The ability to have an app for this allows me to receive phone calls on my cell when I'm working away from my desk. In addition to this, the ability to have an easy to use conference line with unique IDs has made call-in meetings efficient and effective.

Cons

The prompts when trying to change your voicemail don't seem intuitive. I think if the language of the prompts was changed it would make all the difference. However, once you do it you will get it.

Review Source

NE

Nico E.  
Nurse Recruiter  
Consumer Services  
Used the software for: Less than 6 months

### "Nextiva is a Phenomenal App to use ! "

September 28, 2023

5.0

Pros

Its keep track of all conversations an all call I've made also shows how long ive been on the phone with nurses

Cons

I wish i could name the phone numbers so i know who im texting on the app

Review Source

Bernadette T.  
Admin.  
Construction  
Used the software for: 1-2 years

### "Pretty Good"

January 9, 2020

5.0

Overall our experience with Nextiva has been pretty good. As expected.

Pros

We switched to Nextiva to use the ip phone features which that in itself is pretty awesome if someone has to work from a location outside of the office they can simply take their IP phone with them and answer calls directly from there.

Cons

Nextiva is a contract company there was a time phones weren't working and we thought about going back to landlines but we were under contract.

Review Source

JC

Jesus C.  
Accounting Assistant  
Insurance  
Used the software for: 6-12 months

### "Nextiva - Reliable and Efficient "

December 28, 2023

5.0

Satisfactory. Precise and friendly support.

Pros

Nextiva has 24/7 support access which makes it very accessible for any last-minute trouble shooting. Additionally, their expansive functions enable the daily needs of business to be met. Lastly, with their high-end technology administrators have a very vivid overview of their communication analytics.

Cons

No complaints at the moment, they are very effective overall.

Review Source

KM

Kiara M.  
Office Management  
Insurance  
Used the software for: 1-2 years

### "Nextiva - a convenient product for the busy business manager."

November 2, 2023

5.0

Pros

The convenience of having the support chat. The ease of use is also top of the list.

Cons

The long wait times that are sometimes present when trying to resolve an issue.

Review Source

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