# Page 25 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 25 - Reviews of Nextiva

## Showing most helpful reviews

Showing 601-625 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MT

Miguel T.  
Law Clerk  
Law Practice  
Used the software for: Less than 6 months

### "Great!"

September 19, 2023

5.0

It has been great as my title, lol.

Pros

I like how you can track and monitor the calls and how I can go back days and days to find a phone number. I like how the voice mail is set up.

Cons

At the moment, I don't have anything I dislike about Nextiva. Keep up the good job.

Review Source

CE

Cami E.  
Office Manager  
Mental Health Care  
Used the software for: 6-12 months

### "Extremely Pleased "

December 5, 2023

5.0

Excellent product enhanced by excellent customer service! Our office is extremely pleased with the phone and fax service we have received. The transfer process was smooth and anytime we had questions they were promptly answered.

Pros

Excellent customer service, product was easy to install.

Cons

Not knowing about their service sooner!

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

The product was lackluster, we spent more time being offline than we did online and the price outweighed the quality.

Review Source

BG

Bryan G.  
Owner  
Alternative Medicine  
Used the software for: 1-2 years

### "Great service"

September 13, 2023

5.0

Pros

Their technology is the best in the industry

Cons

Chat is sometimes slow to puck up session

Review Source

CT

Caprice T.  
Clinical Analyst  
Pharmaceuticals  
Used the software for: 2+ years

### "Excellent Customer Service 100% of the time"

November 9, 2023

5.0

Pros

Customer service is ALWAYS beyond helpful, offering additional suggestions for ease of use that I wouldn't have even thought of.

Cons

I have never found the user manuals or web portal helpful. I always end up having to contact customer service, who thankfully are top notch.

Review Source

JS

Jerry S.  
General Manager  
Construction  
Used the software for: 6-12 months

### "VoIP"

November 27, 2023

5.0

Very good and would recommend to others.

Pros

Features, support, having used the product with another employer, and pricing.

Cons

Sometimes a little hard to understand the support team.

Reason for choosing Nextiva

For all the reasons previously stated and more.

Switched from

[Spectrum](https://www.capterra.com/p/170585/Spectrum/)

Need more phones, more features and better service.

Review Source

JK

Joe K.  
sales manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Trust in Nextiva"

November 27, 2023

5.0

Good, high quality. May take a little longer but worth it.

Pros

Always there for you. Support is always there if things go sour.

Cons

Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts.

Review Source

CS

Cynthia S.  
Admin  
Printing  
Used the software for: 1-2 years

### "Great Service!"

November 15, 2023

5.0

Pros

The customer support service is great. The site is easy to navigate, their help service pages are easy to read and navigate.

Cons

Right now, there are no cons to report.

Review Source

JB

Jon B.  
Director of Operations  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Wonderful customer service! "

March 26, 2024

5.0

Overall we have had a great experience with Nextiva!

Pros

The customer service is GREAT! You certainly can't say that about the company we just left.

Cons

I can't think of a con yet; if anything, the Phone App might not be as great as it could be, but they release updates and have already fixed the major issues we had the first week of use. I think it's new so they will get it figured out.

Reason for choosing Nextiva

We looked at most all of the VOIP providers but picked Nextiva for the great support and low cost.

Review Source

RS

Richard S.  
Tech  
Telecommunications  
Used the software for: Less than 6 months

### "Good service you should try"

April 11, 2024

5.0

Pros

I appreciate how easy it is for me to add other users and change existing user information.

Cons

Nothing I've found yet, but I'll keep looking for something

Review Source

VR

Verified Reviewer  
Director, Information Technology  
Computer Hardware  
Used the software for: 6-12 months

### "Title Tools for businesses big and small"

March 25, 2019

5.0

Like I’ve already said, I’m a big fan. Nextiva makes flexible and smart tools, they’re doing the right thing by businesses and not just selling them an idea. I’ve worked with various platforms and sometimes it’s like you’re just being over sold when it’s not something that your organization actually needs. Our contact is very honest with us and only presents solutions that actually would make sense to our business. We appreciate that we’re not just another dollar sign to him. Our ROI on the systems we have is really high. I don’t have any regrets; these are great systems for all our businesses.

Pros

We have a few family businesses and we use Nextiva services for all of them. The great thing for us is they can work for our small and larger enterprises. The packages make sense regardless of the business scale. They also make it easy to work with them so making the switch is super simple and they support you the whole way through. You don’t have to be super tech savvy to get this system up and running. It’s easy even for me.

Cons

I don’t think there are any. At least none I’m aware of. I am a big fan!

Review Source

CT

Collin T.  
IT Manager  
Medical Practice  
Used the software for: 2+ years

### "Easy to use service with great tech support!"

December 4, 2023

5.0

Quick and easy to contact Sales and Support, as well as to obtain the necessary information!

Pros

I was able to obtain the information that I needed in order to understand how the service operates.

Cons

No complaints, all my needs were met! No cons that come to mind!

Review Source

BM

Ben M.  
President  
Accounting  
Used the software for: Less than 6 months

### "Nextiva - Excellent Customer Service"

January 15, 2024

5.0

Pros

RaVonne Turner, customer support, helped me set up everything. He promptly returned phone calls and consistently fixed my problems. He even sat on the phone with my old phone company and helped me transfer service.

Cons

Nothing so far. I'm pleased with the product.

Reason for choosing Nextiva

It was recommended to me. I'm happy with it. I don't see a point to looking at other providers

Switched from

[AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/)

I was unhappy with our old telephone service.

Review Source

MS

Michelle S.  
Managing Partner  
Law Practice  
Used the software for: 2+ years

### "Great Stand Alone Fax System"

December 29, 2023

5.0

Pros

I use the Nextiva system to send and receive faxes. I don't send or receive a lot of faxes so I did not want to pay a lot to do so, but I wanted a system I could depend on to work when I did need to send or receive faxes. Nextiva is great. I've been using them for 7 years.

Cons

The online platform can sometimes be confusing and it doesn't have as many options as some other systems I considered. But it is a great value for the price and the customer service has always been great.

Review Source

AB

Amanda B.  
Project Manager  
Construction  
Used the software for: Less than 6 months

### "Nextiva"

November 15, 2023

5.0

I wish I changed my phone system over to Nextiva sooner!

Pros

Smooth transition. Great customer service with a great product.

Cons

So far there is nothing I don't like about Nextiva.

Switched from

[Optimum Control Pro](https://www.capterra.com/p/58872/Optimum-Control-Pro/)

Needed a new system. Ours was dated and we saved money switching.

Review Source

VR

Verified Reviewer  
Business Development  
Automotive  
Used the software for: 6-12 months

### "Worst experience ever"

November 6, 2018

1.0

Horrible!!!! All I can say is run the other way as fast as you can. There are way too many great options, great options with better plans and pricing. These guys are a joke!!

Pros

I've had vFax for several years and when used it was great. However, I'm finding that a fax service is not relevent any longer.

Cons

Customer service - I decided to go with their VoIP. After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes. I believe they are an offshore company at least I always spoke with someone offshore.

Review Source

KB

Kimberly B.  
Administrative Assistant  
Legal Services  
Used the software for: 6-12 months

### "Unsure if Nextiva fits the needs of our business"

November 28, 2023

3.0

Pros

We appreciate the feature of having our voicemails sent directly to our email.

Cons

Tech support and customer service wait times are long. Problems are not typically solved on the first contact with company. Support has been aggressive when they are unsure of an answer.

Review Source

RG

Randy G.  
Litigation Specialist  
Insurance  
Used the software for: Less than 6 months

### "Why use Nextiva?"

November 27, 2023

4.0

Fantastic! We had a good initial introduction and good transition to their tools.

Pros

I like the quick access to Nextiva recorder. We record statements and place them in our files.

Cons

Sometimes it takes time to get a support person on the phone.

Switched from

[NextChapter](https://www.capterra.com/p/168766/NextChapter/)

Cost was the most important consideration when choosing a phone system.

Review Source

AG

Anthony G.  
Owner  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Fantastic Product"

November 1, 2023

5.0

Outstanding product and team. Couldn't be happier!

Pros

The people in the sales and service areas listened to what I needed and made sure when the install was complete that I had everything I wanted. They were responsive and knowledgeable.

Cons

The only negative was a delay related to my company name not matching which caused as minor delay in getting activated.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reason for choosing Nextiva

RingCentral dropped the ball early. Their sales people were trying to tell me what they wanted to tell me instead of answering my questions.

Review Source

Jonathan J.  
Owner  
Printing  
Used the software for: Less than 6 months

### "So Far So Good"

November 27, 2023

5.0

So far its been an excellent experience from sales to onboarding to everyday use.

Pros

Easy setup, easy use! Training was great!

Cons

No Cons, New to the product. So far so good!

Switched from

[WowCommerce](https://www.capterra.com/p/212026/WowCommerce/)

Mobility and expansions of voice options for our customers

Review Source

YL

Yvette L.  
Office Manager  
Legal Services  
Used the software for: 2+ years

### "Highly Recommend"

January 2, 2024

5.0

Pros

Easy to use- if you know how to send E-mail, you know how to send a fax via Nextiva.

Cons

When sending a large file, we have to do so by logging in the website. The website's design is simple but has a lot information that may confuse a new user.

Review Source

IG

Inessa G.  
Operations Manager  
Restaurants  
Used the software for: 1-2 years

### "Easy to set up and manage!"

December 21, 2023

5.0

Pros

It was simple to set up our Voip phones and customer service is quick and helpful to troubleshoot any problems we might have encountered. It's also easy to manage everything from the online dashboard, which is helpful.

Cons

Can't think of anything specific. It's been simple to use, which is what we needed.

Review Source

BE

Brandon E.  
Executive Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Quality Company and reliable service"

September 13, 2023

5.0

Pros

I like how reliable they are, and how easy their platform is to use. We regularly make updates and it is rare we need any customer service support.

Cons

We are really happy with them, no negatives from our experience.

Alternatives considered

[Spectrum TeleTrack](https://www.capterra.com/p/130948/Spectrum-TeleTrack/)

Review Source

MP

Mark P.  
IT Engineer  
Environmental Services  
Used the software for: Less than 6 months

### "Best budget friendly professional camera for online meeting"

May 5, 2023

5.0

Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound. Perfect for our size of meeting online.

Pros

What we like with this camera is the quality of image and voice over chat and it is compatible to almost all online meeting software available.

Cons

Nothing to hate about this tool for it give satisfaction for every use.

Reason for choosing Nextiva

We like the option oy auto framing. It is amazing tool really for online meeting. :-)

Review Source

Response from Nextiva

May 10, 2023

Hello, Mark. Thank you so much for taking the time to leave us your review and feedback. We're delighted to hear about your experience with Nextiva. Should you need anything, feel free to reach out.

NZ

Nathan Z.  
IT Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Nextiva as a Voip Service is a seemless transition and easy to use"

February 14, 2020

5.0

Our phones are solid and adding Analytics was a great addition to our overall service. They can quickly make adjustments to a changing IT environment if needed. Their internal support team is very knowledgeable about the back-end settings that need to be address in your specific setup. They are very helpful in answering questions.

Pros

\-Pay only for options you use -Great Customer Service for set up of new phones. -Account Managers are usually very attentive to your individual needs.

Cons

\-RRL Fees are a little high and there is no detail on why they charge it for each line. -Account Mangers change quite often -Website portal is sometimes hard to navigate between the old platform and the new one.

Reason for choosing Nextiva

NA

Review Source

AK

Alan K.  
IT Client Services  
Financial Services  
Used the software for: 2+ years

### "I wouldn't buy nextiva again"

January 8, 2024

5.0

Pros

Voice quality is good and it meets our needs

Cons

Customer service support is terrible!!!!

Review Source

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