# Page 26 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 26 - Reviews of Nextiva

## Showing most helpful reviews

Showing 626-650 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LB

Lori B.  
Practice manager  
Medical Practice  
Used the software for: 1-2 years

### "Phone service "

November 30, 2023

5.0

Helpful and fast. Educated staff and kind

Pros

Great Customer service, educated staff and rapid response in troubleshooting

Cons

No cons. Very pleased and would recommend Nextiva

Review Source

BM

Brittany M.  
Owner  
Insurance  
Used the software for: Less than 6 months

### "Highly Reccomend"

April 3, 2024

5.0

It has been an incredible experience and is so easy to use.

Pros

Love how user friendly the system is to keep in communication.

Cons

Occasionally a call gets dropped and I am unable to connect.

Reason for choosing Nextiva

Customer service that I was given from the beginning.

Switched from

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Zoom was impossible to get in touch with anyone and set up the system how I needed it to work.

Review Source

Brendon R.  
Digital MArketing  
Consumer Services  
Used the software for: 2+ years

### "Great for communication"

September 5, 2019

5.0

Great company with an overall good product. Would recommend.

Pros

We've used Nextiva for a number of years now. The chat feature is convenient for quick discussions.

Cons

I'd like for there to be a speech to text option. Sometimes it is difficult to type while I am driving.

Review Source

DK

Dainius K.  
Photographer and Media Specialist  
Real Estate  
Used the software for: Less than 6 months

### "New User, so far, so good ! "

December 21, 2023

5.0

So far, so good. I am a pretty new user and I'm liking it so far. :)

Pros

It's easy to use and very flexible. You can choose the number, refresh the list, and select from more options. Calls can be handled and redirected in many ways, which is great. Additionally, I can send and receive text messages, which are very important in today's business environment because many people don't have time for live calls.

Cons

It's not the cheapest option, but I am sure it will pay off. You can get a real number and redirect with a phone for much less, but it's not a very convenient choice and not very flexible.

Review Source

RF

Rick F.  
Office Operations Manager  
Publishing  
Used the software for: 2+ years

### "Good VoIP Solution"

September 20, 2023

5.0

Pros

Easy to set up and free desktop VoIP phones.

Cons

Customer service doesn't answer many questions over email, requiring a phone call.

Review Source

Sara J.  
VP  
Warehousing  
Used the software for:

### "Perfect Solution for my Business"

February 28, 2017

5.0

It is amazing how clear the calls sound, even on long distance. The features have been very helpful to us and it is great to know that we can add more lines as needed without paying an arm and a let. New lines can just slot into the system and it's easy to manage remote workers.

Pros

We first chose Nextiva for cost savings and to stop paying for long distance calls. Even though we added lines, we are still paying half of what we used to pay for the old landline. It has now been over three years and Nextiva is obviously dedicated to always improving the service. The technology and software is frequently update and they provide excellent customer service!

Cons

The product is exactly as advertised. No issues and no more phone surprise phone bills. This is a five star service.

Review Source

VR

Verified Reviewer  
IT Technical Mananger  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "User friendly, well designed business phone system"

May 7, 2019

5.0

Really positive experience overall! None of our staff have complained and all are very impressed with tools.

Pros

This system has been well thought out, well designed and looks great. It works as well as it looks and has been very easy to use. With the app all our staff are using their personal mobile phones, but with their business number. It’s saved us having to buy mobile phones, and most of our staff didn’t like to carry two phones so didn’t want them. Now with the app they are contactable when they are away from the office, but without any fuss. It’s allowed more of our staff to work remotely, because the collaboration tools that come with it mean they can dial in or screen share or have teleconferences with the rest of the team back in the office. We didn’t have a solution that gave us this type of flexibility before we joined up with Nextiva.

Cons

The system and app are really easy to learn and very cost effective, so I can’t think of any cons.

Review Source

NOE T.  
Insurance Agent  
Insurance  
Used the software for: 6-12 months

### "Affordable, Good Option for VOIP, Needs Work."

April 29, 2019

4.0

Good experience, I knew I was sacrificing some features when I switched from the leading service provider, but I was going to save 50% on my VOIP bill. Again, the customer service is really great.

Pros

Considerably cheap service compared to the national provider, flexible terms and very reliable voice communication. Really easy to register deskphones and truly amazing customer service.

Cons

Has bugs (i.e. synchronizing the contacts among all platforms, editing contacts once they are added), Can't send Picture texts (I believe is a must), and regular texts are received multiple times at once.

Review Source

ST

Shelley T.  
Vice President  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Decent phone system"

November 27, 2023

4.0

overall positive experience with Nextiva

Pros

Ease of getting started, computer and phone apps are pretty easy to use, tech support is very quick, price point is very reasonable

Cons

computer app is quirky with frequent, yet random issues, transferring calls requires quite a few steps

Review Source

KS

Kaleem S.  
Admin Executive  
Hospitality  
Used the software for: 6-12 months

### "Excellent service"

March 26, 2024

5.0

Over All experience till now is good no other issues

Pros

Excellent service good customer support. On time issue resloved

Cons

Need to have dedicate customer support else all good

Review Source

DS

Danielle S.  
Executive Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Happy with VOIP Nextiva"

November 27, 2023

4.0

Great. Happy we went with Nextiva.

Pros

It is HIPAA compliant. Set up was easy and reps helpful and friendly.

Cons

Cost

Reason for choosing Nextiva

HIPAA Compliance

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Mitel discontinued the product we were using and no longer offered support.

Review Source

JA

Josephine A.  
IT Support  
Hospital & Health Care  
Used the software for: 6-12 months

### "Crystal clear calls, unbeatable savings."

September 14, 2023

5.0

Pros

Voice quality, Multi-functionality, Accessibility, Portable

Cons

I appreciate and admire the Customer Service support. But my experience with coordinating with our representative with Nextiva, not much. Takes forever to get back to us and I need to follow up numerous time to be attended.

Review Source

DB

Darek B.  
manager  
Consumer Goods  
Used the software for: Less than 6 months

### "bad service"

October 16, 2020

1.0

I ordered Nextiva service because of the good reviews. I was told that the phone porting can be done in 4 weeks, meantime the customer service put in spreadsheet all details about auto attendant and other functions. After 4 weeks I asked when would be the porting I was told that it takes 4 weeks from the 4 weeks. That was my fist surprise. Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible. Auto attendant was not setup as planned. Text messages were not working. CRM not working. I spent days asking to fix things but each time more problem and more things did not work. We were running in circles with the problems. The waiting time for support was up to 50 minutes. They usually were not able to fix the issue but forwarded the case to the next level. I talked to the manager and he forwarded me to the technician. The technician forwarded my case again. I wrote an email to the manager but I did get a reply. Today I called to cancel the service and the rep. ask me to hold while he created the support ticket, I was waiting for 10 minutes. After that he ask me wait while I would be transferred to support team. I was waiting for over 40 minutes. This support person asked me to wait white he would write a support ticket again. I asked him while is he doing this since his coworker did it already. He told me that there was no prior record of the ticked created today.

Pros

voice over internet with many functions and text messaging

Cons

The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working

Review Source

Response from Nextiva

December 16, 2020

Hello Darek, we appreciate you taking the time to leave us your feedback. We're sorry to hear that you're facing these issues and would like to help you to a resolution.

NZ

Nicholas Z.  
Broker  
Insurance  
Used the software for: 1-2 years

### "Business Owner"

December 20, 2023

5.0

Pros

I was very impressed with the systems offered by Nextiva. As someone who requires call recording this is a perfect system to use. I really like the different options offered to the customer. I especially like how easy it is to use from my cell phone.

Cons

The initial set up was a little tricky but after time was able to figure out.

Review Source

LE

Laura E.  
LOGISTIC COORDINATOR  
Building Materials  
Used the software for: 6-12 months

### "Nextiva is a really good platform"

September 18, 2023

5.0

Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is amazinf for those of us who are not native english speakers.

Pros

They sent automatic emails when you missed a callthe platform automatically transcribes you voice mails

Cons

sometimes, calls going through little bit late

Review Source

TE

Tim E.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Good System, Bad Customer Service"

February 20, 2024

3.0

We recently switched our phone system over to Nextiva VoIP. The pre setup procedure was very easy and well organized. From that point things really went down hill quickly with the Porting team and gentleman responsible for a smooth transition. Our phones went live and we experienced multiple issues

Pros

The system works well, once setup correctly is very efficient, phones prices are very fair, service is reasonable.

Cons

Customer service is lacking. The team that did our Porting moved extremely quickly and did not wait to make sure we were all set before moving on to another account.

Review Source

SH

Shannon H.  
Marketing  
Consumer Services  
Used the software for: 6-12 months

### "Makes work better!"

March 26, 2024

5.0

Pros

I love the ease of use, and call clarity in keeping track of calls.

Cons

I on a rare occasional experienced calls that would drop or the system itself didn't work.

Review Source

JH

Jenny H.  
Director of Coworking  
Events Services  
Used the software for: 2+ years

### "Robo Calls Galore"

January 11, 2022

5.0

Served it's purpose until we changed, but wasn't great.

Pros

I do not. I recently changed away from Nextiva

Cons

With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent. It makes me feel like a lot of our calls were not making it to me.

Review Source

Response from Nextiva

January 18, 2022

Hello Jenny, we appreciate you taking the time to leave us a review. We're sorry to hear that you have switched providers but want to help with any ongoing issues you may be experiencing. Please email us your contact information at hello@nextiva.com, and we'll have our team reach out ASAP.

JP

Jarek P.  
Owner  
Music  
Used the software for: 1-2 years

### "Not intuitive at all. Many problems no customer support over the weekend."

June 28, 2020

2.0

The sales rep. is great. Are you surprised? Then, for a long time my mailbox did not work at all. And today, Saturday I can not use the app on the iPhone. First, there was no history so I thought I log out and in again. Now, Can't log in at all. There is no information how to reset password on your app. And tech support does not answer the call. For all the money is not good. I am looking for better solution.

Pros

I thought it was great to use my cell anywhere in the World as my business phone as long as I had an Internet.

Cons

Any thing even simple, requires call to tech. support. There is no info. on website how to change password for your app. They only talk about mailbox password.

Review Source

Response from Nextiva

July 7, 2020

Hello Jarek, thank you for sharing your feedback with us. We're sorry to hear that you haven't received the support you need. We want to help you resolve any issue you may have, and we'll have our team reach out to you ASAP.

sT

sicilia T.  
Quality Assurance  
Environmental Services  
Used the software for: 6-12 months

### "Everything you need, at a better price than competitors"

September 13, 2023

5.0

Even our employees that aren't very tech savvy find Nextiva phone systems easy to use.

Pros

Integration was straightforward and fast. Customer service is always helpful and easy to work with. Since switching over, we have had no issues with any of the Nextiva systems.

Cons

Some employees have encountered difficulties with connecting bluetooth devices.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Review Source

AV

Amanda V.  
Human Resources  
Law Practice  
Used the software for: 6-12 months

### "Excellent Customer Service "

December 29, 2023

5.0

Pros

I received excellent customer service when my flows needed adjusting!

Cons

I don't have any cons as of now. Thank you.

Review Source

SN

Samuel N.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Hope I made the right choice"

November 27, 2023

4.0

Pros

I liked the pricing of Nextiva and the promise it brings a better phone service.

Cons

On-boarding. When I signed with Nextiva on a high recommendation. I warned that I needed hand-holding through the process. There was no hand-holding. Tons of emails that I did not read. As a result, I am waiting for my numbers to be ported from previous provider.

Reason for choosing Nextiva

Highly recommended by individual in the business.

Switched from

[Fuze](https://www.capterra.com/p/168394/Fuze/)

I did not understand my phones, and thought a new company might help me, ie,, hand-holding.

Review Source

AS

Austen S.  
Inventory Manager  
Maritime  
Used the software for: 1-2 years

### "Great service and customer support "

December 4, 2023

5.0

Pros

Customer support, any time there is an issue it is resolved quickly.

Cons

The call flow and team set up can not go smoothly sometimes.

Review Source

CW

Chiyuki W.  
CEO Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Very Efficient system with Affordable Cost"

November 29, 2023

5.0

Pros

Starting from the consultation to the implementation process, the Nextiva team handled the entire process well. We like the IP phones so far. Nextiva provides an affordable price.

Cons

I am not sure what to write about Cons as I don't have one now.

Review Source

BM

Brad M.  
Asset Management  
Automotive  
Used the software for: 6-12 months

### "Need companies like Nextiva around"

September 13, 2023

5.0

Nextiva will always be a recommendation of mine.

Pros

Nextiva has never failed our business. The customer support teams are top tier, they never disappoint.

Cons

Price could always be a topic. But the value makes it worth it.

Review Source

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