# Page 27 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

---

Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 27 - Reviews of Nextiva

## Showing most helpful reviews

Showing 651-675 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AC

Audrie C.  
Chief Executive Assistant  
Environmental Services  
Used the software for: 6-12 months

### "Not the best..."

September 13, 2023

3.0

Pros

I like how quick their service is when it comes to asking questions or needing to add a new line.

Cons

I don't like how the app constantly logs me out and you can't delete any calls or texts.

Review Source

JP

Joel P.  
Managing Partner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent Transition to VOIP Services"

December 22, 2023

5.0

I am very happy. I had a bad experience with another provider that I had to cancel subscription. So far I am excited with the products Nextiva offer.

Pros

I appreciate the upfront costs and giving the ability to no having a long term contract.

Cons

At sign up, some features cannot be removed until contract is signed and having to send emails to remove features before trial ends.

Review Source

EF

Eli F.  
manager  
Retail  
Used the software for: 2+ years

### "company is a scam"

July 29, 2020

4.0

Dont bother with this company. I have active lines. Sales rep wont answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew for ever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months.... No email, no notification nothing.

Pros

decent IP phone system ,apps or not good though

Cons

Support and contract auto renews with letting you know

Review Source

Response from Nextiva

August 26, 2020

Hello Eli, thank you for sharing your experience with us. We're sorry to hear that you had trouble reaching your Sales rep and issues with your contract. We want to help resolve any issues you still have and will have our team reach out ASAP.

HD

Heather D.  
Admin Support  
Construction  
Used the software for: 6-12 months

### "Overall the product works and I see it improving overtime"

May 23, 2020

4.0

Overall this product is well worth the money, especially if everyone in the office is working remotely, its easy very user friendly, and customer service has been helpful when needed.

Pros

This product overall is easy to use with minor glitches that I see improving over time, and granted I just started to use this product during a global pandemic so all wifi based programs are experiencing much higher use rates. This program has an app that's on your personal cell phone, and the app is extremely east to use, the layout is honestly perfect. I'm easily able to answer the call, mute it and transfer to who it needs to go to.

Cons

The only con I have so far I feel as though may be just due to not knowing the program fully yet, but sometimes the call will flash on my screen and then disappear and say I have a missed call. Which is then confusing because I'm not sure if its truly a missed call or another office user picked it up.

Review Source

RV

Randy V.  
Online Sales Manager  
Textiles  
Used the software for: Less than 6 months

### "Great Support, Great Product!"

November 8, 2023

5.0

Pros

Every step of switching from our provider that we had to Nextiva has been great. The customer support is top notch with everyone we have dealt with. Their website is so user friendly, can easily make changes. Phones and voice quality are worked out great as well. Very reliable service. So glad that we switched!

Cons

So far don't have any complaints, everything is running great. Glad we switched

Review Source

RL

Reed L.  
Owner  
Construction  
Used the software for: 6-12 months

### "Horrible experience "

October 26, 2022

1.0

Awful

Pros

Nothing. Wish we never switched. Been trying to cancel for months.

Cons

Terrible product. Static on calls. Lost voicemails. Incompetent customer service. No reporting

Review Source

Response from Nextiva

January 11, 2023

Hello, Reed. Thank you so much for taking the time to leave us your review. We're sorry to hear about your experience with our services. If you still require technical assistance from our team, we'd love to connect and help. Send us an email at reviews@nextiva.com with your account information and we'll make sure to have our team follow-up with you ASAP. Thank you.

CB

Christina B.  
Operations Manager  
Architecture & Planning  
Used the software for: Less than 6 months

### "Great Product"

November 27, 2023

5.0

It has been wonderful. Our questions are asked in a timely manner, the process was very easy switching from an analog system to VOIP.

Pros

We loved to ease of getting the system implemented.

Cons

Our caller id still shows the company who had the line prior to us, but we were told that it can take up to 4 weeks to transfer over and it hasn't been 4 weeks yet. This is something out of Nextiva's control.

Review Source

PV

Peter V.  
Processor  
Individual & Family Services  
Used the software for: 2+ years

### "Very nimble yet somewhat buggy"

December 18, 2020

4.0

Pros

I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Cons

Calls are somewhat frequently buggy. App some times seems glitchy. Transition from desktop to phone app can sometimes be laggy.

Review Source

Response from Nextiva

December 22, 2020

Hello Peter, thank you for taking the time to leave us a review. We're happy to hear you're enjoying the ability to use your Nextiva app on your phone or desktop. However, we're sorry to hear you've been experiencing issues with buggy calls and glitches in the app. We want to help resolve this issue. We'll have our team reach out ASAP.

DM

Devony M.  
VP  
Insurance  
Used the software for: Less than 6 months

### "Nextiva Review Business Phone System"

December 11, 2023

5.0

Five stars, and we would recommend them to other businesses.

Pros

Ease of use and the mobile and desktop apps.

Cons

The setup was a bit tedious, but they offered great support.

Alternatives considered

[Alliance Phones](https://www.capterra.com/p/167575/Alliance-Phones-Easy-Plus/)

Reason for choosing Nextiva

Sales people were great. They were transparent, and explained everything to us in detail without being overly pushy.

Review Source

TB

Ted B.  
CEO  
Medical Devices  
Used the software for: 2+ years

### "Questionable offshore customer service"

August 6, 2019

2.0

Overall I would not recommend Nextiva as they have their call center and technical support over seas. I have been a long-time customer.

Pros

Nextiva's pricing structure is good as well as the features. There is a lot of flexibility in designing the corporate phone system.

Cons

Some of the widely used features are completely unreliable which requires a lengthy phone call to technical support. Any change to one phone disables many other phones. Also technical support is located in the Ukraine and although the representatives are pleasant, they often make mistakes and cause many new problems.

Review Source

KB

Kenneth B.  
Owner  
Chemicals  
Used the software for: Less than 6 months

### "Nextiva is great!"

December 30, 2023

5.0

It’s been a smooth easy transition from another service.

Pros

Ease of transition and the simple operation of the app.

Cons

Nothing so far. Everything has been simple up to this point.

Switched from

[Google Voice](https://www.capterra.com/p/210592/Voice/)

Our other service was unreliable. Texts were sent on our end but never received in the other end.

Review Source

EY

Ediz Y.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Recommended "

September 13, 2023

5.0

They provided service I needed and more.

Pros

Easy to set up. Good customer service. They offer anything you need

Cons

No negative experience. It may seem little complicated in the beginning but customer service is very helpful.

Reason for choosing Nextiva

My friends recommended and I trusted their experience and I am glad I did

Review Source

UM

Uhler M.  
Admin Services  
Real Estate  
Used the software for: Less than 6 months

### "Fast and reliable"

September 15, 2023

5.0

Customers have only one number to remember. The auto attendant can route calls even to cellphones.

Pros

Auto attendant is so easy to setup. Calls can be routed to external numbers.

Cons

Nothing. Everything is easy to setup and agents are very responsive.

Reason for choosing Nextiva

Very professional agents and fast and easy to implement.

Review Source

DA

DOREEN A.  
ADMIN  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Nextiva Customer"

December 28, 2023

5.0

Pros

System works great. Support team is responsive and quick to fix any issue.

Cons

I have no cons to report about Nextiva.

Review Source

JR

James R.  
Manager  
Medical Devices  
Used the software for: Less than 6 months

### "Home/work voIP - simple and robust"

February 20, 2024

5.0

Pros

Soft and hardware phones History new testing through the app

Cons

not found yet. may find one day, but so far so good

Reason for choosing Nextiva

price, features, ease of use all the online training videos were appealing. was not over kill

Switched from

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

poor support, difficult configuration, no soft avalable

Review Source

TK

Tiffany K.  
Sales Manager  
Insurance  
Used the software for: 2+ years

### "We could never replace Nextiva!"

September 13, 2023

5.0

Pros

We love the call recording function, ease of use, and friendly customer service reps.

Cons

The pricing is a little high compared to other businesses around us

Review Source

BD

Bud D.  
Owner  
Executive Office  
Used the software for: 2+ years

### "Satisfied customer"

December 18, 2023

5.0

Pros

Excellent functionality and support, no complaints

Cons

No complaints. The phones work as they should.

Review Source

MF

Michael F.  
Financial Operations Manager  
Construction  
Used the software for: Less than 6 months

### "Excellent Option for Business Phones "

March 26, 2024

5.0

Pros

Nextiva's customer service is better than any previous provider that we've used.

Cons

I don't have anything that we have disliked at this point.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

We were paying more per month for less features. The hardware/handset was old and was never upgraded by the provider. We also did not have call waiting, or call forwarding.

Review Source

LG

Lindsay G.  
Accounts Receivable  
Law Practice  
Used the software for: Less than 6 months

### "The app is the best feature"

November 27, 2023

5.0

Pros

The app is clean and easy to check call logs. Customer service has been good when I needed to use it as well. I liked the call sound quality too.

Cons

One thing I would change about the app is to make it a little more difficult to accidentally call someone back. I was looking in the call log and wanted to see if I could open up the call to get more information and accidentally called the customer back before I was ready, so a "send" feature or something to pause that before going through would be nice.

Review Source

CP

Chris P.  
General Manager  
Retail  
Used the software for: Less than 6 months

### "Nextiva Review"

January 3, 2024

4.0

Great decision to move from Centurylink to Nextiva.

Pros

Easy to get connected and good customer service

Cons

No complaints yet; time will tell but as we've connected we have had no issues.

Switched from

[CenturyLink](https://www.capterra.com/p/203477/CenturyLink/)

Lumen had terrible customer service; we could never get ahold of anyone. Nextiva has been much better.

Review Source

AG

Alex G.  
Director  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Love it, never going anywhere else"

November 10, 2023

5.0

Pros

Customer service when we need to figure out issues or customize

Cons

Background knowledge about how VOIP systems work is our only issue- when something goes down, is it the wifi? something with the server?

Review Source

KE

Kevin E.  
COO and GM  
Hospitality  
Used the software for: Less than 6 months

### "RGCC Phone System Upgrade"

November 9, 2023

5.0

Pros

ease of integration and installation Nextiva partner was assume to work with

Cons

did really have any issues learning curve for a few of the staff was a little steep but the system that we replaced was over 20 years old

Review Source

MJ

Michelle J.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Top notch customer service"

December 28, 2023

5.0

Pros

I had someone to help me set up the entire system while on the phone. I have a local provider that has not been able to send me faxes for years and now we can with Nextiva!

Cons

No complaints so far. I have only had it for a few days, but haven't had any trouble.

Switched from

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

They had poor customer service, poor connectivity. My fax did not communicate with local providers and no one could fix it. My phone number was not registered with some local phones and it would say it was a disconnected number...it has been a nightmare.

Review Source

PL

Paul L.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Terrible customer service"

November 2, 2019

1.0

I can't get then to assign correct area codes to even use. They do not answer their phone and do not call back when you use their call back feature. If you are lucky enough to talk to someone that person has limited english skills. If you put in a support ticket it will take days to get a response and when you do get a response it will be in the middle of the night. Obviously the service team servicing my account is not US based. After no call back for two days entered support ticket. Two days later responded to support ticket and I had to repeat my request. An additional 5 days later in the middle of night see account changed. I hope now fixed but log in to only find that they added a line. At least the line is a correct area code. I will give them one more week and if not resolved I will dispute the credit card charge. I have never disputed a credit card charge in the past but this terrible customer service is not something to be put up with.

Pros

I can't get nextiva to set up correctly to even use

Cons

I can't get nextiva to set up correctly to even use

Reason for choosing Nextiva

The many positive reviews. I now know that there is no way that they have so few negative reviews and so many positive reviews.

Review Source

ME

Megan E.  
Administrative Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Absolutely love Nextiva Service"

November 2, 2023

5.0

Pros

The ease of using the system and the confidence in speaking with someone from Nextiva easily if I do need assistance with an issue.

Cons

Nothing yet. I have not yet run into an issue with the program

Review Source

Similar Products

Featured