# Page 28 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

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Last updated March 13th, 2026

# Page 28 - Reviews of Nextiva

## Showing most helpful reviews

Showing 676-700 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

James B.  
customer liason  
Computer Networking  
Used the software for: 1-2 years

### "Good option"

November 30, 2023

5.0

Pros

The helpfulness of the representatives and problem solving

Cons

The cost of the product is a little high

Review Source

KW

Kaitlyn W.  
Project Manager  
Financial Services  
Used the software for: 1-2 years

### "Awesome for Small Business"

September 13, 2023

5.0

My overall experience has been great. Support has been very responsive and clear when there is an issue, generally user error.

Pros

We have employees in the office and remote and Nextiva is seamless!

Cons

I wish some features where a little more centralized. Like the fax and call recordings are not accessible in the main app.

Review Source

VR

Verified Reviewer  
Owner  
  
Used the software for:

### "Do NOT use Nextiva!"

February 4, 2015

1.0

I have used Nextiva for almost 4 years now and agree with the review before mine...it works great when it's working. However, based on my personal experience, the calling system seems to rarely work. My main issue was with the fact that our clients wouldn't be able to leave a voice message through our system because it wasn't working properly and would just keep ringing and ringing. That is a HUGE problem and I have no doubt I've lost clients because of this. This happened often and I wouldn't know until the persistent client sent and email to let us know which I'm sure many don't and move on to competitor. I was hoping that Nextiva would at least try making up for this but they never did. The second biggest issue was that our business line and a mobile line should ring simultaneously. Well, the business line rang and rarely the mobile line. I would stay away from Nextiva. The sad thing is that they knew their system has a lot of flaws and now supposedly have a new and improved system for the exact same cost. I was not informed of this until I was leaving them and it has been there for quite some time. Even if their new system works great, I will never recommend or use Nextiva again.

Pros

The fax always worked great.

Cons

Too many issues to count.

Review Source

SB

Sarah B.  
Sales  
Building Materials  
Used the software for: Less than 6 months

### "Transition"

January 18, 2024

4.0

Pros

That it is cloud based and we have access to adjustable settings that work best for our company now and as we grow.

Cons

I personally like it, but we have some employees who are older and will have a difficult time adjusting to the "extra steps". Its just the nature of mixing tech with the older generations.

Reason for choosing Nextiva

We had COX service with Panasonic Phones

Review Source

SD

Stan D.  
Medical Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Amazing quality and Great Support"

September 16, 2023

5.0

We were with Vonage for 5 years and the service and support became terrible. Support is by email or chat only and worthless. Nextiva support is 24/7 and very knowledgeable and perfect. They walked us through every step of the way and made it very each to change over.

Pros

24/7 perfect technical support. Quality of phone service

Cons

It was no possible to use the text to landline option

Reason for choosing Nextiva

price, convenience, and support

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Terrible quality of service and non existent technical support

Review Source

JD

Jessica D.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Great"

November 27, 2023

5.0

Pros

I love the Nextiva app when I am away from my desk.

Cons

Nothing. App and the support team are great.

Review Source

JH

Jonathan H.  
Owner  
Environmental Services  
Used the software for: 1-2 years

### "Lock you into a contract where costs can only go up. "

April 1, 2020

1.0

They were okay at first but are really scummy when it comes to their contracts and not telling you what the terms are so even if you read it, it can be difficult to understand. Also, be sure it works for your situation as you cannot get out of the contract unless you pay them all the way off.

Pros

It seems to handle calls okay if you are an office-based business.

Cons

Their mobile app does not work, we constantly get signed out of the app and drop calls left and right. Half of the time the app thinks it is connected to Bluetooth when it isn't, so for a mobile-based company, this is a terrible product.

Review Source

Response from Nextiva

April 3, 2020

Hi Jonatha, we are sorry to hear you are having trouble with the mobile app. We want to help and will have our team reach out to you ASAP to resolve these issues.

VR

Verified Reviewer  
Marketing Manager  
Computer Software  
Used the software for: I used a free trial

### "My all-in-one solution for efficient business communications."

September 10, 2023

5.0

I love it because it saves me a lot of time and effort by not having to switch between different tools is great.

Pros

I like it, it's perfect, I have all my communication needs on one platform. I no longer have to search for different tools and programs.

Cons

Well, I would like the customer service to be a little faster in their responses so I can solve my needs quickly and efficiently.

Review Source

VR

Verified Reviewer  
Senior Information Technology System Administrator  
Automotive  
Used the software for: 6-12 months

### "Working on cloud based software has helped us become more flexible"

April 8, 2019

5.0

A lot of our staff are wanting to work flexibly, and we want to support our staff to do this. One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen. We were unsure how to replicate that when everyone was in different locations, but the real time updates mean we can still do this. We haven’t had any issues with lags, which is the problem we had when we were doing a lot of screen sharing to get work done. It’s also been good to have a centralised location where everyone can access, regardless of where they are. Makes us wonder how we did it before!!

Pros

The real time file edits have been great for our team, as we can be on a call from different locations and all be looking at the same file, as it is being updated, in real time.

Cons

It took some time to move to the switch from working off desktop versions, to have everything saved on the cloud.

Review Source

NC

Natalia C.  
Front Desk  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Nextiva Review"

January 9, 2024

5.0

Pros

Nextiva has helped me at the job with answering calls and being effective with calls. I like how it is able to distribute the calls effectively. Easy to use and understand.

Cons

In the beginning of opening my account i couldn't send message's and it wasn't clear what the issue was.

Review Source

IB

Ismael B.  
Office Manager  
Farming  
Used the software for: 6-12 months

### "Great Price, Easy to use "

December 28, 2023

5.0

Pros

The flexibility and customization features offered

Cons

Parking call is not as simple as I would like it to be.

Review Source

DW

Debbie W.  
Assistant  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Nextiva"

April 1, 2022

3.0

Pros

Ability to keep track of calls coming into the office.

Cons

Is great when it works. Consistently loses connection.

Review Source

Response from Nextiva

January 11, 2023

Hello, Debbie. Thank you so much for taking the time to leave us your review. We appreciate the feedback regarding your experience. If you by all means still required any assistance from us, please email us at reviews@nextiva.com your account info and contact details and we'll make sure to have our team follow up with you ASAP. Thank you.

VR

Verified Reviewer  
IT Manager  
Consumer Services  
Used the software for: 1-2 years

### "Affordable for small business and great to use"

May 28, 2019

5.0

We are a small company that is growing fast. It is hard to know what to invest in, especially when staff levels can fluctuate, and we are moving into different office spaces as we grow. We have found Nextiva great in supporting us through this stage; we love that the Nextiva App has let our staff work remotely, as they can use their cell phones to make calls. They all have access to the app, so they can make calls from anywhere – which is great when you have consultants in areas where you don’t have a dedicated office yet. We are a lot more nimble than other competitors because we have the software to support us.

Pros

The price is very affordable compared with others that we were looking at.

Cons

Required a change in mindset moving to a new system different to anything we had used before.

Review Source

CS

Carmen S.  
Manager of Staffing Operations  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Excellent System"

November 10, 2023

5.0

Pros

I have been using the Nextiva system for a couple of months and I am loving it. The fact that I can text my leads information and links to complete application is wonderful. I love that I can speak with my headset and type at the same time via my computer and my neck doesn't end up hurting at the end of the day. I look forward to continuing using this system and discovering new features.

Cons

I have not found anything so far that I don't like. I have only been using the system for a couple of months.

Review Source

LC

Lance C.  
National Sales Manager  
Computer Hardware  
Used the software for: 2+ years

### "Nextiva Phone User"

November 14, 2018

5.0

Pros

We've been using the Nextiva phones in our business for over 8 years. Very easy and simple to use. Some key options I enjoy and use often: - I'm able to pick up someones phone from my desk - Caller ID - Take my phone anywhere and plug into ethernet port and just like I'm in the office - transfer, add calls and conference calling is very easy to do.

Cons

If internet goes down - so does the phone. It will get transferred to voice mail which then in turn can be sent via email.

Review Source

GM

George M.  
Webmaster / IT  
Retail  
Used the software for: 6-12 months

### "FINALLY! Good Service!"

December 10, 2019

5.0

We came from ATT and had been trying to use them for the same service. It was stupid how bad their service and attention to detail was. It took us over 6 months of CONSTANT screw ups on their end to even get the service turned on. Then come to find out that the features we really wanted were a different package and cost twice as much money. It was AWFUL! Nextiva was such a wonderful contrast to the crap we had been dealing with.

Pros

They did and do exactly what they said they would, in the amount of time that they said they would do it and there were no hidden fees. The service is great. The quality rocks!

Cons

There really isn't anything to fuss about here. I suppose there were a couple of things in the initial setup that I had to do manually that I guess could have been automatic, but not much.

Reason for choosing Nextiva

Reviews, Price and the initial call with their rep.

Review Source

MA

Marcella A.  
Senior Case Manager  
Law Practice  
Used the software for: Less than 6 months

### "Easy to use and so many extras"

November 27, 2023

5.0

excellent product. Glad we switched to this product

Pros

I like how easy it was to set up, to make calls and send texts. I really love that a regular phone is not required

Cons

That we're dependent entirely on internet speed/wifi speed can be frustrating

Reason for choosing Nextiva

I'm not sure but from what I was told it was cost effective and easy to switch.

Switched from

[net2phone](https://www.capterra.com/p/170370/Hosted-PBX/)

ease of use -- we were having to regular phone equipment. This will replace several products for us eventually

Review Source

KS

KIMBERLEE S.  
Office Manager  
Mental Health Care  
Used the software for: 1-2 years

### "Ease of Use"

December 18, 2023

5.0

Pros

I like the ease of use and if I do need to call customer service, they are very friendly and willing to help

Cons

I have no issues with Nextiva. I would recommend them to all my business partners

Review Source

SL

Sinclair L.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "So glad I switched"

December 18, 2023

4.0

Terrific! My sales/tech person was fantastic.

Pros

Calls have good quality sound. The price is just right!

Cons

Worried about internet going down and hope the phones still work.

Reason for choosing Nextiva

Reviews and the length of time this company has been in business.

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

started looking due to exorbitant cost. I had no choices when I first moved to this office.

Review Source

WG

William G.  
BUS TCHNL ANALYST  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Nextiva Phones are Excellent"

March 26, 2024

5.0

Pros

Nextiva phones are very simple to operate and understand. Most of the critical features are available at your fingertips or with a simple login to the website portal.

Cons

Nextiva services are very limited on the administrator side. As I help maintain the Nextiva phones on my team, we are very reliant on Nextiva customer support because we do not have some features available.

Review Source

BM

Bryan M.  
Managing Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Phone System"

March 26, 2024

5.0

Pros

We love the amount of features the Nextiva system offers.

Cons

The system can be complicated because there are so many features so it would be great to add a video training tutorial.

Review Source

AC

Abraham C.  
Operations Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "New VOIP set up at our satellite office"

September 14, 2023

5.0

Pros

I love the Fact that I'm able to set up a line with the regular, landlines. The web app, where it can be customized, check messages, able to answer that line remotely.

Cons

I had a hard time connecting the phone to my router. I believe it's because I used the Tmobile router which is different than the traditional routers. However, I managed to get it to work and it's perfect!

Review Source

SS

Steven S.  
System Administrator  
Financial Services  
Used the software for: 6-12 months

### "Nextiva, Just Another VOIP Provider"

February 26, 2021

3.0

I was not at the company when they signed up with Nextiva, but I had been pushed toward Nextiva twice at another job. When my current company's contract ended, we switched to a competitor who included online meeting software with their VOIP service. Our monthly cost decreased by 60%, so we ended up with much more for less money.

Pros

Phone service was reliable and call quality was good. No complaints regarding the service. Support was mostly good.

Cons

Navigation of admin website was clunky, with user website even worse. We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

Review Source

Response from Nextiva

March 3, 2021

Hello Steven, thank you for taking the time to share your experience with us. We're sorry to hear you had issues with our admin and user website. Please email us your contact information at hello@nextiva.com if we can support you in any way.

MJ

Mary J.  
Account Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "The best communication tool "

September 13, 2023

5.0

Pros

Nextiva has been the best tool to achieve effective and efficient communication with my clients. This tool is easy to use and customer support is always responsive to any issues that arise. I have recommended nextiva to other companies.

Cons

Sometimes it takes a while to update the messages on my cell phone. But I just have to refresh the application on my own and that's it.

Review Source

VR

Verified Reviewer  
Owner  
Financial Services  
Used the software for: Less than 6 months

### "All the postive reviews must be fake - worst experience ever"

November 8, 2019

1.0

These positive reviews MUST be fake. This was a horrible experience and we lost thousands of dollars in sales because of this awful system. They couldn't accomplish anything and their offshore support is the worst I have ever experienced. There is no way this company has satisfied customers as NOTHING works on their system. Everything is in testing. They crashed our account and had to start a whole new account for us. I'm serious, run away as fast as you can from this outfit. I should have known better when you only find glowing reviews that they work really hard to hide the REAL REVIEWS. DO NOT USE NEXTIVA..you will regret it in every aspect.

Pros

Nothing. Joke of a system. They don't even know how to fix their own system.

Cons

Everything. Never worked, they crashed their own system and cost us thousands of dollars. Run from these people

Review Source

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