# Page 29 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

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Last updated March 13th, 2026

# Page 29 - Reviews of Nextiva

## Showing most helpful reviews

Showing 701-725 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Denise S.  
Office Manager  
Financial Services  
Used the software for: Less than 6 months

### "New Customer"

April 2, 2024

5.0

Perfect! Customer Service was very helpful with the onboarding and available for questions during the process.

Pros

Online boarding was successful and representative was very helpful and available for questions.

Cons

We have not experienced any of the options provided to us by Nextiva.

Reason for choosing Nextiva

Online boarding was successful and representative was very helpful and available for questions.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: Less than 6 months

### "Nextiva is amazing technology company!"

October 3, 2018

5.0

Pros

We signed up with them late last year and have been impressed with the service and the performance of the platform. The way they build and design tools is perfect for our business with most users not being highly technical. We conducted training to make sure that everyone had the base understanding and would be able to utilize the tool easily in their daily tasks. It’s been a vast improvement compared to the old systems and the business is very happy overall with the software. I can highly recommend considering this company if you’re in the market for business solution software.

Cons

They have been both great in terms of service and product. We have nothing but good things to say about the entire process. One thing I will say though is that you have to be prepared for change. It’s not the old way and there are definitely people who don’t like change who might push back initially. It’s worth pursuing though, the benefits are undeniable. Thanks to the team the launch was very smooth too, no down times and the users were in there on the first day pulling reports and conducting analysis.

Review Source

VR

Verified Reviewer  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "I have used Nextiva's VOIP phone service for my business "

July 12, 2018

4.0

Pros

The system is extremely flexible and allows me to set up a variable on call schedule after business hours. Their customer service is friendly and their pricing is competitive

Cons

Occasionally the calls have a poor connection and a lot of the functions are unnecessarily complicated to setup. The customer service is nice and patient but they don't always know how to fix a problem and sometimes make it worse or tell you things that are wrong.

Review Source

James G.  
Payroll Specialist  
Entertainment  
Used the software for: 1-2 years

### "Our Phone Issue was fixed in fifteen minutes"

February 6, 2018

5.0

Pros

\- Easy to scale if we need more lines for our business - Platform gives us the ability to change the call-flow in a drag/drop - Always updated from its' previous versions - Customer Service is top-notch

Review Source

VR

Verified Reviewer  
Insurance broker  
Insurance  
Used the software for: Less than 6 months

### "Promising, but not up to speed yet"

December 15, 2020

3.0

Was better than Intulse, the previous provider i was with, but still glitchy and more overpriced than the better software, Dialpad, which i'm happily using currently

Pros

automatic all recording, fax included in subscription

Cons

3 way calls always finicky and drop. Support takes forever on hold to speak with someone.

Switched from

[Intulse](https://www.capterra.com/p/161865/Intulse/)

overpriced and archaic software

Review Source

Response from Nextiva

December 18, 2020

Thank you for taking the time to share your experience with us. We're sorry to hear you've had issues with 3-way calling. We would like to make this right. Please email us your contact information at hello@nextiva.com, and we'll have our team reach out ASAP.

MW

Michael W.  
Parnter  
Insurance  
Used the software for: 1-2 years

### "Works for my small business!"

November 12, 2023

5.0

Pros

Easy setup; mobile app so I can be on the move

Cons

I had a problem with calls dropping, but after speaking with the customer support team, that has been fixed! So overall, it's working well.

Review Source

FQ

Farhan Q.  
Product Operations Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Nextiva for managing calls from your website"

September 9, 2019

4.0

Pros

The software easily allows to integrate with ship based phones. We use Cisco phones and it is very easy to set up hunt groups, voicemail etc. nextiva also allows us to integrate the service to our website using its available apis and extemely helpful customer support.

Cons

The only issue that we have encountered is that when calling from the hunt group to another sip based pstn service, we sometimes lose connection.

Review Source

LF

Lorena F.  
Agent  
Insurance  
Used the software for: 6-12 months

### "Nextiva "

September 13, 2023

5.0

No problems at- sometimes fixing issues takes a while but they are resolved at the moment.

Pros

That I am able to access on my computer.

Cons

The learning process was tiresome but that is because of the company switch.

Review Source

VR

Verified Reviewer  
Director of Business Management  
Chemicals  
Used the software for: Less than 6 months

### "absolutely not. only was with them for three days."

September 8, 2023

1.0

Pros

It was easy to sign on. That's completely it.

Cons

A COMPLETE waste of time. There were several issues within the first hour of signing on. There was several emails back and forth with no progress. They assigned the wrong number, then wouldn't allow myself to be the admin though I was the only user and then, when not wanting to address the issues, they wanted me to go through an entire credit process, which was not noted on the sales call. Wasted three days of my time. They hung up on me twice when working on the refund and then I had to push for a full refund. No benefits.

Review Source

MA

Michael A.  
CFO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great Product "

September 14, 2023

4.0

Above average

Pros

The assistance in creating the new call flows.

Cons

Sometimes you get someone different in support and the end result isn’t always the same with the level of support.

Review Source

ML

Martha L.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "The worst Experience Ever!"

July 16, 2021

1.0

Was the worst from day one. Lots of issues that were Never Resolved, spend hours on the phone with them. Losing Customer calls because of it, and nothing was ever resolved.

Pros

The support staff are very polite and professional. Loved their Russian accent.

Cons

Everything, nothing work. Unfriendly to use, and completely useless. SMS was the worst of the worst. If you have to text your customers. RUN!

Reason for choosing Nextiva

My biggest mistake!

Switched from

[RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/)

Because some of my texts were not going out. Big mistake! The nightmares with Nextiva, made this look like child play.

Review Source

Response from Nextiva

January 18, 2022

Hello Martha, thank you for taking the time to leave us a review. We're sorry to hear that you've been having issues with your Nextiva system working properly. We'd like to make this right for you. Please email us your contact information at hello@nextiva.com, and we'll have our team reach out ASAP.

RB

Rein B.  
Ceo  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "They can’t even fix my problem and they ask for a good review"

April 8, 2024

1.0

Worst experience ever! Try to avoid this! Cant even approve our messagepro experience.

Pros

I dont like anything. They telling me they will submit my problem to the engineering. They told me this more than 20x. Been waiting for more than a month now!

Cons

No I got stuck with this company! Worst company! Can’t even fix my issue. They been using a same excuse every single day.

Review Source

Robert D.  
Karate Instructor  
Real Estate  
Used the software for: 6-12 months

### "Great Support from Nextiva"

February 5, 2018

5.0

Pros

Impressed by the knowledge and professionalism of Nextiva support team. Cust support rep did an amazing job setting up our service in a proper manner. His communication was clear and calm during the whole process. After he worked his magic, our phone system was working. Thank you team and everyone at Nextiva!

Review Source

PR

Paul R.  
Account Manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Great product but needs some updates"

January 23, 2020

4.0

Overall Nextiva allows me to get my job done but I believe I could get things doen faster if it had the option to make calls by clicking on phone numbers through our CRM or Websites.

Pros

This product allows me to make calls to my clients and prospects pretty easy from my laptop and cell phone if I'm away from my computer to answer calls. I really like how it records my call history allows me to see who left me voicemails.

Cons

The main problem I don't like about Nextiva is that I can have to copy paste the phone number or manually type it in for me to call someone. I have wokred at other companies who have apps that I can click on Salesforce or a website to automatically call someone. Also, recentyl nextiva has been dropping many of my calls while I'm on the phone for more than 5 mins.

Review Source

Response from Nextiva

January 24, 2020

Hi Paul, thanks so much for taking the time to share your Experience with Nextiva. While we're thrilled to hear you're making the most of our Amazing calling features, we'd like to take a closer look into some of the dropped calls you have recently experienced. We have made management aware of your comments and someone will be reaching out shortly. Thanks again for sharing, Paul!

Jenny D.  
Perioperative nurse  
  
Used the software for: 2+ years

### "null"

February 1, 2018

5.0

Review Source

JJ

Jason J.  
  
  
Used the software for: 1-2 years

### "Terrific platform for VOIP and terrific customer service to match."

February 20, 2019

5.0

Pros

The thing about Nextiva is, I rarely have problems with their systems. When I do, support is very easy, and quick to rectify the situation. Our account manager is very attention and checks in on us often. He also tries to get us the best deals he can on orders like new phones. Speaking of phones, Nextiva phones are very easy to setup. Their vFax system is a terrific improvement over the old way of doing it.

Cons

The portal can be buggy sometimes, but that is usually cleared up quickly with a phone call to support or our account manager.

Review Source

SD

Stephanie D.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Terrible support service "

December 8, 2021

1.0

Pros

Nothing with this company is worth to be rated positif

Cons

I have an horrible experience with this company. Do not sign with Nextiva. The support is incompetent. We have lost dozens of phone call from our customers as the line always ring busy. Terrible services and terrible assistance from this company ! 1 star is far too high rated for this Nextiva company

Review Source

Response from Nextiva

January 18, 2022

Hello Stephanie, thank you for taking the time to leave us a review. We're sorry to hear that you've had a negative experience with our support team and communication system. We'd like to help resolve this for you please email us your contact information at hello@nextiva.com, and we'll have our team reach out ASAP.

DC

Daniel C.  
Partnet  
Information Technology and Services  
Used the software for: 6-12 months

### "Good SMB/LB/E level collab and calling software"

August 24, 2020

3.0

Very good the addons make the entire service worth it, if you are big on video meetings and have not use the included Amazon Chime then you have never used the best.

Pros

Price is way cheaper than RingCentral and 8x8. Best setup process in town and includes Amazon Chime and free Fax.

Cons

Sound Quality compared to some of the other options, like Net2Phone, which is cheaper... isn't as great.

Review Source

Response from Nextiva

August 28, 2020

Hello Daniel, thank you for your feedback. We're happy to hear that your setup was great and that you're enjoying the Amazon Chime and free fax that comes with your Nextiva service. We do understand how having good sound quality is important and would like to better understand the issues you are facing with sound quality. If you could email us at hello@nextiva.com about this, we would love to help troubleshoot this issue.

MA

MELISSA A.  
CFO  
Medical Devices  
Used the software for: Less than 6 months

### "NEXTIVA REVIEW"

November 27, 2023

5.0

I FOUND THE COMPANY AND STAFF VERY GOOD TO EXCELLENT TO WORK WITH

Pros

I FOUND THE COMPANY AND STAFF VERY GOOD TO EXCELLENT TO WORK WITH

Cons

LITTLE DIFFICULT TO SET UP INITIALLY - I HAD TO STRICT FILTERS

Switched from

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)

THE COST WAS BETTER PRICING AND THE SUPPORT WAS GREATQ

Review Source

VR

Verified Reviewer  
Network Administrator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Love the dashboards"

May 23, 2019

5.0

Really positive so far. All went well with the launch and the tools work effectively for our team’s needs. As mentioned in the pros above, it’s working well at multiple levels of our organization. I am looking for to a larger review of the impacts of this shift in a couple of months.

Pros

We have a huge team and we needed better reporting for our managers. The dashboards that are a part of Nextiva’s platform are really great for this purpose. I think the tools are working on two levels, one is that they streamline the staff’s work, the other is that management can address bottlenecks. It’s working to improve our business from both sides.

Cons

It’s too early to say. I’ve no complaints yet, but it’s only been a couple of months.

Review Source

JW

Jason W.  
President  
  
Used the software for: 1-2 years

### "When it comes to your phones, reliability is key"

June 25, 2018

5.0

After 18 months, I still am learning new features. Robust software that isn't the simplest to use but has everything one could want.

Pros

Always up service! We've had some very minor interruptions, but the few we've had always cleared in a few hours. Moved our fax to a VOIP system and compounded our savings. Great app for remote work.

Cons

The interface is much more difficult to use than with some of the other providers we've worked with. A few items require support to make changes on the back end as there are features that local administrators should be able to do. Call reporting is very robust, and a little too robust with a call group (each incoming call shows on EVERY extension that rings, not just the one that answered).

Review Source

BN

Brenda N.  
Owner Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great service "

December 9, 2023

5.0

Pros

Its easy to set up and we needed something we can take and control on the go as back in the day your business line was stationary

Cons

I haven't had anything that i dont like yet

Review Source

AB

Andy B.  
Service Ops  
Printing  
Used the software for: Less than 6 months

### "Simple. Effective."

November 30, 2023

5.0

Great product that continues to get better.

Pros

Ease of Use. Software. Ease of setup. Personal touch.

Cons

Periodic quality issues and loss of clear audio.

Switched from

[Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)

We wanted a better auto attendant and more features.

Review Source

sF

susie F.  
President  
Entertainment  
Used the software for: Less than 6 months

### "Nextiva is TERRIBLE"

December 5, 2019

1.0

The phone service did not work - experienced phone outages & dropped calls multiple times per day. Tech support recommended we buy a different router, which we did, but didn't help the service. They opened my account in a matter of minutes, yet refused to waive an early termination fee when their service didn't work properly. The customer service department is impossible to get a hold of once you decide to cancel your service. Amazing. Don't do it. It'll just be a giant headache.

Pros

The phone service did not work - experienced phone outages & dropped calls multiple times per day. Tech support recommended we buy a different router, which we did, but didn't help the service. They opened my account in a matter of minutes, yet refused to waive an early termination fee when their service didn't work properly. The customer service department is impossible to get a hold of once you decide to cancel your service. Amazing. Don't do it. It'll just be a giant headache.

Cons

Nextiva telephone service does not work. Terrible. Phone call dropped daily & outages experience multiple times/day.

Review Source

CL

Christopher L.  
Community Manager  
Real Estate  
Used the software for: Less than 6 months

### "Nextiva Review for Apartment Community"

February 21, 2024

5.0

Pros

I like how seamless this product is and it's easy to separate my work/personal calls with this app.

Cons

It's difficult to set up forwarding or adjust other settings without getting support involved. The help section is somewhat limited when looking for specific help.

Review Source

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