# Page 3 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

---

Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of Nextiva

## Showing most helpful reviews

Showing 51-75 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TD

TANILLE D.  
Operations  
Maritime  
Used the software for: Less than 6 months

### "NEXTIVA HIRES EDUCATED AND KIND PEOPLE!"

April 25, 2024

5.0

It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. The culture of the company is consistent and admirable.

Pros

NEXTIVA HIRES EDUCATED AND KIND PEOPLE! \[sensitive content hidden\] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!

Cons

I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference.

Reason for choosing Nextiva

The price was not the cheapest or the most expensive, the team was the driver for the choice.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

It was painful to work with Zoom to make changes. I was greeted by impatient, incompetent people who made the experience terrible.

Review Source

DL

David L.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Very Happy & Satisfied with Nextiva Phone Systems. "

April 29, 2024

5.0

100% satisfied with the phone system. It works perfecty.

Pros

It is a reliable phone system. Always works. No issue ever.

Cons

Nothing I can think of. No cons at all.

Switched from

[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

We were not happy with Avaya. Terrible reception

Review Source

Nick D.  
VP of Operations  
Consumer Goods  
Used the software for: 2+ years

### "Very Happy to Find Nextiva"

April 24, 2024

5.0

I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day.

Pros

No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.

Cons

There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.

Review Source

JB

Jodi B.  
Controller  
Real Estate  
Used the software for: 2+ years

### "Our company is highly satisfied with Nextiva Phone Systems"

April 23, 2024

5.0

Fantastic! We are delighted customers.

Pros

The ease of setting it up. The professional nature of the employees at Nextiva. The cost is very reasonable.

Cons

Nothing other than plastic waste from the shipping.

Reason for choosing Nextiva

The price was good and I was impressed by the functionality of the phone.

Switched from

[Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)

8 years ago, I am not exactly sure of the date

Review Source

AR

Annette R.  
Paralegal  
Law Practice  
Used the software for: Less than 6 months

### "Great Product and Customer Serivice"

February 21, 2024

5.0

So far going smooth. Learning new features.

Pros

The Customer servicer is wonderful. Very helpful.

Cons

No cons at this time Still getting use to features.

Review Source

RY

Ramona Y.  
Executive Legal Asst- Offc Mgr  
Law Practice  
Used the software for: Less than 6 months

### "Excellent customer service and product!"

April 18, 2024

5.0

We truly enjoy our new system and everyday we master how to use it. We are very gald for the customer service backup and accessibility!

Pros

Excellent customer service, as each agent is knowledgeable and able to answer a gamut of questions. System takes practice to master, but agents are always willing to help, and thwy are easy to reach.

Cons

Learning curve is more challenging than expected. Phone queues and buttons are not very intuitive but we will practice.

Reason for choosing Nextiva

Price was best and promise of quality. We liked their customer service and outIT person recommended it highly.

Switched from

[SIPTRUNK.com](https://www.capterra.com/p/171058/SIP-Trunking/)

They were way too expensive and system very old.

Review Source

JC

Jake C.  
Head of Customer Success  
Telecommunications  
Used the software for: Less than 6 months

### "Nextiva is amazing!"

May 21, 2024

5.0

Pros

The team was very informative and enjoyable to work with. The platform itself fits all of our needs for a round-robin style call center setup.

Cons

Nothing bad to say here - haven't run into any hiccups with Nextiva.

Switched from

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

Dialpad did not meet the needed features we were looking for at our price point.

Review Source

Jeremy B.  
VP Growth  
Information Technology and Services  
Used the software for: Less than 6 months

### "Saved me in the clutch (switched from Dialpad)"

May 21, 2024

5.0

Pros

Incredibly fast onboarding and support - basically set up the whole system for me in a pinch. Works great and calls do not get marked spam (unlike Dialpad).

Cons

nothing to dislike! We are waiting on the ability to text.

Review Source

SH

Simon H.  
Mediator and Arbitrator  
Alternative Dispute Resolution  
Used the software for: 2+ years

### "Great system"

April 23, 2024

5.0

Pros

Have used it for several years. Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach real people that could get into my system configuration and resolve the problem.

Cons

Fax module is not the best. Time stamped using MST rather than the time where the fax originated (but at least is identifies that the time is MST, so recipient can adjust accordingly. Issues are minor, however, and since only Luddites still use fax anyway (I only use 2-3 times a year), Not a significant issue

Review Source

CM

Cliff M.  
President  
Consumer Services  
Used the software for: 1-2 years

### "Great service for the cost"

April 9, 2024

5.0

it has been a great experience. We needed a new phone solution and with in just a few days, we were set up and ready to use it. They also sent us hard phones at no cost to use in the office.

Pros

The cost is very affordable! The application is very easy to use and always have new updates rolling out.

Cons

Sometimes, it is glitchy but with the new updates and support we typically have a solution with in a day.

Reason for choosing Nextiva

The cost and recording abilities made Nextiva a clear winner.

Switched from

[Lumen5](https://www.capterra.com/p/167719/Lumen5/)

Our previous provider was not able to do a number of things that Nextiva can not to mention the PRICE! I was paying over $600 a month previously. My bill is now $149 a month!

Review Source

CB

Chris B.  
Operations Manager  
Insurance  
Used the software for: 2+ years

### "Nextiva has been a Great Service "

April 9, 2024

5.0

We have had great service with Nextiva and when we have an issue, they offer several options to obtain tech support. And we have been very satisfied with their service, tech support and equipment.

Pros

The service, as it is very user friendly. We are able to control most of the set up and installing a new user and or phone. The cost is very good when comparing features to other Voip Providers. The Features that come with the service is great and we have been very satisfied.

Cons

Nextiva One started out with a lot of issues but they have made some great updates and hopefully they keep enhancing it.

Alternatives considered

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reason for choosing Nextiva

We chose Nextiva due to the offered service, features and cost.

Review Source

BL

Benjamin L.  
Associate  
Marketing and Advertising  
Used the software for: I used a free trial

### "Streamlined Communication Solutions for Businesses"

May 24, 2024

5.0

Pros

Nextiva offers a diverse range of features including VoIP calling, video conferencing, team collaboration tools, and CRM integration. These features are designed to streamline communication and enhance productivity within organizations.

Cons

I loved everything there is about Nextiva. No cons here!

Review Source

EW

Erica W.  
Administrator  
Construction  
Used the software for: Less than 6 months

### "Small Business Companion"

April 10, 2024

5.0

The overall experience has been surprisingly easy and comfortable with minimal hardship. The sales representative to the phone technician and customer service representatives has restored my hope that not all businesses are out to get your money while providing fractured customer service.

Pros

Nextiva is knowledge in their industry and product providing our company with an easy set-up and a system that is fairly easy to use.

Cons

The phone that was sent is of subpar standard and we were not informed of the additional cost to have it wireless. Be sure if you port numbers you let the set up representative know if it is a cell phone number or not.

Switched from

[One Talk](https://www.capterra.com/p/268546/One-Talk/)

Ooph- not enough space to discuss why the switch happened. Fluctuation of bills, dropped calls, fractured customer service, lack of communication, poor product quality. . .

Review Source

KB

Kyle B.  
Co Owner  
Consumer Services  
Used the software for: 1-2 years

### "Nextiva Desktop/Mobile App Review"

April 10, 2024

5.0

Overall, my experience with Nextiva has been great. I do not plan on cancelling the use of the Nextiva system for a long time. Thankful for how easy they make it to be able to contact my customers.

Pros

Nextiva is a great service for my company. We use it daily. From text messages, calls, and voicemails it is an amazing service. The thing I like most about Nextiva is how easy it is to use. When it comes to texting customers and making contacts, or answering calls from outside the office, Nextiva has us covered.

Cons

I wouldn't say there's anything that bad about Nextiva. The only thing I have issues with sometimes is when I am texting a customer without saving their contact yet, when I save them as a contact it will remove all the previous chats and call log.

Review Source

KB

Karen B.  
Training Manager  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Overall Review"

April 23, 2024

5.0

I would like to take a moment here to compliment your customer service team. I have called for support a few times now regarding getting myself and others set up. Each interaction has been positive! Your team is well informed and very clear on instructions. They are friendly and have been about to help me thoroughly each time. I will not hesitate to call again if needed and truly appreciate the service quality!

Pros

I love the recording feature on Nextiva - it is not only helpful to the supervisors but to the managers as well. Self-evaluation is important. Also being about to play back a message to ensure you captured all the right Information (i.e., email address, request for products, etc) I also like the transcript of voicemail.

Cons

I have not run into anything yet that I don't appreciate about the system. It is user friendly and seems to give me what I need.

Review Source

RT

Robert T.  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A Solid Choice You Won't Regret"

April 16, 2024

5.0

Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for and the services we get. There is no confusion during the initial process, even though I am not a technical guy. I'm just a small business manager but I was able to set up the entire phone menu system myself. Great product.

Pros

Customer service is great. Ease of Use is there. Clarity in how to get to your goals for the phone system.

Cons

There is not much I don't like. Nothing so huge that it would need to be mentioned.

Switched from

[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)

Customer service with Comcast was horrible. There is no clear path to getting what you need to accomplish for your phone system.

Review Source

Spring F.  
President  
Consumer Goods  
Used the software for: 2+ years

### "Since 2014 - Still very important to our business model"

September 29, 2023

5.0

Over all - Nextiva is a great solution for small and medium sized businesses. It may be great for large businesses, but I don't have that experience to comment. The desktop clients make taking the "phone" anywhere, very easy. And the ability to route calls to any employee, at any location proves why Nextiva is so valuable to our company. We switched from RC years ago, and never looked back.

Pros

Nextiva for the most part works great and it's easy to use. When there is an update pending, it can get buggy sometimes. Customer service is friendly, although not as easy to connect with as when we started in 2014. Sometimes hold times are too long, and troubleshooting isn't easy through the automated assistance (like for any company that has that).

Cons

I have been told when people call they get a message that states the line is out of service, or cannot connect. Regardless of any tech support, the issue has not been resolved. In Nextiva's defense, it is not a repeatable problem - so fixing something that isn't easy. I kind of believe the issue started during the propagation of adding our phone lines.

Reason for choosing Nextiva

Comcast and Verizon did not understand the importance of mobility way back in 2014. I needed a system that could be portable, mobile and work from anywhere.

Review Source

SM

Sharon M.  
Director of Operations / Property manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Value / Product / Customer Service "

September 15, 2023

5.0

Pros

We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. We are able to receive calls this way, and also make calls with our caller ID showing our business number (and not our personal one). One that I personally love is the intercom system, in which we can make group announcements quickly.

Cons

Our particular system seems to be all-inclusive for meeting our needs. I can't think of anything we are missing! Integration with our old system was seamless, which was a great value for us. People sometimes don't like change and so the easy learning process was appreciated by everyone.

Review Source

DP

David P.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Perfect System"

May 2, 2024

5.0

Problem free. Efficient and patient tech support.

Pros

It works. It doesnt have downtime. Efficient. Works anywhere.

Cons

Difficult user interface. Not as intuitive as we'd like.

Reason for choosing Nextiva

Ratings and your marketing. Seemed like the best and only option.

Review Source

BP

Benir P.  
Marketing Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Nextiva is my go-to choice for VOIP!"

November 27, 2023

5.0

For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me. If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes.

Pros

From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant. Phone Routing and Auto-Attendant Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours.

Cons

While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform.

Review Source

BM

Barbara M.  
Law Clerk  
Legal Services  
Used the software for: Less than 6 months

### "A Good Product Overall"

September 22, 2023

4.0

Pros

The physical phones were easy to handle. The app was very convenient when working from home. The quality of the phone calls were also good and most of the features were easy to implement.

Cons

In terms of features, Nextiva could improve on their conference calling to make it a bit easier to use. In regard to the company in general, they could improve their customer service experience. Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer.

Review Source

TB

Tiffany B.  
Executive Director  
Mental Health Care  
Used the software for: 2+ years

### "Great Service - Customer Support is Effective. "

November 27, 2023

4.0

Netiva has been a beneficial service to us in the important work we do. We are grateful for its user-friendliness and affordability.

Pros

Nextiva allows us to be able to be reached by our callers when we need to be and can handle high call volumes.

Cons

Sometimes when waiting for the great customer service, a call can take over an hour as we are consistently put on hold several times throughout the conversation for 5-10 minutes. This does affect production when there are issues, but the end-result always comes to resolution.

Alternatives considered

[Dixa](https://www.capterra.com/p/159488/Dixa/)

Reason for choosing Nextiva

The opportunity to have the phone app and be mobile while in the supervisor role to be there to support staff at the drop of a second when needed.

Review Source

DT

Donald T.  
Managing Member  
E-Learning  
Used the software for: Less than 6 months

### "If You Need Cloud Phone Services, Give Nextiva a Try- Great Value"

November 16, 2023

5.0

In one word "Amazing" I could not ask for a better service provider of phone services for my business.

Pros

Affordability Customer service Ease of Use Quick turnaround for services Features available

Cons

Honest, I cannot think of any. They have been very good for my business, and I have no complaints.

Review Source

JJ

Jamie J.  
Technical Support Operations Manager  
Security and Investigations  
Used the software for: 2+ years

### "Nextiva is the one tool we can not live without."

January 29, 2024

5.0

Nextiva totally changed the way we function. We work better and more effectively. The management tools are invaluable. Support is absolutely fantastic.

Pros

The management tools. Nextiva gives me the ability to manage my team more effectively.

Cons

The way call history is interpreted. I have found other data points in Nextiva that provide a more straightforward representation of call history data.

Review Source

AL

Alberto L.  
Technical Support Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Reliable Service and Excellent Customer Service"

November 27, 2023

5.0

To put it simply: Nextiva services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. Despite the concerns I've expressed, I find Nextiva to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.

Pros

Out of all of the third-parties our company works with, Nextiva's Support Team is by far the most reponsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support.

Cons

While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find that it's a bit confusing attempting to locate where a phone number or extension is hiding: having to jump around between the 'auto attendant', 'call groups', 'call center locations', and 'users' and manually search through each section is a more time consuming process than I feel it needs to be.

Review Source

Similar Products

Featured