# Page 3 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Nextiva the right Business Phone Systems solution for you? Explore 916 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175788/Nextiva/reviews --- Nextiva 4.6 (916) [View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Nextiva ## Showing most helpful reviews Showing 51-75 of 916 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Cullen D. Quality Assurance/Accounts Payable Insurance Used the software for: 2+ years ### "A wonderful product that has grown with our business from 20 employees to 220 employees." September 14, 2023 5.0 The biggest benefit for me personally (in my position of Quality Assurance) is the availability to monitor what everyone is doing across our 15 locations using the Nextiva App, reporting and supervisor dashboard. Pros Its hard to pick what i like the most. Their reporting is flexible enough that i can take the raw data from the reports and use it to create my own reports. Their customer service is wonderful! Rarely am I on hold for more that a minute and when they answer that are courteous and knowledgeable! Cons The only thing I can think of is that when we first started using the recording feature they would only keep the calls for 3 years so we had to set up our own SFTP server to keep them after that. However, I think that has changed and they will go up to 7 years (I think). Review Source CV Corinne V. Front Office Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Not good for healthcare" February 22, 2024 2.0 Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice. Pros That we could attach notes to our calls. Cons That agents cannot see the calls in queue. They only see a number Switched from [net2phone](https://www.capterra.com/p/170370/Hosted-PBX/) IT was frustrated with the back end support Review Source Response from Nextiva March 11, 2024 Hi Corinne! I am sorry to hear that you have been having trouble with Nextiva's system. It sounds like we need to get you connected to someone who can fix this quickly. I am here to help and I want to get you connected to the right person at Nextiva. Please reach out to me directly at reviews@nextiva.com. We will make things right for you! - Thomas from Nextiva GR Gerardo R. Manager Logistics and Supply Chain Used the software for: 2+ years ### "Best APP ever!" June 10, 2024 5.0 I'm very pleased with the service provided, my team use it daily and we don't have any issues Pros The platform is very easy to handle and communication is outstanding. Cons would be great to have the ability to send messages for any number not the saved ones only Review Source DW Devan W. Director of Digital Marketing Marketing and Advertising Used the software for: 2+ years ### "Great phone system, I would highly reccomend!" March 25, 2024 5.0 Pros Super easy system to use, GREAT support to help when I need anything and I can speak to HUMANS! This is a game changer in these days it saves me so much time and gets a faster resolution. Cons I do not have anything currently. I really like the system we have and would recommend it highly. Review Source Response from Nextiva March 28, 2024 Hi Devan, Our motto is "Powering Human Connections" for a reason! We pride ourselves on providing Amazing Service from real humans, and I am glad you got to experience this firsthand. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva AH Ariz H. Director Education Management Used the software for: 2+ years ### "It's expensive, but they have really good customer service." September 14, 2023 5.0 It's mostly just communicating with customers. The system makes it easy for us to communicate with the customers, which is exactly what we want. Pros It's fairly easy to use. They also have excellent customer service. Anytime we need anything, we're able to give them a call and they are able to make the adjustments or show us how to make the adjustments. Cons There are some features that are missing that other voice over IP services have. Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or leave us a voicemail. I think they're working on this functionality, but it has not been implemented yet. A lot of customers text us, and it would be great if we got a notification so that we can get back to them quickly. Also it would be nice if we were able to upload greetings that didn't have to meet the 8K HZ quality thresholds. It would be really nice if we were able to record a simple message on our phone or computer and upload it as a greeting. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Nextiva At the time, this had more functionality. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) We needed more robust functionality than Google voice was offering. Review Source KA Kaela A. Service Manager Construction Used the software for: 2+ years ### "Outstanding Features" September 13, 2023 5.0 Pros The features most impactful to our business would be the desktop and mobility app. We are not always in the office so being able to conduct business calls from our computers or smart phone as if we were in the office allows us to grow our business without having to physically be there. Cons The transcription is great but doesn't always capture the voicemail correctly. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Nextiva The cost, support and the ease of implementation and maintaining the system. Review Source RC Reid C. Admin Coordinator Religious Institutions Used the software for: Less than 6 months ### "Bethany Presbyterian Review 2023" November 28, 2023 4.0 Overall the experience has been good, but I am extremely hesitant to ever have to change the phone tree again because it was an all-day nightmare! Pros Customer support was very helpful when I needed it to help set up the phone tree. Phone tree works well for most callers and is relatively easy to follow. Cons The phone tree was really hard to set up! It took most of a day, and 5 Nextiva tech calls/chats, for us to be able to change features in our phone tree. It would frequently throw errors when we tried to save new recordings or assign/save the branches. It would delete recordings we had just created or assigned as well, causing even more errors. Eventually the techs had to set it up for us on the backend. I was working with another technician (the chat had timed out), while the first one was working to finish it on the backend for us. The second tech didn't know what the first one was doing, and neither did I! The first tech had to split the tree into two trees, which was not apparent that would need to happen in order for it to work. It's a really buggy setup, but it works well once it is setup and left alone. Review Source JP Jessica P. Program Support E-Learning Used the software for: 2+ years ### "Comprehensive Telephone Service" November 28, 2023 4.0 Pros Nextiva addresses all of the needs for our business and more. My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed. The application is also accessible via desktop app, mobile app, or desk phone, and I appreciate the versatility. Overall I believe this is a solid choice to go with. There are a few standard features, and then ones you can add based on your specific needs. User licenses for different products are also available. Cons The service can be spotty depending on which application you are using. If you have all three, however, the advantage is that you can switch between them if one is having problems. Review Source David N. Director of Digital Sales Information Technology and Services Used the software for: 1-2 years ### "Dialing Up Success with Nextiva" March 19, 2024 5.0 I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like \[sensitive content hidden\]'s teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear! My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing. Nextiva isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high. Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success. Pros Besides the clear calls and not having to worry about dropped calls (which is A+). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Cons I really would like to see 2fa being an option for security settings. Maybe it is there now, but we dont have it Review Source Response from Nextiva March 21, 2024 Hi there David! I am so happy to read about howe Nextiva is empowering you and your sales team to connect confidently, and smash your goals! We care deeply about empowering businesses to be all they can be through confident communication, and this is a shining example of what we strive to provide at Nextiva everyday. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva CP Cory P. IT Administrative Mental Health Care Used the software for: 1-2 years ### "Amazing Product" November 9, 2023 5.0 Overall our experience with Nextiva has been great. Pros What really makes any company is customer service and support. If we can't figure something out or are having issues their support team is always very quick to fix the issue and always have a good attitude. Cons Because we use the call center and call recording functionality some of the sites are hard to get to. Especially being a HIPAA secure account. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Nextiva Their customer service and support was better than anyone else I spoke with. If I had a question they couldn't answer they either got me one by the end of the call or they scheduled a call with someone that could answer the questions. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We needed a solution that was easy to use, affordable, and had cloud capabilities so our lead staff could work from home if needed. Review Source BA Bill A. VP, Customer Success Internet Used the software for: 2+ years ### "Very stable, high quality, software and systems!" September 13, 2023 4.0 Phone systems are critical for our company. The majority of calls we get are for high level, urgent support issues where time is of the essence (lucky for us, we don't get many calls because our products are very reliable). Audio quality has to be high and the phone software has to be stable. Nextiva excels in both areas. Pros Nextiva works. That is the biggest pro there is. The software has been very stable and highly reliable. For something as critical as phone systems, that is the most important item and Nextiva hits the mark. Cons From a feature set, reliability and audio quality, Nextiva has it more than covered. The only thing that I would adjust is the size of the desktop app. The app seems to be optimized for full screen display. It isn't hard to resize the app but if it was optimized for a smaller footprint on the screen it would be a nice enhancement. Review Source GB Guilherme B. IT Infrastructure Specialist Computer & Network Security Used the software for: 2+ years ### "No Brainer Decision, very Satisfied" September 14, 2023 5.0 We implement and recommend Nextiva for all our customers, the implementation process is easy and that makes our life much easier during the implementation projects. Highly recommended. Pros Personally I have my extension with me wherever I go, I work remotely and this makes my life easier. We have many customers that we always recommend Nextiva phones, the implementation process is easy and the Support is great in case is needed. One of our customers is opening two news stores and Nextiva is already on the project. Cons No complains so far, I work and recommend for more than 3 years and the system is very reliable. We don't have any headaches supporting our customer that uses Nextiva Reason for choosing Nextiva Because the customer Service, Support, product and easy management. Review Source JH Justin H. Administration Manager Financial Services Used the software for: 2+ years ### "Small office utilizing many features" September 13, 2023 5.0 Fantastic, supported every step of the way, endlessly customizable (my favorite), couldn't be happier working with them to keep our office running strong! Pros The combination of features and various integrations has made Nextiva a foundational pillar of our office. The service's reliability has been top-notch, and above all else the support team gets my highest honors. In my position I work with endless support teams, so many of which don't even seem to know the products/services they're supposed to support. Yet Nextiva's support team shocks me time and time again with how knowledgeable they are not only with their own product, but also products they integrate with. Cons Up until recently the desktop and mobile apps have been very lackluster, especially in comparison to the robust assortment of features offered by the platform itself. Recently though that has been improving extremely fast, and I have no doubt by the end of the year I'll have no Cons left to list. Review Source MW Mark W. Owner Automotive Used the software for: 1-2 years ### "A great service for a small business." September 29, 2023 4.0 It was rocky in the beginning but no major issues at this time, just some minor issues that I may try to deal with when I get the time. So overall a good experience. Pros The most important features for my business is VOIP and the mobile app. So I can handle communications while I am out of the office. Cons It is difficult sometimes to determine what line a call is coming from on my desk phone or mobile since there is not much choice for line identification with my service. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Nextiva Price and features Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Price Review Source JB Jacob B. Student Ministry Pastor Religious Institutions Used the software for: 1-2 years ### "Nextiva allows the use of business phone without the hassle of a desk phone. " September 13, 2023 5.0 It's been great. We went from desk phones to Nextiva and will not return. Pros Nextiva being an app on my personal phone is the biggest benefit of all. Because of it, I am able to have a separate number to give people for business purposes but not have a separate phone. I can text, call, receive voicemails, etc...everything a cell phone will do without the burden of a second phone. It has allowed for our staff to not have to deal with business issues outside of business hours, something we hold direly to. It was a huge solution to a problem we were experiencing. Cons The only feature that could be seen as a con would be the fact that you sometimes have to login in again to get calls actively. However, even when you aren't logged in the app still sends you voicemails you receive and it is as simple then as logging in and calling someone back. Review Source RB Robert B. IT Officer Financial Services Used the software for: 2+ years ### "Nextiva is a stable provider but app could be improved" April 2, 2024 4.0 Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved. Pros Stability and ease of use and management. Have not had any major issues or outages since implementation. Cons The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring. Reason for choosing Nextiva Smoother transition and no need for on premise equipment. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We DID NOT switch from Mitel. We were on ShoreTel but this survey will not allow me to input that. ShoreTel was EOL and the OS software needed to be upgraded so we went to cloud based system. Review Source ZM Zeus M. Chief Operations Officer Facilities Services Used the software for: 2+ years ### "Best for remote call centers" September 14, 2023 5.0 Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are doing we couldn't properly train them. Pros The nextiva one platform is powerful and easy to deploy across all teams anyone whether at home or in an office can be taking phone calls and working actively. Great customer service on top of it makes nextiva the best in my eyes Cons If i had to pick one thing I would say sometimes the wait times for support can be long but that being said when I do get on with support they are fast and knowledgeable so I don't mind waiting knowing I'll have a great experience Review Source BP Brad P. Senior Director of Valuations Financial Services Used the software for: 2+ years ### "Nextiva is a great product to help organize your phone tree system" February 26, 2024 5.0 Overall, Nextiva has been great. We had one issue in the past but it was resolved and the has never happened again. We still sometimes have issues with our auto attendant when we want to change it but overall, it's great. Pros I like how if you have any issues with the Nextiva system, you can call the help desk and get serviced fairly quickly. (some days are better than others) Cons This one is easy for me. What I like the least about Nextiva is a lot of times when we fix/add a change to our phone tree, it can mess up other aspects of our phone tree. What has worked in the past could break and no one understands why. This mainly happens when we try to adjust to auto attendant. We try not to change much. Review Source MA Mauricio A. IT Technical Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great cloud phone system for your business." November 9, 2023 5.0 Coming from administering an on-prem system, this was a completely different ballgame. I did not like the interface at first, but I've gotten used to it, and it's quite easy on the eyes. When I started becoming familiar with the product, it just works. You can even have a phone at home, without the pressures of special hardware or VPNs to the office. Call quality is great. Pros Nextiva support is great. I've only had a few issues I need to reach out to support about, and they've always been able to help me. Friendly knowledgeable technicians make you feel at ease that your issues will be resolved in one call. Cons I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces. That being said, once you get used to it, it is very easy to use, and nice to look at. Review Source JG Jaimee G. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "Great Price, Great Customer Service, Great App!" November 27, 2023 5.0 I am extremely happy with the sale experience and continued use! Lifetime customer here! Pros I am the owner of a growing logistics business in FL. After outgrowing Google Voice, and frustrations with another big name company out there, I was looking for a system that could grow with us as we expanded and didn't make us pay for extras that we didn't need. The sales rep. came up with the perfect plan for our small business, without trying to upsell me and without a contract! So many other companies I investigated wanted a commitment and after our bad experience with another popular company I did not want to be stuck. After 3 months of using Nextiva I couldn't be happier. My manager and I use the app on our phones and I use the app on my MacBook seamlessly. The price is right! The customer service chat is amazing! They helped to set us up and have been available to answer questions whenever we were in need. There was a little learning curve to adjust to how we do business, but it was so much easier than that other big name. Would recommend Nextiva for all your communication needs! Cons I like to think that I am pretty tech. savvy, but I did need help setting up our system for our team. Customer service was right there to help me though. There is also a small learning curve using the app, but you will have that with any new system you try. Reason for choosing Nextiva I loved that Nextiva didn't require a contract. After trying and not liking Verizon - One Talk, I was afraid to get locked into a system that would not work for us. I also liked that my sales rep. really worked to understand what my business needed. He didn't try and upsell me a system that I didn't need. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/)[One Talk](https://www.capterra.com/p/268546/One-Talk/) We outgrew Google Voice and switched to Verizon - One Talk. One Talk was terrible. We would miss calls because the phone would not ring. Text messages would not go through. Review Source MR Matthew R. VP IT and Engineering Building Materials Used the software for: Less than 6 months ### "Good choice for Voip" March 20, 2024 4.0 I'm happy with them thus far and considering that we're a new customer. Time will tell if they continue to provide good support and improve on features. Pros Comparable pricing, good features, easy to setup, good tech support thus far. Cons Some features like video conferencing and integrations are limited. Reason for choosing Nextiva Ring Central had lousy service just on the sales calls so I would never attempt to trust their product or tech support. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Mitel is going out of business but we were not happy with Mitel at all anyway. Review Source Response from Nextiva March 21, 2024 Hey Matthew! I am glad Nextiva has been a good choice for your business. I look forward to us continuing to wow you with our Amazing Service and intuitive product, and I know you have made the right decision on your business communication partner. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. - Thomas from Nextiva CM Cliff M. President Consumer Services Used the software for: 1-2 years ### "Great service for the cost" April 9, 2024 5.0 it has been a great experience. We needed a new phone solution and with in just a few days, we were set up and ready to use it. They also sent us hard phones at no cost to use in the office. Pros The cost is very affordable! The application is very easy to use and always have new updates rolling out. Cons Sometimes, it is glitchy but with the new updates and support we typically have a solution with in a day. Reason for choosing Nextiva The cost and recording abilities made Nextiva a clear winner. Switched from [Lumen5](https://www.capterra.com/p/167719/Lumen5/) Our previous provider was not able to do a number of things that Nextiva can not to mention the PRICE! I was paying over $600 a month previously. My bill is now $149 a month! Review Source DP Doc P. Founder-Principal Information Technology and Services Used the software for: 2+ years ### "Nextiva - VOIP: When Done Right, it Works Consistently" May 2, 2024 5.0 Very happy with Nextiva. The 1 wishlist item I have is the ability to add additional licensing without having to reach out to Nextiva support. Pros Nextiva provides easy deployment, management, and platform-agnostic functionality. Support is excellent. Every support experience has been positive, with problem resolution in an expedited manner. Kudos to Nextiva for having a very well trained support workforce! Cons The solution is terrific and works consistently. No issues. Reason for choosing Nextiva Superior sales experience through our broker, superior product, and most of all, excellent support. Review Source JC John C. Agency Owner Insurance Used the software for: 2+ years ### "Great service and very compettitive pricing" September 13, 2023 5.0 I have had Nextiva for over 10 years and the service has always worked great for my Insurance Business. Pros I like the mobile app and the ease of use of the service Cons I feel like they could improve their call wait times for customer service. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing Nextiva Best service and pricing in comparison to the competitors. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) I was not satisfied with their service and I did not like the old telephone line system vs. the VOIP system. Review Source CB Chris B. Operations Manager Insurance Used the software for: 2+ years ### "Nextiva has been a Great Service " April 9, 2024 5.0 We have had great service with Nextiva and when we have an issue, they offer several options to obtain tech support. And we have been very satisfied with their service, tech support and equipment. Pros The service, as it is very user friendly. We are able to control most of the set up and installing a new user and or phone. The cost is very good when comparing features to other Voip Providers. The Features that come with the service is great and we have been very satisfied. Cons Nextiva One started out with a lot of issues but they have made some great updates and hopefully they keep enhancing it. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Nextiva We chose Nextiva due to the offered service, features and cost. 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