# Page 30 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

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Last updated March 13th, 2026

# Page 30 - Reviews of Nextiva

## Showing most helpful reviews

Showing 726-750 of 914 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "The latest update of this application really rocks"

August 25, 2016

5.0

Really good VoIP app with the best backing - Nextiva. Been using the app on PC for at least two years now and got this app for my iphone now too. Works perfectly with the voip system in the office and call quality is excellent.

Pros

Awesome App!! I regularly call clients in UK, USA, Australia and India and the call clarity is excellent and the cost is extremely low! Keeper up the good work!!

Review Source

NK

Nic K.  
President  
Financial Services  
Used the software for: Less than 6 months

### "Great first month!"

January 2, 2024

5.0

Pros

Easy to setup, easy to port, great support!

Cons

Nothing of note, as I have only used for a few weeks.

Review Source

VR

Verified Reviewer  
Administrativo  
Accounting  
Used the software for: Less than 6 months

### "Nextivia Opinion"

August 27, 2023

3.0

Buena experiencia general

Pros

Lo que más me gusta de Nextivia es que ofrece una solución integrada y fácil de usar que permite gestionar todas las conversaciones y el compromiso con los clientes y los equipos en un solo lugar. Nextivia combina las comunicaciones con herramientas de productividad, experiencia del cliente, análisis, inteligencia artificial y automatización

Cons

Lo que menos me gusta de Nextivia es que no es un servicio gratuito. Hay que pagar una tarifa mensual o anual para acceder a sus funciones y beneficios . También me gustaría que Nextivia tuviera más opciones de personalización y compatibilidad con otros sistemas y aplicaciones.

Review Source

VR

Verified Reviewer  
IT Project Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "VoIP is a great solution – every business should have it"

April 23, 2019

5.0

From start to finish the team we worked with at Nextiva were really forthcoming with information, they answered all our questions and provided lots of additional information. They led the transition for us from start to finish, and we had no business disruptions which was our main concern. Everything was switched overnight, and our customers didn’t notice a thing! Overall our staff have been very happy with the change.

Pros

There are a lot of things to like about Nextiva’s VoIP system; it’s really competitively priced, the Nextiva App ensures our staff are easily contactable by our customers whenever they are required, on the one number whether they are in or out of the office. It’s very easy to use, and the simple features like call transferring between different offices (and locations) is new for us, and has made the lives of our front office staff a lot easier. Our customers are getting a much better experience

Cons

Outside of the actually having to change systems and work through the project., there aren’t a lot of cons. It’s been very easy for our team to get up to speed.

Review Source

TH

Tasin H.  
clinical research coordinator  
Research  
Used the software for: Less than 6 months

### "good service"

November 9, 2023

5.0

Pros

easy to use and has all features, ease of use for office calls

Cons

sometimes it doesn't work abruptly and doesn't load

Review Source

DG

Douglas G.  
Community Support Specialist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great Onboarding Experience"

October 26, 2023

5.0

Pros

Very friendly and helpful onboarding team that answered all our questions and were patient with us through the whole process. They checked in daily and kept us updated through the whole process.

Cons

I can't think of anything negative about the experience at this time.

Switched from

[Cytracom](https://www.capterra.com/p/162295/Cytracom/)

We switched because of the price and quality of service.

Review Source

RW

Richelle W.  
Admin Assistant  
Construction  
Used the software for: Less than 6 months

### "Great customer support and easy setup"

February 21, 2024

5.0

Overall it was a great experience, from start to finish. Everyone was super helpful with any and all questions. The setup was great and very efficient.

Pros

The ease of speaking with customer support, the steps in startup were super easy.

Cons

Maybe having someone that can come out to help setup phones.

Review Source

JC

Jon C.  
IT Tech  
Security and Investigations  
Used the software for: 1-2 years

### "Simple Once setup and Reliable "

April 2, 2024

4.0

Pros

simple and reliable. well priced. great for my PBX needs.

Cons

not being able to make some changes without having tech support do it.

Review Source

JW

Jennifer W.  
General Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Why were we on landlines so long?!"

February 21, 2024

5.0

Pros

Budget friendly and mobile! Love the apps

Cons

Sales guy was not my favorite. On boarding could have been more thoughtful

Reason for choosing Nextiva

Peer recommendation and budget friendly

Review Source

VR

Verified Reviewer  
Network Professional  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Live chat is really making a difference "

May 13, 2019

5.0

No complaints really. The team that helped us go live made it a pretty seamless process. We were well supported and it went pretty well considering. Nothing much more to report.

Pros

Our customer service team now has a whole new way to connect with customers and customers seem to LOVE live chat. It’s awesome to be able to make one simple update, not even an expensive one either, and have such a positive response from customers. Couldn’t be happier with the results.

Cons

There was a big investment in training, our team had to adjust some of their processes to be able to accommodate providing this service. Not easy but we believe that it will pay off in the long term.

Review Source

AM

Alejandra M.  
Operations manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great phone system "

September 13, 2023

5.0

Pros

Great interface, easy to use and very helpfull for collaboration

Cons

The ringtone, I can be quicker when answering a call

Review Source

JM

Julie M.  
Senior Project Manager  
Market Research  
Used the software for: 1-2 years

### "generally good product, has some small glitches!"

May 7, 2020

4.0

The overall experience with nextiva is good. The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

Pros

I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc. Nextiva also sends voicemails to my email inbox which is nice.

Cons

My one frustration with nextiva is sometimes I feel like I just miss calls or miss voicemails. Or most recently I got a voicemail but couldn't listen to it. I feel like this could be user error, but then again I dont ever have trouble listening to voicemails so I don't know why it would be giving me trouble now. Other than that nextiva has been working well.

Review Source

CG

Chava G.  
Onboarding Specialist  
Program Development  
Used the software for: 1-2 years

### "Very Happy user"

December 28, 2023

5.0

Pros

Customer Service!! Representatives were super helpful.

Cons

The wait for a representative can often be pretty lengthy.

Review Source

AB

Antonio B.  
Medical Transcriptionist  
Consumer Services  
Used the software for: 2+ years

### "Excellent Product with Amazing Support"

April 27, 2018

5.0

Pros

\- Great support if you have any issues. - Affordable for our business - No hardware needed for our phone system - Easy to add additional lines if you need to

Cons

The online user manual is outdated and need to be replaced with more concrete support answers. It was mess to find a solution to my problem.

Review Source

RR

Richard R.  
IT Help Desk  
Hospital & Health Care  
Used the software for: 6-12 months

### "Nextiva.....THE VOIP OF CHOICE"

December 20, 2023

5.0

I have no complaints. They are always there to help no matter how big or small the issue is.

Pros

The product itself is amazing, from the gui interface online to the ease of provisioning the phones.

Cons

That VFAX can only be set up by Nextiva. They don't offer an end user a way to do this.

Review Source

SH

Sam H.  
owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "NOT HIPAA COMPLIANT just looking for a sales contract"

September 20, 2019

3.0

Pros

Setup was fairly easy. Auto attendant settings were easy to navigate.

Cons

The software is not HIPAA compliant. Ok sure, parts of it are. They attempt sell you an entire package of features and services only to later tell you that you must turn most of them off if you want HIPAA compliant services. Also, they want to charge you more for HIPAA even when turning services off and using encryption that should be in use on each account anyway. The sales person, who conveniently does not work there any longer, brought in several others to help him make the sale then vanished. "Don't worry, I will be here every step of the way in case you need something." Furthermore, it is impossible to do something as simple as answering a neighbor's phone from your desk while they are at lunch. You can forward the calls of course but, you can't intercept an important call for the company if when someone steps away from their desk. The customer service provided several different conflicting solutions to this scenario when asked but, none worked. I have gotten to the point of "I don't have a boss, I report to a computer." when I asked for my complaint to be escalated. They must do a few things well for some industries. The healthcare industry is not one of them. I never experienced "Amazing Service." over the 3 months dealing with Nextiva.

Review Source

KY

Keith Y.  
Founder/Dog Trainer  
Veterinary  
Used the software for: Less than 6 months

### "Customer service "

September 17, 2023

5.0

I’m happy with the service so far and look forward to all the new updates in the future as technology advances.

Pros

I like how I can talk with a live person on any issue I may have.

Cons

I don’t like how I can’t delete my messages on the app for old contacts.

Reason for choosing Nextiva

I just wanted to try something new

Review Source

JR

Jason R.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Their 24/7 Support is top notch"

November 28, 2023

5.0

Pros

I have tried out four different companies in this is by far the best. They have the best customer service I've come in contact with. They answer the phone 24/7 to help with whatever you need. The app is easy to use and helps you manage all your business calls with professionalism.

Cons

The price is in the middle of what other services charge, however they have been worth it compared to the customer service of other companies

Review Source

ES

Elizabeth S.  
Electronic Documentation Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Nextiva Phone and app"

October 9, 2018

3.0

Overall, it is nice to be able to use the app on my computer to make calls and not need a phone when I am working remote.

Pros

I like that I can see who is on line and chat with them without calling.

Cons

It seems the Nextiva App likes to show that I am on a call or out instead of being available and I have to keep changing it.

Review Source

JA

Jacob A.  
Digital Media Coordinator And IT Assistant  
Oil & Energy  
Used the software for: Less than 6 months

### "Affordable and packed with features"

November 30, 2023

5.0

Pros

The fact that you can forward calls to your cellphone is awesome. We were paying $700/mo for phone and answering service and nextiva shaved that number down to $250.

Cons

The setup process was kind of daunting because there was a chance we would lose phone service but that never happened. I was impressed with their porting team's quick turnover.

Review Source

Barry L.  
Principal, Consultant/Chief Creative Officer  
  
Used the software for: 2+ years

### "when you need a back-up -- this can be it"

January 11, 2018

3.0

Pros

it works. not fancy, not highly functional -- but it works. and in this age of too many products that don't work...that's saying something

Cons

clunky. expensive. not fully featured. doesn't integrate into almost anything. can't filter spam. time suck

Review Source

KD

Keizia D.  
Customer Success  
Medical Devices  
Used the software for: Less than 6 months

### "Love "

November 28, 2023

5.0

Pros

Nextiva has been an essential tool that we utilize within the business for communication. It has been extremely helpful with it's easy to use software. I would definitely recommend other companies to use this software.

Cons

I have no cons of using this software.

Review Source

JM

Jeremy M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "THE BEST Voip service provider!"

November 10, 2023

5.0

It has been a struggle finding a good and reliable voip service for my company. Nextiva is the absolute most easiest to use and reliable. I HIGHLY recommend them!

Pros

Ease of use, pricing, availability, reliability, and surprisingly crystal clear through the phone. For reference i am located in deep country texas.

Cons

The voice mail on the handset is not the easiest to operate.

Review Source

AM

Alex M.  
Case Manager  
Legal Services  
Used the software for: Less than 6 months

### "Nextiva is easy to Use "

December 4, 2023

5.0

Pros

Being able to access phone systems with a click of a button is awesome

Cons

I do not have any cons while using nextiva.

Review Source

VR

Verified Reviewer  
CEO  
Apparel & Fashion  
Used the software for: 6-12 months

### "Great app for multi cell phone customer service"

December 12, 2018

5.0

Pros

ability to put a call system in place has made a large impact so calls get to the correct person from one central phone number.

Cons

I have not found anything I particularly dislike about Nextiva.

Review Source

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