# Page 31 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 31 - Reviews of Nextiva

## Showing most helpful reviews

Showing 751-775 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RS

Roni S.  
Director of Operations  
Real Estate  
Used the software for: Less than 6 months

### "Superior Customer Service"

September 14, 2023

5.0

We had huge issues with our previous company's platform for reaching out with questions. Nextiva has been so easy to get answers from and the products platform is super user friendly

Pros

We have had seamless customer service from the initial inquiry all the way through set up.

Cons

Nothing is lacking the product is easy to use and has amazing features

Reason for choosing Nextiva

The salesperson was knowledgeable and not pushy

Switched from

[Momentum QMS](https://www.capterra.com/p/158208/Momentum-QMS/)

Poor customer service and troubleshooting with Momentum

Review Source

OE

Osdebamwe E.  
Owner  
Financial Services  
Used the software for: Less than 6 months

### "Fast & Efficient VoIP Business Phone Line"

November 15, 2023

5.0

Pros

I have been needing a Toll free number for years now and I have researched and did my due diligence on all the competitors…I just say that once you see what nextiva offers…It will only make sense to choose them as your provider.

Cons

There hasn't been any issues with my service…It has been work up to par.

Review Source

AT

Archil T.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Feedback from Us Road "

December 28, 2023

5.0

Pros

Price. Customer service reps are always available

Cons

We are new customers and so far I haven't had any issues

Review Source

GF

Glen F.  
owner  
Construction  
Used the software for: Less than 6 months

### "Makes Calls Easier"

April 24, 2024

5.0

Pros

The ease of access to receive office calls to my mobile phone.

Cons

The initial set up process takes some time.

Review Source

VG

Valeria G.  
Teacher of Record  
Education Management  
Used the software for: Less than 6 months

### "Outstanding!"

November 27, 2023

5.0

Wonderful experience! It has facilitated communications between myself (teacher) and parents. It is easy, reliable, and effective.

Pros

I like being able to group text and having families replies come back individually.

Cons

Sometimes the program freezes and doesn't download messages.

Review Source

kM

kevin M.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "These guys rock!"

January 24, 2024

5.0

Pros

From the initial phone call to final installation this team was on point.

Cons

There was never a moment I was not completely satisfied.

Review Source

VR

Verified Reviewer  
Operations Manager  
Consumer Services  
Used the software for: 6-12 months

### "Nextiva works"

August 20, 2018

5.0

Pros

It's straight forward and easy to use, and it works well for what we need (coworking space).

Cons

Their website seems a little hard to navigate and find answers in.

Review Source

LD

Latrice D.  
Staff Attorney  
Law Practice  
Used the software for: Less than 6 months

### "Great phone service"

December 7, 2023

5.0

My organization uses Nextiva to communicate with our clients and staff while working remotely. I have had a wonderful experience with Nextiva. I can track my calls and any voicemail messages I receive are automatically emailed to my company email address as well as saved in the app. I have also downloaded the app to my cell phone, and it has been a lifesaver. I would highly recommend Nextiva to any individual or business entity of any size. You will not be disappointed.

Pros

I like that I can use the service on my cell phone so that I don't miss calls when I'm away from the office.

Cons

I don't have any cons. I have only good experiences with Nextiva.

Review Source

GF

George F.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Forget Google Voice "

April 15, 2024

5.0

Pros

Price,call quality,the ability to have my business name shows up on the caller ID

Cons

I like everything as of right now there is nothing to dislike

Review Source

sB

scott B.  
CEO  
Financial Services  
Used the software for: Less than 6 months

### "The WORST VOIP Service I have ever Used"

June 2, 2020

1.0

The worst experience I have ever had with a VOIP service. Their app is terrible and there service which is outsourced outside the USA is horrible.

Pros

For the past 30 days I have tried to make this system work. I have spent over 20 hours on the phone with tech support level 1 and sr tech advisors. The Nextiva App has never worked for more than 1 day. I am a local Scottsdale business owner and was hoping I would get great local service but Nextiva has been a total let down from day 1 week 1.

Cons

EVERYTHING! Nothing works so what would I like.

Reason for choosing Nextiva

They are based in Scottsdale, Az and I was hoping for a better service not cheaper....Nextiva is TERRIBLE

Review Source

Response from Nextiva

June 11, 2020

Hello Scott, thank you for your feedback. We're sorry to hear you've been having trouble with the Nextiva App. We want to help resolve this issue for you and will have our team reach out to you ASAP.

SS

Stef S.  
Regional VP  
Banking  
Used the software for: 2+ years

### "A phone system that makes others look silly"

July 9, 2017

5.0

We used ringcentral before switching to Nextiva. Nextiva is far superior and the better solution. We made a mistake signing up with ringcentral but then immediately switched to Nextiva after a month of nightmares with ringcentral.

Pros

App Easy to use Simple Price Line quality UI The people in customer service My account executive Regular updates to system

Cons

More integrations with third parties Better price for businesses with over 500 employees That's about it

Review Source

VD

Victor D.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Good service for any business"

April 16, 2024

5.0

Pros

Very easy to use and has excellent customer support team.

Cons

In all the time I've been using it, I haven't encountered any cons yet.

Review Source

RS

Robert S.  
Managing Member  
Renewables & Environment  
Used the software for: Less than 6 months

### "Great so far! "

April 3, 2024

5.0

Pros

Easy setup. Reliable service that we don’t have to worry about

Cons

My rep left the company and the transition to a new person to help us could have been smoother

Review Source

SJ

Steve J.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Nextiva experience"

November 27, 2023

5.0

Pros

The support from Nextiva was great from the start. The transition team was very patient and made sure all my questions were answered. New equipment arrived quickly.

Cons

Like every cost-conscious small business, I'd like the price to be more competitve. However, I'm now getting a premium product that exceeds my expectations so that far out weighs the additional expenditure.

Review Source

AZ

Anthony Z.  
Owner  
Law Practice  
Used the software for: 2+ years

### "The easiest and most complete vFax service."

September 14, 2023

5.0

Everything has been seamless with nextiva. Billing and support have never given our organization any issues whatsoever.

Pros

Nextiva solved the problem of an affordable and easy to use vFax (online) fax systems.

Cons

With their vFax system there are no cons. It is easy to use for the end user.

Alternatives considered

[Mida FAX Server](https://www.capterra.com/p/229844/Mida-FAX-Server/)[eFax](https://www.capterra.com/p/174254/eFax/)

Reason for choosing Nextiva

Well known name and pricing.

Review Source

VR

Verified Reviewer  
System Administrator  
E-Learning  
Used the software for: Less than 6 months

### "Easy to access files and switch between devices"

April 15, 2019

5.0

Everything is always updated and the latest version, and always backed off. We haven’t had any instances of not being able to access our files on the system on any of our devices. The employee feedback has been great, they feel like we are finally up to date in terms of the systems we are using, and love having the flexibility to access files regardless of what they are using at the time – it especially makes it easy if they are in front of customers with just their mobile phones.

Pros

Can access my files from any device. We used a traditional network based file system. It was perfectly adequate, but as our employees start to use a mix of mobile phones, tablets and laptops for their work, our existing system couldn’t give them the flexibility they needed across devices. Since we have switched to the cloud system, our team can access files regardless of what device they are working on.

Cons

Took a bit of work to switch over our historical files from our network onto the cloud.

Review Source

VR

Verified Reviewer  
IT Project Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great for conferencing calling"

May 21, 2019

5.0

Really happy with the choice to go with Nextiva. They have met all their obligations and I would certainly recommend checking them out if you’re in the business of improving your customer experience overall. I understand they have a full suite of other tools too, not just calling services. We would consider working with them again in the future.

Pros

Our sales team is much better equipped with the new conferencing calling options Nextiva has available. The system is smart and professional looking and there is no longer the issue of calls dropping and bad connections. It’s slick, loads fast and has a sharp image. Once you have seen it in action, it’s pretty impressive.

Cons

It’s not a cheap option. You do need to have a service focus and I think these tools are made for a premium customer experience. If you’re not looking to provide that then you might not invest in something like this. I don’t know if it’s for everyone but it’s a good fit for us.

Review Source

Ivan R.  
Director of Administration  
Philanthropy  
Used the software for: Less than 6 months

### "The Nextiva Office provides seamless service as a VoIP solution and has saved us money ."

October 5, 2017

5.0

Pros

Simple way to make and receive calls and the HD voice quality is a big plus from a traditional on-premise telephony solution. Really surprised with the customer service and quick response via phone and email. The pricing is very competitive and a great value for the service.

Cons

I think the system admin training could have been better. I think some work needs to be done with end user training. This is important for non-technical end users but for others it not as important.

Review Source

TM

Tamara M.  
administrative secretary  
Automotive  
Used the software for: Less than 6 months

### "the best service "

November 27, 2023

5.0

Pros

It is easy to use, I like how we can record calls and how it helps our business to improve

Cons

I would say nothing, I really enjoy using it.

Review Source

Justin L.  
Senior Account Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Nextiva is promising yet lacking at the same time"

May 1, 2018

3.0

The ability to "click-to-call" via Salesforce and the ability to monitor team member phone activity/availability closely.

Pros

I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.

Cons

I dislike that there is no SMS feature available for texting clientele and the web portal that you must use to login and navigate your "available/unavailable" status throughout the day is quite cumbersome.

Review Source

sA

susan A.  
Accounting  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Top VoIP company "

November 10, 2017

5.0

If you are looking for a VoIP company, go to Nextiva! You wont regret it.

Pros

Amazing Customer Service Top Notch Customer Support Best Sales Team Phone systems with no static on the lines Easy to reach customer support- online chat and by phone Easy setup and install They walk you through the process every step of the way I wish that other companies had the same business ethics and customer support as these guys do.

Review Source

AE

Andrew E.  
Software Administer  
Construction  
Used the software for: 6-12 months

### "Nextiva Phone System Review"

September 27, 2020

5.0

I love this product and it helped save our business during the Covid-19 lockdowns.

Pros

It is so customizable. This software can do anything you can dream of when it comes to call routing and tracking.

Cons

It is very glitchy at times. Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

Reason for choosing Nextiva

N/A

Review Source

Response from Nextiva

December 16, 2020

Hello Andrew, thank you for taking the time to share your experience with us. We're happy to hear that Nextiva helped keep your business going through the pandemic.

sM

sam M.  
sales  
Medical Devices  
Used the software for: 6-12 months

### "Nextiva has helped our business so much!"

December 5, 2023

5.0

Pros

Nextiva has been a game changer for our office. It has made keeping in contact with our clients via hubspot integration.

Cons

Sometimes the old voicemails do not clear

Review Source

AG

Alexandria G.  
Case Manager  
Legal Services  
Used the software for: Less than 6 months

### "Nextivia Phone Service "

December 13, 2023

5.0

Pros

The ability to work from one device whether it's my computer or my cellphone.

Cons

None! They made the entire process of getting setup an extremely smooth process!

Review Source

DRP

Dr. Rick P.  
President  
Education Management  
Used the software for: 6-12 months

### "Performance"

December 19, 2023

5.0

Overall experience was great. Some issues clearing history and clearing notifications, but nothing that interfered the main objective to communicate.

Pros

Excellent performance and customer service.

Cons

Easy to manage. Clear communications and very helpful customer service.

Review Source

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