# Page 32 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

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Last updated March 13th, 2026

# Page 32 - Reviews of Nextiva

## Showing most helpful reviews

Showing 776-800 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JD

Johnna D.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Small Business/Medical Lab"

January 29, 2024

5.0

Great experience, would highly recommend

Pros

Great customer service, reliable, quick set up

Cons

phone set up was a little complicated but videos and chat customer support very helpful

Reason for choosing Nextiva

recommendation from friend/contractor for my business

Review Source

JM

Jessica M.  
CSR  
Construction  
Used the software for: 6-12 months

### "Good business phone software"

April 5, 2022

4.0

Pros

It was easy to use, and didn't have many issues with calling out, and people calling in.

Cons

We did have some issues with phones going down every once in a while.

Review Source

Response from Nextiva

January 11, 2023

Hello, Jessica. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva thus far and appreciate the feedback. Should you need anything, don't hesitate to reach out. Thank you.

CM

Channa M.  
President  
Management Consulting  
Used the software for: Less than 6 months

### "Great Phone System "

April 3, 2024

5.0

Pros

Product offerings, local, toll free and fax included in my package.

Cons

For my initial onboard call to set up, it was a no call no show due to some issue with the scheduling system. I was only offered one month free for loss of business for the hour that could have been scheduled for a client instead of being stood up by the onboard team.

Review Source

LF

Lindsay F.  
Owner  
Environmental Services  
Used the software for: 1-2 years

### "Overall a good program"

July 24, 2018

5.0

Tracking our different marketing numbers and call volume

Pros

It provides a lot of call information and options to classify calls to several numbers. Allows us to keep track of different marking numbers.

Cons

Almost too much information at times as it is not the easiest to navigate to certain needs. Setting up the reports is difficult sometimes.

Review Source

DS

Dmitrii S.  
Foreman  
Construction  
Used the software for: Less than 6 months

### "Smooth and easy half year ride"

November 15, 2023

5.0

Pros

Since we switched to Nextiva i dont have anything to say about our communication system, which is great to me, its so good you dont even think about it. No issues at all

Cons

no, nothing really. Everything we were talking about with support team was an initial setup.

Review Source

AJ

Allie J.  
Assistant Manager  
Real Estate  
Used the software for: 6-12 months

### "Nextiva"

September 2, 2022

3.0

Pros

The cell phone app was a nice feature to have

Cons

The cell phone app was a nice feature to have but did not always work well

Review Source

Response from Nextiva

January 11, 2023

Hello, Allie. Thank you for taking the time to leave us your review. We appreciate your feedback regarding our app, and if you by any chance are in need of help, feel free to email us at reviews@nextiva.com with your account details, and we'll make sure to have someone follow up to assist you ASAP. Thank you.

MA

MICHAEL A.  
CEO  
Online Media  
Used the software for: Less than 6 months

### "FALSE SUPPORT - CLIENT BEWARE"

April 1, 2021

1.0

I believe this is a scam company who contracted a company to provide many false positive reviews about their company. So buyer should beware! We requested a free 30 day trial and where charged up front. Being told it was just an authorization and not a real charge. We tried to set up our own account but received an error message. This was because the sales rep set up our account (without us knowing) and gave us a phone number from a different state. We were never able to get the service working. We received a few calls from their "tech support" which tried to sell us more services through different companies. The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card. We disputed the payment and \[SENSITIVE CONTENT HIDDEN\](no last name) offered us a full refund ONLY if we canceled the dispute, which we politely declined and he kept insisting. After reading through the many "positive" reviews, there are plenty reviews with similar stories as mine.

Pros

The software is pretty basic without too many options to get confused with.

Cons

The software doesn't allow for adjusting of many account settings or canceling your service.

Review Source

Response from Nextiva

April 19, 2021

Hello Michael, thank you for sharing your feedback with us. We're sorry to hear about your experience thus far and want to make this right. Please send us your contact information at hello@nextiva.com, and we'll have our team contact you to handle this issue.

JG

Jennifer G.  
MA  
Medical Practice  
Used the software for: Less than 6 months

### "Work Phone Usage"

December 18, 2023

5.0

Pros

It works by letting us reroute calls and not have too many people waiting

Cons

Nothing! The notifications is a little glitchy but i think its because we get a lot of calls

Review Source

BM

Behnood M.  
Recruiter  
Human Resources  
Used the software for: Less than 6 months

### "Great VOIP Service Overall"

November 28, 2023

5.0

Pros

Very easy to use, no physical phone needed, and can quickly switch from using the service on the computer to your mobile device.

Cons

Initially, the mobile app wasn't working too well on my android phone but that appears to have been resolved.

Alternatives considered

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

Review Source

EL

Emily L.  
Owner  
Education Management  
Used the software for: Less than 6 months

### "Great small business option"

December 5, 2023

5.0

Pros

We were new to using a business phone system. I appreciated that they helped me through the set up process and are very responsive when I have a question.

Cons

Can be complicated to set up, but that is inherent and not under Nextiva's control

Review Source

AM

Amanda M.  
VP of Operations  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Good Phone System for Small Business"

March 30, 2021

5.0

Using Nextiva we have reduced are phone bill, increased control over our phone system and added the ability to use the phone app.

Pros

I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.

Cons

The on-boarding process left much to be desired. I would have much-preferred someone to walk me through the system instead of having to rely on Quick Start guides. When emailing to check on the status of porting I didn't receive confirmation emails from the team to confirm receipt of needed materials.

Review Source

Response from Nextiva

April 1, 2021

Hello Amanda, thank you for taking the time to leave us a review. We're pleased to hear that you're enjoying the Nextiva system and the many features it has to offer. We also appreciate your feedback about onboarding and will make our team aware of your review.

DS

David S.  
Marketing  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Nextiva has completely changed our business "

September 28, 2017

5.0

Main benefit has been the ability to use our business phone on the go via the business app.

Pros

\- Ability to receive voice messages via email. This ability gives us the flexibility for all voice messages to be forward to all our of employees, and allows for a quicker response. - By using Nextiva makes our small business seem like a huge professional operation. - My iPhone becomes a business phone by using the Nextiva App

Cons

The process to setup our VoIP line was longer than I expected, but it is the norm for a VoIP Provider.

Review Source

JL

Jeff L.  
Director  
  
Used the software for: 6-12 months

### "Excellent service, low cost, reliable"

March 26, 2018

4.0

Pros

We've been using Nextiva for business for 2 months. While we have had issues getting set up and learning how to use the system, we've had use customer service frequently. Service has been excellent, reps are knowledeable, no language barrier, patient and happy to help. No major issues.

Cons

Purchased the recommended Polycom phones which have been a nightmare to figure out and mark work. You will have issues setting up but the customer service is there to be used.

Review Source

JM

Jeffie M.  
Owner Director of Operations  
Hospitality  
Used the software for: 6-12 months

### "Perfect for my small business"

November 27, 2023

5.0

Wonderful customer service. Great system to work with.

Pros

Love the flexibility to be able to work from home or office

Cons

No cons that I have found yet. Systems work great.

Review Source

VB

Venus B.  
Healthcare Virtual Assistant  
Consumer Services  
Used the software for: Less than 6 months

### "Highly Recommended"

September 15, 2023

5.0

Pros

I have been using Nextiva for over 3 months now and I am so amazed with their service as they have everything in the App! Name it makes a call, SMS, voicemail, attend meeting etc. and it is very easy to use, and their support center was incredibly helpful, I would highly recommend this business to others. ❤

Cons

So far, I have not encountered any that makes me like least this company as they have been great when it comes to resolving issues as I work remotely. I am a satisfied user of their service.

Review Source

AB

Andrew B.  
Ceo  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Service Even Better Price"

November 16, 2023

5.0

Pros

The service had been excellent. We haven’t had any service issues and any technical support we need is addressed very quickly and professionally.

Cons

I really don’t have any issues with Nextiva.

Review Source

QD

Q D.  
CEO  
Executive Office  
Used the software for: Less than 6 months

### "Best Business Phone Service"

December 18, 2023

5.0

Pros

The ease of use is unmatched! I have a local number, toll free number l, and fax line for one great price.

Cons

I have no complaints my experience from start of use to now has been excellent.

Review Source

AM

Abby M.  
Communications Manager  
Farming  
Used the software for: Less than 6 months

### "So Pleased with Nextiva"

November 27, 2023

5.0

Pros

Onboarding has been incredibly easy; professionalism; simple to understand; amazing customer service

Cons

One hiccup in pricing; immediately corrected

Review Source

NG

Nicole G.  
Talent Acquisition Specialist  
Financial Services  
Used the software for: 6-12 months

### "Nextiva is awesome! "

September 13, 2023

5.0

Pros

It is very user friendly, their customer service is personalized and efficient.

Cons

Sometimes it disconnects and has a hard time connecting back.

Review Source

TB

Tamara B.  
Reservations  
Consumer Services  
Used the software for: Less than 6 months

### "Thank You!"

November 27, 2023

4.0

Pros

It's easy to navigate and use. Very helpful tool for communication.

Cons

Technical Issue is frequently happening.

Review Source

ZR

Zach R.  
Vice President  
Automotive  
Used the software for: Less than 6 months

### "Great Service"

February 19, 2024

5.0

Pros

Ease of setup, onboarding team made process easy

Cons

Online portal and mobile app have some bugs occasionally

Review Source

RM

Robert M.  
Director  
Telecommunications  
Used the software for: Less than 6 months

### "Migration to Nextiva"

November 27, 2023

5.0

Pros

We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone system with no worries about the CapEx, installation, and provision. The affordable monthly payment with 3 3-year fixed price gave us peace of mind for the operation cost and free tech support on top of that.

Cons

I hope that Nitiva develop an emergency box to allow calls between phone extension during internet outage

Review Source

EL

Ed L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Nextiva for my office"

February 20, 2024

5.0

Pros

Ease of setting everything up and easy to use.

Cons

There really are no major cons when using Nextiva other than being expensive

Review Source

CC

Claudiu C.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Nextiva "

November 28, 2023

4.0

Pros

I like the user interface and the practicality that comes with using Nextiva.

Cons

On some devices the app is crashing and lagging.

Review Source

TP

Tony P.  
IT Director  
Furniture  
Used the software for: 1-2 years

### "More features than we’ve ever had"

October 15, 2018

5.0

We were expecting the launch process to be complex and had braced ourselves for complications. In the end it all went really well. The team and I were happy with the implementation and we’re really seeing results.

Pros

Nextiva’s VoIP service has so many features we didn’t have before. We’re now able to get voicemails emailed to us, virtual faxes and easy conferencing options.

Cons

The cost is not insignificant. It’s helping us stay more connected to our clients and prospects. It’s a major game changer.

Review Source

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