# Page 33 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 33 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 33 - Reviews of Nextiva

## Showing most helpful reviews

Showing 801-825 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AC

Aaron C.  
Owner  
Computer & Network Security  
Used the software for: Less than 6 months

### "Excellent Service!!!!"

November 25, 2023

5.0

Excellent. I haven’t had an issue yet that wasn’t resolved incredibly fast.

Pros

Fantastic service and extremely knowledgeable service and the onboarding staff was amazing.

Cons

I like everything nothing to complain about

Switched from

[Unifi](https://www.capterra.com/p/185275/Unifi/)

Features and service were the main deciding factors

Review Source

HF

Hector F.  
Manager  
  
Used the software for: 2+ years

### "Reliable"

March 26, 2018

5.0

Pros

I like the robust features available and the quick customer support. We utilize several different features for our phone lines throughout the office.

Cons

The recent switch to NextOS 3.0 was challenging at first. But we have since figured it out and really appreciate the Customer support team.

Review Source

DC

Derek C.  
Regional Director  
Telecommunications  
Used the software for: Less than 6 months

### "Nextiva is great"

February 21, 2024

5.0

Pros

I liked that the sales rep was willing to work with me on pricing.

Cons

Need more account reps. Takes a while for account team to respond

Review Source

AW

Ada W.  
Sr Account Manager  
Retail  
Used the software for: Less than 6 months

### "Ease of use"

February 21, 2024

5.0

Pros

The setup was easy and the ease of the system was very easy to catch on to

Cons

I have no cons to report on the service - so far so good

Review Source

MM

Michael M.  
Preside  
Construction  
Used the software for: Less than 6 months

### "First time phone system "

December 18, 2023

4.0

Pros

Pretty easy to use once implemented and going

Cons

Set up and actually getting started using it

Review Source

JM

Joe M.  
Operations and Sales  
Wholesale  
Used the software for: Less than 6 months

### "Great Customer Service and Price"

December 19, 2023

5.0

Pros

Implementing with customer service was a breeze and cost was incredibly competitive compared to the marketplace. Also ability to customize to our unique needs.

Cons

Invoicing changes were confusing after Nextiva made updates to their system.

Review Source

DP

Dean P.  
Dentist  
Medical Practice  
Used the software for: Less than 6 months

### "eFax and phone services"

December 28, 2023

5.0

Pros

multiple options for phone/fax services.

Cons

none. I like everything about nextiva thus far

Review Source

IG

Ivorie G.  
OWNER  
Retail  
Used the software for: Less than 6 months

### "Amazing VoIP Telecommunications System"

September 13, 2023

5.0

Exceptional knowledgeable customer service support!

Pros

I could not be happier with this provider. They are number 1 in my book.

Cons

Nothing bad at all to say they are perfect!

Review Source

EE

Ernie E.  
IT Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent Fax Service"

December 4, 2023

5.0

From the product to the employees that support their product, Nextiva is top notch in our opinion!

Pros

We like the pricing that Nextiva offers for their fax service.

Cons

We had no issues to complain about with Nextiva Fax services.

Review Source

VR

Verified Reviewer  
Affiliate Success Coordinator  
Computer Software  
Used the software for: 6-12 months

### "Nextiva Review"

November 27, 2018

5.0

Pros

This software is extremely easy to use. When I am on call, it makes taking calls much easier. I am able to move freely around the office and answer calls from my laptop. It also allows me flexibility when I work from home. I have never had a single connection issue with this app.

Cons

N/A - I have not had any problems with the software.

Review Source

SN

Shah N.  
CEO  
Wholesale  
Used the software for: Less than 6 months

### "Best customer support"

September 14, 2023

5.0

Pros

Best customer support and ever had any issues.

Cons

They helped a lot during the setup. easy to use.

Review Source

CD

Carrie D.  
Director of Operations  
Financial Services  
Used the software for: Less than 6 months

### "Supportive Service"

November 27, 2023

5.0

The customer support team is always helpful and responsive.

Pros

Mostly easy to use, even without reviewing the help guides. It's easy to set-up new users and have them access their new account.

Cons

For more complicated set-ups, it's not as straightforward. However, our IT support assists with this function and it's easy to provide them with the direction on what our needs are.

Review Source

CT

Carlos T.  
Insurance Agent  
Insurance  
Used the software for: Less than 6 months

### "Great Service"

December 5, 2023

5.0

Pros

The service team at Nextiva was great. They made sure that I was all set up and ready to go with no issues. They also provided plenty of resources to use in case I needed additional help.

Cons

I was not aware at any point that I would be signing a contract for a few years. Also, I was advised by the sales rep who helped me that my rate would only be $30 a month. It was $30 per phone in my office.

Review Source

LH

Lori H.  
Accountant  
Staffing and Recruiting  
Used the software for: 2+ years

### "Too many issues"

February 13, 2018

3.0

Pros

The phones sync with Outlook to shows who's calling and can listen to voice mail through Outlook..

Cons

Phones/service are internet based, so when the internet goes down so do the phones. The system and the phones are not user friendly.

Review Source

NR

Nita R.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Easy setup with great service"

December 29, 2023

5.0

Pros

Unlimited calls, texts Account Manager Bundled pricing Easy setup

Cons

Desktop app seems a bit outdated, but it works fine

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Review Source

KE

Kathia E.  
CEO  
Mental Health Care  
Used the software for: Less than 6 months

### "User"

November 9, 2023

5.0

I really like that everything is included and all you need is the internet.

Pros

All of the services that come with the program and the cost

Cons

It is a good program and I like everything about the program. The customer service is awesome and they all always there for assistance.

Review Source

CS

Cheryl S.  
Accounting Manager  
Insurance  
Used the software for: Less than 6 months

### "Love Nextiva!"

November 29, 2023

5.0

Pros

The phones and the website are simple to use. I love that I can change our call flow when necessary. I love that I can call from my cell phone using the office phone number.

Cons

Not really a con, but we didn't order the Wi-Fi adaptors when we ordered our phones which resulted in 4 employees being forced to use their cell phones to make or receive calls for a week.

Review Source

DP

Daisy P.  
Operations  
  
Used the software for: 1-2 years

### "Overall an Okay Product"

March 28, 2018

3.0

Pros

It was an okay phone system. The support team, when you spoke to them, were nice and did their best to help.

Cons

It took forever to get a representative on the line. When I cancelled my services, I had to call 4 times AND my card was charged after I told them I did not want to renew again. They said they could not help me about a refund even though they knew I did not want it.

Review Source

RS

Robilyn S.  
Home Administrator  
Individual & Family Services  
Used the software for: Less than 6 months

### "Excellent customer service."

November 6, 2023

5.0

Evan and Anastasia were excellent to work with. Very friendly and informative. A++

Pros

The ease of set up and the helpful employees.

Cons

The fact that I didn’t have good phone service to set it up but Nextiva solved that with signing me up.

Review Source

MS

Mark S.  
Founder  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Great service"

September 15, 2023

5.0

So far, everyone at Nextiva has been a pleasure to work with.

Pros

Nextiva's customer service is awesome. I had some questions but my Nextiva contact was there to not only answer my questions but get things done exactly as I wanted.

Cons

Nothing so far. The system works perfectly for my company.

Reason for choosing Nextiva

Two key reasons, Nextiva customer service was based in the U.S. and the cost.

Review Source

SD

Sonia D.  
MD  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great product"

December 4, 2023

5.0

Pros

Ease of use. Can call from computer if working from home

Cons

Nothing really Everything is really good

Review Source

KE

Kate E.  
Office Administrator  
  
Used the software for: 1-2 years

### "Okay Service"

January 16, 2018

3.0

Pros

Negative service and operations were very straightforward. We didn't really require much interaction with them.

Cons

Negative VOIP services were not competitive (cost-wise) with other options available. The sales representative I spoke with said they'd have their quote to us for the VOIP services within an hour, but I did not receive it until the end of the next day.

Review Source

BG

Briana G.  
Paralegal  
  
Used the software for: 6-12 months

### "This software is amazing and time efficient. "

May 7, 2018

5.0

It saves a lot of time and PAPER!

Pros

What I liked most about this product is that everything is digital. To submit a fax you would have to scan it in and then you would get an email saying that it was sent successfully. When we would receive faxes we would also get an email with the fax attached to it. Not only was it super convenient but we didn't have to worry about all the paper faxes we would be receiving.

Cons

There really isn't anything that I didn't like about this software. It was very efficient and saved a lot of time!

Review Source

DL

Daniel L.  
CEO  
Apparel & Fashion  
Used the software for: Less than 6 months

### "NEXTIVA IS NEXT LEVEL"

November 9, 2023

5.0

Pros

ITS AFFORDABLE AND CONVENIENT. You get every bang for your buck and I highly recommend it.

Cons

I love everything about NEXTIVA. There’s nothing to complain about

Review Source

WG

Wendy G.  
Acquisition Specialist  
Financial Services  
Used the software for: Less than 6 months

### "Great Product"

September 27, 2023

5.0

Pros

This makes my job much easier on a daily basis. It is reliable and very simple to use.

Cons

None I can think of at this time. So far it has exceeded my expectations.

Review Source

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