# Page 36 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 36 - Is Nextiva the right Business Phone Systems solution for you? Explore 915 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (915)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

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Last updated March 13th, 2026

# Page 36 - Reviews of Nextiva

## Showing most helpful reviews

Showing 876-900 of 915 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

Jonathon G.  
Human Resources Manager  
Management Consulting  
Used the software for: Less than 6 months

### "4 Years of Great Customer Service "

December 2, 2016

5.0

It is so nice to have a phone service provider that actually works the way it says it does and has such awesome customer service. We have had Nextiva for 4 years now and have had a number of great experiences with them. Our biggest praise for Nextiva has to be their customer service. They are on point! I think with all service providers you will have hiccups, but it is how those providers handle those hiccups that makes the difference. I have recommended Nextiva to friends and business partners of mine and would of course recommend them to anyone.

Pros

A customer service teams that genuinely care about its customers. Overall great product.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: Less than 6 months

### "Just what my business was looking for!"

August 8, 2016

5.0

My entire experience with Nextiva has been positive. The system offers easy installation, with great call quality, and their amazing customer service & app is unmatched. There are many communications options out there, but nothing beats Nextiva’s simplicity and the powerful functionality, wide range of features they offer.

Pros

Amazing Service and Features. Can't say enough about the features!

Review Source

Ivan H.  
Corporate Lead  
Architecture & Planning  
Used the software for: I used a free trial

### "Great System"

December 5, 2019

5.0

I was very satisfied with the program. Many users of their software would agree.

Pros

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

Cons

Some features require advanced user knowledge. Took a few extra steps to add contacts to the directory.

Review Source

JE

Joshua E.  
Government Analyst  
Writing and Editing  
Used the software for: Less than 6 months

### "Great product"

November 22, 2023

5.0

Excellent. I've used other systems like Cisco. This system has everything. Syncs across platforms and SMS capability. This is very important.

Pros

Ease of use and user interface. SMS capability is a huge win.

Cons

None so far. All positive. Quality is great.

Review Source

KM

Kelsie M.  
Chiropractor  
  
Used the software for: 1-2 years

### "No fax machine necessary? Wish I would've found this sooner! "

December 5, 2017

5.0

Pros

The software is so easy to use. There have been so many times in the last year when I needed to fax a document and didn't have access to a fax machine. I've never had any issues with the software and customer service was incredibly helpful the one time when there was a program malfunction.

Cons

I really don't have any critique of this program. Sometimes the attachment function would malfunction a little, but it was very minor and short lived with a refresh.

Review Source

VR

Verified Reviewer  
  
Computer Networking  
Used the software for: 6-12 months

### "Great Company! "

August 12, 2015

5.0

Great mobile app and simple user interface. It’s easy to update account information, company greetings and voicemail boxes. They offer so many features and the rich extension and department options make it easy to customize. The faxing service is also reliable, quick, and efficient.

Pros

Love this app! So glad I can take my business on the road.

Cons

Haven't found any to-date.

Review Source

BS

Bassem S.  
IS Manager  
Pharmaceuticals  
Used the software for: 6-12 months

### "Good, can be better. "

June 16, 2020

3.0

Pros

It's easy to use, but it lacks functionality.

Cons

The limited functionality -- cant do fax blasts, import contacts in bulk, etc.

Alternatives considered

[eFax](https://www.capterra.com/p/174254/eFax/)

Reason for choosing Nextiva

I had to. I regret it.

Review Source

Response from Nextiva

June 19, 2020

Hello Bassem, thank you for your open and honest feedback. We're happy to hear that Nextiva has been easy to use for you. We're sorry to hear you are dissatisfied with the capabilities of the fax feature. We would love to hear more on this from you please send us your contact information at hello@nextiva.com and our team will reach out ASAP.

MS

Molly S.  
HR Manager  
Retail  
Used the software for: Less than 6 months

### "Nextiva Phone System"

October 28, 2016

5.0

If you're a growing business and need to create a more efficient call flow, I recommend Nextiva. They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Pros

Total customization, good price, great auto-attendant feature, provides analytics.

Cons

The only portal is a little tricky to navigate at first. Some instructions are hard to follow, but they have good communication.

Review Source

AA

Amanda A.  
Office Manager  
  
Used the software for: Less than 6 months

### "Nextiva Redefined our office"

January 23, 2017

5.0

Prior to Nextiva we had no access to our voicemails, and pretty much stopped using office phones. Now, we have apps and awesome desk phones that do everything we need them to do! We have finally been brought into the 21st century! If you're looking for an affordable system with great customer service and great functions go with Nextiva.

Pros

How quickly issues are handled.

Cons

The start up time took a little longer than I wanted so give yourself 30-45 days before you NEED it.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 6-12 months

### "My VoIP Hero!"

January 14, 2016

5.0

It’s been over 9 months and great service so far. I have not yet had a single problem with my setup, even though I changed the configuration a few times as I found new features I liked. The sound is so good that I can't tell whether it’s VOIP or a fixed line.

Pros

Easy setup, competitive pricing.

Review Source

Ryan G.  
  
  
Used the software for:

### "null"

November 24, 2017

5.0

Review Source

LB

Lorraine B.  
Owner, Family Nurse Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent product and service"

March 26, 2024

5.0

Pros

Ease of use, customer service, quality product

Cons

None that I can think of at this time. Thank you

Reason for choosing Nextiva

Recommendation from my accountant and colleague

Review Source

VR

Verified Reviewer  
  
Real Estate  
Used the software for:

### "Great product and customer service!"

January 22, 2015

5.0

The App Connects calls on wifi so fast. Very functional App without major bugs. I only have one of my lines ported over so far and the process of setting up the phones turned out to be simple. Simple enough so that once I watched the technical rep set up the phone handling I was able to go back and make changes to the way calls were handled myself.

Pros

Excellent customer service!

Cons

None come to mind.

Review Source

VR

Verified Reviewer  
Recruitment Specialist  
  
Used the software for: Less than 6 months

### "Always reliable since I have had this product/program"

March 7, 2018

5.0

Pros

I love all of the features it has to keep track of everything incoming and outgoing. Simple to use and navigate through.

Review Source

VR

Verified Reviewer  
  
Sports  
Used the software for:

### "Straightforward very impressed! "

June 14, 2014

5.0

I have a small business from home with 5 employees. There mobile app is easy to use, I'm not very technical at all, but the implementation team talked me through it and I got it right first time round. I really enjoy Nextiva's, service because they are very professional and offer the service I was looking for..

Pros

Very professional, cheaper than a dedicated line.

Cons

Haven't found any yet.

Review Source

KH

Kristen H.  
Office Administrator  
Marketing and Advertising  
Used the software for: 1-2 years

### "null"

March 23, 2017

5.0

Review Source

VR

Verified Reviewer  
  
Computer Software  
Used the software for: I used a free trial

### "Perfect choice for our small business."

July 7, 2015

5.0

We've been using Nextiva for over a year now and have no complaints because their service just does everything it is supposed to do. It’s a great price when you consider what we were paying before. The Nextiva app that integrates with my phone is so cool. I can make calls using the Nextiva app on my iPhone and it shows up as my office number on the caller ID of the person I'm calling. This is really great when I am out of the office.

Pros

I like the cost to get started and the easy implementation to transition to their system.

Cons

Nothing yet. I've not had any problems with the service.

Review Source

VR

Verified Reviewer  
  
Animation  
Used the software for:

### "Awesome and very effective for business"

May 28, 2015

5.0

Great on the go App. I can answer and make calls from my office phone from anywhere and it looks like I'm in the office. Techs are knowledgeable, and we got the exact service we needed quickly and at a reasonable price.

Pros

Helps me stay connected to my office phone while on the go.

Cons

Haven't found any to this date.

Review Source

VR

Verified Reviewer  
  
Animation  
Used the software for:

### "Great efficient App"

August 9, 2014

5.0

I really enjoy using this app its essential for us to have this. Can get to all my features, Voicemail etc. Ability to call out as if in my office. Also working from home is like I am at the office.

Pros

No complaints.

Cons

Nothing Works great!

Review Source

MC

Michelle C.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Best customer service around!"

September 10, 2014

5.0

Pros

Their website showed all the companies that trust them with their telecommunications, but I wanted to know firsthand if they are really that good. I spoke to a friendly, helpful rep, who explained the package to me in great, accurate detail.

Cons

I haven't found any to date. I can't think of a single bad thing to say about Nextiva.

Review Source

TL

Tim L.  
Sr. Consultant  
Telecommunications  
Used the software for: I used a free trial

### "good Application"

August 1, 2018

3.0

Pros

Nextiva is good communication application. It offers plenty of features. It is a popular business phone service provider.

Cons

The price is a little high. Sometimes the quality is not so stable. It should be able to provide more features.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Incredible Product & Service!"

January 29, 2016

5.0

Nextiva lets me answer calls anywhere, which is simply perfect. It’s the convenience of a mobile phone at a better price and as reliable as a fixed line. The tech guys helped me set up the system to suit my needs and it just worked. Great App at a great price.

Pros

Ease of use, convenience and reliability.

Review Source

VR

Verified Reviewer  
  
Consumer Services  
Used the software for: I used a free trial

### "Great App tool for my business"

November 5, 2015

5.0

My office is now fully mobile Allows me to communicate from my office. And my team members are now loving it. I am very happy with the call quality and the useful features. So far so good.

Pros

Easy to use & has simple UI.

Cons

Most of there cons have been updated in the past 4 months.

Review Source

CL

Charlie L.  
  
Telecommunications  
Used the software for:

### "null"

March 30, 2018

5.0

Review Source

AB

Ameer B.  
  
  
Used the software for:

### "null"

April 8, 2019

4.0

Review Source

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