# Page 5 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Nextiva

## Showing most helpful reviews

Showing 101-125 of 914 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MZ

Melissa Z.  
Manager  
Insurance  
Used the software for: 1-2 years

### "VOIP Solution with faxing, texting, and mobile/computer apps"

September 13, 2023

5.0

Nextiva has been easy to work with in the rare occasions my team needs support. The porting process to come over to Nextiva was equally as smooth. Nextiva has offered solutions that we didn't know we needed. Besides just VOIP services they have so many other complimentary and complementary offerings.

Pros

Nextiva is a great fit for our small business of 12 employees. We started using Nextiva in 10/2022. It was important to our company to have a VOIP phone system that could be used at the office and in our homes. Our company wanted versatility with our phone system post COVID to work from homes with an easy transition back into the office. We got free VOIP phones when signing our contract. They are good quality, current generation Yealink. There was also an option to bring your own VOIP phone (pending Nextiva supported it). The porting process was easy. We ported the entire office's phone numbers and fax numbers - Nextiva handled everything with a smooth transition. In addition to the VOIP phone service, we have been utilizing the other resources Nextiva offers. They have an app for our cell phones and computers so that we can take calls and make calls. We can also text from the Nextiva apps (mobile and computer) and I can screen shot/export into our client files easily. Nextiva even offered us solutions we didn't even know we needed - AutoAttendant. This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc). AutoAttendant has freed up reception to work on other projects because 85% of calls that were going to her, are now getting routed to their respective parties.

Cons

We have not had any issues in the time we have been using Nextiva. No outages, no support issues, no porting issues, nothing. This was the most seamless experience in technology we ever had.

Review Source

MW

Mark W.  
Owner  
Automotive  
Used the software for: 1-2 years

### "A great service for a small business."

September 29, 2023

4.0

It was rocky in the beginning but no major issues at this time, just some minor issues that I may try to deal with when I get the time. So overall a good experience.

Pros

The most important features for my business is VOIP and the mobile app. So I can handle communications while I am out of the office.

Cons

It is difficult sometimes to determine what line a call is coming from on my desk phone or mobile since there is not much choice for line identification with my service.

Alternatives considered

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Reason for choosing Nextiva

Price and features

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Price

Review Source

JB

Jacob B.  
Student Ministry Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Nextiva allows the use of business phone without the hassle of a desk phone. "

September 13, 2023

5.0

It's been great. We went from desk phones to Nextiva and will not return.

Pros

Nextiva being an app on my personal phone is the biggest benefit of all. Because of it, I am able to have a separate number to give people for business purposes but not have a separate phone. I can text, call, receive voicemails, etc...everything a cell phone will do without the burden of a second phone. It has allowed for our staff to not have to deal with business issues outside of business hours, something we hold direly to. It was a huge solution to a problem we were experiencing.

Cons

The only feature that could be seen as a con would be the fact that you sometimes have to login in again to get calls actively. However, even when you aren't logged in the app still sends you voicemails you receive and it is as simple then as logging in and calling someone back.

Review Source

LR

Lance R.  
Information Technology  
Investment Management  
Used the software for: 2+ years

### "5\* VOIP solution"

March 25, 2024

5.0

As a daily user/admin, would highly recommend. As I said, support is always top notch, and for me the mobile app is excellent for anyone to get me directly anywhere.

Pros

Easy of setup, ability to have phones anywhere there are ethernet connections. Support is 5\* and easy to reach

Cons

Would like a little more admin functionality such as blocking calls and not needing support for this.

Review Source

Response from Nextiva

March 28, 2024

Hi Lance, I am glad our mobile app has been so helpful for you and your business! We built a solution that exceeds customer expectations of availability at all times, and love hearing about how it helps businesses thrive. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva

RB

Robert B.  
IT Officer  
Financial Services  
Used the software for: 2+ years

### "Nextiva is a stable provider but app could be improved"

April 2, 2024

4.0

Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.

Pros

Stability and ease of use and management. Have not had any major issues or outages since implementation.

Cons

The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.

Reason for choosing Nextiva

Smoother transition and no need for on premise equipment.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

We DID NOT switch from Mitel. We were on ShoreTel but this survey will not allow me to input that. ShoreTel was EOL and the OS software needed to be upgraded so we went to cloud based system.

Review Source

ZM

Zeus M.  
Chief Operations Officer  
Facilities Services  
Used the software for: 2+ years

### "Best for remote call centers"

September 14, 2023

5.0

Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are doing we couldn't properly train them.

Pros

The nextiva one platform is powerful and easy to deploy across all teams anyone whether at home or in an office can be taking phone calls and working actively. Great customer service on top of it makes nextiva the best in my eyes

Cons

If i had to pick one thing I would say sometimes the wait times for support can be long but that being said when I do get on with support they are fast and knowledgeable so I don't mind waiting knowing I'll have a great experience

Review Source

ARR

Antony Ryan R.  
Call Center Operator  
Insurance  
Used the software for: 6-12 months

### "Quickly Review For Nextiva"

April 23, 2024

5.0

Pros

Easier to use, intuitive, very user-friendly and i do not regret using it.

Cons

Sometimes we face a delay in the call logs, i don't believe it is nextiva fault but that happens.

Review Source

BP

Brad P.  
Senior Director of Valuations  
Financial Services  
Used the software for: 2+ years

### "Nextiva is a great product to help organize your phone tree system"

February 26, 2024

5.0

Overall, Nextiva has been great. We had one issue in the past but it was resolved and the has never happened again. We still sometimes have issues with our auto attendant when we want to change it but overall, it's great.

Pros

I like how if you have any issues with the Nextiva system, you can call the help desk and get serviced fairly quickly. (some days are better than others)

Cons

This one is easy for me. What I like the least about Nextiva is a lot of times when we fix/add a change to our phone tree, it can mess up other aspects of our phone tree. What has worked in the past could break and no one understands why. This mainly happens when we try to adjust to auto attendant. We try not to change much.

Review Source

MA

Mauricio A.  
IT Technical Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A great cloud phone system for your business."

November 9, 2023

5.0

Coming from administering an on-prem system, this was a completely different ballgame. I did not like the interface at first, but I've gotten used to it, and it's quite easy on the eyes. When I started becoming familiar with the product, it just works. You can even have a phone at home, without the pressures of special hardware or VPNs to the office. Call quality is great.

Pros

Nextiva support is great. I've only had a few issues I need to reach out to support about, and they've always been able to help me. Friendly knowledgeable technicians make you feel at ease that your issues will be resolved in one call.

Cons

I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces. That being said, once you get used to it, it is very easy to use, and nice to look at.

Review Source

JJ

Jamie J.  
Operations Manager  
Retail  
Used the software for: 6-12 months

### "Buyer Beware"

January 29, 2024

3.0

0/10 when it comes to their customer service. Sketchy sales practices at best, account managers while nice tow the company line and will only offer solutions that cost you. 7/10 for the product/software--we are finding glitches within our call flows when working with tech support more often than not our call flows are interrupted due to internal updates on their side of things to the software causing our phone system to go down therefore costing us business.

Pros

With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location.

Cons

Their sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.

Reason for choosing Nextiva

Pricing/overall reviews, which appear to be monitored/removed.

Switched from

[neXorce](https://www.capterra.com/p/95939/neXorce/)

We were interested in setting up a call center type operation for our business centralized in one location.

Review Source

EJ

Elle J.  
Accounting  
Consumer Services  
Used the software for: 6-12 months

### "Worth the ime and effort"

April 24, 2024

5.0

Pros

Easy to use once you get through the set up process; customer service is pretty thorough and easy to access

Cons

the set up and implementation is very difficult and time consuming especially when moving over form one platform to Nextiva as a small company

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

Cheaper product with more features and easier platform

Review Source

JG

Jaimee G.  
Owner  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Great Price, Great Customer Service, Great App!"

November 27, 2023

5.0

I am extremely happy with the sale experience and continued use! Lifetime customer here!

Pros

I am the owner of a growing logistics business in FL. After outgrowing Google Voice, and frustrations with another big name company out there, I was looking for a system that could grow with us as we expanded and didn't make us pay for extras that we didn't need. The sales rep. came up with the perfect plan for our small business, without trying to upsell me and without a contract! So many other companies I investigated wanted a commitment and after our bad experience with another popular company I did not want to be stuck. After 3 months of using Nextiva I couldn't be happier. My manager and I use the app on our phones and I use the app on my MacBook seamlessly. The price is right! The customer service chat is amazing! They helped to set us up and have been available to answer questions whenever we were in need. There was a little learning curve to adjust to how we do business, but it was so much easier than that other big name. Would recommend Nextiva for all your communication needs!

Cons

I like to think that I am pretty tech. savvy, but I did need help setting up our system for our team. Customer service was right there to help me though. There is also a small learning curve using the app, but you will have that with any new system you try.

Reason for choosing Nextiva

I loved that Nextiva didn't require a contract. After trying and not liking Verizon - One Talk, I was afraid to get locked into a system that would not work for us. I also liked that my sales rep. really worked to understand what my business needed. He didn't try and upsell me a system that I didn't need.

Switched from

[Google Voice](https://www.capterra.com/p/210592/Voice/)[One Talk](https://www.capterra.com/p/268546/One-Talk/)

We outgrew Google Voice and switched to Verizon - One Talk. One Talk was terrible. We would miss calls because the phone would not ring. Text messages would not go through.

Review Source

MR

Matthew R.  
VP IT and Engineering  
Building Materials  
Used the software for: Less than 6 months

### "Good choice for Voip"

March 20, 2024

4.0

I'm happy with them thus far and considering that we're a new customer. Time will tell if they continue to provide good support and improve on features.

Pros

Comparable pricing, good features, easy to setup, good tech support thus far.

Cons

Some features like video conferencing and integrations are limited.

Reason for choosing Nextiva

Ring Central had lousy service just on the sales calls so I would never attempt to trust their product or tech support.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Mitel is going out of business but we were not happy with Mitel at all anyway.

Review Source

Response from Nextiva

March 21, 2024

Hey Matthew! I am glad Nextiva has been a good choice for your business. I look forward to us continuing to wow you with our Amazing Service and intuitive product, and I know you have made the right decision on your business communication partner. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. - Thomas from Nextiva

JC

John C.  
Agency Owner  
Insurance  
Used the software for: 2+ years

### "Great service and very compettitive pricing"

September 13, 2023

5.0

I have had Nextiva for over 10 years and the service has always worked great for my Insurance Business.

Pros

I like the mobile app and the ease of use of the service

Cons

I feel like they could improve their call wait times for customer service.

Alternatives considered

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

Reason for choosing Nextiva

Best service and pricing in comparison to the competitors.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

I was not satisfied with their service and I did not like the old telephone line system vs. the VOIP system.

Review Source

AL

Aaron L.  
Owner  
Photography  
Used the software for: 1-2 years

### "Amazing VOIP service provider for small business"

September 21, 2023

5.0

My overall experience with nextiva has been beyond exceptional. Any time I’ve ever had an issue or technical difficulties which most of the time it was on my end I would either call my rep, which of course I forgot to mention that above when I signed up, I was assigned a representative that whenever I had any issues I give them a call directly instead of calling the one 800 number and that was amazing, I did not have to wait around. I just gave them a call and they fix my issues.

Pros

The biggest reason why I even chose a nextiva is because of the pricing options that they have along with the features of the phone service, because there are a couple services that I looked at that charge extra for a lot of the features that next Eva has included with the relatively low pricing and it is something that is definitely 100% appreciate it But this phone service helps me separate my personal and business calls on my cell phone and the best part is it makes our small company look like a multi million dollar corporation when clients call us or even if we just need to transfer them over to a different person. It sounds very professional when I tell them I need to route their call to another Line

Cons

There’s not very many cons I do think if there was anything, of course I would wish there would be a slight cheaper option but for everything that you get with nextiva and their pricing options, it’s already at a great price so there’s not really a con but I think every company would like to see cheaper and cheaper options from different providers but again no con

Alternatives considered

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/)

Reason for choosing Nextiva

The biggest reason was price. The representative that I talked about nextiva was able to give me a really good pricing option that had way more features than RingCentral, and there were a couple of extra add-ons that I didn’t know about with RingCentral that would essentially make the pricing equal two or more than I was going to pay at nextiva, so it literally made it useless for their cheapest option in my opinion.

Switched from

[Google Voice](https://www.capterra.com/p/210592/Voice/)

There are a lot of different reasons, but I was using the free Google voice option, which is great for not having a budget at the time but it’s impossible to separate business and personal calls. Even though you get a call on the Google voice app, it either comes through as Google voice on the caller ID, or just as a regular phone number and it’s impossible to know if it’s routing from the Google Voice app or if it’s just a personal call that was a huge downside for me and one of the major reasons I switched all of the extra features were just Benifits , but now I can’t see myself without

Review Source

AMR

Andres Mauricio R.  
Operations manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Nextiva app has been a game-changer for our business's communication."

September 13, 2023

5.0

Our positive experience with Nextiva stemmed from its ability to effectively address an issue we had encountered with a previous application. The prior app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our business.

Pros

The Nextiva app's user-friendly interface made setup a breeze, even for our less tech-savvy team members. We were up and running in no time.

Cons

I have no complaints about this amazing app. However, I heard that the lengthy contract may be complex for companies. Overall, our experience with Nextiva was positive.

Switched from

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

The GOto app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our business.

Review Source

VR

Verified Reviewer  
Senior Technical Support Specialist  
Information Technology and Services  
Used the software for: 6-12 months

### "Full service coms software solutions "

December 30, 2018

5.0

Overall the change went quite smoothly. I was very impressed with Nextiva’s customer service from when we first began to talk to them, through to the support team we are using for question now we are using the software. All of the staff we have dealt with were professional, friendly and helpful. I think it’s the level of service that differentiates Nextiva from other service providers with similar products. We had a few teething issues with our staff as they were learning how to use the system, but we got through all the training and have been really pleased with the features of the CRM. There are a lot of features that have had a really positive impact on our staff, and now that they are comfortable with the change and the software, their feedback has been really positive. The internal wiki in particular has really helped with increasing staff knowledge and prompting them when they are helping a customer, and the internal chat is a tool that we didn’t know we needed – much easier for our staff to communicate while they are talking to customers. We used to be put customers on hold if we needed to get input from other staff members, so it’s a lot better experience for our customers now. Once we went live with the new systems, Nextiva have continued to be responsive and helpful.

Pros

When we reached out to Nextiva, we weren’t entirely sure what level of solutions we were after. We knew our phone system needed an upgrade as it was very old and starting to get unreliable, but we weren’t convinced of the benefits of a CRM system instead of the manual customer service work flows we were using. I felt like the team at Nextiva really took the time to understand our business and help us work out what we really needed. We investigated multiple options and providers, but were really happy with the suggestions that came from Nextiva and felt that out of all of the providers we talked to, their suggestions were the best fit for us and our staff. They had the services we needed, at a price we could afford. We were initially looking at purchasing new phones, but Nextiva suggested hiring them, which was the option we ended up going with. It’s cost effective, and easy to upgrade in future if required. It was good that they helped us figure out the best option for us. The CRM system is very logical and our staff have found it relatively easy to learn and use. It’s standardized our processes, and has helped our support team become more efficient. There are a lot of great tools within the system which have made their jobs easier, and we’re really impressed with the level of reporting we can get without having to perform complicated queries. It’s also good to know that there are additional functions we can add on easily later when (or if) our business requires them.

Cons

Implementation, while reasonably straightforward, was still quite a lot of work for our business and we underestimated how much effort it would be to get our staff to adapt. We had to train them on how to use new phones (all staff), and (for our customer service team) the new CRM system. There was plenty of support from Nextiva, but our customer service staff found it a struggle to balance the training requirements for the new system against maintaining high service levels for our customers. Some of our staff were quite resistant to change as had worked in our business a long time. We used the ‘super user’ approach to training; Nextiva trained a few of our staff, who then supported the roll out to the rest of the team. It went well overall, but if we were to do it again, we would probably hire temps to fill the gaps while our staff trained to help with workload management. Our old process and system were mostly manual, and so it was a big learning curve for some of our staff that didn’t have great computer skills.

Review Source

AS

Anjul S.  
Sr. Network Lead  
Information Technology and Services  
Used the software for: 2+ years

### "Nextiva is Great VoIP Solution for your Business"

November 10, 2023

4.0

I am good and Happy customer of Nextiva..

Pros

use anywhere with your system App. easy to install and Userfriendly

Cons

Hanging issue with the App, call quality sometime for some countries, Mobile App only in US

Review Source

MM

Marina M.  
Logistics coordinator  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Nextiva is the best option for my company"

September 14, 2023

5.0

The Nextiva app has truly revolutionized the way my business operates. Its straightforward, dependable, and intuitive nature has streamlined our team's connectivity and boosted our overall efficiency.

Pros

The messaging feature in Nextiva is a game-changer. It allows us to send instant messages, share files, and collaborate seamlessly within the app. This feature has improved team communication and made it easier to keep everyone on the same page.

Cons

Nextiva is amazing and I don't have any complaints about this app.

Review Source

VR

Verified Reviewer  
IT architect  
Industrial Automation  
Used the software for: 6-12 months

### "Making a tough transition easy"

January 10, 2019

5.0

In general, the business has been really happy with the Nextiva system, the final costs, timing and functionality all fit what we asked for upfront. As an older business, we know that this is a rare result and we appreciate that Nextiva was able to honor our requirements and make sure the solution was exactly as we needed it. Technology today is extremely more complex than when our business was founded and there is often a lack of respect for the simplicity, and often antiquated nature of how we did things (and sometimes still do) with Nextiva we felt that our contacts were able to meet us where we were and ensure that we got what we needed without all the time and energy spent on talking about ideals and how it “should be” we don’t have that luxury and as a profitable business we don’t need to and are unable to work in the same way as younger more dynamic organizations. We still have to service our customers and keep things stable and maintain high quality service. Nextiva was instrumental at improving where we needed to focus, and they did it without interrupting our core business. Our customers will gain from these investments and our business is better set up for continued growth and prosperity in 2019.

Pros

Nextiva have really made a hard transition much easier. Our systems were way out of date and we needed a high level review and rebuild of our existing coms set up. Not a small feat. The system we had been working with had not been updated for about ten years, at least, and the result was a Frankenstein. We had integrated various tools to drag out the lifespan of the existing system. The Nextiva team were able to come in and assess the situation as well as build a solution that covered all our needs. We were involved in the process and the result was an ideal case, something that we thought wouldn’t be possible given timing and budgetary constraints. Nextiva really came to the table with a complete and fitting solution. I can’t say how they do it but their team are really well versed in the technology. They understand the issues with making a transition and they’re obviously experienced they are able to foresee and offset issues before they come up. They are a full stack solution. I can’t recommend them highly enough. Another benefit of Nextiva is they have developed tools that are super easy to learn. This is big for us as we have to invest a lot of time and energy into training our staff on new software and technology. . When tools are easy to learn and use as a first timer, it saves us a lot of money. We found the team were able to jump into the system, get online and get to work without any interruption at all.

Cons

The only con I can really think of is the lack of ability to integrate with some of our older systems. We had some tools we wanted to keep that we had updated only a couple of years ago. Unfortunately, due to their limitations we were unable to keep them as a part of our set up. It’s unfortunate as they were expensive and supposed to last for a long time. Plus, training and implementing new tools takes a huge effort so where we didn’t think we needed to we would have preferred to keep things the same. However, I think it’s a tough call because in our case there was the fundamental VoIP service that needed to be switched out and then all the services that connected onto that had to work too. In some cases, Nextiva was able to integrate but in others we had to launch another solution. I don’t think they were unreasonable; it was just a natural downside of large upgrade.

Review Source

AA

Andres A.  
LOGISTICS COORDINATOR  
Logistics and Supply Chain  
Used the software for: 2+ years

### "My experience with Nextiva"

September 13, 2023

5.0

In the past two years, my experience with Nextiva as my phone system has been consistently outstanding. From sales to onboarding and ongoing support, Nextiva has exceeded my expectations in service and functionality. The exceptional call quality and the convenience of both phone and desktop applications have significantly improved my communication and productivity. I'm reassured that I won't need to switch to another phone system in the future, as Nextiva has proven to be the ideal solution for my business needs.

Pros

One of the standout attributes of Nextiva is the exceptional call quality it consistently delivers. The crystal-clear communication has had a profound impact on my daily operations, contributing significantly to the overall efficiency of my business interactions. The added convenience of having both phone and desktop applications at my disposal has streamlined my daily tasks, affording me greater ease and productivity in my professional endeavors.

Cons

Fortunately, my experience with Nextiva has been quite positive. While the initial sales process was seamless, the onboarding phase presented some challenges. However, I shared my feedback with Nextiva, and they have been highly responsive in addressing our concerns.

Review Source

JM

Jennifer M.  
CEO  
Entertainment  
Used the software for: 2+ years

### "Stay Away from Nextiva - Deceptive practices"

March 29, 2023

1.0

Interface is okay, there are better products our there for less money and a better interface. Be aware that if you leave they will do nasty things like lose your ported phone number, shut down your account even though you paid through the month. Their support team is unable to be reached and they make it very difficult. Overall for two years they were okay, then when we went to go to Aicall they absolutely showed up as a company without integrity.

Pros

We moved as it seemed like thay had a decent interface but the reporting and other features as described ended up being dissappointing.

Cons

It's okay but if you decide to switch carriers be aware that they will screw you. Have been a Nextiva for over two years. I put a request in to port my nuymber to a different carrier as the Nextiva interface is lacking and I found a better interface at less cost. A sign of a good company is how they treat you when you are leaving. They shut down my 1-800 number without notifying me and left all my clients and business hanging. They are impossible to get a hold of to rectify it. They have collected over 4,000 from me in the last two years and have screwed my company over. We have paid for this month and I want a full refund. Stay away.

Reason for choosing Nextiva

We wanted a better interface and reporting which weren't really delievered on. At the end of the day we decided to move to Aiphone which has much better customers service, interface, call reporting, technology integration and is 30% cheaper.

Review Source

Response from Nextiva

April 6, 2023

Hello, Jennifer. Thank you for leaving us your review. We know our team is actively working with you to ensure your issues get resolved. In the meantime, if there's anything we can help you with, please let us know. Thank you.

VR

Verified Reviewer  
System Design & Administration  
Information Technology and Services  
Used the software for: 1-2 years

### "Amazing service & platform"

January 16, 2019

5.0

The overall experience with Nextiva was excellent. I can highly recommend them as a software service provider. The entire process was streamlined and professional. The staff were very knowledgeable and were able to guide the team here through all the necessary steps, they made smart recommendations that allowed us to avoid future problems, and they even made it enjoyable. We’re now working on the NextOS system and it’s been amazing to see how the team have adapted and how it’s impacted their work output. There are many process and procedure benefits to improving customer communication, tracking and projects and NextOS is allowing us to unlock a lot of value we didn’t know we could provide. People are happier and customers are noticing the difference. Until recently, I hadn’t really recognized just how important tools and systems are to our employees and what a negative environment had arisen as a result of the broken nature of our old services. Now that we’re working with the latest in AI and Machine Learning, we are seeing a real shift in the company culture. It’s super exciting what this system can do and we’re seeing it first-hand.

Pros

There are so many pros to Nextiva’s platform. We have been able to increase our business productivity, profitability and our communications processes, all with one new system. Nextiva have created an all in one platform that’s addressed our major communications issues and there have been a number of flow on benefits that we didn’t expect. It was really fast getting set up, our staff were able to learn the tools and get up to speed much quicker than expected. A lot of the implementation work was actually completed by the Nextiva service team, saving our team so much time and energy. Our costs have gone down, which is amazing and completely beyond our expectations. It’s really worth checking out. In the sales process we were able to understand and unpack which features we could use all with a simple demo call. It was all a lot easier than we expected. Oh I forgot to mention, we’re also using the Nextiva phone service. It’s been a while but we still love their VOIP product and the quality of the line from Nextiva is perfect, much better than our old provider. It’s worth having a look at if you need to explore phone services and want a more cost effective option without losing all the features and benefits.

Cons

I was involved throughout the entire process and I can honestly say there are no cons I think can of. Sorry, that’s not exactly helpful but for our business it was just a great fit technology wise.

Review Source

VR

Verified Reviewer  
IT engineer  
Law Practice  
Used the software for: 6-12 months

### "Nextiva - a great software partnership"

November 30, 2018

5.0

We’ve been Nextiva customers for at least 5 years. It’s been a long road with them and we were one of the early adopters. A lot of what could be classed as “negative” I think in hindsight was due to the rate of growth and common young business realities. However, we stayed with Nextiva due to the service. The staff are trained well and encouraged to support clients to the best of their ability. They give the resources required to do a good job, which is really costly but so important. As they grew this part didn’t change, they’ve been able to maintain their amazing service model for many years. As they have released new products into the market they’ve given us demos and previews and asked for feedback, which we are happy to provide. It’s very obvious that they’re trying to build the right technology and want to make sure it’s addressing the core of a problem. They’re obsessed and it makes their products the best on the market. This is why we are always open to trying each new product. There is always something to learn and we don’t know how it could positively impact us. Once you partner with Nextiva you get the impression you’re being brought into something much bigger and it’s really exciting, and fun too.

Pros

The benefits of working with a company like Nextiva are really endless. First of all, they have great solutions for business communications and management tools. They are well crafted to address problems and they’ve been honed over many years and with many clients. The experience this organization has is baked into everything and that means the service is amazing too. They can see a problem and solve it before you’re even aware. It’s really amazing to see how they work. The team we work with has an intimate understand of our businesses specific needs and can proactively offer ideas and options for tools we may need in future. We’re not guessing and shooting in the dark anymore. Our technology roadmap has a solid foundation and a clear future. There are some newer tools, like the NextOS platform, that will be even more amazing than some of their originals like VoIP. With the NextOS platform, they have looked at their clients and what their needs are and developed something that’s truly cutting-edge. Making AI and Machine Learning available to small-medium sized businesses is something they can really be proud of and it’s going to have so many positive outcomes. It’s so much more than a CRM and it touches the entire business from frontline workers, to analysts and project managers, all the way up to the CEO.

Cons

This technology is quite demanding on a business. It calls for visionaries and trailblazers to envision how it could benefit, and then they must spearhead the work. Once live, the tools push for efficiencies and the transparent reporting makes it clear if there are people who are not pulling their weight. This can result in lots of organizational change. It’s important to understand how to handle this sort of information and enable your organization to adapt in the best way. Otherwise, I can imagine, there could be some negative outcomes too or at least unexpected one. Essentially, those that don’t like efficient and productive systems will not enjoy the way these tools change the business. It’s as simple as that. They also make the whole go-live process very streamlined and simple. You’re not left to work out how to launch like with some technology services. With Nextiva, they’re there with you every single step of the way. They do everything in their power to make it a successful experience. We did a project with another company a year or so ago and we realized we were used to the amazing Nextiva service which it turns out is actually quite rare. Really we just need Nextiva to be providing all our software! At least that’s my solution to the problem!

Review Source

CB

Christine B.  
Chief Operating Officer  
Veterinary  
Used the software for: 2+ years

### "Read this before signing a contract with Nextiva!"

April 9, 2021

1.0

Nextiva has been a constant source of frustration for our team, and we feel this has very likely contributed to employee burn out. I personally experienced many of the same call quality issues and stopped using the platform because it was so infuriating. Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app. To summarize: we are locked into a 3-year Nextiva service contract with no apparent accountability from Nextiva in terms of service and call quality. We are still 1 year from being free of Nextiva, yet all 3 years have been a complete waste of money and team resources. YEAR 1: consistently terrible call quality and tech support. YEAR 2: multiple lines could not be used for most of the year due to COVID, then Nextiva’s phone service was even more problematic with our remaining team members working from home to keep our business alive with a heavy dependence on the phone. YEAR 3 is just beginning and we can’t move away from Nextiva fast enough, yet we are being forced to pay out for the last year due to an unfair contract that has no remedy for Nextiva service not functioning properly. Please don’t make the same mistake we did and get trapped by Nextiva!

Pros

Unfortunately, we have not liked anything about Nextiva software.

Cons

Be sure to read the fine print and be warned – I do not recommend signing a contract with Nextiva! As a small business owner, I would highly recommend sourcing another digital phone provider that delivers reliable phone service, easy to reach tech support, plan flexibility, competitive pricing and most importantly, the option to cancel if the service does not function properly or meet your current business needs. Almost immediately after switching to Nextiva, we regretted our decision. When originally comparing phone providers, we now realize our first warning sign should have been Nextiva’s sales department pressuring us into a 3-year contract by offering a date sensitive promo on monthly rates. When we first began using Nextiva, all our locations had significant issues with call quality. Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static. Daily calls to Nextiva service were often needed for multiple team members at multiple locations. Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Difficulty programming, cost

Review Source

Response from Nextiva

April 12, 2021

Hello Christine, we appreciate you taking the time to leave a review. We're sorry to hear about the challenges you and your team faced. We want to help make this right and will have our team reach out ASAP.

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