# Page 6 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Nextiva

## Showing most helpful reviews

Showing 126-150 of 914 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MG

Michelle G.  
Dir of Info Services  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Exceptional up time and support but administration is not for those inexperienced with VOIP"

June 9, 2022

5.0

Our recent upgrade to the newest platform was very bumpy and support was contradictory to what was promised by sales. We did not have the right product mix to meet our needs and our go-live Escalation to the highest levels however was received well but still required a lot of time and technical expertise internally by our team to stabilize.

Pros

I am not the biggest Nextiva fan, however their call monitoring, call recording and analytics are helpful to managing our call center and ensuring quality service. Their support team is very knowledgeable, polite and supportive but it can take a lot of time to troubleshoot and resolve issues sometimes.

Cons

It is cumbersome to navigate and administer and often requires intervention from the Nextiva Support team. Configuration is not for easy for those not experienced in VOIP configuration. Changes are slow to update, and there are settings only Nextiva Support can correct which can be frustrating if you need to resolve an issue quickly and are at the mercy of their hold times. Configuration settings are layered by location, call flow (group), team and user so it can be tricky to track down an issue if you don't understand that. Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Review Source

Response from Nextiva

January 11, 2023

Hello, Michelle. Thank you for taking the time to leave us your review. We appreciate your feedback, and if there's anything we can do for you, please feel free to email us at reviews@nextiva.com and we'll make sure to have someone on our team follow up with you ASAP. Thank you!

VR

Verified Reviewer  
Analista en venta  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Supervisa las llamadas"

May 14, 2023

4.0

Pros

Tiene muchas ventajas que se pueden aprovechar en cualquier empresa como es la comunicaciones unificada, se justan fácilmente la capacidad y los servicios según sus necesidades cambiantes. Puedes agregar o eliminar usuarios, ajustar las funciones y ampliar la infraestructura sin tener que preocuparte por costosas inversiones en hardware o cambios complicados en la configuración. También puedes acceder a las nubes desde cualquier lugar y cualquier momento.Una de las cosas que este software lo hace interesante es que utilizan tecnologías de cifrado, redundancia de datos y servidores seguros para proteger la información confidencial y garantizar el funcionamiento continuo del servicio.

Cons

Debes si o si depender del Internet.. ya que la información está en una nube; se necesita un ancho de banda adecuado para un mejor funcionamiento. También requieres una capacitación para poder usar su interfaz y el costo de los planes los veo muy elevado.

Review Source

Response from Nextiva

May 15, 2023

Hello, there. Thank you so much for taking the time to leave us your review and feedback. We are delighted to hear your thoughts about your experience with our services. Should you need anything, feel free to reach out.

VR

Verified Reviewer  
VP Sales & Marketing  
Retail  
Used the software for: 2+ years

### "New version of application loses all contact phone numbers. No way to port contact numbers"

December 1, 2022

3.0

I have been using Nextiva for about 5 years. Phone service is good. Some issues, but the were usually resolved. (getting to support can take a long time) Now they are upgrading their desktop app to a new version NextivaOne. When you upgrade they try to move your stored contacts to the new version. The problem is that they only port "Personal Phone Number" to the new app. To clarify: When you create a contact in the current app you can enter Display Name, First Name, Last Name, Work Phone, Extension, Mobile Phone, Personal Phone and more. They only port "Display Name" and "Personal Phone" (the last phone number in the form). They don't port "Work Phone" (the first phone number in the form) All my personal phone numbers are blank. This means that it ports Display Name , but no phone number. This is a phone app. They are unwilling to create a utility to export contacts. They are unwilling to add a little code to the port that would find one phone numberif "Personal Phone" is blank (this is supposed to be a business application, why would I have only personal phone numbers?) I contacted their support. They maintain that there is "NO WAY" to do this. Really? It is perhaps a dozen lines of code to copy a different phone number if "Personal Phone" is blank. If I have to re-enter all my contacts, perhaps it is time to go shopping for a better VOIP service.

Pros

Phone quality is fine. App for PC and Mobile Phone. Works with VOIP handset.

Cons

New version of application loses all contact phone numbers. No way to port contact numbers

Review Source

Response from Nextiva

January 10, 2023

Hello, ProFixSales. Thank you so much for sharing your review with us. We appreciate your feedback as our team is actively making improvements and deploying bug fixes to our apps. If there's anything we can help you with, please feel free to send us an email at reviews@nextiva.com, mentioning your feedback and we'll make sure to have our support team get back to you ASAP with assistance. Thank you.

Thomas B.  
Owner  
Facilities Services  
Used the software for: 6-12 months

### "Acceptable Service Experience Totally Let Down By Apps"

November 4, 2020

3.0

The sales and initial implementation were fine. Shortly after activating, a tech "cleaned up" some settings in my configuration which completely disabled my service. Tech support in that case was prompt and thorough, although they never did call back as promised to make sure everything was fixed. Customer support since then has been a mixed bag. The online configuration is daunting and not something the average user should venture into. I have a computer background and still found it confusing. The service itself (once configured properly) mostly worked fine and if you're using physical phones your experience may be different. However, I wanted to rely on the Windows and Android apps. They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary. For example, to add a contact from a caller ID record in the Windows app, you have to first add the number to contacts and then edit the contact to change the name, rather than just being able to add & edit in one step. There's no way to add contacts in bulk. The Outlook plug-in is broken and simply doesn't work. It's impossible to initiate an SMS message to a new contact; you have to have the contact text you first. You can't set a default view for the app. The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

Pros

The voice service, once configured properly, generally worked fine. I had some rare glitches, but not sure whether they were Nextiva's fault.

Cons

The Windows and Android softphone apps are sub-par and make no effort to make the customer's life easier. Online fax interface is clunky and out-of-date. Video conferencing is complicated. Software is cluttered with team features I don't need that I can't hide. Configuration is complex and easy to break. Can't initiate SMS texts (contact has to text you first) and no MMS texting. Expensive for what you get.

Reason for choosing Nextiva

I choose Nextiva over others because it offered many features I was looking for in one package - Windows & Android softphone apps, online faxing, text messaging, online conferencing, voicemail to email. Unfortunately, they succumb to the "jack of all trades, master of none" problem and I'm now switching to multiple other providers for a better experience.

Review Source

Response from Nextiva

December 16, 2020

Hello Thomas, thank you for your review. We're sorry to hear that you've found the Nextiva app difficult to use at times. We want to help resolve this issue for you.

JP

Josh P.  
Administrator  
Retail  
Used the software for: 2+ years

### "8 Year User - Nextiva Still the Product to Beat"

September 14, 2023

5.0

Nextiva has solved our VOIP solutions as well as highly customized and specific call routing that has provided a greater customer experience and easier management of our calls.

Pros

Nextiva has been extremely reliable in the 8 years we have used them. The product has a simple user interface that is almost self-explanatory. The best part is Nextiva provides world-class customer service, they are rock stars in this area.

Cons

As an administrator, I would like to see more globally applied settings that can be applied to all users.

Reason for choosing Nextiva

Nextiva had the features we wanted at the price we were looking for.

Review Source

BS

Brad S.  
Project Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great bang for the buck, and excellent customer support"

May 8, 2023

5.0

Pros

the mobility, ad hoc and scheduled conferencing, voicemail to email, and voicemail transcription

Cons

there aren't many features I can think of that this product is lacking, and nothing critical. This is coming from someone with 15 years of experience in telephony products from an engineering and administrative role.

Review Source

Response from Nextiva

May 10, 2023

Hello, Brad. Thank you so much for taking the time to leave us your review and feedback. We're delighted to hear about your experience with Nextiva. Should you need anything, feel free to reach out.

SD

Scott D.  
Office Mgr  
Medical Practice  
Used the software for: 2+ years

### "Works well for small medical practice"

December 22, 2023

5.0

Very positive experience. Onboarding was smooth. Very happy with the service.

Pros

Was easy to get set up with help of onboarding team at Nextiva. Like the HIPAA fax option. Saves money not having to pay for add'l fax service. VOIP calls are clear. Polycom phones work well. Customer service is very good. Chat, email, phone options. Quick response time.

Cons

No complaints to speak of. We have been using for a few years. On occasion we have to reboot a phone but no significant complaints.

Reason for choosing Nextiva

Features, cost, customer service, Nextiva dashboard that allows me to go in and modify settings as needed.

Review Source

JR

James R.  
CEO  
Executive Office  
Used the software for: Less than 6 months

### "Nextiva makes it easy to manage seven business call flows."

January 30, 2024

5.0

Set up and deployment was very difficult at first. Had trouble porting numbers from our previous provider and provisioning our existing phones. Tech support is very knowledgeable and able to remote into my computer to assist with set up. Now that we are up and running I believe I will be very satisfied with the system.

Pros

The call flow is great. I run seven companies, fourteen phone numbers and seven different call flows. With our previous provider, I had to have seven separate accounts and logins. This made administrating the system tedious. Nextiva allows me to have one account where I can see all of my numbers, call flows, messages and user in one place. It makes things like administrating temporary alternate call routing or message changes very easy. I also like the ability to customize and tailor the system to our exact requirements.

Cons

We had quite a few issues with setup and deployment. Most of it had to do with some customization that we required. I spent about 11 hours over four days on the phone with tech support customizing caller ID, call flows, soft keys on our Ploycom phones, and provisioning of phones. The provisioning was the most troublesome. In fact, I still have one remote worker phone still not provisioned because of an incompatibility with an Xfinity Arris Gateway.

Switched from

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

We needed the ability to expand our system, add users and desktop phones. Freedomvoice (which was not an option in the drop down above) no longer offers or provides support for desktop phones.

Review Source

GD

Gabriel D.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent Choice for VoIP and the a hybrid office"

September 14, 2023

5.0

We are an IT Manage Service Provider and are Nextiva users. We liked it so much that we have migrated several of our clients to Nextiva because we know it works and we want the best for our clients.

Pros

It is very affordable. It makes the hybrid office concept easy to implement. the desktop and mobile apps work well as long as you have a good internet connection. The migration to Nextiva was very easy from the sales to the onboarding teams to any additional needs or questions they were very responsive.

Cons

I can't really say that I have anything I don't like about Nextiva, all the features work for us.

Reason for choosing Nextiva

Better features and pricing

Review Source

PL

Pat L.  
Director of Quality Assurance  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Nextiva VoiP Service"

December 4, 2023

5.0

Overall we have had a positive experience with Nextiva. The support staff assigned to our Agency has always been very helpful and quick to respond to our issues. We have not experienced many issues with the phones but the app could use some attention.

Pros

Set up is very easy. The online Administrator Portal is very user-friendly and allows us to maintain our phone schedules as we need to, and the User Management function allows us to make changes quickly as they occur.

Cons

The Nextiva App needs more attention as we experience issues with it frequently. It's a wonderful feature when it is working properly but we see a lot of staff opting to not use it due to the issues experienced.

Reason for choosing Nextiva

We received good reviews for Nextiva from other business partners

Switched from

[AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/)

Prices kept raising with our previous carrier and we decided to switch.

Review Source

VR

Verified Reviewer  
Founder  
Information Technology and Services  
Used the software for: 1-2 years

### "Best Calling Solution i used in past 14 years of my Call center business"

December 28, 2023

5.0

Amazing is the word, its easy to use . And afgordable

Pros

Its User friendly , it has computer app, phone app and also can use on voip physical phone as well

Cons

I dont know anything bad yet but if i ever face i know they have my back

Switched from

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[VoIP Innovations](https://www.capterra.com/p/210694/VoIP-Innovations/)

It comes will losts of easy to use software and its affordable

Review Source

DJ

Dan J.  
IT Support Manager  
Consumer Goods  
Used the software for: 2+ years

### "Great Partner"

November 30, 2023

5.0

Exceptional. Their team always goes above and beyond for us and our franchisees.

Pros

Consistent service. I don't want to say "never," but service related issues on their end are very, very rare - almost unheard of. We use them in our corporate office, corporate franchises, and highly recommend them to franchisees. It's easy to forget they're there because it runs so smoothly. Implementation is easy and thorough through their implementation team. Customer service is top notch. The reps are knowledgeable and helpful.

Cons

Managing auto attendants for multiple locations is difficult through the web interface. There's not a single screen to upload a recording, listen to it and others, and apply the right one to the attendant. For auto attendants that need different recordings for things like emergency closures or holidays, there is not a third option beyond Business Hours and After Hours that can be enabled quickly. The two have to be manually overwritten before and after.

Reason for choosing Nextiva

Nextiva was more willing to work with us and build a custom solution for us and our franchisees at a very reasonable price.

Review Source

JR

Jeanette R.  
Operations Manager, RVT  
Veterinary  
Used the software for: Less than 6 months

### "Reliable, Seemless and User Friendly"

November 28, 2023

5.0

Excellent. I would recommend Nextiva to all. From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately. Our phone system has worked perfectly.

Pros

Our company transitioned from a large commercial provider to Nextiva in September 2023 and we couldn't be happier. We ported 24 lines and 15 licenses and the implementation process was much easier than anticipated. Nextiva guided me every step of the way and answered all of my questions. My bill is half what I was paying the other provider and Nextiva's customer service is exceptional.

Cons

Only one small complaint and its a function issue. Our company has the main line's calls forwarded to a specific emergency cell after hours. The cell number changes based on what doctor is on-call. We have to manually change that cell number every night. If this could be done automatically that would be perfect. It's a very minor issue.

Switched from

[UCx](https://www.capterra.com/p/207282/UCx/)

TPx's customer service was very frustrating, to say the least. Financially, Nextiva is reasonable, whereas TPx was very expensive.

Review Source

DE

Daniel E.  
IT Systems Administrator  
Construction  
Used the software for: Less than 6 months

### "Easy to setup and easy to use"

April 24, 2024

5.0

It's been Great so far, everything ported over easy enough and it was nice to be able to administer the phone system myself instead of having to call a programmer for changes and updates.

Pros

Support was there every time I needed it and was quick to resolve issue or answer questions.

Cons

The computer prompts when you call in don't give you enough time to enter your Nextiva phone number!

Reason for choosing Nextiva

Price, ease of setup and maintenance along with not having to sign a long term contract for service.

Review Source

AL

Aaron L.  
Network Administrator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "2 Years With Nextiva"

January 29, 2024

5.0

Overall its been pleasent, the documentation is throrough theyve been quick to help with any issues that aren't arelady addressed.

Pros

Overall experience is palletable, theyre quick to answer any questions and support is avaiblbe 24x7. There hasn't been an issue they have not been able to resolve, our business deals with calls first and foremost, its important that our customers can reach a live person 24/7 and Nextiva systems allows for just that.

Cons

Purely from an administrative standpoint, i would like to have the option to procure more licenses for users at my descretion, along with being able to manually set a password for a user to log into the nextiva app. For now my only options are to send a "resetpassword" email link

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Lack of call groups at the time of implementation. Would not work for our company needs.

Review Source

JB

Jared B.  
IT Manager  
Oil & Energy  
Used the software for: 2+ years

### "Stable and affordable VOIP"

November 27, 2023

5.0

Pros

When I started my employment, I came into a mess of a situation with phone services through a major provider. Every time it would rain, we were losing phone services and they were not interested in resolving (the issue was a few hundred yards from our office). After extensive research, I began testing Nextiva. It didn't take long to decide they were the service we were going with and we signed a term to get the best price possible long term. The minimal issues we've encountered alongside relatively quick support helped the decision to extend our contract. The prices are competitive and the service has been stellar.

Cons

My only gripe is that our account manager tends to change more frequently than I would like.

Review Source

Angelia S.  
Notary Public  
Government Relations  
Used the software for: Less than 6 months

### "Great Product"

December 5, 2023

5.0

Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly

Pros

Interface is very customizable in the way that I need it

Cons

Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.

Alternatives considered

[Google Voice](https://www.capterra.com/p/210592/Voice/)

Reason for choosing Nextiva

The interface is nice and I can easily differentiate business called from professional

Switched from

[iPostal1](https://www.capterra.com/p/234112/iPostal1/)

Because they had far to many hidden fees even after paying a hefty piece. For thier service.

Review Source

AH

Adam H.  
Director of Marketing  
Telecommunications  
Used the software for: 2+ years

### "Great product, outstanding customer service"

September 18, 2023

5.0

Pros

Their customer service focus is some of the best in the industry, compared to all other UCaaS providers. Their standard practice is to fix, test and retest until they are certain the issue has been resolved. It is rare to find a company so thorough.

Cons

While no UCaaS solution will ever be perfect, I can not find an aspect of their system that does not match or outperform other providers.

Alternatives considered

[BroadVoice Cloud PBX](https://www.capterra.com/p/146949/Cloud-PBX/)[net2phone](https://www.capterra.com/p/170370/Hosted-PBX/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reason for choosing Nextiva

Pricing and prior experience.

Review Source

BH

Beth H.  
Partner  
Accounting  
Used the software for: 2+ years

### "Best Money We've Spent On Communications"

December 8, 2023

5.0

It has been pretty seamless. The setup went smoothly and was pretty much taken care

Pros

The fact that it is an answer for so many of our communication needs: Phone, Fax, Crm and Texting.

Cons

The text was a little bit hard to get set up on my mobile phone.

Alternatives considered

[Act!](https://www.capterra.com/p/175860/Act/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reason for choosing Nextiva

They were easier to do business with and the price was better for the amount of service we were receiving.

Switched from

[AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/)

Because AT&T's customer service was non-existent.

Review Source

BA

Bruce A.  
IT Administrator  
Building Materials  
Used the software for: 1-2 years

### "Nextiva VOIP phone system review"

December 4, 2023

5.0

Over all, it's been a great experience anytime I need help the support is great. The billing department has something to desire they are not very forthcoming when a change happens all of a sudden your bill is different

Pros

I like the admin interface it's very intuitive and easy to use it lets you get the job done

Cons

Some of the little things when daylight savings time happens we have to call to get it switched when a user takes over an extension there is one area we can't change so have to send that to support

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/)

Reason for choosing Nextiva

The support reporting ease of use and of course the price was good

Switched from

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)

didn't like the support we were getting and Nextiva was a better fit and price

Review Source

JB

John B.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Very solid phone system"

November 15, 2023

5.0

Very pleased! I came back to Nextiva recently and I am not upset with my move. It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability stays like it is. Thank you Nextiva!

Pros

Nextiva has listened to their customer base over the years and fixed a lot of shortcomings. It is nice to see things being improved and Nextiva is now much more than just a phone system.

Cons

The support channels could be a little quicker on response time, but with the new Partner Support options, this is getting a lot better from a partner perspective.

Alternatives considered

[VoIP Innovations](https://www.capterra.com/p/210694/VoIP-Innovations/)

Reason for choosing Nextiva

Ease of use, setup and feature rich. The transition was seamless.

Review Source

KS

Kris S.  
Owner  
Wholesale  
Used the software for: 2+ years

### "Gone down hill fast"

April 12, 2023

1.0

Pros

Up to 5 months ago I would have given Nextiva 5 stars and recommended 100% to anyone. However the system has gone backwards 25 years in the systems app since its new app role outs and as a phone company they don't seem to care. It used to be if they had an issue it was fixed with in hours. An example of Nextiva's current sub par systems and customer service is the vmail part of its phone app update didn't work on non apple products. Nextiva's response after playing dumb about the issue "that will be fixed in next few months" 5 weeks later it was fixed. Now they roll out a new app that doesn't list caller ID in phone logs unless you have the caller in your contacts...What good is that? The company doesn't seem to have an urgency to any issues in its system and rolls out apps that just half work. The developers diffidently don't understand basic phone system needs and over look large issues. Mistakes happen but you can't be a company offering a mission critical product that only partly works, not thoroughly test updates for issues, and not fix issues with urgency. I truly hope someone reads this in the organization to return your company to its service levels of the past because after several issues in the core system I'm sure we are not the only customers that are starting to wonder about changing.

Cons

Outlined above -I truly hope someone reads this in the organization to return your company to its service levels of the past because after several issues in the core system I'm sure we are not the only customers that are starting to wonder about changing.

Review Source

CT

Chris T.  
Unified Communications Director  
Hospital & Health Care  
Used the software for: 2+ years

### "America runs on Dunkin, our business runs on Nextiva"

December 18, 2023

5.0

We switched from a competitor to Nextiva based on poricing model and found the accessibility, management and support to be superior. Our overall experience has been excpetional.

Pros

Scalability, features, flexibility, up front pricing.

Cons

Admin and Enterprise management portals could be smoother.

Alternatives considered

[Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)

Reason for choosing Nextiva

User/seat license cost with bundled feature packs. Nextiva ESP Support commitment.

Switched from

[Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)

End of contract and consolidating vendors.

Review Source

BH

Bruce H.  
President  
Financial Services  
Used the software for: 2+ years

### "Buyer beware!"

April 2, 2024

1.0

This is from Nextiva in response to a customer: Here at Nextiva we pride ourselves on our honesty and Amazing Service, and we strive to deliver both on every customer interaction. My experience with Nextiva is the company couldn't rent ethical standards, let alone own them. Now that I have performed research I should have done before choosing Nextiva, I find numerous complaints about Nextiva's deceptive business practice of having a customer sign a simple 2 page contract, while referring them to their 10 page online Terms & Conditions wherein they divulge the secret of their success: auto renewal. Quite frankly, I'm shocked there hasn't been a class action suit against them.

Pros

After 3 years, the negatives so far outweighed any positives that I can't think of anything good to say about Nextiva or their service.

Cons

Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term.

Review Source

Response from Nextiva

April 7, 2024

Hi Bruce, I hear your frustration and I am here to help. I want to better understand what I can do to improve your Nextiva experience, and make up to you the negative you have experienced thus far. Please reach out to me directly at reviews@nextiva.com, and I will do everything I can to help and make this up to you. Thomas from Nextiva

AC

Alex C.  
Strategic Sales Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "The VoIP for all your needs."

September 13, 2023

5.0

It's very fast and user-friendly. It has a ton of management features and it also has texting and audio conferencing available. It is very accurate when it comes to logging data and it makes certain management tasks easier.

Pros

I love the management features. I use it every morning to see who's available and ready to take calls and also who got the most calls every day and what type of calls they made.

Cons

We had a few internet issues on our end that really made it hard to use Nextiva for a week but we always knew their systems were operational but other than that no issues whatsoever.

Review Source

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