# Page 7 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Nextiva

## Showing most helpful reviews

Showing 151-175 of 914 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

John K.  
Admin  
Computer & Network Security  
Used the software for: 2+ years

### "Bang for your buck"

December 20, 2023

5.0

With there incredible pricing model you get allot for your buck with there

Pros

An an MSP we provide the service to 15+ customers. With there incredible support we can hammer out issues less than an hour.

Cons

there can be outages, but that goes with all services they have a page that shows real time what's going on and you can opt in for email alerts

Reason for choosing Nextiva

We tested Ringcentral, while there app does have more features they were more pricy and more intuitive to our customers.

Review Source

RN

Rachael N.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great all in one phone app for our small office!"

November 27, 2023

4.0

Really has been a well application for our company

Pros

We use Nextiva at our office. It has all the features we need…phone, fax, text and a great affordable monthly rate. Everything can be accessed on the desktop or phone app. We have been happy with the support team when we’ve needed them as well.

Cons

The connection could be better. There is often a delay in the recipient hearing me

Switched from

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

Better pricing for the same usage and had connection issues with them

Review Source

MP

MARION P.  
Vice President  
Hospitality  
Used the software for: 2+ years

### "Recommend Nextiva"

March 26, 2024

5.0

Pros

This system is easy to use, the connection is clear, has every feature that we need, is cost effective and customer support is excellent

Cons

There have been some price increases every year since we started with Nextiva, but it is still a very reasonable plan.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Price was high, connection was terrible and we received poor service

Review Source

TW

Tina W.  
Agent  
Insurance  
Used the software for: 6-12 months

### "Great Service Today"

April 29, 2024

4.0

My experience today was impressive. It was handled quickly and efficiently.

Pros

I liked that the associate from the call center called me back and took the time to make sure my service was working properly after the call dropped and she figured out the issue

Cons

I hate that we didn't have a direct connection since the issue was I could not receive forwarded / inbound calls at my desk due to some kind of internal widget

Review Source

ST

Slavey T.  
President  
Translation and Localization  
Used the software for: 2+ years

### "Switched to Nextiva Few Years Back and Never Looked Back"

December 18, 2023

5.0

positive and pleasant. they are always willing to help.

Pros

it works all the time, it has the call attendant features and their staff is always there to help if and when we need help!

Cons

not sure there is anything else we can think of right now

Reason for choosing Nextiva

they seemed like a good fit andf we trusted the opinion of our trusted partner

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

quality issues with previous provider; reliability

Review Source

BC

Brian C.  
Assistant  
Individual & Family Services  
Used the software for: 6-12 months

### "Nextiva Review"

February 22, 2024

4.0

Overall, very good. Our porting team was very good, but the process of porting is very difficult compared to porting into other systems.

Pros

Cost, ease of use, functionality is comparable to the best systems out there.

Cons

The Reporting features are limited. Basic call queuing license doesn't cover reporting?! Why have it if you can't see what's being routed where...

Reason for choosing Nextiva

Total cost of ownership was the best of the quoted options received.

Switched from

[Cisco Data Center](https://www.capterra.com/p/150131/Cisco-Data-Center/)

Cost of maintaining old system, large server footprint, difficult user interface, complex system.

Review Source

RK

Rebekka K.  
Recruiter  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy Breezy Communication"

September 27, 2023

4.0

Nextiva is a 9 out of 10. Ease of use, convenience, accessibility & real time metrics make this app my preferred VOIP/Auto Attendant service.

Pros

I love the ease of communication. I am able to quickly review my received, missed & transferred calls. Voicemails are forwarded to my email for streamlined access & quick access. This app makes communication a breeze for me daily.

Cons

I struggle with the mobile app. There are times I'm away from my laptop or VOIP phone & the mobile app seems hit or miss. There are times when the app shows the call answered but the line is dead. Also, the app will only ring 1 time on the mobile app then disappear.

Review Source

VV

Valerie V.  
OWNER  
Medical Practice  
Used the software for: Less than 6 months

### " Best Upgrade Ever!"

March 13, 2024

5.0

Excellent. NO complaints at all! I thoroughly enjoy it!

Pros

Implementation was easy, \[sensitive content hidden\] supported me with the hundreds of questions I had prior and after implementation. For the same I was paying for the phone service before, I have a VERY professional, efficient, and streamlined system. HUGE improvement in operations overall!

Cons

Nothing really... Everything has been positive.

Reason for choosing Nextiva

\[sensitive content hidden\] was instrumental in making my choice. He was responsive and never once sounded annoyed with the questions I asked and the time it took me to make a decision.

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

Functionality and the possibilities it has.

Review Source

Response from Nextiva

March 15, 2024

Hey there Valerie! Reading about your 5 star experience with our support team put a beaming smile on my face! Amazing Service is in our DNA, and is it is our promise to you to deliver that each and every day. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva

MV

Melanie V.  
Controller  
Construction  
Used the software for: 1-2 years

### "Amazing all in one product!!"

September 27, 2023

5.0

Nextiva has solved so may areas that were problematic. We have team members out of the country and we can now work them like they are local. Messaging, chat, conferencing, telephone, etc. The best part? Customer service is right there and readily available when needed.

Pros

The meetings and conferencing is very helpful. It is super easy to use and takes literally a minute to set a meeting up.

Cons

I found Nextiva not to be lacking in any area. It has everything any business will need.

Reason for choosing Nextiva

Nextiva was the best product and had amazing value.

Review Source

SR

Sherry R.  
Circulation Director  
Publishing  
Used the software for: 6-12 months

### "A Custom Solution"

September 20, 2023

5.0

Nextiva gives us a dependable point of contact with our customers. They were even able to port our existing toll-free number so the switchover was invisible to clients.

Pros

I like that Nextiva tailored their plan to our needs with regards to number of seats and international calling especially. I also like the service also includes a softphone, so that I don't have to use a separate app like I've had to in the past with other services.

Cons

Everything has been very smooth so far. I don't have any real complaints.

Alternatives considered

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

Reason for choosing Nextiva

After looking at other providers, Nextiva seemed to be the most user-friendly, cost-effective and dependable service, and provided the flexibility and savings we needed.

Switched from

[Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/)

Switchvox required us to pay for a 5-seat plan when most of the time we only need one. Switching (no pun intended) to Nextiva has saved us almost $200/month.

Review Source

GS

Glenn S.  
IT Admin & Technologies  
Medical Practice  
Used the software for: 2+ years

### "Great Service and Great Support"

September 15, 2023

5.0

Pros

The service offered by Nextiva is truly exceptional, and I must commend their customer support agents for their outstanding professionalism and expertise. I have been a loyal Nextiva customer for over six years, and throughout this time, I have consistently experienced a service that is both reliable and high-quality. In the rare instances when I have needed to reach out to their support team, it has typically been for assistance with phone updates related to our newly hired staff. I am pleased to report that Nextiva's support team has consistently delivered timely and effective solutions to address any issues that have arisen. Their unwavering commitment to excellence has undoubtedly contributed to my continued satisfaction as a Nextiva customer.

Cons

No Cons, very happy with the service and Support.

Review Source

Jean H.  
IT Professional  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Nextiva delivered for our business"

December 5, 2018

5.0

Pros

1\. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls. 2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone. 3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department. 4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data. 5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Review Source

MH

Miranda H.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Rejuvenated Medical Spa "

April 4, 2024

5.0

Pros

Easy to use and customer service is always very helpful and resolves the issues that same day. The ability to filter whose phone rings for incoming calls or not is great! Not everyone needs to have their phone ringing all day long.

Cons

Sometimes have to wait awhile on the chat for a representative but when you get connected they always resolve the issues fairly quickly.

Review Source

AB

Arnissa B.  
Director of Information Technology  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Nextiva Is Great"

November 27, 2023

5.0

Overall, Nextiva has been amazing. We haven't had dropped calls, no disconnection of service due to some issue on their end. We also can do more with the phone system than the previous system we had. The phones are amazing and the system is easy to use.

Pros

I love that we can make changes on the phone system, unlike our previous VOIP vendor. Nextiva made things simple and easy.

Cons

Nothing. Nextiva is the best. There is not one thing wrong.

Reason for choosing Nextiva

Nextiva had a lot more to offer than other products.

Switched from

[Polycom UC Software](https://www.capterra.com/p/168707/UC-Software/)

We had no control over the phone system to make changes or update phone lines.

Review Source

AG

Aaron G.  
Senior Partner  
Banking  
Used the software for: Less than 6 months

### "As promised"

April 11, 2024

5.0

I was pleased with my overall experience.

Pros

Customer service was knowledgeable and friendly.

Cons

I am not in love with their online user interface

Alternatives considered

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Reason for choosing Nextiva

Ooma is the most difficult company to deal with

Switched from

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

O had extremely disappointing customer service. Customer service complained about the connection of the calls using their service. I got disconnected from customer service after waiting on hold for long periods of time. Incoming phone calls got disconnect recordings. They didn't comprehend why they should credit me for the two month the phone service could receive incoming calls.

Review Source

SMC

Sarah Micah C.  
Executive assistant  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Easy to use"

April 9, 2024

5.0

It's great! I use Nextiva daily for my work and if I need to contact someone from United States.

Pros

It's easy to use and not like other platforms, the tools are directive.

Cons

Honestly, I can think of any. But to answer, maybe the transcription of voice messages are not that accurate.

Reason for choosing Nextiva

Nextiva has great reviews and cheaper price. My colleagues from my previous job is also using Nextiva for how many years already.

Review Source

JR

Jennifer R.  
President  
Legal Services  
Used the software for: 2+ years

### "Excellent Provider"

December 11, 2023

5.0

We were with Nextiva for years. Then switched because of an error by our telecom broker. We wanted internet only, she switched our phone system as well. It was awful! It never worked properly. We have been back with Nextiva for 5 years. Most recently we ported an additional number into our system. It was easy and seamless. Tech support worked with me to get everything set-up perfectly.

Pros

It is easy to manage. Technical service is available AND you get a real person. They work to resolve the issues or get you set-up quickly and efficiently.

Cons

We have not fully utilized some of the products. The app has been a challenge for us to use. That could be we just don't fully know how to use it.

Review Source

Mike A.  
Sales Executive  
Automotive  
Used the software for: 1-2 years

### "The best VOIP for your company!"

September 13, 2023

5.0

Pros

What I love is how user friendly it is along with the ease of access. Being Mobil is part of our every day routine and that helps make life easier!

Cons

Not much I can say! With constant improvements they are on the ball!

Review Source

JR

Julie R.  
Executive Assistant to President  
Oil & Energy  
Used the software for: Less than 6 months

### "Best Choice in VoIP"

December 18, 2023

5.0

When tasked to find a new VoIP company, I was panicked about this huge task to find a better company than the one we had... Nextiva really managed the contract signing to on-boarding with White Glove Service. I was very impressed how every facet was monitored.

Pros

I like the smooth on-boarding process and the constant hand holding while preparing the move. Everyone involved was very helpful and resourceful.

Cons

After implementing the phone system we had some headset compatibility issues that should have been caught before the cutover.

Alternatives considered

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Reason for choosing Nextiva

This product was horrible with customer service, when you can reach them.. The price was very high and the product was not properly supported. They were bought out by Ring Central and I did not want any service anywhere near how Mitel did business. We cancelled the service but they auto renewed us for another year, fought and fought.. They are horrible.

Review Source

Scott M.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "Excellent VOIP Service"

March 25, 2024

5.0

Excellent service and great product. The customer service is awesome.

Pros

Extremely easy to use and program. It was an easy setup.

Cons

No real issues. the system worked flawlessly from the start.

Review Source

Response from Nextiva

March 28, 2024

Hi Scott, I am glad you have had such a positive experience with our product. At Nextiva we strive to deliver a simple solution that works for any and all business communication needs, and it is great to see that your experience has been exactly that. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva

VR

Verified Reviewer  
President / IT Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Excellent support and priced effectively"

October 12, 2018

5.0

Straight up, I partnered with Nextiva as I was looking for a good offering to bring to my clients who were unhappy with other local providers, most commonly Comcast's "Business Voice Edge" hosted VoIP service. I was introduced to Nextiva and have always been leary of hosted VoIP that doesn't come from the carrier you're getting Internet via. When you're on VoIP with your Internet carrier, there is usually a Quality of Service (QoS) type of system put on your connection that ensures general Internet traffic will not drown out your voice calls. This way you can blast Netflix all you want, the voice calls still go in and out first. Suffice it to say, I have yet to encounter major problems with voice quality and bandwidth issues. Support is amazing. The person that answers your call is the person that's going to resolve your issue. Right then. No callbacks. They are knowledgeable and friendly, and if they happen to not know an answer right off the bat then you get muted very briefly while they check in with someone more familiar about your specific scenario. Their onboarding process is simple, yet thorough. If your phone call flow scenario is complicated, they're going to fine tune that with you to ensure your calls are directed in the manner they need to be. They also began offering phone rentals this year, which I'll be honest more clients have asked for versus purchasing units. Rental offerings are cost effective and offer you much better warranty terms. Thanks, Nextiva!

Pros

Support is amazing! Everyone is friendly, helpful, there's no transferring around or long hold times. I have yet to have a bad support experience with Nextiva.

Cons

While it's a common practice in many telecom service offerings, once you make a purchase you are locked in for term. There's no option for turning down services if your company downsizes to save on expenses

Review Source

Carlos R.  
License Sales Agent  
Insurance  
Used the software for: 6-12 months

### "A very useful tool for remote work"

September 14, 2023

5.0

A must have for a Remote Sales Agent and any one who wants to be able to have a business phone separated from their personal phone and have access to its service everywherethey are.

Pros

The ability to use it on my computer, celpphone and a VOIP land line. I have my phone system on the go.

Cons

At first the cellphone app but it has being updated and now is really good to use.

Review Source

JS

Joseph S.  
VP of Technology  
Entertainment  
Used the software for: 1-2 years

### "Excellent Small to Medium VOIP Business Solution"

November 29, 2023

5.0

Nextiva has proven to be an exceptional solution for our franchise from a VP of Technology perspective. Initially, it served as a consolidated solution, delivering not only cost savings but also a user-friendly interface. Over time, it evolved into a product offering outstanding support and customizable configurations tailored to our business needs. Additionally, we are exploring the integration of conversational AI to propel our business to new heights. In conclusion, Nextiva stands out as an excellent choice for small to medium-sized businesses and potentially extends its value to enterprises.

Pros

Easy to use, cost effective, great support and many integrations.

Cons

Could use improvements in reporting, support can get a little backed up at times and a little too much turnover of account managers.

Alternatives considered

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

Switched from

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)[AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/)

All previous services had poor support, high prices and not near the features Nextiva offered.

Review Source

PM

Paul M.  
President  
Computer Networking  
Used the software for: 1-2 years

### "Best in Class"

November 27, 2023

5.0

I've been working with Nextiva as a partner for over 5 years and I can say that they have the best support system hands down. They are the best in class when it comes to VoIP phone systems and definitely the best priced. If any business still maintain POTs or phone lines from ISPs they should seriously consider switching because Nextiva is knocking it out of the park, especially with Customer Service!

Pros

Price Customer Service Uptime and availability of service

Cons

Call flow trees could use some work, it can be a bit challenging to setup and change.

Switched from

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

Customer service at 8x8 took a massive hit and it became nearly unbearable to deal with their customer service department. Billing also become unbearable.

Review Source

CR

Cade R.  
Sales Manager  
Automotive  
Used the software for: 2+ years

### "A Seamless Communication Experience"

November 6, 2023

5.0

Nextiva VOIP stands as a beacon of excellence in the realm of business communication. Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs. Nextiva VOIP is not just a service; it's a strategic investment that empowers businesses to thrive in the modern digital landscape.

Pros

In today's fast-paced business world, effective communication is the cornerstone of success. Nextiva VOIP emerges as a seamless solution, redefining the way businesses connect, collaborate, and communicate. Having extensively tested this innovative service, I am compelled to share my experience in this comprehensive review.

Cons

Nextiva VOIP offers a wealth of features that cater to diverse business needs. From advanced call routing and detailed analytics to integrations with popular CRM platforms, the service goes above and beyond basic telephony. What sets Nextiva apart is its customization options, allowing businesses to tailor the system to their specific requirements seamlessly.

Review Source

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