# Page 8 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Nextiva the right Business Phone Systems solution for you? Explore 917 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175788/Nextiva/reviews --- Nextiva 4.6 (917) [View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Nextiva ## Showing most helpful reviews Showing 176-200 of 917 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jared K. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Nextiva OS is phenomenall" September 25, 2023 5.0 I am able to use the system to get new business and keep my cellphone and other operations in-house for clients. Pros I use the business phone number and fax to conduct new business whereby I usually would have to wait to get a device turned on for the client to call me, and I dont have to wait and can use multiple devices. Cons There is minimal delay and sometimes no sound when on a conference call so I can to join it again or look at the other active devices to switch the call there. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)[USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/) Reason for choosing Nextiva I was able to bundle all my services in one package: fax, business line and tol free services. Review Source DL David L. Manager Real Estate Used the software for: 2+ years ### "Very Happy & Satisfied with Nextiva Phone Systems. " April 29, 2024 5.0 100% satisfied with the phone system. It works perfecty. Pros It is a reliable phone system. Always works. No issue ever. Cons Nothing I can think of. No cons at all. Switched from [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) We were not happy with Avaya. Terrible reception Review Source Sully S. Principal Internet Used the software for: 2+ years ### "Powerful VOIP System" May 30, 2023 5.0 Pros The system did everything we needed it to. Never had a problem with VOIP clarity. The sales and support team were terrific. Price was steady and the equipment they provided was solid. Cons The setup and customer portal were a bear. There was nothing straightforward about programming an auto-attendant and I never could figure out how to set up the SMS. I had no idea how difficult their system really was until we moved our offices and had to switch to another vendor. Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Price and availability in more than one location. Review Source Response from Nextiva July 6, 2023 Hello, Sully. Thank you so much for taking the time to leave us your review. KF Kim F. Administrative Manager Construction Used the software for: 6-12 months ### "Business Phone System" April 5, 2024 4.0 It was easy and fast and affordable. When I email the support team they get back to me right away. Pros I can download the Nextiva App on my cell and answer calls for the office from my cell at anytime anywhere. Cons I don't like setting up the call flows. Switched from [WCEA](https://www.capterra.com/p/215599/WCEA/) Cut down on costs, it was less expensive to do the fiber instead of phone lines. Review Source MH Matt H. Owner Retail Used the software for: 2+ years ### "Great Option for Great Price" December 18, 2023 5.0 Overall, they are fantastic to deal with and their pricing is superb. Pros Their support is always top-notch. If I can't figure out how to set something up, they will do it for you. Cons A few small upgrades needed for fax service. Switched from [Business Phone System](https://www.capterra.com/p/251136/Cloud-Phone-System/) To have better options for phone and fax service. Review Source CK CHARLENE K. ADMIN Industrial Automation Used the software for: 1-2 years ### "NEXTIVA IS GREAT VALUE " December 12, 2023 5.0 WE ARE VERY HAPPY WITH OUR SERVICE WITH NEXTIVA Pros SO MANY FUNCTIONS TO USE TO IMPROVE AND GO BEYOND JUST PHONE SERVICE Cons I DO NOT HAVE ANYTHING BAD TO SAY ABOUT NEXTIVA Reason for choosing Nextiva PRICE, SERVICES OFFERED AND GOOD REVIEWS Review Source kW kris W. The Be All Construction Used the software for: 2+ years ### "Great System" December 18, 2023 5.0 Overall, they've been great. They are responsive via phone calls, messaging, emails, online articles and videos. Pros Functionality. We can answer phones and text from many platforms. Cons Big learning curve for someone new to setting up a call flow. Reason for choosing Nextiva Familiarity - I used Nextiva at my previous job and recommended them to my new boss. Review Source Nick D. VP of Operations Consumer Goods Used the software for: 2+ years ### "Very Happy to Find Nextiva" April 24, 2024 5.0 I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day. Pros No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business. Cons There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done. Review Source RT Randell T. President and CEO Non-Profit Organization Management Used the software for: 2+ years ### "Nextiva - No Brainer" February 5, 2024 5.0 I have had a great experience with Nextiva and wouldn't consider switching. Pros Nextiva is a responsive system that grows with your business needs. It is affordable and has great support as well. Cons Sometimes the support queues are longer, but they always get back with you asap. Switched from [AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/) Their service was unpredictable, billing was a nightmare, and the product wasn't well suited for our business. Review Source AA Abdulrahman A. IT Software Management Law Practice Used the software for: 6-12 months ### "Happy customer" March 28, 2024 5.0 Really great experience! When I needed assistance with activating more lines for our desk phones I received exceptional support from the chat bot, to the person that the chat bot connected me to, and from the After Hours team. Even though my request was scheduled to be completed within 48hrs to 5 business days, I received immediate response the following day at 4 AM! The features were enabled and worked flawlessly. Pros I really like the ease of use and having the options for a desk phone, desktop app, and an iOS app. Cons Nothing major yet. The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already enabled from my settings. Review Source MJ Matthew J. Logistics coordinator Logistics and Supply Chain Used the software for: 1-2 years ### "Amazing service" September 15, 2023 5.0 Nextiva has significantly improved our communication and collaboration processes, making it an indispensable tool for our business. Its reliability, user-friendly interface, top-notch support, and competitive pricing make it a standout choice in the world of business communication solutions. We highly recommend Nextiva to any organization looking to enhance their communication infrastructure. Pros Reliable Communication, user-Friendly Interface, excellent Customer Support and scalability Cons Providing users with more detailed and customizable reporting and analytics tools can help organizations gain deeper insights into their communication patterns and performance. This can aid in making data-driven decisions for improving efficiency and productivity. Review Source GMD Glein Mikylla D. Healthcare Virtual Assistant Hospital & Health Care Used the software for: 6-12 months ### "NEXTIVA - Best VoIP ever!" September 13, 2023 5.0 I’ve been using it for almost a year now and NEVER did I have any issue about this. This is a great product everyone should try!!! ❤️ Pros I never had an issue about Nextiva! I just had a problem one time about downloading this but their customer support is very responsive and helpful! Cons Nothing. Everything’s great! I really love how their team is very helpful whenever there’s an issue (which I never had except for the downloading problem) Review Source AL Anthony L. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Very Disappointed - App is non reliable - Horrible Experience" March 27, 2023 1.0 Problems not resolved. Can't use phone. Was told calls were recorded. Now find out they were not because system was disabled. So can't verify what my callers said on their few calls they made. App is the problem Not our phones or computer. Apparently you can't fix it. So much time and money I've wasted trying to make this work with no success. Pros The Sales Rep that sold me the program was nice and seemed caring Cons Had 2 outbound callers I wanted to use the VOIP for that work remotely. Apps either didn't open, didn't call...lost audio...static on the line...was on phone 4 hours troubleshooting different days / times paying these reps to go through their troubleshooting process blaming computer settings and phone settings, which never resolved anything. Very disappointed. I should have read reviews before purchasing Reason for choosing Nextiva Price. Said you were the best in your marketing. False advertising Review Source Response from Nextiva March 30, 2023 Hello, Anthony. Thank you so much for taking the time to leave us your review. We're so sorry to hear about your experience with our services and that you couldn't get everything to work as expected. We'd love to connect with you and ensure we can get our team to help you. Would you give us a chance to connect? Please send us an email at reviews@nextiva.com with your account number and we'll make sure to have one of our managers get back to you to assist ASAP. Thank you. RD Rich D. Network Admin Financial Services Used the software for: 2+ years ### "Overall a pretty good system with great live support" December 19, 2023 4.0 Pros Deskphone setup is bulletproof. Windows app is solid. Cons Smartphone app is unreliable and drops calls and audio. Been like that since the start but seems to be getting worse. The windows app is solid but they do have web outages which is real annoying because you can get at the sytem to administer or redirect calls. Very frustrating. Review Source GFF Glenn Feaster F. IT Manager Financial Services Used the software for: 1-2 years ### "A Quality VoIP Phone System" November 27, 2023 4.0 Compared to other systems I have used, Nextiva is much better. I believe it is a solid phone system worth investing it. Pros I like the admin interface. I can perform many functions in the interface like swap users on phones and add phones without calling support. Cons I do not like the long wait on hold to get a Nextiva support tech on the line. Review Source AR Anand R. Senior Team Lead Facilities Services Used the software for: Less than 6 months ### "Excellent Solution for Call Center Needs" March 27, 2024 5.0 Pros In our organization, we have been utilizing Nextiva Business Phone Service to address our call center needs, and it has been an outstanding solution. Coupled with the Unity Client platform, Nextiva provides a comprehensive system that allows me, as a supervisor, to have a firm grip on monitoring and supporting my agents during their shifts. Cons The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. If I were to make a suggestion for improvement, I would say it would be great if Nextiva could provide more options for generating reports. While the current reporting options cover most of our requirements, there is certainly room for additional features in this area. Switched from [Phone.com](https://www.capterra.com/p/147610/Phone-com/) For better features and due to usage issues. Review Source JB Jodi B. Controller Real Estate Used the software for: 2+ years ### "Our company is highly satisfied with Nextiva Phone Systems" April 23, 2024 5.0 Fantastic! We are delighted customers. Pros The ease of setting it up. The professional nature of the employees at Nextiva. The cost is very reasonable. Cons Nothing other than plastic waste from the shipping. Reason for choosing Nextiva The price was good and I was impressed by the functionality of the phone. Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) 8 years ago, I am not exactly sure of the date Review Source AB Aaron B. Owner Retail Used the software for: 1-2 years ### "Trying to leave Nextiva was a nightmare" July 7, 2020 3.0 I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service. Pros Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues. Cons Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates. When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues. When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free. Don't walk, run far far away from Nextiva. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) We were having a lot of quality issues with phone calls from Ooma Office and frequent disconnects. Review Source Response from Nextiva July 8, 2020 Hello Aaron, thank you for sharing your feedback with us. We're sorry to see you go and wish you and your team the best. If we can help you with anything, please let us know. JG Joseph G. President Automotive Used the software for: 6-12 months ### "Best phone service for Small Business" September 15, 2023 5.0 I would recommend this company to all small business. It has all the full service features of a large system but with a lot smaller price and with great knowledgeable people to help you install it and configure it, no matter how many times you need to change it - as we always do in small business, especially when we are growing. Pros It is easy to use, and install. The company made it so easy to switch and get up and going. Cons I have not found something that I like least about this company. Reason for choosing Nextiva Perfect fit for us! Review Source BA Brian A. partner Law Practice Used the software for: 2+ years ### "service good when it worked" February 26, 2024 4.0 good for a while but too many problems so we switched away Pros the phone service was good in that it allowed phones to reach in multiple offices simultaneously. Cons We had chronic problems customer service was unable to fix making service no longer useable and we switched to another company. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) when we opened multiple offices, ring central was unable to have phones ring simultaneously at all at that time. (The have changed their software and con do it now) Review Source VM Victoria M. Agent Insurance Used the software for: 1-2 years ### "Victoria M" December 28, 2023 5.0 I don't have to be calling to trouble shoot every single day. Pros We rely on Nextiva every day and we have little to no issues with call distribution. Cons I can say that I am a person that receives many calls during the day, and I can go great number of days without any issues, but once in a while we have to delete cache due to many calls. Mostly that is fixed on my phone or by calling the Nextiva center. Review Source HC Harry C. Property Manager Management Consulting Used the software for: Less than 6 months ### "nextiva a new begining" March 28, 2024 5.0 Pros Everything would be the easy answer, it was easy to setup, received the phones much sooner the expected the installation was plug in and go. then came the service meeting and one on one. Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they gave you a contact number for customer solutions. when you have any question from how to to what does that mean get's answered during the call. FANTASTIC!!!! Cons There is really nothing that I don't like as yet with Nextiva.. I guess if I had to come with something I wish they had a better manual for the phones. Alternatives considered [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Reason for choosing Nextiva Nextiva had a better price and more usable options. There service program and implementation appealed to me as i don't always get it the first time. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) poor service they deleted my message by mistake and played a different message without telling me. they played the day message at night. They also could not help me with a new message. It was the time to go Review Source EC Emily C. Manager of Office Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Searched the Biggest Names and Nextiva was the Obvious Choice" December 18, 2023 5.0 We looked at Zoom, DialPad, RingCentral, and Nextiva. Nextiva had the best service, usability, and technical support. Zoom texting doesn't work for t mobile customers so Nextiva was our obvious next step. Cost is our #1 deciding factor when choosing a service so it's incredible that Nextiva met that along with giving us great support and usability. Pros Best thing is price. Then quality of service. Then usability/interface (we have 70+ people in all ranges of technology familiarity). Then the fact that Nextiva's support system is FAST and considerably knowledgable. They helped with porting, setting things up, and day-to-day use. Cons NA - I worked with Nextiva from sales to set-up to daily use and can't find an issue so far. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Zoom Phone no longer is able to text t mobile numbers. This has been an issue at least from mid September 2023 to Dec 18 2023 (and will likely extend into 2024). Review Source JK Jessica K. Executive Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Nextiva 2024" January 24, 2024 3.0 The app just need more work or updating. Pros The VOIP work great . It easy to use and manage Cons i have more issue on the app. We have to log out of it at least twice a day to properly use it. We cant clear phone logs. At this time i have over 1500 call and i cant clear them. I go under preference and hit clear all log and it does not work, I preform the health check and half the time it fails. Call are not able to be transfer in the app. In all if using the desk top it is great but the app really need to fix. Review Source SM Stacy M. Social Media and Office Admin Real Estate Used the software for: 2+ years ### "Great Product! Gamechanger for our office. " November 6, 2023 5.0 Pros We use Nextiva to route our phone calls for over 100 agents, 3 offices and two businesses. Nextiva support is always easy to access whenever we're trying to route the phones differently. The app makes it easy to pop in and turn on call forwarding to voicemail during inclement weather or other emergencies. Cons If the internet goes down, the phones do go down but that is rare for us. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.