# Page 8 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Nextiva

## Showing most helpful reviews

Showing 176-200 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TS

Tatum S.  
Call Center Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Why I like Nextiva!"

September 14, 2023

5.0

Customer Service is the best, wait time is never long, mostly everyone is very knowledgeable and helpful. Accounting could be a little better.

Pros

I love Unity! It offers everything you need for a Call Center. Once you get use to the navigation, it is easy to find what you need. Almost everything is customizable.

Cons

Some stuff is hard to find or it has to be built.

Reason for choosing Nextiva

Cost, features, support, staff.

Review Source

AS

Ace S.  
Sales Coordinator  
Wholesale  
Used the software for: 2+ years

### "Nextiva One - all phone solution"

September 27, 2023

5.0

I would give it an 9.

Pros

Feature set is incredibly comprehensive and caters perfectly to the needs of businesses of all sizes. From crystal-clear voice calls to video conferencing, instant messaging, and screen sharing, we have everything we need to stay connected with clients, partners, and team members. The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements. The Nextiva mobile app has been a game-changer for our team. It enables us to stay connected on the go, ensuring we never miss an important call or message. The app&#x27;s intuitive interface makes it easy to access all features, and it has become an essential tool in our day-to-day operations.

Cons

A few times I have experienced Lagging and need to reinstall the desktop app.

Review Source

DF

Damain F.  
Finance Director  
Automotive  
Used the software for: 2+ years

### "Exceptional Customer Support"

November 6, 2023

5.0

Nextiva VOIP offers a plethora of features that cater to the diverse needs of businesses. From call routing and auto-attendants to video conferencing and voicemail transcription, the service covers all bases. The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams.

Pros

Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or exploring advanced features, Nextiva's support staff is there to guide you every step of the way

Cons

Nextiva VOIP stands out as a superior choice for businesses seeking a reliable, feature-rich, and user-friendly communication solution. Its intuitive interface, excellent voice quality, diverse features, outstanding customer support, reliability, and scalability make it a top contender in the VoIP market

Review Source

WJ

Wally J.  
Logistics coordinator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Nextiva review"

September 14, 2023

5.0

Pros

We rely on Nextiva Business Phone Service to handle our communication challenges, enhancing teamwork, ensuring customer satisfaction, and keeping our team connected, no matter where we are. Nextiva's feature set aligns perfectly with our communication needs, making it an integral part of our daily operations.

Cons

getting help from customer support took longer than we'd like. Fixing these things would make Nextiva even better and keep users happier.

Review Source

AM

Alexandra M.  
Manager of Portfolio Assets  
Real Estate  
Used the software for: 6-12 months

### "Great Product and Easy to Use!"

November 27, 2023

5.0

Very positive experience for the reasons listed above!

Pros

Pricing is excellent - much better than competitors! Also their invoicing is clear and not difficult to figure out - even with multiple accounts and locations over 100+ users!

Cons

The only thing I can think of is that the customer portal is not as intuitive as I would like it to be.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Their customer service was lacking - nothing was proactive, only reactionary and their pricing was out of control.

Review Source

PL

Patrice L.  
System Analyst  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Nextiva Feedback"

September 19, 2023

5.0

It is a really nice product.

Pros

The look and Navigation is really nice; you can use as a soft phone and not always have to have the physical phone.

Cons

The Updates as they are setup with my company require an Admin to login in and accept the updates; if the updates aren't applied the connectivity to Nextiva doesn't work properly; you can't hear others on the phone; need to restart & update in order for the service to work properly.

Switched from

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

We had a Project Manager that suggested we try Nextiva to improve our communications and save on cost

Review Source

BH

Bella H.  
Community Relations Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Nextiva has improved our services! "

September 13, 2023

5.0

Overall, I love Nextiva, and I really can't complain. Nextiva has improved our communications at work.

Pros

I love how we only need one phone number. The app is amazing and you can answer phones even if you are not at your desk. It also improved invoices. Before we needed so many service providers to cover all our 80 offices, and now we only need Nextiva.

Cons

While Nextiva generally provides good call quality, sometimes in certain geographic locations or with specific internet connections, I have experienced call quality issues, such as dropped calls or audio problems, but I believe that is something that also happens to other services.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/)

Because I had to deal with so many companies, and they did not have an app like Nextiva.

Review Source

TS

Tom S.  
President  
Market Research  
Used the software for: Less than 6 months

### "Nextiva - Great Value"

April 24, 2024

5.0

Excellent. Easy to install and configure the phone app. Would recommend.

Pros

I liked that I could port my voice and FAX numbers without additional charge. The base pricing is excellent ... better than their competitors. Onboarding was excellent. Very satisfied!

Cons

After onboarding, there were some voicemail settings that had to be tweaked, but not a huge deal. I wish the FAX interface was a part of the APP and not a separate web-based platform, but again, easily worked around.

Alternatives considered

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[eFax](https://www.capterra.com/p/174254/eFax/)

Reason for choosing Nextiva

Porting existing numbers was free and Nextiva was much lower cost.

Switched from

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

Their cost was way too high for the services I was receiving.

Review Source

GB

Gary B.  
CEO President  
Information Technology and Services  
Used the software for: 2+ years

### "Great VoIP"

November 28, 2023

5.0

I've been very happy with their system and support.

Pros

I've used 4 other VoIP providers and was never happy, with Nextiva I've stayed with them for over 5 years and not looking to leave.

Cons

Only complaint is their voicemail is sent via email in a non-standard format, but I can easily call in via the phone and hear it easily.

Reason for choosing Nextiva

Phone people were quick and accurate with info.

Switched from

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

Because RingCentral is the scammiest company with the worst support. At one point, my 800# was down for 2 weeks due to a mistake on their end and they even told me a number I've owned for 30 years was lost for good. Only a letter from a lawyer got them to find it.

Review Source

RK

Rob K.  
Insurance Agent  
Insurance  
Used the software for: 2+ years

### "Solid performance with useable features. "

April 3, 2024

5.0

Great. They've helped us do more with less.

Pros

Call routing, mobile usage. Being able to keep the calls coming in and being handled when they need to be, from wherever we are is key.

Cons

Some setup can be less than intuitive but support is very helpful.

Review Source

Jorge V.  
Business Owner  
Insurance  
Used the software for: 6-12 months

### "Phone system for my business"

March 28, 2022

5.0

If you spend some time with support and cofiguring then it's a great product. It does require some time to get it fully configured how you want it to work.

Pros

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM. Their customer support has been great as well.

Cons

Took a bit of work to get it up and running from the beginning.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reason for choosing Nextiva

Pricing and the extra toll-free minutes that was offered.

Review Source

Response from Nextiva

January 11, 2023

Hello, Jorge V. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva thus far and appreciate the feedback. Should you need anything, don't hesitate to reach out. Thank you.

SD

Savannah D.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "HealthLink Review"

April 25, 2024

5.0

Pros

I enjoy the ease of access and that I can make call and send messages from my desktop and on the go. It’s fairly easy to use and I haven’t had any issues with it.

Cons

I would like to be able to be logged into multiple accounts at once that I can toggle in between

Review Source

CB

Christina B.  
CFO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Happy Customer"

December 12, 2023

5.0

Overall we have been happy with the service and features offered by Nextiva.

Pros

The think I like the most about Nextiva is that they understand what features are important to help customers work efficiently. Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected. I also like having access to my voicemails directly in my email inbox!

Cons

The implementation process was not what I expected. I thought that Nextiva would handle the heavy lifting but was surprised to find out that we were in charge of everything like switching out old phones and connecting the new ones in our offices. The representative assigned to us was very responsive but if you are not tech savvy or have technical staff this will be difficult and time consuming.

Reason for choosing Nextiva

My discussions with Nextiva and recommendation from our IT provider helped us choose Nextiva.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

We were unhappy with Mitel services and cost.

Review Source

VR

Verified Reviewer  
Country Profile Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Horrible phone service & customer service was a nightmare!"

August 21, 2022

1.0

Overall this company is not run properly and i cannot recommend their services at all.

Pros

Initial setup was easy. The prices were fair.

Cons

After about 9 months of service, we started experiencing issues with our phones not working. Then when we tried to troubleshoot with customer service, we found them unhelpful and unwilling to send us new phones even though we made all attempts to correct the issue by replacing our internet router and spending hours on the phone trying their "troubleshooting" methods. After 6+ months, we finally gave up on trying to fix the phones and dealt with taking calls through the app only. When we tried to get out of our contract early, they would not agree and still would not assist resolving our phone problems. We ended up paying penalties to cancel our contract. Customer service was slow to respond and also unwilling to forward our calls to higher up management.

Review Source

Response from Nextiva

August 24, 2022

Hello there. Thank you for taking the time to leave us your review. We're really sorry to hear about your experience with our services. We'd love to connect and get your issues escalated further so we can provide you with assistance. Please reach out to us at hello@nextiva.com and we'll make sure to have our team follow up with you ASAP. Thank you.

CD

Curt D.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great Product | Superior Customer Service"

April 23, 2024

5.0

Overall very satisfied with the level of service and professionalism.

Pros

I mostly appreciated the ability to have a team member help me with the set up process as well as knowing they are always there to help with any questions or changes.

Cons

Working out a few minor issue, mostly on my end just because I am still learning the system.

Review Source

KK

Keith K.  
CFO  
Printing  
Used the software for: 2+ years

### "Great Telephone Option"

December 18, 2023

5.0

Our experience with Nextiva has been great. Easy installation, great support, capabilitiies meeting our needs/

Pros

Easy to set up, great support in programming initial installation.

Cons

No significant cons. Had a few app issues but all were resolved.

Reason for choosing Nextiva

Cost, installation support and easy setup

Switched from

[AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/)

Significant lower cost and better options

Review Source

BJ

Bonnie J.  
Litigation Paralegal  
Law Practice  
Used the software for: 2+ years

### "Most critical function of the office"

October 23, 2023

5.0

Pros

I like that I can answer and make calls no matter where I am. I have a desktop phone at my home that mirrors my office phone and I can use it as if I am at the office

Cons

The mobile connectivity. I drop calls, or they do not ring on my cell phone when the call rings on my co-workers cell phone. The Nextiva One desktop app is a little awkward with the messaging part interoffice

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reason for choosing Nextiva

my local sales rep was fantastic

Review Source

JE

JR E.  
Owner  
Telecommunications  
Used the software for: 2+ years

### "Nextiva UcaaS"

December 5, 2023

5.0

Pros

Feature Rich, lots of value for the cost.

Cons

Not all features, systems and options are found in one place.

Review Source

FR

Fabio R.  
Director of Brokerage Support  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "I like it. Have been using it for almost 2 years now."

September 18, 2023

5.0

It has been great overall. It does what we need it to do and offers flexibility and ease of use.

Pros

Nextiva offers a lot of flexibility as far as has call routing, group flows. It has very useful reports available. Very easy to set up new users.

Cons

It used to take a bit of time for customer service to help with issues but this has greatly improved. I am pretty happy about it at the moment. For some reason, the mobile app is not available in my country (Colombia).

Switched from

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

Nextiva looked like a better fit for our company. It has certainly proved more useful for me as manager of a mid sized team.

Review Source

MC

Mariangel C.  
Customer service representative  
Furniture  
Used the software for: 6-12 months

### "Nextiva has truly transformed the way we communicate and collaborate"

November 1, 2023

5.0

Pros

I've been using Nextiva for my business communications, and I couldn't be happier with the service. Nextiva's unified platform simplifies our communication needs, and the voice quality is excellent. It's highly reliable, even for remote work, and the scalability ensures we can grow without any hassles. The advanced features and top-notch customer support have been a game-changer. Plus, it's cost-efficient, and the security measures provide peace of mind. Integrations with other tools are seamless, and the user-friendly interface makes it a breeze for our team. Nextiva has truly transformed the way we communicate and collaborate, and I highly recommend it.

Cons

One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small businesses or startups with tight budgets. While Nextiva offers a comprehensive set of features and excellent customer support, the pricing can be a bit higher than some competitors, which might make it less cost-effective for businesses with limited financial resources. It's essential to weigh the value of the features and services against your budget to determine if it's the right fit for your specific needs.

Review Source

MG

Michael G.  
Customer Service Representative  
Apparel & Fashion  
Used the software for: 6-12 months

### "Mike Gralla's Review of Nextiva - Capterra"

September 13, 2023

5.0

GREAT! Gets the job done, easy to use and navigate, though I cannot see myself recommending this product to someone in conversation. I would not be in the position to make the overall decision to use this as opposed to other competitors who may offer similar services.

Pros

\*Ease of access\*Layout and accessibility features\*Color coding; clear and concise text displays\*Total management of calls and/or text messages in clearly-defined spaces

Cons

\*Difficult to locate where my voicemails are\*Needs to be more interactive, maybe improve on the animations Operating system needs to be more interactive

Review Source

SS

Sondra S.  
Policy & Client Service Administrator  
Insurance  
Used the software for: 2+ years

### "Chat Support for Phone Issue"

September 15, 2023

5.0

See comment above

Pros

Recently I tried to make phone calls from our office lines and got a message stating "this call is forbidden". So I reached out to Nextiva via chat support and \[sensitive content hidden\] was extremely helpful. She took some information, did some research and work on her side, and before I knew it the phones were rebooting and available to make and receive calls again. I love the option of being able to us chat support because it gives me the option to work on other things while Nextiva does what they need to do to help with my problem. I had my phone back up and running within a few minutes. Thank you Nextiva!

Cons

Nothing! They are always very fast, friendly, and helpful!

Review Source

EK

Ed K.  
Install Service Coordinator  
Telecommunications  
Used the software for: 2+ years

### "Great Support"

November 27, 2023

5.0

Pros

Nextiva support is the best of all are hosted providers. They answer the support line quick and no automated attendant to confuse which department to go to. All the support technicians are well qualified to resolve the issue quickly and get it right the first time.

Cons

Really nothing, Everything thing went smoothly and quickly. Communication with the personnel was fine

Review Source

DS

David S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Service and Pricing"

September 22, 2023

5.0

Fantastic!

Pros

We have enjoyed consistent and quality service. We shopped around and for the price, Nextiva couldn't be beat. We're planning to look at some of the other technologies Nextiva has to offer.

Cons

There wasn't much to dislike. It was a bit daunting initially having to provide all the details about how we wanted called to route and the features we wanted to use but they walked us through all that easily.

Reason for choosing Nextiva

First off, Price. Then it was the feature set and the people we ended up working with. A great decision on our part for sure.

Review Source

LW

Leila W.  
Operations Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Do not go with Nextiva"

August 20, 2020

1.0

Look elsewhere!!! You think this review is long, wait until you have to be on hold…now that’s long!! My small non-profit organization had Nextiva and we really wanted to communicate via text messaging. We do not have a brick and mortar building so it is just me operating mostly from my cell phone and occasionally via PC. WELL...in order to text, you have to go to your PC, create a contact, add all of their information in, save their phone number with the nextiva sms info, then go back to your phone, pull up messaging , find that one, and THEN you can text. I called around, found another company that had the capability of just SIMPLY texting. I reached out to Nextiva to tell them to expect a port over request from the other company and asked if the port happened a few days after the bank draft to them, would I be able to get a refund. They guy stated, he thought that would be no problem, gave me a ticket number and said someone would call me within 24/48 hours. So at that time, I decided to continue on with the new company. At least 9 days later, a customer support person called, I explained the whole thing to her, she said she could waive the bank draft and then tried to offer me a price break to stay. She then called me back that afternoon or the next morning and told me I was in a contract and she could not waive any fee and would in fact charge me for the 3 more months on the contract. If the first guy would have reminded me, I would have waited it out. When I

Pros

It was ok for what it did, but texting was very cumbersome and a round about way to get there.

Cons

Could not text from cell unless you went to PC, created a contract, then back to your cell and then you could text.

Reason for choosing Nextiva

Who knows now!!

Review Source

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