# Page 9 | Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Nextiva the right Business Phone Systems solution for you? Explore 918 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175788/Nextiva/reviews --- Nextiva 4.6 (918) [View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Nextiva ## Showing most helpful reviews Showing 201-225 of 918 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MARIO F. Owner Retail Used the software for: 2+ years ### "Nextiva 4eva" October 6, 2021 5.0 Excellent Pros Everything, easy to use, user friendly features Cons Conference calling, sometims calls drop. Reason for choosing Nextiva Nextiva was the best option Review Source Response from Nextiva January 18, 2022 Hello Mario, thank you for your review. We're happy to hear that you've found the Nextiva system easy to use. We appreciate your feedback on conference calling ad calls dropping. We'd like to help resolve this for you. Please email us your contact information at hello@nextiva.com, and we'll have our team reach out ASAP. BS Brian S. IT Admin Industrial Automation Used the software for: 2+ years ### "False Reviews, Deceptive Company, Stay far away" November 6, 2020 1.0 Nextiva is deceitful and fraudulently renew contracts without notification or clients’ consent. They force you into a forever constant renewal that matches your original contract and will force for a termination fee which is equal to the remainder of your contract. When disputing their renewal no one with authority will reach out and continue to bill your card on file. Stay far away from this company, their service is spotty and will attempt to lock you into an Auto-renewal trap. Do the research on Nextiva, these are ongoing issues like many others are having. Make sure to do your research, other review sites are warning of individuals or entities associated with or having interest in Nextiva have been reporting fake and inauthentic reviews to increase their reviews score. As stated before, just stay away from this company, there are many of other reputable companies that won’t waste your time and money. Pros Cloud based service to allow phones used anywhere from office to home office. However, this is the same with other providers. Cons 1\. Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. 2. Forever ongoing contract auto-renewals without notifications to the client. 3. Account representative do not return calls or emails when within 3 months of contract ending. However, are available once the Auto-renew your contract. How convenient for them. Review Source Response from Nextiva December 16, 2020 Hello Brian, we appreciate you making us aware of your experience. We're sorry to hear you've had trouble with calls dropping, the contract renewal, and getting timely responses from our team. We want to resolve these issues for you and make this right. KM Kevin M. Financial Analyst Real Estate Used the software for: 2+ years ### "Great customer service & support" March 1, 2024 5.0 Pros It is very quick and easy to get in touch with customer support team at Nextiva. I had an issue with one of the new desktop phones I setup in my office, called up Nextiva and they had fixed the issue within 15 minutes. The service rep I spoke with, Dillon, was very friendly, courteous, and knowledgeable on how to address our problem. Cons I don't have any complaints at this time. Anytime I've had an issue with our Nextiva account, or any associated devices, it has always been quickly remedied by their team. Review Source GP Gabe P. Logistics coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Calls quality are great" September 13, 2023 5.0 Pros We turn to Nextiva Business Phone Service to handle our communication challenges. It boosts teamwork, keeps our customers satisfied, and keeps our team connected, no matter where we are. Nextiva's features are just what we need for communication, and it's a fundamental part of our daily operations. Cons There were hiccups that messed up our chats, and the video calls weren't always perfect. Plus, getting help from customer support took longer than we'd like. Fixing these things would make Nextiva even better and keep users happier. Review Source JC Joseph C. Manager Automotive Used the software for: 1-2 years ### "Best Video Group Chat To Use" November 3, 2023 5.0 Pros Was very easy to set up live meetings with everyone from different locations at the same time. Cons I have not experienced and negative feed back from others using Nextiva. Everyone seems very pleased. Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) You get what you paid for with other cheaper companies. Nextiva was so helpful with customer service than the other company I have used. Review Source JL Joshua L. Telephony Administrator Insurance Used the software for: 2+ years ### "The last phone system you will need" September 13, 2023 5.0 Outside of some billing glitches, Nextiva has been great to work with. If I need assistance from them I have a dedicated support staff assigned to my account and I can talk to someone right then. Or I can email them and have a response within an hour. Pros From a management, and user standpoint I love the fact that all of our offices are tied together with one phone system. Office A can dial the extension of a user at Office B which is hundreds of miles away and its considered an inter office call. No more dialing the full 10 digit phone number. This is also helpful with transferring calls between offices. Cons I wish there was an option that when I call a user within our company via extension it wouldn't display my direct extension, but instead display the extension for our helpdesk. This would prevent users from calling me directly when they should in fact be calling our helpdesk. Review Source AP Anthony P. CEO Information Technology and Services Used the software for: Less than 6 months ### "Very Satisfied Customer" February 21, 2024 5.0 My overall experience has been wonderful. Pros Throughout the onboarding process, the onboarding team treated my account as if it were their own. Cons The mobile app is very buggy and needs some work. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Nextiva We decided on Nextiva based on the reviews. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Because Ring Central was horrible. There was nothing good about our experience with them. Review Source TW Travis W. IT Admin and Support Consumer Goods Used the software for: 1-2 years ### "Excellent VoIP Service" December 6, 2023 5.0 Wonderful customer service interactions, excellent resources for learning the system, and fairly comprhensive features for what we were doing, which was primarily call center for customer service, but also day-to-day office phone calls. Pros Nextiva was very easy to setup, thanks to the very helpful onboarding staff. We had 8 hard phones when we initially got the service, and they walked me through every step of setup for the first several phones until I got the hang of it. Excellent customer service and support. Cons There were no issues I was aware of with the service. Switched from [OnSIP](https://www.capterra.com/p/158706/OnSIP/) The quality and performance from OnSIP was flagging after having used them for years. We were getting a lot of dropped calls, disconnects and issues with headset integrations. Review Source JB John B. Purchasing Packaging and Containers Used the software for: 2+ years ### "Allied Packaging Communication" April 5, 2024 4.0 Over all, the system functions nicely. The PolyEdge 550 is an awesome product . I'm recommending this to my other coworker. Pros Functionality, mobility and it's #1 customer support. Cons Nextiva One app. I dreaded having to use this on a daily bases. Review Source CG Chris G. Director of Operations Building Materials Used the software for: 1-2 years ### "Best Customer Service in the VOIP Business!" November 29, 2023 5.0 Overall, the experience with Nextiva has been great. It has improved the efficiency and professionalism of our business. Pros Nextiva's customer service team is truly unmatched. We made the switch from AT&T after 30-years and have been so impressed with everyone we've dealt with at Nextiva. Cons The onboarding process could use some improvements as it is quite overwhelming for someone who does not work in the VOIP business. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Nextiva We ultimately chose Nextiva over competitors because of the features offered, the reviews we read and most of all the great support that was provided prior to signing up with Nextiva. They were happy to demo the product, answer all of our questions and were very patient. Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) AT&T was becoming very unreliable and their customer service was awful. Review Source AH Amy H. Facility Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "VoIP that is user friendly " December 28, 2023 5.0 We are very pleased with Nextiva! As the administrator of the account, it has been easy to add new users and make adjustments. Pros Customer Service has been outstanding. We have had very few issues; however, when we have had problem, it has been resolved very quickly. We are using it integrated with Teams - so there is one less log in for staff. Cons They way we are using the system does not lend itself to pulling out the call data we had hoped to get. It is possible for an additional cost per user per month. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Our provider was not going to support Webex going forward so we had to make a switch. Review Source KP Kat P. Administrative Assistant Religious Institutions Used the software for: 1-2 years ### "#1 Phone - Nextiva" August 30, 2022 5.0 We all love the Nextiva phone service. So easy to use, no issues with connectivity, service and support are fantastic. Pros Ease of integration, ease of use, I control messages incoming and outgoing. Support is amazing, anytime day or night. Sales was not pressuring. Very easy to communicate our needs with great results. Cons There is nothing we don't like. Everything is great! no issues with connectivity or support service. Reason for choosing Nextiva Price, Quality, time to install, features, support service. Review Source Response from Nextiva January 11, 2023 Hello, Kat. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva thus far and appreciate the feedback. Should you need anything, don't hesitate to reach out. Thank you. PL Princess L. Owner Insurance Used the software for: 1-2 years ### "There when you need them " April 2, 2024 5.0 I switched from another VOIP company to this one because when there was a problem, there was no one there to help me. I had phone problems and the phone company was not able to help me, I could not run a business with no phone service. since then I switched to Nextiva and I’ve never had this issue. Someone is always there to make sure I have phone service so I can run my business. Pros Whenever there is a problem, I call and someone is there to help me. Cons The application is not the easiest to deal with but it functions, and they are continuously making improvements. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) No customer support was available with Vonage Review Source MP Miguelina P. Paralegal Law Practice Used the software for: 1-2 years ### "Amazing Experience" September 14, 2023 5.0 Excellent! Nextiva is easy to use and functional; you can use it on your laptop, phone, or cellphone. I only have good things to say about Nextiva because my whole experience has been great. Pros I like that Nextiva is very easy to navigate and set up. Up. Takes no time to set up all the phones. The function to copy and paste the numbers is practical and helpful. Cons I would like to see incorporated in the app the function of answering multiple calls at the same time and parking a call. Review Source VR Verified Reviewer President Information Technology and Services Used the software for: 6-12 months ### "VoIP for Business" September 13, 2023 5.0 Pros Customer service makes Nextiva stand out above the rest. From sales to implementation to support our experience with Nextiva has been great. The phone service has been consistently reliable since we signed up and we've pleased with the move to Nextiva. Cons The mobile app on the iPhone works, but still needs a little more development to be as reliable as the desktop app. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Review Source VV Vitalii V. System Administrator Automotive Used the software for: 1-2 years ### "Perfect telephony service" November 27, 2023 5.0 Satisfied with site and application usage, amazing support team. Pros The support team have shown a deep understanding of our needs and have been able to provide solutions that are both effective and innovative. Cons Mobile applications are not available in PlayMarket/AppStore in other counties. Need to download them from other sources. Review Source JD Jennifer D. Ceo Accounting Used the software for: 1-2 years ### "Not worth the price " June 4, 2023 2.0 overall i was disappointed with the service but thought switching services would be too much of a hassle. well, i can honestly say switching services as been the best decision for us. our new provider runs circles around Nextiva and their terrible service. i should have switched much sooner. Pros What I liked most about Nextiva is that gave me the ability to have my calls routed to my cell Cons Call service was extremely spotty. People always complained it was hard to hear me or the calls wouldnt come through entirely. The text messages were always delayed in sending and receiving. The customer support was slow and their contracts auto-renew without notice. Review Source Response from Nextiva June 6, 2023 Hello, Jennifer. Thank you for taking the time to leave us your review. We appreciate your feedback and are sorry to hear about your experience with our services and that it ultimately led you to switch to another provider. If there's anything we can still be of assistance to you, please feel free to email us at reviews@nextiva.com and we'll get back to you ASAP. Thank you. JJ Joanne J. Office Manager Education Management Used the software for: 2+ years ### "Nextiva Support excellent. " November 27, 2023 5.0 I have had a great experience, and my \[sensitive content hidden\] is the best. I can call him anytime and always there to help. Pros Easy to use. Tons of features. Easy to deploy. Customer support always helpful. Cons Sometimes if your internet goes down then the phone system goes down but once internet is up the phone system is up and running quickly. Reason for choosing Nextiva Salesperson \[sensitive content hidden\] very detailed and explained everything. Was with us every step of the way. Pricing and features that we needed. Switched from [USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/) Our \[sensitive content hidden\] explained the differences and I did my research. Review Source KC Kelsea C. Secretary Mechanical or Industrial Engineering Used the software for: 2+ years ### "Love Working with Nextiva!" September 19, 2023 5.0 Nextiva has been very helpful to our business as we have set up different departments and have different voice message boxes for each department. This is great for businesses that are departmentalized. This reduces all calls coming in at once and helps keep the business organized. Pros I love the polite people I get over the phone in customer service. They are very nice and open to helping me in whatever I need help with. Cons I do wish Nextiva would have a program to where we can make changes to our holiday inboxes instead of having to call in. Sometimes things will get messed up after I called to get it set up and I will have to call again. Review Source MH Miranda H. Office Manager Medical Practice Used the software for: 2+ years ### "Rejuvenated Medical Spa " April 4, 2024 5.0 Pros Easy to use and customer service is always very helpful and resolves the issues that same day. The ability to filter whose phone rings for incoming calls or not is great! Not everyone needs to have their phone ringing all day long. Cons Sometimes have to wait awhile on the chat for a representative but when you get connected they always resolve the issues fairly quickly. Review Source MN Mary N. IT Director Civic & Social Organization Used the software for: 1-2 years ### "Nextiva helps business run smoothly" April 15, 2024 5.0 I like Nextiva as a phone service. My users are always moving and I have been able to setup phones in the admin office and distribute them in other buildings with ease. Pros Ease of moving phones around in our Network. Cons The texting is not working for us yet. We tried to set it up, but it seemed like it would be difficult to manage. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Our old system was tedious to administrate. Review Source ET Erin T. Sr. Data and Systems Manager Events Services Used the software for: 1-2 years ### "Easy Admin Console" April 3, 2024 5.0 Pros What I like most is the ease of use of the administrative console. New user set up is easy. Cons I do not like the managing of call history. I also do not like the hold times for support. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Pricing was our main reason for switching. Review Source NZ Nick Z. Sales Manager Telecommunications Used the software for: 1-2 years ### "Implementation" November 30, 2023 5.0 We were very pleased with the overall expirience. Pros The knowledge and patience of the representatives was very impressive. They explained everything clearly and was very easy to understand. Cons There were no negative aspects to the whole operastion. Switched from [Blueface Unified Communications](https://www.capterra.com/p/214285/Blueface-Unified-Communications/) Blueface is going to discontinue their services. Review Source IG Issac G. President Medical Practice Used the software for: 1-2 years ### "Very happy with the product!" January 8, 2024 5.0 Overall I am very satisfied with Nextiva. Pros What I like about the Nextiva phones is that they are simple to use. While the initial deployment is a bit challenging, they have a support team that handholds you along the way to ensure the phones are set up to my standards. Cons Sometimes, there are times when there are long wait times for the support team. Review Source AA Armando A. Marketing Manager Legal Services Used the software for: 2+ years ### "Call Tracking" April 7, 2024 2.0 Pros The pricing, compared to other platforms, this is always a good option for small companies with teams with no more than 10 people and at very early stages of growth. Cons While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies. Call tracking and being able to fully pinpoint where the action happens is a must, and Nextiva needs to work more in this area. Alternatives considered [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.