# Nextiva Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Nextiva Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Nextiva Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/175788/Nextiva --- # Nextiva Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 7, 2025 Written bySabrina Khoulalène Sabrina Khoulalène [See bio & all articles](https://www.capterra.com/resources/author/sabrina-khoulalene/) Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Sabrina Khoulalène](https://www.capterra.com/resources/author/sabrina-khoulalene/) Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Nextiva Nextiva Overview: ### Key takeaways Insights from verified Capterra reviews Nextiva is a VoIP call center platform popular among small businesses in insurance, construction, and real estate. It streamlines call management with tools like voicemail-to-email and custom call routing. Setup is quick, and reliability is strong. Watch out for contract rigidity and occasional app glitches, but overall, it delivers dependable performance. ### Our verdict It fits teams needing a dependable VoIP solution with flexible call controls and straightforward onboarding. Microsoft Outlook and Teams integrations benefit firms already operating in the Microsoft ecosystem. Expect some mobile app issues and contract rigidity, but most users report smooth operations once configured. Top alternative Featured Overall rating Based on 914 user reviews Reviews sentiment Positive 91% Neutral 4% Negative 5% Pros & cons Intuitive and flexible user experience Comprehensive business communication platform Frequent technical glitches and delays Opaque and restrictive contract practices Starting price $25 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nextiva?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.nextiva.com/&name=Nextiva) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nextiva 4.6 (914) VS. [4.6 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting Price $25 Per User, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (900) Ease Of Use 4.6 (697) Value For Money 4.5 (820) Value For Money 4.5 (677) Customer Service 4.6 (857) Customer Service 4.4 (647) ## Nextiva alternatives Nextiva may not fit if your team needs a more intuitive interface, flexible contracts, or deeper analytics. Firms seeking advanced call center controls or broader integrations beyond Microsoft may want to consider other options. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Highest Rated [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) ## Who uses Nextiva? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and flexible user experience 89% positive reviews out of 166 Most reviewers find ease of use important, highlighting customizable interfaces and straightforward navigation for all users. Jessica D VP, 2 - 10 employees. "It has been so easy using Nextiva, I love that we can route workflows, teams and users all from an easy click. " Frequent technical glitches and delays 46% negative reviews out of 119 Some reviewers describe recurring bugs, slow updates, and unresolved problems impacting system reliability and support response. Kiara M Office Management , 11 - 50 employees. "The long wait times that are sometimes present when trying to resolve an issue." Comprehensive business communication platform 97% positive reviews out of 59 Reviewers feel communication is seamless, efficient, and adaptable for internal and external business needs. Lilian E Operations Manager, 201 - 500 employees. "Overall, Nextiva has helped us have seamless communication with our customers and carriers, improving our productivity" Opaque and restrictive contract practices 77% negative reviews out of 61 Most reviewers report contract issues, including auto-renewal, confusing terms, and difficulty canceling or adjusting agreements. Sean S Owner, 2 - 10 employees. "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract" Consistent and dependable service 95% positive reviews out of 44 Most reviewers describe service reliability as a major strength, ensuring stable, high-quality business operations. Mariangel C Customer service representative , 51 - 200 employees. "It's highly reliable, even for remote work, and the scalability ensures we can grow without any hassles." Limited and unreliable texting features 53% negative reviews out of 59 Some reviewers indicate text messaging lacks MMS, has delays, and presents setup challenges for business communication. Gary A Project Manager, 2 - 10 employees. "Setting up the texting capability wasn't as easy and clear cut as I understood from the sales group." ## Nextiva's interface The interface is practical on a desktop but can feel clunky on mobile. You may need to log out to fix glitches, and clearing call logs or navigating call flows can be cumbersome. 2+ Sabrina Khoulalène The desktop app covers daily needs, but mobile users may face slowdowns—frequent logouts and call log issues can disrupt busy days. Ease of Use 4.6 (900) 4.6 Based on 900 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Sabrina Khoulalène Nextiva’s highest-rated features keep teams connected, streamline call handling, and support remote work, reducing friction in daily communication. Features 4.6 (887) 4.6 Based on 887 reviews These Nextiva features were rated highest by verified reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. VoIP 4.4 (84) 84 reviewers rated this feature Flexible calling from any location, supporting remote and hybrid work. Setup is fast and the call quality is reliable. Voicemail 4.4 (390) 390 reviewers rated this feature Convert voicemail to emails with audio and transcripts. Users appreciate easy access and organized storage. VoIP connection 4.3 (203) 203 reviewers rated this feature Stable audio across devices, few dropped calls, and simple setup for distributed teams. Call routing 4.2 (409) 409 reviewers rated this feature Customizable call flows by rules or hours. Mobile integration is noted, but setup can be complex. Online voice transmission 4.0 (145) 145 reviewers rated this feature Clear voice quality, even on international calls. Call logging 3.9 (129) 129 reviewers rated this feature Tracks all calls for follow-ups. Users like caller ID accuracy, but some find logs confusing during transfers. Video conferencing 1.6 (28) 28 reviewers rated this feature You’ll likely skip this feature if your team already uses Zoom or Microsoft Teams. Limited plan access and unclear setup makes it less practical for small teams. Fax management 2.8 (27) 27 reviewers rated this feature HIPAA-compliant e-faxes can save costs, but expect limited functionality. Missing progress indicators and tricky access controls make managing fax settings harder than it should be. Chat/messaging 3.0 (80) 80 reviewers rated this feature You might run up against inconsistent performance, difficulty deleting messages, and message loss when saving contacts. While the SMS/MMS support is praised, others find the feature underused or confusing to configure. Workflow automation 0 reviewers rated this feature Build automated journeys using triggers and rules to guide customer interactions. AI-powered bots 0 reviewers rated this feature Real-time bots handle common questions and route calls, easing manual workloads. Secure payment processing 0 reviewers rated this feature Agents can process payments securely during calls, supporting compliance and improving cash flow. CX analytics 0 reviewers rated this feature Track customer experience across support, sales, and operations to refine workflows and drive satisfaction. HIPAA voicemail-to-email 0 reviewers rated this feature Encrypted voicemails and attachments can be sent securely via email. (October 2024) Messaging in Mini View 0 reviewers rated this feature Send and receive messages from the desktop app’s Mini View, including sharing files and emojis. (July 2024) Draft preservation 0 reviewers rated this feature Message drafts are saved, so users can resume conversations without losing content. (October 2024) Bulk actions/swipe gestures 0 reviewers rated this feature Their mobile app now allows batch deletion, marking as read, and quick swipes for faster management. (October 2024) All key features (116) Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager 0% of 0 reviewers... Define levels of authorization for access to specific files or systems 58.33% of 12 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 57.89% of 19 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. 100.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users 0% of 0 reviewers... Real-time bots handle common questions and route calls, easing manual workloads. 0 reviewers rated this feature System alerts about the need to escalate an issue or request 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 62.29% of 175 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 100.00% of 1 reviewers that rated this feature as important or highly important Ability to make voice calls within the system 78.95% of 19 reviewers that rated this feature as important or highly important Record audio and/or video 0% of 0 reviewers... System that automatically dials calls 0.00% of 1 reviewers that rated this feature as important or highly important A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. 81.82% of 11 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules 100.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls 60.16% of 128 reviewers that rated this feature as important or highly important Compare key metrics for the business against prominent players in the industry 100.00% of 1 reviewers that rated this feature as important or highly important Their mobile app now allows batch deletion, marking as read, and quick swipes for faster management. (October 2024) 0 reviewers rated this feature Track and manage schedules and meetings via an integrated calendar 66.67% of 3 reviewers that rated this feature as important or highly important With this capability, you can efficiently manage call queues, monitor teams, and customize workflows. Reviewers appreciate real-time management, detailed dashboards, and professional customer experience, though some mention setup and support can be slow or confusing. 60.58% of 208 reviewers that rated this feature as important or highly important Facilitate virtual conferences that connect multiple people remotely 82.14% of 28 reviewers that rated this feature as important or highly important Tracks all calls for follow-ups. Users like caller ID accuracy, but some find logs confusing during transfers. 129 reviewers rated this feature Listen to live phone conversations for the purpose of training and assessing agent performance 58.87% of 141 reviewers that rated this feature as important or highly important Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call 0.00% of 1 reviewers that rated this feature as important or highly important You get call recording for quality assurance, training, and compliance. Reviewers appreciate easy access, reliable recordings, and helpful search capabilities, though some mention delays in availability, licensing requirements, and occasional interface quirks. 56.06% of 198 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls 0% of 0 reviewers... Customizable call flows by rules or hours. Mobile integration is noted, but setup can be complex. 409 reviewers rated this feature Schedule date and time for callbacks/follow-up calls or reminders 0.00% of 2 reviewers that rated this feature as important or highly important View caller ID details such as name and number and determine how to respond by prioritizing or blocking it 66.67% of 6 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources 71.43% of 21 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages 0% of 0 reviewers... You might run up against inconsistent performance, difficulty deleting messages, and message loss when saving contacts. While the SMS/MMS support is praised, others find the feature underused or confusing to configure. 80 reviewers rated this feature Provides a channel for team members to share media files, communicate, and work together 50.00% of 8 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 0.00% of 1 reviewers that rated this feature as important or highly important Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction 150.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls 56.30% of 119 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 0% of 0 reviewers... Manage, organize, and store contact information 42.86% of 7 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0% of 0 reviewers... Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. 83.33% of 12 reviewers that rated this feature as important or highly important Tool to send questionnaires to customers to gauge feedback 0% of 0 reviewers... Alter the layout and content of reports 50.00% of 2 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 33.33% of 3 reviewers that rated this feature as important or highly important Track customer experience across support, sales, and operations to refine workflows and drive satisfaction. 0 reviewers rated this feature Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Analyze survey results via statistical testing or crosstabs directly within the software 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications 50.00% of 4 reviewers that rated this feature as important or highly important Message drafts are saved, so users can resume conversations without losing content. (October 2024) 0 reviewers rated this feature Assemble applications and processes by dragging over and arranging pre-built components 50.00% of 2 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 100.00% of 1 reviewers that rated this feature as important or highly important Conduct & deliver coaching sessions to improve employee performance or facilitate development 0% of 0 reviewers... Access names, contact information, and roles of employees in a centralized repository 0% of 0 reviewers... Acknowledge and reward employees for reaching specific goals and/or for exemplary performance 14.29% of 7 reviewers that rated this feature as important or highly important HIPAA-compliant e-faxes can save costs, but expect limited functionality. Missing progress indicators and tricky access controls make managing fax settings harder than it should be. 27 reviewers rated this feature Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 50.00% of 12 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more 16.67% of 6 reviewers that rated this feature as important or highly important For Cloud-based phone system that sends and receives calls via the internet. 0% of 0 reviewers... Games or game-like elements to track progress and reward accomplishments 0% of 0 reviewers... Use AI to generate content in the form of text, images, videos, etc. 0% of 0 reviewers... Allows employees to set and manage work or career related goals 0% of 0 reviewers... Encrypted voicemails and attachments can be sent securely via email. (October 2024) 0 reviewers rated this feature Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response 0.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time 0.00% of 4 reviewers that rated this feature as important or highly important Present live poll results to audience 0% of 0 reviewers... Send and receive messages from the desktop app’s Mini View, including sharing files and emojis. (July 2024) 0 reviewers rated this feature Nextiva offers mobile access via its app, letting you make and receive business calls anywhere. Reviewers appreciate the flexibility for remote work and clear call flow, but some mention call drops, glitches, and limited app availability in certain regions. 66.92% of 260 reviewers that rated this feature as important or highly important Distribute a survey via mobile devices 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0% of 0 reviewers... Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 33.33% of 15 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers 100.00% of 1 reviewers that rated this feature as important or highly important Two-way actions and communication between multiple users in real time 100.00% of 3 reviewers that rated this feature as important or highly important Form to collect visitor contact information when live chat isn't available 0.00% of 1 reviewers that rated this feature as important or highly important Practice of collecting data and responses for market research/surveys without an internet connection 0% of 0 reviewers... Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page 0% of 0 reviewers... Clear voice quality, even on international calls. 145 reviewers rated this feature Telephone system that allows users to connect internally as well as place and receive external phone calls 0% of 0 reviewers... Organize and manage the accomplishments and development of employees or performance of applications or systems 38.46% of 13 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 25.00% of 4 reviewers that rated this feature as important or highly important Schedules specific times for content to appear on social media platforms, blogs, websites etc. 100.00% of 2 reviewers that rated this feature as important or highly important System calls multiple numbers at once and connects the agent to the first number that answers 0% of 0 reviewers... Copy on the page or chat window encouraging the user to engage with the chat option 33.33% of 3 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 100.00% of 4 reviewers that rated this feature as important or highly important Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. 100.00% of 1 reviewers that rated this feature as important or highly important Pre-written repository of questions that can be reused within a course or for assessment or interviews 0% of 0 reviewers... Monitor wait time and abandonment for incoming requests that have not been routed 25.00% of 12 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. 50.00% of 16 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers 46.67% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 56.72% of 67 reviewers that rated this feature as important or highly important Ensure the answer provided fits set parameters (numerical, positive number, etc.) 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Digitally share screen view with others 75.00% of 4 reviewers that rated this feature as important or highly important Agents can process payments securely during calls, supporting compliance and improving cash flow. 0 reviewers rated this feature Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral 0% of 0 reviewers... Enables the connectivity to send and receive calls over the internet 0.00% of 1 reviewers that rated this feature as important or highly important Skip over or route respondents to different questions based on their previous answers 100.00% of 1 reviewers that rated this feature as important or highly important Track activity on sites such as Facebook, Twitter, Instagram, etc. 0% of 0 reviewers... Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 100.00% of 1 reviewers that rated this feature as important or highly important Allow media to be embedded in the question or answer options 0% of 0 reviewers... Create and manage surveys 50.00% of 2 reviewers that rated this feature as important or highly important Create and administer polls and surveys 200.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 50.00% of 4 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation 0.00% of 4 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents 0.00% of 1 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa. 33.33% of 3 reviewers that rated this feature as important or highly important Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration 0.00% of 1 reviewers that rated this feature as important or highly important Modifying a website's URL to enhance readability, branding, or campaign alignment 0% of 0 reviewers... You’ll likely skip this feature if your team already uses Zoom or Microsoft Teams. Limited plan access and unclear setup makes it less practical for small teams. 28 reviewers rated this feature Voice messages are stored online and accessible via a visual interface 0% of 0 reviewers... Nextiva offers voicemail with email and transcription options, helping you stay updated on missed calls. Reviewers appreciate easy access, message clarity, and voicemail-to-email, but some mention occasional notification issues and wish for more mailbox management flexibility. 67.68% of 393 reviewers that rated this feature as important or highly important Convert voicemail to emails with audio and transcripts. Users appreciate easy access and organized storage. 390 reviewers rated this feature Transcribe voicemail audio messages to written text that is sent over email 66.67% of 6 reviewers that rated this feature as important or highly important Flexible calling from any location, supporting remote and hybrid work. Setup is fast and the call quality is reliable. 84 reviewers rated this feature Stable audio across devices, few dropped calls, and simple setup for distributed teams. 203 reviewers rated this feature Build automated journeys using triggers and rules to guide customer interactions. 0 reviewers rated this feature A set of processes to optimize the productivity of its employees 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Sabrina Khoulalène Nextiva’s highest-rated features keep teams connected, streamline call handling, and support remote work, reducing friction in daily communication. Features 4.6 (887) 4.6 Based on 887 reviews ## Pricing Value for money 4.5 (820) Nextiva’s paid plans start at $15 per user, per month ($23 if billed monthly)—well below the $129 average small and midsized business (SMB) budget. Prices rise by feature tier, unlocking more advanced routing, analytics, and AI tools. [View pricing plan details](https://www.capterra.com/p/175788/Nextiva/pricing/) Digital $25.00 Per User,Per Month It includes: - Competitive monitoring - Messaging apps - Social media channels - Review Management - Digital Service Helpdesk - Unified digital user Inbox - SOC 2 compliance - Reporting Core $36.00 Per User,Per Month It includes: - Inbound & Outbound Voice - Business SMS - Video meetings - Screenshare & file share - Call routing - Voicemail with AI transcription - Mobile app for voice & SMS - Team chat Engage $50.00 Per User,Per Month It includes: - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - MS Teams integration - Web chat: Live & bot - Digital Fax - Dashboards - Voice analytics Essential $129.00 Per User,Per Month It includes: - Inbound / outbound channels - Full workflow engine for journey orchestration - Workflow automations and APIs - Transcription and summarization - Customizable intelligent and skills-based routing - One channel (Voice or digital) - List and campaign management - Quarterback, progressive, predictive dialing Professional $159.00 Per User,Per Month It includes: - Full customer journey context & history - Omnichannel (voice, sms, chat, email, social, messaging, webform) - Advanced Al bots to guide journeys - Real-time supervisor support - Secure payment agent assist (PCI-DSS) - Single screen recording - Geographic disaster recovery - Remote telephony edge server connect Premium $199.00 Per User,Per Month It includes: - Full workforce management (WFM) - Optimized workflows for interaction deflection - CX analytics for all business functions - AI Transcription Value for money 4.5 (820) 4.5 Based on 820 reviews ## Integrations It connects with various business productivity apps to streamline communication and scheduling. Integrations include both native and third-party tools. Popular integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Sabrina Khoulalène Senior Content Analyst Linking Nextiva with calendar and communication platforms helps teams centralize calls and speed up scheduling—especially valuable for operations and sales leads. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (857) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (857) 4.6 Based on 857 reviews ## User reviews Overall rating 4.6 Based on 914 reviews Filter by rating 5(728) 4(101) 3(38) 2(9) 1(38) Mentioned topic Sorted by most recent AL Amy L. Office Manager Consumer Services ### "Nextiva Action HVAC" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 January 2, 2026 It has been ok. A lot better success with Nextiva than our prior VOIP company. Like any VOIP it has its pros and cons. Pros The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line. Cons The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Ring Central was horrible for our technicians when in the field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jason S. President Marketing and Advertising ### "Predatory Contract" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 17, 2025 Pros The app was easy to use amd the user experience was rock solid. Most integrations worked the first time after they were installed. Cons Predatory contracts. No account or billing management in the admin area. You literally have to call.so the company will turn that section on.so yiu can see your billing information. Horrible 'customer support,' their job is not to help, but hinder changing or closing your account. Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account. Just as bad as ring central, stay away!!! Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) The software is old and clucky. Does not offer the interpretations needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Monica C. Office Manager Construction ### "Nextiva Dependable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 Pros I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. Cons At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Everett L. owner Construction ### "the worst one out there" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 12, 2025 POOR! customer support is none existent. Pros VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market Cons unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone. Switched from [iPlum](https://www.capterra.com/p/230284/iPlum/) not scalable, limited functions for what we needed Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reasons for choosing Nextiva seemed like a premium product, I was wrong it sucks Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ginna G. Attorney Law Practice ### "Nextiva is amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2025 Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it. Pros I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate. Cons I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2025 Hi Ginna, Thank you so much for sharing your experience! We're happy to hear you've been enjoying Nextiva. If you prefer speaking with someone directly, you can always reach our support team at (800) 285-7995 instead of using chat. -Katherine from Nextiva GM Gilbert M. owner Real Estate ### "Nextiva Support Great At Passing The Buck" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 29, 2025 I was charged $39 upfront the moment an account was setup. It has been 3 weeks and I still am not able to text. I dealt with support for an hour on this issue why my SMS registration. At the end of our conversation he said it was an internal matter and will be corrected at their end. Well, apparently that was completely false. They sent me an email that unless I respond the case number will be closed. Nothing was done. I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me. Pros So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva. Cons Extremely poor customer support. No one seems to know what they are doing. One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Complicated system. Their system is too confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Ann C. CONTROLLER Construction ### "Nextiva VOIP" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 6, 2025 The Nextiva portal has tons of great info and it is user friendly. Pros We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease! Cons My least favorite features is having to upload a WAV file for the voicemail. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kyle R. IT Project Manager Automotive ### "Nextivia - Good Phone Service At A Good Price" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 22, 2025 Its been pretty good for the most part. There isnt much we dont like. Pros IT was really easy to setup users and deprovision users Cons Sometimes voip phones would have provisioning issues reaching the server Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Michael B. Owner Accounting ### "You get what you pay for. " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 6, 2025 Terrible. I told them to let me out of my contract, and they did. Pros Software was cheap, you get what you pay for Cons Horrible customer service. No one could take care of multiple things. You have to be transferred multiple times with long hold time. Took them over 3 months, couldn’t get our 10DLC done. Took our next provider 2 weeks. They had no follow up. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Nextiva never worked. We had to switch services to get texting working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Ana P. Insurance Agent Insurance ### "Nextiva is A+" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2025 Excellent service and prices for all products combined Pros The ability to have a voip telephone system, online faxing Cons I really do not have anything to say negative Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/) ## FAQs Nextiva starts at $15 per user, per month (billed annually) or $23 (when billed monthly). Higher tiers (Engage, Power Suite) run for $50–$75 per user, per month. Yes. Higher tiers unify voice, SMS, email, live chat, social messaging, and web forms in one inbox. Yes. Teams integration is available on Engage and Power Suite plans. Yes. HIPAA-compliant voicemail and faxing are available on select plans with a signed business associate agreement (BAA). Yes. All plans include smart routing; advanced options like skills-based and demographic routing are available with higher tiers. Yes. iOS and Android apps support calling, texting, voicemail, and chat on mobile devices, syncing with desktops. Yes. Advanced dashboards and reporting are included in Engage and Power Suite plans for tracking performance and trends. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Nextiva’s own online content in July 2025, including the product's website and its social media channels. ## Related reading ### [Capterra Value Report: A Price Comparison Guide for Call Center Software](https://www.capterra.com/resources/call-center-software-pricing-report/) Published January 19, 2024 by [Baljeet Kaur](https://www.capterra.com/resources/author/bkaur/) ### [How To Scale Your Customer Service Operations: A CX Pro’s Roadmap](https://www.capterra.com/resources/ai-powered-customer-service/) Published August 14, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Shep Hyken](https://www.capterra.com/resources/author/shep-hyken-guest-contributor/) ### [5 Key Call Center Software Features and Top Products That Offer Them](https://www.capterra.com/resources/call-center-software-key-features/) Published June 21, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [5 Top Rated Call Center Software for Small Businesses](https://www.capterra.com/resources/top-call-center-software/) Published March 3, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [Is Inbound Call Center Outsourcing Right for You?](https://www.capterra.com/resources/inbound-call-center-outsourcing/) Published August 26, 2024 by [David J. Brin](https://www.capterra.com/resources/author/david-brin/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [Inbound Versus Outbound Call Centers: Choose the Right Strategy](https://www.capterra.com/resources/inbound-vs-outbound-call-centers/) Published August 26, 2024 by [David J. Brin](https://www.capterra.com/resources/author/david-brin/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) Popular comparisons [VoIP.ms vs Nextiva](https://www.capterra.com/compare/175788-203084/Nextiva-vs-VoIP-ms)[Microsoft Teams vs Nextiva](https://www.capterra.com/compare/168668-175788/Microsoft-Teams-vs-Nextiva)[Wildix vs Nextiva](https://www.capterra.com/compare/175788-218251/Nextiva-vs-Wildix)[Zoom Workplace vs Nextiva](https://www.capterra.com/compare/144037-175788/Zoom-Video-Conferencing-vs-Nextiva)[Telnyx Suite vs Nextiva](https://www.capterra.com/compare/173804-175788/Telnyx-vs-Nextiva)[3CX vs Nextiva](https://www.capterra.com/compare/158704-175788/3CX-vs-Nextiva)[Ringover vs Nextiva](https://www.capterra.com/compare/169627-175788/RingOver-vs-Nextiva)[Google Meet vs Nextiva](https://www.capterra.com/compare/175788-176572/Nextiva-vs-Google-Hangouts)[Zoom Phone vs Nextiva](https://www.capterra.com/compare/175788-208535/Nextiva-vs-Zoom-Phone)[GoTo Meeting vs Nextiva](https://www.capterra.com/compare/163332-175788/GoToMeeting-vs-Nextiva) [RingEX vs Nextiva](https://www.capterra.com/compare/175788-242188/Nextiva-vs-RingCentral-MVP)[Bitrix24 vs Nextiva](https://www.capterra.com/compare/113540-175788/Bitrix24-vs-Nextiva)[Google Voice vs Nextiva](https://www.capterra.com/compare/175788-210592/Nextiva-vs-Voice)[Zoho Meeting vs Nextiva](https://www.capterra.com/compare/175788-202121/Nextiva-vs-Zoho-Meeting)[RingCX vs Nextiva](https://www.capterra.com/compare/175788-242186/Nextiva-vs-RingCentral-Contact-Center)[GoTo Connect vs Nextiva](https://www.capterra.com/compare/163604-175788/GoTo-Connect-vs-Nextiva)[Twilio vs Nextiva](https://www.capterra.com/compare/175788-180158/Nextiva-vs-Twilio-Communications-Platform)[Dialpad vs Nextiva](https://www.capterra.com/compare/175788-190976/Nextiva-vs-Dialpad-Sell)[8x8 Work vs Nextiva](https://www.capterra.com/compare/175788-187525/Nextiva-vs-Virtual-Office)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)