--- title: "Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Nextiva the right Business Phone Systems solution for you? Explore 931 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175788/Nextiva/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-23" --- Nextiva 4.6 (930) [View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 23rd, 2026 # Reviews of Nextiva Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews José Gerardo R CS managerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The call routing and mobile capabilities are especially usefull for our operation because our team needs to be available throughout different stages of a move“ September 9, 2026 CG Chris G OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call.“ June 1, 2026 Bob W ownerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “I contacted support and they changed some things and said wait 45 minutes and it should work.“ May 20, 2026 CG Chris G OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup.“ June 1, 2026 Brandon K Business Development ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard additional agents, or customize workflows, the platform can adapt to our requirements without significant disruption.“ March 25, 2024 BT Brianna T ConsultantHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money.“ July 2, 2026 CD Charles D Director of Lab OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month.“ April 11, 2024 JS Joseph S HR AdminstratorMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided.“ April 9, 2026 ## Showing most helpful reviews Showing 1-25 of 930 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jose Gerardo R. CS manager Used the software for: 3-5 years ### "Reliable communication platform that keeps our moving team connected" September 10, 2026 5.0 Has been very positive.As a moving company, communications is a big part of our daily operations, since our team is constantly coordinating with customers, drivers and internal staff Pros What we liked the most is having our calls, messages, and team communication in one place.The call routing and mobile capabilities are especially usefull for our operation because our team needs to be available throughout different stages of a move Cons There is a bit learning curve when getting familiar with all of the features and settings available. Review Source R Reviewer Consultant Used the software for: 1-3 years ### "Choose a better telecommunications service " July 3, 2026 2.0 Pros Truthfully there wasn't much to like. Their sales team was very animated and eager to sell their product, so they were friendly. Cons Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money. We were also abandoned during the onboarding process, leaving us with no idea how to move forward. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Locked out of my own portal, and a fax bridge that takes hours" June 3, 2026 1.0 Powerful on paper, painful in practice. The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup. Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit. Pros Honestly, not much that justifies the cost. The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. Cons Two things make this nearly unusable for real business volume. First, the fax bridge processes roughly one page every 1–3 minutes — an 80+ page fax ties up the system for hours. Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. Second, I have no control over my own configuration. A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call. That call took two days to resolve. You're given the illusion of control while it's quietly taken away. Review Source Robert W. owner Used the software for: Less than 1 year ### "Bad Customer Service" May 28, 2026 1.0 I registered for SMS on 2/28/26 and waited. I was contacted and told to do certain things to my Facebook page. Most were already done and I completed the request and waiting. I was contacted again and told to do things to my Facebook page but these were already done. I contacted support & pointed this out. They said they would be in touch. I was contacted again and told to do the same things to my Facebook page that were already done. I pointed this out and they confirmed and said they would be in touch. I received a notification that SMS was approved. I tried to use it but it didn't work. I contacted support and they changed some things and said wait 45 minutes and it should work. The next day it still didn't work. I contacted support and after review they said they needed to submit request for this phone number and wait 7 to 10 business days. I asked if another would work in 45 minutes. They said yes and changed to that number. I found out at this time that not all 5 of my phone numbers could use SMS at the same time. That only one number could be used for SMS at a time. I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time. Then the next day I tried to use SMS but it didn't work. I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time. Now I ask for a live agent right away and wait on hold each time) They told me they would escalate the issue and have someone contact me. I told them I rarely pick up phone calls so to text me first. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Today is 4/17/26 and I am still trying to get it working. They just told me they will make changes and it should be ready in 2 hours. Pros The product. I contacted support and they changed some things and said wait 45 minutes and it should work. Cons The customer service. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Nextiva is the Phone Service for You" April 21, 2026 5.0 Being a Client for 10+ years, I have worked very closely with support over the years. I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support. Thay are also very willing to educate you when you ask. I've had several competitors approach and try to get my business and Nextiva always does the right thing. In the entire time I've had them my service has been up well over 99% of the time. Pros I have been a client of Nextiva for over 10yrs. The Customer Support is 2nd to none. Phone Support always picks up when I need to reach them. Pricing is definitely on point. Cons I do wish that that Call Blocking was easier to access. You need to Block Numbers using the NextivaONE mobile App. Review Source JS Joseph S. HR Adminstrator Used the software for: 3-5 years ### "Unrefunded Charges After Porting Away from Nextiva" April 13, 2026 1.0 Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "Nextiva Action HVAC" January 5, 2026 3.0 It has been ok. A lot better success with Nextiva than our prior VOIP company. Like any VOIP it has its pros and cons. Pros The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line. Cons The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back. Review Source Jason S. President Used the software for: 3-5 years ### "Predatory Contract" December 18, 2025 1.0 Pros The app was easy to use amd the user experience was rock solid. Most integrations worked the first time after they were installed. Cons Predatory contracts. No account or billing management in the admin area. You literally have to call.so the company will turn that section on.so yiu can see your billing information. Horrible 'customer support,' their job is not to help, but hinder changing or closing your account. Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account. Just as bad as ring central, stay away!!! Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "Nextiva Dependable " November 10, 2025 5.0 Pros I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. Cons At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. Review Source Ginna G. Attorney Used the software for: 3-5 years ### "Nextiva is amazing" July 29, 2025 5.0 Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it. Pros I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate. Cons I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it. Review Source R Reviewer Director of Digital Products Used the software for: 3-5 years ### "A+ Implementation & Support Teams & Overall Design" July 3, 2023 5.0 Pros The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done. Cons We didn't find them sooner as we would have been more competitive on other opportunities. Review Source Verified Reviewer Customer Service Rep Used the software for: 3-5 years ### "Low Cost call center CRM" September 23, 2022 3.0 Pros Works with the Nextiva call center app and is a good add-on to track customer service requests. Cons The UI needs a refresh and needs to be more customizable like Salesforce Review Source Suzi L. Project Manager Used the software for: 1-3 years ### "Great communication tool with good customer service." April 27, 2023 5.0 On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees Pros Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times. Cons Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks. Review Source R Reviewer VP Used the software for: 3-5 years ### "Great Omnichannel Platform" December 14, 2022 5.0 Pros Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal. Cons We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp. Review Source R Reviewer Owner Used the software for: 3-5 years ### "I enjoy using Nextiva VoIP." September 22, 2017 4.0 Thank you. Pros It is cost effective and overall pretty simple to use. We can track information online and receive email updates. Cons It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone. Review Source R Reviewer Project consultant Used the software for: 1-3 years ### "Very expensive and not worth it " October 27, 2025 1.0 Pros Nextiva was a temporary solution for our office needs, which required mobile staff making phone calls and sending text messages. They were able to set up services with us successful. Cons Nextiva was not a good fit for our office. Employees experiences dropped calls, and a customer service rep even told us once that their mobile app was not good--instead we should use the desktop app. Review Source R Reviewer IT Project Manager Used the software for: 3-5 years ### "Nextivia - Good Phone Service At A Good Price" April 23, 2025 3.0 Its been pretty good for the most part. There isnt much we dont like. Pros IT was really easy to setup users and deprovision users Cons Sometimes voip phones would have provisioning issues reaching the server Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Amazing product and support!" June 22, 2023 5.0 Overall experience has been only positive and consider them a partner. Pros As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing. Cons I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Travel Agency/Small Business" June 17, 2024 5.0 Pros My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call. Cons I wish they had an option to have a separate ringtone Review Source LAURE D. Vice-president, communication & community engagement Used the software for: 3-5 years ### "Thanks to pandemic" June 21, 2023 5.0 On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore. Pros We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations. Cons Really don’t have anything negative to say. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great experience" March 1, 2017 5.0 Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider. Pros Answered all questions, great price for service, great, great support Review Source R Reviewer Notary Public Used the software for: Less than 1 year ### "Great Product" December 11, 2023 5.0 Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly Pros Interface is very customizable in the way that I need it Cons Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Great Company!" March 24, 2023 5.0 From day one, they have been supportive and responsive to all of our needs. Pros I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running! Cons I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with. Review Source R Reviewer ### "Nextiva Phone Service Review" March 9, 2018 4.5 Pros Great customer service, and good value for a phone system. Cons There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out. Review Source R Reviewer attorney Used the software for: 3-5 years ### "Try them out!" April 29, 2024 5.0 Pros Price, ease of use, access remotely with no issues. Cons Website for administrating can be confusing to navigate at times. 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