# Church Base Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Church Base the right Church Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175791/Church-Base/reviews --- Church Base 3.7 (16) [View alternatives](https://www.capterra.com/p/175791/Church-Base/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Church Base Ease of use 3.9 Customer Service 3.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ganiyu S. Digital marketing Design Used the software for: Less than 6 months ### "Made for church ease" June 12, 2021 5.0 Pros It makes work easier in church and I will strongly recommend it Cons Was not clear how to use it but I got the trick later Review Source MS Michaela S. Director of Media & Promotions Non-Profit Organization Management Used the software for: Less than 6 months ### "Above and beyond expectations!" December 3, 2019 5.0 From the start of this process (July 2019) to present, our experience with Churchbase has been above and beyond. The team has delivered on the things they promised and is willing to address areas of growth. For our first experience ever with a church app, we've felt taken care of, with the perfect amount of freedom to design and customize, as well as support to address the more in-depth elements. Pros I have been most impressed with the customer service! Their response is prompt (within 24-48 hours) and their team is polite and patient. Each rep I have worked with has answered my questions and helped coach me through the entire process. They are communicative and open to feedback. The app and web design is clean and professional, I've been impressed with how modern and intuitive the app and website are. Cons Every piece of critical feedback around this software has been "fix-able". We have not run into any major shortcomings or unexpected snafus. Alternatives considered [Tithe.ly](https://www.capterra.com/p/154664/Tithe-ly-Church-Giving/) Reason for choosing Church Base Churchbase offered more features that fit our needs for a more affordable price. Review Source TC Tyler C. Production Director Religious Institutions Used the software for: 1-2 years ### "Has potential, but is a let down." November 4, 2019 2.0 We initially subscribed to Church Base because after a lot of research, it appeared to be the best bang for our buck. When we first started the service, everything was going great and no complaints. After a few months they started making "updates", but rather than improving any experiences they usually just broke things within the system. I spent more time getting support to fix things than I was actually able to improve anything for our congregation. The final straw for us, Church Base kept experiencing down time \*on Sundays\*! several times it was just the notes section that went down (which is a big deal), and one time the whole app was down (bigger deal). Ultimately, we had to end our subscription and move on to another company. I truly believe Church Base could be a great contender in the app market, but they have to crack down on quality control before that can happen. On the plus side, their support is pretty good and they try to get things fixed as quick as they can. Pros Great support and friendly staff. Has potential to be better. Cons Many "updates" to created that usually broke something in the system, i.e. They updated the portal to upload sermons to the app, but it wouldn't work. They had to revert me back to the old portal to get sermons to upload. The app was terribly slow, and toward the end of our use experienced serval interruptions of down time \*one Sundays\*! a couple of those times were the notes section not working, on time the entire app would not load. The admin portal is very cluttered. They use frames within the site to control different aspects of the app which makes for a pretty bad and laggy experience trying to keep the app updated. Review Source Response from Church Base November 19, 2019 Tyler, Thank you for your feedback in all aspects. We're not here to make excuses, but we do want to address the things that you all had complaints about and express appreciation for the kind words. Every software company has issues. Some are avoidable, and others can be out of our control. We did in fact have one short period of time which unfortunately was a rare issue completely out of our hands. We have since mitigated any risk of this happening again by making necessary changes so our church partnerships won't suffer any downtime. We have since got everything under control and are making improvements daily. Processes have been implemented, and we've invested in the best staff. We are genuinely sorry that things happened the way they did and we're sorry you chose to move on. With that said, we do wish you and your church the best and maybe we'll have the opportunity to serve you in the future. Again, our sincerest apologies. God Bless! Respectfully, The Church Base Team CS Craig S. Communication Director Religious Institutions Used the software for: 1-2 years ### "All in One Platform" June 18, 2019 5.0 Overall I am extremely please with the software and the support of Churchbase staff. Our church continued to onboard members and we've maintained a largely elderly user base which continues to wean themselves from the antiquated communications vehicles from decades ago. Pros Churchbase software is designed to easily managed by small to large organizations. the administrative interface makes content management a breeze. The connected platform provided built-in efficiency by allowing one content entry point which seamlessly feeds website, app and social integrations. Most importantly, the support at Churchbase is second to none. Even for one-off, individual needs, they are support you at every step from initiation to ongoing availability. Cons Marketing to your church or audience can become overwhelming. I would like to see Churchbase build internal marketing media when new platforms, features are added which can be used to train and get the core audience onboard. Review Source Response from Church Base November 19, 2019 Craig, We sincerely appreciate the kind words! Our goal is to provide every church and organization we work with solutions to things that help reach more people, spread the gospel, communicate effectively within and so much more. Craig, I'm happy to report that we have built internal marketing media to help effectively and efficiently get your congregation and staff on board with everything. Also, anytime we put out new features, platforms, etc. we will notify every church and provide resources not only to teach admins about them, but also how to market them to the core audience/congregation. We're very excited at Church Base and are looking forward to 2020. I think every church we work with will be happy with what's around the corner!!! Thank you for being a partner with us, we appreciate you and value you all very much! Respectfully, The Church Base Team MH Melinda H. Secretary Religious Institutions Used the software for: 1-2 years ### "Fantastic value!" April 25, 2019 5.0 We purchased a Church Base app for our congregation. We shopped around for months and settled on this product based on the pricing and the features. I spoke with sales associates prior to our purchase to ask tons of questions to make sure it would fit all our needs. We have used our app for a year now and are very pleased. We have made many changes over that year to the app - our Church Base assistant has been amazing! I email her changes I want to make or call and she usually has them done in less than 24 hours. So far I haven't found anything that they weren't able to accommodate to make the app exactly what we needed. I can't say it enough - we love our Church Base app! Great product for a reasonable price! Pros My favorite things about using Church Base for our app is probably the customer service. Anytime I needed a change in our app, our Church Base assistant was able to make the changes in less than 24 hours. The staff are extremely helpful and super nice. The price is great for getting a stand alone app - the quality is better than what I expected. I also love that in the initial set up, they match your app based on your website. For some churches, this may not be appealing if you site doesn't look good, but we have spent many hours making our website easy to use and aesthetically pleasing. It was nice to have an app that carried over the same style - it comes across very professional. Cons The app can sometimes run slow initially but it hasn't been a problem. Other than that, the only difficult part was just deciding what I needed and didn't need. Review Source Response from Church Base November 19, 2019 Melinda, THANK YOU so much for all the kind words! We love to hear such positive feedback and genuinely appreciate you taking the time to share it with others! Look forward to some really great things coming in 2020!! Call us if you need anything! We truly value you as a Church Base partner! Respectfully, The Church Base Team DJ David J. Lead Pastor/Technology Management/Web Developer Non-Profit Organization Management Used the software for: Less than 6 months ### "Avoid at all cost (for now)" January 29, 2021 1.0 Excited at first, extremely let down now. Pros Lots of potential, but almost nothing works without bugs. The biggest pro is seeing that there are companies with great intentions/vision.... but even with the best intentions they end up being toxic to ministries. If these people cared about ministry as they say then they would be upfront and tell all the people signing up that this is not a turn key solution as of now. It's cool to see what may be possible... one day. However, they aren't actively looking for bugs it seems or the foundations of the app would at least work. Instead, they are counting on users to stumble across them after wasting time learning their software. SMH, super let down by these people. Cons I read the reviews and thought, nah there's no way they are that bad. So I signed up. If you do that you will remember reading this review too and you will be thinking the same thing I am: I have been a terrible steward of my time and staff by allowing them to waste days transferring to this app when from day 1 there were issues. If you have any integrity what so ever you will not force your staff to use this. Basic features (sermons, uploading media, editing posts, front page cards, essentially everything) are filled with bugs. The only reason we have gotten as far as we have with setup is because I am familiar with web development and have utilized their word press option to work around their glitches. The app can, at MOST, be a fancy Youtube front end right now. Even their word press (DIY Website side) works slow and has major glitches, which is phenomenally shocking I'm not even sure how they accomplished that. I have not found a single area of this software that I didn't have to find a work around with. A normal person with no tech experience will never get this functional mainly because you assume the features work like they say... until you message their help center and they either promise you they will fix it which remains just that, a promise for weeks until you find an alternative way of doing it, or they just plain tell you after they work on it that the feature won't work and you'll need to use some obscure method to produce a shotty way of doing it. Reason for choosing Church Base Features, but none of them work so there's literally no reason to switch to them. Hopefully one day they will have the basic bugs fixed so that we can use their system in the most basic sense. Then perhaps they will work on all the other bugs. Review Source Walter T. Media Director Religious Institutions Used the software for: 2+ years ### "Dont use ChurchBase unless you like complaints from your users." May 15, 2022 2.0 Good early on, with very friendly support and implementation staff, but as soon as problems begin with giving, access to sermons, notifications, etc. These will continue on forever with new problems every other month that will hurt your audience retention. Pros ChurchBase was the best looking Church Application available when we purchased in 2020. Cons This application looks fine on the surface, but as soon as you start using it you will realize that the company/team/whatever that implements this product doesnt have a clear understanding of what they are doing. They will constantly make changes that seem to indicate they are in the VERY EARLY stages of developing apps and they cannot capably handle the complaints/frustrations/etc. of their buyers. Review Source VR Verified Reviewer Media Production Manager Religious Institutions Used the software for: 1-2 years ### "Great App" April 25, 2019 5.0 Pros I love everything about our app! It is a great value for the money and has been a great asset for our church. Specifically, it has helped connect our members to the church even when they are away from our campus. Also really like many of the recent updates to the management platform. Cons Really hoped to have geofencing available by now. It was coming soon when we created our app over a year ago. This was a very attractive feature we wanted when signing up because we believe it would increase interaction with the app when members come on campus. Also, really wish there was a mobile solution for sending and scheduling push notifications. Having to find a computer every time we have an urgent notification to go out is a pain. Lastly, we would love to see the app be able to support an offline version or at least caching to make loading times faster when there is no or bad internet bandwidth. Review Source Response from Church Base November 19, 2019 We are extremely appreciative of the kind words and value your feedback! Geofencing is something we anticipated having as a functionality for everyone, but we have experienced too many issues preventing pushing it out to everyone. We are currently beta testing this feature among others so we're getting closer. I also comprehend that not being able to send push notifications from a mobile device would be a pain. You are able to login to the dashboard from your mobile device now and effectively send Push Notifications. Maybe you're already aware of this, but wanted to let anyone else that might not be a Church Base partner yet know that you can use the dashboard from mobile devices. And, to address your last thing, our app does in fact allow you to download content to use when offline. It typically asks this upon initial downloading of the app and won't prompt you again. Resolution: Delete & reload the app and it should prompt you to do this. Respectfully, The Church Base Team DG David G. Administrator Religious Institutions Used the software for: 6-12 months ### "Terrific Potential! Not quite there yet!" June 5, 2019 3.0 Pros The versatility of churchbase's ChMS is great! Being able to have all of our congregation information in one place and have the potential to communicate and interact them is great Cons Currently, we use the app and are attempting to use other portions of the ChMS. Right now the app runs very slow and we find it difficult to convince our congregation to use it. The support staff also seem very busy and only seem to be able to help with one step of a process per day if that. There is definitely a lot of potential in this software but currently, it really is a pain to use Review Source Response from Church Base November 19, 2019 David, We always appreciate feedback and value it greatly. First and foremost I want to apologize for any issues you have had in the past with the speed in which your app is operating. Such an issue can be caused by internet connection, cellular reception and also possible bugs. We haven't received multiple churches with this feedback, but it's definitely something we want to resolve for you and/or anyone else having this issue. We have recently hired and trained additional support staff to help with any client issues. If you all, or anyone else reading this review EVER have a problem getting through to support here is an alternative. I'm providing my personal cell # to demonstrate how much we care about our partnerships and taking care of issues IF you feel like things aren't being taken care of effectively & efficiently by support. Thank you again for your feedback, and hopefully you aren't still having issues! Respectfully, Scott Fischer General Manager (469) 450-9721 (c) FF Floremie F. billing officer Hospital & Health Care Used the software for: 2+ years ### "What is Church Base kind of software" November 8, 2021 4.0 I have a great experience with Church base software. Pros This is the kind of software which can help you draw closer to God. They have a lot of features which can make your worship easy, help you connect your church member, manage your event in church activity, or small group management, and even donating something to the church. Cons What i like least in this kind of software is when I first to download it takes a time to register because they need you mobile number, I think its better to register through email or social media account. Review Source WH William H. Lead Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "Total dumpster fire!" March 3, 2020 1.0 They truly want to have a great product but they over promise and under deliver in every aspect. Pros The promise to deliver is great, the product looks great, the people are nice and genuinely want to help. Cons A new problem EVERY DAY. Literally everything will break when you use it. It is full of empty promises that don't deliver. This software takes away from ministry time and will frustrate you beyond belief and you are constantly left hanging with a "were working on that" promise that has no follow through. Reason for choosing Church Base What was being offered for the price. Switched from [Elvanto](https://www.capterra.com/p/125780/Elvanto/) Pricing increases and options that were available. Review Source ST SERGIO T. Pastor Religious Institutions Used the software for: 6-12 months ### "Please avoid this company " December 20, 2020 1.0 Pros How inexpensive it is compared to other similar companies Cons Sadly I have to urge you not to trust your church’s finances with this company. We joined bc of the price difference compared to other similar companies. Well the reason why it’s a “better” financial option rapidly shows in their lack of professionalism specially when it comes to the dealing with the finances. We have had several problems and glitches with the giving side of things. As a fellow pastor to hopefully a next one avoid this company. They still have ways to go to be a trusted site to handle in a responsable manner your church’s finances. Feel free to contact me if you have specific questions. Review Source VR Verified Reviewer Help Desk Specialist Information Technology and Services Used the software for: 6-12 months ### "God is good and so is ChurchBase" April 2, 2019 5.0 Attendance, Monetary needs, etc. Pros I loved how easy it was to use. I helped my minister set this up with no problem and little did we know, we were already converting old files to new data on his laptop. Simply amazing. Cons The UI needs a little bit of cleansing. Review Source Response from Church Base November 19, 2019 Thank you for the review and positive words. We're SO happy that Church Base has helped you in increasing attendance and monetarily to help facilitate growth! Please let us know if you need anything!? Respectfully, The Church Base Team RB Ryan B. Technical Director Used the software for: 1-2 years ### "We have had a great experience, the staff and products have been very easy to work with." July 2, 2018 5.0 Pros The product is easy to use and the staff are very helpful. They offered all of the features we were looking for at a price we could afford! Cons I have had nothing but good experiences. The longer we have used the product the more features become available and the team works quickly at resolving any issues or questions that may arise. Review Source Response from Church Base November 19, 2019 Ryan, We are thrilled to hear how well CB has worked out for you guys. We appreciate your loyalty and partnership. We're excited for things around the corner, so anticipate some really cool things in 2020! Respectfully, The Church Base Team dG daniel G. Pastor Religious Institutions Used the software for: 6-12 months ### "NGC Church" August 14, 2018 5.0 Very good experience the customer service was always friendly and willing to help. Pros Easy to use, it's already created for you all you need to do is give the information according to your use. The design is up to date and very nice. Cons Maybe more features to promote your app. Review Source Response from Church Base November 19, 2019 Daniel, Thank you for taking the time to leave us a positive review as well as provide some feedback. We have created multiple resources to help churches promote the adoption of Church Base and the branded app. If you haven't received any of these and would like them you can find them in the support library. If you need any assistance please contact support and we'll get you taken care of!! Thank you again for such a nice review! We truly value your partnership! Respectfully, The Church Base Team BT Bernie T. Excecutive Director Education Management Used the software for: Less than 6 months ### "I needed Help" August 8, 2018 5.0 I was held captive by my Webmaster who would no longer return calls. My worst nightmare as an executive for our non-profit. I spoken with CSR about an app and he led me to redesigning our website. CSR was incredible. She took the lead, calmed us down and generated a site ahead of time and under budget. Both our students and donors are thrilled. Pros The ease of design and launch. We came into this intimidated. Cons Nothing at this time. This has exceeded our expectations. Videos are excellent Review Source Response from Church Base November 19, 2019 Bernie, We are so happy Church Base has been such a help for you all! We sincerely appreciate your positive feedback and review. Please don't hesitate to contact us if we can do anything to make our partnership stronger! Respectfully, The Church Base Team Similar Products Featured ## Related categories [Church Management](https://www.capterra.com/church-management-software/)