Average Ratings

504 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

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About Chat

Cloud-based platform that helps businesses facilitate operations via a suite of communication and productivity applications.


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Chat Reviews Recently Reviewed!


Modern Enterprise Chat

Dec 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the obvious competitors for Google Chat is the prevalent Skype (previously Lync) instant messaging application often bundled with Microsoft products such as Outlook and Office for ease of integration.

Unlike Skype, Google Chat offers a more modern set of features. Foremost is the way in which content can be directly shared in the chat window such as images or image previews from URL resources. Rich content can simply be pasted directly into Google chat and seamlessly integrated into the conversation. In Skype, copy pasting an image results in the image being sent as an attached file which is disruptive and really negates the convenience of sending an image over IM versus more conventional means such as e-mail.

Overall Google Chat offers a modern approach to enterprise instant messaging that simply works and works well.

Cons: One of the main concerns for Google Chat revolves around the precarious nature of Google long term product support. On the other side of the fence Skype users are migrating to a more Discord or Slack like application called Microsoft Teams. This next generation of application incorporates IM into a broader context that includes more robust moderation and content sharing capabilities.

As of now, Google Chat is in a branding transition to be incorporated as Google Hangouts Chat which indicates that Google intends to stay in the IM application space, but its not clear what features will be updated to bring Google Hangouts Chat in-line with competing applications.

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Essential.

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: What's not to like? It's a chat function! It's very basic but I find it essential for dealing with colleagues. I work freelance right now, so am using it less these days, but in the past have worked in charities and it is essential to day to day communication with co-workers. It allows you to easily and quickly ask small questions without clogging up the inbox with unnecessary emails, and also without physically getting up and having to disturb people in the middle of their work day.

I've been with orgs that have used project management software; they have been very expensive and in the end the only function we've really ended up using is the chat. GSuite already has that, and it's free.

Cons: It doesn't pretend to be anything different, but it's very basic. If Google expanded it even a little bit it could easily supplant things like Slack, which many people/organizations are currently making use of, as it allows for things like topic threads and easier group file sharing. I would love to see Google flesh this app out a bit more - as it is it is good, but it could be so much better.

An Application With Some Problems, With A Lot Of Potential

Mar 03, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The fact that this chat tool is 100% integrated to the suite of Google applications that we use in the company, makes everyday work with it very simple. It has the possibility of being used both from a PC (via web or through the standalone version) or from a mobile device.

Cons: Several points against: 1- the mobile version for Android does not solve the whole well to do with notifications, even more if it is used with the standalone version together. 2- The notifications in the mobile version take a while to arrive in comparison with other chat applications that we have used (HeapChat, for example). 3- The user interface and the actions that are carried out many times are not entirely clear until you learn them (for example: how to attach an image or document in a conversation, in which it is unclear what to send this document once attached to it). 4- The updates: they are very frequent and many times the session is lost when restarting the application after it.

Overall: While it is a chat application with many possibilities to be the suite of Google products, for the moment I think it has several points against it do not allow you to be up to the rest of the tools for chat. However, I still use it! ;)

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Free and Quick Chats for Team Members

Nov 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: What I like about Google Chat is that it is a package in G-Suite, which means, one will not be forced to make a new account. Again, the item is so easy to use, where team members can discuss their ideas anytime, in any location. Google Chat is also always updated, and compatible with Android devices, which means, the software is convenient. Furthermore, it has a successful integration with Google Hangouts, which supports Video and Audio calls, making it more effective.

Cons: One, Google Chat lacks multiple file upload functions, and this limits its ability to share files from one person to the other. Besides, Google Chat lacks the drag and drop option, which most of the communication channels have, and this makes it less competitive.

Overall: Google Chat is an excellent messaging tool, more so, between the team members, as they can easily and quickly discuss ideas and come up with significant solutions. It is a free product, and hence, anyone caan afford it.

This review is for Google Voice

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the Google Voice software is the ability to have a separate phone number connected to my active phone number to use for my company number. I was able to choose something that was easy to remember (at least I think) and completely dissociates Peanut Media from me when I need it to. Another reason it is great is that I can tell it to show me the number so I know it is a customer calling and I make it an importance to answer, especially because of the time we live in now, where telemarketers knows how to get local numbers and you get 20 calls a day.

Cons: I would love if there was a way to mask the call but also show you it is Google Voice calling? Like a notification that pops up as the phone number is calling so that there would be no need to mask the call with the phone number instead of showing the customer. It is completely Russian roulette when answering otherwise.

Since I've been using google chat I've had better communication with family and friends.

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like most about google chat is that you can not only chat via text, but you can also do it in the form of voice chat video chat is excellent service on the goole platform and also provides a free service also is can send and receive images in real time I also like it because not only to use the chat has to be only a computer you can also do it from your smart phone is an excellent service thanks to google chat I can communicate with several people at the same time , as I can also make a video chat with several people at the time for me to have been the best software that has the Google platform I recommend it to the users so that their communication is much better.

Cons: What I do not like about Google chat is that it is not as private as, for example, the intelligent service of the United States has access to all conversations inside and through Gmail. At least that should be confidential. I do not like that they only have one client. for windonws 2000 because they should have more clients on that part are the things that I do not like.

We use G Suite including Gmail for our business email and we use the integrated G Suite Chat Daily.

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use Gmail for our business emails, so it is very convenient to have the integrated G Suite Chat available in the same tab and window of our browser. We will typically use Chat when it is more appropriate than sending an email for quick daily messages to keep our business running smoothly and efficiently. Chat allows us to quickly share status, have 1-1 and group conversations, share links and even quickly paste and send a screenshot. Chat is used daily by all business members, and chat logs can be optionally saved and searched later right within Gmail.

Cons: Chat messages that are send while the recipient is not online are usually not seen or noticed when the recipient does log on later. This is a major issue for Chat and makes it unreliable for important communications.

Overall: As users of Gsuite and Gmail, it makes perfect sense to use Chat within the Gmail window for informal daily communications and collaborations.

Google Chat ... Professional and Personal

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly easy to use. Click the name of the person you want to talk to, and talk. More companies are using Gmail now, over Outlook, especially the more technically saavy companies. Something I find incredibly convenient as well is that you have everything in one place and easy access to it all - your chat for quick contact, email if you want to share documents, etc, the option for group hangouts, and your Google drive. All things I use on a regular basis and having them just a click away, rather than having to open up different programs/apps, is huge and a big reason why I love it. Convenience is key!!

Cons: I don't love when the look of it is updated, but that's just a personal "adverse to change once I know how to use it" preference and you have the option to set it back. So really, this isn't a dislike, just a thought :)

Overall: Excellent!!! I've been using it forever and love it.

Simply works

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Talking to colleagues behind firewalls at their work is made simpler with g-chat. Because Google is getting more ingrained into the business culture, asking for advice or simple corresponding with people outside of my own company's network is that much easier when both parties can use the same chat service instead of passing slower emails back and forth.

Cons: My understanding is that you must utilize chat from within Gmail. This is fine generally speaking, but does make the experience unlike that of using messenger by facebook when you want to interact with many people at once or view past conversations quickly. The searching functionality is also baked into email search which makes it hard to find things that were in chat but not email without looking up specific search filters you wouldn't use elsewhere. So not hard, but annoying at times.

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Making office communication easier

Nov 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is a necessity in the large office I work for. It allows everyone in the room to communicate without the need to physically get up and walk around. The ability to insert screenshots, gifs, and group chats are some functionalities that are included in this program. There is also the option to perform video and audio calls as well. A record of all chats can be found in your Google account - they can be deleted there as well.

Cons: I would like to see the option to attach files to a chat. Instead of emailing the file to a coworker it would be nice to just drag and attach a document. I would also like to have to ability to search through a chat using the CTRL + F command. I usually have to scroll through walls of messages in order to find something that was communicated to me hours or days before.

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A chat window every email should have

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that is so light on your computer ram and proccesor, lately many email services are really heavy for the internet explorer you use (safari, google chrome, opera) and having such a light chatbox over your email its a really sweet experience,you can be talking with a friend like you would on any other platform while sending an important business email.

Cons: Maybe t's a bit hard to silence it if you need to focus on your emails, but aside from that is not such a big deal, its really nice and has some really cute emoticons.

Overall: It had saved me from time to time, when other chats and text platforms crash I can always rely on it, and since most of my colleagues and employees use Gmail, I can always contact them through the chat really fast. Lately, I've been using it a lot to organize my agendas and making last minute appointments that can be a bit slow through other platform.

Google Chat keeps our team informed

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat (Hangouts) is very easy to use! I am one of seven members of a technical consortium for our local schools and we use a group chat between the seven of us to relay problems and ask questions to one another. I have able to see the Google Chat no matter where I have been.

Google Chat has become Google Hangouts. Google Chat only did texting where as now that it is Google Hangouts, we can do video conferencing as well.

Cons: The only complaint I have is that when I am using this for texting a coworker and they don't have respond. I wish there was a way to send a "buzz" to alert that a message is waiting for a response.

Overall: It has been very beneficial for us to use Google Chat within our tech consortium. We can reach anyone at anytime. If the person you message is unavailable or offline, they will see the message when they come back online.

Free & Fast group chats available for small companies

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It's by Google and hence no need to create any new accounts :)

- It's fast and the new update on the android app is also amazing.

- it has integration with hangouts which provides free voice and video calls

- Basically it is a competitor to chat apps like slack, Ryver, etc - and had done quite a decent job and improvising over the time.

- Has options of creating groups called as rooms where we can discuss on particular topic and can be referred anytime in future.

- Recently they activated the edit option which is cool.

Cons: - Can keep or add a few new features like read recipients

- Also, multiple file upload option is missing

- Drag and drop option is missing - which I think is a big gap.

Overall: We have Google G-suite account which help's us to keep everybody on the Google chats platform on internal office communications.

And the App helps to be online all the time.

Have been using this for more than a year, and seems we don't need any paid apps to switch to, Chats has all the required functionalities which we need.

Google Chat

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Google Chat is a great way for me to communicate with clients. It's a quick and efficient way to run ideas by them and get input. It certainly is faster than emailing - just as long as the client is already online (a nice feature of Chat; you can see when they are available).

Cons: The file sharing concept is not as good as it could be, in my opinion. After attaching a file, you can't simply send it in the chat. It creates a link that opens in a new tab when clicked, which to me is a hassle. Overall, though, Chat is a nice feature on Gmail and I use it daily.

Overall: Faster than emailing, easier than texting, nicer than calling a client! I can chat with my clients while checking email or using Hangout, Drive, etc. It is not the most professional way of communication, but it gets the job done.

Good way to share content/communicate

Feb 19, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface of google chat is probably what I like most about the program. It's an intuitive, clean design, much like the Gmail interface. I appreciate that it's easy to start/set up. It's easy to see which colleagues are online, set up different "teams" and name them to set up different conversations. You can also share visual content/links appear as images much like facebook. The integration with Google sheets/docs etc. make it easier to collaborate and therefore superior to slack.

Cons: The advantages also ironically present disadvantage - the lack of desktop application and the fact that it is so synced up with Google/online account. You might risk sharing your inbox when launching it publically to work on something with a team. It's a relatively minor "con," compared to all the "pros."

Overall: Used for collaboration on presentation materials.

Could do better. Not the best chat app I've used.

Mar 21, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I was introduced to Chat by Google few months back. First impressions: it looked better than the last chat application I was using. It has a beautiful interface. Best feature I would say is it's bots. Google has a well documented articles on how to create bots for Chat as well. Its easy to deploy the code using the Google cloud. You dont even need an editor. You can use the online editor provided by Google. It implores developers like me to delve into developing bots to use perhaps to help teams manage tasks, etc.

Cons: Its when I started using the app I saw it was a bit lackluster. Developing bots was easy but using them felt like spamming in a group chat. Found some bugs. Like when I have the desktop app on. If I have my Gmail open I still get the hangouts chat window popping up. Also had issues where the app crashed when I was updating. It should have better integration with other Google apps like maybe the tasks which shows up on Gmail.

Overall: I feel Google Chat has a lot of room to improve.

Easy breezy team collaboration through G Chat

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is amazing when collaborating and bouncing off ideas with the team members sitting all over the world. The best part is that it is highly integrated with all other Google apps which I most commonly use to run my small business.

Cons: Google Chat is easy to get set up on and there isn't anything which I dislike about the cute chat box which springs up at the corner of the screen, not too distracting but also keeps you up-to-date with messages.

Overall: I always have Google Chat open on my computer as my job involves a lot of teamwork and being up-to-date on the progress of our various projects. Chat is effectively designed, since it does not distract from the actual work but also keeps me on top of any important messages and updates.

Great communication software that is versatile and great for work environments

May 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Chat is great for communicating with team members and other professionals using a Gmail account. There is also a mobile app that makes it very versatile to use between desktop and mobile devices and to stay connected.

Cons: Google Chat does exactly what its supposed to and there are no big cons to this software. With that said, I wish there were more users who would use this to make it easier to communicate with anyone with a Gmail account.

Overall: I found Google Chat to be very easy to use and versatile enough to use in work environments or for personal use. The fact that you can use this on your phone with the mobile app also makes it a good option to stay connected and communicate without having to write an email each time.

Great Program for Work and Professional Development

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this program every day to collaborate with my team. It is easy to use and cost effective.

I love the separate app that I downloaded on my phone. I turn notifications on and off depending on my office hours.

The app is right in my email, so I can read emails and follow along in drafts while chatting.

Cons: I have trouble sending attachments on the chat and sending screen shots. Many people don't know about or don't prefer to use this chat which is a shame because it really is easy to use.

Please make it possible to write and see video calls as well (like the Appearin app).

Overall: Overall, a very positive experience. The app should be advertised better.

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Evolved to perfection.

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using Google Chat for a very long time, and boy has it gone a long way. From just starting out as a simple IM system in emails, it has blown up into its very own app, while retaining the simplicity of its origin. This is great because it's so easy to use, and always will be - while also adding features at my disposal in case I ever need them - and I have.

Cons: Whenever I do decide to test out a new feature, such as the video chat system, file share or etc., I have to do a little bit of research in how I do it but that's a given with any software. The in-app tutorials are a huge help too and don't overcomplicate it.

Free online chat in real time

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is free, that it shows status (active/inactive), and that it offers desktop notifications. Recent features include emojis. Conversations can be archived as well, which is helpful.

Cons: There is a "..." icon that appears when another person is typing, but since they are on their desktop it is likely that they are typing something else and not into the chat box so that can be misleading. I also wish there was a way to acknowledge a message without typing a response similar to the new feature on iphones that allows one party to hover over a text message and send back a thumbs up, thumbs down, "haha", exclamation points, etc.

Simple chat function that is easy to use

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Google chat comes free with any Google account, which is a huge pro for me. It syncs with all my contacts and makes it easy to find both existing and new contacts. It is also accessible across different platforms and devices, making it even more convenient

Cons: Google chat does not allow attaching of files to chats, unlike other applications such as Skype. But other than that, it is great because it does not need re-installation to devices, only need to log in to your Google account on the device.

Overall: - Free chat functionality

- Improved collaboration in work and personal communication

- Seamless synchronization of chats across devices

Use it for smaller chats that email is not necessary for

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I live for gchat. As a graphic designer I'm constantly sending screen shots to ask small questions about certain things. It's easy to log on chat the person you need and attach files for their review. For those questions that don't need it's own email. Also allows for video chat. Performs well connecting to your google drive and gmail and everything google has to offer!

Cons: I have no cons for this product It is an IM system and it acts exactly as it is supposed too. Some things like Skype take a while for a picture to load, and gchat you throw the picture right in the chat and it shows up!

I use this daily to instant message staff!

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use gmail as my email provider and integrating a chat feature is great! I use chat to communicate and send files to co-workers when working on a project. Being able to instant message someone to ask questions is great versus a long email chain. All of the chat's are stored which is a wonderful tool if I need to look back at a conversation.

Cons: All of my needs are met with this chat tool with the exception of knowing if someone actually read my message. I believe this is just a bug however it would be nice if the message stated if the person actually saw the message.

Overall: The chat feature is great for my business to communicate with other employees. It saves on having formal face to face meetings when collaborating on a project. I feel that it is more secure and user-friendly than Whats App.

Chat by google - My tool for communication with family, friends and colleagues at work place.

Nov 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google chats has made it easy for me to communicate using my gmail account with my fellow asset finance team and customers and other other professionals in and out of my organisation. This is made easy since i can be able to access my google chat on my phone, tablet and computer.

Cons: If misused it can lead to low productivity since its users might get addicted by using it as a social media platform.

Overall: Free chat functionality as long as you are connected to the internet. I find google chat as a very easy and versatile to use in personal and professional environments. i love its seamless synchronization of chats across various devices.

G Suite Chat Perfect Platform for Quick Messaging

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: By far the most commonly used online chat platform and is a great tool as it is integrated with gmail. It's so easy to reach out to people and have quick conversations through Chat. You can chose whether or not you want to be visible to other users when you don't want to be disturbed and can easily see who else is online should you want to contact another user.

Cons: The only downside of G Suite Chat is that some VPN networks do not allow the use G chat which makes it difficult to connect to your contacts if you are unable to access the platform from your internet server.

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An Easy and Convenient Way to Communicate

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's free, it's easy, and it's fast. It's not super complicated because it doesn't need to be. If you're looking for something with few more options, I'd suggest looking elsewhere. If you need an intuitive and speedy way to talk with coworkers? This is your tool. Most places use the Google Suite so it's really a no-brainer. Notifications are non-intrusive, is mobile friendly, and makes interaction with other Google Services a breeze.

Cons: Honestly, there's not really anything negative to say about it. It's an extremely basic tool that does what it says.

Don't tell professors but this is the best thing that happened to law students

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Law School can be quite stressful. Professors call on you anf you have to brief cases. Well, sometimes you are not always prepared for every class and you dont want to be embarassed when called on. Google chat to the rescue! We did not cheat as our morals are better than that, but we did utilize it to beg students to volunteer. By doing this, we along with Google Chat saved hundreds of law students' self esteems. Very easy to use and very easy to add members to group chats.

Cons: I really cannot find any criticisms. Every experience was a positive one.

G Suite Chat

Apr 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GSuite Chat is very efficient chat messaging service that comes with the package of G suite. We constantly use google hangouts which is formerly known as G Suite Chat, we can communicate with my department employees effectively, and the connection is secure and fast. G Suite Chat enables us to communicate with anyone within the organization or outside of organization, the chat services opens within google browser, we can add people, see who's online, and also most importantly video call via internet, This is probably the most important aspect of communicating via a video call since management folks. G Suite Chat does not take up much RAM space.

Cons: I have not had any issues using G Suite Chat recently.

Overall: I Would highly recommend companies especially small companies to purchase G Suite and utilize the chat service that comes with it, we have been benefited to using the service.

Google Chat review JZ

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like this product because it makes communication easier. I like how it connects right to your email. I am on my Gmail account and email quite frequently so seeing it pop up right where I already am. I also like how you can see if others who have the another Gmail account are online. It is very easy to use and does not take up the whole screen. It also promotes focus for me because then I don't have to keep checking my phone or using my phone during work. It is also less formal than an email.

Cons: I don't like how you only can have a certain number of chats activated on the side of your email. It also isn't well known to many people I work with so sometimes they forget to respond communication starts to slack. It is quick but only when the other person is aware.

Overall: I enjoy this product and will continue to use it in my future careers and I hope to show others how to use it to make communication in the office more effecient when needed.

Love It

Dec 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I use chat all the time and like how easy and accessible it is for touching base with someone quickly. Even things like dragging a photo or something into your chat window to send is super simple. It's nice too that it's just connected to your email so it's not a separate thing to keep track of.

Cons: Not much bad to say about it. I don't use the emojis/stickers often, but when I do, it's sometimes a little glitchy to where it adds a second one and I'm not sure why it does it that way. Super minor though.

Overall: It's very easy to use and I use it just about every day.

G-Chat is so helpful

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This product has made it possible for the company I work for to have an instant messaging tool automatically installed as we are a G-Suite organization that uses Google mail. We have multiple buildings on our site and it makes it so much easier and more efficient to communicate quickly.

Cons: It really isn't a con, but I find that the notifications don't always go away. If I read the message, but don't click on it to reply right away it shows as new.

Overall: I think that G-Chat is fantastic and is an overall easy to use and time saving application associated with the Google Suite.

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Everything you would need in chat for personal or professional use

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's easy to use. You can log into it with your existing Google account and can quickly find contacts to chat with. Sending text, image, links, etc. is all possible. Mobile and browser chat is supported, meaning that you never have to miss a message.

Cons: There really isn't much to dislike. It does exactly what you need it to, it's easy to use. I don't see any downside here unless you're just against using Google products.

Overall: We used chat to keep our small team connected. We were able to quickly send messages and document back and forth for quick and easy revisions and collaboration.

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Chat is one of the most useful Google tools!

Mar 23, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how Chat is versatile. I have my contacts set up so that for people I have the telephone number of, I can just push a call button and dial their number. Or I can do a Google Hangout immediately as well. It is streamlined and lacks distracting buttons (like how Facebook Messenger has game links), which makes it better business use.

Cons: I am a iPhone user so I dislike that I can't even access these chats unless I have my browser open on my computer to my Gmail account.

Overall: I love Google Chat, but I do wish there was an app for iPhone!

A grown-up AIM

Jan 06, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I've used Gchat for years and now use it to communicate with people at work who don't want to sign up for Slack. It's easy and straightforward to message someone from your contacts list. You can also attach multimedia. It's a mostly basic, no-frills messaging service integrated into Gmail.

Cons: The emoji symbols drive me crazy. I think they look like clip art. I wish they would get an update/upgrade.

Overall: Google's chat function makes it easy to send short, quick messages to colleagues and friends through your Gmail account. Don't expect any bells and whistles, though.

I Don't Have to Talk to Co-Workers

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I really like using g-chat because I can ask co-workers questions without ruining their work flow. It also stops them from interrupting me, which is great because I can really focus when I need to. Also, the g-chat conversations are searchable which means that I can look back through conversations to find what I need.

Cons: I wish I could segment conversations. Sometimes I ask the same coworker about multiple projects and wish I could end the conversation, stick it in a folder, and then start the next conversation about that.

Easiest way to keep in touch with friends.

Jun 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This product is very user friendly and it's conveniently located in either it's own window or right in G-mail which most of my close friends and family have open during the day anyways.

Cons: The biggest thing that bothers me is that using it now on a Mac computer, the hangouts app no longer pulls up and I have to go into gmail first then open a chat from there. Otherwise the only other problem is that I wish there was a search feature right in the app itself so that you could search for either text or previous photos sent back and forth.

Google Chat is very convenient, but it could better

Jan 26, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: What I like the most about Google Chat is the fact it is very convenient. It is easily accessible being right on the left pane of your Gmail account as soon as you log into Gmail. I also like the fact the you it will keep track of all of you chats for you. You can turn that feature off if you prefer that the software does not keep copies of your chats. You can easily chat with your Gmail contacts. You can tell if someone is on chat or not.

Cons: Google chat does have some technical issues that pop up now and then. Sometimes there is an error stating that something went wrong and you cannot connect right now. That can be annoying. It seems like it could be a bug in the software.

Overall: Google Chat makes it easy to connect and chat with vendors nationwide or internationally with no fees. The ease of use it very beneficial because practically anyone with minimum technical skills can utilize Google Chat. Thanks Google Chat!

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I use Google Chat to communicate with my team.

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Google Chat is possibly the most convenient chat application there is out there. I use Gmail all the time for work and having the chat app attached is fantastic. It's super easy to see who is online and connect with individuals or groups. You can find conversations via your gmail account too which is really nice.

Cons: It doesn't have a ton of features like other chat apps, but it's free so that's understandable. Loading images or files isn't always easy either, but it's all saved to your gmail account so that's good.

We love communicating through Google!

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since our team is based across the country, this is our GO-TO communicator across all departments. It makes it easy for us to send a receive quick messages about projects.

Cons: I don't like how limited the options are with the chat platform. For example, you have to wait for an invitation to be accepted but sometimes that notification gets buried so the communication has to be done elsewhere until the person accepts.

Overall: Overall-great. We haven't had any problems with the Chat service. It's an incredible tool for us and makes our day to day much easier.

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Bringing My Team Together

Aug 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability for multiple group chats within the organisation helps the various cross-departmental teams stay in constant communication. It allows me to allow my team to work remotely with a greater degree of confidence of them remaining in contact.

Cons: The logging function often gets caught up in Email Search if you're using Gmail as part of Google Suite which can make it tricky to identify chats only.

Overall: Chat's main win for my team, is my ability to let them work remotely more often as I'm confident I'm able to see they're online via Chat.

Great for Office Chit Chat, Not So Great for Work Related Stuff

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: I really like Google Chat because it's like instant messaging. I'm able to message any of my coworkers about a variety of things. When I'm chatting with someone about where to go for lunch or what snacks are in the break room, it works great.

Cons: However, whenever I message someone about something work related, I hate that I can't save/ file away that part of the chat! If someone sends me a link I need and then we discuss other things, I have to scroll back past the entire conversation just to find the link.

We Use it Constantly

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Google Chat lets us communicate in the office or on the go via the app. It makes sharing basic communication easier and allows us to share links and documents extremely easily. It's also a fantastic way to talk to collaborators outside of organization and resolve issues quickly (and without a zillion emails).

Cons: I'd prefer the chat list group differently. And, for some reason, some folks I chat with frequently don't appear on my chat list-- they're logged in and there, but I can't see them on my end.,

Keeps our school safe and alert

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Using this schoolwide, I can immediately send a message out to the entire team asking a question, or receive updates about a fire drill, etc. It doesn't require I check an email or send a text message, but it allows me to stay connected to the school. Furthermore, I can go back and read them anytime, serving as a form of documentation.

Cons: I haven't determined how to print the conversations when I need them, other than screenshots. There may be an easier way that I missed.

Overall: FREE! Easy to use, and instant.

Google Chat for Quick Communications

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Google Chat allows me to talk to multiple people at once, discussing multiple topics, either through individual chats or group chats. I love the ease of use and the ability to have real-time discussions on my computer.

Cons: When a person is inactive on Google Chat, sometimes they won't see a message for a long time - it would be nice if there was an email notification feature when someone doesn't read a message.

Overall: I have been using Google Chat for almost a decade - I can't imagine work life or personal life without it!

A great alternative to Slack!

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Google Chat allows for individual chats but also chat rooms. This is great for collaboration. You can also share different media within the client as well which makes it easier and faster than email. Google Chat also can be run from all major OS platforms so it is great for companies that have serveral types of devices. Google Chat also integrates with Google Meet for having video conferences.

Cons: The flow of the chat rooms can take a little getting used to at first. Chat replies get grouped together so its not always linear in the flow. However, once you get used to it, it makes it easy to follow a conversation.

Overall: We use Google Chat for our internal communication. We needed a client that is cross-platform and has strong Google Apps integration. We were using Slack but have now switched to Google Chat as our primary chat client.

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A very convenient chat tool

Nov 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: This chat tool comes with Gmail so you can use it anywhere and anytime as you want. It allows us to keep contact with other Gmail members. We can chat, share files and also use Video call with Google Hangout. It also helps us to keep the conversation history forever.

Cons: What I don't like in this chat tool is they don't give us notification when a message comes from a stranger, so I often miss message from people who are not in my Gmail list. I hope they can fix this problem soon.

Recommend if you're team is just starting out!

Jan 01, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Google Chat is great because it's integrated with Google and opens up when I'm in Gmail. My team first started using Google chat to communicate with management and also other team members.

Cons: Google Chat is pretty basic and does not have all the bells and whistles that other software, such as Slack, have. I don't believe you can create a group Google Chat that will always stay open. Even if you do have it open, I don't believe you can remove users and will have to create a new chat.

Overall: My team used Chat to communicate with other team members in regards to client tickets, problems, etc. Again, it was a great tool for us when we first started, but we eventually switched over to Slack.

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Our team always choose Google Chat when it comes to quick meetings!

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I am a total fan of the Google Suite Apps and Google chat is one of the best apps to utilise from this. The chat option is easy to use and simply integrated with your Gmail account. The call is clear and fast. The mute option is easy to click and you can enable and disable the video without any hassle. Our team prefers this over any other video call tool.

Cons: So far no cons for this product and I highly recommend using this if you are handling a small business agency.

Capterra loader

Overall, pleasant experience

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Versatile with being able to call/video call with anyone of any phone type. I like that you can share the conversations across the phone with the app as well as on the computer through gmail without losing parts of the conversation.

Cons: Limited if the people you are talking to don't also have Chat. The main reason I would use this over the regular texting on my phone would be to be able to video call all phone types, but if the other person does not have Chat, it does not work.