# Google Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Google Chat Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/175800/Chat --- # Google Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Google Chat ## What is Google Chat? Google Chat is an instant messaging tool that enables teams to easily communicate and collaborate, regardless of physical location. It is designed to simplify 1:1 messaging as well as group collaboration. With this tool, users can securely connect and share files with their teams. Via seamless integration, Google Chat can be used directly in Gmail to centralize all communications. Using dedicated spaces, teams can participate in topic-based discussions, share relevant ideas, and streamline projects. ## What is Google Chat used for? [Team Communication](https://www.capterra.com/team-communication-software/) Top alternative Featured Overall rating Based on 2,379 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 2% Pros & cons Intuitive and accessible interface Reliable everyday communication platform Inconsistent and disruptive notifications Connectivity and speed limitations Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Google Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.google.com/webhp&name=Google Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Google Chat 4.5 (2,379) VS. [4.7 (24,071)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (2,379) Ease Of Use 4.6 (10,952) Value For Money 4.6 (1,366) Value For Money 4.5 (6,697) Customer Service 4.4 (1,291) Customer Service 4.4 (6,446) ## Google Chat alternatives [4.6 (5,120)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (13,555)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (5,738)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (10,975)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/175800/Chat/alternatives/) ## Who uses Google Chat? Based on Capterra reviews from the past 2 years ## Pros and Cons Intuitive and accessible interface 96% positive reviews out of 428 Most reviewers describe ease of use as a key benefit, highlighting its intuitive design, straightforward navigation, and minimal learning curve, making it accessible for beginners and efficient for daily communication tasks. Inconsistent and disruptive notifications 61% negative reviews out of 120 Some reviewers find notification management problematic, mentioning missed alerts, excessive interruptions, limited customization, and inconsistencies across devices that hinder timely message awareness. Eric C CFO, 501 - 1,000 employees. "Notifications do not reflect read messages properly." Reliable everyday communication platform 93% positive reviews out of 272 Most reviewers indicate communication is consistently reliable, enabling instant messaging across locations, supporting both professional and personal interactions, and streamlining workplace collaboration. Nikki E Junior Partner Support SPecialist, 5,001 - 10,000 employees. "Google chat is very helpful when it comes to communication as it cover wide location, so we can communicate even our clients from other countries." Connectivity and speed limitations 75% negative reviews out of 111 Most reviewers describe performance and speed as a drawback, noting frequent lags, slow file transfers, and dependency on strong internet connections, especially during video calls or large group chats. kwandile K Reviewer, 1 employee. "The instant messaging is not instant it is slow and has lags" Efficient team collaboration tool 95% positive reviews out of 228 Most reviewers find team communication seamless, citing quick group messaging, easy integration with Google Workspace, and effective coordination for remote and in-office teams. Kat W Designer, 51 - 200 employees. "It is easy to communicate with your team members when they are not in office, or in office and you have a simple question or request." Occasional glitches and crashes 36% negative reviews out of 75 Some reviewers report bugs and issues, such as unexpected crashes, minor glitches, and sporadic compatibility problems, which can disrupt workflow and cause frustration. Mike G Member of Technical Staff, 201 - 500 employees. "It is hard to reach a human agent and often times tickets for bugs gets bounced to completely different departments." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.6 (612) 60.78% of 612 reviewers that rated this feature as important or highly important With mobile access, you can stay connected and collaborate from anywhere using Android or iOS devices. Reviewers appreciate being able to chat, share files, and receive notifications on the go, though some note the mobile app sometimes lacks full desktop functionality. Alerts/Notifications 4.5 (547) 56.49% of 547 reviewers that rated this feature as important or highly important This capability keeps you informed with real-time alerts for new messages, mentions, and calls. Reviewers indicate that customizable notifications help them respond promptly and prioritize tasks, but some users wish for more granular control to avoid excessive or unwanted alerts. Real-Time Chat 4.7 (516) 64.15% of 516 reviewers that rated this feature as important or highly important Google Chat offers instant messaging that helps you connect with colleagues and teams quickly, supporting both group and private conversations. Some reviewers find it boosts productivity, enables fast decision-making, and mimics in-person interactions, though a few mention occasional brief message delays. File Sharing 4.4 (416) 55.77% of 416 reviewers that rated this feature as important or highly important File sharing lets you send documents, images, and links instantly, with seamless Google Drive integration. Reviewers appreciate the convenience and variety of supported formats, though some mention sharing multiple files or large files can be cumbersome compared to other platforms. Search/Filter 4.3 (374) 50.53% of 374 reviewers that rated this feature as important or highly important You get robust search and filter tools to quickly find messages, files, or keywords in chat history. Some users say it saves time and improves productivity, but others feel the search could be more advanced and easier to use across multiple chats or channels. Collaboration Tools 4.4 (337) 48.37% of 337 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Google Chat 16 features This capability keeps you informed with real-time alerts for new messages, mentions, and calls. Reviewers indicate that customizable notifications help them respond promptly and prioritize tasks, but some users wish for more granular control to avoid excessive or unwanted alerts. Application programming interface that allows for integration with other systems/databases Synchronize with other calendars to view mutual availability and schedules Provides a channel for team members to share media files, communicate, and work together Import and export data to and from software applications File sharing lets you send documents, images, and links instantly, with seamless Google Drive integration. Reviewers appreciate the convenience and variety of supported formats, though some mention sharing multiple files or large files can be cumbersome compared to other platforms. With mobile access, you can stay connected and collaborate from anywhere using Android or iOS devices. Reviewers appreciate being able to chat, share files, and receive notifications on the go, though some note the mobile app sometimes lacks full desktop functionality. Reporting on how each user, task or process has advanced since its initiation Google Chat offers instant messaging that helps you connect with colleagues and teams quickly, supporting both group and private conversations. Some reviewers find it boosts productivity, enables fast decision-making, and mimics in-person interactions, though a few mention occasional brief message delays. Timed notification for any upcoming task, deadline, appointment, or activity Digitally share screen view with others You get robust search and filter tools to quickly find messages, files, or keywords in chat history. Some users say it saves time and improves productivity, but others feel the search could be more advanced and easier to use across multiple chats or channels. Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Connect with meeting participants remotely over video Features 4.3 (2,379) 4.3 Based on 2,379 reviews ## Pricing Value for money 4.6 (1366) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.6 (1,366) 4.6 Based on 1,366 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) ## Support, customer service and training options Customer Service 4.4 (1291) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (1,291) 4.4 Based on 1,291 reviews ## User reviews Overall rating 4.5 Based on 2,379 reviews Filter by rating 5(1533) 4(629) 3(172) 2(32) 1(13) Mentioned topic Sorted by most recent AU Anonymous User Project Manager Entertainment ### "Allows For Convenient Conversation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 7, 2026 Overall, really great experience with Google Chat! The GIFs and memes make conversations more fun, and the integrations help keep my workflow nice and smooth. Pros Super easy to use! Everything feels straightforward and smooth. The Google Drive and GCal integration works really well, and I love how quick it is to start up huddles or Google Meets whenever I need. Cons I just wish you could set status messages to give more insight to "online" or busy." This alleviates the need for me to add an additional OOO message. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) My company enforced the change to integrate with Google Suite. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Levin W. Cashier Food & Beverages ### "Perfect chatting app " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2026 Overall experience customer support is great helps you with problems the schedule and calendar I love it Pros like Google Chat because it makes communication quick and simple. I can send messages, share files, and work with others in group chats It also connects with other Google tools which makes collaborating on projects easier Cons One thing I dislike about Google Chat is that it can send too many notifications and sometimes important messages are hard to find in busy group chats Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Realtor Real Estate ### "Google chat good for the basics" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 21, 2026 Overall, it does the job and get it done correctly. Customizable options, no bugs or problems, and great customer support. Pros Google chat is a basic chatting system easier to use that other platforms and gives value for money. Cons I would say that Google chat could use some updates in features and curb appeal as it seems a little dated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Counselor Education Management ### "Google is the best! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 13, 2026 Pros Easy to use and access through google. Google is one of the most used sites today so it easy to contact others that have Google accounts. Cons Other networks does not have access so you have to make sure other are Google users so you can communicate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nazim S. manager Real Estate ### "My Google Chat experiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2026 I use it very often and I'm very happy with it. I also recommend it to my friends. This makes them happy too. Pros It's very simple for the end user. It's an easy-to-use program. The interface is especially user-friendly. I recommend it. Cons I don't think it has any negative aspects. It's very easy and simple to use. It's easier than its competitors, in my opinion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OB Oli B. Project Coordinator Marketing and Advertising ### "A helpful tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 17, 2026 A helpful tool for communicating with my team, great value for money and customer support with no bugs or issues. Pros Great value for money, customer support and features. No bigs or issues and doesn't have a big learning curve. Cons No major issues I can think of as of yet, been a very helpful tool and has good user interface and is straightforward. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Brandy Z. CEO and Principal Consultant Professional Training & Coaching ### "Works pretty well but prefer Microsoft Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 1, 2026 It works as quick communication, but I find that it doesn't do its intended job because sometimes I do not even know if I have received a message, unless I get an email notification telling me that there is a message I need to respond to. Pros It is easy to chat with others as well as hop on a quick video call without there being too much human error (or for people without much computer experience). It's easy to copy and paste photos from snips to share quick info. I would say I like the video feature the best - you just send a video link by pressing a button and then you can video talk immedately on Google Meet. Cons The notifications of chat are not enough - most time I do not even know if I received a Google chat notification. I do get emails from it, but with chat, you typically want to know immediately. I prefer Microsoft Teams Chat. I would recommend that Google make the message pop up in a better location or maybe a different noise so I know I received a chat. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Google Chat Cost less and seemed easier to implement vs Microsoft. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Mike G. Member of Technical Staff Computer Hardware ### "Great software, but can be even better with a good mobile app." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 December 30, 2025 Overall I'd say gchat is solid. With good integration with google meet and calendar, it is a solid choice for business customers. Pros Google chat is incredibly responsive and convenient. It is included in GSuite so relatively affordable compared to slack. The interface on the web is extremely polished and efficient. Learning curve is low, and feature is extensive. There are tons of integration that works with gmail and gcal. Cons I think the customer service of Google can be improved. It is hard to reach a human agent and often times tickets for bugs gets bounced to completely different departments. I also think the mobile app can be improved. The images are downsampled in such a fashion that it's barely readable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EZ Esther Z. RECRUITER Hospital & Health Care ### "REALLY LOVING GOOGLE CHAT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2025 MY OVERALL EXPEREINCE WITH GOOGLE CHAT IS AMAZING AMZING I THINK EVERYONE SHOULD HAVE IT IT BRINGS ME THROUGH MY DAY!! Pros I LOVE GOOGLE CHAT IT TAKES ME THROUGH THE DAY \\, I DONT KNOW WHAT I WOULD DO WITH OUT IT!! IT IS VERY EASY TO USE AND STRAIGHT FOWRAD!! Cons EVERYTHING IS AMAZING THE ONLY THING I WOULD ENJOY IS THAT IF HAVE TO DELETE A MESSAGE IT SHOULD SAY'DELETED BY AUTHOR' OVERALL ITS AWESOME!!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mariane Stephanie T. Manager Business Supplies and Equipment ### "google chat to converse with friends who are connected on google" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 December 22, 2025 Pros the interface of google chat is quite simple and with no complexity. new chatt pops us while connected and catches your attention. the messaging is instant Cons Google chat is used by very few people, making it easy to forget. it is not interesting to use it if you want to hold with many people at the same time. And, if you doant have a google account, you wont be able to use google chat, hence limiting it's sphere of operation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175800/Chat/reviews/) Popular comparisons [Microsoft Teams vs Google Chat](https://www.capterra.com/compare/168668-175800/Microsoft-Teams-vs-Chat)[Telegram vs Google Chat](https://www.capterra.com/compare/175800-180347/Chat-vs-Telegram)[Slack vs Google Chat](https://www.capterra.com/compare/135003-175800/Slack-vs-Chat)[Connecteam vs Google Chat](https://www.capterra.com/compare/153140-175800/Connecteam-vs-Chat)[Google Workspace vs Google Chat](https://www.capterra.com/compare/175800-247901/Chat-vs-Google-Workspace)[Google Meet vs Google Chat](https://www.capterra.com/compare/175800-176572/Chat-vs-Google-Hangouts)[Flock vs Google Chat](https://www.capterra.com/compare/151072-175800/Flock-vs-Chat)[Discord vs Google Chat](https://www.capterra.com/compare/175800-240238/Chat-vs-Discord)[Basecamp vs Google Chat](https://www.capterra.com/compare/56808-175800/Basecamp-vs-Chat)[Mattermost vs Google Chat](https://www.capterra.com/compare/170524-175800/Mattermost-vs-Chat) [Weave vs Google Chat](https://www.capterra.com/compare/141842-175800/Weave-vs-Chat)[Pumble vs Google Chat](https://www.capterra.com/compare/175800-218055/Chat-vs-Pumble)[Asana vs Google Chat](https://www.capterra.com/compare/175800-184581/Chat-vs-Asana-PM)[monday.com vs Google Chat](https://www.capterra.com/compare/147657-175800/monday-com-vs-Chat)[Nifty vs Google Chat](https://www.capterra.com/compare/172519-175800/Nifty-vs-Chat)[GoTo Meeting vs Google Chat](https://www.capterra.com/compare/163332-175800/GoToMeeting-vs-Chat)[Workplace from Meta vs Google Chat](https://www.capterra.com/compare/168669-175800/Workplace-vs-Chat)[Webex Suite vs Google Chat](https://www.capterra.com/compare/175800-237272/Chat-vs-Webex)[ClickUp vs Google Chat](https://www.capterra.com/compare/158833-175800/ClickUp-vs-Chat)[Microsoft Viva Engage vs Google Chat](https://www.capterra.com/compare/175800-227175/Chat-vs-Yammer)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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