--- title: "Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Google Chat the right Team Communication solution for you? Explore 2391 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175800/Chat/reviews/" page_type: "reviews" language: "en" --- Google Chat 4.5 (2391) [View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 6th, 2026 # Reviews of Google Chat Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews EW Emilia W Network Support CoordinatorFacilities Services, 201 - 500 employeesUsed the software for: 6-12 months. “The learning curve is minimal, and the integration with Google Calendar helps with scheduling maintenance tasks and meetings.“ July 19, 2026 SH Sophia H Patient Care CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The least thing I like about Goolge Chat is that the chat history disappears if you close out of your windows after 24 hours. But I just never close my windows to avoid that.“ June 4, 2026 EW Emilia W Network Support CoordinatorFacilities Services, 201 - 500 employeesUsed the software for: 6-12 months. “Google Chat has been a dependable tool for coordinating support activities, communicating incidents, and collaborating with internal teams.“ July 19, 2026 SG Sara G OwnerMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “Google Chat has way less functionality than dedicated chat tools like Slack; and it's hard to identify notifications amidst all the other functions of the tools the chat window is embedded within.“ December 30, 2024 KJ Kevin J Digital Marketing ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Google Chat has been a reliable tool for coordinating campaigns, sharing creative assets, and staying aligned with different teams.“ July 17, 2026 MT Mariane Stephanie T ManagerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: More than 2 years. “it is not interesting to use it if you want to hold with many people at the same time. And, if you doant have a google account, you wont be able to use google chat, hence limiting it's sphere of operation“ December 22, 2025 SP Sara P Director of OperationsAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “Quick messaging and real-time updates help us stay on the same page, make decisions faster, and keep projects moving smoothly.“ December 18, 2025 DC Daniel C Benefits and Compliance ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: I used a free trial. “The double notification isn't a huge issue but it can clutter your email.“ May 25, 2026 ## Showing most helpful reviews Showing 1-25 of 2391 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandy Z. CEO and Principal Consultant Professional Training & Coaching Used the software for: 2+ years ### "Works pretty well but prefer Microsoft Teams" January 1, 2026 4.0 It works as quick communication, but I find that it doesn't do its intended job because sometimes I do not even know if I have received a message, unless I get an email notification telling me that there is a message I need to respond to. Pros It is easy to chat with others as well as hop on a quick video call without there being too much human error (or for people without much computer experience). It's easy to copy and paste photos from snips to share quick info. I would say I like the video feature the best - you just send a video link by pressing a button and then you can video talk immedately on Google Meet. Cons The notifications of chat are not enough - most time I do not even know if I received a Google chat notification. I do get emails from it, but with chat, you typically want to know immediately. I prefer Microsoft Teams Chat. I would recommend that Google make the message pop up in a better location or maybe a different noise so I know I received a chat. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Google Chat Cost less and seemed easier to implement vs Microsoft. Review Source VR Verified Reviewer Project Manager Entertainment Used the software for: 1-2 years ### "Allows For Convenient Conversation" April 7, 2026 5.0 Overall, really great experience with Google Chat! The GIFs and memes make conversations more fun, and the integrations help keep my workflow nice and smooth. Pros Super easy to use! Everything feels straightforward and smooth. The Google Drive and GCal integration works really well, and I love how quick it is to start up huddles or Google Meets whenever I need. Cons I just wish you could set status messages to give more insight to "online" or busy." This alleviates the need for me to add an additional OOO message. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) My company enforced the change to integrate with Google Suite. Review Source VR Verified Reviewer Teacher E-Learning Used the software for: 2+ years ### "Very Useful" August 2, 2026 5.0 Overall, Google chat is very useful. Being able to access it directly alongside gmail is useful. I like the admin controls. The aesthetic design could be better and the threads are very confusing to use. Pros There’s good options for organizations to establish admins— who can and can’t message in the chat. It can be set up to save all conversations, which is very useful for organizations. Cons I dislike the double notifications from gmail and google chat. If you have a chat notification, it also shows up in the Gmail app. I like the website versions being merged but not the apps. Review Source Reynaldo O. Freelancer Publishing Used the software for: 1-2 years ### "Google chat is not all that" January 15, 2025 2.0 My overall experience with Google chat is unnerving and not a highly rated chat communication tool. Pros It is a challenge for me to identify some great qualities, while I used the Google chat platform. I can say that it is easily accessible linked with my 2 Gmail accounts, but it is not a popular communication platform among most employers in my opinion. Cons What I liked least about Google Chat is that it is not as professional as other communication platforms. I receive messages or have received unwanted messages in the past from fraudulent users. In my opinion it is a waste of space, and I need to delete it from my linked email accounts. Review Source NC Nikki C. PERMIT TECH Construction Used the software for: 2+ years ### "Simple and Effective Team Communication Tool" May 5, 2026 5.0 My overall experience with Google Chat has been positive. It’s a simple, reliable communication tool that works well within Google Workspace. While it lacks some advanced features, it’s effective for quick messaging and team collaboration. Pros What I liked most about Google Chat is how simple and efficient it is for team communication. It integrates seamlessly with Google Workspace, making messaging, file sharing, and collaboration fast and easy in one platform. Cons What I liked least about Google Chat is that it feels more basic compared to other messaging platforms, with fewer advanced features for large team organization and workflow management. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Google Chat We chose Google Chat over Slack and Microsoft Teams because it was already fully integrated into Google Workspace, making communication faster and more seamless with Gmail, Drive, Calendar, and Meet. It reduced the need for extra tools, simplified onboarding, and kept everything in one ecosystem. Review Source EW Emilia W. Network Support Coordinator Facilities Services Used the software for: 6-12 months ### "Reliable Communication Platform for IT Team Coordination" July 19, 2026 5.0 Google Chat has been a dependable tool for coordinating support activities, communicating incidents, and collaborating with internal teams. The learning curve is minimal, and the integration with Google Calendar helps with scheduling maintenance tasks and meetings. Overall, it provides good value for organizations already using Google Workspace, offering reliable communication with a clean and easy to use interface. Pros Google Chat is a simple and efficient tool for maintaining communication between technical teams. I like its seamless integration with Google Workspace, especially Gmail, Calendar, Drive, and Meet. It makes it easy to share troubleshooting updates, exchange files, coordinate schedules, and keep track of team discussions without switching between multiple applications. Cons Google Chat could improve its advanced customization and administration features. Managing a large number of conversations and finding older technical discussions can sometimes take extra effort. It also does not offer as many IT focused collaboration features as some dedicated enterprise communication platforms. Review Source KG Kaylah G. Administrative Assistant Public Safety Used the software for: 2+ years ### "Great Experience" August 5, 2026 4.0 My overall experience with Google Chat has been very positive. I think it's a great method for employees to communicate with each other. It's already connected to your email so using the Google ecosystem would be beneficial, especially because it's free. Pros What I like the most about Google chat is the push notifications on my laptop and the fact that I can search my messages to find specific conversations I am looking for. I also like that it's a free service especially because it's so useful. I also like that big documents you send its in a separate Google Drive chat which makes it easy to find what you're looking for. Cons I don't really have anything I don't like about it. I haven't experienced any bugs or issues and there's not really a learning curve. Review Source KL Kate L. Sales Machinery Used the software for: 6-12 months ### "Easy to use!" July 27, 2026 5.0 Overall, I had a positive experience using Google Chat. It was easy to navigate, made communicating with teammates efficient, and integrated seamlessly with other Google Workspace applications. While there were a few limitations with message organization and customization, it was still a reliable and effective tool for collaboration and day-to-day communication. Pros One thing I liked most about Google Chat was how easy it made communication with teammates. The interface is simple to use, conversations are organized, and it integrates well with other Google Workspace tools like Gmail and Google Drive. It made collaborating on projects and sharing information quick and efficient. Cons One thing I liked least about Google Chat was that some features felt limited compared to other messaging platforms. Organizing conversations and finding older messages could sometimes be less intuitive, and the notification settings were not always as customizable as I would have liked. Review Source KJ Kevin J. Digital Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "A Convenient Collaboration Tool That Keeps Marketing Teams Connected" July 17, 2026 5.0 Google Chat has been a reliable tool for coordinating campaigns, sharing creative assets, and staying aligned with different teams. The learning curve is very low, and the seamless connection with Google Workspace saves time during everyday workflows. It provides good value for teams already using Google products, though more customization and advanced scheduling features would make it even stronger. Pros Google Chat makes team communication quick and organized, especially when working on marketing campaigns and daily tasks. The integration with Gmail, Google Calendar, Drive, and Meet is extremely useful for managing discussions, sharing files, and coordinating schedules. The simple interface makes it easy for both technical and non-technical team members to adopt. Cons While Google Chat covers basic communication needs well, it lacks some advanced collaboration features available in other workplace messaging tools. Customization options are limited, and managing notifications across multiple spaces can sometimes become difficult. The search experience for older conversations could also be improved. Review Source EJ Emily J. HR Hospitality Used the software for: 6-12 months ### "Choose Google" July 7, 2026 4.0 Google Chat is an excellent choice if your organization already uses Google Workspace. It is fast, intuitive, and integrates seamlessly with Google's productivity tools. Pros Google Chat is a simple, reliable messaging platform that works particularly well for organizations already using Google Workspace. Cons Limited customization – Fewer options for channels, workflows, and personalization than competitors. Review Source VR Verified Reviewer Graphic Designer E-Learning Used the software for: 6-12 months ### "Simple, seamless communication" November 12, 2024 4.0 Google Chat works well for basic communication needs and integrates smoothly with other Google apps, but it can feel a bit limited for more complex, feature-rich conversations or large teams. Pros I like the tight integration with Google Workspace—easy to share files, access Google Docs, and stay in sync with team projects without leaving the app. Cons It lacks advanced customization options and some more robust features, like full threading capabilities or deeper integration with third-party apps compared to alternatives like Slack. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) We were looking for deeper integration with the Google Workspace. Review Source EC Eric C. CFO Hospital & Health Care Used the software for: Less than 6 months ### "Best Messaging System" December 24, 2024 5.0 Great product, I hope they continue to improve upon it. Pros Much better than the Samsung version, interacts with other text messages much better. Cons Notifications do not reflect read messages properly. Sometimes it shows I have an unread message but when I click on the notification, it is referring to an old message that I already saw. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) To align and integrate with my other Google products. Review Source MM Michele M. Team Coordinator Telecommunications Used the software for: 2+ years ### "Google Chat: Sophisticated Tool for Team Communication and Remote Work" September 9, 2025 5.0 Pros Google Chat offers a wide array of customization options and allocates an extended range of features including; messaging, live chat and audio conferencing. Cons I have not had any bad experience when utilizing Google Chat to enhance both internal and external communication in my organization. Review Source CC Chitranzan C. Insurance Advisor Insurance Used the software for: 2+ years ### "Easy and affordable chat software" June 19, 2025 5.0 Overall, I love using Google chat when I have my email open and I have to send a quick message to my clients and my managers. I can easily set up Google meet via Google chat as well and that’s what I love about it. Pros I can literally chat while having my Gmail open and I don’t have to switch to different softwares to talk to people. While other chat softwares may be considered as less professional, here I can talk to any member of the management and it still feels professional. Also, I can set my status to busy, available, I meeting etc to let others know whether I am available to chat/call or not. Cons There are less features and functionalities when I compare it to other available platforms available in the market. Review Source JK James K. Manager Marketing and Advertising Used the software for: 2+ years ### "Great messaging service" September 19, 2025 5.0 Pros Great internal company software to be able to communicate with colleagues, as well as great integrations Cons Limitations with customer support as expected with google products, and minimal bugs an issues in the software Review Source JL Judith L. office manager Automotive Used the software for: 6-12 months ### "great tool to have" June 11, 2025 5.0 I really like it, no need to pay extra and helps me to be on track with my teamwork if they have any questions when they are with a customer. Pros you can comunicate with your coworkers in a realtime when having a customer in front of you. it is a really good tool when having some questions. Cons it could be a distraction at work specially if not use it professionaly. but it is a good tool to have Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) my computer is faster with Google chat Review Source MR Miranda R. Medium Professional Training & Coaching Used the software for: 6-12 months ### "Fantastic service and quality! " June 11, 2025 5.0 I have used Google Chat for about 6 months now, and have found it to be reliable. This is always a must when operating a buisness. Pros That it shares the platform messaging system with other platforms linked directly to my Google account. Cons The most unexpected thing I found that is a minor annoyance is the inability to customize your backgrounds. Review Source NF Nathaniel F. Owner Construction Used the software for: 1-2 years ### "Send and recieve messages easily" May 16, 2025 4.0 Pros I loved how easy it is to send and recieve messages. It also makes it very easy to send multimedia messages and share live location when desired. Cons Theres really nothing i can complain about to be completely honest. It does what its supose to do very effectively. Review Source JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "Google Chat in Action" January 28, 2025 5.0 Online group thread messaging for quality productivity. Departmental cloud meeting. Pros Deployed across all internet devices. Affordable price tags. Simplicity in usability. Cons If I air single drawback, I would be lying to prospects. Review Source JC John C. Video Editor Marketing and Advertising Used the software for: 2+ years ### "Simple and easy to use!" February 6, 2025 5.0 Simple and easy to use, but feels a bit basic compared to other chat apps. Pros Works great with Google apps and makes team chats super easy! Cons Lacks fun features like reactions and feels a bit plain at times. Review Source ES Elena S. Marketing Manager Biotechnology Used the software for: 6-12 months ### "If you are a small enterprise this is a good tool." February 13, 2025 4.0 Simple to use and has all the basics for communication tools. Pros Its very connected to other google tools: google meets, docs, etc. If you are a small enterprise this is a very good tool. Cons I felt like it was not as complete as other chats that are in the market. Review Source VR Verified Reviewer Therapist Mental Health Care Used the software for: 1-2 years ### "Good office sharing tool" February 1, 2025 4.0 Convenient but not overly frequent use due to other participants not enjoying the interface Pros Placement was efficient. Easy to communicate with office sharing. Cons No existing customization to allow accommodation (larger fonts etc) Review Source MT Mary T. President Accounting Used the software for: 2+ years ### "Love this one for sure!" December 12, 2024 5.0 Pros Very helpful for instant chatting and messaging within big teams... Very flexible and seamless. Cons Nothing. I don't see any drawback to it... Maybe just offering some higher security for HIPPA and Secured messaging with low cost. Review Source AW Alexander W. Teacher Education Management Used the software for: 1-2 years ### "Google chat allows for collaboration" January 22, 2025 4.0 Overall this program actually enhanced and allowed collaboration some more. Pros It is easily integrated into the gmail suite and google suite. Cons It can take some time to get use to and become familiar with. Review Source SG Sara G. Owner Marketing and Advertising Used the software for: 2+ years ### "Easy to miss notifications" December 30, 2024 4.0 I use Google Chat when my clients want me to, but otherwise, it's not my first pick for a chat feature. Pros Google Chat is embedded in the tools I already use (like Google Docs or Gmail). Cons Google Chat has way less functionality than dedicated chat tools like Slack; and it's hard to identify notifications amidst all the other functions of the tools the chat window is embedded within. Review Source Similar Products Featured