# Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Google Chat the right Team Communication solution for you? Explore 2379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175800/Chat/reviews --- Google Chat 4.5 (2379) [View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Google Chat Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews SP Sara P Director of OperationsAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “Quick messaging and real-time updates help us stay on the same page, make decisions faster, and keep projects moving smoothly.“ December 18, 2025 MT Mariane Stephanie T ManagerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: More than 2 years. “it is not interesting to use it if you want to hold with many people at the same time. And, if you doant have a google account, you wont be able to use google chat, hence limiting it's sphere of operation“ December 22, 2025 Brandy Z CEO and Principal ConsultantProfessional Training & Coaching, 2 - 10 employeesUsed the software for: More than 2 years. “I would say I like the video feature the best - you just send a video link by pressing a button and then you can video talk immedately on Google Meet.“ January 1, 2026 MG Mike G Member of Technical StaffComputer Hardware, 201 - 500 employeesUsed the software for: More than 2 years. “It is hard to reach a human agent and often times tickets for bugs gets bounced to completely different departments.“ December 30, 2025 Iyer A National Sales ManagerTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Instant communications, light platform that reduces lag, incorporates meetings and file share and has a GREAT mobile platform all with SSO.“ May 6, 2024 SG Sara G OwnerMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “Google Chat has way less functionality than dedicated chat tools like Slack; and it's hard to identify notifications amidst all the other functions of the tools the chat window is embedded within.“ December 30, 2024 MG Mike G Member of Technical StaffComputer Hardware, 201 - 500 employeesUsed the software for: More than 2 years. “There are tons of integration that works with gmail and gcal.“ December 30, 2025 WJ Whitney J HR AssistantBanking, 201 - 500 employeesUsed the software for: More than 2 years. “The only con that I can come up with, is that you can only upload one document to a chat.“ November 24, 2025 ## Showing most helpful reviews Showing 1-25 of 2379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandy Z. CEO and Principal Consultant Professional Training & Coaching Used the software for: 2+ years ### "Works pretty well but prefer Microsoft Teams" January 1, 2026 4.0 It works as quick communication, but I find that it doesn't do its intended job because sometimes I do not even know if I have received a message, unless I get an email notification telling me that there is a message I need to respond to. Pros It is easy to chat with others as well as hop on a quick video call without there being too much human error (or for people without much computer experience). It's easy to copy and paste photos from snips to share quick info. I would say I like the video feature the best - you just send a video link by pressing a button and then you can video talk immedately on Google Meet. Cons The notifications of chat are not enough - most time I do not even know if I received a Google chat notification. I do get emails from it, but with chat, you typically want to know immediately. I prefer Microsoft Teams Chat. I would recommend that Google make the message pop up in a better location or maybe a different noise so I know I received a chat. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Google Chat Cost less and seemed easier to implement vs Microsoft. Review Source VR Verified Reviewer Project Manager Entertainment Used the software for: 1-2 years ### "Allows For Convenient Conversation" April 7, 2026 5.0 Overall, really great experience with Google Chat! The GIFs and memes make conversations more fun, and the integrations help keep my workflow nice and smooth. Pros Super easy to use! Everything feels straightforward and smooth. The Google Drive and GCal integration works really well, and I love how quick it is to start up huddles or Google Meets whenever I need. Cons I just wish you could set status messages to give more insight to "online" or busy." This alleviates the need for me to add an additional OOO message. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) My company enforced the change to integrate with Google Suite. Review Source Reynaldo O. Freelancer Publishing Used the software for: 1-2 years ### "Google chat is not all that" January 15, 2025 2.0 My overall experience with Google chat is unnerving and not a highly rated chat communication tool. Pros It is a challenge for me to identify some great qualities, while I used the Google chat platform. I can say that it is easily accessible linked with my 2 Gmail accounts, but it is not a popular communication platform among most employers in my opinion. Cons What I liked least about Google Chat is that it is not as professional as other communication platforms. I receive messages or have received unwanted messages in the past from fraudulent users. In my opinion it is a waste of space, and I need to delete it from my linked email accounts. Review Source SP Sara P. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Better than Slack! " December 18, 2025 4.0 My overall experience has been very positive, especially since moving from Slack which we were use to, the transition went very well. Our team is able to stay connected and organized by centralizing conversations, file sharing, and collaboration in one place. Quick messaging and real-time updates help us stay on the same page, make decisions faster, and keep projects moving smoothly. We use it all day every day! Plus, the cute emojis and funny GIFs make our chats more lively and fun, which keeps team morale high even during busy days. Pros It keeps my conversations, files, and collaborations all in one place, helping our team communicate efficiently and get work done smoothly. Cons It can be tricky to add people outside of our organization to spaces and chats. Conversations can get a little cluttered, and the interface sometimes feels less intuitive compared to other messaging apps. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) We switched from Slack to Google Chat to take advantage of its seamless integration with Google Workspace which we were already using. It lets us access the Drive, and Gmail all in one place. Plus it was more cost efficient. Review Source WJ Whitney J. HR Assistant Banking Used the software for: 2+ years ### "Google Chat Review" November 24, 2025 5.0 I enjoy using google chat. It integrates well with our work email and allows us to communicate quicker versus sending emails or phone calls all the time. It also allows people to throw their personality out there more with the gif/emoji features. Pros I like Google chat because it's an efficient and effective way to communicate with my coworkers. I enjoy the gif and emoji features that it comes with. I also like that I can customize my out-of-office emoji and statement for when I am away. It's very easy to learn how to use the chat system. Google support has been easy to work with when issues have arised. Cons The only con that I can come up with, is that you can only upload one document to a chat. So if I'm trying to trouble shoot an issue by sending multiple screenshots via chat, I have to do it one by one instead of attaching all documents. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Google Chat This was a better option for integration purposes. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) It was difficult to get responses in a timely manner when everything was sent via email. The chat option has helped with internal communications a lot. Review Source Aditya S. Test Engineer Information Technology and Services Used the software for: 1-2 years ### "Best chatting software for communication" February 1, 2025 5.0 Google chat has been a great software to communicate with client, colleagues and testers for us. I have been using it for almost more than a year and found it to be incredibly helpful, especially how it's connected with our gmail account. Pros How easy it is to add someone and communicate with them by just using their email id Cons We cannot see messages from a person if by mistake we block them Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) Telegram was not as secure as gchat. Also, it's much easier to use other google softwares in gchat as compared to telegram Review Source AN Anna N. Operations Director Religious Institutions Used the software for: 2+ years ### "Not Quite Slack, But Worth The Savings" January 27, 2025 4.0 This has been a helpful and cost-effective tool for our organization. We use it as our primary method of communication. Pros The integration with google workspace. They're still developing it and creating new features that are making it more useful regularly. Cons It was a hard transition from Slack. It's harder to bring in non-employees and intehrate them into conversations with employees. Spaces have to be designated for employees only or open when you create them and you cant change this. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Slack was expensive and when we switched to gsuite, it made sense. Review Source CF Chad F. Customer success Information Technology and Services Used the software for: 6-12 months ### "Instant messaging " January 8, 2025 5.0 Google chat is easy to use for creating communication space. Pros Google chat is easy to sign in using Google account and it's integrated with Gemini AI Cons Google chat allows instant messaging and sharing ideas. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Webex suite is not easy for everyone and most people are familiar with Google chat. Review Source EC Eric C. CFO Hospital & Health Care Used the software for: Less than 6 months ### "Best Messaging System" December 24, 2024 5.0 Great product, I hope they continue to improve upon it. Pros Much better than the Samsung version, interacts with other text messages much better. Cons Notifications do not reflect read messages properly. Sometimes it shows I have an unread message but when I click on the notification, it is referring to an old message that I already saw. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) To align and integrate with my other Google products. Review Source LW Levin W. Cashier Food & Beverages Used the software for: 6-12 months ### "Perfect chatting app " March 8, 2026 5.0 Overall experience customer support is great helps you with problems the schedule and calendar I love it Pros like Google Chat because it makes communication quick and simple. I can send messages, share files, and work with others in group chats It also connects with other Google tools which makes collaborating on projects easier Cons One thing I dislike about Google Chat is that it can send too many notifications and sometimes important messages are hard to find in busy group chats Review Source NT Nick T. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "G-Chat Me!" January 23, 2025 5.0 Amazing! Google chat is the most fun way to communicate with co-workers because its quick, but also because we send memes to each other. You can exit super quick in case the boss sees, ha! Pros The easy quick access to chat with anyone that is your contacts. I also loved the ability to send GIFs. You can even name your group chats. Cons Nothing. I love everything about Google Chat. Review Source SS Stephen S. Manager Chemicals Used the software for: 1-2 years ### "The ultimate communication platform " May 15, 2025 5.0 You can send messages to co-workers, you can message the supervisor for advice. The supervisor and leadership team can critique and give instruction immediately and Google chat. I believe it's a must have for any business. Pros The convenient ability to communicate with the staff throughout the day. Cons Our company has been using Google chat for several years and there's nothing bad you could actually say about it. Review Source MR Miranda R. Medium Professional Training & Coaching Used the software for: 6-12 months ### "Fantastic service and quality! " June 11, 2025 5.0 I have used Google Chat for about 6 months now, and have found it to be reliable. This is always a must when operating a buisness. Pros That it shares the platform messaging system with other platforms linked directly to my Google account. Cons The most unexpected thing I found that is a minor annoyance is the inability to customize your backgrounds. Review Source NF Nathaniel F. Owner Construction Used the software for: 1-2 years ### "Send and recieve messages easily" May 16, 2025 4.0 Pros I loved how easy it is to send and recieve messages. It also makes it very easy to send multimedia messages and share live location when desired. Cons Theres really nothing i can complain about to be completely honest. It does what its supose to do very effectively. Review Source RI Roberto I. Digital traffic specialist Automotive Used the software for: 2+ years ### "Near-Perfect Professional Integration" January 13, 2025 5.0 The integration with Gmail enhances productivity by allowing quick, seamless information exchange (also in group), making it ideal for professional settings. Similarly, the Google Meet integration streamlines meeting setup with just one click, simplifying remote collaboration. However, the inability to see if messages have been viewed is a drawback, as it can create uncertainty and delay in communications. Overall, while the tool is highly useful for professional purposes, adding message read receipts would improve more its functionality. Pros Integration with Gmail, very useful for professional scopes mostly when you need to exchange a quick info with your collegues. Possibility to create groups Integration with Google meet: with just one click you can send an invitation Cons You cannot see if your message was viewed Review Source IV Ismael V. Sales and Marketing Marketing and Advertising Used the software for: 1-2 years ### "Exactly what a team needs" May 12, 2025 5.0 Pros I did not know that this existed! Now I use it a lot for my teams communication. It’s seamlessly integrated with other Google Workspace apps, making collaboration smooth and also really efficient Cons I like everything. Real time notifications and smart search features make it easy to stay on top of messages and also to find information quickly. Review Source VM Vincenzo M. Financial Accountant Information Technology and Services Used the software for: 2+ years ### "Good tool, but is missing integrations" January 13, 2025 4.0 Good tool works well, but is missing some crucial third party tools integrations. Pros simplicity to use and direct contact with colleagues by just looking for the email or name Cons the chat lacks some functionality and the integrations with third parties tools that other chats are offering. Review Source AM Alexandra M. Operational Services Manager Chemicals Used the software for: 2+ years ### "Kind of cool" June 20, 2025 4.0 Pros It's quick, convenient, notifications pop up and it integrates with the rest of the Google Suite of applications. Cons Google Chat feels a little disorganized and I also wish that the chat would pop up in the same bottom right corner as when you are drafting an email. Review Source VR Verified Reviewer Designer Director Entertainment Used the software for: 1-2 years ### "Not Ubiquitous Enough to Be Sole Tool " January 1, 2025 4.0 I enjoy using Google Chat, but the lack of interest from friends and family prohibits the ubiquitous requirement for prominence. Pros Attachments and upload are simple, but the ability to engage in real time chats that are connected directly to an existing Google account is both convenient and highly productive at the same time. Cons Sometimes the simplicity of this app causes it to feel feature-deficient, whether it actually is or is not so. Review Source JA Jamie A. Prompt Engineer Computer & Network Security Used the software for: 1-2 years ### "Easy communication tool" August 9, 2024 5.0 It is easy to use and easy to communicate with team members and individuals. It helps me be more efficient, and there is no "free" version or addons that we need to get. Pros I like the ease of use, and I don't have to download any application. We use it for project group, social groups, and company and team announcements, so I am in chat all day everyday. I can also pin it so I always know where it is, and I can set notifications that don't interrupt me all day. I can also pin certain people and groups to easily find them, because those are the ones I need most often. Cons Because we use it so much, I do get a lot of pings from chats I don't really care about, like a social chat, but I still need to be a part of them. That is really my only complaint, and compared to the upsides, it's really nothing. Review Source JC Jess C. Accounts Receivable Manager Chemicals Used the software for: 6-12 months ### "Google Chat Review" November 25, 2024 4.0 Pros I like the ease of communication with coworkers. Cons There is nothing specific I disliked about this product. Review Source PP PRIYARANJAN P. Human resoures Consumer Goods Used the software for: Less than 6 months ### "Guide lines of chat" January 26, 2025 4.0 Communication facilities. Build guide to customer . Pros Highly support. Customer satisfaction. More demand Cons Lack of information. No value of time. Less productivity. Review Source TS Tj S. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good platform over all " December 19, 2025 5.0 Pros Easy to connect to people and chat and / or talk to them. Can add multiple people into one chat. Has option for one on one chat or group. Cons Havent see google chat app for apple, have heard issues with notifications. I dont think it has audio or video call feature. Not sure about it though. Review Source AT Ariel T. HR Manager Automotive Used the software for: 2+ years ### "Tired of mass company emails? Try google chat!" August 9, 2024 5.0 Our company enjoys google chat. It's easy, efficient, and keeps everyone in our company on the same page. Pros Our company utilizes google chat on a daily basis throughout the day. Google chat is mostly how we communicate to 50+ employees at two separate locations. We have a chat group specifically for all employees as well as multiple different chat groups for different departments. The feature to @ a group or person is a perk as well. The convenience of sending a quick message in google chat is a lot more efficient than typing up a mass boring email. You can also download the app! Cons I don't have anything that I can consider a con for google chat. Review Source AM Alexander M. Repair technician Biotechnology Used the software for: 6-12 months ### "Google chats is a great way to stay connected!" August 20, 2024 4.0 Overall google chats is a great way to keep in contact with colleagues and share pictures, documents or other files Pros I like how chats syncs with my google account so i can use in on my desktop or phone. Cons One thing i dont like is that on mobile, when i use chats connected with my work email it will automatically sign me out of my personal email accounts Review Source Similar Products Featured ## Related categories [Team Communication](https://www.capterra.com/team-communication-software/)