# Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Google Chat the right Team Communication solution for you? Explore 2385 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175800/Chat/reviews --- Google Chat 4.5 (2385) [View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Google Chat Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Simple and intuitive operation 96% positive reviews out of 429 Most reviewers describe ease of use as a major benefit, highlighting its straightforward, beginner-friendly interface and seamless integration with other Google services. Inconsistent notification experience 61% negative reviews out of 121 Some reviewers describe notification issues, including missed alerts, excessive pop-ups, and limited customization across devices. Eric C. CFO, 501 - 1,000 employees. "Notifications do not reflect read messages properly." Reliable real-time messaging 93% positive reviews out of 273 Most reviewers find communication effective, supporting instant messaging for both personal and professional needs across various locations. Nikki E. Junior Partner Support SPecialist, 5,001 - 10,000 employees. "Google chat is very helpful when it comes to communication as it cover wide location, so we can communicate even our clients from other countries." Frequent lag and connectivity issues 75% negative reviews out of 111 Most users report performance and speed problems, such as lag, slow file transfers, and disruptions during weak internet connections. kwandile Mabutho K. Reviewer, 1 employee. "The instant messaging is not instant it is slow and has lags" Efficient team collaboration platform 95% positive reviews out of 229 Most reviewers indicate team communication is streamlined, enabling quick group chats, project updates, and easy collaboration within Google Workspace. Kat W. Designer, 51 - 200 employees. "It is easy to communicate with your team members when they are not in office, or in office and you have a simple question or request." Occasional glitches and crashes 36% negative reviews out of 75 Some users say bugs and issues cause sporadic crashes, glitches, and inefficiencies, occasionally disrupting workflow. Mike G. Member of Technical Staff, 201 - 500 employees. "It is hard to reach a human agent and often times tickets for bugs gets bounced to completely different departments." ## Showing most helpful reviews Showing 1-25 of 2385 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Portia A. Nurse Hospital & Health Care Used the software for: 2+ years ### "Simple and convenient messaging for everyday communication" May 14, 2026 5.0 Overall, Google Chat has been a convenient tool for communication and collaboration. It’s straightforward, reliable and especially useful for people already using Google Workspace. I like that everything stays connected in one place without needing multiple apps. Pros Google Chat is easy to use and works well with other Google services like Gmail and Google Meet. I like how simple it is to send quick messages, share files and keep conversations organised in spaces and group chats. Cons The app can sometimes feel basic compared to other messaging platforms, and notifications may occasionally be delayed or overwhelming in busy group chats. Review Source VR Verified Reviewer Project Manager Entertainment Used the software for: 1-2 years ### "Allows For Convenient Conversation" April 7, 2026 5.0 Overall, really great experience with Google Chat! The GIFs and memes make conversations more fun, and the integrations help keep my workflow nice and smooth. Pros Super easy to use! Everything feels straightforward and smooth. The Google Drive and GCal integration works really well, and I love how quick it is to start up huddles or Google Meets whenever I need. Cons I just wish you could set status messages to give more insight to "online" or busy." This alleviates the need for me to add an additional OOO message. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) My company enforced the change to integrate with Google Suite. Review Source SH Sophia H. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Great for Everyday Workplace Collaboration" June 4, 2026 5.0 My experience with Google Chat has been extremely positive. A bunch of my coworkers and I work from home and some work in the office. Google Chat provides a convenient way to communicate with colleagues, share files, and collaborate on projects in real time. The integration with other Google Workspace applications helps streamline workflows and keeps conversations organized. To me, it has been the most effective and reliable communication tool! Pros I love that Google Chat is simple, reliable, and integrates well with the rest of Google Workspace. It makes communication and collaboration easy while keeping conversations organized. It makes team communication efficient by keeping messages, files, and tasks organized in one place. I also appreciate the ability to create dedicated spaces for projects and collaborate in real time. Cons The least thing I like about Goolge Chat is that the chat history disappears if you close out of your windows after 24 hours. But I just never close my windows to avoid that. I truly love using Google Chat. It makes working from home really easy. There's truthfully nothing I don't dislike about it. Review Source DC Daniel C. Benefits and Compliance Manager Hospital & Health Care Used the software for: I used a free trial ### "Google Chat review" May 25, 2026 3.0 Pros The integration with Google services is the best aspect of Google Chat. Functionality is also easy to use. Cons Too many notifications would be my biggest compliant. I'm a gmail user and I tended to get an email and a google chat when there was tagged activity. The double notification isn't a huge issue but it can clutter your email. Review Source NC Nikki C. PERMIT TECH Construction Used the software for: 2+ years ### "Simple and Effective Team Communication Tool" May 5, 2026 5.0 My overall experience with Google Chat has been positive. It’s a simple, reliable communication tool that works well within Google Workspace. While it lacks some advanced features, it’s effective for quick messaging and team collaboration. Pros What I liked most about Google Chat is how simple and efficient it is for team communication. It integrates seamlessly with Google Workspace, making messaging, file sharing, and collaboration fast and easy in one platform. Cons What I liked least about Google Chat is that it feels more basic compared to other messaging platforms, with fewer advanced features for large team organization and workflow management. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Google Chat We chose Google Chat over Slack and Microsoft Teams because it was already fully integrated into Google Workspace, making communication faster and more seamless with Gmail, Drive, Calendar, and Meet. It reduced the need for extra tools, simplified onboarding, and kept everything in one ecosystem. Review Source SP Sara P. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Better than Slack! " December 18, 2025 4.0 My overall experience has been very positive, especially since moving from Slack which we were use to, the transition went very well. Our team is able to stay connected and organized by centralizing conversations, file sharing, and collaboration in one place. Quick messaging and real-time updates help us stay on the same page, make decisions faster, and keep projects moving smoothly. We use it all day every day! Plus, the cute emojis and funny GIFs make our chats more lively and fun, which keeps team morale high even during busy days. Pros It keeps my conversations, files, and collaborations all in one place, helping our team communicate efficiently and get work done smoothly. Cons It can be tricky to add people outside of our organization to spaces and chats. Conversations can get a little cluttered, and the interface sometimes feels less intuitive compared to other messaging apps. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) We switched from Slack to Google Chat to take advantage of its seamless integration with Google Workspace which we were already using. It lets us access the Drive, and Gmail all in one place. Plus it was more cost efficient. Review Source Brandy Z. CEO and Principal Consultant Professional Training & Coaching Used the software for: 2+ years ### "Works pretty well but prefer Microsoft Teams" January 1, 2026 4.0 It works as quick communication, but I find that it doesn't do its intended job because sometimes I do not even know if I have received a message, unless I get an email notification telling me that there is a message I need to respond to. Pros It is easy to chat with others as well as hop on a quick video call without there being too much human error (or for people without much computer experience). It's easy to copy and paste photos from snips to share quick info. I would say I like the video feature the best - you just send a video link by pressing a button and then you can video talk immedately on Google Meet. Cons The notifications of chat are not enough - most time I do not even know if I received a Google chat notification. I do get emails from it, but with chat, you typically want to know immediately. I prefer Microsoft Teams Chat. I would recommend that Google make the message pop up in a better location or maybe a different noise so I know I received a chat. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Google Chat Cost less and seemed easier to implement vs Microsoft. Review Source WJ Whitney J. HR Assistant Banking Used the software for: 2+ years ### "Google Chat Review" November 24, 2025 5.0 I enjoy using google chat. It integrates well with our work email and allows us to communicate quicker versus sending emails or phone calls all the time. It also allows people to throw their personality out there more with the gif/emoji features. Pros I like Google chat because it's an efficient and effective way to communicate with my coworkers. I enjoy the gif and emoji features that it comes with. I also like that I can customize my out-of-office emoji and statement for when I am away. It's very easy to learn how to use the chat system. Google support has been easy to work with when issues have arised. Cons The only con that I can come up with, is that you can only upload one document to a chat. So if I'm trying to trouble shoot an issue by sending multiple screenshots via chat, I have to do it one by one instead of attaching all documents. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Google Chat This was a better option for integration purposes. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) It was difficult to get responses in a timely manner when everything was sent via email. The chat option has helped with internal communications a lot. Review Source CF Cassandra F. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "An Underrated Google Suite Feature" May 28, 2026 5.0 Overall, Google Chat is easy to learn, has great features like file-sharing and GIFs, and lives on the screen I'm already using most (my Gmail). Pros Google Chat has quietly become one of the most useful tools in my day-to-day life. It fills the gap between formal emails and unnecessary phone calls perfectly. For quick professional discussions, clarifications, and team collaboration, it keeps communication moving all day. It doesn’t feel overly corporate. It’s just as useful for friendly banter with colleagues as it is for work conversations. Some of the best team culture happens in those small, casual interactions. I even use it to check in with my spouse throughout the day since it’s already open on my screen. Cons I wish more of my team used it! There's a lot of competition with other platforms like Slack or Microsoft teams. You need to know who's checking which messaging system to reach them quickest. It would also be useful if it was like back in the day when minimizing the conversation didn't make it go away completely. I miss when I had the tabs along the bottom of my screen. Not the end of the world, though. Review Source EJ Emily J. HR Hospitality Used the software for: 6-12 months ### "Choose Google" July 7, 2026 4.0 Google Chat is an excellent choice if your organization already uses Google Workspace. It is fast, intuitive, and integrates seamlessly with Google's productivity tools. Pros Google Chat is a simple, reliable messaging platform that works particularly well for organizations already using Google Workspace. Cons Limited customization – Fewer options for channels, workflows, and personalization than competitors. Review Source aA alifah A. Administrator Hospital & Health Care Used the software for: 2+ years ### "Friendly for different age groups" July 3, 2025 5.0 Very easy to use. Great for school children, and adults. It makes working from home, as well as school work at home a lot easier. Pros Being able to communicate with others whilst working at the same time. It helps multitasking a lot better, and communicating with colleagues/classmates. Cons Sometimes messages can lag, but that may also be down to internet issues. But overall no issues, and very easy to use. Review Source NT Nick T. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "G-Chat Me!" January 23, 2025 5.0 Amazing! Google chat is the most fun way to communicate with co-workers because its quick, but also because we send memes to each other. You can exit super quick in case the boss sees, ha! Pros The easy quick access to chat with anyone that is your contacts. I also loved the ability to send GIFs. You can even name your group chats. Cons Nothing. I love everything about Google Chat. Review Source SS Stephen S. Manager Chemicals Used the software for: 1-2 years ### "The ultimate communication platform " May 15, 2025 5.0 You can send messages to co-workers, you can message the supervisor for advice. The supervisor and leadership team can critique and give instruction immediately and Google chat. I believe it's a must have for any business. Pros The convenient ability to communicate with the staff throughout the day. Cons Our company has been using Google chat for several years and there's nothing bad you could actually say about it. Review Source Samuel A. Digital marketing manager Logistics and Supply Chain Used the software for: 2+ years ### "Simple tool for good communication " February 13, 2025 4.0 I like using Google chat for simple communication among tema members, however it is kinda limited in features especially the file sharing size, I recommend for small business owner who are just starting out Pros It's easy to setup and use, it effectively for tema collaboration Cons It can be sometimes slow and has limited chatting features Review Source NF Nathaniel F. Owner Construction Used the software for: 1-2 years ### "Send and recieve messages easily" May 16, 2025 4.0 Pros I loved how easy it is to send and recieve messages. It also makes it very easy to send multimedia messages and share live location when desired. Cons Theres really nothing i can complain about to be completely honest. It does what its supose to do very effectively. Review Source IV Ismael V. Sales and Marketing Marketing and Advertising Used the software for: 1-2 years ### "Exactly what a team needs" May 12, 2025 5.0 Pros I did not know that this existed! Now I use it a lot for my teams communication. It’s seamlessly integrated with other Google Workspace apps, making collaboration smooth and also really efficient Cons I like everything. Real time notifications and smart search features make it easy to stay on top of messages and also to find information quickly. Review Source JC John C. Video Editor Marketing and Advertising Used the software for: 2+ years ### "Simple and easy to use!" February 6, 2025 5.0 Simple and easy to use, but feels a bit basic compared to other chat apps. Pros Works great with Google apps and makes team chats super easy! Cons Lacks fun features like reactions and feels a bit plain at times. Review Source VM Vincenzo M. Financial Accountant Information Technology and Services Used the software for: 2+ years ### "Good tool, but is missing integrations" January 13, 2025 4.0 Good tool works well, but is missing some crucial third party tools integrations. Pros simplicity to use and direct contact with colleagues by just looking for the email or name Cons the chat lacks some functionality and the integrations with third parties tools that other chats are offering. Review Source LR Liz R. Owner Retail Used the software for: 6-12 months ### "1st Google Chat Review" February 1, 2025 5.0 My overall experience with Google chat is very positive. Pros I liked about Google chat most is that you can have conversations with businesses, or program/software developers as well as people from your own contacts list or teambase. Cons Nothing, everything about Google chat is great. Review Source VR Verified Reviewer Designer Director Entertainment Used the software for: 1-2 years ### "Not Ubiquitous Enough to Be Sole Tool " January 1, 2025 4.0 I enjoy using Google Chat, but the lack of interest from friends and family prohibits the ubiquitous requirement for prominence. Pros Attachments and upload are simple, but the ability to engage in real time chats that are connected directly to an existing Google account is both convenient and highly productive at the same time. Cons Sometimes the simplicity of this app causes it to feel feature-deficient, whether it actually is or is not so. Review Source ES Elissa S. AR Accounting Used the software for: 6-12 months ### "Easy to use" January 7, 2025 5.0 Pros How easy and conveniant it is to use, never had any issues Cons Nothing, worked well for everything I needed Review Source AW Alexander W. Teacher Education Management Used the software for: 1-2 years ### "Google chat allows for collaboration" January 22, 2025 4.0 Overall this program actually enhanced and allowed collaboration some more. Pros It is easily integrated into the gmail suite and google suite. Cons It can take some time to get use to and become familiar with. Review Source KA Kalli A. Instructor Performing Arts Used the software for: Less than 6 months ### "Google Chat" June 30, 2025 5.0 Pros So easy to integrate app into all other Google applications. You don’t need any fancy device to use this application. Cons So far I haven’t really found anything I dislike about Google Chat. I am still fairly new to using this application. Review Source JC Jess C. Accounts Receivable Manager Chemicals Used the software for: 6-12 months ### "Google Chat Review" November 25, 2024 4.0 Pros I like the ease of communication with coworkers. Cons There is nothing specific I disliked about this product. Review Source PS Prasanjeet S. business development executive Business Supplies and Equipment Used the software for: 6-12 months ### "best plartfrom for chat with some one" September 20, 2024 5.0 my overall experience was very good as well as i loved ths software most because of the privacy features of this software. Pros the privacy feature of google chat . it assured you that your message was end to end encrrypt. Cons as comapare to other it is slow that means it works a litlle bit slower that other softwares. Review Source Similar Products Featured ## Related categories [Team Communication](https://www.capterra.com/team-communication-software/)