# Page 12 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Google Chat the right Team Communication solution for you? Explore 2383 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175800/Chat/reviews --- Google Chat 4.5 (2383) [View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Google Chat ## Showing most helpful reviews Showing 276-300 of 2383 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Supply Planner Food & Beverages Used the software for: 2+ years ### "Google Chat Review" July 7, 2022 4.0 Pros Google Chat is a great Instant MEssaging Software with minimal desgin and extensive usability. It provides a great way to communicate with peers and share file syncing with other Google platforms such as Drive and Maps. Cons Internet connection required for the app to run is quite high and does not work well in remote areas or on field visits. Review Source ARM Abdul Raafi M. Executive Director Media Production Used the software for: 2+ years ### "Quickly hop from email to instant messaging your contacts" March 27, 2022 5.0 Google chat has been a great and nifty tool to have available. It allows me to stay in an official mindset while instant messaging my contacts without getting distracted as I easily would if I had to do it through other instant messaging and chat apps like whatsapp or viber. I like how it offers a casual feel to official communications with clients and partners. Pros Google chat allows me to maintain high productivity in my communication channels. Instead of staying in long gmail chains to hash things over, I can easily access my google chat and instant message my contact and get things sorted out much faster. Cons All the limitations that came with google chat for me were fixed by the introduction of google meet. And I consider them all to be the same product anyway, so I guess I have no complains left. Review Source VR Verified Reviewer Co Founder at A&B Advertising Internet Used the software for: 1-2 years ### "Free & Fast group chats available for small companies" August 23, 2018 5.0 We have Google G-suite account which help's us to keep everybody on the Google chats platform on internal office communications. And the App helps to be online all the time. Have been using this for more than a year, and seems we don't need any paid apps to switch to, Chats has all the required functionalities which we need. Pros \- It's by Google and hence no need to create any new accounts :) - It's fast and the new update on the android app is also amazing. - it has integration with hangouts which provides free voice and video calls - Basically it is a competitor to chat apps like slack, Ryver, etc - and had done quite a decent job and improvising over the time. - Has options of creating groups called as rooms where we can discuss on particular topic and can be referred anytime in future. - Recently they activated the edit option which is cool. Cons \- Can keep or add a few new features like read recipients - Also, multiple file upload option is missing - Drag and drop option is missing - which I think is a big gap. Review Source PO Patricia O. Administrative Assistant Computer Networking Used the software for: 2+ years ### "Great! We use it a lot for business organization" December 22, 2022 5.0 In general, we had an excellent experience and we definitely recommend the platform. She helped a lot in contacting customers and employees and in organizing the company Pros The platform is very well thought out and easily integrates with other platforms and is very easy to use. Cons Nothing to complain, we are very satisfied with the platform Review Source HD Henrietta D. Business Analyst Telecommunications Used the software for: 2+ years ### "Google chat makes communicating easy!" March 5, 2024 5.0 Pros Google chat makes instant messaging easy and seamless. I have google chat both on my desktop and mobile, and the experience on both are great! Very user friendly, and easy to adjust/migrate to after using other communication tools. Cons Nothing off the top of my mind, I enjoy google chat a lot, and love that the mobile instance allows you to toggle between other google products like Gmail Review Source BB Bilgenur B. Bioinformatics scientist III Biotechnology Used the software for: 2+ years ### "Basic tool for communicating with people" February 6, 2022 3.0 Neutral. I used to use it more frequently but not switched to other media platforms. Based on my experience with it, it is not a spectacularly useful media platform. Pros The product is easy to use, can easily link your contacts by syncing with other Google platforms. Cons Searching keywords in Gmail history also brings the keywords in the Google chat history. I find it difficult to reach the information that I need Review Source BM Bonnie M. Director Information Technology and Services Used the software for: 2+ years ### "A Brilliant and Resourceful Team Communication and Instant Messaging Solution." May 5, 2024 5.0 Google Chat enhance seamless team communication and collaboration. Pros Google Chat streamlines business and team communication in real-time.It also enhance real-time group chatting by sending instant messages.It is simple to share files with Google Chat. Cons I haven't encountered any flaws with Google Chat as it keeps team communication at breeze. Review Source LN Lindsey N. Marketing & Creative Services Director Hospitality Used the software for: 6-12 months ### "Google Chat Makes Remote Work Possible" October 14, 2021 5.0 We began using Google Chat when our team moved to remote work in 2020. We now use it across our entire team to share quick updates, check in, ask questions, and avoid endless calls and meetings. It helps us stay productive, collaborate, and remain in touch while we work remotely. Pros We use Google Chat across all of our teams to quickly get information out or to share updates. It drastically cuts down on the calls, emails, texts, and even meetings that are required for our team because we can quickly and effectively communicate on Chat. The history makes it easy to go back in conversations if you forgot something, and it is super intuitive to use overall. I love that it is also easily accessible in mobile without having to download an additional app! Cons I wish it was a little more user-friendly in terms of sharing documents - but once we have shown our team how to do it they have all figured it out! I really don't have anything to add as this software is so great for our team. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Google Chat The integration with other software made the switch to Google a no-brainer for our team. Review Source VR Verified Reviewer DevOps Program Development Used the software for: 1-2 years ### "Chat, a communication tool made by Google" March 8, 2020 5.0 We use this product for formal communication purposes and it's a simple to use product and has a very good user experience, because it's easy to use and we are solving a lot of business problems. We choose this product because we find Pros Chat is a good tool for communication, it has a perfect integration with all the GSuite Environment, for the price is a very good tool because you can use it with Hangouts, Drive and Gmail. Cons The only con that I found on this product is the price. In a small business probably is going to be expensive if you have 10+ employers, because this product has a price per user. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Google Chat Because has a better price per user and with a low price we acquired this product that includes Chat, Hangouts, Gmail, Drive and all the products of the Google Environment. Review Source AI Atis I. Commercial lead Financial Services Used the software for: 2+ years ### "Easy daily communication with colleges " December 10, 2023 4.0 Pros Easy to communicate with colleagues in private and group chats Cons Not so easy to find something on historical conversations Review Source hgG hans gabriel G. independiente Retail Used the software for: 2+ years ### "Para los tiempos que vivimos hoy en dia Google Chat es muy necesario para comunicarnos con familiares y amigos." February 19, 2024 5.0 Es muy buena ya que puedo tener comunicacion con los demas de una manera muy facil y sobre todo que es gratis. Pros Que me puedo comunicar con mis seres queridos y principalmente si se encuentran en otro pais y tambien poder comunicarme con amigos o clientes. Cons Muy pocas personas saben lo muy util que puede ser Google Chat para comucarse con los demas. Review Source VR Verified Reviewer Medical Intern Hospital & Health Care Used the software for: 2+ years ### "Google Char for formal communications " April 29, 2021 4.0 It is the perfect tool to communicate and held a meeting while checking our emails. A good tool with simple UI and neat performance. Kudos to Google. Pros I'm a Google product fan and that is the major reason to stick with Google Chat. The simple UI and its interaction with Gmail are both major plus points of Google chat. The voice chat and video chats are more stable when compares to other alternatives. It is completely free to use and the chat in real-time. I have experience with both mobile and web versions, both are quick & efficient to use. Cons When compares to other messaging apps, it is too ordinary. That's the main reason everyone choosing other alternatives when compares to Google Chat. There is a minor delay in desktop notifications & if it allows adding attachments inside the chatbox, it would be great. Review Source KM Kramer M. Graphic designer Design Used the software for: 2+ years ### "I would recommend this to anyone " December 21, 2022 4.0 Overall it is a good app and works well, easy to use and integrates well with google apps like gmail. Pros Easy to uses and being a google app integrates well with other android apps, and the google system of apps. Cons I have experienced some issues when sharing images, where they load extremely slowly, or show up for me and not the other members of the chat. Review Source KC Kelsea C. Secretary Chemicals Used the software for: 1-2 years ### "Google Chat is a Life Saver!" September 29, 2023 5.0 Google chat is great for any kind of business. Especially if you have people out of office, you can still chat them and they will get the notification in the field and answer any questions quickly. Pros Google chat has been so useful to our company this year. This helped us a ton through our email to where if someone is on the phone, we can give them instructions on how to answer questions in a quiet manner instead of shout across the room. This has helped keep the level of noise down in our office. Cons Google chat has been very helpful. There is nothing I can complain about for this as this has been amazing to use these past couple years. Review Source AC Andrew C. Manager Package/Freight Delivery Used the software for: 6-12 months ### "Good service " June 20, 2024 4.0 Pros It’s easy to use for all employees and clients. Cons Not everyone has it, but it’s simple to set up. Review Source Jair Alexander A. Logística Logistics and Supply Chain Used the software for: 6-12 months ### "La mejor manera de mensajear y trabajar en equipo." May 7, 2023 4.0 Muy buena experiencia con todas sus funciones Pros Poder hablar con personas cercanas a mi y equipo de trabajo Cons Podría implementar más funcionesp pero la experiencia usándola es muy buena y tiene todo lo necesario Review Source Mike F. Owner/President Sports Used the software for: 2+ years ### "All in one and it costs you none! " May 7, 2021 5.0 Google dropped the ball a bit on building this platform out and when the pandemic hit, competitors like Zoom and MSFT teams developed more comprehensive platforms for businesses that were moving remote. Because of this, it seems like usage is not as prevalent as it once was, and I fear that that might limit the resources devoted to Googles chat platform going forward. That said, I and a sole proprietor with a small team, and GChat is more than sufficient for my needs. Pros Google chat is as comprehensive as most of the p2p chat platforms and more often than not, the connections is more reliable that paid alternatives. I love how it's embedded into Gmail so I can move from composing an email to chat to chat on one pane of glass. Cons Security is questionable. It seems like more and more of my friend/associates are moving away from GChat to more private and secure paid platforms. Review Source AS Arun S. VP, Technology Hospitality Used the software for: 6-12 months ### "Avearge tool for team collobaration " March 20, 2022 2.0 Average experiece overall. Good for one-to-one communications. Message tagging feature is missing, which becomes difficult to reply to a specific message in a group. Pros Inbuilt within Gmail and apps, easy to use Cons Not able to tag a message and reply to that person. Context gets lost in Google spaces. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Google Chat Easy to use. Comes free with GSuite license. Sufficient for employee collaboration, further improvements are required although. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Its open software which can't be used for business purpose. Employee's don't like to use personal WA for official purpose, because of which Goolge Spaces/Chat has been evaluated and used. Review Source VR Verified Reviewer PayPal user experience Events Services Used the software for: 1-2 years ### "Chat on Google" October 16, 2022 5.0 Good Pros I like to use this chat because it connects with other google apps I personally use, so it's very easy to share and communicate with the team and work on projects on a real-time platform. Cons Miss advanced analysis and searching tools in chat for an even better experience. Review Source LZ Li Z. Waitress Restaurants Used the software for: 2+ years ### "Jasely" October 7, 2023 5.0 My experience is just chat good with friends and the chat room is good! Pros I like to use the google chat to chat with my friends and others! It’s good to have it! Cons None, I like to have google chat in my life! Review Source VR Verified Reviewer english Teacher E-Learning Used the software for: I used a free trial ### "Handle multple tasks effetively" May 12, 2022 5.0 i´ve been isong this to be communicate with students and coleagues Pros It´s like most of the chats so there is not much to learn Cons if something is different than other chats it´s hard to see at glance Alternatives considered [Telegram](https://www.capterra.com/p/180347/Telegram/)[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Instagram](https://www.capterra.com/p/210721/Instagram/) Reason for choosing Google Chat to try something by google instead Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) to try something by google Review Source BK Basit K. Full Desk Recruitment Team Lead Staffing and Recruiting Used the software for: 1-2 years ### "This is by far the most useful application for daily team communication" November 13, 2022 5.0 The overall experience with Google Chat has been great. It's my go-to tool for any team communication or while collaborating with different teams and even while sharing a large number of files as well. Pros The best thing about this application is that it provides instant notification or an alert whenever anyone sends you a message. This can be accessed via mobile phone as well and can be used anywhere through a number of devices. File sharing, the status of team members, alerts, and various other things work seamlessly with this software Cons There isn't anything that I liked least about this software. This tool is very ideal for daily team communication, file sharing, etc. Review Source SE Shalom E. Teacher E-Learning Used the software for: 1-2 years ### "Google chat for teachers" August 6, 2022 5.0 Pros Google chat is a very useful software for communication that has enabled our team to interact and work remotely. This is another fantastic tool provided by Google for the workplace. Cons I did not find any problem with google chats. Review Source LB Lindsey B. Production Coordinator Marketing and Advertising Used the software for: 2+ years ### "Perfect for its Uses" May 10, 2022 5.0 At Lifetime Brands, especially while working from home, Google Chat has been extremely impactful. It is really easy to quickly communicate with all, being that we are not always in person. We also use it to communicate in groups. Our whole department of 20+ people are in a chat, which makes it super easy to quickly communicate a general message for a large group of people. Pros I love how easy this feature of Google is to use. It is a great way to quickly communicate. It is nice that you can see when people are available, or away. I also love the iPhone app for Google Chat. The chat comes right to my phone, which makes working on the go very easy and reliable. Cons I don't really think there are any Con's to this software. Review Source Rob C. Marketing Copywriter Computer Software Used the software for: 2+ years ### "Better than nothing, but not the best" October 13, 2019 3.0 Chat helps connect me to the rest of my coworkers. We use both Slack and Google Chat throughout the business (largely dependent on what different people are most comfortable using), and it works well as a basic tool for pinging people when needed. It wouldn't be my first choice for a chat application, but it's a great supplement/a great option for businesses that are already invested in G Suite. Pros Google Chat is really easy to use, and it sits in your inbox, which makes it easy to stay on top of all your communications in one place. While this isn't the primary concern of users like me, it's also worth noting that Chat comes as a part of G Suite, making it a great deal for small businesses who mostly want the Drive/Email features and don't have any complex chat needs. Cons This is about as simple of an app as you're going to find, which means useful features like creating chat channels for large groups, or easily retaining access to your message history with other users (you need to search in Gmail to get the full transcript), aren't supported particularly well. There are other shortcomings, like a poor experience sending and receiving files, that also make this app a little less than the best. Review Source Similar Products Featured ## Related categories [Team Communication](https://www.capterra.com/team-communication-software/)