# Page 13 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

---

Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 13 - Reviews of Google Chat

## Showing most helpful reviews

Showing 301-325 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KM

Kramer M.  
Graphic designer  
Design  
Used the software for: 2+ years

### "I would recommend this to anyone "

December 21, 2022

4.0

Overall it is a good app and works well, easy to use and integrates well with google apps like gmail.

Pros

Easy to uses and being a google app integrates well with other android apps, and the google system of apps.

Cons

I have experienced some issues when sharing images, where they load extremely slowly, or show up for me and not the other members of the chat.

Review Source

KC

Kelsea C.  
Secretary  
Chemicals  
Used the software for: 1-2 years

### "Google Chat is a Life Saver!"

September 29, 2023

5.0

Google chat is great for any kind of business. Especially if you have people out of office, you can still chat them and they will get the notification in the field and answer any questions quickly.

Pros

Google chat has been so useful to our company this year. This helped us a ton through our email to where if someone is on the phone, we can give them instructions on how to answer questions in a quiet manner instead of shout across the room. This has helped keep the level of noise down in our office.

Cons

Google chat has been very helpful. There is nothing I can complain about for this as this has been amazing to use these past couple years.

Review Source

Jair Alexander A.  
Logística  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "La mejor manera de mensajear y trabajar en equipo."

May 7, 2023

4.0

Muy buena experiencia con todas sus funciones

Pros

Poder hablar con personas cercanas a mi y equipo de trabajo

Cons

Podría implementar más funcionesp pero la experiencia usándola es muy buena y tiene todo lo necesario

Review Source

Mike F.  
Owner/President  
Sports  
Used the software for: 2+ years

### "All in one and it costs you none! "

May 7, 2021

5.0

Google dropped the ball a bit on building this platform out and when the pandemic hit, competitors like Zoom and MSFT teams developed more comprehensive platforms for businesses that were moving remote. Because of this, it seems like usage is not as prevalent as it once was, and I fear that that might limit the resources devoted to Googles chat platform going forward. That said, I and a sole proprietor with a small team, and GChat is more than sufficient for my needs.

Pros

Google chat is as comprehensive as most of the p2p chat platforms and more often than not, the connections is more reliable that paid alternatives. I love how it's embedded into Gmail so I can move from composing an email to chat to chat on one pane of glass.

Cons

Security is questionable. It seems like more and more of my friend/associates are moving away from GChat to more private and secure paid platforms.

Review Source

AS

Arun S.  
VP, Technology  
Hospitality  
Used the software for: 6-12 months

### "Avearge tool for team collobaration "

March 20, 2022

2.0

Average experiece overall. Good for one-to-one communications. Message tagging feature is missing, which becomes difficult to reply to a specific message in a group.

Pros

Inbuilt within Gmail and apps, easy to use

Cons

Not able to tag a message and reply to that person. Context gets lost in Google spaces.

Alternatives considered

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Google Chat

Easy to use. Comes free with GSuite license. Sufficient for employee collaboration, further improvements are required although.

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Its open software which can't be used for business purpose. Employee's don't like to use personal WA for official purpose, because of which Goolge Spaces/Chat has been evaluated and used.

Review Source

VR

Verified Reviewer  
PayPal user experience  
Events Services  
Used the software for: 1-2 years

### "Chat on Google"

October 16, 2022

5.0

Good

Pros

I like to use this chat because it connects with other google apps I personally use, so it's very easy to share and communicate with the team and work on projects on a real-time platform.

Cons

Miss advanced analysis and searching tools in chat for an even better experience.

Review Source

KA

Kayla A.  
Event Producer  
Hospitality  
Used the software for: 1-2 years

### "Great Effective tool for Team Communication"

April 16, 2024

5.0

Pros

It makes communicating with our team members fast and easy

Cons

nothing :) its great! I would love a feature that allows us to search key words to find previous messages

Review Source

LZ

Li Z.  
Waitress  
Restaurants  
Used the software for: 2+ years

### "Jasely"

October 7, 2023

5.0

My experience is just chat good with friends and the chat room is good!

Pros

I like to use the google chat to chat with my friends and others! It’s good to have it!

Cons

None, I like to have google chat in my life!

Review Source

VR

Verified Reviewer  
english Teacher  
E-Learning  
Used the software for: I used a free trial

### "Handle multple tasks effetively"

May 12, 2022

5.0

i´ve been isong this to be communicate with students and coleagues

Pros

It´s like most of the chats so there is not much to learn

Cons

if something is different than other chats it´s hard to see at glance

Alternatives considered

[Telegram](https://www.capterra.com/p/180347/Telegram/)[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Instagram](https://www.capterra.com/p/210721/Instagram/)

Reason for choosing Google Chat

to try something by google instead

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

to try something by google

Review Source

BK

Basit K.  
Full Desk Recruitment Team Lead  
Staffing and Recruiting  
Used the software for: 1-2 years

### "This is by far the most useful application for daily team communication"

November 13, 2022

5.0

The overall experience with Google Chat has been great. It's my go-to tool for any team communication or while collaborating with different teams and even while sharing a large number of files as well.

Pros

The best thing about this application is that it provides instant notification or an alert whenever anyone sends you a message. This can be accessed via mobile phone as well and can be used anywhere through a number of devices. File sharing, the status of team members, alerts, and various other things work seamlessly with this software

Cons

There isn't anything that I liked least about this software. This tool is very ideal for daily team communication, file sharing, etc.

Review Source

SE

Shalom E.  
Teacher  
E-Learning  
Used the software for: 1-2 years

### "Google chat for teachers"

August 6, 2022

5.0

Pros

Google chat is a very useful software for communication that has enabled our team to interact and work remotely. This is another fantastic tool provided by Google for the workplace.

Cons

I did not find any problem with google chats.

Review Source

LB

Lindsey B.  
Production Coordinator  
Marketing and Advertising  
Used the software for: 2+ years

### "Perfect for its Uses"

May 10, 2022

5.0

At Lifetime Brands, especially while working from home, Google Chat has been extremely impactful. It is really easy to quickly communicate with all, being that we are not always in person. We also use it to communicate in groups. Our whole department of 20+ people are in a chat, which makes it super easy to quickly communicate a general message for a large group of people.

Pros

I love how easy this feature of Google is to use. It is a great way to quickly communicate. It is nice that you can see when people are available, or away. I also love the iPhone app for Google Chat. The chat comes right to my phone, which makes working on the go very easy and reliable.

Cons

I don't really think there are any Con's to this software.

Review Source

Rob C.  
Marketing Copywriter  
Computer Software  
Used the software for: 2+ years

### "Better than nothing, but not the best"

October 13, 2019

3.0

Chat helps connect me to the rest of my coworkers. We use both Slack and Google Chat throughout the business (largely dependent on what different people are most comfortable using), and it works well as a basic tool for pinging people when needed. It wouldn't be my first choice for a chat application, but it's a great supplement/a great option for businesses that are already invested in G Suite.

Pros

Google Chat is really easy to use, and it sits in your inbox, which makes it easy to stay on top of all your communications in one place. While this isn't the primary concern of users like me, it's also worth noting that Chat comes as a part of G Suite, making it a great deal for small businesses who mostly want the Drive/Email features and don't have any complex chat needs.

Cons

This is about as simple of an app as you're going to find, which means useful features like creating chat channels for large groups, or easily retaining access to your message history with other users (you need to search in Gmail to get the full transcript), aren't supported particularly well. There are other shortcomings, like a poor experience sending and receiving files, that also make this app a little less than the best.

Review Source

RM

Rohan M.  
Senior Manager, Careers Services  
Education Management  
Used the software for: 2+ years

### "Great instant messaging platform that works brilliantly for Gmail users"

March 29, 2022

5.0

A very pleasant experience, especially as a user of gmail.

Pros

The fact that the the google chat feature is inbuilt in to gmail is extremely useful. You don’t have to toggle back and forth between your emails and the chat feature and sits right in the corner of the app, meaning if you need to contact a member of your team for a quick question that doesn’t necessarily have to be an email, this works great for it. What’s even better is that it allows you to add a quick video chat link within the chat function and you can instantly connect on google meets through this feature. Again, it is very handy.

Cons

The software could be improved further to enable adding files and document more easily.t This option is there, but when the chat is minimised to its smaller size so as not to interfere with the rest of the screen, these buttons are tricky to find.

Review Source

VR

Verified Reviewer  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Quickly & Effectively Communicate with Teammates on G-Chat"

September 22, 2019

5.0

I use gchat mostly at work, but I have also used it through my personal email. My company uses Google for email, so I frequently use gchat, sheets, docs, and more.

Pros

I like how I can quickly communicate with teammates in the same window as Gmail. Sometimes the things I need to communicate don't necessarily require an email to be sent. I like that I can ask small/simple questions quickly, and receive responses just as fast.

Cons

Honestly... nothing. I love that I can access it anywhere (phone/computer) and how simple it is to use. My only small suggestion would maybe be a more organized/efficient way to organize and start g-chat group chats. My manager has made group chats before, and for some reason they sometimes don't show up, or I need to go into a separate tab/window to see what was said.

Review Source

MT

Maggie T.  
Start-up Founder  
Computer Software  
Used the software for: 2+ years

### "Google Chats is ok. "

September 16, 2021

5.0

Pros

I like that the interface is really smooth and easy to look at. One of the features I use the most is setting up instant Google Video Chats with my contacts on my team. You just have to click a link, and if you are part of an organization, then you are able to view individual calendars from inside Google Chats when you need to decide on a future meeting time.

Cons

I don't like how you can't sort your group conversations. While you can set up "channels" / "rooms", I end up using the individuals chats a lot to talk to groups of people when I need to set up a meeting. I don't like how disorganized it is to look at and soft through to find a certain group chat. I always have to end up opening a new group chat, and as a result, clutter my left hand bar even more.

Review Source

Ellenore K.  
Administrative Assistant  
Machinery  
Used the software for: 1-2 years

### "Easy to stay in touch with coworkers while working remotely"

February 13, 2024

5.0

Pros

I am a hybrid employee, and I find it very simple to stay in touch with my coworkers around shared projects even when I’m not physically in the office. I also like that I can quickly ask a question even if the person I’m messaging is in a meeting.

Cons

I wish that I could send more than one image at a time.

Review Source

VR

Verified Reviewer  
Marketing Manager  
Publishing  
Used the software for: 2+ years

### "Google Hangouts Review"

April 15, 2021

4.0

Overall I am very happy with Google Hangouts both professionally and personally. The mobile app makes it easy to take a conversation from my desktop to my phone, and since most people have a gmail address, it's easy to implement across a group.

Pros

Chatting through Google Hangouts is available to anyone with a gmail account, it's free to use, you can utilize it by logging in to your email account or using the mobile or desktop app, and you can use it for virtual meetings. It's also much simpler to implement and teach to new users than Skype or Microsoft Teams.

Cons

If your organization does not use gmail for its email addresses, than users would have to use a personal email to utilize the tool. It also runs best if you utilize Google Chrome, so if that is not your browser of choice, it may run slowly for you.

Review Source

TD

Tommy D.  
Consultant  
Human Resources  
Used the software for: Less than 6 months

### "After 5 months of using Google Chat we will keep using it."

May 8, 2023

5.0

We've had a great experience changing to Google Chat and i know well now it's going to stay that way.

Pros

Google Chat is a fantastic messaging platform that I would highly recommend to companies. The ability to create chat rooms for specific topics or projects helps our team to stay organized, and the platform's security features provide peace of mind. Overall, Google Chat is an excellent choice for companies looking for a reliable and secure messaging platform.

Cons

One potential downside is that some features, such as screen sharing, are not available on the mobile version of the app. This could be a limitation for some users who need to share their screens while on-the-go.

Review Source

HD

Hussein D.  
Chief Executive Officer  
Information Technology and Services  
Used the software for: 2+ years

### "Are you loosing due to miscommunication and delayed communication? The solution is here."

September 29, 2023

5.0

Good deals. More achievement, clear communication channel and committed service delivery. Google Chat is a bundle of benefits.

Pros

By far, Google Chat is of help. Very impressive and reasonable cost, high accuracy in its performance. As a CEO, instant messaging has been the most salivating deal. I can reach out to leaders from different departments fast and instantly. Mass texting saves time. I also like the live notifications made possible by Google Chat.

Cons

Just a simple and easy to use software. No complicated features or themes. It has no challenge to me.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)

I am more comfortable using Google Chat. Its a matter of comfort.

Review Source

CT

Chad T.  
Dir. Facilities, Environmental Health & Safety  
Printing  
Used the software for: 2+ years

### "Skip messaging - get on board with Chat!"

May 24, 2022

5.0

It was the missing link in web meetings. I know there is a chat in the meeting but sometimes you need to reach outside the meeting for info. Or, chat on the side with someone IN the meeting.

Pros

Integrated with google the full enterprise suite.

Cons

Not much - it just works really well in my work environment.

Review Source

VR

Verified Reviewer  
Senior Project Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Good App for communication & collaboration"

August 29, 2022

5.0

Good app for communication

Pros

\- Can make communication & collaboration with Google emails. - Easily to communicate & share files. - Reliable communication for chat & calls

Cons

\- Third party plugins integration is not supported

Review Source

AP

Andrew P.  
Campaign & Creative Manager  
Retail  
Used the software for: 1-2 years

### "Google Hangouts Review"

February 8, 2021

4.0

Overall, Hangouts has been invaluable for our business during COVID. Technical difficulties are rare and if they do happen to pop up, they are easily fixed and never long-lasting. It has been an extremely valuable tool for us.

Pros

Google Hangouts (along with Google Chat) has made it effortless to connect with our teams around the globe and makes video conferencing super easy and efficient. It's ease of use and functionality make it more preferable than Zoom, which has often been glitchy or difficult for some members to use. Especially during COVID, Hangouts makes video conferencing extremely simple and has allowed our team to stay in contact while also allowing us to get facetime with clients who we usually see on a monthly basis. That face-to-face interaction is invaluable to our business and helps us maintain and build relationships despite not being able to meet in person.

Cons

There is little to dislike about Hangouts, but I would like to see more features and functionality to boost the software overall. Since Hangouts is so easy to use, it'd be nice to have a variety of features that are more advanced and integrated into Google's suite of products. For example, if on a Hangout call, users could easily have access to Google Drive, Docs, or Sheets to quickly send files and to share amongst the team in a more seamless fashion.

Review Source

VR

Verified Reviewer  
Good & Welfare Officer  
Internet  
Used the software for: 2+ years

### "Chat, the way it is supposed to be"

May 22, 2020

5.0

As I mentioned before, I've used Chat for quite some time and will continue to do so. It makes work and life easier - which isn't that the point of technology in the first place?

Pros

Where do I even begin? I've been a longtime user of gChat and am a huge fan. It has allowed me to keep in touch with friends and co-workers alike with ease. I'm in my inbox so much during the day that having a quick way to converse with someone is really meaningful. Whether I need an answer to a question or just want to say hi to someone, this tool allows me to do it all.

Cons

I'd love to see bot integration become a bit more simple for the non-developer types. I hate having to rely on other disciplines vs. being able to fix something myself. Maybe it is a better indicator that I need to learn - ha!

Review Source

ÁC

Álvaro C.  
Accounting Technician  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "The Efficient Communication."

May 7, 2023

4.0

It's very positive. As someone who frequently uses other Google Workspace applications, the seamless integration with Chat has made communication and collaboration with team members much more efficient.

Pros

Its seamless integration with other Google Workspace applications. The ability to easily switch between Chat, Gmail, and Google Drive allowed for efficient communication and collaboration with team members.

Cons

For instance the limited ability to customize the platform's appearance. While it offers basic customization options, such as dark mode, it lacks the ability to fully customize the interface like some other chat platforms.

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Review Source

Similar Products

Featured