# Page 14 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 14 - Reviews of Google Chat

## Showing most helpful reviews

Showing 326-350 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VM

Vishwajeet M.  
Digital Marketor  
Marketing and Advertising  
Used the software for: 1-2 years

### "Review of GoogleChat: Pros, Cons, and Overall Performance"

March 6, 2023

5.0

Overall, GoogleChat is a solid choice for individuals and teams looking for a reliable and user-friendly communication and collaboration platform. Its integration with other Google Workspace applications, as well as third-party tools, can make it a convenient option for those who use multiple tools in their work. However, users should carefully consider their security and privacy needs before using GoogleChat for sensitive communications.

Pros

GoogleChat includes a user-friendly interface, integration with other Google Workspace applications, reliability, and stability. The platform's messaging, video and audio calls, and file-sharing features are also praised by users for their convenience and ease of use. Additionally, GoogleChat's ability to support third-party integrations can enhance its functionality and make it a versatile communication and collaboration tool.

Cons

GoogleChat also has some limitations. For example, it may not be as customizable as some other communication platforms. Some users may find that the interface is too simplistic and lacks certain features that they need. Additionally, GoogleChat may not offer the same level of security and privacy as some other messaging and collaboration platforms.

Review Source

Nimubona W.  
Self Employed  
Internet  
Used the software for: 1-2 years

### "Google Hangouts is an amazing platform for communication."

July 15, 2021

4.0

I use Google Hangouts for group meetings with other members and it makes it easy to exchange ideas without having to meet each other.

Pros

The accessibility to Google Hangouts is easy as it is available using a smartphone or a computer. In Google Hangouts there are several features. Google Hangouts is a complete tool that allows us to communicate easily with others. Moreover, it is free and offers us good quality for video and voice calls. Using Google Hangouts is easy and straightforward as it is easy to create groups or individual chats. Google Hangouts ensures a good security of the user's data because all data are protected. What I like the most about Google Hangouts is the possibility and ease of integration with other Google applications like Google Calendar, Google docs and Google Drive.

Cons

What I don't like about Google Hangouts is the impossibility to make a video call with a large group of people because the number of participants is limited. Also, using Google Hangouts for video calls requires a very fast connection for best performance.

Review Source

SS

Surjeet S.  
Software developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Google chat: simplifying communication and collaboration"

May 7, 2023

5.0

Overall experience is great

Pros

Google chat allows us to have a real time conversation with individual or groups of people, which can help increase productivity and efficiency. It is encrypted in transit and at rest, which helps protect my conversation and data. It also give me control over my data and privacy settings.

Cons

I have been using google chat for past one year I didn't find somthing dislikable.

Review Source

Gede Ananda A.  
Chief Executive Officer  
Apparel & Fashion  
Used the software for: 1-2 years

### "Talk with your coworkes across the room with Chat!"

March 11, 2020

4.0

I started using Chat because I work in a different room with my coworker and I basically too lazy to send them email to just letting know them that I want to have a lunch break or other small things. So I start using Google Chat my office Gsuite, and It's perfect. I can send them a quick message or just send them a link of a cute puppy. In conclusion, Google Chat help me to communicate with my coworker in a more efficient way.

Pros

It's just a simple old school messaging app, it doesn't take much effort to send someone a message, I can send them picture, link, and files integrated with Gmail. You don't need to get up from your desk and go to your coworker room located 50 meters away from your desk to ask them if they need a coffee or a cup of water.

Cons

Because like I said it's simple old school messaging app, I can't do many things besides sending a message. It doesn't have any delete message or forward message feature. The notification came way too late especially on desktop app

Review Source

AD

Angela D.  
Aide  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A must have feature to stay on contact with everyone."

June 11, 2021

5.0

Being able to stay in contact with employees and business associates at any given time to keep their business profitable and running smoothly

Pros

Being able to access it fe any platform whether it's android, io, mac or windows based and have everything right there at your fingertips.

Cons

The cons of this is more and people are using it and not at the appropriate times like when driving or when suppose to be working and things aren't getting done that should be and that makes it difficult for employers to maintain good employees

Review Source

VR

Verified Reviewer  
SAP BPC Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Google chat "

April 23, 2022

5.0

Pros

Google chat is easy to use application for daily connects in office.Files sharing speed is faster as compared to other similar applications. Video calls quality is high defined. It's good daily use application.

Cons

Sometimes, once in us moon notifications do not pops ups & got missed. Otherwise good to use.

Review Source

Harold Ulrich A.  
Communication  
Writing and Editing  
Used the software for: 2+ years

### "Bonne application "

December 11, 2023

5.0

Pros

Google Chat facilite la communication et c'est sécurisant.

Cons

Ça epuise trop vite la connexion et ne permet pas d'être assez actif sur l'application

Review Source

Benjamin H.  
Systems Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Best messaging software for users"

February 10, 2021

5.0

I love the way that anyone in my circle can easily contact me and because it cab be installed on practically everything I never miss a message or contact.

Pros

The best part of this software is the ability to have it in use across multiple platforms. Cell Phone, Computer, tablet, etc. one-stop for making sure I am connected to those who need to contact me.

Cons

I have been using this software for a very long time and I honestly have not found anything lacking as far as daily use goes.

Review Source

Philip R.  
Student Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Stay updated all day, every day!"

February 19, 2020

5.0

Chat is a huge bonus to our regular communication. It is a welcome addition to the G Suite of products that we use on a daily and weekly basis. Everyone on our team loves it and I encourage your business to give it a try. I think you'll like it.

Pros

Google Chat allows my team to communicate all day long and stay up to date with each other without having to interrupt each other at their desk. This increases productivity and efficiency by decreasing small talk about various topics that would come up. Also, the mobile app allows you to carry the conversation with you on the go. Chat is a daily product for our team.

Cons

The desktop notifications can be missed easily, and I would like for a better system to ensure I don't miss important conversations without having to constantly check.

Review Source

VR

Verified Reviewer  
Industry Principal Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Great tool for team collaboration and communication"

February 11, 2022

4.0

Overall feels like Google has taken good strides with Google chat and creating a good competitor for iMessage.

Pros

Team collaboration, text messaging, read receipts, files and photo sharing, shows when someone is typing

Cons

All employees need to have chat features turned on for group chat to work.

Review Source

LL

Laurinda L.  
Team Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Simple, straightforward little communication and collaboration tool"

February 3, 2022

5.0

It's great. Everyone enjoys using it and even better, they actually do use it.

Pros

Because it's chat, whenever there's a need to get a quick response, this is the way to go!

Cons

Recording feature. I think this used to be an option when we first starting using it, but it's since disappeared.

Alternatives considered

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)

Reason for choosing Google Chat

We're happy using the Google Workspace products.

Review Source

RM

Ryan M.  
IT Technician  
Retail  
Used the software for: 2+ years

### "Good product"

April 15, 2024

5.0

Pros

Easy to use. Quick messaging. Integrates well with business needs. Has its own app but we don't use it.

Cons

google chat has met our needs, im not sure of its major downfalls as of yet.

Review Source

PS

Paul S.  
Asst. Director  
Education Management  
Used the software for: 2+ years

### "Great Team App"

August 31, 2021

5.0

Quite good. Used it out of necessity, but it worked so well we now use it out of choice.

Pros

Being part of the Google suite, Google Chat has really helped us during the pandemic. We've been able to schedule Google Meets on Google Calendar, and share them within Google Chat, keeping communication between the team in a single infrastructure. We started to embrace it more widely during the lock-downs, but enjoyed it so much that it still is being used despite our return to a close proximity office.

Cons

When users are logged in across multiple platforms, the away/online/offline status can get a bit confused.

Review Source

VR

Verified Reviewer  
sales  
Design  
Used the software for: 2+ years

### "Very friendly software"

October 14, 2021

5.0

Very friendly and easy to use.

Pros

The product is super easy to use and understand since the first use, icons are clear and simple, video and audio work great even if you're not connected to a wi-fi net.

Cons

There's really nothing I dislike about google hangouts, I could say that the only thing that could improve and is not a big deal is the resolution for the sharing screen feature.

Review Source

CS

Craig S.  
Online Sales  
Consumer Goods  
Used the software for: 2+ years

### "Outstanding product! "

July 5, 2022

5.0

Good chat is amazing overall. Never have had a problem with the software. Very pleased and will continue to use.

Pros

Fantastic product! Easy to use the software on the go or at my computer. Fast, efficient, and very user friendly to chat with clients, friends, and family. Able to send / receive any documents, forms or images that need to be sent to future clients. Never have had a problem and highly recommend.

Cons

There is nothing I don’t like about the product.

Review Source

KH

Klodian H.  
Production technician  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Profesional msng."

March 5, 2023

5.0

Excellent

Pros

It doesn't use a lot of ram, easy to use.

Cons

User interface can be better. Mostly happy.

Review Source

JG

Joshua G.  
Campus Instructional coach  
Education Management  
Used the software for: 1-2 years

### "Google Chat for Education"

March 17, 2022

5.0

I use it to connect with other colleagues through Google Workspace. I can also video conference through Google Meets.

Pros

I like how it is already connected to the Google family of products. It is one less management system to learn. It is easy to integrate to what you are already using.

Cons

There is nothing enhanced or special about Google Chat. It is basic and functional

Review Source

RS

Robert S.  
Retired  
Philanthropy  
Used the software for: 2+ years

### "Hangouts was better"

January 22, 2024

1.0

Terrible I hate it! The program it replaced “Hangout” Was better

Pros

No pros all cons, Maybe ok for a business use though I do not see how.

Cons

The entire app IMHO is terrible. Hangouts which it replaced was hands down better

Review Source

MM

Md M.  
Corporate Affairs Manager  
Chemicals  
Used the software for: 2+ years

### "Google Hangouts - the easiest portal for effective and real time communication"

January 21, 2022

5.0

For any type of business, effective communication is mandatory for proper actions to be carried out. In my organization, we use this application for instant and real time messaging with the colleagues which ensures access to information in a easier way. Except generating revenues, we could achieve a better team with great collaboration.

Pros

Google Hangouts is extremely easy to use and the availability in handsets and computers make it more convenient. Main features which I like most about Google Hangouts are as follows - instant messaging, focused screen, voice and video calls, file sharing options etc. In addition to these, the customer support is excellent.

Cons

Google Hangouts is an excellent software. I am using this for more than two years & it does not have any improvement area.

Review Source

VR

Verified Reviewer  
Student  
Education Management  
Used the software for: 2+ years

### "Simple but great chatting app integrated with G-Suite (Now Google Workspace)"

February 5, 2021

4.0

Overall an excellent chatting tool that is simple and serves its purpose. You will quickly find yourself using email less and instead opt to chat your colleagues quick small questions as it is much more efficient. Would definitely recommend

Pros

\- Easy to use, accessible from multiple points. The chatbox interface in Gmail is useful as google chat can be quickly accessed from there, and if you prefer a more immersive experience then chat.google.com works very well too - Nice features, like bots and creating rooms. I especially like the feature that allows you to individually react to messages, a bit like Discord - Well integrated into G-suite, so I can message other people in my organisation quickly even if they haven't used Google Chat before as it's quick to learn

Cons

\- I wish that I could change notification settings so I only get a ping if I am @ or I can change the notification tone, it gets a bit annoying if you receive a lot of messages - I wish the the Chat Rooms were also accessible from Gmail, not only the individual messages, as on Gmail Google chat works through the old Hangouts interface

Review Source

Thomas M.  
Filmmaker  
Entertainment  
Used the software for: 1-2 years

### "The messaging platform I wish my colleagues were using"

February 11, 2022

4.0

Google Chat essentially builds upon Google Hangouts, which is a messaging service I used extensively for many years. I think it's still a great communication platform, and I like the way it's designed, but time will tell if Google can provide the long-term support required for it to gain some real momentum.

Pros

I enjoy the overall design of Google Chat -- it provides a high degree of function without overcomplication. Features like "Spaces" makes group communication and collaboration feel effortless. I like that it is seperate from the larger social media networks like Facebook. This allows Google Chat to be a little more focused, a little more distraction-free, and a little more business-orientated. Its integrations with services such as Gmail and Google Calendar are very welcome.

Cons

Honestly Google have been so all over the place with their messaging apps for years, and I think it has confused and turned off a lot of potential users. Therefore even with its deep connection to Gmail, it can be challenging to bring others into the Google Chat platform, when they may already be ingratiated in platforms like Slack.

Review Source

KP

Ken P.  
Chemical engineer  
Hospital & Health Care  
Used the software for: 6-12 months

### "Best Chat Is Google Chat"

June 1, 2022

5.0

Pros

Boost internal and operational efficiency. Improve overall decision-making abilities. Improve the flexibility of your company processes. Improve customer service/relationships.

Cons

Text boxes have a vexing habit of resizing themselves. The discussion list cannot be docked. Conversations have a tendency to jump around a lot. Occasionally, searching for specific instances or keywords is ineffective.

Review Source

VR

Verified Reviewer  
Senior Executive  
Hospitality  
Used the software for: 2+ years

### "Perfect Daily Communications Toll. "

March 27, 2021

5.0

Overall experience is too good, inn this pandemic we was in home, we did out all office stuff in my home, as we all are using google and Gmail, so hangout is one of them, we all need to connected our mail, some time need to talk team members so we have a group on this we just drop a call or text on that no problem all together complete package I get from their.

Pros

In pandemic we used video call we can see each of my team member, i can get from there, as we know we are using other social media for communication, but for office work i need a decent software or work and i get it, To be very honest i am too pleased wit this, specially test video call and audio call perfect.

Cons

Great software no double about is but need to focused on this branding consumer need to know how this is work .

Review Source

JK

Jane K.  
Marketing Assistant  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Stable, Friendly and Inexpensive Communications Avenue"

July 13, 2022

5.0

Google Chat provides details that persons require, through direct messaging or audio communications, Google Chat maximize on the use of digital conferencing, where meetings are held online without problems.

Pros

Google Chat has all form of discussion, from instant texting, direct calls, and even sharing of files and other details. Besides, Google Chat provides notification, when a message arrives. The application is interconnected with Google products, hence, there is a sufficient coordination and correlation.

Cons

Google Chat is powerful, flawless, and free from the Google services. Hence, there is progressive way of communications fostered by Google Chat free of charge.

Review Source

Juan Manuel C.  
Web Developer  
Consumer Services  
Used the software for: 2+ years

### "Useful communication tool"

April 2, 2022

5.0

I use it daily, it works very well both as normal chats and with work groups. It has a task checklist system that is very useful for organizing team tasks

Pros

Integrated within gmail or apart if needed, it works very well, it has integration with third party applications and bots. Allows you to share files and generate Google Meet calls

Cons

The best features are only available for workspace plans

Review Source

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