# Page 15 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Google Chat

## Showing most helpful reviews

Showing 351-375 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Mark M.  
Graphics designer  
Graphic Design  
Used the software for: 2+ years

### "Google chat review"

November 4, 2023

5.0

Google Chat is just an easy way to communicate with my clients.

Pros

• Fast and reliable massaging • Easy to use/ User-friendly • It's very safe and secure • It has Great futures

Cons

No cons, at the moment, this software is just the best.

Review Source

Peter H.  
Director of Marketing  
Marketing and Advertising  
Used the software for: 2+ years

### "Great chatting technology for work or personal life"

February 24, 2022

5.0

Pros

I love this. Who doesn't use this!? I use it at work with my colleagues and in my personal life. I'm old, and it reminds me of the old AIM days, where you log in and see who is online to chat. Really though - I almost like it more than slack and all of those more advanced chat tools. This one keeps it simple, but has just enough functionality to make it incredibly useful in a work situation.

Cons

No issues. I feel like it does exactly what it's intended to do.

Review Source

VR

Verified Reviewer  
Ecommerce Business Analyst  
Sporting Goods  
Used the software for: 1-2 years

### "Barebones Chat App"

January 8, 2019

3.0

Overall Google Chat is a fine product. It gets the basics right without adding too many extra features. If you are looking for a chat app that offers a better mobile experience and can be tailored to your business, I would look elsewhere.

Pros

Google chat gets the job done. It is a barebones chat app that doesn't bother you with extra features. Some features I use daily are the ability to tag people in messages, create private and public groups, use the browser version and chat on your phone. Integration with gmail is quite nice too.

Cons

Compared to other, more feature packed apps, Google chat is a little lacking. The desktop app crashes for me at least once per day. There is little to no customization for notifications. When you get a desktop notification, you cannot click on it to take you to the app. Features of the mobile app are split between two different apps (hangouts and chat).

Review Source

TT

Taryn T.  
Sr. Production Accountant  
Entertainment  
Used the software for: 1-2 years

### "Simple and easy to use"

October 19, 2021

5.0

Pros

It is a very basic chat system that does what it needs to do well. It is great for sharing files if your company uses google sheets/docs/etc. Searching is easy and chats come up when you search in gmail which is really effective.

Cons

The bot features aren't always intuitive. Slack is still better for the fun side of chats with gifs and hashtag groups. The desktop app sometimes quits unexpectedly and I have to re-download it. This doesn't take long but it is annoying if you don't notice and wonder why no one has sent you a message for the past hour.

Review Source

MM

Melanie M.  
Online Instructional Designer  
Higher Education  
Used the software for: 2+ years

### "Valuable for remote team work"

October 18, 2021

5.0

I use Google Chat every day to communicate with my team members and its a valuable facet of our informal communication. I like that it keeps the history of our conversations and that you are able to tag people to bring them into the conversation. It is great for large and small teams.

Pros

What I like most about Google Chat is the ability to have larger chat threads with multiple team members, but also have single chats with only one team member. Having these available at simultaneously is so helpful. It helps cut down on extra emails back and forth and lost email threads.

Cons

I would like Google Photos to integrate better with Google Chat. When I insert a photo or image from Google Chat from my Google Photos, my team members are not able to view it. Its takes extra steps to have to download and then attach the image to a message.

Review Source

AA

Aywad A.  
Track and Trace Specialist  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Connecting our teams with Google Chat"

September 30, 2023

4.0

Pros

Google chat makes it easier than ever to establish quick communications between our team from all sorts of projects which makes working more efficient. Only needing a Google account makes it very convenient to use.

Cons

An integration of dark mode for Google chat and spaces would be much appreciated.

Review Source

VR

Verified Reviewer  
Enterprise AE  
Financial Services  
Used the software for: 1-2 years

### "Does what it does... sometimes. "

May 5, 2021

3.0

It’s alright. If you have a choice or option to pay for another platform, do it. G Hangouts is free and it shows. It doesn’t always work when it needs to, and there are better options out there. If budget is an issue, I’d encourage IT to be aware of potential issues that could cause disconnection or video lag.

Pros

Google hangouts is free and offers some major features that other paid subscription video conferencing platforms have- not all, but some. Virtual backgrounds are nice, synchronization to GCal is flush, and there’s a nice organizational page to view all daily meetings.

Cons

G Hangouts really slows down my computer. It’s clunky, the video refreshes a lot, and it doesn’t play nice with bank’s firewalls. Usually clients prefer another video platform as this one uses a lot of GPU and is not very dependable. I’ve seen crashes, exiting / rejoining scenarios, freezing, and more. Have not contacted support.

Review Source

VR

Verified Reviewer  
Product Manager  
Internet  
Used the software for: 2+ years

### "Lags behind other chat offerings"

September 26, 2020

3.0

Lightweight, clean workchat option that's well integrated with Google ecosystem, but lags behind competitors like Slack. Guess at least it doesn't suck as much as Facebook Workplace chat.

Pros

I use Google's chat mostly for side initiatives I work on outside of my big tech co dayjob, out of the fact that it migrates easily over from/integrates with legacy Google Hangouts—which my collaborators and I had been using for years. So I guess there's nostalgia value and purposefully having a lightweight chat option that's good?

Cons

To say the least, Gchat lacks the robustness and network effects of competitors like Slack. There's no vast library of plugins, no preponderance of bots, and no vast emoji library and "fun factor" like Slack.

Review Source

Paul K.  
Chief of Staff  
Telecommunications  
Used the software for: 2+ years

### "The best around"

April 9, 2021

5.0

Overall I love it. It's so easy to use, very convenient, and just works.

Pros

It's so easy to use and links with your G-suite.

Cons

Being linked with your G-suite it can be tricky when interfacing with people who are not Google users.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Reason for choosing Google Chat

Blue Jeans was way too expensive and had a lot of additional features that we would not use. Zoom was good but also more expensive when it came to using the product. Also both were another piece of software and his was already part of our workflow.

Review Source

Kory L.  
Sales Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Hangouts was good, but Google Chat is better"

September 2, 2022

4.0

Google Hangouts was a good tool at the time. Since the release of Google Chat, it is obsolete.

Pros

This product was functional with GSuite. Since the switch to Google Workspace, Google upgraded the tool to Chat which is even better.

Cons

The tool was functional, but it had issues deploying the desktop version. I often had to reinstall it to get things working properly.

Review Source

VR

Verified Reviewer  
Social Media Specialist  
Consumer Services  
Used the software for: 1-2 years

### "Google Chat is where its at"

November 16, 2022

5.0

Overall google chat is an essential tool for any office that needs software for communication among team members!

Pros

Google chat makes communicating in a team fast and easy! It is a great tool for communicating with those in different offices or those who do remote work!

Cons

There are times when my chat would glitch, and I would appear offline when I actually wasn't but other than that it is a great tool!

Review Source

NI

Nezar I.  
Entertaiment  
Entertainment  
Used the software for: 1-2 years

### "My view of google chat"

October 1, 2023

4.0

It is a good application for getting to know people and learning about different cultures and different ethnicities

Pros

Make this application safer in terms of electronic fraud against others

Cons

This application should include more credibility towards its user because it is a good application for establishing relationships

Review Source

AD

Amy D.  
Project Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "a crucial part of our G Suite"

December 28, 2023

4.0

It is great - simple. easy to use, mobile options - all good!

Pros

I love that Google Chat is right there with my work email - same screen, same interface. I also love the mobile option - keeps us all aware of chats even if we step away from computer. We are a remote office so this is very important for us. It is simple and easy to use. We love not having to use another product in addition to our G Suite

Cons

It has changed here and there with notifications and appearnace but this is not a huge deal.

Review Source

KA

Kristine A.  
Verifications Agent  
Telecommunications  
Used the software for: 1-2 years

### "Google Chat is Crucial for Remote Work"

December 28, 2023

5.0

Google Chat is the electricity that turns the gears of our work machine. Without it, we would be isolated and unable to complete anything as we are all remote workers. Not to mention, the gif features make everything a lot more fun without coworkers by our side to tell jokes to!

Pros

The connection is great and it's nice to see which of my teammates are active. It's helpful to be able to send direct messages and make group chats. Also, I love everything dark mode, so I can always thank Google Chat for that.

Cons

Too many big updates too often, it feels like Google does that just to see what sticks, so that's annoying.

Review Source

VR

Verified Reviewer  
Associate consultant  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easy to use"

July 26, 2023

5.0

Easy to create groups and communicate with team

Pros

I use google chat everyone in my office and it's the most user friendly application

Cons

None actually. everything about google chat is user friendly

Review Source

Julia B.  
Projects and Change manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Team communication"

February 16, 2022

5.0

Pros

Google chat is a great tool to replace email chains and to promote flexible team communication. You can create different spaces for different teams, share files and tasks.

Cons

The split between individual chats and group spaces doesn't look very clear on the PC version, but it works well on mobile.

Review Source

PB

Perrine B.  
developpeur  
Broadcast Media  
Used the software for: 2+ years

### "Super outil"

December 11, 2023

5.0

Pros

Possiblité de créer des salons / équipe sur chacun des projet afin d'etre sure de communiquer les informations a tous le monde. Partage de fichier efficace.

Cons

Dommage de ne pas avoir un minuscule wysiwyg pour les mise en forme de base. Tout se fait via des raccourci clavier que je ne retiens pas...

Review Source

Larisa B.  
Accountant-general  
Building Materials  
Used the software for: 2+ years

### "Built-in messenger for the Google ecosystem."

April 28, 2021

5.0

Hangouts are group chats for communicating with friends and colleagues in the familiar Google interface.

Pros

The service supports work with different devices, as well as different operating systems Windows, Mac OS, iOS. Convenient to use for group chats. In addition to voice and text communication, there are video calls and desktop sharing. Everything is very intuitively simple and you do not need to additionally understand what and how to set up. Very well suited for online meetings with clegs.

Cons

A rather archaic communication system that has lost the competition in the online conferences market to more convenient and functional services with showing presentations, sending files to participants, etc.

Review Source

VR

Verified Reviewer  
Founder  
Paper & Forest Products  
Used the software for: 2+ years

### "Easy breezy team collaboration through G Chat"

December 9, 2018

5.0

I always have Google Chat open on my computer as my job involves a lot of teamwork and being up-to-date on the progress of our various projects. Chat is effectively designed, since it does not distract from the actual work but also keeps me on top of any important messages and updates.

Pros

Google Chat is amazing when collaborating and bouncing off ideas with the team members sitting all over the world. The best part is that it is highly integrated with all other Google apps which I most commonly use to run my small business.

Cons

Google Chat is easy to get set up on and there isn't anything which I dislike about the cute chat box which springs up at the corner of the screen, not too distracting but also keeps you up-to-date with messages.

Review Source

nR

naveen R.  
Technical Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "User Friendly internal Communication Tool"

September 27, 2021

5.0

Over the experience of using Google chat is Extremely good. Android application is easy to setup and very intuitive . Using on desktop/browser is very much user friendly as well

Pros

Google chat is straightforward and easy to use messaging application. Groups/rooms can be created in an instant based on Gmail users . Apart from rooms, group conversations can be quickly initiated for quick conversations. Integration with all Google products is too good.

Cons

Searching the conversation as per Gmail users/member is a tedious task. Have to shift through lot of conversation to find the required content of a specific member

Reason for choosing Google Chat

Not applicable

Review Source

Eric B.  
Applications Enginner  
Renewables & Environment  
Used the software for: 2+ years

### "Great Chat Software"

October 26, 2020

5.0

If you are looking for a way to interact with co-workers remotely, especially if you use other Google applications, then Google Chat is the way to go.

Pros

Google chat is very easy to use and offers multiple ways to interact with it. You can remain in the gmail window, you can have a separate chrome tab, or you can use the desktop chat app. Also available on mobile.

Cons

It is hard to find much to dislike, the old version was a little clunky, but the recent update fixed many of the old problems.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Company change

Review Source

Saqib S.  
Software Data Analyst  
Computer Software  
Used the software for: 2+ years

### "Google Hanouts - Conversational Platform"

January 28, 2021

5.0

Overall my experience is good because after using Google Hangouts I am connected with many people simultaneous.

Pros

This is the well conversational platform where I can communicate from my colleagues, family and relatives in short time with instant responding. I also aware the circumstances which is going in country or world by daily basis with my colleagues and friends and I can also attache a file or photo too in Google Hangouts.

Cons

I never found yet but I face hanging or stuck problem with this.

Review Source

AA

Aatif A.  
SE Student  
Computer Software  
Used the software for: 2+ years

### "Google Chat"

January 2, 2022

5.0

I have been using Google Chat from quite some time and love it for its simplicity and providing multiple modes of communication with our contacts.

Pros

Google Chat has shown to be quite useful in terms of communication and marketing of products and services. communication with your clients and suppliers becomes simple using Google Chat functionality and features such as Groups, Broadcast Messages, Status Updates, and so on, regardless of how many people are involved as long as they all have it in their phone. Unlike most social communication platforms, where you have to deal with a large number of people you don't know, it let you communicate with selected circle or friends which is more convenient. Also it keeops your communications l encrypted which gives you a sense of security.

Cons

It hasn't gained the deserved popularity and mass adoptation yet because of which it is not possible to find as many of your contacts on it.

Review Source

MC

Mel C.  
Coder  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Quick chat function"

September 15, 2022

5.0

Pros

Quick and easy to use chat function to reach out quickly to coworkers

Cons

I sometimes find it difficult to find an old chat that I need to reference. The search function doesn’t work perfectly

Review Source

CK

Chanda K.  
Support  
Consumer Services  
Used the software for: 2+ years

### "Google chat"

February 22, 2024

5.0

I use for office use chat with team discuss about the meeting and share details

Pros

It is good app immediate response add more people and use is nice

Cons

It is simple and everyone can use it normally

Review Source

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