# Page 16 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Google Chat

## Showing most helpful reviews

Showing 376-400 of 2378 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kenneth C.  
Digital Marketing Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Great communication software that is versatile and great for work environments"

May 30, 2018

5.0

I found Google Chat to be very easy to use and versatile enough to use in work environments or for personal use. The fact that you can use this on your phone with the mobile app also makes it a good option to stay connected and communicate without having to write an email each time.

Pros

Google Chat is great for communicating with team members and other professionals using a Gmail account. There is also a mobile app that makes it very versatile to use between desktop and mobile devices and to stay connected.

Cons

Google Chat does exactly what its supposed to and there are no big cons to this software. With that said, I wish there were more users who would use this to make it easier to communicate with anyone with a Gmail account.

Review Source

VR

Verified Reviewer  
Director Of Operations  
Design  
Used the software for: 2+ years

### "Just as great as all the other Google products!"

September 9, 2019

5.0

Overall, our team communicates with ease and makes everyone very accessible, even if working remotely. We also love using the video conferencing feature since we don't get a lot of face time when we work in different locations.

Pros

Google Chat is so convenient! You can go from instant messaging to a video conference within seconds, and it even allows multiple participants and screen sharing - features which other companies charge a lot more for. And what's even better, it's already part of our inboxes, so it's constantly within reach (or you can download a separate app if you prefer).

Cons

Nothing! It comes with the Google Suite, is easy to use, has several features, and the quality is superb. What's not to like?!

Review Source

bE

bRIAN E.  
DIRECTOR Marketing & Customer Outreach  
Writing and Editing  
Used the software for: 2+ years

### "There are a google of reasons to use Google Chat"

May 2, 2022

4.0

Pros

User-friendly, has a vast user base due to gmail, has various options for starting groups, classes, chat rooms. Offers tram or group meetings in real-time with scheduling notices provided to recipients, images and photos easily uploaded and are posted with clarity and focus.

Cons

There are so many options it is easy to lose track of people, groups etc if multiple pages are in play.

Reason for choosing Google Chat

I found Google Chat the most accessible, flexible, user-friendly platform of its kind as well as being the most widely used chat platform designed for 1-on-1 rather than mob chats like twitter or fb.

Review Source

AS

Ashley S.  
Cashier  
Food & Beverages  
Used the software for: 1-2 years

### "Google Chat review "

June 22, 2022

5.0

My experience with them has been good so far. I really enjoy using such a simple program.

Pros

I like that the software is simple to use, you can easily work your way through it without having to worry about online security.

Cons

They could fix a few problems with the video calls and video chats.

Review Source

Aymar A.  
Developer  
Computer Software  
Used the software for: 2+ years

### "Google Chat"

June 6, 2022

2.0

Pros

The most advantage of google chats is the company behind it and his integration with gmail.

Cons

Not able to send multiple files in same time. Not able to reply to a specific message from channel. Not able to send code file via the app (sometime we just need to quickly send a not tracked file to a collaborator).

Review Source

William S.  
Desk Assistant  
Retail  
Used the software for: 2+ years

### "The Google Chatroom"

August 14, 2019

3.0

Overall, I use this software occasionally for group projects. It is good to use when collaborating on other parts of Google software, such as Drive or Sheets. However, this software doesn't do much to stand out compared to other chat software.

Pros

Google Chat is amazing for group projects. With Google Chat, I can communicate with team members easily. Perhaps the most appealing feature is how one can send and collaborate on Google's other programs, Docs, Sheets, and Slides. This is the sole reason Google Chat stands out when compared to other group chat programs, such as GroupMe. It makes it extraordinarily easy to pick up on part of a project you are working on as a group.

Cons

Honestly, Google Chat is not the best group messaging software out there. With so many other options out there, it is hard to stand out. Google did a good job by implementing their collaboration on other Google Products, but in my opinion that is not enough to become a leader in the chat industry. There is just not much that is special about Google Chat compared to others.

Review Source

BG

Bienvenido G.  
Caregiver  
Hospital & Health Care  
Used the software for: 1-2 years

### "Want simple way to communicate, use Chat by Google!"

April 22, 2020

5.0

Overall, this software is awesome for simple messaging only! It consumes less bandwidth so if you want just to communicate without having audio or video then use this software.

Pros

When it comes to have leading innovation, it is definitely Google! From complex to simple software tool, it is pioneered by Google. Chat by Google is simple yet innovative way of communicating. I can consider this chatting software as small but really an indispensable software in the sense that by using this you can communicate instantly across the world. I think it is very useful to use in different establishments like what we our doing in our company. I can easily get in touch with other caregivers of our company though we are working from home. We can easily share the information from one another and it does not require high end device where you can install it. If you want simple yet useful software for chatting so it is Chat by Google.

Cons

Chat by Google is designed specifically for chatting. If you are looking for chatting tool that has audio and video features then don't install it. It is basically for text communication only and not for multimedia sharing of information. This software is definitely designed for basic chatting only!

Review Source

SA

Sos A.  
AX Specialist  
Retail  
Used the software for: 2+ years

### "Team communications made by Google"

January 31, 2022

4.0

If you already have Google Workspace, then Google Chat is the team messaging tool that I'd suggest you use.

Pros

Very easy to use and cross-platform team communications and direct messaging tool used by Google Workspace users. It allows easy communication between team members and helps to stay connected even with mobile through its apps for Android and iOS. Has all basic functionality, however, no more than that. Integration with other Google services is great.

Cons

Looks like very resource-hungry compared to different messaging systems. Desktop apps are just Electron apps with the website. While Google added many functionalities here, search (extremely critical component) is behind its competitors. It also lacks some of the features from its components.

Review Source

VR

Verified Reviewer  
Operations Manager  
Telecommunications  
Used the software for: 2+ years

### "Great chat service for your Google account"

March 10, 2021

5.0

This new interface allows many capabilities that the regular chat does not allow. It enhances the communication experience for Google account users.

Pros

Many tools added to this standalone chat application that allow a great communication experience. Chat bots, rooms, groups and individual chats have a great view and allows a smoother experience for users.

Cons

Jumping from that email chat to the Chat feature may be problematic, so you need to make sure that all users are using the same technology.

Review Source

JE

Jay E.  
Systems Developer  
Hospital & Health Care  
Used the software for: 2+ years

### "Authentic and Simplistic Communications Avenue"

July 18, 2022

5.0

Google Chat allows conversations to remain secure and efficient, without incurring extra fee or expense. Besides, the cloud space from the Google link up with Google Chat, for efficient collaboration.

Pros

Google Chat has designed a live engagement platform, where messaging is conducted, and the delivery is made instant. Further, Google Chat has the integration or correlation with various Google products. The online sharing of files is also competently facilitated by Google Chat.

Cons

Google Chat brings advanced engagement, without any single expense or cost. There is maximum protection and efficiency from Google Chat.

Review Source

HH

Heejin H.  
associate  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Gets job done for simple tasks, but not as good as Slack or Teams"

February 11, 2024

4.0

Pros

I used Google Chat when working at an organization whose operations were all in Google-suite and who had a very small team (4-6 staff). For really small teams, Google Chat may be the better option when buying a chatting/team communication software may not be worth it. Plus, Google Chat is integrated with your gmail and google drive.

Cons

The functions of Google Chat are much more limited compared to Slack or Teams. It's best for direct messaging as it doesn't have a subthread or channel feature like Slack. Messages sent in Chat also expire rather quickly, unlike Slack which usually retains messages for 90 days.

Review Source

Joshua W.  
Owner Operator  
Automotive  
Used the software for: 2+ years

### "Google Chat Is AWSOME"

October 2, 2023

5.0

nothing but great no issues at all

Pros

It is very user friendly and convenient

Cons

nothing i love the app so i don't have any complaints with it at all

Review Source

VR

Verified Reviewer  
Design Engineer  
Machinery  
Used the software for: 2+ years

### "Handy Chat option when using gmamil"

February 23, 2020

5.0

It helps save time, since we can easily send a chat instead of an email to each other and get a quicker response.

Pros

It is nice that I can send a chat through our email that is gmail, and get immediate response without bogging down a co-workers inbox. We use it all the time! Chats can be searched later to try and find the link or info you sent via chat instead of email, so it is great for looking back when needed

Cons

I don't think I have any cons about this software. It just works great with our current email set up. I think the only thing I can think of is for the users that use outlook with gmail it doesn't work, and you don't know that, without talking to the person.

Review Source

Sean C.  
Property Specialist  
Real Estate  
Used the software for: 2+ years

### "Great for use with my business profile "

March 30, 2021

5.0

It is a nice enhancement for me with my business. Someone can link to me directly from my Google Business page and it goes right to me (over WiFi and cellular networks).

Pros

Works just like regular text messaging. I ha rot linked from my Google Phone Number for business use and it also forwards the message to my personal mobile and email, so I never miss out on a piece of communication.

Cons

There are some limits in the type of content (multimedia) that can be sent over the chat platform (could be that I am using the basic version, but iMessage allows it). Would like to be able to also reply using a “reaction” lien regular text messaging allows but again...could be my version level.

Review Source

VR

Verified Reviewer  
Operations Sr Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Google Chat is a reliable communication tool"

March 22, 2021

5.0

My experience with Google Chat has been excellent, we can easily communicate as we are using Gmail as our main email provider, Google has demonstrated to be reliable and secure.

Pros

We are using Google Chat in the organization and have found it easy to use, it has a friendly user interface and it's comfortable to use when chatting in rooms. No need to install anything as it's already integrated into the Gmail interface.

Cons

Lack of advanced features, the simplicity of Google Chat is a two-sided coin. Also, the notifications are an issue, when having multiple devices near me, it pops notifications all over the place. I have to open notifications on all devices to make those go away.

Review Source

Katrina L.  
Event Specialist  
Consumer Goods  
Used the software for: 2+ years

### "A way to chat over email"

May 9, 2019

4.0

Pros

This feature was my go to chat tool while on my computer with my email open. I believe it has since been changed to Hangouts. My kids used Hangouts on their phones to send me messages which came to my Google chats. I haven't used it since 2017, I began checking, sending and receiving text messages through Hangouts on my phone/tablet. You can see all the people you are linked to or chat with in a box on the left. The contacts and chat box are often beneath the Gmail tabs.

Cons

There was nothing to dislike, you could chat and check your email at the same time. This feature was free, and allowed you to chat with contacts. You can't go wrong.

Review Source

VR

Verified Reviewer  
Senior Learning Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Free online chat in real time"

December 6, 2018

5.0

Pros

I like that it is free, that it shows status (active/inactive), and that it offers desktop notifications. Recent features include emojis. Conversations can be archived as well, which is helpful.

Cons

There is a "..." icon that appears when another person is typing, but since they are on their desktop it is likely that they are typing something else and not into the chat box so that can be misleading. I also wish there was a way to acknowledge a message without typing a response similar to the new feature on iphones that allows one party to hover over a text message and send back a thumbs up, thumbs down, "haha", exclamation points, etc.

Review Source

FD

Faith D.  
Client Relationship Manager Lead  
Computer Software  
Used the software for: 2+ years

### "Google Chat"

March 8, 2022

5.0

It's a great tool for both in-office and remote employees. The files and search filter is a great tool to use and it allows you to bookmark items that you will need for future use.

Pros

I like that we are able to connect with each other without having to place a call or jump on a meeting. You can keep records of the chat and the search filter allows easy search when you need to find something specific. You are also able to upload files and create tasks for a team to accomplish.

Cons

We have used Google Chat for multiple years and haven't had any trouble. There are times when Google randomly signs you out but I don't think that has to do with Chat but with Google itself.

Review Source

Jesse L.  
Intake Department Manager  
Law Practice  
Used the software for: 2+ years

### "Google Chat is a finely integrated feature in an already powerful suite of tools."

May 23, 2019

5.0

Easy, convenient chat function within G Suite.

Pros

I use Chat almost every day within Gmail. It is an easy way to communicate with friends and colleagues from within my web browser, and since I always have my gmail window open, it is easy to see when I get a new message. The software is also integrated into mobile as well, so I can still keep the conversation going while away from the computer.

Cons

I am disappointed to learn that Google is discontinuing Hangouts in 2020. I will still be able to chat within gmail, which is what I primarily use, but with the discontinuation of Hangouts, it will make it difficult to chat outside of the gmail window.

Review Source

TS

Tara S.  
Creative Director  
Design  
Used the software for: 2+ years

### "Easier than Skype"

November 19, 2019

4.0

One of our group does not have a smartphone (hard as that is to imagine nowadays), so chatting with him on a computer is the best way to enjoy face-to-face communication. We tried Skype, Facebook messages, and Google Hangouts with varying success, but Google Hangouts Chat was the most reliable and by far the easiest to figure out—and it is completely integrated with other G Suite features, so file sharing and accessing contacts is effortless.

Pros

It makes chatting with my writing group very easy—while I'm reading their submissions in my Gmail, I can see if they are online, and I can shoot them a quick message in the moment. It is already part of the G Suite, so no extra programs need to be installed. At the same time, that means I can communicate with anyone who has emailed me without sharing other contact information. We were able to have three people involved in the conversation easily, and I enjoyed being able to turn off the view of myself.

Cons

Sometimes the video/ sound is intermittent, much the way Skype cuts in and out or a FaceTime call will freeze. I believe the speed of your internet connection and that of your companions plays a critical role.

Review Source

VR

Verified Reviewer  
marketer  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "google chat is helpful in chating"

November 25, 2022

4.0

i had a good experience with this software

Pros

google chat software is important in chating experiences

Cons

the developpers can add more chating tools in order to make the softwore better

Review Source

Curran M.  
Videographer & Assistant Media Director  
Religious Institutions  
Used the software for: 2+ years

### "Evolved to perfection."

December 19, 2018

5.0

Pros

I have been using Google Chat for a very long time, and boy has it gone a long way. From just starting out as a simple IM system in emails, it has blown up into its very own app, while retaining the simplicity of its origin. This is great because it's so easy to use, and always will be - while also adding features at my disposal in case I ever need them - and I have.

Cons

Whenever I do decide to test out a new feature, such as the video chat system, file share or etc., I have to do a little bit of research in how I do it but that's a given with any software. The in-app tutorials are a huge help too and don't overcomplicate it.

Review Source

VR

Verified Reviewer  
Content writer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Simple but sufficient tool for team communication "

April 12, 2022

5.0

No complaints, good tool to use among teams. Being from google makes it simple to set up on multiple devices

Pros

It does everything you need, not less not more. Used it with google workspace and have no problems at all. Phone app is also good.

Cons

Nothing in particular to dislike about. Threads option like slack would be useful to keep track of messages

Review Source

SS

Samuel S.  
Information Designer  
Management Consulting  
Used the software for: 1-2 years

### "Google Chats!"

June 30, 2022

4.0

It’s been great so far but I expect more improvements.

Pros

It’s integrated directly into gmail, so you can do everything in one place without jumping around

Cons

Spaces could be better implemented much like Slack’s channels.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Moved companies

Review Source

TT

Tosin T.  
Medical assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Google chat"

December 29, 2021

4.0

My overall experience with Google chat is awesome

Pros

Everything about the software is perfect arranged

Cons

I like everything about the software.. the collaboration tools and all and with all these it left me with nothing to like least

Review Source

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