# Page 17 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Google Chat

## Showing most helpful reviews

Showing 401-425 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CO

Cajetan O.  
Musician  
Music  
Used the software for: 2+ years

### "Chat house for Single and Team"

May 10, 2022

4.0

Through my journey as an artist,I joined Google meet more than a year ago. I met a lot of people on the platform,different people on my niche. Learned a lot from people. I go live everyday on google meet to learn new things and expand my skills.

Pros

As a musician , I tap in with my fellow singers and songwriters,where we talk about lot of things. Google meet act like a connection between us. People from within and outside the country coming together like a team. We even practice and do freestyle in google meet. Also do interviews

Cons

No cons for me on google meet,it is perfect for a someone like me. I love it

Review Source

Nicolas P.  
Marketing  
Apparel & Fashion  
Used the software for: 1-2 years

### "Efficient real-time communication"

September 19, 2021

5.0

It's been very good and allows me to have a real-time conversation and an internal organization within my work

Pros

Well-designed and easy-to-use tool. Allows both a personal conversation and division into rooms and teams. The function of creating Treads allows you not to get lost in the subject and keep the organization of internal processes

Cons

I had no problem or negative experience using the software.

Review Source

TF

Timo F.  
Support  
Information Technology and Services  
Used the software for: 1-2 years

### "Google Chat Review"

January 26, 2022

5.0

when part of the G-Suite for Business, this is a great integration which has made collaboration and file sharing more streamlined and simpler as well as safer than using external tools for each

Pros

Easy to use, a worthwhile messenger tool when you are using Googles other business tools as well, as it integrates nicely like all G-Suite tools do, not sure I would recommend using it as a standalone solution, there are better messengers at better rates for just the chatting part

Cons

this may seem petty, but more often than not, it seems that notigications for new messages are a bit iffy, especially when on a group chat. I know we all want to focus and not be distracted by constant notigications, but I have missed several urgent or time-sensitive infos because sometimes notifications just stop, or the count on the iOS app is not updated

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

signed up for G-Suite

Review Source

VR

Verified Reviewer  
Digital Marketing  
Environmental Services  
Used the software for: 2+ years

### "Team collaboration and conversing in one place!"

April 24, 2019

5.0

Pros

The Google Suite Chat is pretty handy. It allows our marketing and sales teams to collaborate in real time and converse without using any other IM or chat tools out there. We are primarily GSuite users anyway and we depend on Gmail all day long, so having a centralized place to be able to collaborate and chat is ideal. We can direct message each other, collaborate, create custom groups, From direct messages to group conversations, Chat helps our teams collaborate easily and efficiently.

Cons

Not much negative to say about the chat feature, perhaps that it might need an aesthetic facelift sometime in the near future.

Review Source

VR

Verified Reviewer  
Sales  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Hangouts one of my favorite way to keep in touch with family and kids"

July 12, 2022

5.0

Overall I've had great experiences communicating with family and friends, I've used it for over 10 years and seamlessly go from one device to the other on Google Hangouts without any problem.

Pros

Synchronized between all your devices Internet VOIP Live Chat Instant Messaging

Cons

I never really had problems with Google Hangouts

Review Source

Will C.  
Researcher  
Education Management  
Used the software for: Less than 6 months

### "Great communication platform for people with google accounts."

July 29, 2021

5.0

Google Chat has been a great help to keep me and my team connected especially during the pandemic. The program integrates well with other G Suite products, which makes collaborating on projects much easier, especially with everything and everyone being in the same place.

Pros

The whole interface is super easy to navigate and very user-friendly. You can contact people through their gmail, mobile number or even their name! It's so handy, especially if you need to just check something over with someone and overall it saves the hassle of exchanging 50 different emails, which we all hate doing! The chats are saved and searchable, which I really like because I can review or check what was discussed for future reference.

Cons

The program is very simple, but I would say that you are restricted to communicating only between people with Google accounts, but I guess that is not much of an issue since most people have one anyways. Sometimes I also have issues with the notification as well since it doesn’t come through or is delayed for no reason. Sometimes it also shows people as being available even when they are not and therefore it can sometimes cause some confusion! If they fixed these two problems it would be fantastic

Review Source

SJ

Steve J.  
IT Manager  
Food & Beverages  
Used the software for: 2+ years

### "Great for collaboration and comunication."

October 21, 2021

5.0

Keeping projects going and getting questions answered in real time.

Pros

Easy to get a hold of people you are working with and also start a meeting. Keeps the workflow simply and moving forward.

Cons

I don't like the constant updates. This can be cumbersome to install new items all of the time.

Alternatives considered

[Basecamp](https://www.capterra.com/p/56808/Basecamp/)

Reason for choosing Google Chat

It is a bit easier to use between devices and have the entire team participate.

Review Source

UX

Urbanilson X.  
Administrative Technician  
Government Administration  
Used the software for: 6-12 months

### "An environment for direct conversations."

June 22, 2022

4.0

A formal and serious experience, but very interesting.

Pros

The tool's power is amplified through integration with other Google Workspace applications.

Cons

The few features of gifs and emoticons as there are in other chat apps.

Review Source

Alessio L.  
Web developer  
Internet  
Used the software for: 1-2 years

### "Ottima app"

February 7, 2024

5.0

Pros

Google chat mi piace moltissimo perché è integrata su Gmail e riesco a connettermi con tutte le persone del mio team in tempi brevissimi, inoltre ha un'interfaccia molto semplice e facile da capire

Cons

Non ho trovato nulla che non mi piacesse si Google chat

Review Source

Mike W.  
Director of Enrollment and Community Development  
Education Management  
Used the software for: 2+ years

### "G Suite Chat is Perfect!"

September 5, 2019

5.0

We have fun conversation as a team and can also ask questions without clogging up the email inbox. Chat is so helpful for collaboration!

Pros

I love Google Suite's option for Chat. I love that you can start video or audio connection points right from the chat. The emojis are fun and the notifications are helpful as I collaborate with teammates. You can also insert pictures and gifs! I also love the group creation option so that you can spur on a work team.

Cons

I do wish that the gifs were integrated like other chat options. That would save time versus having to go to a browser add-on and find a gif and then copy and paste it in the chat.

Review Source

Paweł P.  
IT Business Relationship Analyst  
Food Production  
Used the software for: 2+ years

### "Hangouts as a very handy tool for communicating in small teams."

January 25, 2022

4.0

Google Hangouts is a great tool for communication in small projects. It's super fast to start with a simple chat and then follow up with a Hangouts video call.

Pros

One of the things I like most about Hangouts is that it's available directly on your Google emailbox. When you type a new email, you can still see if you got a new message on Hangouts without the need of closing the new email box.

Cons

I'd like to see some new layouts or functionality improvements to Hangouts. I don't remember when was the last time I saw new features released on Hangouts. There are many applications designed especially for communication on the market and I believe Hangouts is losing with the competition.

Review Source

Juan Carlos O.  
Consumer Services Agent  
Consumer Services  
Used the software for: 2+ years

### "Awesome option to keep in touch with your team."

September 6, 2022

5.0

I've used it for live chat with my team.

Pros

The ease of deployment this tool has to offer.

Cons

Other options may be a little faster and complete than this tool.

Review Source

VR

Verified Reviewer  
Marketing Project Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Simple chat function that is easy to use"

August 7, 2018

5.0

\- Free chat functionality - Improved collaboration in work and personal communication - Seamless synchronization of chats across devices

Pros

Google chat comes free with any Google account, which is a huge pro for me. It syncs with all my contacts and makes it easy to find both existing and new contacts. It is also accessible across different platforms and devices, making it even more convenient

Cons

Google chat does not allow attaching of files to chats, unlike other applications such as Skype. But other than that, it is great because it does not need re-installation to devices, only need to log in to your Google account on the device.

Review Source

VR

Verified Reviewer  
Researcher  
Research  
Used the software for: 2+ years

### "Google Chat - a much needed tool"

November 8, 2021

5.0

Indispensable for collaboration across our teams. Cross-platform apps and access makes it a necessity for our work.

Pros

Allows fast and easy communication across team members. Really easy to also attach and send files if needed.

Cons

The user interface could be better and often it's hard to distinguish workspace rooms and chat.

Review Source

Diego C.  
Technical Director  
Online Media  
Used the software for: 6-12 months

### "Bare-bones business chat"

July 20, 2019

4.0

I advised to adopt or just adopted it from day one, I like most of the features that are in competing products but seriously Chat is free and a chat is just a chat, you can have your business chat on WhatsApp if you want to!

Pros

G Suite Hangouts Chat is the way to go for business chat if you are a Google's customer, since it brings all the fundamental features of a business chat with no added costs, it's simple enough to be learned quickly and move from competing products in no time.

Cons

Starting from the confusing name (Hangouts and Hangouts Chat? Really?), Chat is a mixed-feelings product, clearly with a great potential but for same reason kept in a condition of understatement to say the least. The usability of the apps is not yet great (surprising given it's Google's) and some features are really lacking (deleting a room or disabling link preview should be there, not talking about more complex features that might be important in a business context).

Review Source

daniel R.  
Ingeniero Ambiental  
Education Management  
Used the software for: 2+ years

### "Una herramienta eficiente para una comunicación rápida "

February 20, 2024

5.0

Pros

Que es una herramienta fácil de usar ya que nos proporciona en tiempo real la posibilidad de chatear.

Cons

Es una herramienta que depende estar conectada al internet en su totalidad.

Review Source

VR

Verified Reviewer  
Graphic Designer  
Wholesale  
Used the software for: 2+ years

### "Use it for smaller chats that email is not necessary for"

June 19, 2018

5.0

Pros

I live for gchat. As a graphic designer I'm constantly sending screen shots to ask small questions about certain things. It's easy to log on chat the person you need and attach files for their review. For those questions that don't need it's own email. Also allows for video chat. Performs well connecting to your google drive and gmail and everything google has to offer!

Cons

I have no cons for this product It is an IM system and it acts exactly as it is supposed too. Some things like Skype take a while for a picture to load, and gchat you throw the picture right in the chat and it shows up!

Review Source

VR

Verified Reviewer  
Business Owner  
Entertainment  
Used the software for: 1-2 years

### "I use this daily to instant message staff!"

August 24, 2018

5.0

The chat feature is great for my business to communicate with other employees. It saves on having formal face to face meetings when collaborating on a project. I feel that it is more secure and user-friendly than Whats App.

Pros

I use gmail as my email provider and integrating a chat feature is great! I use chat to communicate and send files to co-workers when working on a project. Being able to instant message someone to ask questions is great versus a long email chain. All of the chat's are stored which is a wonderful tool if I need to look back at a conversation.

Cons

All of my needs are met with this chat tool with the exception of knowing if someone actually read my message. I believe this is just a bug however it would be nice if the message stated if the person actually saw the message.

Review Source

TK

Tushar K.  
Software Developer  
Warehousing  
Used the software for: 1-2 years

### "Google chat review"

April 11, 2022

5.0

I use google chat everyday to communicate with team members. The user interface and is very convenient to use. The features of adding files, pictures, google docs, slides and sending meeting invites is helpful on a daily basis.

Pros

It is very easy and simple to use to communicate with team members. The features of uploading files and sending google meet invites directly from the chat window is really useful and convenient as well. History of previous chat before joining a group is maintained, which helps catch up on any previously missed conversations. We can also set notifications separately for different chats.

Cons

In the web version, there is no option to reply to a specific message, which is required many times.

Review Source

VR

Verified Reviewer  
Online Content and Community Manager for The Network  
Religious Institutions  
Used the software for: 2+ years

### "Google Chat Cuts Down on Email and Improves Efficiency "

April 29, 2021

5.0

My boss and I communicate regularly with quick questions using Google chat. It’s wonderful for conversations that don’t need to be saved and require just a quick answer. Nearly all of my friends use Google as well so I chat with them using this feature as well. I like that you can sign out of chat if you want to be unavailable. It is a wonderful tool that has reduced my email inbox!

Pros

I like that Google chat exists in a space where I already spend so much time both personally and professionally. My company uses G suite and I have a personal Gmail account.

Cons

My only complaint is that once in a while google goes down and thus chat is not available. This is rare however.

Review Source

LN

Lonwabo N.  
Assistant Manager  
Computer Software  
Used the software for: Less than 6 months

### "All about google chat."

February 9, 2024

4.0

My experience has been wonderful, i have recommended to some other people to use it. Its so simple.

Pros

Google chat is like any other social media chatting plat i like it because its so simple to use nothing is complicated, it makes sending and receiving chats so easy.

Cons

I wouldn't complane about anything everything is just easy and its free to use to premium payments needed.

Review Source

Victor A.  
Software Review  
Writing and Editing  
Used the software for: 2+ years

### "Google Chat Review"

September 3, 2021

5.0

I use Google Chat a lot to communicate with my colleagues at work, and ever since I started using it, it has been meeting my everyday social needs. This software is highly recommended.

Pros

Google Chat has always been excellent for me, as I now find it very easy to communicate using my Gmail account. Google has been proving wonderfully well, and the introduction of this software is indeed wonderful.

Cons

I honestly haven't found anything to dislike about this app. Every feature is lovely, and it's even free to use.

Review Source

CC

Ching C.  
Customer Service Agent  
Consumer Services  
Used the software for: 2+ years

### "Active Communication"

March 15, 2024

5.0

I highly recommend using google chat you can both use your personal and work email. Real time communication, has the option also to send file, even emojis

Pros

Real time sending messages and received messages

Cons

You can use your personal email and even if you do not download the app you still have access to it

Review Source

VR

Verified Reviewer  
Lead Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Simple and fast messaging service by Google"

June 22, 2022

4.0

I have been using this for team communication within my organization

Pros

It is fast and efficient in the real-time chat process

Cons

Sometime it feels to use another application as this application has some limitations

Review Source

Simisara J.  
Project Coordinator and Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Good chat tool that is provided within GSuite"

April 15, 2020

4.0

Group chat and communication within the team are possible. Sharing of files is possible internally within teams especially by using Groups.

Pros

Group creation is possible and is easily searchable. Can search for keywords within chats that can be drilled based on user. Sharing of video files and images are possible. Chats using threads is possible in groups

Cons

Video calling feature is missing. Chrome extension if enabled would be a good feature instead of having a tab open all times for the same. It chat could be integrated with Google hangouts that could have made things simpler to bring the best in both apps

Review Source

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