# Page 18 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Google Chat

## Showing most helpful reviews

Showing 426-450 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Manager  
Automotive  
Used the software for: 2+ years

### "Connecting people "

March 4, 2023

4.0

Amazing

Pros

Simple to connect and install, no seperate account required, live status features are available

Cons

Emojis could be better, AI could be introduced

Review Source

VR

Verified Reviewer  
Audit Senior  
Accounting  
Used the software for: 2+ years

### "G Suite Chat Perfect Platform for Quick Messaging "

September 29, 2018

5.0

Pros

By far the most commonly used online chat platform and is a great tool as it is integrated with gmail. It’s so easy to reach out to people and have quick conversations through Chat. You can chose whether or not you want to be visible to other users when you don’t want to be disturbed and can easily see who else is online should you want to contact another user.

Cons

The only downside of G Suite Chat is that some VPN networks do not allow the use G chat which makes it difficult to connect to your contacts if you are unable to access the platform from your internet server.

Review Source

VR

Verified Reviewer  
Presales  
Information Technology and Services  
Used the software for: 2+ years

### "Google Hangouts"

August 16, 2021

5.0

I use Google Hangouts for personal as well as professional needs. It is so simple to meet someone online and have a conversation.

Pros

So easy to use and most people already have Gmail.

Cons

There is nothing to NOT like about the solution.

Review Source

Prathima K.  
Junior Frontend Developer  
Computer Software  
Used the software for: 6-12 months

### "Good instant messaging and chat application with simple interface by google."

March 6, 2023

4.0

Overall google chat is a really helpful tool for instant messaging and communication. But i feel more work need to be done with regard to tools and personalization in the interface and data security and making it a reliable choice.

Pros

The real time chat interface is very minimal and user friendly. The mobile access is also superb. The file sharing is also very very easy. The search filter works very nice and i liked it very much.

Cons

Data import and export can be even more improvised. The alerts and notifications also need better management and less disturbing and repeating alerts.

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Trying new option for more features.

Review Source

VR

Verified Reviewer  
Chhaya Singh  
Information Technology and Services  
Used the software for: 2+ years

### "Google Hangouts best tool for conferencing with best Audio and video quality"

July 21, 2021

4.0

I am using Google Hangouts for connecting with my team. It is great platform to do video/audio conferencing.

Pros

Google Hangouts is best platform for conferencing. The user interface is very simple and easy to use. This app works with slow internet connection. It provide quick chatting option. The audio and video quality is excellent. We can add multiple user and make group calls. We can create meeting and share link to join. Screen sharing is super easy.

Cons

Nothing to dislike. Only sometimes its takes more then usual time to share screen. It is the most easiest tool available on the internet.

Review Source

Ryan W.  
Marketing Director  
Telecommunications  
Used the software for: 2+ years

### "Everyone has it, why not me?"

September 10, 2021

5.0

Pros

Everyone I know has a Gmail account. It only makes sense to open up communication channels wherever available. Gchat serves as a fine backup for more official or robust channels of IM. It is what it is, and it's pretty good at that.

Cons

Google Chat is not as robust as many of its competitors, which might be why it isn't widely adopted in the business world. I enjoy it fine for what it is, but it's not going to replace Skype for Business anytime soon.

Review Source

JP

James P.  
Senior Data Analyst  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Chat is an effective communication tool"

February 25, 2022

4.0

Chat has been great for my needs. In terms of reaching out to individual team members or the team as a whole, Google Chat is a simple and easy form of communication. It is also an added bonus that when I search my Gmail I can also have it search within chat so that all communication on a given subject/project is easy to find in one place.

Pros

Chat is very user friendly. It's simple to use and already integrates with Gmail so all communication can be done in one place.

Cons

Chat is not very robust in terms of features. For simple communication it's fine but if you are looking for a product with any capabilities above simply sending a message you may be better off with other software.

Review Source

VR

Verified Reviewer  
Database Administrator  
Real Estate  
Used the software for: 2+ years

### "Google Chat makes quick communication easy!"

December 5, 2019

5.0

Chat is most helpful when I need a quick, concise answer to a simple question that doesn't necessarily require an email. I have also found that it is helpful when I cannot reach someone by phone - I am simply able to send a quick chat asking for a call back.

Pros

Google Chat is just like sending simple text messages. I am able to communicate with everyone in the organization efficiently and seamlessly!

Cons

I would not say that I least like anything with this software; however, there are a few things that I think Google Chat should be updated with. Most importantly, I would love to be able to attach a file to a Chat window.

Review Source

VR

Verified Reviewer  
Senior Sales Evangelist  
Education Management  
Used the software for: 2+ years

### "Great Platform"

November 15, 2023

5.0

Pros

Google chat is very secure which is used for formal communication at workplace. There are verity tools/features which will help us to create group tagging individual person name makes more different in market.

Cons

There is no dislike about google chat, overall i liked the platform

Review Source

VC

Vanshul C.  
Head of Engineering  
Computer Software  
Used the software for: 2+ years

### "Google Chat - Chat your way with collaboration"

June 24, 2022

5.0

Pros

Collaboration Real time alerts Ease of usage File sharing options History saved in Gmail

Cons

None as of now Interface can be enhanced and some apps can be created fir optional additional features.

Review Source

Jeffrey A.  
Marcom Manager  
  
Used the software for: 2+ years

### "An Easy and Convenient Way to Communicate"

June 4, 2018

5.0

Pros

It's free, it's easy, and it's fast. It's not super complicated because it doesn't need to be. If you're looking for something with few more options, I'd suggest looking elsewhere. If you need an intuitive and speedy way to talk with coworkers? This is your tool. Most places use the Google Suite so it's really a no-brainer. Notifications are non-intrusive, is mobile friendly, and makes interaction with other Google Services a breeze.

Cons

Honestly, there's not really anything negative to say about it. It's an extremely basic tool that does what it says.

Review Source

VR

Verified Reviewer  
Loan Operation Specialist  
Banking  
Used the software for: 2+ years

### "Google Chat is Free & Easy to Yse"

December 4, 2021

5.0

Overall I like Google chat it’s free & easy to use while providing sense of privacy when you use this chat service.,

Pros

I like the fact that Google Chat is free & you also can keep a record of your chat history that is saved to your gmail account that you can always reference.

Cons

I don’t like the fact the spam messages & the fact they are not marked as spam. I constantly received messages from women soliciting the video content & the request comes in like you have a message.

Review Source

VR

Verified Reviewer  
Junior Designer  
Design  
Used the software for: Less than 6 months

### "Chat simple but almost to a flaw. "

July 16, 2019

3.0

Overall it works, its simple, uncluttered, (WHICH IS NICE), but it needs a little more fidelity.

Pros

Google has a great way of making their products super simple, clean, and modern. Their material design and approach to products is refreshing and helps users focus on the task they need to do at hand. I love the simplicity of the application and services as it does what it says but it's not quite ready for prime time with large teams or business case uses.

Cons

Coming from a chat/messaging services like Slack, Chat is lacking many of the simple features that are sought out from companies like ours as well as small business users. Public messaging and private messaging is a little ambiguous. The application feels like a shell of a browse setup, and overall the branding is a major DISCONNECT for the Google branding and image it normally projects. It would be nice for them to refine the user interface and also make it more robust and connected with applications​ like Google Docs, Sheets, and Slides, including Drive.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Company Cost Reduction

Review Source

FC

Freddy C.  
Mantenimiento  
Hospitality  
Used the software for: 2+ years

### "Soluciones a la gestion del mantenimiento"

May 8, 2023

4.0

De manera general mi experiencia ha sido positiva y orientada a la mejora de mis procesos.

Pros

Que me permite estar conectado de manera inmediata con multiples de mis colaboradores, alcanzando asi una aceleracion en la ejecucion de los trabajos, de manera organizada.

Cons

lo qu menos me ha gustado es que en ocasiones se freeza y pierdo la total comunicacion.

Review Source

KP

Kevin P.  
Project Manager  
Construction  
Used the software for: I used a free trial

### "Savvy for 2022"

April 24, 2022

5.0

The overall experience with Google chat is that it is very easy to use, simple and it makes communicating very friendly.

Pros

The features I find most impactful in this software is the ability to keep my employees connected through this communication platform. It is useful and essential for my business to function and operate smoothly. I find this software keep the business grounded and the window to communicate with each other very easy to touch base within the company to organize team meeting and such effectively.

Cons

The least thing I find in this software that I do not like is how similar it can be to other communication software for example Viber, msn chat. In order for it to not be compare to others in this communication class is the standards of communicating should be different than the others.

Review Source

JA

Jimena A.  
Commercial executive  
Real Estate  
Used the software for: 2+ years

### "Great tool for being in touch with your teamwork"

January 19, 2022

5.0

Pros

The rapid send of the information and that you can create groups and make video calls

Cons

The limitating of sending media files comparing to other apps

Review Source

JB

Jeanie B.  
Administrative Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Google Chat---what a great way to connect!"

February 17, 2022

4.0

Love it! So convenient and easy to use!

Pros

The flexibility to know when my boss or teammates is available or busy or away is so important. If I can "chat" with them in this manner, it saves me from having to track them down or call them. I also like the fact that my boss or myself can answer questions instantly. My boss also meets with me through this app by sending me a link to Google Meet.

Cons

I can't think of anything I don't like about this software

Review Source

AG

Abhishek G.  
Consultant  
Computer Software  
Used the software for: 2+ years

### "Simple and Effective"

March 10, 2022

5.0

Its very good experience using Google chat.. can be used on web, desktop application and mobile application.

Pros

Its simple user interface yet strong feature. Easy to use and multiple features likes sharing file, images etc..

Cons

Nothing that is not good in google chat.

Review Source

VR

Verified Reviewer  
Digital Designer and Social Media Coordinator  
Mental Health Care  
Used the software for: 2+ years

### "Great Way to Communicate!"

June 7, 2021

5.0

It's so helpful! Easy to use, easy to implement, and has a few different features that are also easy to use.

Pros

I love how easy it is to use! I keep my email up for work all day, so I'd rather use Google Chat than WhatsApp, Zoom, Microsoft Teams, etc. The video and multi-party integration is also easy to use.

Cons

Not much, honestly! I have used it for years and really like it. A few years ago it was a little buggy but now it's great.

Review Source

GC

Geetika C.  
Sales & Marketing Manager  
Hospitality  
Used the software for: 2+ years

### "The Seamless Communication Tool At Offices"

February 22, 2023

5.0

Overall the tool is well performer and provides great support. My organisation provides hybrid working and many team members work remotely and this tool helps connecting everyone.

Pros

It Provides the seamless communication with the employees at the organisation. The design and the features are quite great. It offers the features of creating a groups and room as well as call features. No doubt it saves the loads of emails.

Cons

Group chats looks same as the direct chats and sometimes the notifications does not comes or rings.

Review Source

AP

Abraham P.  
Process Manager  
Banking  
Used the software for: 2+ years

### "Google Chat experience"

February 21, 2022

5.0

All communication between internal teams in the company depends on the functionality of google

Pros

Easy to use, all google products with only one sign on, it is very intuitive, I can use my personal account and profesional account as the same way

Cons

perhaps have a more modern view, or incorporate avatars to use in conversations

Review Source

Ahmed I.  
Executive pharmacist  
Pharmaceuticals  
Used the software for: 1-2 years

### "Review of google chat "

December 21, 2022

4.0

Overall experience is good and appreciate the experience with google chat

Pros

This app is good because it has attractive design and excellent communication tools so you can chat easily with your contacts

Cons

Notifications sometimes don’t come through it might hang some how

Review Source

NS

Nirav S.  
Manager  
Automotive  
Used the software for: 1-2 years

### "One of the best tools by Google"

December 22, 2022

5.0

Google chats have become an official communication tool for our company. All formal communications, file sharing, task tracking, etc. are achieved using Google Chat.

Pros

\- You can do real-time chat- The app is available for a mobile device as well- You can assign tasks on Google Chat and track them- File sharing is also possible

Cons

Is is a very well designed tool and there are no drawbacks to improve.

Review Source

Daniela R.  
Executive´s assistant  
Food Production  
Used the software for: 1-2 years

### "Mi google hangouts review"

November 17, 2021

5.0

En general, muy buena herramienta para tener juntas con nuestros equipos, amigable con todos y facil de accesar

Pros

Lo que más me gustó es que es muy accesible economicamente para nosotros, no lo sentimos tan saturado como zoom, facil de usar, es amigable la experiencia de usuario

Cons

Sentimos que a veces se pierde la conexión facilmente, no se si sea mi internet o sea el portal

Review Source

DB

Darryl B.  
President  
Banking  
Used the software for: 2+ years

### "Definitely better than Google Hangouts"

March 5, 2023

5.0

Pros

I like that there is fast connectivity using the app version and that you can share files rather quickly between users.

Cons

Not as user friendly like Google Hangouts and the quality of audio can be improved

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Audio quality was terrible.

Review Source

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