# Page 19 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 19 - Reviews of Google Chat

## Showing most helpful reviews

Showing 451-475 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Yasiru G.  
DevOps Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Chatting with Google Chat"

March 24, 2021

4.0

Overall experience with Google chat is really satisfying. Employees can communicate with each other and clients without distractions using Google chat.

Pros

Google chat communication software with very good UI/UX. It gives the user the features they need using a simple user interface. And also Google chat has integration with Gmail and Google meet where you can use google chat while using those mentioned services also. Furthermore, you can create separate chats for various topics and add people to those chats to continue the conversation on a particular matter.

Cons

What I least like about this software is the price of it. Sometimes it can be hard for a small startup to get Google chat for every member of the company because of the price.

Review Source

VR

Verified Reviewer  
Intern  
Computer Software  
Used the software for: 2+ years

### "A past time"

July 10, 2022

4.0

Pros

Google Hangouts provided a very simple and easy to use platform to communicate with team members all in a single place. It was light-weight and easy to use and did not require a lot of set-up.

Cons

The light-weight set up also made Google Hangouts less than ideal for setting up large teams working on different projects. Since each one had to be a different chat, many of them would be mixed together.

Review Source

GI

Grace I.  
Video Producer  
Entertainment  
Used the software for: 2+ years

### "A new wave of communication! "

April 27, 2022

5.0

10 years of amazing service!

Pros

Google chat is very easy to use! It reminds me of the thrill of MSN messenger and seeing your friends red dots become green and knowing you can instantly reach them! Other than a great personal connection between friends, Google chat has helped me significantly in reaching any co-workers or clients as quick as possible.

Cons

The only limitation is that you must have a Gmail account. As simple as that may seem, it becomes difficult in a professional environment when not everyone has a Gmail account.

Review Source

VR

Verified Reviewer  
Operations Specialist  
Consumer Services  
Used the software for: 2+ years

### "Easy Interoffice communication "

August 1, 2019

5.0

Pros

I like the ease of communication with my colleagues. “G-Chat”, as we called it, is very easy to use and navigate.

Cons

The only thing that I didn’t like about chat, is that new friends had to be “invited” and messages needed to be approved before they were able to send messages. And even when they would send the invite, sometimes it was hidden. I’m assuming that was a glitch but it was annoying. This would interfere with time sensitive issues, as a result I would have to leave my desk and personally let them know I sent the message and vice versa.

Review Source

Charlie A.  
Composite Product Specialist  
Computer Software  
Used the software for: 2+ years

### "Everything you would need in chat for personal or professional use"

January 25, 2019

5.0

We used chat to keep our small team connected. We were able to quickly send messages and document back and forth for quick and easy revisions and collaboration.

Pros

It's easy to use. You can log into it with your existing Google​ account and can quickly find contacts to chat with. Sending text, image, links, etc. is all possible. Mobile and browser chat is​ supported, meaning that you never have to miss a message.

Cons

There really isn't much to dislike. It does exactly what you need it to, it's easy to use. I don't see any downside here​ unless you're just against using Google products.

Review Source

VR

Verified Reviewer  
Marketing Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "Makes office gossip easy and is a great way to communicate with your team without interrupting them"

August 1, 2019

5.0

Pros

Google chat is the thing that keeps me sane in the office. It makes office gossip easy (sorry, sometimes you just need to chat about someone who brought tuna for lunch!) but more importantly, it's an easy way for me to ask coworkers questions and/or provide them with information WITHOUT having to interrupt them, as they can check their chat at any time.

Cons

The only thing I don't like is that it can be hard to search and find. I wish that there was a way to pin important things (like a URL or attachment) to the top of the chat for easy finding.

Review Source

Santhiya R.  
Executive Hub Operations  
Warehousing  
Used the software for: 2+ years

### "Google Chat Review"

May 8, 2023

4.0

Pros

Google Chat is very user-friendly, and it is simple to enter. we can chat with our friends from anywhere and share photos and videos with them.

Cons

The chat interface on Google Chat might be improved. Sometimes we won't receive a chat notice.

Review Source

CH

Christina H.  
Artist  
Arts and Crafts  
Used the software for: Less than 6 months

### "Google Chat is a decent way to communicate with clients"

March 4, 2023

4.0

Pros

The seamless merging of Google Chat with other Google products is one of its unique characteristics. People who depend on Google's productivity tools will find it handy that users can quickly switch between Gmail, Google Drive, and other G Suite applications. It is simple to locate previous conversations and crucial information thanks to the platform's powerful search feature. Direct messaging and group conversations are also supported by Google Chat, which can be very helpful for distant teams working together on projects.

Cons

Google messaging is frequently criticized for having fewer sophisticated features than other messaging programs. For those who depend on these features for distant cooperation, the platform's lack of support for video calls or screen sharing, for instance, has been brought up by some users as a source of frustration. In addition, new users, especially those unfamiliar with other Google applications, may find the user experience overwhelming. Last but not least, even though Google Chat is a free feature of G Suite, some users have complained about bugs and malfunctions, especially when using the program on mobile devices.

Review Source

VR

Verified Reviewer  
Medical Assistant  
  
Used the software for: 2+ years

### "Easiest way to keep in touch with friends. "

June 5, 2018

4.0

Pros

This product is very user friendly and it's conveniently located in either it's own window or right in G-mail which most of my close friends and family have open during the day anyways.

Cons

The biggest thing that bothers me is that using it now on a Mac computer, the hangouts app no longer pulls up and I have to go into gmail first then open a chat from there. Otherwise the only other problem is that I wish there was a search feature right in the app itself so that you could search for either text or previous photos sent back and forth.

Review Source

VR

Verified Reviewer  
Software Engineer  
Hospitality  
Used the software for: 6-12 months

### "G Suite Chat"

April 13, 2019

4.0

I Would highly recommend companies especially small companies to purchase G Suite and utilize the chat service that comes with it, we have been benefited to using the service.

Pros

GSuite Chat is very efficient chat messaging service that comes with the package of G suite. We constantly use google hangouts which is formerly known as G Suite Chat, we can communicate with my department employees effectively, and the connection is secure and fast. G Suite Chat enables us to communicate with anyone within the organization or outside of organization, the chat services opens within google browser, we can add people, see who's online, and also most importantly video call via internet, This is probably the most important aspect of communicating via a video call since management folks. G Suite Chat does not take up much RAM space.

Cons

I have not had any issues using G Suite Chat recently.

Review Source

Ricardo C.  
Reservations Manager  
Hospitality  
Used the software for: 1-2 years

### "This is the best software to communicate with my colleagues"

May 22, 2021

5.0

The experience has been great. We started with Google Hangouts, and this transition to Google chat has been excellent. Keeping the software simple and user friendly

Pros

This software is easy to use and creates chat groups for each out our company department. It keeps communications simple, fast, and easy to use. You can not only chat but also have video conferences with your teams

Cons

the video feature has room for improvement, but it has evolved so much I am really happy with this feature.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Need an easy to use software for better price.

Review Source

HL

Hillary L.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Excellent team communication tool"

September 15, 2021

4.0

While not as good visually as Hangouts, Chat has a fantastic search tool, which Hangouts didn't offer. As this comes with GSuites, it's a smoking deal for small business team communication.

Pros

Google chat is easy to use and just replaced Hangouts. It is almost similar, but has some upgrade features, such as search, which we love because important information is always getting lost in the long strand of conversation.

Cons

I really wish that it looked better visually. Instead of traditional chat boxes, where different people's conversations are in different colored boxes, the new Chat just strings them all together in a line with only a the logo or initial symbol above everyone's message, so it's a little messier to read. I also don't care for the way Chat has a twin in Gmail- redundant and can't figure out how to turn the Gmail side off.

Switched from

[Google Chat](https://www.capterra.com/p/175800/Chat/)

Hangouts retired.

Review Source

Arturo L.  
Web Developer  
Marketing and Advertising  
Used the software for: 2+ years

### "Your team organized by Google"

November 23, 2022

4.0

The app is designed to be able to collaborate with your team. It has the facility to share documents with each other with other Google tools, such as Meet, and integrate to make video calls instantly which is quite valuable.

Pros

The functionalities and functions available to you by Google tools are organized intuitively for the user. In a very simple way, you will chat and meet for virtual meetings by Google Mecon with your team, besides being able to create groups to follow up on your groups, it is a not-so-common way to use but it is valuable to keep in mind.

Cons

Actually, being a simple instant messaging software, you do not ask for more as it fulfills what you want and adds a plus the fact of having linked your Meet to make calls without having to leave the app, something already common among other Google tools.

Review Source

VR

Verified Reviewer  
PhD Researcher  
Government Administration  
Used the software for: 2+ years

### "Great with Other Google Tools"

September 28, 2023

4.0

Pros

Especially eases the processes when you need it most with Google Workspace accounts.

Cons

Although Google's chat experience within meet is awful, this tool standalone is more reasoable.

Review Source

VR

Verified Reviewer  
Data Scientist  
Information Technology and Services  
Used the software for: 6-12 months

### "Best tool for daily meetings"

April 8, 2021

5.0

I prefer Google meets over the other similar platforms, I have experience with Zoom and it was very annoying from the beginning, with the time limitation and other problems. Google meet is easy to use, intuitive, best for instant calls.

Pros

It's very easy to use, fast and comfortable. The best thing is you don't have to pay for having longer meetings. Everything is very simple, easy to navigate around, both in web version and mobile app.

Cons

There is not a thing I don't like about google Meet, rather a suggestion to have an option of screen sharing in mobile app. Also, it would be nice to see the history, currently we only see the daily scheduled meetings. Also having noise cancellation would be great.

Review Source

VR

Verified Reviewer  
Engineer  
Education Management  
Used the software for: 6-12 months

### "Great software with room for improvement"

December 29, 2021

5.0

Overall Google Chat offers a pleasant experience for me to collaborate with my colleagues. I never had a random bug come up in the years I've used it, and it's super light weight--no complicated add-ons or confusing steps to set it up. Thanks Google Chat!

Pros

I liked the most that Google Chat is light weight solution for the basic needs of team communication. It's easy to install or use directly in Google Chrome, it's reliable, and it offers necessary features such as turning on history of a conversation, sending images, and creating rooms for group conversations.

Cons

I like the least that Google Chat does not offer the level of versatility that its competitor such as Slack offers. I don't think you could add a hyperlink to some text or directly drag and drop a floating screenshot.

Review Source

AK

Allie K.  
Director  
Publishing  
Used the software for: 2+ years

### "The productive way to pass notes!"

March 6, 2023

5.0

Pros

I love that I can give and receive information without it ruining the flow of the project!

Cons

I really like this product. It helps me stay productive.

Review Source

VR

Verified Reviewer  
Senior Designer  
Architecture & Planning  
Used the software for: 2+ years

### "Google Chat"

March 21, 2022

4.0

Pros

Our office uses Gmail so it is great that google chat works so seamlessly and allows for quick and easy communication throughout the office. Some of the newer updates, like the ability to create Spaces, have helped immensely and make it a more useful tool for managing our design teams.

Cons

The user interface could be improved substantially, especially for the Chrome extension.

Review Source

VR

Verified Reviewer  
Creative Operations Lead  
Media Production  
Used the software for: 2+ years

### "Always Reliable "

February 17, 2022

5.0

Pros

Easiest software in the world to use, can't complain!

Cons

There really aren't any downsides to this software

Review Source

Deb W.  
NGO Advising Volunteer  
International Affairs  
Used the software for: 2+ years

### "Chat is one of the most useful Google tools!"

March 23, 2019

5.0

I love Google Chat, but I do wish there was an app for iPhone!

Pros

I love how Chat is versatile. I have my contacts set up so that for people I have the telephone number of, I can just push a call button and dial their number. Or I can do a Google Hangout immediately as well. It is streamlined and lacks distracting buttons (like how Facebook Messenger has game links), which makes it better business use.

Cons

I am a iPhone user so I dislike that I can't even access these chats unless I have my browser open on my computer to my Gmail account.

Review Source

VR

Verified Reviewer  
MD Candidate  
Medical Practice  
Used the software for: 2+ years

### "I Don't Have to Talk to Co-Workers"

September 29, 2018

5.0

Pros

I really like using g-chat because I can ask co-workers questions without ruining their work flow. It also stops them from interrupting me, which is great because I can really focus when I need to. Also, the g-chat conversations are searchable which means that I can look back through conversations to find what I need.

Cons

I wish I could segment conversations. Sometimes I ask the same coworker about multiple projects and wish I could end the conversation, stick it in a folder, and then start the next conversation about that.

Review Source

VR

Verified Reviewer  
Senior News Assistant, Reader Center  
Newspapers  
Used the software for: 2+ years

### "An easy, free messaging tool"

July 21, 2019

5.0

I primarily use it to keep in touch with friends and to message co-workers who don't use Slack. It's easy, convenient and intuitive to use.

Pros

It's a quick way to send messages to your Gmail contacts. It's also integrated with Google Hangouts now, so you can video call contacts and do group messaging.

Cons

It lacks the bells and whistles of the messaging software Slack and I think it could use a design update, but it serves your basic online messaging needs and then some.

Review Source

SS

Sohail S.  
Advocate  
Law Practice  
Used the software for: 1-2 years

### "Google Chat"

December 3, 2021

5.0

Google Chats is a good chat option especially for Android users as it easily incorporates in other Google Apps.

Pros

Google Chat is an excellent software to communicate with friends and fellows. It is seen as a replacement and better version of Google Hangouts by google. It has a very pleasant and simple design. It offers multiple modes of communication like text chatting, audio and video calls. You can also initiate group call or chat among team member to use it as a collaboration tool. Along with chatting, you can also send files of any format with it easily.

Cons

Though technically Google Chat is not less than any of its competitors in any manner, but its smaller user base makes it a little less priority for users.

Switched from

[Google Chat](https://www.capterra.com/p/175800/Chat/)

Because google chat is better and improved than that.

Review Source

JS

Jamie S.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "The only chat you'll ever need!"

January 25, 2022

5.0

Great experience. Its reliable and that matters a lot when you use something just for business. Easy to use, and easy to teach, and it makes group chats with the employees easier, too.

Pros

It's easy to use and to teach others to use. Add in that it is private, and I trust Google to have my back. I started out using it when I first got my business going, and haven't changed from it. It's how I contact my employees, my customers, and my suppliers.

Cons

Nothing. I literally have nothing bad to say about it. 5 stars completely.

Review Source

KIA

Kate Irene A.  
Senior Software Quality Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "An amazing app for daily communication"

July 27, 2021

5.0

With the current work from home setup that we have, using Google Chat allows us to connect to people from different places (locally and internationally), we have been connecting with people in San Francisco and receiving daily updates for the application that needs to be tested or even major company updates.

Pros

Connecting to others was never made this easy. We can easily tap other people and even schedule meetings everyday. We use this app to post updates about app changes, conduct daily meetings, and even talk about our daily updates for day-to-day work. This is a great app!

Cons

I don't think there is any cons for this product. We use this daily and never encountered any issue using it at all.

Review Source

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