# Page 20 | Google Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Google Chat the right Team Communication solution for you? Explore 2378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175800/Chat/reviews

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Google Chat

4.5 (2378)

[View alternatives](https://www.capterra.com/p/175800/Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 20 - Reviews of Google Chat

## Showing most helpful reviews

Showing 476-500 of 2378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

IL

Ivy L.  
Commercial Marketing Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Good option for private 1:1 messaging"

April 26, 2022

3.0

Overall, I think Google Chat does an excellent job of serving its purpose, as employees are constantly on email anyway.

Pros

The best feature of using Google Chat within the workplace is the privacy element— conversations can be set to be deleted after a certain amount of time and and past history/ conversation logs are not stored. It's core benefit is 1:1 messaging in real time.

Cons

Google Chat is quite limited in terms of file sharing or even minor features like adding bullets or emojis to your message. You cannot schedule messages or really do anything beyond messaging in real time.

Review Source

AS

Arif S.  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Fantastic Software for Instant Chat"

May 19, 2023

5.0

In overall, Google Chat is a great software for collaboration and instant messaging.

Pros

I can easily share files and documents directly within Google Chat conversations. Also, I can collaborate with team members and work easily on group projects.

Cons

Google Chat has fewer customization options. However, I like the design though.

Review Source

Moustafa Medhat A.  
Student  
Medical Devices  
Used the software for: 1-2 years

### "My Review of Google Hangouts"

June 24, 2022

4.0

My overall experience with Google Hangouts is very good. I use it for my official meetings.

Pros

I like the interface of Google Hangouts. It is very simple and user-friendly. I like the ability to share my screen while meeting others. Also, I like that I can create groups on Google Hangouts with no limit of members.

Cons

I can't choose a virtual background during video calls which is not good especially if I am in an official meeting. Also, Google Hangouts doesn't support using whiteboards during meetings.

Review Source

WW

Wedy W.  
Owner/Publisher  
Media Production  
Used the software for: 2+ years

### "Google Chat -- Streamlining My Work Day"

December 31, 2019

5.0

My personal experience has been great! Instead of calling someone to address a project-related question or issue rather than walk to their desk multiple times per day. I like getting my answers in real time -- and the ability to e-mail myself a chat transcript to refer back to later. I like to have work decisions in writing, and this feature lets me do that.

Pros

What I like best about Google Chat is how it allows me to communicate with my colleagues without having to leave my desk -- a time suck! I can talk with one person or a project-specific group. I like that I can address simple questions and clarifications almost instantly without having to leave my desk. My team can make sure we're on the same page via the group chat function

Cons

There is always the possibility that users will waste time chatting about non-work subjects using the Google Chat feature. I try to treat my staff like adults and trust them to not waste time or abuse the privilege of having Chat on their desktop.

Review Source

Jared L.  
Photographer (full-time)  
Retail  
Used the software for: 2+ years

### "I use Gchat everyday and love it! Easy drag and drop functionality for sharing files and links."

April 3, 2020

5.0

Very happy. The seamless integration within your Gmail makes it the go-to for co-worker communication and status updates.

Pros

Gchat works so well for sharing quick links and files. You can just drag and drop what you want to share into your chat window OR manually by clicking the insert icon. It's easy to minimize your chats at the bottom of your Gmail page and chats are automatically archived and searchable through Google Hangouts.

Cons

Some file formats aren't supported. Also, the interface is a bit dull and there aren't any animated emoji's.

Review Source

SL

Sung L.  
Marketing  
Biotechnology  
Used the software for: 2+ years

### "Simple and easy to use messaging platform, basic but get the job done!"

August 28, 2020

4.0

Pros

Simple design makes it easy to understand makes it very intuitive and makes a easy to use chat program. Its integration with gmails makes it a very smooth process to switch back and forth between chat and email clients. The contacts are already loaded from your gmail client and make it easier to start chatting with those contacts right away. Also, due to the popularity of gmails, most users have gchat account and can be easily contacting using the gchat client.

Cons

Lack of advance features seen in other chat clients, such as notification on when the receiver of the message has ready the message or not. Video chat functionality is sometimes poor compared to other video chat clients, especially when the bandwidth is low. Can't do larger multiple user chat level similar to Zoom. Also, it is not really clear on how to share files or screen share with other users in the same conversation.

Review Source

nR

nabasirye R.  
sales representative  
Food & Beverages  
Used the software for: 2+ years

### "google chat is best for sales communication "

May 7, 2023

5.0

Using google chat is best it has helped us improve our customer relationship since we are able to communicate to them instantly

Pros

Google chat is best communication tool for sales team, i like it because it provides quick way to share files like videos JPG for products to be sold and even PDF documents

Cons

The application limits number of characters to be shared with team and addition to that there is a lot of pop up messages which keeps coming and this distracts work

Review Source

Adjama I.  
Researcher  
Environmental Services  
Used the software for: 6-12 months

### "An app to instantly communicate anything"

March 5, 2023

5.0

Pros

What I like about the software it doesn't hang much like other software. You can easily search the communication history as well, which is very important to recover some significant information from the past. And it's more professional to communicate without giving people your personal contact details.

Cons

The integration with other platforms seems to be less, which can be made better to seamlessly communicate.

Review Source

VR

Verified Reviewer  
Enterprise Partnerships  
Information Technology and Services  
Used the software for: 2+ years

### "Google chat for sales"

April 12, 2022

5.0

Pros

We have google chat because we also use Google email. It is good for instant messaging. I like that it emails people notifications if they are offline.

Cons

We also use slack so it feels redundant to have another messaging platform. Chat does not have as many features/functions as slack

Review Source

RH

Riley H.  
Self Emloyed  
Music  
Used the software for: 2+ years

### "Google Chat for Self Employed, Small Business"

March 3, 2022

5.0

Our small team has had no issues utilizing Google Chat, and would recommend it to anyone for a quick and effective communication solution!

Pros

The ease of use is by far my favorite quality about Google Chat. We utilize this communication channel every week for our small team, outside of text, email, video call and other means. Google Chat allows our team to quickly communicate while working in the same spaces in the Google Suite - which makes our work that much easier.

Cons

We don't expand our file sharing in Google Chat like we would email, but we utilize other products within the suite for that, so it really isn't necessary.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Google Chat was a faster form of communication for our team, and Slack became more cumbersome.

Review Source

Emmanuel F.  
Communication  
Writing and Editing  
Used the software for: 1-2 years

### "Google Chat, bon logiciel "

December 11, 2023

5.0

Pros

C'est un logiciel de communication instantané qui permet de gérer les services de communication par les réseaux sociaux

Cons

Ce logiciel comporte quelques insuffisances au niveau de l'abonnement

Review Source

DP

Dan P.  
ACD  
Marketing and Advertising  
Used the software for: 2+ years

### "For a Free Program It's Good"

October 6, 2021

3.0

We use it for certain clients who are not on zoom or slack.

Pros

It's google so it's trusted name and it's very easy to set up the meetings and chats. It also integrates with Google Cal.

Cons

The video feature is bad! Google Hangouts used to be better. It is hard to share your screen and see what is going on which kinda defeats the purpose of working and sharing presentations.

Review Source

VR

Verified Reviewer  
Analyst, Strategy and Business Development  
E-Learning  
Used the software for: 2+ years

### "Great Tool for Team Communication"

March 4, 2022

4.0

Pros

Software integrated well within the Google Suite of products. Was used primarily to communicate with outside partners that used Google suite of products as well

Cons

Limited functionality outside of instant messaging. Essentially felt like gmail that was given a slightly different UX

Review Source

Laurie G.  
Head of Marketing  
Marketing and Advertising  
Used the software for: 2+ years

### "Bringing My Team Together"

August 7, 2018

4.0

Chat's main win for my team, is my ability to let them work remotely more often as I'm confident I'm able to see they're online via Chat.

Pros

The ability for multiple group chats within the organisation helps the various cross-departmental teams stay in constant communication. It allows me to allow my team to work remotely with a greater degree of confidence of them remaining in contact.

Cons

The logging function often gets caught up in Email Search if you're using Gmail as part of Google Suite which can make it tricky to identify chats only.

Review Source

VR

Verified Reviewer  
Design Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Easy to use product for keeping connected"

August 27, 2019

4.0

Decent chat option. I wish there was more functionality but it is free so what are you gonna do? :)

Pros

How easy the product is to use. You login and boom, you are chatting. That in itself is the best part.

Cons

I wish that I could move the chat box from outside my email screen. Then I could minimize my email while still chatting.

Review Source

VR

Verified Reviewer  
Software Test Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Google Chat"

February 13, 2022

5.0

My overall experience with google chat is been very good.

Pros

What I like the most about google chat is, it is very easy to use easy to install, and very user-friendly.

Cons

There is nothing i can dislike about google chat.

Review Source

NE

Nikki E.  
Junior Partner Support SPecialist  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Use Google Now"

March 4, 2024

5.0

We use Google chat with our daily communications with our clients.

Pros

Google chat is very helpful when it comes to communication as it cover wide location, so we can communicate even our clients from other countries.

Cons

There is nothing to be disliked with Google chat really.

Review Source

AD

Aki D.  
Regional Change Lead  
Chemicals  
Used the software for: 2+ years

### "Google Chat - Real Time Communication of Google"

June 24, 2021

5.0

I get what I need with Google Chat. As I am a fan of Google and its apps, I find this very much aligned with their minimalistic approach. I get real-time chat, I get file sharing, it does what it was tasked to do, so I am fully satisfied.

Pros

There was a time when Google named this as Hangout, but now they split Hangout into Meet and Chat. Like the usual Google offering, Chat has a minimalistic approach to real-time communication. Since it is Google, it is integrated with all your contacts. How I see it is that it can give you the basics of text chatting and file sharing, but not as advanced as WebEx and MS Teams and similar competitors. Having said that, Google Chat is fundamental, although good enough to give you the team collaboration spirit that you need.

Cons

Very limited features, just basic text and file sharing. So if you are used to MS Teams and WebEx or Skype, Google Chat looks very limiting.

Review Source

Gina F.  
School counselor  
E-Learning  
Used the software for: 2+ years

### "Google chat so very handy!"

June 22, 2020

5.0

I like using google chat daily for work and personal use. My kids live in different states and I can easily say hey to them using google chat.

Pros

I really like that everyone in my organization has this feature. It makes communicating super easy and fast. Oftentimes I have quick question or need to see a student. I can just chat a teacher and ask for her to send student to see me.

Cons

I don’t believe you can truly delete the chats. You can archive them and remove them from your screen but once you chat that person again it all comes back.

Review Source

Destiny E.  
Marketing Communications Director  
Financial Services  
Used the software for: 2+ years

### "So easy to chat and monitor email simultaneously"

August 30, 2019

5.0

In all, Chat makes is super easy for me to communicate with and/or "ping" my colleagues. I can't tell you how many errors/disasters I've been able to prevent by sending someone a quick FYI via chat.

Pros

One of the things I love most about Chat is the fact that I can see my messages and respond within the same window as my email, whereas other chat options require me to move from one window or browser to another.

Cons

I'm not a huge fan of the emoji selection and inability to quickly use GIFs, as both of those things are major parts of our company culture.

Review Source

VR

Verified Reviewer  
Product Manager  
Financial Services  
Used the software for: 2+ years

### "I think Gchat is pretty standard and nothing too exciting. It does the job that you need it to do. "

July 30, 2018

3.0

Pros

I like that you can turn the conversation history off as well as video chat and group chat. Also seeing that the recipient is typing is helpful.

Cons

I would like it to be a standard feature that whenever you invite someone to chat with you on Hangouts, that it notifies them via email. Some of my coworkers barely use Gchat, so they don't see that I would like to initiate a chat with them. If they received an email, they would know to accept my chat and we could have an easier time communicating.

Review Source

VR

Verified Reviewer  
Communications Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Google Chat is fun and easy"

January 17, 2020

5.0

I've been using google Chat for years, personally and professionally. I love that it archives the chats in case you need to refer back to something. Using chat helps keep email inboxes under control and is a good solution for quick messages.

Pros

I love Google Chat for quick messages and I love that it archives and saves the chats. It's easy to search if you need to go back to something. I love how all Google products work together.

Cons

I don't really have any complaints about G. chat. It's easy to use and I don't think there's much of a learning curve.

Review Source

Gem T.  
Manager  
Education Management  
Used the software for: 1-2 years

### "Google Zoom?"

May 18, 2021

4.0

Overall, I did enjoy Google Hangouts, however, I ended up using Zoom more frequently due to the ease of use and the familiarity my English as a Second Language students already have with the Zoom platform.

Pros

During the height of the pandemic in 2020, I was scheduling video call interviews via Google Calendar and the Google Suite automatically attached a Google Hangout link to each scheduled interview. I had never used Google Hangout prior to this, so I was nervous at first but it was surprisingly simple to use! I was pleased with the push Google made to maintain social distancing and offer alternative meeting methods, this made both me and my customers happy.

Cons

There aren't as many features compared to Zoom, and as the software is from a different company things I am used to are located in different areas of the screen and settings can oftentimes be difficult to get to. I also don't like the connection GoogleHangouts has to my email address, as sometimes I want my personal information to remain anonymous until I have established a further connection with my clientele.

Review Source

EC

Elena C.  
Employee Engagement Manager  
Human Resources  
Used the software for: 2+ years

### "Google Chat ... Professional and Personal"

September 19, 2018

5.0

Excellent!!! I've been using it forever and love it.

Pros

It's incredibly easy to use. Click the name of the person you want to talk to, and talk. More companies are using Gmail now, over Outlook, especially the more technically saavy companies. Something I find incredibly convenient as well is that you have everything in one place and easy access to it all - your chat for quick contact, email if you want to share documents, etc, the option for group hangouts, and your Google drive. All things I use on a regular basis and having them just a click away, rather than having to open up different programs/apps, is huge and a big reason why I love it. Convenience is key!!

Cons

I don't love when the look of it is updated, but that's just a personal "adverse to change once I know how to use it" preference and you have the option to set it back. So really, this isn't a dislike, just a thought :)

Review Source

VR

Verified Reviewer  
President  
Music  
Used the software for: 2+ years

### "All your team communication in one place."

June 3, 2019

5.0

Meetings, presentations, messaging, one on one video chat. These are just some of the things our organization uses g chat for that eliminates the use of other products we used to have to use in conjunction, with this one product

Pros

I just love how fast you can hold a private meeting to just relaying a simple message between your team can be with this product. Even invite people outside of your G suites team to attend any transmission of communication.

Cons

Nothing. No cons experienced yet. A definite upgrade from where the product was a year ago.

Review Source

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